Brian Taylor
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Hi Diane
Geoff Mathews has been into AVC office and had a guest certificate done while he waited – so if you haven’t got yours yet do chase up – AVC claim emails answered within 24 hours.Geoff has advised:-
GCs are being done by AVC at the moment but they are very busy with 2-300 emails a day they are only open Monday Tuesday and Thursday each week……… I called in today no queue and they did my GC while I waited and I had confirmation email before I left.
However I think they are having a problem with members trying use their vouchers as they are telling me they are fully booked up to Christmas.
But more staff are coming back to work from 4th October so service time should improve.[AVC only open 3days a week at present but I am told this will change from 4th October as more staff return to work. However they say all emails are being answered within 48 hours and most within 24 hours.]
there definitely seems to be a problem with delays, at least for some people – on the German Club Facebook site there are people reporting delays, though also some people getting very quick turnaround
There is nothing on anfi.com members area about guest certificates being handled by Vacation Club, the info on there still says to contact Customer Services. The normal service level is within 7 days.
As David has suggested Maria would be one way to escalate if nothing else works
Can you let us know how it works out please – as this could be something to feedback into the liaison committee(s)
Brian
We had to call AVC as found we have some points expiring this year (c0ntrary to what Anfi told us earlier in year and of course you can’t check on line as it doesn’t show points balance, at least for me) – we asked about putting into RCI and were told it has to be weeks and not points directly.
This seems to contradict what Anfi say on their own website about options for points members & be good to hear if anyone else has talked to AVC about points and RCI
thanks for the tip Lesley, I’m sure other members only use hand luggage on some trips
Our last general meeting was in 2019 when we met near Cirencester at the Cotswold Water Park, seems a lifetime ago, and many new members have joined the Club since then.
If you haven’t already replied please do take a minute to let us know whether or not you can join us at the Club’s general meeting using this link.
You can also use the link to ask any questions you’d like the Committee to address or topics you’d like covered.
We are hoping to keep the formal parts of the meeting short by issuing reports upfront on membership, financials, rentals and keep time to cover the information about the Anfi resort and topics that members wish information or to discuss.
Regards, Brian
Hi John
It’s certainly the case that Anfi have very little availability in the coming months. I haven’t used points into RCI. You may get a response via our Facebook group if you are signed up to that, or if not I can post on there for you?
If you do lodge with RCI you normally have 2 years to use the points. One of our members used to put her week into RCI every year and then use to book back into Anfi – the normal rule is you can only book via RCI to Anfi every 4 years but clearly this isn’t always the case.
It may be easier to just call AVC and ask how the points transfer works – one of members called AVC recently and there seemed to be an issue about putting into RCI when the points have already been carried over from the year before – if you gain any clarity on this be good to know.
Your other option is to find a holiday on Expedia and then use points via AVC to pay for it – the feedback from a few people is that the value is not so good.
We’ve heard that Anfi are looking at whether to extend into next year points and floating that would expire this year, though any decision would not be until October which isn’t a great help.
Do let us know how you get on
Kind regards, Brian
Hi Lesley
There is a bit about your queries on our Facebook group
From our members who’ve been out recently, yes you do need to download the radar app – the hellocanary’s website does cover this too. I think it means if you have a smartphone you have to download the app.
Take it you are both fully vaccinated – otherwise going out you will need PCR tests.For return to UK – the UK gov site does say recommended, but members have returned recently and a lateral flow / antigen test is fine.
Anfi now offer tests onsite or the nearby clinics in Arguineguin and Puerto Rico have decent prices too. Anfi have deal with San Roque near Maspalomas for €15 each but involves more travel.You do need to book your day 2 test before you return as you need to put the reference number into the online form you fill in for getting back into UK
Hope that helps and you have a great time. Do post some updates about Anfi and your journey out if you have time
Kind regards, Brian
On Anfi’s site it says you can cancel up to 15 days before hand and €40 (https://members.anfi.com/avc/faqs.php) – have copied the text below
It also says you can ask for RCI deposit up to 3 days before the start dateYou can of course advertise the weeks – there are a lot more enquiries now than the first half of year – enquiries went up in July and then jumped up again in August – hard to tell how many have actually rented out as rely on feedback – though I have offered to refund any that are not successful and the only 2 so far are where the member has decided to to bank or change arrangements
other option is if you have holiday insurance which covers, though many exclude timeshare
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From Anfi’s website
How can I cancel my reservation if I cannot visit Anfi on the dates requested?
You can cancel your reservation free of charge, within 15 days of making the reservation. After this 15 day period has passed a charge of 40€ is payable to cancel or make changes to a reservation, just contact AVC who will be able to arrange this for you. Cancellations will not be accepted on bookings that are due to commence within 15 days.
Hi Diane
I’ve emailed you about this but just for benefit of other members-- you can’t see the enquiries by logging into the website – currently only the admins can see the enquiry record (we are looking at updates to rentals and I’ll ask our developer if we can arrange for the member renting to see the enquiries it hasn’t been a problem but it sounds a good idea)
- our email system “log” shows that the 3 enquiries were sent out to your email
- I’ve just tested the system by sending an enquiry and the copy that the enquirer gets was in my personal email account within a minute or two (but has not in your email) – hence most likely something blocking at your end
- you have received the system emails for your advert order so it is likely that something in your email is rejecting the enquiry emails or treating as Spam
- so the next step is to add wordpress@anfiukmembers.co.uk and *@anfiukmembers.co.uk to your safe sender list – some email clients need you to do this by adding to your address book & the exact method varies with email client
- then we can test again and see if that has sorted the problem
Anfi have opened the Anfi clinic and are offering tests – info on anfi.com members area says:-
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The Anfi Clinic is open once again, 7 days per week from 08.00 hours to 16.00 hours.
A very important service has been included which is to do Antigen tests and PCR tests for anyone wishing to do so before travelling home, or if need be, whilst you are on holiday, without having to leave Anfi!
It is important to request an appointment by scanning the QR code found on the Reception desks of each club. The Covid testing team will be in the Anfi clinic daily from 12.00 to 15.00 hours to test those members and guests who have made an appointment.
ANTIGEN test: The cost is 35€ for each test and the result is available and sent out on the same day as testing.
PCR test: The cost is 100€ for each test and the result is available and sent out within 24 hours of having taken the test.
Please ensure you make your appointment, allowing sufficient time to receive the results before your scheduled departure day/time.
For any members who forget to make an appointment and cannot wait until the following day for a test to be carried out, please contact the clinic reception directly or through the club reception and the clinic will try their utmost to arrange for an emergency test to be carried out.
This is excellent news for our Anfi members and guests, easy to use and without having to leave Anfi.
thanks Mike and Susanne – for proof of COVID vaccination can I ask about letter as I thought on the NHS app it shows my vaccination status and I can go from the app to get a QR code printed out – I thought that was sufficient without needing a letter from NHS
Curious to know as going out in October
Hi Diane
We ran the free advert up to the end of June – we are charging now but offer to refund if you don’t rent outThe German site that Wolfgang runs currently offers free adverts if within 6 weeks of the apartment start date – http://www.timeshare-markt.de
Just to clarify from the UK gov site in case my previous post can be read differently, the 6 month validity has to be based on the original 10 year end date not an extended end date.
Feedback on one of our Facebook groups indicated some people are being caught out and turned away at airport – gov.uk says:-
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On the day you travel, you’ll need your passport to both:- have at least 6 months left
- be less than 10 years old (even if it has 6 months or more left)
with clearer text-
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Many of our members, quite rightly, have asked about the flower on the balconies. During lockdown when the clubs were closed for almost 5 months, the balcony automatic watering system was shut off completely, to save water and, more importantly, in order for water leaks not to go unnoticed due to there being no occupation and very few staff on site.Even when the clubs reopened, there was still very low occupancy leaving the balconies vulnerable to possible water leaks going undetected. Also, with certain Covid restrictions in place regarding entering apartments when occupied, it is difficult for the gardeners to have access to the apartments when needed.
The clubs have also taken the opportunity of making checks and repairs to the façade of the buildings, and this works continues in two of the clubs with the other two still to be executed. Whilst carrying out this work, the balcony flower box sometimes must be emptied, and cannot be watered during the whole process of repair.
With all this in mind, the Anfi Management decided to maintain the balconies without flowers for the time being until restrictions are revised and ongoing works are completed.
Our apologies for not being able to present a colourful balcony, but we do hope that it does not stop you from enjoying your well deserved and long awaited holiday in Anfi!
Hi Bob
Welcome to the Club and the website. Those are 2 good questions and there have been quite a few posts about the new contracts on this Forum and on our Facebook group.1) Anfi, up to now, have always taken back contracts when requested, and also take back if you don’t pay maintenance for 2 years. The new contract has a specific clause covering your right to handback without penalty.
2) Whilst your sons would not be pursued by Anfi if they were kept on the new contract you can if you wish just take your sons off the contract, as they may not want to sign the new ones. For the new contracts Anfi let you add/remove people for free when they issue the contract, whereas changes usually about €100.
If your sons had any potential interest it is easier to keep them on contract as, if they have to deal with as part of your estate and are not on contract, extra checks are involved. And if you didn’t have a Will then it gets more difficult.I would suggest you think a while about signing the contract and are Anfi offering anything as incentive – this could vary depending on floating or fixed weeks and could be voucher for lost weeks, or extended period to redeem floating or points.
I’ve got some draft notes about the new contracts but haven’t had time to finish off, but happy to share if you email me and let me know type of timeshare you own.Kind regards
Brian – treasurer@anfiukmembers.co.uk
the Islands have extended the AXA COVID insurance scheme – see https://www.canarianweekly.com/posts/canaries-extends-free-covid-insurance
the document with details is on a link in the article and copied here
please do remember to check your passports well upfront and don’t get caught out – you need at least 6 months on date of travel and for passport to be under 10 years old.
One of our members, Graham Crouch, posted a photo of the pre-departure test options and prices that are shown in reception – I’ve copied the photo here
the email for the Scandinavian clinic is – info@clinicascandinavica.es
Gran Canaria is moving from level 3 to level 4 restrictions from Monday to help combat a rise in infections. More detail on this CanaryNews article but key points include
The Canary Island government is working on new legislation to help it enforce restrictions, and in part replace the emergency legislation that expired in May. Note some additional restrictions including on beaches, pools, gatherings, children’s playgrounds closed.The rest of the islands remain at the same health alert levels, with which Tenerife remains at 4; Fuerteventura and La Palma, in number 3; Lanzarote and La Gomera, in the 2nd; and El Hierro, at 1.
- meetings with friends and family members who are not living together –both in public and private spaces– are limited to a maximum of four people. Despite doubts generated by the current TSJC orders regarding limits to opening hours, the hotel industry must close their doors between 00.00 and 06.00 and the nightlife, such as late night bars and clubs, will continue to remain closed.
- Maximum capacity on the terraces of restaurants, bars and cafes remains at 75% and tables can be up to six people.
- The interiors of the hotel establishments are limited to 50% official capacity and a maximum of four people at the tables. Groups of two maximum are allowed inside bars and indoor buffets and self-service are prohibited (except at hotels, which can be maintained, if they are assisted by a waiter).
- In no case, currently, is it be necessary to present a Covid certificate proving that you are either vaccinated, have a negative PCR or have had and recovered from Covid-19 in the last six months.
- Buses are obliged to limit their capacity to a third, and bus routes with the largest number of passengers must be reinforced.
- In taxis, no more than two people can travel per row of seats, except next to the driver.
- It is still forbidden to smoke while walking on the street, except if you permanently maintain a distance of two meters from all other pedestrians.
- Visits to patients in hospitals continue to be suspended, except situations in which they are necessary at the discretion of the physician.
- Shopping centres must maintain occupancy levels of less than 25% in all common areas. In addition, the use of recreational, children’s or rest areas is prohibited, unless disinfection can be guaranteed after each use. Retail capacity is also set at 25%.
- Cinemas, theatres, auditoriums and cultural spaces will be able to continue operating at 55% capacity. However, public shows – whether outdoors nor indoors – may not be held in venues that are not normally intended for that purpose.
- Libraries, gyms, churches, wakes and gambling venues may not exceed one third of their capacity.
- Allowed capacity on the beaches remains at 50% and you can only be in groups of a maximum of four people.
- The regional government recommends teleworking and have applied limits to the capacity of museums and markets
- Children’s and youth camps can continue to operate, at a maximum of 20 participants and up to a capacity of 33%. Camping spaces and shelters will continue to be closed.
- Swimming pools for community use may open at a third of their licensed capacity and groups are limited to no more than two people. Covered or indoor pools, may only be used for exercise or therapeutic purposes. Spas and saunas must be closed.
So what has changed?
- Among the measures that are increased at Alert Level 4 is the total closure of playgrounds, with urban furniture for children and sports having to be put off limits. Fairground attractions that were allowed to open at half their capacity in Level 3, must now fully close.
- Numbers allowed into museums, exhibition halls, monuments and other cultural facilities are now limited to a quarter of their licensed capacity and visitors cannot be in groups of more than four. The same with the capacity of markets held in the street, which is also reduced to 33% and, in addition, sporadic markets are prohibited.
- For active tourism activities, or with a guide, no more than 12 people may participate, instead of the maximum of 20 who could take part at Level 3.
- Popular tastings, food fairs or events, both in closed and open spaces, are forbidden and even neighbourhood associations, unless they are to address issues of force majeure, have to be limited to 25% capacity.
- This is the highest level of health alert prescribed by the Government of the Canary Islands, and they recommend facilitating teleworking where ever possible and that only meetings that are absolutely essential be held in person.
the correct link to the insurance policy details is – https://www.hellocanaryislands.com/covid-19-travel-insurance-policy/
Hi John
I’ve replied to your post on the other thread you posted it on – https://anfiukmembers.co.uk/forums/topic/free-covid19-travel-insurance-provided-by-canary-islands-government-from-august/#post-66361
also for tests, Anfi has deal with San Roque hospital for antigen tests for €15 each, get the letter from Anfi reception – there have been reports of queues at the hospital as, though you book a slot, a member was told by the hospital that they see people in turn in the queue, which seems to defeat the purpose of booking & perhaps this will change soon!
There are more local clinics at Puerto Rico and Arguineguin which charge about €30 each and members using them have reported no queues.
Hi John
The Canary Island tourist site still states that a back up insurance plan is provided – though the link given does not work – https://www.hellocanaryislands.com/faqs-and-matters-of-interest/
There is separate post on our FB group about Anfi providing accommodation, at a cost, for anyone staying who tests positive and has to self isolate.
The text says:-
“7. What should I do if I get symptoms during my stay in the Canary Islands? COVID-19 medical insurance.
If you experience symptoms such as a cough, a temperature, shortness of breath or feeling generally unwell, self-isolate at your accommodation and call 900 112 061 for instructions and to be put in touch with the appropriate medical centre.
Remember that you must wear a mask if you go to any medical centre in the islands and avoid touching anything with your hands.
As what is most important is your health and well-being, if you do not have medical insurance, we will provide you with an AXA policy free of charge in Canary Islands to cover all expenses relating to COVID-19. See everything that it covers here – [https://www.hellocanaryislands.com/sites/default/files/Comunicado-seguro-Axa-EN.pdf]”
Just to update a recent post in AnfiDelMar mentioned delays at San Roque for PCR tests of 2 or 3 hours and lots of queues – it wasn’t clear whether this applied to antigen tests as well.
The more local options do cost around €30 but some posts say no queues – the 2 mentioned are Clinica Scandinavica in Puerto Rico, and the Arguineguin Clinic at the Whale’s Tail roundabout.
If you are out there and know more do please update us!
Hi Diane – Beach club is open, see my post below with info Anfi have put on their website
