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16-06-15 14:18
JulieJordan

Recent Spanish Supreme Court decisions against Anfi del Mar

THIS IS A COPY OF THE NOTE THAT WAS CIRCULATED BY EMAIL TO MEMBERS ON 12 MAY 2015 – posted on the Forum on 15 June 2015 as part of a complete record of communications to members on this subject.

Important Notice: recent Spanish Supreme Court decisions against Anfi del Mar

Dear Anfi UK Members

A number of you may have heard about the recent Spanish Supreme Court decisions against Anfi del Mar. There is a lot of misinformation and misunderstanding about, not least from Anfi itself, so we have prepared this information note to clarify matters for you. However, please understand that this note is NOT legal advice upon which you should rely – you should seek your own legal advice if you want to bring a claim.

The Spanish Supreme Court has recently made two decisions in which it has held that in a number of specified circumstances Anfi del Mar contracts signed between 1999 and 2012 are null and void, i.e. of no legal effect. This is as a result of the Spanish law on timeshare contracts referred to as 42/1998. These circumstances are as follows:
if your contract is for an unlimited period of time, i.e. in perpetuity – this applies to fixed as well as floating weeks – Spanish law 42/1998 set a limit of 50 years on such contracts OR
if you paid a deposit or the full price within the 14 day ‘cooling off period’ – in this case you are entitled to claim reimbursement of twice the amount you paid in this period OR
if your contract is for a floating week and does not specify an apartment number or a week when you are entitled to occupy that apartment – this is because the contract is insufficiently certain.

If your contract fits any of the above requirements, you may have a valid claim against Anfi to have your contract declared null and void and to claim back:
twice any amount you paid in the cooling off period
the rest of the price you paid
interest from the date you make your claim; and
your legal fees

The Supreme Court decisions are now being upheld in the lower Courts in Las Palmas. Further, the Supreme Court has now rejected Anfi’s request for clarification of the judgement as detailed in Anfi’s own statement which suggested that the Supreme Court had made an “error” in its original decision.

The Supreme Court decisions do not specifically cover the situation as regards resale weeks or the points system, so specific advice will be required in these cases.

If you want to bring a claim you would need to instruct a lawyer qualified in Spanish law who can look at your contract documents and advise you about the procedures that must be followed to make your claim. A UK lawyer is unlikely to have knowledge of Spanish law or have indemnity insurance cover to enable them to advise you on Spanish law or bring a claim on your behalf in the Spanish Courts.

Obviously, if you bring a claim and are successful, you will lose your timeshare entitlement to book weeks at Anfi.

Anfi UK Members’ Club is negotiating with a number of Spanish lawyers experienced in Spanish timeshare law who are fully aware of the recent Supreme Court decisions. We are trying to secure a special deal on legal costs for Anfi UK Members who instruct them. To get the best deal we need to be able to give them an estimate of the number of our members who want to bring claims.

If you may be interested in bringing a claim please complete the form [on this link] and send it to secretary@anfiukmembers.co.uk [by replying to this email] – by the end of May at the latest. [IT IS NOW TOO LATE TO SUBMIT A CLAIM INFORMATION FORM, BUT YOU MAY STILL MAKE A CLAIM – SEE THE MOST RECENT POSTS ON THIS THREAD FOR THE LATEST POSITION AS REGARDS A POSSIBLE GROUP INSTRUCTION TO SPANISH LAWYERS] Do not worry if you do not have all the information requested at this stage – just tell us as much as you can about your case. You might want to make a note of any information you do not have readily to hand and, if you decide to bring a claim, start trying to track it down.

We will collate details and pass them on to the lawyers we are in negotiation with, WITHOUT disclosing your name or other contact details, so your privacy is protected in case you decide not to go any further.

What should Anfi do next?

We know there are many members of this Club and other owners at Anfi who love the resort and have no wish to lose their holidays there and will be very worried by these Supreme Court decisions.

This situation is completely fixable by Anfi and, as a Club, we would urge Anfi to sort it out as soon as possible. We would suggest that they should offer all affected owners the following:
to replace all contracts that are unlimited in time with new 50 year contracts starting in 2015
to fix all floating weeks, allocating fixed weeks by ballot within each resort, and create a system within AVC where Anfi owners can bank and exchange their fixed weeks if they do not want to travel on the dates allocated to them. Our own rentals pages are more than 95% successful in renting out weeks for members of this Club, so we know this is easily achievable
to honour the contract terms that resale weeks have the same rights as weeks that were bought directly from Anfi and thereby create a market place for resale weeks which will ensure they retain their value and become the investments that we were all lead to believe they would be.

All this should be done as soon as possible and at no cost to Anfi owners!

Regards
Julie Jordan
Committee Secretary
Anfi UK Members’ Club

16-06-15 14:24
JulieJordan

EXTRACT FROM JUNE 2015 NEWSLETTER TO MEMBERS

Spanish Supreme Court Decision – update on claims information forms received
This is an update of where we are with a possible group instruction to lawyers to bring claims against Anfi following the recent Spanish Supreme Court decisions. A BIG THANK YOU to everyone who has completed a claims information form and sent it to me.

Claims information received
I received (as at 31 May) just under 100 completed, or partially completed, claims information forms from members who expressed a clear desire to find out more about bringing a claim against Anfi. I have collated their information in a spreadsheet and sorted it firstly by ‘Contract Term’, then by floating week and then by Resort. It is hoped that members who hold weeks at the same Anfi Resort may have similar if not identical contract documentation and so can be grouped together for claims administration purposes.

This spreadsheet was then anonymised, i.e. only your Anfi UK Membership No. (NOT your Anfi contract no.s, as some of you sent me!) are included, and has been sent to three Spanish law firms for them to submit proposals on legal costs to us by mid-June.

In addition I have received another 27 forms from members who have either stated they are not sure they want to claim or are obviously ambivalent about claiming. And I continue to receive claims information forms from members. I do not have the time to include details of late arriving forms in my spreadsheet but, as the lawyers already have a good representative sample, it is not necessary to do so. All our members (whether they sent in a claims information form or not) will be informed of the proposals received and can then decide whether to pursue a claim.

It seems that everyone paid deposits of some kind on agreeing to purchase their timeshare, i.e. within the 14 day cooling off period, as this was standard practice by Anfi Sales. In addition some of you were trading in your previous timeshares and the value of those was treated as part of your deposit, making the deposit sizeable. You usually paid some cash as well.

Of the 100 that I have collated in my spreadsheet, 77 of you have weeks expressed as ‘unlimited in period of time’ or ‘in perpetuity’. Of the remaining forms received, 12 have contracts for 50 years but for floating weeks or points. The others have not provided information about the contract term – some of these are floating weeks and some are fixed. In this last group of cases it may be necessary to rely solely on the payment of deposits during the cooling off period.

Request for proposal
In considering their proposals, as well as asking for a detailed breakdown of the procedures and costs and stage payments wherever possible, I have requested that the lawyers consider the following additional issues which have arisen:

Firstly, some members have purchased all or some of their weeks at Anfi on the resale market either from timeshare ‘supermarkets’ or privately from Anfi owners. On purchase they enter into a tri-partite agreement with the original owner and Anfi where Anfi agrees to transfer all rights to the new owner (our member). Do these members have any claim either against Anfi or against the original purchaser or the timeshare supermarket?

Secondly, we have some unfortunate members who, being unable either to use their weeks due to age or illness or one partner dying or being unable to continue to pay their maintenance fees, have GIVEN their weeks back to Anfi in order to escape from the liability to pay maintenance. Anfi has NOT paid them anything for these weeks. Assuming that the contract was itself null and void, I have asked whether the ‘release letter’ Anfi required them to sign is of any legal effect. I asked “Could these members still bring claims against Anfi to get their original purchase monies back?” After all, you were still mis-sold a null and void ‘contract’ when you originally bought?

Thirdly, we have one to two members who bought before January 1999 – so their cases may fall outside the scope of the Supreme Court decisions. Nevertheless they may have bought after the coming into force of the EU timeshare Directive in 1996. I have asked whether you could have claims under the Directive or the law in force in Spain prior to 1999.

Fourthly, some members are understandably concerned that they may lose their case and have to pay Anfi’s court fees – I have asked if it is possible to insure against that risk in Spain?

Finally, we know of members who are finding it difficult to meet the costs of their annual maintenance and may not be able to raise the funds to pay legal costs on account in the normal way in such cases as these. I have asked if any firm would be able or willing to offer an alternative payment arrangement and share the risk on costs in return for an uplift in fees to be paid out of the sum recovered. I do not know this is lawful in Spain, but if it is, I have asked them to make an offer.

I will let you all know when I have received proposals from the lawyers and concluded my negotiations.

CLA et al.
In the meantime I would strongly advise that you steer clear of both CLA and their UK equivalent, Justice4, both of whom are cold-calling Anfi owners at the moment. They both operate as claims management companies who will expect you to give them 25% of any amount you recover, in addition to legal costs.

At least one of the firms of lawyers I am speaking to have many English clients, native English speakers in their offices, offices in or visit London frequently (so there would be an opportunity to meet them, if you wanted to do that) and operate UK bank accounts so any money you do have to pay them can be paid in sterling if you prefer.

Please look out for my next update.

29-06-15 08:51
ChristinaKendall

I work for NHS and we are not allowed any annual,leave at the moment, so we are unable to come to meet Spanish lawyers, we would like to claim if we can, we are in gran canaria in November though, kind regards christina

29-06-15 15:30
JulieJordan

Thanks Christina – I think we have already emailed about this, but if not please email me on secretary@anfiukmembers.co.uk if you require more information. I do not check the Forum as regularly as I check my Inbox. Regards

29-06-15 15:38
JulieJordan

Please see below an email that was sent on 27 June 2015 to members who completed claims information forms. There are still a few places available at this meeting – please email me at secretary@anfukmembers.co.uk if you would like to join us – DO NOT RESPOND TO THIS THREAD as I may not see your message.

Apologies for the extremely short notice – this email is to inform you that there is an opportunity to attend a meeting NEXT SATURDAY 4 JULY at 10.00-12.30 at the Premier Inn, Hockley Heath. The meeting is with representatives from the Spanish law firm that we will be introducing you to.

The venue is positioned on the A3400 at the intersect between the M40 and M42 within easy reach of Coventry, Birmingham, Bristol, and Oxford – https://www.premiermeetings.co.uk/ve…y-heath-m42/48.

We are seizing this opportunity because (i) they will be in the UK on this date and (ii) they have stressed to us the importance of starting legal proceedings as quickly as possible.

The purpose of the meeting will be to introduce them to you. They will talk to the group about the claims generally and about the legal background, the Spanish legal process and the potential risks involved. They will also answer any questions you may have.

However, we request that you do not ask questions about your own personal claims in the general meeting. There will be an opportunity in the afternoon 1.00- 5.30pm to meet with the legal team individually for 15 minutes to discuss the viability of your own case, the value of your claim and the costs you will incur. If you wish to do this please ask for an individual appointment below.

You may also receive an individual fee agreement at that afternoon meeting. However, there will be no pressure to sign anything – you can go away and think about it if you prefer to do so.

More information about the firm we are introducing you to, the process generally and their quote on fees and costs will be provided by email early next week.

You may of course decide to instruct the lawyers remotely, by post, email or telephone without attending this meeting or you can make an individual arrangement to meet them at any time when they are in the UK (or in Spain).

We have provisionally booked the meeting rooms at the Premier Inn, but we must confirm the booking by Monday 29 June. Places on his occasion ARE STRICTLY LIMITED to 40 and will be allocated on a ‘first come, first served’ basis. Therefore PLEASE RESPOND BY RETURN.

COPY the table below into a reply email, complete it and email it to me by 12.00 midnight tomorrow, Sunday 28 June if you are able to commit to attending this meeting.

If you cannot come this time, please indicate whether you would like to attend a general meeting on another occasion. If there is sufficient demand from members we will try to arrange a second meeting at a later date.

Meeting at Premier Inn Hockley Heath (near Junction 4, M42)

I can commit to attending the meeting on 4 July at 10.00am ☐
Please arrive promptly for a 10.00am start. Water will be provided but teas and coffees are only available from a machine so you may wish to bring a flask.

I would like an individual 15 minute appointment to meet the legal team in the afternoon ☐
Bring copies of all your contract documents and a packed lunch!

I cannot attend on 4 July but I would be interested in attending a second meeting on a later date ☐
Dates I am NOT available …………………………………….
Please indicate any dates you are definitely not available between now and 6 September

If you have to cancel please let me know IMMEDIATELY, as I am sure there will be a waiting list.

30-06-15 09:52
JulieJordan

6 links below

Q&A FINAL
Proposal 22 June final
Jose-Luis-Campillo-SRA-Certificate
JLCA-Table-of-fees-for-comparison
JLCA-Anfi-Viability-of-Civil-Claim_compact-file
Anfi-UK-Club-Fee-Agreement-draft-Group-1

The contents of this post and the attached documents are CONFIDENTIAL to members of Anfi UK Members’ Club and must not be disclosed to any non-members.

The inevitable consequences of a large number of members making claims against Anfi is that membership of our Club will drop and so will our annual income. This comes at a time when we are just about to spend a large amount of our reserves on revamping the website for the benefit of members who decide to hold on to their Anfi contracts or who cannot make a claim.

Consequently, we do need those members who make claims to remain members of the Club and pay their annual membership fees for the duration of the process of bringing a claim. If you decide to make a claim, we request that you ensure that you remain a fully paid up member of the Club until your claim is settled and paid.

Getting a quote:
I own one floating week at Monte Anfi which I purchased in 2005 for approx. £12,500.00. When I first learned about the Spanish Supreme Court decisions in April this year I contacted Canarian Legal Alliance (who represented the Norwegian lady whose case went all the way to the Supreme Court) for a quote on fees. Their quote staggered me – they wanted in the region of £8,000 in legal fees up front AND, without sharing any of the risk on fees, they wanted 25% of the amount I recovered from Anfi.

I found out subsequently that, like their UK equivalent Justice4, Canarian Legal Alliance are both a law firm and an associated claims management company – the law firm gets the legal fees (which it is intended are recovered from Anfi in due course) and the claims management company takes the 25% of the amount recovered in return for supporting you through the claim process.

You really do not need the support of a claims management company – any decent law firm will do that within the cost of their fees . Consequently you are much better advised to instruct a law firm directly.

At our next Anfi UK Members Club Committee meeting at the end of April I offered to try and collate some information about the number of our members who might also want to claim and to use our ‘bulk buying’ power to get a better deal. Some of you kindly completed Claims Information Forms and from this data I was able to seek proposals from a number of Spanish law firms.

Anfi UK Members Club is not recommending to members that they make a claim – we are simply trying to give you the information you need so you can decide whether making a claim is in your own best interests.

An exclusive quote on fees and costs for our members only:
I hope you will agree that JLCA & As.-Lawyers, the firm we are referring you to, are offering you an excellent deal on fees and costs and will provide a top class service to our members. Furthermore their fees are competitive and fixed AND they are not asking for any part of the amount recovered from Anfi. This arrangement is exclusive to members of Anfi UK Members’ Club.

I have attached the following documents:
Confidential Q&A – a summary of the proposal made by JLCA and a step by step guide to what you should do next
Copy of JLCA’s full proposal on costs and fees (this includes a reference to Bar Association fee scales – also attached – THIS IS PROVIDED FOR COMPARISON PURPOSES ONLY – see the Q&A document or the full proposal for JLCA quoted fees and costs to Anfi UK Members) Also attached is a copy of the senior partner’s current registration certificate with the UK Solicitors Regulation Authority – Jose-Luis Campillo has been registered in the UK continuously since 2009.
Legal opinion in Spanish and English
Example fee agreement
If you think you might want to make a claim, please read the attached documents carefully. You can contact JLCA directly with your Anfi UK Members’ Club membership no. and ask them questions directly. Please note they have agreed to carry out a FOC preliminary review of your contract documents and advise on claim viability and quote fees and costs.

I will be taking more of a back seat now – so all questions should be directed to JLCA. They can be contacted by various means including telephone, email, Skype and the good ol’ fashioned post.

Kind regards and best of luck with any claim that you may decide to make.

PS Do let us know in due course if you are successful as, if you no longer own at Anfi, we will have to chuck you out of the Club!

05-07-15 21:04
JulieJordan

A great meeting yesterday. Thank you to my Committee colleague Steve Bradshaw for his support. More detail to come, but if any members who attended yesterday would be kind enough to relate their experiences on this Forum for the benefit of others who may be considering making a claim, that would be very welcome.

07-07-15 18:11
JulieJordan

Q&As from meeting held on Saturday 4 July 2015

1 link below

Meeting-with-JLCA-As

Please find attached a note of the Questions raised and Answers given at the meeting held last Saturday 4 July with JLCA & As.-Lawyers.

Please read this carefully if you are considering making a claim.

07-07-15 18:13
JulieJordan

Amendment to fee quote re claiming maintenance fees

1 link below

Fees-amendment-Letter-7-7-15

Please see attached amendment to JLCA & As.-Lawyers’ fee quote as regards claiming maintenance fees.

07-07-15 18:21
JulieJordan
Second meeting with JLCA & As.-Lawyers – 25 July 2015 – Book your place now!

Dear Anfi UK members

After the success of last Saturday’s meeting when 15 members and their partners met with the legal team from JLCA, we are considering arranging a second meeting if there is sufficient interest on Saturday 25 July. The venue will be as central as we can make it but may not be the same as last time depending on availability and the numbers attending.

As you now have the benefit of reading the Q&A report from the 4 July meeting (posted on the Forum thread above), we thought we would change the format slightly. This will avoid people having to wait the whole day for an individual meeting late in the afternoon: the format will be:
individual meetings with the legal team in the morning starting at 9.30 until 12.30
a lunch break
a general Q & A meeting at 1.30-2.30
individual meetings for the rest of the afternoon
Therefore you would need to be there EITHER from 9.30 or the time of your appointment until 2.30 OR from 1.30 until your appointment finishes.

We need to book the venue and JLCA need to book their flights and accommodation so, if you are able to commit to attending a meeting in central England on Saturday 25 July PLEASE RESPOND BY RETURN to reserve your places confirming the following information:
whether you can commit to coming?
how many people will attend and names of partners/spouses (maximum 2 people in total please) – though contact me nearer the date if you need to bring the whole family and I will let you know if we have capacity
whether you prefer a morning or afternoon appointment
Appointments will be allocated strictly on a first come first served basis, where possible according to your preference, starting with the meeting times closest to the group Q & A meeting in the middle of the day. But some people may have to get up early or possibly travel up the night before.

To prepare for your meeting with the lawyers and to avoid unnecessary delays and waiting times, please ensure you bring either copies or the originals of the following documents – your meeting will be shorter and more useful if these are carefully organised and labelled (NOT NOT WRITE ON ORIGINALS PLEASE):
your membership certificate(s) for the weeks you own now
your membership agreement and terms and conditions – these are the documents that bear your original signatures
any documents evidencing change of ownership, e.g. following a death, divorce or otherwise between family members
all your maintenance fee invoices since you purchased at Anfi
if possible, bank statements or credit card statements or other evidence of all payments made to Anfi, including any deposit, the balance paid, finance payments and maintenance payments (NB AVC membership fees cannot be claimed but guest certificate fees may be able to be claimed)
if your ownership history is complicated, please prepare a one page chronological summary of what you have bought and traded in and the dates and what you paid, paying special attention to the trade in values and evidence for these.
Thanks and I look forward to hearing from you by close of play on Thursday 9 July if possible? We will then decide if a second meeting is viable.

We may not be arranging another meeting in the UK after this one, so please do make every effort to come if you can. If that is not possible, you can always contact the lawyers directly – the contact information is in one of the previous documents attached to the Forum thread.

07-07-15 23:01
anthony allsop

I have only recently become aware of the Uk Members Club, otherwise I would have attended the July4th meeting. I would like to attend any follow up meetings.
I would also like to register my interest in making a claim.
Tony Allsop

09-07-15 15:41
JulieJordan

Welcome to the Club, Tony. I have emailed you separately as regards the meeting on 25 July.

09-07-15 17:28
JulieJordan
All individual appointments and places at the meeting on 25th July now reserved!

I have just at (5.00pm today) allocated the last appointment and am starting a waiting list in case of cancellations.

If you are interested in joining the waiting list, please email me at secretary@anfukmembers.co.uk – DO NOT RESPOND TO THIS THREAD as I may not see your message. I will keep you informed of where you are on the list, so you know whether to keep the date free.

The lawyers visit London regularly, so you can always make direct arrangements to meet them on one of their visits over the summer.

If you are considering making a claim, do at least contact them to discuss whether you have a viable claim and its value. They can then explain the process to you and you can get your claim started.

18-07-15 14:13
anfiukmembers
Would you be interested in an appointment with JLCA in September?

There has been such a high level of interest in the meeting to be held next Saturday that I have had to operate a waiting list. Therefore, JLCA have offered to come back to the UK on 11/12 September to hold another event.

It is by no means essential to meet the legal team in person before making enquiries about a claim, but we do understand that many people feel reassured by a face to face meeting.

If you have not already met them and would like to do so before deciding whether or not to bring a claim, PLEASE EMAIL ME at secretary@anfukmembers.co.uk – DO NOT RESPOND TO THIS THREAD as I may not see your message. If we have sufficient interest I will let you have further details in due course.

Don’t forget you can send all your details and documents to them for aa free of charge assessment of the viability of your claim, the value of it and a fixed fee quote.

Kind regards

19-07-15 13:25
RichardWeston

Whilst there are many people wanting out and presumably these people have approached Anfi to sell, renegotiate or hand back their weeks and been refused by Anfi, there are many happy members. I being one of them. Of 35k members many if not most members are happy. I have recently heard of a member not only renogiating their “in perpetuity” contract to 50 years, they got an extra “free” week into the bargain. It is important that I, Julie and your committee members have as much information as possible when trying to give members informed advice. I would ask everyone who has tried to renogiating a hand back or contract to post here the results of these negotiations with Anfi. In this way we all know what is possible and what is not. Julie has done an enormous amount of hard work to facilitate the claims process and she should be commended for it. So please report back to us all the successes and failures you find through all processes against Anfi.
Oh and by the way, I would welcome everyone’s vote in November at Monte OGM😎👍
Richard Weston Monte Committee

19-07-15 23:02
JulieJordan

Thanks for your comment, Richard. However, I would appreciate it if responses could be made on the separate thread I have created for this discussion entitled “Has Anfi offered you a solution to your potentially ‘null and void’ contract?”.

This thread is intended to be a complete record of the information we have provided to members about the claims process. Thanks

BTW my posts are not aimed at anyone who is happy with their Anfi timeshare. As a Club we are certainly NOT encouraging all our members to make claims.

But as a Club we also know of members who have not had such a great experience of Anfi or whose circumstances have changed and they can no longer use their timeshare. We previously set up the Rentals and Resales sections of this website to provide a much needed service and we also provide an escrow service for members who have been successful at reselling their weeks. But what we have been able to provide is not a complete solution to the problem

For the minority of owners at Anfi who are dissatisfied, this may be your best opportunity to recoup what you have spent on timeshare that you cannot use and do not want to keep or pass on to your children.

22-07-15 16:53
anfiukmembers

Looking forward to meeting all the members who are coming to the “Meet the Legal Team’ event on Saturday 25th July. We start at 9.30 with 15 minute appointments all morning, break for lunch at 12.30 and the Group meeting is at 1.30. Then we start more 15 minute appointments at 2.30 and carry on until we finish – hopefully at 5.30! We will try to keep to schedule but it helps tremendously if everyone has their papers in order and a note of any questions they want to ask. Safe journey everyone and see you Saturday!

26-07-15 14:24
anfiukmembers
Meeting 25th July – Meet the legal team

Thank you to everyone who made the journey to Hockley Heath yesterday. I hope you found it useful and worth your while. It was lovely to meet you all face to face and each time we do this it confirms to me what a lovely bunch of people you all are!

Thank you too to Em Davies and David Ledger, our esteemed Treasurer and Chairman respectively, who helped to keep things moving and entertained you all while you waited for your appointments.

Please keep an eye out on this Forum thread for the latest news on the claims.

If you did not make it yesterday and would like to meet the legal team on 11/12 September PLEASE EMAIL ME at secretary@anfukmembers.co.uk – DO NOT RESPOND TO THIS THREAD as I may not see your message. If we have sufficient interest I will let you have further details in due course.

Don’t forget you can send all your details and documents to JLCA for a free of charge assessment of the viability of your claim, the value of it and a fixed fee quote.

31-07-15 22:40
JulieJordan

I have not received much of a response to this message. Is there a demand for another meeting in September? If you would like an opportunity to meet the legal team and have not yet done so, please contact me at secretary@anfiukmembers.co.uk and let me know. Thanks

03-08-15 17:43
JulieJordan
Update from JLCA – they are now speaking to 70 Anfi UK members about bringing claims

I received this message from Emma Belgum at JLCA today:

“It has been extremely busy here following our second round of meetings which, from the response we have received, seemed again very successful.

Just to keep you generally appraised, we are in contact with around 70 members, of which a good percentage are already arranging their Power of Attorney. I am answering additional questions posed by clients on reviewing the fee agreements, but we are making good progress. In fact no one to this point has said that they did not wish to pursue with JLCA.

…

Our aim, as per previous conversations, is for José-Luis to present a large number of civil actions in October. He intends to deliver them personally at the Courts – the exact number will depend on how quickly Anfi UK members feel able to make a decision to go ahead and arrange their PoA – we would anticipate a minimum of 50 in the first batch.”

06-08-15 16:42
TerryStern

While I appreciate that some members who have not had a great experience with Anfi might see this as an opportunity to end their relationship with Anfi, has any thought been given to those of us who are happy with the Anfi arrangements? How might the outcome in court affect those who do not want to be part of this class action? I agree that it may have no affect on those who are not part of the case but it could mean that we are affected and again it could be a plus or a minus.

Am I right in thinking that a ‘victory’ for the claimants will involve all costs covered by Anfi and full refund of initial sale price plus all maintenance fees?

Is everyone clear what is a win situation for the claimants?

Best regards

Terry

07-08-15 09:49
Dave Martin

Hi Julie

Having been away I have missed most of this post and information but reading your Blog I think I may fit into one of the categories> I purchased my 2 Bed at ANfi Beach from the original owner and this was dealt with by WW Timeshare and indeed it was for inperpetuity. Am I able to make a claim?
Could you please advise me
Regards
Dave Martin ( dave.martin27@btinternet.com)

07-08-15 11:05
GarryMitchell

Hello Terry
Your post echoes exactly my views and concerns regarding those members not wishing to make claims but who, (almost certainly through the possibility of Anfi being financially hamstrung by thousand of worldwide claims) may be affected in terms of the clubs increasing maintenance fees/lowering of spending and standards etc.

07-08-15 14:54
KuldipBhati

We are also very happy at the moment but have a good case if we wished to pursue a court case against Anfi (floating weeks in perpetuity) Anfi only have themselves to blame. They broke the law and have done themselves no favours. There are an awful lot of owners who have lost their loved ones, or lost their jobs and are in financial difficulty who cannot afford the maintenance fee.
Anfi refuse to buy back at a reasonable price or offer any help and after 2 years non payment they repossess your apartment. If any of the above happened to me I would certainly consider this route and it is good to know you now have this choice. Why should someone not make a claim because it might effect the other owners. Good luck to the claimants, and well done to Anfi UK for giving help and information.

Regards
Dawn

07-08-15 15:03
TerryStern

Thanks for the response Garry I thought I was the only one who was querying the whole case. There seem to be several ‘may haves’ in the ‘Spanish Supreme Court decisions against Anfi del Mar’.

If Anfi have been found guilty and have had clarification (this is not stated above) what have they been forced to do by the courts? It might be that we don’t have to employ legal companies to achieve the correct outcome for the members. If its like similar cases this will undoubtabley run and run. However lets hope not.
Your last comment sums it up. Could this have such a financial affect on Anfi that it then affects their ability to function to the standards that we have come to expect on site?

Still far to many unknowns for me.

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Recent Spanish Supreme Court decisions against Anfi del Mar

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07-08-15 15:26
KuldipBhati

Hi Terry

Anfi have been found guilty I have had an e-mail from an English claimant. He purchased in 2012 got his total amount back plus legal fees. He had 3 good years at Anfi he didn’t get back his maintenance.
He used a solicitor from Las Palmas who spoke perfect English.

Regards
Dawn

07-08-15 15:29
WolfgangMaerz

The sales problems have nothing to do with maintenance fees and keeping the standards as long Anfi exists. Only the management fee (15 percent) may be increased.

I am not sure, just for discussion:

If Anfi goes bankrupt a new operator will overtake the resort. This operator has no contracts with the members and can either offer new legal contracts for a fee (and gets the maintenance fee) or can refuse old contracts and sell new contracts. The latter would mean that the member cannot use his using right anymore. To go to court in this situation may be useless because the contracts with the former operator will be declared null and void.

07-08-15 19:29
David Ledger

Quote:
Originally Posted by TerryStern View Post
While I appreciate that some members who have not had a great experience with Anfi might see this as an opportunity to end their relationship with Anfi, has any thought been given to those of us who are happy with the Anfi arrangements? How might the outcome in court affect those who do not want to be part of this class action?
(It’s not a class action. The court ruled that out.)
Quote:
Originally Posted by TerryStern View Post
I agree that it may have no affect on those who are not part of the case but it could mean that we are affected and again it could be a plus or a minus.
From the response by UK Club members I would guess that the majority are happy to carry on with Anfi. Talking to a few UK owners while I was last there during a ‘Committee Week’, and from the fact that happy owners are a bit less likely to seek out a mutual information sharing group like ours, I would deduce that the vast majority are happy. What we as a club now need to do is work out what we want in our new contracts. Anfi are still saying that they are being legally correct, but are they working out a new replacement contract to thrust in front of us all?

Quote:
Originally Posted by TerryStern View Post
Am I right in thinking that a ‘victory’ for the claimants will involve all costs covered by Anfi and full refund of initial sale price plus all maintenance fees?
… or some very significant part of this. As each case is individual we can’t be certain.

Quote:
Originally Posted by TerryStern View Post
Is everyone clear what is a win situation for the claimants?
No. 🙂

Quote:
Originally Posted by TerryStern View Post
If Anfi have been found guilty and have had clarification (this is not stated above) what have they been forced to do by the courts? It might be that we don’t have to employ legal companies to achieve the correct outcome for the members. If its like similar cases this will undoubtabley run and run. However lets hope not.
The Spanish legal system is different to ours. Anfi have not been found guilty, but several contracts have been declared null and void. So Anfi have not done something illegal that is some sort of crime, but it has been established that Anfi Owner/Member contracts will be declared null and void if a court is asked to make a judgement. So all our contracts are still legal until such time that a court declares each one, individually, illegal. We hope that when sufficient such judgements have been made, Anfi will realise it’s costing them money and will continue to do so; then they can save money by offering us legal new contracts. We just need to be sure that the contracts we end up with suit us as well as them. We may well have them over a barrel by that time. Given the choice of allowing us more or paying us back they may be persuaded to give us more control – easy, transparent booking for example.

Anfi Sales don’t control maintenance fees, so we can’t get those reduced, but as an Emerald ‘rep’ I can see that those fees are in line with what it costs to maintain the high standards we have.

Quote:
Originally Posted by TerryStern View Post
Your last comment sums it up. Could this have such a financial affect on Anfi that it then affects their ability to function to the standards that we have come to expect on site?
Anfi Sales currently is currently safe, in that they have a lot in the bank. The resorts are each run by their own company, and it’s Anfi Sales, not the resorts, that is being sued. They are supported by our maintenance fees and not dependent on Anfi Sales for day to day running. In fact if Anfi Sales went away the resort companies would not have to pay them 15% of turnover as a fee.

But, Anfi Sales with Continental Trustees do own the land and buildings.

David

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07-08-15 19:34
David Ledger

Quote:
Originally Posted by WolfgangMaerz View Post
If Anfi goes bankrupt a new operator will overtake the resort. This operator has no contracts with the members and can either offer new legal contracts for a fee (and gets the maintenance fee) or can refuse old contracts and sell new contracts. The latter would mean that the member cannot use his using right anymore. To go to court in this situation may be useless because the contracts with the former operator will be declared null and void.
Continental Trustees sits between Anfi Sales and us – the Owners/Members. It’s possible that if Anfi Sales became bankrupt then Continental Trustees would be there to protect us in this regard. It depends on Spanish Law I suppose.

David

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08-08-15 09:37
RichardFixter

Thanks for your thoughts David, there must be many members like us who are absolutely happy with Anfi but are feeling pressured to jump on the claim bandwagon because of the fear of losing everything. As other people have said, if Anfi had been more reasonable and set up a sensible buy back scheme for people who wished to sell, none of this would have happened.

However, I am surprised at the compensation awarded given that most claimants will have enjoyed their accommodation for years but then are refunded in full – wouldn’t it have been more sensible to reduce the award depending on the number of years ownership??

Anyway, I would welcome any further thoughts on the way forward for Anfi owners who seek to continue their ownership and what they should do during this time of uncertainty.

Many Thanks

Richard

08-08-15 13:09
JulieJordan

Hi Dave
I will email you separately about your position.

08-08-15 13:33
JulieJordan

Hi Terry
If you want more information about this please read all the documents attached to this thread as I think they will answer many of your queries. I do not want to repeat it all in a response to your post, but can I just clarify a couple of points:

– You said: “If Anfi have been found guilty and have had clarification (this is not stated above) what have they been forced to do by the courts? It might be that we don’t have to employ legal companies to achieve the correct outcome for the members.”

– This is not a criminal matter so Anfi have not been found ‘guilty’ of anything – these are civil claims.

– Also the clarification Anfi sought was about the amount that had to be repaid to claimants and that has been answered by the Supreme Court who confirmed their original view that the compensation should be paid in full without any deduction to reflect the occupation of apartments during the period of ownership. The Timeshare law that Anfi breached is a consumer protection measure which carries with it strict liability for breach, i.e. any benefit that the claimant may have received is irrelevant.

– Also the only thing the Court can do is declare an individual contract null & void. It cannot force the parties to change the terms of their contracts or direct Anfi to change the contracts. Neither can Anfi force owners to agree to different contract terms – the contracts can only be changed by agreement between the parties. All contracts that breach the law are ‘potentially’ null and void, NOT automatically null & void. This means that anyone who is happy with what they have can leave well alone and carry on as before.

– This does mean that if you wait for Anfi to try and put this right you will be waiting a long time. Unfortunately there are only three options in my view – if you are happy with your Anfi contract then carry on paying your maintenance and keep having your holidays there – if you are not happy and you have a contract that is potentially null and void, you can bring a legal claim – if you cannot or are not willing to pay legal fees and other costs to bring a claim and cannot pay your maintenance either, your only other option is to GIVE your contract back to Anfi for free and walk away.

I suppose I should add that you could try and sell your contract – fixed weeks may sell quite well because there is no need to join AVC, but floating weeks have been difficult to sell for a long time because Anfi make it so difficult to book your week and will not let you join AVC.

It seems that you need the support of a lawyer or, heaven forbid, a claims management company like CLA, to bring a claim in Spain. It does not seem to be possible or at least it is not at all straightforward to bring a claim in Spain without legal representation, especially if you do not speak the language.

08-08-15 13:56
JulieJordan

1 link below
Carta-Clientes-de-Anfi-UK-8-8-15

Did you buy before 1999? See attached revised offer from JLCA

Please find attached a letter about legal fees for members who purchased prior to 1999 and might want to bring a claim.

08-08-15 13:59
JulieJordan
JLCA have provided an online calculator to help you calculate the value of your claim

Also see http://anficlubuk.jlcalawyers.com if you would like to calculate the value of your claim.

11-08-15 12:32
TrevorBacon1

Terry
Just read your email like others we are going ahead with court action mainly because having been a owner at Gran Anfi on plan before it was built was very pleased until the last two years holiday where standards have dropped to exstreme concessions have disapeared ie mini golf, Indian and chines restaurants, Health and safety checks at pools ie water testing attitude of pool staff and the fact that it is all being surrounded not for our safety or security with gates and fences and have seen this situation in Majorca where individual units become a tax dodge and presented as hotels
and like others Anfi ignore request on there supposed buy back scheme because they do not want to do it. It is still down to individual choice but thought if given all the info why and why not you can make your own decisons please also note it is not only uk members taking court action.

12-08-15 11:42
JulieJordan
IMPORTANT! Anfi Sales offering exchanges to fixed weeks to avoid civil claims.

JLCA have passed to me some information given to them by an Anfi UK member who has recently been at Anfi.

In short it seems Anfi Sales are at full strength and are now pushing people to change their contracts to fixed weeks – in some cases they are offering this for free. Anfi Sales are probably trying to manage their risk and reduce the number of contracts that could give rise to a valid claim.

If you want to keep your Anfi timeshare and change to a fixed week, then this is entirely your decision. However be aware that your existing contract may only be ‘potentially’ null and void if it meets the necessary criteria – until the Court declares it so, it stands. You do not have to sign a new contract to carry on using Anfi as you do now.

If you are considering making a claim to end your Anfi timeshare contract PLEASE DO NOT SIGN ANY NEW CONTRACT BEFORE TAKING LEGAL ADVICE. Anfi cannot change your existing contract without your written agreement and if you change to a fixed week contract now you may no longer have any viable claim.

Please contact JLCA or another reputable lawyer (not a claims management company like CLA or Justice4) for advice on the legality of any new contract offered to you BEFORE you sign. JLCA and most other reputable lawyers will provide preliminary advice free of charge, so do not hesitate to ask for this.

12-08-15 17:30
David Ledger

Quote:
Originally Posted by JulieJordan View Post
– in some cases they are offering this for free.

Free?? – THEY should be paying US.

David

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12-08-15 20:00
WolfgangMaerz

Quote:
Originally Posted by JulieJordan View Post
In short it seems Anfi Sales are at full strength and are now pushing people to change their contracts to fixed weeks – in some cases they are offering this for free.
I hope that this is a “real” new fixed week contract and not an old floating week contract with now “new” object reference.

13-08-15 14:51
TrevorBacon1

Could somebody help please explain object reference sorry for being thick
Trevor

13-08-15 20:30
David Ledger (A)

Having seen the emails that told the committee about this, which you won’t have seen, I can tell you that in this case it means the ownership ‘certificate’ with the red seal. The Spanish Act requires a document (Object?) that ‘refers’ to a specific apartment/week (also could be the ‘Object’). I’d have to dig to check which one is the ‘Object’. So not thick at all.

David

14-08-15 13:04
WolfgangMaerz

@TrevorBacon:This is my wording. Object reference means a reference in the contract / certificate to an inventory item as club, apartment, and week. This is done in a tabular representation in the ownership certificate.

14-08-15 23:36
JulieJordan

Yes, Wolfgang, that’s right unless you have an ‘old’ floating week contract, in which case your certificate just says ‘Floating’ and therefore your contract lacks object reference.

Trevor, it might help to think of it in the terminology used in English contract law, ie that the contract lacks certainty because it does not specify which apartment you can occupy or when. In a floating contract, your occupation is subject to availability and so you have no certain right to occupy at all. The subject matter of a contract needs to be certain or the contract fails and, in Spain, can be declared null and void by the Courts. Hope that helps and does not create more confusion.

15-08-15 12:54
JulieJordan
Executing the Power of Attorney (POA) to appoint JLCA as your attorney

I have had a number of queries form members about the wording of the POAs that they are required to sign before a Notary Public. Members who are at this stage of making a claim might find it helpful to read the following and possibly to print it out to show their solicitors or notaries when they go to sign.

In Spain there is a formal requirement for all clients to grant their lawyers formal powers to represent them in legal proceedings . We do not have any equivalent in the UK. In the UK your solicitor can simply act on your verbal or written instructions without being appointed as your attorney.

In Spain, in order to bring legal proceedings, you have to engage not only a lawyer to represent you but also a Court Clerk, whose role is to manage your case through the Court processes.

The POA has been drafted to enable the named Court Clerks and JLCA lawyers to act for you in the Canary Islands at first instance or on appeal to the High Court in Las Palmas and also in Madrid, just in case Anfi appeal the claims to the Supreme Court. This may seem a wide power but it means that if there is an appeal it will not be necessary to execute another POA at that time. Don’t forget you cannot claim back the costs of the POA so the wording is wide enough to ensure that you only incur the cost of executing one POA.

The POA grants the Court Clerks and JLCA the necessary powers to represent you in civil proceedings in Spain in relation to assets, rights, acts and obligations that you have in Spain ONLY. If you have other assets in Spain such as a property or a bank account, you should tell JLCA and they will advise whether the wording of the POA requires amendment. The POA does not grant any power to act in respect of any assets or rights you may have in any other country including the UK.

The general power (A) is a power of representation only – it does not mean that JLCA can act without taking your instructions or otherwise than in accordance with any instructions you give them. JLCA would also not do anything you have empowered them to do, excepting of course routine procedural steps, without letting you know first and seeking your approval. Granting JLCA a power of attorney does not entitle them to make any decisions about the claim on your behalf.

The POA is drafted to cover acting on your behalf in civil litigation before the whole of the Spanish Court system so as to ensure that it covers all actions that JLCA may need to take on your behalf.

The POA does not actually mention Anfi but this is because it would not be appropriate to limit the powers to claims against named Anfi companies, in case Anfi moves its assets to other companies within its group or elsewhere. If the POA was too narrow this would again mean you having to execute one or more additional POAs at considerable additional cost to you

The special powers set out within the POA are as follows:
(B) JLCA are empowered to wind up the case in the event of a settlement being agreed – they would still need to seek your instructions about whether you agreed to the settlement offered
(C) represent you before any Spanish authority – you need them to do that if you do not speak Spanish or know about Spanish Court procedures
(D) act on your behalf in any insolvency proceedings in which you are concerned – this might be necessary in the event of Anfi becoming insolvent and your having a claim against Anfi’s liquidator
(E) receive payments on your behalf – this would enable them to give a valid receipt for any settlement payment made to you by Anfi – they would still have to deal with that payment in accordance with your instructions
(F) request and receive documents – this enables them to deal with the paperwork of the claim
(G) they can delegate their powers to third parties – this might for example enable JLCA to instruct an agent in Gran Canaria to lodge papers at Court in relation to your case and save them having to go to Gran Canaria themselves just to hand in some papers at Court
(H) appear on your behalf in Court – this will hopefully save you having to go to Gran Canaria for the hearing
(I) receive amounts resulting from Court decisions – this means JLCA can collect any money paid into Court by Anfi on your behalf to enable them to transfer it to you.

At the end of the case, if you have no other assets or rights in Spain, it should not be necessary to formally revoke the POA. JLCA have confirmed there is no formal step that will need to be taken at this point to ensure that their powers of representation are brought to an end. A simple email to JLCA confirming that the POA is revoked will be sufficient for these purposes.

If you want to do more than this, you could ask your UK solicitor to draw up another notarised deed to revoke the POA, but this will incur additional costs.

17-08-15 12:36
TrevorBacon1

Julie
Thank you yes this does answer the question I just have floating on my contract and is definately better for a case against Anfi
Kind regards
Trevor

19-08-15 17:28
RogerByatt
1 Attachment(s)
Letter for members to send to Anfi if you are not taking legal action

There is a letter that has been drafted for people who are wanting to stay with Anfi, like you and I, to send to the management requesting reform of the rather inequitable system and services. I hope you will consider using it. The more Anfi receive, the more likely they are to improve.

The letter has been sent to the other Euorpean Clubs for comment and we anticipate asking members to send them in September.

Roger Byatt

19-08-15 18:19
KuldipBhati

Hi Roger
I have read the letter with interest and I for one will not be sending it. I have floating weeks in perpetuity and am a member of the AVC club.
Why would I change to fixed weeks (by ballot) and a 50 year contract???
Would it be rude of me to ask Roger if you have floating weeks in perpetuity or resale weeks?
Regards
Dawn

20-08-15 09:12
David Ledger

Quote:
Originally Posted by KuldipBhati View Post
I have floating weeks in perpetuity and am a member of the AVC club.
Why would I change to fixed weeks (by ballot)
By all pushing in the same direction and refusing to sign unless our reasonable requirements are met we should be able to make our contracts legal. The fixed weeks you would get would be allocated by ballot, but must be freely exchangeable through AVC (or equivalent) for all.

Quote:
Originally Posted by KuldipBhati View Post
and a 50 year contract???
You will lose your apartment after 50 years anyway. Anfi will take it from you then, and if you complain to the courts, they’re not going to support an illegal aspect of your contract.

Quote:
Originally Posted by KuldipBhati View Post
Would it be rude of me to ask Roger if you have floating weeks in perpetuity or resale weeks?
Not Roger, but we have Emerald points bought from Anfi. I personally don’t support the division between Tauro and del Mar. When we ‘upgraded’, ‘del Mar’ was used as part of an organisation name, not a geographic location. There were five ‘del Mar’ resorts – one remote because they had run out of headland. The booking ‘problem’ is a red herring because (unless you bought resale) you get 12 months advance booking in your home resort, but only 10 if you float to another resort. You just need to plan ahead. Depending on Narval and the new Tauro beach development, Tauro may become the ‘better’ part.

David

21-08-15 12:52
miniminton26

From What i’ve heard any owner that is taking Anfi to court will have to pay the court fees upfront, if they win against anfi they will have these costs re-imbursed by Anfi on top of your agreed money back for your week. To be fair, i think alot of people are jumping on this whole “ooh i can get money from Anfi” bandwagon. If you have enjoyed your time thoroughly there, then carry on enjoying yourself and to be honest we all know the perpuity aspect is utter rubbish as after 18 months they re-posses the week anyway. Think about this logically, If you enjoy going there and then take them to court, They lose, They pay you your money back. Then all of a sudden you’re wanting to either rent or purchase a week under the new clause? I highly doubt they will let the transfer or rental go through.

Anfi are not the only ones in this boat, there are 1000’s of european resorts that are having to change from perpituity, It could essentially collapse the industry. TATOC recently asked the Resorts that abide by their guidelines and rules to implement a EXIT strategy. I can imagine this will be similar with ANFI soon as that would diminish the whole “stuck in a contract” plus anyone that does know about timeshare will know they will not pursue you for fees unless they have an office in the country you reside in.

We love Anfi, Lets not try and destroy it because of greed.

21-08-15 13:02
KuldipBhati

Hi David
There is nothing in the letter which floating week owners will benefit from.
I book 12 months in advance anyway
I always book May/June but have no trouble booking other months if need be.
I have no trouble banking my weeks as long as I remember to do it by the end of September.
I have been going to Anfi for over 15 happy years and never had a problem with the AVC club or Customer Service.
It seems to me that this letter is all about resale owners who wont be able to send it anyway.
Why not draft a letter for the many resale owners to send as this is all about them.
regards
Dawn

21-08-15 19:13
alistairreid

julie, we are really interested in all this and we fall into the categories you have talked about. We paid a deposit, we were told that the contract would be able to be passed on, to our children, we have a floating week which is a super red what ever that is we have only been the twice since 2005 yet we still pay our finance to pay for the apartment.

Regards Alistair and dawn Reid

21-08-15 22:24
JulieJordan

Alistair – if you bought after 1999 and have a floating week and/or it is in perpetuity then you are very likely to have a claim. You need to contact JLCA and they will review your contracts and other documents and confirm whether or not you have a claim, advise on the value of your claim and provide a fixed fee quote to represent you in Court. There is no charge for this inital review and advice. If you decide to go ahead there will be legal fees to pay in three instalments. Good luck!

21-08-15 23:07
JulieJordan

Quote:
Originally Posted by miniminton26 View Post
… i think alot of people are jumping on this whole “ooh i can get money from Anfi” bandwagon. … we all know the perpuity aspect is utter rubbish … you’re wanting to either rent or purchase a week under the new clause? I highly doubt they will let the transfer or rental go through.
…
We love Anfi, Lets not try and destroy it because of greed.
Thomas, I completely disagree with your comments above. I have spoken to or been in correspondence with almost all members who are considering making claims. They are not jumping on the bandwagon or claiming out of greed. They are claiming because this is their only option – there is no buy back policy and in the case of floating weeks, well they are pretty well worthless since the Supreme Court decision held them to be unlawful. In many cases these members have been trying to get out of their Anfi contracts for a long time. Perhaps their circumstances have changed and they are not able to enjoy their time at Anfi – perhaps they are too old or too ill to travel. Perhaps their financial circumstances have changed and they struggle to make their maintenance payments each year. In some cases they do not appreciate the changes that are happening at Anfi – they were led to believe when they bought that Anfi would control the seafront area for ever and this is clearly not the case – they miss the tennis courts and the mini-golf. Perhaps they are fed up with the lack of transparency in the booking system – why in this day and age of internet shopping can’t we book our floating weeks online? Perhaps they have been unable to book floating weeks at times convenient to them despite trying to book at the beginning of their booking period, or they have been unable to obtain the promised ‘upgrades’ to 2 bed apartments or buy bonus weeks – both apparently figments of Anfi Sales’ fecund imagination? I also do not think it is true that former owners who have brought claims will be barred from re-purchasing or renting at Anfi in the future. Barring them would just piss off the Anfi owners who were trying to sell them or rent them their surplus weeks and it is clear that Anfi Sales will take anyone’s money any time!

Unless and until you apply to the Court to have your contract declared null and void it stands – so perpetuity is not ‘utter rubbish’ – your children may well inherit the obligation you took on to pay maintenance for ever and ever. It would not be so under English law, in my view, but I am lead to believe it is so in Spain.

On the basis of the information that is publicly available Anfi is very strong financially holding assets in property alone worth EUR 135m and income from 33,000 family owners paying maintenance every year on at least one week each. Anfi is very unlikely to be destroyed by these claims. If they were concerned about their financial future how would they invest millions of Euros in developing the Tauro valley as they are planning to do?

Please do not attack members of this Club who have no other option than to give their weeks back for nothing. They are just acting in their own best interests, as everyone is entitled to do, and you cannot reasonably expect them to act in yours or Anfi’s interests instead of their own. Anfi created this mess, not the owners, and it is Anfi’s responsibility to put it right and protect the interests of owners who want to continue to enjoy their time there.

22-08-15 23:58
MichaelWhite2

[QUOTE=David Ledger;27963]By all pushing in the same direction and refusing to sign unless our reasonable requirements are met we should be able to make our contracts legal. The fixed weeks you would get would be allocated by ballot, but must be freely exchangeable through AVC (or equivalent) for all.

Whilst I have complete sympathy and understand those taking legal action for lots of good/genuine reasons including;- changes in circumstances, being unable to continue as members, pass on their weeks, Anfi not addressing individual issues properly, not offering buy backs, etc, etc – personally I would be concerned about having fixed weeks allocated by ballot. I have been a floating week member (2 weeks at Monte) for more than 15 years and haven’t had any issues booking weeks (via AVC) – usually reasonably well in advance;- now as parents with school age children – floating weeks suit us and have worked for us (as we thought they might). A proposed wholescale change for all members to have fixed weeks presupposes that any revised internal exchange system would work well (presumably including taking account of RCI exchanges) – and be freely exchangeable as you say. From what I have seen on various sites and social media some Anfi members have concerns in this area and I not convinced any new/hybrid system would be be better/more reliable. Whilst the current set up clearly doesn’t work fairly for a lot of people (for a number of reasons – hence the legal action), and it is important to push Anfi as a group where possible – everyone has a different (personal) view on this depending upon individual circumstances and our family (for one) have concerns about some mass proposals (e.g. to change to fixed weeks).

23-08-15 08:29
David Ledger

Quote:
Originally Posted by KuldipBhati View Post
Hi David
There is nothing in the letter which floating week owners will benefit from.
Except that of getting a valid contract. Julie may correct me here, but as I understand it a contract is a document laying out an agreement that can be put before a court if one party strays from what is written. If our current ‘contracts’ were to be put before a court for such a reason they would be declared null and void. So all we have is a ‘Gentlemen`s’ agreement that if we pay our fees we can use weeks.

Quote:
Originally Posted by KuldipBhati View Post
I book 12 months in advance anyway
I always book May/June but have no trouble booking other months if need be.
I have no trouble banking my weeks as long as I remember to do it by the end of September.
Very wise.

Quote:
Originally Posted by KuldipBhati View Post
I have been going to Anfi for over 15 happy years and never had a problem with the AVC club or Customer Service.
Same here – or only minor problems and annoyances. They won’t tell you which apartment they’ve given you (because it could change if someone ‘more important’ asks for a high floor perhaps?)

Quote:
Originally Posted by KuldipBhati View Post
It seems to me that this letter is all about resale owners who wont be able to send it anyway.
Why not draft a letter for the many resale owners to send as this is all about them.
regards
Dawn
Resale owners can still send it, but wouldn’t you too like a legally enforceable contract?

There will be a later version of the letter that will have been agreed between across Europe.

David

.

23-08-15 08:43
David Ledger

Quote:
Originally Posted by MichaelWhite2 View Post
Quote:
Originally Posted by David Ledger View Post
By all pushing in the same direction and refusing to sign unless our reasonable requirements are met we should be able to make our contracts legal. The fixed weeks you would get would be allocated by ballot, but must be freely exchangeable through AVC (or equivalent) for all.
A proposed wholescale change for all members to have fixed weeks presupposes that any revised internal exchange system would work well (presumably including taking account of RCI exchanges) – and be freely exchangeable as you say. From what I have seen on various sites and social media some Anfi members have concerns in this area and I not convinced any new/hybrid system would be be better/more reliable. Whilst the current set up clearly doesn’t work fairly for a lot of people (for a number of reasons – hence the legal action), and it is important to push Anfi as a group where possible – everyone has a different (personal) view on this depending upon individual circumstances and our family (for one) have concerns about some mass proposals (e.g. to change to fixed weeks).
Michael
We don’t have any choice about the fixed week basis for any contract. It’s Spanish law. Your choice is between a contract based on weeks or no contract at all (just a ‘Gentleman`s’ agreement as I replied to Dawn). What we want is to make a week exchange system part of the replacement contract. If you have any fairer way than a ballot to distribute the required fixed weeks please tell us. The exchange system we want has to make it irrelevant though.

David

.

23-08-15 17:00
MichaelWhite2

[QUOTE=David Ledger;27982]Michael
We don’t have any choice about the fixed week basis for any contract. It’s Spanish law. Your choice is between a contract based on weeks or no contract at all (just a ‘Gentleman`s’ agreement as I replied to Dawn). What we want is to make a week exchange system part of the replacement contract. If you have any fairer way than a ballot to distribute the required fixed weeks please tell us. The exchange system we want has to make it irrelevant though.

David

Hi David, thanks for replying on this – and yes (despite my concerns) I understand the legal point/aim on incorporating weeks into contracts (and the necessity for a robust exchange system to make it work), however it does seem to me that there are so many unsatisfactory areas (as illustrated by the suggested draft letter from “happy” Anfi members). My wider implied point was that it will be an extremely difficult task to properly address & resolve all the contractual and other issues (and that it won’t be possible “to please all the people all the time”). I appreciate these sometimes very complex issues have already been considered in great detail and the essential (mainly contractual) changes are being prioritised alongside the broader aims to progress many other preferred/desirable changes & improvements. Your work & support and the very detailed work of the Committee are very much appreciated in this regard.

Thanks

Michael

25-08-15 15:18
miniminton26

Julie, First of all i am not attacking ANYONE on this website, i do find it quite funny that your insinuating it considering you are helping with the court case, Can i ask if you are receiving any money if your cases do win?, I fully agree that people who HAVE been missold should be able to have some return or money back policy, But you would not expect to buy a car and then expect a buy back policy from the dealership. Doesnt happen. Yes Anfi should not of been selling these weeks in perpituity, But this law has only recently been introduced and as put before there are 1000’s of Resorts that operate under the purpituity scheme.

Anfi are developing Tauro because they are have had those plans in place for the last 4 years its just taken this long to get finalised. I used to sell timeshare many moons ago and i know the system extremely well. They are implementing exit strategies. Your complaining about Owners not being able to sell? um…. Have they contacted Resale companies? self vendors? If they own weeks that are not really popular considering that unless its August British families would not be interested and predominantly owners that have the luxury leisure life.

Another fine example, IF you were to enter into financial difficulty would you then speak to the bank about your morgage and taking it back? ….. Thought not.

Let me make it very clear, Im not attacking anyone, Im not insuating that its wrong. I have just said that i “FEEL” people are taking advantage of the system. ITs been working the last 40 years. Anfi didnt create this mess, Timeshare Contracts did, Its just that Anfi are on the front line due to their size and number of owners.

Just my Thoughts.

I wish all the best in their Fight for it

25-08-15 15:26
miniminton26

Julie,

If your resort is in Gran Canaria, And you Live in England, THEY WILL JUST TAKE THE WEEKS BACK! I have done it a long time ago with several weeks. It will not be inherited by your family members, Thats utter rubbish. The fact you are putting that slightly angers me because it shows you really dont know the industry nore the law behind it. Petchey Leisure & Macdonalds have taken people to court in england. Because they own English resorts. Gran Canaria, falls under spanish Duristiction. Yes they could essentially take you to the court for the maintenance cost, but they will not. The COST to take someone to court over a couple of years fees would not add up to a substantial amount. Therefore not worth their time. If you own a Penthouse, Of Course anfi will buy it back. Because they can sell it. It seems to me your complaining about how the industry works not just Anfi.

Am i wrong?

25-08-15 18:29
JonSwatton

I’m not really following this whole issue as closely as I probably should, so I’m sure my following two questions will appear a little stupid but…

1) Contracts converted to fixed weeks…. Is there enough inventory to actually be able to do this in each club? I’ve suspected for years that the ‘floating’ and ‘points’ system was a clever way to over sell vs inventory and simply say ‘ sorry subject availability ‘ . For example, in beach club, most of the inventory is fixed week anyway.

2) Assuming I had a floating contract that I wanted to cancel after fifteen years and get my money back….. I’ve had fifteen years of Anfi holidays. Okay, I know I’ve paid my maintenance annually but surely people can’t just expect to have enjoyed a load of holidays and then get all their cash back.

As I said, I guess these questions reflect my lack of following the story more fully, so any guidance greatfully received.

25-08-15 21:54
NielsGuldbrandtJensen

Good to have you back in this forum Jon.

Buy a car – use it for 10 years and try to get your money back. I know some members where promised gold. Members can use a lot of money on lawyers and try to get Anfi to pay there money back. Members are free to do so.

I’m happy with my fixed weeks and still love to have holidays in Anfi.

26-08-15 21:43
JulieJordan

Quote:
Originally Posted by miniminton26 View Post
i am not attacking ANYONE on this website,
Yes, you did attack those members of Anfi UK who are bringing claims – you said “i think a lot of people are jumping on this whole “ooh i can get money from Anfi” bandwagon.” and you said “We love Anfi, Lets not try and destroy it because of greed.”. In my view that implied you thought that at least some members who were bringing claims were doing so out of greed.

Quote:
Can i ask if you are receiving any money if your cases do win?
Yes, of course you are entitled to ask that and the answer is a definite “No”. I have my own claim and if that is successful i will receive money from Anfi. I am paying the same legal costs as all other members bringing claims. I am not being paid anything by the law firm we are referring members to or by the members. I am not employed by the law firm and I am not on commission, if that is what you are implying. I have received one gift of a flower arrangement from them (photo available) as a token of their appreciation for the work I have done arranging meetings in the UK for Anfi UK members to meet with them.

I took on the role of Committee Secretary of Anfi UK in 2014 expecting it to be limited to organising meetings and typing up minutes. Then this case was decided by the Spanish Supreme Court in March this year. I wanted to find out more about it and make a claim and I could have just done that and not shared the information I obtained with other members. But I considered that I had a duty, as an elected member of the Committee of Anfi UK, to act in the best interests of all members. As a retired solicitor with legal expertise I was the most appropriate member of the Committee to take this project forward. My sole reward is personal satisfaction and the kind comments I receive from members who are being helped.

Quote:
I fully agree that people who HAVE been missold should be able to have some return or money back policy
That is exactly the point, Thomas – people HAVE been mis-sold their timeshare contracts. The contracts have been drafted in terms that breached the Spanish law on timeshare contracts since 1999! So you are not correct when you say “this law has only recently been introduced”. It is true that the Spanish Supreme Court decision is recent but this is just confirming that Anfi and very likely many other timeshare resorts that have been carrying on operating the ‘in perpetuity’ system have been wrong. They took a punt by following their interpretation of the law, but the Supreme Court has not supported their interpretation.

Quote:
They are implementing exit strategies.
Do you mean Anfi? Can you elaborate on that? I cannot find anything on their website that offers members an exit from their timeshare contracts.

Quote:
Your complaining about Owners not being able to sell?
Many members of this Club have been trying to sell their contracts for a long time using all means available to them. They were told by Anfi that their purchases would be an ‘investment’ and would INCREASE in value over time – they were also promised that Anfi would buy them back for a reasonable price – neither of these promises have turned out to be true. You can hardly blame then for wanting to get back at least part of the price they paid for what was supposed to be an appreciating asset. It is not the same as buying a car or taking out a mortgage.

Quote:
Anfi didnt create this mess, Timeshare Contracts did,
I am sorry, but you cannot blame ‘Timeshare Contracts’ as being responsible for this mess ‘Timeshare Contracts are inanimate and not responsible for anything. You could blame the EU who introduced the Directive on which Spanish timeshare law is based – but that is a piece of EU legislation that has the aim of protecting consumers – is that wrong? The only people who can sensibly be blamed for this are the timeshare operators who winged it and followed an interpretation of the law introduced in 1999 that was the most favourable to them. They took a risk and in the end it has not paid off.

26-08-15 21:49
JulieJordan

I am sorry, Thomas, but you are wrong. The Anfi Club Constitutions say that the contracts can be bequeathed by will. I do not know Spanish law but I am relying on what I have been told by the Spanish law firm. They assure me that in Spain contractual rights and obligations can be passed on by will. Perhaps you need a Spanish will to do this, but I have no recollection of Anfi advising me I should make a Spanish will to pass on my timeshare, do you?

Perhaps Anfi do just take the weeks back if your family do not want to inherit them from you, particularly if you have a penthouse they can easily resell, and perhaps they transfer the contracts if your family do want them – I have no personal experience of this. i am only reporting what I have been advised by the Spanish lawyers who are advising our members.

It also occurs to me that if ‘in perpetuity’ was rubbish, why would the EU and the Spanish government pass laws to forbid it and limit timeshare contracts to 50 years?

My complaint is that many, many members were told Anfi would buy back their weeks for a reasonable price and either that was never true or somewhere along the line Anfi changed their policy and left these people high and dry – if that is the timeshare industry, then yes I am complaining about it. Why aren’t you?

27-08-15 07:52
WolfgangMaerz

Thanks Julie for your firm committment to help members!

27-08-15 11:58
miniminton26

“It also occurs to me that if ‘in perpetuity’ was rubbish, why would the EU and the Spanish government pass laws to forbid it and limit timeshare contracts to 50 years?”

Because its the LAW, Now for someone with over 30 years in Commercial law, I would expect more from you. I agree 100% with what you are doing. I am purely expressing that some people may be jumping on the opportunity not because they have to but because they want to pry some more money from it. Wills may be Bequevable. But to get something as little as a £500 a year estate to a member of the family is ridiculous.,Anfi are on the frontline surely you can see this. It is the same in all resorts unfortuneately. Julie, Qhotels, Macdonald Resorts, Hilton and even Moness and Kilconquhar resorts around the world have Introduced Exit strategies because of the last conference TATOC held, Said simply “If you want to abide by our guidelines and be acredited to us, you HAVE to implement and exit strategy” now some have taken the pi$$ to say the least with charging owners 4 years fees upfront to walk away, however they can still use their accommodation for the remaining years. Diamond Resorts have put in place an Age Bracket and Also severe circumstances exit. If you are over 75 you can walk away. If you enter into severe financial, Health or any form of disability, you are able to walk away.

Anfi SHOULD have this implemented and thats why i agree somewhat of what your doing. Timeshare industry has been going for an extremely long time. Its because of recent laws introduced the WHOLE system is having a massive turn around. Pestana in Madiera no longer sell long leases as well as another 100-200 Resort companies before they too are brought to court and this is why i was saying Anfi are being Labeled as crooks just because they are one of the larger companies that do it.

But they themselves are now setting a domino effect across europe for this. Soon enough the American Style of Timeshare will make its way overseas and then just like America it will be introduced as a Real Estate product. Your Complaint is correct Julie, But alot of Law within timeshare is COMPLETELY different anything set by British or European Law. The Law Society who is one of the most recognised Groups of lawyers have often come up with similar issues as Timeshare when it was introduced had laws put in place. Those Laws have not changed in over 40 years. Its just Regulators like ABTA, TATOC & even RDO have put a stop to alot of it.

“The contracts have been drafted in terms that breached the Spanish law on timeshare contracts since 1999! So you are not correct when you say “this law has only recently been introduced”.” Sorry Julie, They have been allowed to do it. Alot of Companies have put a back hander to Public Officials so they keep a Blind eye. If its exposed they put their hands up with the usual “We did not know about this!”

I wish you do win cases for those in need. But im prewarning you Anfi will NOT back down. I’ve seen it Happen in Tenerife to Silverpoint and it ended up with quite a aggresive court case

28-08-15 22:47
JulieJordan

Thomas – I am not sure I understand everything you are saying, but thank you for your support.

I can only repeat that I have not come across any members who are making claims who have openly said that their reasons for claiming are purely to make money. I would acknowledge it is possible that some members have found that timeshare does not suit them and their families and are taking the opportunity to get out now. However, even if that is the case, I do not think you can blame them – why shouldn’t they? Why on earth should they give up this opportunity that will benefit them and their families in favour of members who do not want to make claims or for the benefit of Anfi Group? They are entitled to act in what they see as their own best interests, as are we all.

You clearly know the timeshare industry very well – far better than me – but you really do not paint it in a very favourable light at all. Yes, it has been going for a long time, but it has also accrued a terrible reputation as an industry over the years. Your stories of timeshare trade associations ignoring the law and timeshare businesses bribing public officials are truly shocking. It really is time a stop was put to all of this.

The advice we have is that cases that fall within the scope of the precedents set by the Supreme Court are very very likely to be successful. So it is my firm belief that we will win these cases.

Possibly Anfi knows this too as I now know of two cases where Anfi has offered out of Court settlements to members of the Club, but who were not part of the group of members making claims. By making offers Anfi has avoided these cases going to Court. Unfortunately when a member accepts an out of Court settlement they will not recover as much as a Court would award them or recover all legal fees incurred. But by accepting an offer they do eliminate the risks and uncertainties inherent in litigation. It is of course their personal decision and their right to decide to do whatever is best for them.

Despite the unlikelihood of Anfi being able to defeat these claims, I perfectly understand and agree with you that they are simply NOT going to roll over and offer to pay back everyone who has a floating week or a perpetual contract, even if they have not made a claim. It would be commercial suicide! If they did that they could risk having an enormous number of claims. They are on a damage limitation exercise, seeking to deter people from bringing claims by declaring that they will defend every claim brought. By acting as they are and also because the vast majority of owners at Anfi truly love the place and do not want to get out of their contracts, they are keeping the number of claims to a manageable level which they can deal with.

Unfortunately because there is no open exit route at Anfi, other than to hand back your timeshare weeks for free, the only way to get anything back is to bring a claim and incur the legal costs of doing so. Sadly the need to incur legal costs is a very real barrier to some owners who would most benefit from bringing their Anfi contracts to an end. I wish we could find a way to help them. Still working on that!

03-09-15 11:58
miniminton26

Julie,

You are quite correct in saying that and yes other resort companies may do it but your priority is Anfi as its you and members of this club that have suffered.

Alot of people need to be in contact with TATOC first of all before exploring this avenue as there is (not yourself) others out there who are scamming people charging upfront fees and then bringing a class action case forward to prove that they “have” tried to take them to court so they dont have to re-imburse owners for the fees. I do wish the people who have been wronged win so they are able to claim back some of the costs that they have paid. My Concern and Worry is that it will create the domino effect across timeshare in europe thus crushing the industry which means Job losses globally and that currently is why alot of countries financial councils are 50/50 what to do. It would cause the loss of atleast 500,000 jobs globally.

Your correct 100% that the industry needs to get new laws put in place, with exit strategies and official documentation as opposed to “you own a hyperthetical week at any time of year”

But that said, Resort companies are still selling these style memberships because they havent had any action taken against them, So more reputable companies are implementing this but the ones who haven’t as said are playing the childs game which is “carry on until your caught”. Saddly some of the industry is still run by crooks, Similar to John ‘Goldfinger’ Palmer.

If you do need any further information please feel free to contact me as i have an extensive knowledge of the Timeshare Industry

04-09-15 15:30
WolfgangMaerz

I visited the TATOC web page and found nothing we are talking here. Are they flying too high?

04-09-15 17:56
miniminton26

Hello Wolfgang,

TATOC mainly deal with wrong doings within timeshare so they may not have anything displayed on the website. Pop them a call, explain the situation and they will advice you in the right direction. there a little bit like the Citizens Advice Bureau that you have here in the UK. They live, Breath and eat timeshare daily and have a massive influence within the timeshare industry as people trust them as they have brought alot to light over the years to Timeshare and are now recognised as a Legal Watchdog within the industry.

Many Thanks

Thomas

04-09-15 18:09
Barry Warren

I am not going (able?) to comment but just post this as an update.
According to John Linda on the Anfi Friends facebook page the latest as of this morning is: (September 4th)

Latest news today 4 September 2015 about Anfi’s Lawyers against the Spanish Court:
“High Court number three of Las Palmas has declined Anfi´s petition to revise an earlier sentence which declared one of their contracts null and void and ordered the company to refund our client the entire purchase price.
The original sentence along with many more like it have been a direct consequence of two recent Supreme Court rulings achieved against Anfi. The jurisprudence created by these Supreme Court judgements has essentially created a scenario where most Anfi timeshare owners are now in a position to request a refund on the basis that their contracts where originally miss sold. This has held true for not only Anfi owners, but for all other Spanish timeshare owners who were sold contracts lasting in excess of 50 years (after 42/1998) or whose inventory included floating weeks.
As a result of this claims of miss selling against Anfi, as a last attempt the company requested that the refunded clients pay back compensation for any of the weeks used over the course of their ownership. It had been Anfi Del Mar´s hope that the company would be able to offset the cost of refunding clients their purchase price by back charging them 5 star accommodation fees for any time spent at the resort.
Not only was Anfi´s request for clarification extremely arrogant, as the company essentially implied they knew better than the Supreme Court, but it was a blatant disregard for the fact that Anfi clients had already been paying very high maintenance fees over the course of their ownership and thus had already paid for accommodation many times over.
The courts have denied both Anfi request for clarification and their request that they should be compensated by the clients for time spent in their resorts.”

04-09-15 19:57
NielsGuldbrandtJensen

Members who have used there apartments over the years can get there maintenance fees back – that can not be right! I don’t understand spanish law!

04-09-15 21:24
JonSwatton

I don’t read it that they get their maintenance back. I think it’s just the purchase price. The annual maintenance (I assume) has been deemed by the courts to be more than sufficient to pay for the accommodation that the owners have enjoyed over the years of ownership

04-09-15 23:41
JulieJordan

The maintenance fees are derived from an illegal contract and can be claimed back in addition to the purchase price. You cannot claim for AVC membership fees though.

This is consumer protection law and ‘strict liability’ – it is not relevant that the timeshare owner may have occupied the apartment or received other benefits, if the basis of all that was an illegal contract. Please read the legal opinion attached to the posts above.

05-09-15 07:27
JonSwatton

I am absolutely amazed at that…. Where does this stop??…. may as well claim then for the years of air fares, dog/cat kenneling costs, transfer costs, airport parking, all the fuel costs getting to the airport in their home country, duty free, all the meals they’ve paid for whilst on their illegal holiday.

Consumer protection law or not, refunding anything beyond the initial purchase costs seems wrong and I’m now not sure I want to be a part of an Anfi set up after all this dust settles…

05-09-15 09:17
David Ledger

You just have to remember that it’s Spanish law, and that comes out of a Spanish history that’s very different from ours. Their way of thinking is very different. In the case of maintenance fees though, if there was no contract, you didn’t agree to pay them in the first place.

David

.

07-09-15 16:00
TrevorBacon1

David
Thank you for your reply to jon he sounds very frustrated by all this but he must remember firstly these decisions have been taken by the Spanish supreme court which is the highest you can go in Spain
whether people have had a holiday or not the contracts have been deemed illegal and if you floating weeks you do not actually own anything therefore Anfi has been miss selling for many years on the basis that some people are not able to take there holidays when there is a appartment available and not when you want it, in a nut shell there were no weeks to let or sell on paper because if Anfi gave every purchaser a fixed week with appartment number nothing else wouls excist and is likely to happen now because of this ruling therefor if you do not have a contract already with fixed week then you may only get what is left when Anfi tries as they to transfer people into fixed contract and being one they approached they are not in most cases doing this for nothing they want more money so in the longterm peole with fixed or life contracts are being given no alternative but to go to court and whether they love or hate Anfi does not come into the aquasion accept if peole do not go ahead with this it is possible that they may not have a holiday to go to with a contract that is worthless
I hope some of this helps you jon and anybody in this situation
Trevor

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Recent Spanish Supreme Court decisions against Anfi del Mar

07-09-15 17:26
WolfgangMaerz

There is something that should be legally clarified:

Anfi replaces now floating week contracts with contracts showing week and apartment number according to the internal inventory booking but this contracts are still floating weeks within the booking pool, no fixed weeks. This is also true for new floating week contracts.

I question if this is in line with the law because week and apartment number is only shown on paper. You can never use this week because it is in the pool by default! So the right legal understanding might be that all floating contracts (and point contracts) must be replaced by REAL fixed week contracts where you can decide on a yearly basis to put the week in the pool or not.

This would also mean that putting weeks into the pool or taking out of the pool (AVC or home club) must be possible without high fee.

07-09-15 19:02
KuldipBhati

lDear Members,
In light of some queries received from our members in relation to the recent law suits to which Anfi has been party we would like to take this opportunity to clarify some questions in relation thereto, as we fully understand that you may have concerns about these rulings and whether they will affect you directly.
Firstly we would like to remind our members that the Anfi team is fully dedicated to guaranteeing that you and our 33,000 family members can continue to spend your holidays in our resorts in the coming years.
Much has been said in the media and on social media networks about the ruling of 15 January 2015, handed down by the Supreme Court in which an Anfi contract offering clients a lifelong right was declared null and void.
The Anfi Group and the Time Share industry in general, including the Resort Development Organisation (RDO) – and a considerable sector of legal doctrine understand that the Supreme Court has misinterpreted the legislation which allows resorts created prior to 1998, as is the case of the three Anfi resorts, to enter into timeshare contracts of unlimited duration. This fact was confirmed in a notarial instrument recorded by a Spanish notary public, and by an official property registrar, complying at all times with the regulatory law governing timesharing in Spain, as is borne out by the fact that the notarial instrument was finally registered on the Property Register (independent body that ensures compliance with the legal regulations of the Spanish system).
Not only Anfi but the entire Time Share Industry has always maintained that contracts created under a system predating the Time Share Law in Spain, that is, the year 1998, could be enjoyed by clients on an unlimited basis.

*
We feel that the situation is totally contradictory when the majority of our members want to have a contract that they can enjoy for their entire life, that they can freely transfer and that their descendants can enjoy too.
As we firmly believe in our stance on life contracts, the company is doing all in its power to clarify the situation, exploring all the legal avenues available to it.
Finally, with regard to the various court decisions being handed down in relation to floating weeks, it is important that you know that said rulings are based on Supreme Court case law in relation to a specific case that has nothing to do with Anfi or any of the products sold by it.
This situation has been exacerbated by some external companies that have seen the opportunity to make a commercial gain, taking advantage of the complexity of the issue in an attempt to confuse members. We would encourage any members contacted by companies offering “assistance” in managing their claims to contact us before getting involved with same to avoid the risk of fraud.
In conclusion, we wish to highlight again a very important issue: the product that you have acquired is not in any way defective, nor is the contract that you signed to acquire your week. This means that none of the rights and services that Anfi committed to giving you have been restricted, nor will they be restricted in the future, whereby Anfi shall continue to offer the same top quality services that you have enjoyed up to now, guaranteeing your stay each year and working hard to protect your interests.
Your membership is highly valued and we hope to be able to assist you and your family to continue enjoying safe holidays in the coming years.
Once again we wish to reiterate that we are here to help you and to answer any questions you might have. Please contact the Customer Service department by telephone at +34 928 152 990 or by email at customerservice@anfi.es
Anfi Group Shareholders Anfi International BV Hermanos Santana Cazorla, S.L. Ragnar Lyng
THIS LETTER WAS POSTED ON ANFI.COM ON THE 3.7.2015 regards Dawn

07-09-15 21:15
David Ledger

Dawn

It’s most unlikely that Anfi actually believe these statements, and they are buying time. Their latest attempt to change things was thrown out by the supreme court a few days ago. The supreme court cannot misunderstand the law. What they decide is the law.

As long as you are among the majority who can enjoy the wonderful holidays at Anfi there is no problem. You can continue to holiday as always. You just have no legal redress if anything goes wrong.

David

.

08-09-15 16:50
JonSwatton

Hi Trevor, thank you for your concern over my blood-pressure but all is good. 😀

I am fortunate enough not to be in a difficult position over my contract as I own a fixed week. My concern is simply the legacy that remaining owners (myself included) will face after this all washes through. The law is the law and we have to accept that (even if I think that it’s going too far) but if due to the law Anfi has some major financial unwinding to do which then impacts ultimately on the quality of my holidays there then I will be pretty hacked off.

Hopefully this will not happen and maybe, who knows, it might be a good time to propose the owners buy out again to a cash starved Anfi group :p

Time will tell…

12-09-15 15:42
BrianPalin

Quote:
Originally Posted by David Ledger View Post
Dawn

As long as you are among the majority who can enjoy the wonderful holidays at Anfi there is no problem. You can continue to holiday as always. You just have no legal redress if anything goes wrong.

David

.
David, can you explain why Anfi members who continue to holiday at Anfi will have no legal redress if anything goes wrong. As far as I am aware, there is no time limit on taking legal action against a company that has allegedly broken the law.

12-09-15 21:56
David Ledger

Quote:
Originally Posted by BrianPalin View Post
David, can you explain why Anfi members who continue to holiday at Anfi will have no legal redress if anything goes wrong. As far as I am aware, there is no time limit on taking legal action against a company that has allegedly broken the law.
I was meaning something contractual being amiss, rather than something like a public safety issue.

If something contractual went wrong and you wanted legal redress, then your legal team would take the contract to the court and say something like ‘the contract says A, but what happened is B’. The court would then say something like ‘what contract? That piece of paper contains clauses that are illegal and is therefore not a contract’. Null and void means that the paperwork may as well not exist.

As far as I know, all the court cases so far have been raised with the intent of having a contract overturned, but I strongly suspect that any sight of an offending Anfi contract by a Spanish court for any consideration would have that contract rejected as null and void, whatever the initial reason for its introduction.

David

.

30-09-15 16:07
Barry Warren

We have just got back from an exchange week in Tenerife – Pearly Grey Ocean Club. We were approached by our freindly RCI host (ie timeshare sales person) who was obviously testing whether we would buy. A few things came out of the conversation – of particlaur note was her statement that RDO have an industry wide agreement that people can terminate their contract once they reach 80 (or ill health, change of circumstance). I am hoping that this is true and, if so, whether there is any penalty such as three years maintenance fee etc. Does anybody know this ‘rule’ as I can’t find it in the RDO web site.

A second point was that they were stressing that their maintenance fees were significantly cheaper than Anfi (~£250?) and once we were members then we could exchange into Anfi (bearing in mind if the 4 year rule still applies at Anfi). She also suggested that a lot (?) of people buy cheap weeks in (say) UK and then exchange into the plusher resorts. In my mind that seems to punish the Anfi owners, particularly floating weekers (ie us) as we haven’t really been able to get exact weeks we wanted for a couple of years even 6-9 months in advance (despite the promise of 72 hour availability made in 99). Anybody heard of that?

A few quick points about Pearly Grey – it’s small; the rooms have been recently upgraded and are reasonably well appointed (RCI Gold) but nowhere near Anfi standard; no in room air conditioning – our ceiling fans were on 24/7 at full power; Resort of Callao Salveje is small and not lively; Pearly Grey totally dominated by Brits (mostly OAPs like Linda & myself) so no international sense about the holiday; Chef’s daily special showed no spanish influence (Traditional Fish and Chips, Beef Curry etc) as they were catering to UK taste but they would swap out chips for Canarian potatoes (no mojo sauce unless speailly requested though); entertainment was a bit hit and miss but it did go on until 23:30-24:00 (Anfi take note!!!!) however it did include quizzes and Bingo quite a lot which we don’t do 🙁 . Several restaurants just outside the complex saved the day in terms of meals. I meant to say that the rooms had brand new full size cookers, 4 ring ceramic hobs and a full size combination microwave. Don’t know if any of it worked though – Linda downed tools and we ate out at all times 🙂

Barry & Linda

01-10-15 23:25
JulieJordan
1 Attachment(s)
Information required re Anfi maintenance fees

Dear members
Can anyone help fill in the blanks on the table attached below? As you can see we are looking for details of maintenance fees in Euros (excluding AVC membership fees) for the following dates and resorts:
ABC from the beginning to 2005
Puerto 2003 – 2008 and the missing lines from 2009 to date
Monte 2005 – 2008
Gran – 2004 2 beds and Penthouses
Emerald – 2007 to date
This information may be found on your historic maintenance invoices and/or in your Terms and Conditions. For each resort the Terms and Conditions have a number of Appendices, one of which (usually D or 4) includes a table of maintenance fees for a number of previous years for that resort.

PLEASE can you look at your contracts and see if they include any of the missing information? If they do please scan a copy (the whole Terms and Conditions and all Appendices if possible, please) and send it to me at secretary@anfiukmembers.co.uk. Please feel free to redact (i.e. black out) any personal information that you do not wish to disclose or to be published on Anfi UK’s website.

It is interesting to see how maintenance fees have increased over the last 20 years.

Thank you very much for your help with this.

03-10-15 09:21
WolfgangMaerz

Here is the timeshare law 42/1988 in English which is the base of the supreme court decision: http://tesslimited.co.uk/law-421998-in-english/ .

03-10-15 17:54
JulieJordan

Many thanks Wolfgang. Very useful.

05-10-15 16:34
WilliamAnderson

I have two fixed week bought some 15years ago and my contract is in perpetuity, I have no problems with what I understood I purchased, some issues with the sales techniques and promises made, but in the main, very happy.

I appreciate this may not be the case with everyone and understand people will be looking at an exit strategy which involves as much of a refund as possible, but is it realistic to expect all your money back after using the complex for some years? I do wish Anfi had a clear repurchase policy for those no longer able to use their apartment, I personally would be happy after all these years to accept say 60% but I emphasise this is my thoughts, others will have different opinion and circumstances to consider.

Looking at the thread, Anfi along with other timeshare organisations appear to be challenging the supreme courts decision through Brussels? If the decision is upheld and contracts (perpetuity) are declared “null and void”. Anfi will have to change accordingly but I suspect this could take years. If people do have their initial costs reimbursed, surely Anfi will have the option to subsequently charge for every vacation spent at Anfi since the purchase which could, be more than any refund? I see the various claims that Anfi have lost cases, can anyone confirm if Anfi have actually paid out any claims?

05-10-15 19:35
JulieJordan

Thanks for your comments, William. I am very pleased for you that you are happy with your timeshare. To be fair, many fixed week owners are just as happy as you because they generally get what they paid for – sadly that is not the case for floating weeks owners and points owners. The ‘floating’ system was promoted as offering greater flexibility, but in reality it often delivers only uncertainty and unavailability.
I think most of the points you have made have already been answered in this thread and elsewhere on the Forum, but for your benefit and for those who have not read all the posts, I have provided brief comments below:
the contracts can be declared null and void on the basis of a consumer protection law in Spain, i.e. 42/1998, that implements the European Timeshare Directive – if the contract is null & void then ALL maintenance payments made under it are similarly illegal and a full refund can be claimed – it is irrelevant that the purchaser received some benefit under the ‘contract’.
we cannot understand what the timeshare industry is hoping for at Brussels other than a wholesale revamp of the Timeshare Directive – that would take years and even if changes were made they would be unlikely to be of retrospective effect, so the current claims would stand.
Anfi cannot unilaterally change any of the existing contracts – any changes would be a matter of negotiation with the owners and those like you, who would be offered 50 year contracts in lieu of perpetuity, could well ask for some monetary compensation for accepting a change that is less than they were sold originally.
Anfi does not have the option of offsetting the market value of holidays taken at Anfi against the amount of the refund due – they have already been back to the Supreme Court with this argument and it has been rejected

05-10-15 21:18
WilliamAnderson

Julie, many thanks for your response and the summary of the points raised, perhaps it’s an age thing but I find lengthy threads such as this difficult to follow! I appreciate and state I was only looking at the perpetuity contracts I do understand individual cases will vary. As you say, any action through the European courts could take years, to date has any compensation actually been paid by Anfi?

05-10-15 21:28
JulieJordan

William – Canarian Legal Alliance (CLA), who represented the Norwegian lady whose case went to the Supreme Court claim that they have many clients who have been paid. I suggest you find their website and take a look at their news pages. I also know of a small number of members of Anfi UK whose claims have been settled by Anfi before the Court process has reached a conclusion. They received settlement offers that were acceptable to them and decided to take them rather than follow the Court process through to the bitter end. One of them – Dr Michael Edwards – has consented to members contacting him about his claim and settlement. There is a separate thread on the Forum. A large number of Anfi UK members have contacted the law firm we negotiated an exclusive deal with and their claims are progressing towards the Courts now. I cannot be more specific as these claims are personal to the members and confidential. Once we have an outcome I will keep members informed generally via this thread.

06-10-15 11:21
KuldipBhati

Hi William
I contacted Dr Michael Edwards and got an e-mail back. He purchased from Anfi in 2012 and had 3 years holidays. He took Anfi to court and got all his money back and half his legal fees. He was happy with that. He said he probably could have got more but it would have dragged on and on. He cannot answer on the forum as because he is now not a owner at Anfi he is no longer a member of Anfi UK.

regards
Dawn

10-10-15 13:34
JulieJordan
1 Attachment(s)
Anfi maintenance fees – complete the table

Thank you to those kind members who have sent me information to help fill in the gaps – here is the updated table.

If you owned any of the following weeks can you help complete the table?
any apartment at ABC before 1996
any apartment at ABC 2002-2005 inclusive
any apartment at Puerto 2003-2008 (except a 1 bed 2005-2008)
any apartment (except a 1 bed) at Monte 2005-2008
any apartment at Emerald since 2007

Thank you in advance for your help.

16-10-15 10:50
WolfgangMaerz

The increase of maintenance cost are governed by the Spanish Timeshare Laws 42/1998 and 8/2012 by the CPI (consumer price index) determined by the Instituto Nacional de Estadística (both laws are available in good English translation). According to the laws the management cannot decide alone about this.

Spanish Timeshare Law 42/1998, Article 9. “Minimum contents of the contract”:

“8. The price payable by the buyer and the amount he or she must payto the services company or to the owner who has assumed responsibilityfor these amounts in the regulating deed each year upon purchasing theright under the regulating deed, with the stipulation that it will beadjusted in line with movements in the consumer price index publishedby the Instituto Nacional de Estadística, unless the parties have agreed to another method for adjusting the price, which cannot be leftto the discretion of one of the parties, and with the average CPI forthe last five years provided for information purposes. …”

The new Spanish Timeshare Law 8/2012 states the same.

Instituto Nacional de Estadística in English :
http://www.ine.es/en/prensa/ipc_prensa_en.htm

Here is the CPI in English:
http://www.ine.es/en/prensa/ipc_tabla_en.htm

It is interesting to note that the annual CPI over the years was sometimes zero or even negative in Spain. So why all the increases of maintenance cost in the past?

The repair fond is an exception. This fond by some clubs seems not to be financed well in the long time.

16-10-15 12:06
WolfgangMaerz

Here is the CPI of Spain of Instituto Nacional de Estadística (Spanish Timeshare Laws 42/1998 and 8/2012):

CPI 5 last years 3,89 % (till September) %
CPI 2015 -0,70 (till September) %
CPI 2014 -1,00 %
CPI 2013 0,30 %
CPI 2012 2,90 %
CPI 2011 2,40 %

30-10-15 13:57
SeanHassall
Cannot send. Email

hi. I am trying to send an e mail to Julie’s thread about a claim. Secretary@anf but it keeps coming back. Has it been changed? RegardsSean

30-10-15 17:52
KarenPearson

Sean the email address you want is secretary@anfiukmembers.co.uk

20-11-15 22:44
JulieJordan
11 Attachment(s)
Summary of information required to make a claim – Confidential to members of Anfi UK

As this thread has got so long and I am now receiving enquiries from members unable to find the information they need, I thought it would be helpful to collect all the information needed in one post.

On 15 January 2015 the Spanish Supreme Court handed down a decision that has proved to be momentous for owners of timeshares at Anfi del Mar and Anfi Tauro.

In brief it held that many Anfi contracts for the sale of timeshare weeks and points sold by Anfi Sales were illegal, i.e. they breach the Spanish timeshare law 42/1998 which applies to all contracts sold since January 1999. This law was updated in 2012 but without significant changes. Therefore any contract bought since early 1999 to date is potentially affected.

The Supreme Court followed a strict interpretation of the law 42/1998 and held that owners of affected contracts could apply to have their contracts declared null & void, i.e. of no legal effect, and as a consequence claim back the purchase price paid.

Your contract will be affected if ANY one of the following apply:
it is for an unlimited period of time, ie in perpetuity – the law 42/1998 sets a time limit of 50 years on timeshare contracts
it is for floating week(s) or points and does not specify the apartment and week(s) when you are entitled to occupy – the law 42/1998 requires that timeshare contracts specify a definite object, i.e. identify a specific right to occupy an identified apartment at an identified time – neither floating weeks nor points contracts do this
you paid a deposit to Anfi Sales or any third party, such as Continental Trustees, within the statutory cooling off period which runs for 14 days from the date you signed the contract – this too is illegal under the law 42/1998 (and the EU timeshare directive)

If you bought your week on the resale market you cannot make a claim – sorry!

If your contract is affected you can claim:
a refund of your purchase price
double any amount that you paid Anfi during the period of 3 months after signing the contract – sometimes this means you can claim double the whole purchase price
your maintenance fees (excluding AVC membership fees)
legal interest from the date your claim is filed at Court
all your legal costs

Anfi UK has arranged an exclusive deal on legal fees and costs with mainland Spain law firm JLCA & As.-Lawyers. We are not encouraging or recommending members to make claims, but we knew that a number of our members have had difficulty making the best use of their Anfi timeshare for a number of different reasons and would want to make claims. JLCA’s fees are competitive and fixed AND, unlike many claims management companies, they do not take any percentage of the amount recovered from Anfi. This arrangement is exclusive to members of Anfi UK Members’ Club. Many members of the Club have already taken advantage of this arrangement and have instructed JLCA to represent them.

Please see attached a number of documents which you should read if you are considering bringing a claim. These include details of how to contact JLCA directly – you will need to give them your Anfi UK membership number so they know you are a fully paid up member of the Club. Only current Anfi UK members are entitled to take advantage of the exclusive Anfi UK arrangements.

JLCA have visited the UK on 3 occasions over the summer and autumn of 2015 to meet with members and have been invited to attend our next AGM on 9 April 2016. At present there are no plans for another group meeting before the AGM, but JLCA do come to the UK regularly on other business, so you can make individual arrangements to meet them if you would like to do this before instructing them.

To prepare to make a claim you should find the originals of the following documents:
◦ your membership certificate(s) for the weeks you own now
◦ your membership agreement and terms and conditions – these are the documents that bear your original signatures
◦ any documents evidencing change of ownership, e.g. following a death, divorce or otherwise between family members
◦ all your maintenance fee invoices since you purchased at Anfi
◦ if possible, bank statements or credit card statements or other evidence of all payments made to Anfi, including any deposit, the balance paid, finance payments and maintenance payments (NB AVC membership fees cannot be claimed but guest certificate fees may be able to be claimed)
◦ if your ownership history is complicated, please prepare a one page chronological summary of what you have bought and traded in and the dates and what you paid, paying special attention to the trade in values and evidence for these.

If you make a claim we request that you maintain your membership of Anfi UK until such time as your claim is resolved.

Thanks and good luck if you decide to make a claim.

01-12-15 22:08
PaulStewart

How will this effect resale floating weeks in Monte, if our weeks are now declared null and void?

02-12-15 00:28
JulieJordan

No, sorry Paul. As I said below “If you bought your week on the resale market you cannot make a claim – sorry!” The Spanish law 42/1998 only applies to contracts between consumers and timeshare promoters and not resale contracts between consumers.

02-12-15 20:03
PeterTyler

Whilst I understand that I have no claim against Anfi as I bought my fixed weeks on the resale market in about 2005. Is my contract therefore with the person that I bought them from or did I effectively buy the original contract that pre dates the 1999 starting point that has been mentioned and thus my weeks are in perpetuity?

03-12-15 13:42
WolfgangMaerz

I think if you buy a membership right from an owner the title of ownership goes over “as is” from the previous owner to you with all privileges and obligations and you get a new ownership certificate. This certificate says nothing about the duration of ownership. The previous owner should give you his contract with Anfi with all its appendices. If the contract has been bought by the previous owner after 6th January 1999 and is in perpetuity (look at the appendices) and / or with floating it would be not legally valid but Anfi will accept it and you will have no problems using it. But you cannot make a claim against the previous owner as Julie said.

It would be better if Anfi would “legalize” existing illegal contracts by replacing them.

Sho

03-12-15 14:46
JulieJordan

Thanks Wolfgang – that is my understanding too.

However it is surprising how many resale owners have not obtained copies of the original purchaser’s contracts with Anfi and so have no document that sets out the terms and conditions referenced in the certificate and that they have agreed to comply with. You would think that in these circumstances, Anfi would be happy to provide a copy of the original contract, but I know of several members who have tried in vain to get these documents from Anfi. In these circumstances it is best to go back to the individual or timeshare supermarket you bought from to see if they can provide you with a copy of the original contract.

Just one other comment – I totally agree that Anfi should be looking at offering replacement contracts that are compliant with the law – if only to manage the risk of these claims continuing to be made in the future and ensure the future of the resort for those members who want to keep their timeshares. I am sure Anfi are looking at this, but their problem is that many owners actually WANT floating rights and perpetuity and would feel that a replacement contract for a fixed week that is limited in time to 50 years would be worth less than the price they paid and might want some kind of financial compensation. Anfi would definitely need to operate some kind of internal market that enabled fixed week owners to swap weeks if they could not use the fixed week allocated to them. Also members who hold contracts which give rise to potential claims, even if they are totally happy with their purchases right now, should consider carefully before signing a replacement contract which would remove their right to make a claim in the future. If any Anfi owner thinks that they might possibly want to make a claim in the future, they might be better hanging on to their current ‘illegal’ contract rather than swapping it for a new contract that could not form the basis of a valid claim.

03-12-15 19:38
PeterTyler

Thank you very much Julie and wolfgang for your responses.
I was never provided with the original contract so don’t know when it was purchased however what Wolfgang has said is in line with what I was told by Bruce Bailey in 2005 when I purchased . He said that a resale buyer after the first purchase will have the same rights as those of the first buyer whether the unit has been resold once or ten times.
I don’t know if this is correct but seems to be what Wolfgang is saying.
If Anfi aren’t prepared to provide the contract and the previous owners don’t have it ( if they can even be contacted now) what would one do to prove what rights one has?

03-12-15 21:20
RobertDickson

I have a copy of a Gran Anfi contract, but only because I bought direct, then cancelled and bought resale instead but I kept the big golden binder they gave me.
I doubt if they would stand by what is written on it as I am a resale owner.
It’s a shame that Anfi don’t allow you to share the same rights as the original owner.
Bearing in mind, Anfi made their money initially on the sale, I then paid transfer fees and I have paid the same maintenance every year. If you add the transfer fees in, they have actually made more than if the original owner had held onto it!!

03-12-15 21:59
JulieJordan

That’s very true, Robert. The original terms and conditions say the the purchaser has the right to sell the contract, but the issue arises when the resale purchaser also wants the right to join AVC and be treated the same as the original purchaser. Anfi simply do not let resale owners join AVC unless they buy a n additional week, then they can bring all weeks into AVC. Not such a problem for those with resale fixed weeks but very difficult for owners of resale floating weeks who find themselves right at the bottom of the food chain when it comes to booking their week(s).

03-12-15 22:03
JulieJordan

I am not sure what you do Peter and Amanda. One thing you could try is post on this site to see if another member who bought the same week as yours at around the same time as yours was sold to the original purchaser will give you a copy of their terms and conditions for information only. If you find another owner who is able to help you, at least you will have a copy of the terms and conditions that probably apply to your week, even if not the actual terms and conditions signed by the original purchaser.

04-12-15 08:16
WolfgangMaerz

In case the original contract was not handed over or does not exist anymore you have only the so called “confirmation document” which is a notary deed signed by both private resell parties. In this document the duration of the timeshare using right is not fixed, in the membership certificate not either. You only have the date of your purchase. I am not sure but you could argue then that the so called “timeshare regime” (system) applies which is a notary deed established at time of foundation of the club by the timeshare owner (Anfi). This regime is for Beach, Puerto, and Monte in perpetuity and Anfi has not changed this up to now even the Spanish Timeshare Law 42/1998 demands to change it to 50 years maximum within 2 years after the law comes into force.

Maximum 50 years means, e.g. in the case of Gran build in the year 2000 (I am not sure), that buying at Anfi now you would have a remaining duration of 35 years only what leads to the questions of purchase prices which should go down. This is a further problem for legalizing existing illegal contracts to 50 years maximum which are in perpetuity. Even more for Beach, Puerto, and Monte who are much older. This would also mean that the geat time of Anfi Sales would soon be over and we need a true resell market including weeks owned by Anfi Sales too with low prices.

04-12-15 21:35
PeterTyler

Thanks for your reply Wolfgang which in some ways adds to my confusion.
My weeks are at Beach and what you say supports my view that having effectively bought the original contract ( even though I haven’t got the actual document) then I have the original rights including in perpetuity. As you say the membership certificate says nothing which contradicts this. surely the title deeds are unchanged as I have not been given revised ones by Anfi hence my inability to make a claim ( not that I want to as I like Anfi and want to keep my weeks) .
If the original contract pre dates the 1999 date ,which in the case of ABC it does , is there a possibility that it holds good. Presumably there is a copy of the original contract held somewhere or by another owner and the same basic rights would apply to all apartments. I have not been missold anything by way of a new contract from Anfi so does that not mean I was transferred the original ownership?

06-12-15 10:44
WolfgangMaerz

The trusty makes the book keeping of the inventory (club, week, and apartment) and should also document the history of change of owner. Anfi should also have an archive of contracts. So you could ask Anfi for the last sold original contract information relating to your membership certificate. It would be easy for them. But Anfi may (will) say that you do not hold a contract with Anfi and you should turn to your private seller to hand it over.

17-01-16 17:08
lisalaughton
Booking a floating week & claim submitted

We are having a great deal of difficulty getting a response from vacation services to book our floating week. Could this be in any way connected to our making a claim ans if so, assuming Anfi do not honour our week should we not inform the court that they are in breach of our contract – illegal or not?

17-01-16 19:14
JulieJordan

It is not uncommon for Anfi floating week owners to have difficulty booking a specific week requested. Have you tried requesting alternatives? It may just be the dates you want are in fact booked up.

If you are still unable to book I suggest you contact the liaison representative for your resort and they may be able to help and/or advise you.

Unfortunately with floating week contracts, inability to book a week is considered ‘unfortunate’ but not a breach of contract because the contract does not guarantee that you will be able to book the week you want or indeed any week at all. That’s why the Spanish Supreme Court declared them illegal.

17-01-16 19:28
lisalaughton

Ok, thanks Julie. Hopefully we will get an update from JLCA soon

17-01-16 19:36
JulieJordan

Be assured JLCA will keep you informed of any developments in your specific case. I try to keep the membership informed generally about the claims but I do not have access to individual members’ claim files at all.

21-01-16 21:34
NielsGuldbrandtJensen

Hi Julie,

On facebook you are explaining the difference between JLCA and CLA.

You have a personal interest in JLCA because you work for them or is that wrong?

Regards,
Niels

21-01-16 21:47
JulieJordan

Hi Niels

Yes, I began working for JLCA at the end of 2015 as an adviser in a business development role supporting them to develop their timeshare claims business in the UK. There are 600 timeshare resorts in Spain with many UK owners. Many will have contracts which breach the Spanish timeshare law. JLCA are understandably keen to win more business in this field of law and I am very pleased that they want me to assist them in this. I do not have access to individual Anfi Uk members’ case files.

Let me make it very clear – I continue to support Anfi UK members who wish to make claims to get their money back and I do this as a volunteer member of Anfi UK’s Committee. I receive no financial reward or any other benefit in respect of any of the work that I do supporting Anfi UK members who wish to make claims. I too have a claim against Anfi for my floating week at Monte and I have paid the same fees to JLCA for my own claim as other Anfi UK owners.

Please do ask if you have any further questions as I am happy to answer them.

Regards

Julie

PS I should just add that we had an Anfi UK Committee meeting last Saturday and I was requested to post on Facebook to explain the distinction between CLA and JLCA, as there is evidence that some people are confused by the similar initials.

22-01-16 11:03
TrevorBacon1

Julie
I know how dificult it can be in circumstances wearing to hats and have been in a similar position
but my wife and I not only commend you but thank you whole heartly for the imput over the last 12 months regarding the legal situation I and other members are dealing with and it is good to know that someone has there ear to the ground if i may use that fraze
Thank you again for your work and input much appreciated
Trevor/Marion

22-01-16 11:27
JulieJordan

Thank you for your kind comments, Trevor – it has been my pleasure.

24-01-16 10:12
WolfgangMaerz

It may be interesting to learn more about CLA:

It is known that CLA (Canarian Legal Alliance) makes aggressive marketing and cold-calling forbidden in Spain. I know of 30 + families of our club who are cold-called at home in Germany. The question is from whom this company has all this telephone numbers and email addresses. Where it is true that some have advertised rental & resell in the internet with public telephone number and email address there are also many families who do not have any personal data in the public. So I assume that former or current Anfi employees sold member lists with personal data to CLA.

You know that there are indeed TWO companies, Canarian Legal Alliance S.L. ( http://www.canarianlegalalliance.com ) and Resalegc Marketing S.L. ( http://www.reclaimgc.com ) who share the same telephone number ‘0034 928 185 028’ and the same company postal site address

C. / Clavijo y Fajardo n. 2
35120- Arguineguín
Gran Canaria- España

The postal address of CLA (office) mentioned on their website is different but the same address as above is mentioned in CLA’s contracts.

It is interesting to note that both companies do not have a legal notice on their website even this is demanded by Spanish law. This is a bit curious for a company with lawyers.

This two companies seem to share the work for the same purpose (taking Anfi and other resorts to court): I am not sure but CLA seems to be the lawyer office (with associated lawyers too) and Resalegc seems to perform the marketing. Cost of marketing is covered by 25 % bonus subtracted from the pay back money Anfi has to pay.

Recently Anfi members informed me that they get phone calls at home mentioning that one of the owner, the son of Björn Lyng, fled to South Africa together with his lawyer and 23 Million Euro taken from the maintenance fee. I do not think that this is true but it shows that CLA’s aggressive marketing is on the boundary what is illegal.

24-01-16 12:06
RichardWeston

If Radnar Lyng and his lawyer have not done as CLA rumour and have not laundered oil money and have not fled and have not stolen the said money, can we expect notice in the near future that CLA are are being sued by these two people (and/or others) for libel/slander/defamation of character or any other reason they might be damaged in their innocence? It would be helpful to members for some well supported rebuttal to come from these people directly, rather than the Anfi management, who everybody treats with scepticism every time they open their mouths or print anything.

24-01-16 16:20
JohnMackie

In relation to making claims against Anfi, has any members who are currently making a claim had any hassle from the Anfi Management during their holiday week in Anfi?
It would be interesting to hear if any members have been contacted by the Management regarding any claim they are currently pursuing.

24-01-16 18:01
NielsGuldbrandtJensen

I know a Anfi member, who had a personal contact to CLA. In the meeting with a lawyer from CLA they where presented to Eugene Kaiser. Kaiser’s girlfriend is a lawyer in CLA. Eugene Kaiser where arrested by the local police a few years ago.

I would not use money on CLA – be careful with these people.

If you need more information about Eugen Kaiser

Friendly Timeshare Advice Since 1997

Search for him and you will see the connection.

25-01-16 06:53
WolfgangMaerz

Here is what charming Eugen Kaiser (former Anfi ex Sales CEO) says himself about the reproaches: http://eugenkaiser.com/ . All what is said about him would not be true. Eugen Kaiser’s wife, Alexandra Emmott (brit), is owner of CLA.

25-01-16 16:00
TrevorBacon1

http://www.timeshareadvicecentre.co….e-claims/c17gs
Found this on line if this helps any member in regards to taking legal action or not
kind regards
Trevor

25-01-16 21:48
JulieJordan

Thanks Trevor. I have not come across this organisation before. Have any members spoken to them? Are they a claims company or do they provide truly independent advice? The problem with timeshare is that there are soooooo many different companies and organisations with very similar names.

26-01-16 11:57
TrevorBacon1

Julie
I have checked as much as I can as you are aware from my notes I try to check most things before informing others and this seems an ok site
I think the if members go on to it just to preen any info that supports or helps them for the future any info is better than none at least you can compare !!
just need members to double check when dealing with large matters of law before they act
regards
Trevor

28-01-16 18:12
anfiukmembers

Just to update members…. I have now researched the “Timeshare Advice Centre” and they are linked to ITRA aka Timeshare Release aka European Claims Centre.

Basically they are a timeshare claims company and in my view to be avoided. You do not need a claims company – you need a Spanish lawyer!

Julie Jordan

28-01-16 18:22
JulieJordan

Many members will have seen this Google translation of an article that appeared in a Norwegian newspaper on GC. – it has also been posted on the Anfi del Mar Contracts Discussion Facebook page.

https://translate.google.com/transla…a-Gran-Canaria

I asked JLCA to comment as Anfi UK members might be concerned as to the matters reported in it.

Their comments were as follows:

It is difficult to see the Norwegians’ point of view, as the referred cases were submitted 10 years ago, and it is these previous cases that have paved the way for the new cases being submitted to be managed more quickly and efficiently; they have created the doctrine which is being applied.

We have been pleasantly surprised at the speed of the Courts, bearing in mind claims submitted in October are already notified to Anfi – this is a testament to the clear cut nature of the submitted claims, so it is very unlikely that it will take anything like as long to collect the money due from Anfi.

As far as Spanish Law is concerned, an execution of sentence can be applied with a positive decision, so we cannot fathom why some claims have not been paid. Obviously we cannot know what the lawyer concerned has filed with the courts.

If the Norwegian owners at Anfi have the attitude of waiting to see what happens with other claims before taking any action – this just means that Anfi UK Members whose claims are already in process would likely be settled before the Norwegians decide to act!

29-01-16 15:57
JulieJordan
Reminder to those making a claim – 2016 maintenance payments due 31 January 2016

If you are making a claim, whether or not your claim includes maintenance fees paid during your period of ownership, you should continue to pay your maintenance bill until such time as the Court declares your contract null and void. You do not want to give Anfi any excuse to challenge the validity of your claim.

if you are also claiming back your maintenance fees, be sure to send a copy of your 2016 maintenance bill and proof of payment to JLCA so they can add it to your claim. In due course you should get it back with legal interest.

If you pay online you can print and send a copy of the webpage acknowledging payment or the confirmation email you receive from Anfi as proof of payment.

If you pay by telephone or bank transfer and do not receive a receipt from Anfi, send JLCA a copy of the relevant credit card or bank statement when you have it.

19-05-16 19:15
PaulAlchin

Hi I have only just seen about claims made on timeshare ..how are people putting in to find out if they have been affected. thanks

19-05-16 21:56
JulieJordan

Hi Paul
I have sent you a private message in response to your query.

Julie

12-09-16 13:55
Shae

HI Julie

Could you send the same info to me please

Thank you

Shae
27-10-16 12:26 #131
JulieJordan

I am closing this thread now – for the latest on the Anfi claims please see the new thread:

Anfi UK members’ claims against Anfi – read this

Julie Jordan
Committee Secretary
Anfi UK Members’ Club

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[Anonymous]

Anonymous

#3071

16-06-15 14:18
JulieJordan

Recent Spanish Supreme Court decisions against Anfi del Mar

THIS IS A COPY OF THE NOTE THAT WAS CIRCULATED BY EMAIL TO MEMBERS ON 12 MAY 2015 – posted on the Forum on 15 June 2015 as part of a complete record of communications to members on this subject.

Important Notice: recent Spanish Supreme Court decisions against Anfi del Mar

Dear Anfi UK Members

A number of you may have heard about the recent Spanish Supreme Court decisions against Anfi del Mar. There is a lot of misinformation and misunderstanding about, not least from Anfi itself, so we have prepared this information note to clarify matters for you. However, please understand that this note is NOT legal advice upon which you should rely – you should seek your own legal advice if you want to bring a claim.

The Spanish Supreme Court has recently made two decisions in which it has held that in a number of specified circumstances Anfi del Mar contracts signed between 1999 and 2012 are null and void, i.e. of no legal effect. This is as a result of the Spanish law on timeshare contracts referred to as 42/1998. These circumstances are as follows:
if your contract is for an unlimited period of time, i.e. in perpetuity – this applies to fixed as well as floating weeks – Spanish law 42/1998 set a limit of 50 years on such contracts OR
if you paid a deposit or the full price within the 14 day ‘cooling off period’ – in this case you are entitled to claim reimbursement of twice the amount you paid in this period OR
if your contract is for a floating week and does not specify an apartment number or a week when you are entitled to occupy that apartment – this is because the contract is insufficiently certain.

If your contract fits any of the above requirements, you may have a valid claim against Anfi to have your contract declared null and void and to claim back:
twice any amount you paid in the cooling off period
the rest of the price you paid
interest from the date you make your claim; and
your legal fees

The Supreme Court decisions are now being upheld in the lower Courts in Las Palmas. Further, the Supreme Court has now rejected Anfi’s request for clarification of the judgement as detailed in Anfi’s own statement which suggested that the Supreme Court had made an “error” in its original decision.

The Supreme Court decisions do not specifically cover the situation as regards resale weeks or the points system, so specific advice will be required in these cases.

If you want to bring a claim you would need to instruct a lawyer qualified in Spanish law who can look at your contract documents and advise you about the procedures that must be followed to make your claim. A UK lawyer is unlikely to have knowledge of Spanish law or have indemnity insurance cover to enable them to advise you on Spanish law or bring a claim on your behalf in the Spanish Courts.

Obviously, if you bring a claim and are successful, you will lose your timeshare entitlement to book weeks at Anfi.

Anfi UK Members’ Club is negotiating with a number of Spanish lawyers experienced in Spanish timeshare law who are fully aware of the recent Supreme Court decisions. We are trying to secure a special deal on legal costs for Anfi UK Members who instruct them. To get the best deal we need to be able to give them an estimate of the number of our members who want to bring claims.

If you may be interested in bringing a claim please complete the form [on this link] and send it to secretary@anfiukmembers.co.uk [by replying to this email] – by the end of May at the latest. [IT IS NOW TOO LATE TO SUBMIT A CLAIM INFORMATION FORM, BUT YOU MAY STILL MAKE A CLAIM – SEE THE MOST RECENT POSTS ON THIS THREAD FOR THE LATEST POSITION AS REGARDS A POSSIBLE GROUP INSTRUCTION TO SPANISH LAWYERS] Do not worry if you do not have all the information requested at this stage – just tell us as much as you can about your case. You might want to make a note of any information you do not have readily to hand and, if you decide to bring a claim, start trying to track it down.

We will collate details and pass them on to the lawyers we are in negotiation with, WITHOUT disclosing your name or other contact details, so your privacy is protected in case you decide not to go any further.

What should Anfi do next?

We know there are many members of this Club and other owners at Anfi who love the resort and have no wish to lose their holidays there and will be very worried by these Supreme Court decisions.

This situation is completely fixable by Anfi and, as a Club, we would urge Anfi to sort it out as soon as possible. We would suggest that they should offer all affected owners the following:
to replace all contracts that are unlimited in time with new 50 year contracts starting in 2015
to fix all floating weeks, allocating fixed weeks by ballot within each resort, and create a system within AVC where Anfi owners can bank and exchange their fixed weeks if they do not want to travel on the dates allocated to them. Our own rentals pages are more than 95% successful in renting out weeks for members of this Club, so we know this is easily achievable
to honour the contract terms that resale weeks have the same rights as weeks that were bought directly from Anfi and thereby create a market place for resale weeks which will ensure they retain their value and become the investments that we were all lead to believe they would be.

All this should be done as soon as possible and at no cost to Anfi owners!

Regards
Julie Jordan
Committee Secretary
Anfi UK Members’ Club

16-06-15 14:24
JulieJordan

EXTRACT FROM JUNE 2015 NEWSLETTER TO MEMBERS

Spanish Supreme Court Decision – update on claims information forms received
This is an update of where we are with a possible group instruction to lawyers to bring claims against Anfi following the recent Spanish Supreme Court decisions. A BIG THANK YOU to everyone who has completed a claims information form and sent it to me.

Claims information received
I received (as at 31 May) just under 100 completed, or partially completed, claims information forms from members who expressed a clear desire to find out more about bringing a claim against Anfi. I have collated their information in a spreadsheet and sorted it firstly by ‘Contract Term’, then by floating week and then by Resort. It is hoped that members who hold weeks at the same Anfi Resort may have similar if not identical contract documentation and so can be grouped together for claims administration purposes.

This spreadsheet was then anonymised, i.e. only your Anfi UK Membership No. (NOT your Anfi contract no.s, as some of you sent me!) are included, and has been sent to three Spanish law firms for them to submit proposals on legal costs to us by mid-June.

In addition I have received another 27 forms from members who have either stated they are not sure they want to claim or are obviously ambivalent about claiming. And I continue to receive claims information forms from members. I do not have the time to include details of late arriving forms in my spreadsheet but, as the lawyers already have a good representative sample, it is not necessary to do so. All our members (whether they sent in a claims information form or not) will be informed of the proposals received and can then decide whether to pursue a claim.

It seems that everyone paid deposits of some kind on agreeing to purchase their timeshare, i.e. within the 14 day cooling off period, as this was standard practice by Anfi Sales. In addition some of you were trading in your previous timeshares and the value of those was treated as part of your deposit, making the deposit sizeable. You usually paid some cash as well.

Of the 100 that I have collated in my spreadsheet, 77 of you have weeks expressed as ‘unlimited in period of time’ or ‘in perpetuity’. Of the remaining forms received, 12 have contracts for 50 years but for floating weeks or points. The others have not provided information about the contract term – some of these are floating weeks and some are fixed. In this last group of cases it may be necessary to rely solely on the payment of deposits during the cooling off period.

Request for proposal
In considering their proposals, as well as asking for a detailed breakdown of the procedures and costs and stage payments wherever possible, I have requested that the lawyers consider the following additional issues which have arisen:

Firstly, some members have purchased all or some of their weeks at Anfi on the resale market either from timeshare ‘supermarkets’ or privately from Anfi owners. On purchase they enter into a tri-partite agreement with the original owner and Anfi where Anfi agrees to transfer all rights to the new owner (our member). Do these members have any claim either against Anfi or against the original purchaser or the timeshare supermarket?

Secondly, we have some unfortunate members who, being unable either to use their weeks due to age or illness or one partner dying or being unable to continue to pay their maintenance fees, have GIVEN their weeks back to Anfi in order to escape from the liability to pay maintenance. Anfi has NOT paid them anything for these weeks. Assuming that the contract was itself null and void, I have asked whether the ‘release letter’ Anfi required them to sign is of any legal effect. I asked “Could these members still bring claims against Anfi to get their original purchase monies back?” After all, you were still mis-sold a null and void ‘contract’ when you originally bought?

Thirdly, we have one to two members who bought before January 1999 – so their cases may fall outside the scope of the Supreme Court decisions. Nevertheless they may have bought after the coming into force of the EU timeshare Directive in 1996. I have asked whether you could have claims under the Directive or the law in force in Spain prior to 1999.

Fourthly, some members are understandably concerned that they may lose their case and have to pay Anfi’s court fees – I have asked if it is possible to insure against that risk in Spain?

Finally, we know of members who are finding it difficult to meet the costs of their annual maintenance and may not be able to raise the funds to pay legal costs on account in the normal way in such cases as these. I have asked if any firm would be able or willing to offer an alternative payment arrangement and share the risk on costs in return for an uplift in fees to be paid out of the sum recovered. I do not know this is lawful in Spain, but if it is, I have asked them to make an offer.

I will let you all know when I have received proposals from the lawyers and concluded my negotiations.

CLA et al.
In the meantime I would strongly advise that you steer clear of both CLA and their UK equivalent, Justice4, both of whom are cold-calling Anfi owners at the moment. They both operate as claims management companies who will expect you to give them 25% of any amount you recover, in addition to legal costs.

At least one of the firms of lawyers I am speaking to have many English clients, native English speakers in their offices, offices in or visit London frequently (so there would be an opportunity to meet them, if you wanted to do that) and operate UK bank accounts so any money you do have to pay them can be paid in sterling if you prefer.

Please look out for my next update.

29-06-15 08:51
ChristinaKendall

I work for NHS and we are not allowed any annual,leave at the moment, so we are unable to come to meet Spanish lawyers, we would like to claim if we can, we are in gran canaria in November though, kind regards christina

29-06-15 15:30
JulieJordan

Thanks Christina – I think we have already emailed about this, but if not please email me on secretary@anfiukmembers.co.uk if you require more information. I do not check the Forum as regularly as I check my Inbox. Regards

29-06-15 15:38
JulieJordan

Please see below an email that was sent on 27 June 2015 to members who completed claims information forms. There are still a few places available at this meeting – please email me at secretary@anfukmembers.co.uk if you would like to join us – DO NOT RESPOND TO THIS THREAD as I may not see your message.

Apologies for the extremely short notice – this email is to inform you that there is an opportunity to attend a meeting NEXT SATURDAY 4 JULY at 10.00-12.30 at the Premier Inn, Hockley Heath. The meeting is with representatives from the Spanish law firm that we will be introducing you to.

The venue is positioned on the A3400 at the intersect between the M40 and M42 within easy reach of Coventry, Birmingham, Bristol, and Oxford – https://www.premiermeetings.co.uk/ve…y-heath-m42/48.

We are seizing this opportunity because (i) they will be in the UK on this date and (ii) they have stressed to us the importance of starting legal proceedings as quickly as possible.

The purpose of the meeting will be to introduce them to you. They will talk to the group about the claims generally and about the legal background, the Spanish legal process and the potential risks involved. They will also answer any questions you may have.

However, we request that you do not ask questions about your own personal claims in the general meeting. There will be an opportunity in the afternoon 1.00- 5.30pm to meet with the legal team individually for 15 minutes to discuss the viability of your own case, the value of your claim and the costs you will incur. If you wish to do this please ask for an individual appointment below.

You may also receive an individual fee agreement at that afternoon meeting. However, there will be no pressure to sign anything – you can go away and think about it if you prefer to do so.

More information about the firm we are introducing you to, the process generally and their quote on fees and costs will be provided by email early next week.

You may of course decide to instruct the lawyers remotely, by post, email or telephone without attending this meeting or you can make an individual arrangement to meet them at any time when they are in the UK (or in Spain).

We have provisionally booked the meeting rooms at the Premier Inn, but we must confirm the booking by Monday 29 June. Places on his occasion ARE STRICTLY LIMITED to 40 and will be allocated on a ‘first come, first served’ basis. Therefore PLEASE RESPOND BY RETURN.

COPY the table below into a reply email, complete it and email it to me by 12.00 midnight tomorrow, Sunday 28 June if you are able to commit to attending this meeting.

If you cannot come this time, please indicate whether you would like to attend a general meeting on another occasion. If there is sufficient demand from members we will try to arrange a second meeting at a later date.

Meeting at Premier Inn Hockley Heath (near Junction 4, M42)

I can commit to attending the meeting on 4 July at 10.00am ☐
Please arrive promptly for a 10.00am start. Water will be provided but teas and coffees are only available from a machine so you may wish to bring a flask.

I would like an individual 15 minute appointment to meet the legal team in the afternoon ☐
Bring copies of all your contract documents and a packed lunch!

I cannot attend on 4 July but I would be interested in attending a second meeting on a later date ☐
Dates I am NOT available …………………………………….
Please indicate any dates you are definitely not available between now and 6 September

If you have to cancel please let me know IMMEDIATELY, as I am sure there will be a waiting list.

30-06-15 09:52
JulieJordan

6 links below

Q&A FINAL
Proposal 22 June final
Jose-Luis-Campillo-SRA-Certificate
JLCA-Table-of-fees-for-comparison
JLCA-Anfi-Viability-of-Civil-Claim_compact-file
Anfi-UK-Club-Fee-Agreement-draft-Group-1

The contents of this post and the attached documents are CONFIDENTIAL to members of Anfi UK Members’ Club and must not be disclosed to any non-members.

The inevitable consequences of a large number of members making claims against Anfi is that membership of our Club will drop and so will our annual income. This comes at a time when we are just about to spend a large amount of our reserves on revamping the website for the benefit of members who decide to hold on to their Anfi contracts or who cannot make a claim.

Consequently, we do need those members who make claims to remain members of the Club and pay their annual membership fees for the duration of the process of bringing a claim. If you decide to make a claim, we request that you ensure that you remain a fully paid up member of the Club until your claim is settled and paid.

Getting a quote:
I own one floating week at Monte Anfi which I purchased in 2005 for approx. £12,500.00. When I first learned about the Spanish Supreme Court decisions in April this year I contacted Canarian Legal Alliance (who represented the Norwegian lady whose case went all the way to the Supreme Court) for a quote on fees. Their quote staggered me – they wanted in the region of £8,000 in legal fees up front AND, without sharing any of the risk on fees, they wanted 25% of the amount I recovered from Anfi.

I found out subsequently that, like their UK equivalent Justice4, Canarian Legal Alliance are both a law firm and an associated claims management company – the law firm gets the legal fees (which it is intended are recovered from Anfi in due course) and the claims management company takes the 25% of the amount recovered in return for supporting you through the claim process.

You really do not need the support of a claims management company – any decent law firm will do that within the cost of their fees . Consequently you are much better advised to instruct a law firm directly.

At our next Anfi UK Members Club Committee meeting at the end of April I offered to try and collate some information about the number of our members who might also want to claim and to use our ‘bulk buying’ power to get a better deal. Some of you kindly completed Claims Information Forms and from this data I was able to seek proposals from a number of Spanish law firms.

Anfi UK Members Club is not recommending to members that they make a claim – we are simply trying to give you the information you need so you can decide whether making a claim is in your own best interests.

An exclusive quote on fees and costs for our members only:
I hope you will agree that JLCA & As.-Lawyers, the firm we are referring you to, are offering you an excellent deal on fees and costs and will provide a top class service to our members. Furthermore their fees are competitive and fixed AND they are not asking for any part of the amount recovered from Anfi. This arrangement is exclusive to members of Anfi UK Members’ Club.

I have attached the following documents:
Confidential Q&A – a summary of the proposal made by JLCA and a step by step guide to what you should do next
Copy of JLCA’s full proposal on costs and fees (this includes a reference to Bar Association fee scales – also attached – THIS IS PROVIDED FOR COMPARISON PURPOSES ONLY – see the Q&A document or the full proposal for JLCA quoted fees and costs to Anfi UK Members) Also attached is a copy of the senior partner’s current registration certificate with the UK Solicitors Regulation Authority – Jose-Luis Campillo has been registered in the UK continuously since 2009.
Legal opinion in Spanish and English
Example fee agreement
If you think you might want to make a claim, please read the attached documents carefully. You can contact JLCA directly with your Anfi UK Members’ Club membership no. and ask them questions directly. Please note they have agreed to carry out a FOC preliminary review of your contract documents and advise on claim viability and quote fees and costs.

I will be taking more of a back seat now – so all questions should be directed to JLCA. They can be contacted by various means including telephone, email, Skype and the good ol’ fashioned post.

Kind regards and best of luck with any claim that you may decide to make.

PS Do let us know in due course if you are successful as, if you no longer own at Anfi, we will have to chuck you out of the Club!

05-07-15 21:04
JulieJordan

A great meeting yesterday. Thank you to my Committee colleague Steve Bradshaw for his support. More detail to come, but if any members who attended yesterday would be kind enough to relate their experiences on this Forum for the benefit of others who may be considering making a claim, that would be very welcome.

07-07-15 18:11
JulieJordan

Q&As from meeting held on Saturday 4 July 2015

1 link below

Meeting-with-JLCA-As

Please find attached a note of the Questions raised and Answers given at the meeting held last Saturday 4 July with JLCA & As.-Lawyers.

Please read this carefully if you are considering making a claim.

07-07-15 18:13
JulieJordan

Amendment to fee quote re claiming maintenance fees

1 link below

Fees-amendment-Letter-7-7-15

Please see attached amendment to JLCA & As.-Lawyers’ fee quote as regards claiming maintenance fees.

07-07-15 18:21
JulieJordan
Second meeting with JLCA & As.-Lawyers – 25 July 2015 – Book your place now!

Dear Anfi UK members

After the success of last Saturday’s meeting when 15 members and their partners met with the legal team from JLCA, we are considering arranging a second meeting if there is sufficient interest on Saturday 25 July. The venue will be as central as we can make it but may not be the same as last time depending on availability and the numbers attending.

As you now have the benefit of reading the Q&A report from the 4 July meeting (posted on the Forum thread above), we thought we would change the format slightly. This will avoid people having to wait the whole day for an individual meeting late in the afternoon: the format will be:
individual meetings with the legal team in the morning starting at 9.30 until 12.30
a lunch break
a general Q & A meeting at 1.30-2.30
individual meetings for the rest of the afternoon
Therefore you would need to be there EITHER from 9.30 or the time of your appointment until 2.30 OR from 1.30 until your appointment finishes.

We need to book the venue and JLCA need to book their flights and accommodation so, if you are able to commit to attending a meeting in central England on Saturday 25 July PLEASE RESPOND BY RETURN to reserve your places confirming the following information:
whether you can commit to coming?
how many people will attend and names of partners/spouses (maximum 2 people in total please) – though contact me nearer the date if you need to bring the whole family and I will let you know if we have capacity
whether you prefer a morning or afternoon appointment
Appointments will be allocated strictly on a first come first served basis, where possible according to your preference, starting with the meeting times closest to the group Q & A meeting in the middle of the day. But some people may have to get up early or possibly travel up the night before.

To prepare for your meeting with the lawyers and to avoid unnecessary delays and waiting times, please ensure you bring either copies or the originals of the following documents – your meeting will be shorter and more useful if these are carefully organised and labelled (NOT NOT WRITE ON ORIGINALS PLEASE):
your membership certificate(s) for the weeks you own now
your membership agreement and terms and conditions – these are the documents that bear your original signatures
any documents evidencing change of ownership, e.g. following a death, divorce or otherwise between family members
all your maintenance fee invoices since you purchased at Anfi
if possible, bank statements or credit card statements or other evidence of all payments made to Anfi, including any deposit, the balance paid, finance payments and maintenance payments (NB AVC membership fees cannot be claimed but guest certificate fees may be able to be claimed)
if your ownership history is complicated, please prepare a one page chronological summary of what you have bought and traded in and the dates and what you paid, paying special attention to the trade in values and evidence for these.
Thanks and I look forward to hearing from you by close of play on Thursday 9 July if possible? We will then decide if a second meeting is viable.

We may not be arranging another meeting in the UK after this one, so please do make every effort to come if you can. If that is not possible, you can always contact the lawyers directly – the contact information is in one of the previous documents attached to the Forum thread.

07-07-15 23:01
anthony allsop

I have only recently become aware of the Uk Members Club, otherwise I would have attended the July4th meeting. I would like to attend any follow up meetings.
I would also like to register my interest in making a claim.
Tony Allsop

09-07-15 15:41
JulieJordan

Welcome to the Club, Tony. I have emailed you separately as regards the meeting on 25 July.

09-07-15 17:28
JulieJordan
All individual appointments and places at the meeting on 25th July now reserved!

I have just at (5.00pm today) allocated the last appointment and am starting a waiting list in case of cancellations.

If you are interested in joining the waiting list, please email me at secretary@anfukmembers.co.uk – DO NOT RESPOND TO THIS THREAD as I may not see your message. I will keep you informed of where you are on the list, so you know whether to keep the date free.

The lawyers visit London regularly, so you can always make direct arrangements to meet them on one of their visits over the summer.

If you are considering making a claim, do at least contact them to discuss whether you have a viable claim and its value. They can then explain the process to you and you can get your claim started.

18-07-15 14:13
anfiukmembers
Would you be interested in an appointment with JLCA in September?

There has been such a high level of interest in the meeting to be held next Saturday that I have had to operate a waiting list. Therefore, JLCA have offered to come back to the UK on 11/12 September to hold another event.

It is by no means essential to meet the legal team in person before making enquiries about a claim, but we do understand that many people feel reassured by a face to face meeting.

If you have not already met them and would like to do so before deciding whether or not to bring a claim, PLEASE EMAIL ME at secretary@anfukmembers.co.uk – DO NOT RESPOND TO THIS THREAD as I may not see your message. If we have sufficient interest I will let you have further details in due course.

Don’t forget you can send all your details and documents to them for aa free of charge assessment of the viability of your claim, the value of it and a fixed fee quote.

Kind regards

19-07-15 13:25
RichardWeston

Whilst there are many people wanting out and presumably these people have approached Anfi to sell, renegotiate or hand back their weeks and been refused by Anfi, there are many happy members. I being one of them. Of 35k members many if not most members are happy. I have recently heard of a member not only renogiating their “in perpetuity” contract to 50 years, they got an extra “free” week into the bargain. It is important that I, Julie and your committee members have as much information as possible when trying to give members informed advice. I would ask everyone who has tried to renogiating a hand back or contract to post here the results of these negotiations with Anfi. In this way we all know what is possible and what is not. Julie has done an enormous amount of hard work to facilitate the claims process and she should be commended for it. So please report back to us all the successes and failures you find through all processes against Anfi.
Oh and by the way, I would welcome everyone’s vote in November at Monte OGM😎👍
Richard Weston Monte Committee

19-07-15 23:02
JulieJordan

Thanks for your comment, Richard. However, I would appreciate it if responses could be made on the separate thread I have created for this discussion entitled “Has Anfi offered you a solution to your potentially ‘null and void’ contract?”.

This thread is intended to be a complete record of the information we have provided to members about the claims process. Thanks

BTW my posts are not aimed at anyone who is happy with their Anfi timeshare. As a Club we are certainly NOT encouraging all our members to make claims.

But as a Club we also know of members who have not had such a great experience of Anfi or whose circumstances have changed and they can no longer use their timeshare. We previously set up the Rentals and Resales sections of this website to provide a much needed service and we also provide an escrow service for members who have been successful at reselling their weeks. But what we have been able to provide is not a complete solution to the problem

For the minority of owners at Anfi who are dissatisfied, this may be your best opportunity to recoup what you have spent on timeshare that you cannot use and do not want to keep or pass on to your children.

22-07-15 16:53
anfiukmembers

Looking forward to meeting all the members who are coming to the “Meet the Legal Team’ event on Saturday 25th July. We start at 9.30 with 15 minute appointments all morning, break for lunch at 12.30 and the Group meeting is at 1.30. Then we start more 15 minute appointments at 2.30 and carry on until we finish – hopefully at 5.30! We will try to keep to schedule but it helps tremendously if everyone has their papers in order and a note of any questions they want to ask. Safe journey everyone and see you Saturday!

26-07-15 14:24
anfiukmembers
Meeting 25th July – Meet the legal team

Thank you to everyone who made the journey to Hockley Heath yesterday. I hope you found it useful and worth your while. It was lovely to meet you all face to face and each time we do this it confirms to me what a lovely bunch of people you all are!

Thank you too to Em Davies and David Ledger, our esteemed Treasurer and Chairman respectively, who helped to keep things moving and entertained you all while you waited for your appointments.

Please keep an eye out on this Forum thread for the latest news on the claims.

If you did not make it yesterday and would like to meet the legal team on 11/12 September PLEASE EMAIL ME at secretary@anfukmembers.co.uk – DO NOT RESPOND TO THIS THREAD as I may not see your message. If we have sufficient interest I will let you have further details in due course.

Don’t forget you can send all your details and documents to JLCA for a free of charge assessment of the viability of your claim, the value of it and a fixed fee quote.

31-07-15 22:40
JulieJordan

I have not received much of a response to this message. Is there a demand for another meeting in September? If you would like an opportunity to meet the legal team and have not yet done so, please contact me at secretary@anfiukmembers.co.uk and let me know. Thanks

03-08-15 17:43
JulieJordan
Update from JLCA – they are now speaking to 70 Anfi UK members about bringing claims

I received this message from Emma Belgum at JLCA today:

“It has been extremely busy here following our second round of meetings which, from the response we have received, seemed again very successful.

Just to keep you generally appraised, we are in contact with around 70 members, of which a good percentage are already arranging their Power of Attorney. I am answering additional questions posed by clients on reviewing the fee agreements, but we are making good progress. In fact no one to this point has said that they did not wish to pursue with JLCA.

…

Our aim, as per previous conversations, is for José-Luis to present a large number of civil actions in October. He intends to deliver them personally at the Courts – the exact number will depend on how quickly Anfi UK members feel able to make a decision to go ahead and arrange their PoA – we would anticipate a minimum of 50 in the first batch.”

06-08-15 16:42
TerryStern

While I appreciate that some members who have not had a great experience with Anfi might see this as an opportunity to end their relationship with Anfi, has any thought been given to those of us who are happy with the Anfi arrangements? How might the outcome in court affect those who do not want to be part of this class action? I agree that it may have no affect on those who are not part of the case but it could mean that we are affected and again it could be a plus or a minus.

Am I right in thinking that a ‘victory’ for the claimants will involve all costs covered by Anfi and full refund of initial sale price plus all maintenance fees?

Is everyone clear what is a win situation for the claimants?

Best regards

Terry

07-08-15 09:49
Dave Martin

Hi Julie

Having been away I have missed most of this post and information but reading your Blog I think I may fit into one of the categories> I purchased my 2 Bed at ANfi Beach from the original owner and this was dealt with by WW Timeshare and indeed it was for inperpetuity. Am I able to make a claim?
Could you please advise me
Regards
Dave Martin ( dave.martin27@btinternet.com)

07-08-15 11:05
GarryMitchell

Hello Terry
Your post echoes exactly my views and concerns regarding those members not wishing to make claims but who, (almost certainly through the possibility of Anfi being financially hamstrung by thousand of worldwide claims) may be affected in terms of the clubs increasing maintenance fees/lowering of spending and standards etc.

07-08-15 14:54
KuldipBhati

We are also very happy at the moment but have a good case if we wished to pursue a court case against Anfi (floating weeks in perpetuity) Anfi only have themselves to blame. They broke the law and have done themselves no favours. There are an awful lot of owners who have lost their loved ones, or lost their jobs and are in financial difficulty who cannot afford the maintenance fee.
Anfi refuse to buy back at a reasonable price or offer any help and after 2 years non payment they repossess your apartment. If any of the above happened to me I would certainly consider this route and it is good to know you now have this choice. Why should someone not make a claim because it might effect the other owners. Good luck to the claimants, and well done to Anfi UK for giving help and information.

Regards
Dawn

07-08-15 15:03
TerryStern

Thanks for the response Garry I thought I was the only one who was querying the whole case. There seem to be several ‘may haves’ in the ‘Spanish Supreme Court decisions against Anfi del Mar’.

If Anfi have been found guilty and have had clarification (this is not stated above) what have they been forced to do by the courts? It might be that we don’t have to employ legal companies to achieve the correct outcome for the members. If its like similar cases this will undoubtabley run and run. However lets hope not.
Your last comment sums it up. Could this have such a financial affect on Anfi that it then affects their ability to function to the standards that we have come to expect on site?

Still far to many unknowns for me.

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07-08-15 15:26
KuldipBhati

Hi Terry

Anfi have been found guilty I have had an e-mail from an English claimant. He purchased in 2012 got his total amount back plus legal fees. He had 3 good years at Anfi he didn’t get back his maintenance.
He used a solicitor from Las Palmas who spoke perfect English.

Regards
Dawn

07-08-15 15:29
WolfgangMaerz

The sales problems have nothing to do with maintenance fees and keeping the standards as long Anfi exists. Only the management fee (15 percent) may be increased.

I am not sure, just for discussion:

If Anfi goes bankrupt a new operator will overtake the resort. This operator has no contracts with the members and can either offer new legal contracts for a fee (and gets the maintenance fee) or can refuse old contracts and sell new contracts. The latter would mean that the member cannot use his using right anymore. To go to court in this situation may be useless because the contracts with the former operator will be declared null and void.

07-08-15 19:29
David Ledger

Quote:
Originally Posted by TerryStern View Post
While I appreciate that some members who have not had a great experience with Anfi might see this as an opportunity to end their relationship with Anfi, has any thought been given to those of us who are happy with the Anfi arrangements? How might the outcome in court affect those who do not want to be part of this class action?
(It’s not a class action. The court ruled that out.)
Quote:
Originally Posted by TerryStern View Post
I agree that it may have no affect on those who are not part of the case but it could mean that we are affected and again it could be a plus or a minus.
From the response by UK Club members I would guess that the majority are happy to carry on with Anfi. Talking to a few UK owners while I was last there during a ‘Committee Week’, and from the fact that happy owners are a bit less likely to seek out a mutual information sharing group like ours, I would deduce that the vast majority are happy. What we as a club now need to do is work out what we want in our new contracts. Anfi are still saying that they are being legally correct, but are they working out a new replacement contract to thrust in front of us all?

Quote:
Originally Posted by TerryStern View Post
Am I right in thinking that a ‘victory’ for the claimants will involve all costs covered by Anfi and full refund of initial sale price plus all maintenance fees?
… or some very significant part of this. As each case is individual we can’t be certain.

Quote:
Originally Posted by TerryStern View Post
Is everyone clear what is a win situation for the claimants?
No. 🙂

Quote:
Originally Posted by TerryStern View Post
If Anfi have been found guilty and have had clarification (this is not stated above) what have they been forced to do by the courts? It might be that we don’t have to employ legal companies to achieve the correct outcome for the members. If its like similar cases this will undoubtabley run and run. However lets hope not.
The Spanish legal system is different to ours. Anfi have not been found guilty, but several contracts have been declared null and void. So Anfi have not done something illegal that is some sort of crime, but it has been established that Anfi Owner/Member contracts will be declared null and void if a court is asked to make a judgement. So all our contracts are still legal until such time that a court declares each one, individually, illegal. We hope that when sufficient such judgements have been made, Anfi will realise it’s costing them money and will continue to do so; then they can save money by offering us legal new contracts. We just need to be sure that the contracts we end up with suit us as well as them. We may well have them over a barrel by that time. Given the choice of allowing us more or paying us back they may be persuaded to give us more control – easy, transparent booking for example.

Anfi Sales don’t control maintenance fees, so we can’t get those reduced, but as an Emerald ‘rep’ I can see that those fees are in line with what it costs to maintain the high standards we have.

Quote:
Originally Posted by TerryStern View Post
Your last comment sums it up. Could this have such a financial affect on Anfi that it then affects their ability to function to the standards that we have come to expect on site?
Anfi Sales currently is currently safe, in that they have a lot in the bank. The resorts are each run by their own company, and it’s Anfi Sales, not the resorts, that is being sued. They are supported by our maintenance fees and not dependent on Anfi Sales for day to day running. In fact if Anfi Sales went away the resort companies would not have to pay them 15% of turnover as a fee.

But, Anfi Sales with Continental Trustees do own the land and buildings.

David

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07-08-15 19:34
David Ledger

Quote:
Originally Posted by WolfgangMaerz View Post
If Anfi goes bankrupt a new operator will overtake the resort. This operator has no contracts with the members and can either offer new legal contracts for a fee (and gets the maintenance fee) or can refuse old contracts and sell new contracts. The latter would mean that the member cannot use his using right anymore. To go to court in this situation may be useless because the contracts with the former operator will be declared null and void.
Continental Trustees sits between Anfi Sales and us – the Owners/Members. It’s possible that if Anfi Sales became bankrupt then Continental Trustees would be there to protect us in this regard. It depends on Spanish Law I suppose.

David

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08-08-15 09:37
RichardFixter

Thanks for your thoughts David, there must be many members like us who are absolutely happy with Anfi but are feeling pressured to jump on the claim bandwagon because of the fear of losing everything. As other people have said, if Anfi had been more reasonable and set up a sensible buy back scheme for people who wished to sell, none of this would have happened.

However, I am surprised at the compensation awarded given that most claimants will have enjoyed their accommodation for years but then are refunded in full – wouldn’t it have been more sensible to reduce the award depending on the number of years ownership??

Anyway, I would welcome any further thoughts on the way forward for Anfi owners who seek to continue their ownership and what they should do during this time of uncertainty.

Many Thanks

Richard

08-08-15 13:09
JulieJordan

Hi Dave
I will email you separately about your position.

08-08-15 13:33
JulieJordan

Hi Terry
If you want more information about this please read all the documents attached to this thread as I think they will answer many of your queries. I do not want to repeat it all in a response to your post, but can I just clarify a couple of points:

– You said: “If Anfi have been found guilty and have had clarification (this is not stated above) what have they been forced to do by the courts? It might be that we don’t have to employ legal companies to achieve the correct outcome for the members.”

– This is not a criminal matter so Anfi have not been found ‘guilty’ of anything – these are civil claims.

– Also the clarification Anfi sought was about the amount that had to be repaid to claimants and that has been answered by the Supreme Court who confirmed their original view that the compensation should be paid in full without any deduction to reflect the occupation of apartments during the period of ownership. The Timeshare law that Anfi breached is a consumer protection measure which carries with it strict liability for breach, i.e. any benefit that the claimant may have received is irrelevant.

– Also the only thing the Court can do is declare an individual contract null & void. It cannot force the parties to change the terms of their contracts or direct Anfi to change the contracts. Neither can Anfi force owners to agree to different contract terms – the contracts can only be changed by agreement between the parties. All contracts that breach the law are ‘potentially’ null and void, NOT automatically null & void. This means that anyone who is happy with what they have can leave well alone and carry on as before.

– This does mean that if you wait for Anfi to try and put this right you will be waiting a long time. Unfortunately there are only three options in my view – if you are happy with your Anfi contract then carry on paying your maintenance and keep having your holidays there – if you are not happy and you have a contract that is potentially null and void, you can bring a legal claim – if you cannot or are not willing to pay legal fees and other costs to bring a claim and cannot pay your maintenance either, your only other option is to GIVE your contract back to Anfi for free and walk away.

I suppose I should add that you could try and sell your contract – fixed weeks may sell quite well because there is no need to join AVC, but floating weeks have been difficult to sell for a long time because Anfi make it so difficult to book your week and will not let you join AVC.

It seems that you need the support of a lawyer or, heaven forbid, a claims management company like CLA, to bring a claim in Spain. It does not seem to be possible or at least it is not at all straightforward to bring a claim in Spain without legal representation, especially if you do not speak the language.

08-08-15 13:56
JulieJordan

1 link below
Carta-Clientes-de-Anfi-UK-8-8-15

Did you buy before 1999? See attached revised offer from JLCA

Please find attached a letter about legal fees for members who purchased prior to 1999 and might want to bring a claim.

08-08-15 13:59
JulieJordan
JLCA have provided an online calculator to help you calculate the value of your claim

Also see http://anficlubuk.jlcalawyers.com if you would like to calculate the value of your claim.

11-08-15 12:32
TrevorBacon1

Terry
Just read your email like others we are going ahead with court action mainly because having been a owner at Gran Anfi on plan before it was built was very pleased until the last two years holiday where standards have dropped to exstreme concessions have disapeared ie mini golf, Indian and chines restaurants, Health and safety checks at pools ie water testing attitude of pool staff and the fact that it is all being surrounded not for our safety or security with gates and fences and have seen this situation in Majorca where individual units become a tax dodge and presented as hotels
and like others Anfi ignore request on there supposed buy back scheme because they do not want to do it. It is still down to individual choice but thought if given all the info why and why not you can make your own decisons please also note it is not only uk members taking court action.

12-08-15 11:42
JulieJordan
IMPORTANT! Anfi Sales offering exchanges to fixed weeks to avoid civil claims.

JLCA have passed to me some information given to them by an Anfi UK member who has recently been at Anfi.

In short it seems Anfi Sales are at full strength and are now pushing people to change their contracts to fixed weeks – in some cases they are offering this for free. Anfi Sales are probably trying to manage their risk and reduce the number of contracts that could give rise to a valid claim.

If you want to keep your Anfi timeshare and change to a fixed week, then this is entirely your decision. However be aware that your existing contract may only be ‘potentially’ null and void if it meets the necessary criteria – until the Court declares it so, it stands. You do not have to sign a new contract to carry on using Anfi as you do now.

If you are considering making a claim to end your Anfi timeshare contract PLEASE DO NOT SIGN ANY NEW CONTRACT BEFORE TAKING LEGAL ADVICE. Anfi cannot change your existing contract without your written agreement and if you change to a fixed week contract now you may no longer have any viable claim.

Please contact JLCA or another reputable lawyer (not a claims management company like CLA or Justice4) for advice on the legality of any new contract offered to you BEFORE you sign. JLCA and most other reputable lawyers will provide preliminary advice free of charge, so do not hesitate to ask for this.

12-08-15 17:30
David Ledger

Quote:
Originally Posted by JulieJordan View Post
– in some cases they are offering this for free.

Free?? – THEY should be paying US.

David

.

12-08-15 20:00
WolfgangMaerz

Quote:
Originally Posted by JulieJordan View Post
In short it seems Anfi Sales are at full strength and are now pushing people to change their contracts to fixed weeks – in some cases they are offering this for free.
I hope that this is a “real” new fixed week contract and not an old floating week contract with now “new” object reference.

13-08-15 14:51
TrevorBacon1

Could somebody help please explain object reference sorry for being thick
Trevor

13-08-15 20:30
David Ledger (A)

Having seen the emails that told the committee about this, which you won’t have seen, I can tell you that in this case it means the ownership ‘certificate’ with the red seal. The Spanish Act requires a document (Object?) that ‘refers’ to a specific apartment/week (also could be the ‘Object’). I’d have to dig to check which one is the ‘Object’. So not thick at all.

David

14-08-15 13:04
WolfgangMaerz

@TrevorBacon:This is my wording. Object reference means a reference in the contract / certificate to an inventory item as club, apartment, and week. This is done in a tabular representation in the ownership certificate.

14-08-15 23:36
JulieJordan

Yes, Wolfgang, that’s right unless you have an ‘old’ floating week contract, in which case your certificate just says ‘Floating’ and therefore your contract lacks object reference.

Trevor, it might help to think of it in the terminology used in English contract law, ie that the contract lacks certainty because it does not specify which apartment you can occupy or when. In a floating contract, your occupation is subject to availability and so you have no certain right to occupy at all. The subject matter of a contract needs to be certain or the contract fails and, in Spain, can be declared null and void by the Courts. Hope that helps and does not create more confusion.

15-08-15 12:54
JulieJordan
Executing the Power of Attorney (POA) to appoint JLCA as your attorney

I have had a number of queries form members about the wording of the POAs that they are required to sign before a Notary Public. Members who are at this stage of making a claim might find it helpful to read the following and possibly to print it out to show their solicitors or notaries when they go to sign.

In Spain there is a formal requirement for all clients to grant their lawyers formal powers to represent them in legal proceedings . We do not have any equivalent in the UK. In the UK your solicitor can simply act on your verbal or written instructions without being appointed as your attorney.

In Spain, in order to bring legal proceedings, you have to engage not only a lawyer to represent you but also a Court Clerk, whose role is to manage your case through the Court processes.

The POA has been drafted to enable the named Court Clerks and JLCA lawyers to act for you in the Canary Islands at first instance or on appeal to the High Court in Las Palmas and also in Madrid, just in case Anfi appeal the claims to the Supreme Court. This may seem a wide power but it means that if there is an appeal it will not be necessary to execute another POA at that time. Don’t forget you cannot claim back the costs of the POA so the wording is wide enough to ensure that you only incur the cost of executing one POA.

The POA grants the Court Clerks and JLCA the necessary powers to represent you in civil proceedings in Spain in relation to assets, rights, acts and obligations that you have in Spain ONLY. If you have other assets in Spain such as a property or a bank account, you should tell JLCA and they will advise whether the wording of the POA requires amendment. The POA does not grant any power to act in respect of any assets or rights you may have in any other country including the UK.

The general power (A) is a power of representation only – it does not mean that JLCA can act without taking your instructions or otherwise than in accordance with any instructions you give them. JLCA would also not do anything you have empowered them to do, excepting of course routine procedural steps, without letting you know first and seeking your approval. Granting JLCA a power of attorney does not entitle them to make any decisions about the claim on your behalf.

The POA is drafted to cover acting on your behalf in civil litigation before the whole of the Spanish Court system so as to ensure that it covers all actions that JLCA may need to take on your behalf.

The POA does not actually mention Anfi but this is because it would not be appropriate to limit the powers to claims against named Anfi companies, in case Anfi moves its assets to other companies within its group or elsewhere. If the POA was too narrow this would again mean you having to execute one or more additional POAs at considerable additional cost to you

The special powers set out within the POA are as follows:
(B) JLCA are empowered to wind up the case in the event of a settlement being agreed – they would still need to seek your instructions about whether you agreed to the settlement offered
(C) represent you before any Spanish authority – you need them to do that if you do not speak Spanish or know about Spanish Court procedures
(D) act on your behalf in any insolvency proceedings in which you are concerned – this might be necessary in the event of Anfi becoming insolvent and your having a claim against Anfi’s liquidator
(E) receive payments on your behalf – this would enable them to give a valid receipt for any settlement payment made to you by Anfi – they would still have to deal with that payment in accordance with your instructions
(F) request and receive documents – this enables them to deal with the paperwork of the claim
(G) they can delegate their powers to third parties – this might for example enable JLCA to instruct an agent in Gran Canaria to lodge papers at Court in relation to your case and save them having to go to Gran Canaria themselves just to hand in some papers at Court
(H) appear on your behalf in Court – this will hopefully save you having to go to Gran Canaria for the hearing
(I) receive amounts resulting from Court decisions – this means JLCA can collect any money paid into Court by Anfi on your behalf to enable them to transfer it to you.

At the end of the case, if you have no other assets or rights in Spain, it should not be necessary to formally revoke the POA. JLCA have confirmed there is no formal step that will need to be taken at this point to ensure that their powers of representation are brought to an end. A simple email to JLCA confirming that the POA is revoked will be sufficient for these purposes.

If you want to do more than this, you could ask your UK solicitor to draw up another notarised deed to revoke the POA, but this will incur additional costs.

17-08-15 12:36
TrevorBacon1

Julie
Thank you yes this does answer the question I just have floating on my contract and is definately better for a case against Anfi
Kind regards
Trevor

19-08-15 17:28
RogerByatt
1 Attachment(s)
Letter for members to send to Anfi if you are not taking legal action

There is a letter that has been drafted for people who are wanting to stay with Anfi, like you and I, to send to the management requesting reform of the rather inequitable system and services. I hope you will consider using it. The more Anfi receive, the more likely they are to improve.

The letter has been sent to the other Euorpean Clubs for comment and we anticipate asking members to send them in September.

Roger Byatt

19-08-15 18:19
KuldipBhati

Hi Roger
I have read the letter with interest and I for one will not be sending it. I have floating weeks in perpetuity and am a member of the AVC club.
Why would I change to fixed weeks (by ballot) and a 50 year contract???
Would it be rude of me to ask Roger if you have floating weeks in perpetuity or resale weeks?
Regards
Dawn

20-08-15 09:12
David Ledger

Quote:
Originally Posted by KuldipBhati View Post
I have floating weeks in perpetuity and am a member of the AVC club.
Why would I change to fixed weeks (by ballot)
By all pushing in the same direction and refusing to sign unless our reasonable requirements are met we should be able to make our contracts legal. The fixed weeks you would get would be allocated by ballot, but must be freely exchangeable through AVC (or equivalent) for all.

Quote:
Originally Posted by KuldipBhati View Post
and a 50 year contract???
You will lose your apartment after 50 years anyway. Anfi will take it from you then, and if you complain to the courts, they’re not going to support an illegal aspect of your contract.

Quote:
Originally Posted by KuldipBhati View Post
Would it be rude of me to ask Roger if you have floating weeks in perpetuity or resale weeks?
Not Roger, but we have Emerald points bought from Anfi. I personally don’t support the division between Tauro and del Mar. When we ‘upgraded’, ‘del Mar’ was used as part of an organisation name, not a geographic location. There were five ‘del Mar’ resorts – one remote because they had run out of headland. The booking ‘problem’ is a red herring because (unless you bought resale) you get 12 months advance booking in your home resort, but only 10 if you float to another resort. You just need to plan ahead. Depending on Narval and the new Tauro beach development, Tauro may become the ‘better’ part.

David

21-08-15 12:52
miniminton26

From What i’ve heard any owner that is taking Anfi to court will have to pay the court fees upfront, if they win against anfi they will have these costs re-imbursed by Anfi on top of your agreed money back for your week. To be fair, i think alot of people are jumping on this whole “ooh i can get money from Anfi” bandwagon. If you have enjoyed your time thoroughly there, then carry on enjoying yourself and to be honest we all know the perpuity aspect is utter rubbish as after 18 months they re-posses the week anyway. Think about this logically, If you enjoy going there and then take them to court, They lose, They pay you your money back. Then all of a sudden you’re wanting to either rent or purchase a week under the new clause? I highly doubt they will let the transfer or rental go through.

Anfi are not the only ones in this boat, there are 1000’s of european resorts that are having to change from perpituity, It could essentially collapse the industry. TATOC recently asked the Resorts that abide by their guidelines and rules to implement a EXIT strategy. I can imagine this will be similar with ANFI soon as that would diminish the whole “stuck in a contract” plus anyone that does know about timeshare will know they will not pursue you for fees unless they have an office in the country you reside in.

We love Anfi, Lets not try and destroy it because of greed.

21-08-15 13:02
KuldipBhati

Hi David
There is nothing in the letter which floating week owners will benefit from.
I book 12 months in advance anyway
I always book May/June but have no trouble booking other months if need be.
I have no trouble banking my weeks as long as I remember to do it by the end of September.
I have been going to Anfi for over 15 happy years and never had a problem with the AVC club or Customer Service.
It seems to me that this letter is all about resale owners who wont be able to send it anyway.
Why not draft a letter for the many resale owners to send as this is all about them.
regards
Dawn

21-08-15 19:13
alistairreid

julie, we are really interested in all this and we fall into the categories you have talked about. We paid a deposit, we were told that the contract would be able to be passed on, to our children, we have a floating week which is a super red what ever that is we have only been the twice since 2005 yet we still pay our finance to pay for the apartment.

Regards Alistair and dawn Reid

21-08-15 22:24
JulieJordan

Alistair – if you bought after 1999 and have a floating week and/or it is in perpetuity then you are very likely to have a claim. You need to contact JLCA and they will review your contracts and other documents and confirm whether or not you have a claim, advise on the value of your claim and provide a fixed fee quote to represent you in Court. There is no charge for this inital review and advice. If you decide to go ahead there will be legal fees to pay in three instalments. Good luck!

21-08-15 23:07
JulieJordan

Quote:
Originally Posted by miniminton26 View Post
… i think alot of people are jumping on this whole “ooh i can get money from Anfi” bandwagon. … we all know the perpuity aspect is utter rubbish … you’re wanting to either rent or purchase a week under the new clause? I highly doubt they will let the transfer or rental go through.
…
We love Anfi, Lets not try and destroy it because of greed.
Thomas, I completely disagree with your comments above. I have spoken to or been in correspondence with almost all members who are considering making claims. They are not jumping on the bandwagon or claiming out of greed. They are claiming because this is their only option – there is no buy back policy and in the case of floating weeks, well they are pretty well worthless since the Supreme Court decision held them to be unlawful. In many cases these members have been trying to get out of their Anfi contracts for a long time. Perhaps their circumstances have changed and they are not able to enjoy their time at Anfi – perhaps they are too old or too ill to travel. Perhaps their financial circumstances have changed and they struggle to make their maintenance payments each year. In some cases they do not appreciate the changes that are happening at Anfi – they were led to believe when they bought that Anfi would control the seafront area for ever and this is clearly not the case – they miss the tennis courts and the mini-golf. Perhaps they are fed up with the lack of transparency in the booking system – why in this day and age of internet shopping can’t we book our floating weeks online? Perhaps they have been unable to book floating weeks at times convenient to them despite trying to book at the beginning of their booking period, or they have been unable to obtain the promised ‘upgrades’ to 2 bed apartments or buy bonus weeks – both apparently figments of Anfi Sales’ fecund imagination? I also do not think it is true that former owners who have brought claims will be barred from re-purchasing or renting at Anfi in the future. Barring them would just piss off the Anfi owners who were trying to sell them or rent them their surplus weeks and it is clear that Anfi Sales will take anyone’s money any time!

Unless and until you apply to the Court to have your contract declared null and void it stands – so perpetuity is not ‘utter rubbish’ – your children may well inherit the obligation you took on to pay maintenance for ever and ever. It would not be so under English law, in my view, but I am lead to believe it is so in Spain.

On the basis of the information that is publicly available Anfi is very strong financially holding assets in property alone worth EUR 135m and income from 33,000 family owners paying maintenance every year on at least one week each. Anfi is very unlikely to be destroyed by these claims. If they were concerned about their financial future how would they invest millions of Euros in developing the Tauro valley as they are planning to do?

Please do not attack members of this Club who have no other option than to give their weeks back for nothing. They are just acting in their own best interests, as everyone is entitled to do, and you cannot reasonably expect them to act in yours or Anfi’s interests instead of their own. Anfi created this mess, not the owners, and it is Anfi’s responsibility to put it right and protect the interests of owners who want to continue to enjoy their time there.

22-08-15 23:58
MichaelWhite2

[QUOTE=David Ledger;27963]By all pushing in the same direction and refusing to sign unless our reasonable requirements are met we should be able to make our contracts legal. The fixed weeks you would get would be allocated by ballot, but must be freely exchangeable through AVC (or equivalent) for all.

Whilst I have complete sympathy and understand those taking legal action for lots of good/genuine reasons including;- changes in circumstances, being unable to continue as members, pass on their weeks, Anfi not addressing individual issues properly, not offering buy backs, etc, etc – personally I would be concerned about having fixed weeks allocated by ballot. I have been a floating week member (2 weeks at Monte) for more than 15 years and haven’t had any issues booking weeks (via AVC) – usually reasonably well in advance;- now as parents with school age children – floating weeks suit us and have worked for us (as we thought they might). A proposed wholescale change for all members to have fixed weeks presupposes that any revised internal exchange system would work well (presumably including taking account of RCI exchanges) – and be freely exchangeable as you say. From what I have seen on various sites and social media some Anfi members have concerns in this area and I not convinced any new/hybrid system would be be better/more reliable. Whilst the current set up clearly doesn’t work fairly for a lot of people (for a number of reasons – hence the legal action), and it is important to push Anfi as a group where possible – everyone has a different (personal) view on this depending upon individual circumstances and our family (for one) have concerns about some mass proposals (e.g. to change to fixed weeks).

23-08-15 08:29
David Ledger

Quote:
Originally Posted by KuldipBhati View Post
Hi David
There is nothing in the letter which floating week owners will benefit from.
Except that of getting a valid contract. Julie may correct me here, but as I understand it a contract is a document laying out an agreement that can be put before a court if one party strays from what is written. If our current ‘contracts’ were to be put before a court for such a reason they would be declared null and void. So all we have is a ‘Gentlemen`s’ agreement that if we pay our fees we can use weeks.

Quote:
Originally Posted by KuldipBhati View Post
I book 12 months in advance anyway
I always book May/June but have no trouble booking other months if need be.
I have no trouble banking my weeks as long as I remember to do it by the end of September.
Very wise.

Quote:
Originally Posted by KuldipBhati View Post
I have been going to Anfi for over 15 happy years and never had a problem with the AVC club or Customer Service.
Same here – or only minor problems and annoyances. They won’t tell you which apartment they’ve given you (because it could change if someone ‘more important’ asks for a high floor perhaps?)

Quote:
Originally Posted by KuldipBhati View Post
It seems to me that this letter is all about resale owners who wont be able to send it anyway.
Why not draft a letter for the many resale owners to send as this is all about them.
regards
Dawn
Resale owners can still send it, but wouldn’t you too like a legally enforceable contract?

There will be a later version of the letter that will have been agreed between across Europe.

David

.

23-08-15 08:43
David Ledger

Quote:
Originally Posted by MichaelWhite2 View Post
Quote:
Originally Posted by David Ledger View Post
By all pushing in the same direction and refusing to sign unless our reasonable requirements are met we should be able to make our contracts legal. The fixed weeks you would get would be allocated by ballot, but must be freely exchangeable through AVC (or equivalent) for all.
A proposed wholescale change for all members to have fixed weeks presupposes that any revised internal exchange system would work well (presumably including taking account of RCI exchanges) – and be freely exchangeable as you say. From what I have seen on various sites and social media some Anfi members have concerns in this area and I not convinced any new/hybrid system would be be better/more reliable. Whilst the current set up clearly doesn’t work fairly for a lot of people (for a number of reasons – hence the legal action), and it is important to push Anfi as a group where possible – everyone has a different (personal) view on this depending upon individual circumstances and our family (for one) have concerns about some mass proposals (e.g. to change to fixed weeks).
Michael
We don’t have any choice about the fixed week basis for any contract. It’s Spanish law. Your choice is between a contract based on weeks or no contract at all (just a ‘Gentleman`s’ agreement as I replied to Dawn). What we want is to make a week exchange system part of the replacement contract. If you have any fairer way than a ballot to distribute the required fixed weeks please tell us. The exchange system we want has to make it irrelevant though.

David

.

23-08-15 17:00
MichaelWhite2

[QUOTE=David Ledger;27982]Michael
We don’t have any choice about the fixed week basis for any contract. It’s Spanish law. Your choice is between a contract based on weeks or no contract at all (just a ‘Gentleman`s’ agreement as I replied to Dawn). What we want is to make a week exchange system part of the replacement contract. If you have any fairer way than a ballot to distribute the required fixed weeks please tell us. The exchange system we want has to make it irrelevant though.

David

Hi David, thanks for replying on this – and yes (despite my concerns) I understand the legal point/aim on incorporating weeks into contracts (and the necessity for a robust exchange system to make it work), however it does seem to me that there are so many unsatisfactory areas (as illustrated by the suggested draft letter from “happy” Anfi members). My wider implied point was that it will be an extremely difficult task to properly address & resolve all the contractual and other issues (and that it won’t be possible “to please all the people all the time”). I appreciate these sometimes very complex issues have already been considered in great detail and the essential (mainly contractual) changes are being prioritised alongside the broader aims to progress many other preferred/desirable changes & improvements. Your work & support and the very detailed work of the Committee are very much appreciated in this regard.

Thanks

Michael

25-08-15 15:18
miniminton26

Julie, First of all i am not attacking ANYONE on this website, i do find it quite funny that your insinuating it considering you are helping with the court case, Can i ask if you are receiving any money if your cases do win?, I fully agree that people who HAVE been missold should be able to have some return or money back policy, But you would not expect to buy a car and then expect a buy back policy from the dealership. Doesnt happen. Yes Anfi should not of been selling these weeks in perpituity, But this law has only recently been introduced and as put before there are 1000’s of Resorts that operate under the purpituity scheme.

Anfi are developing Tauro because they are have had those plans in place for the last 4 years its just taken this long to get finalised. I used to sell timeshare many moons ago and i know the system extremely well. They are implementing exit strategies. Your complaining about Owners not being able to sell? um…. Have they contacted Resale companies? self vendors? If they own weeks that are not really popular considering that unless its August British families would not be interested and predominantly owners that have the luxury leisure life.

Another fine example, IF you were to enter into financial difficulty would you then speak to the bank about your morgage and taking it back? ….. Thought not.

Let me make it very clear, Im not attacking anyone, Im not insuating that its wrong. I have just said that i “FEEL” people are taking advantage of the system. ITs been working the last 40 years. Anfi didnt create this mess, Timeshare Contracts did, Its just that Anfi are on the front line due to their size and number of owners.

Just my Thoughts.

I wish all the best in their Fight for it

25-08-15 15:26
miniminton26

Julie,

If your resort is in Gran Canaria, And you Live in England, THEY WILL JUST TAKE THE WEEKS BACK! I have done it a long time ago with several weeks. It will not be inherited by your family members, Thats utter rubbish. The fact you are putting that slightly angers me because it shows you really dont know the industry nore the law behind it. Petchey Leisure & Macdonalds have taken people to court in england. Because they own English resorts. Gran Canaria, falls under spanish Duristiction. Yes they could essentially take you to the court for the maintenance cost, but they will not. The COST to take someone to court over a couple of years fees would not add up to a substantial amount. Therefore not worth their time. If you own a Penthouse, Of Course anfi will buy it back. Because they can sell it. It seems to me your complaining about how the industry works not just Anfi.

Am i wrong?

25-08-15 18:29
JonSwatton

I’m not really following this whole issue as closely as I probably should, so I’m sure my following two questions will appear a little stupid but…

1) Contracts converted to fixed weeks…. Is there enough inventory to actually be able to do this in each club? I’ve suspected for years that the ‘floating’ and ‘points’ system was a clever way to over sell vs inventory and simply say ‘ sorry subject availability ‘ . For example, in beach club, most of the inventory is fixed week anyway.

2) Assuming I had a floating contract that I wanted to cancel after fifteen years and get my money back….. I’ve had fifteen years of Anfi holidays. Okay, I know I’ve paid my maintenance annually but surely people can’t just expect to have enjoyed a load of holidays and then get all their cash back.

As I said, I guess these questions reflect my lack of following the story more fully, so any guidance greatfully received.

25-08-15 21:54
NielsGuldbrandtJensen

Good to have you back in this forum Jon.

Buy a car – use it for 10 years and try to get your money back. I know some members where promised gold. Members can use a lot of money on lawyers and try to get Anfi to pay there money back. Members are free to do so.

I’m happy with my fixed weeks and still love to have holidays in Anfi.

26-08-15 21:43
JulieJordan

Quote:
Originally Posted by miniminton26 View Post
i am not attacking ANYONE on this website,
Yes, you did attack those members of Anfi UK who are bringing claims – you said “i think a lot of people are jumping on this whole “ooh i can get money from Anfi” bandwagon.” and you said “We love Anfi, Lets not try and destroy it because of greed.”. In my view that implied you thought that at least some members who were bringing claims were doing so out of greed.

Quote:
Can i ask if you are receiving any money if your cases do win?
Yes, of course you are entitled to ask that and the answer is a definite “No”. I have my own claim and if that is successful i will receive money from Anfi. I am paying the same legal costs as all other members bringing claims. I am not being paid anything by the law firm we are referring members to or by the members. I am not employed by the law firm and I am not on commission, if that is what you are implying. I have received one gift of a flower arrangement from them (photo available) as a token of their appreciation for the work I have done arranging meetings in the UK for Anfi UK members to meet with them.

I took on the role of Committee Secretary of Anfi UK in 2014 expecting it to be limited to organising meetings and typing up minutes. Then this case was decided by the Spanish Supreme Court in March this year. I wanted to find out more about it and make a claim and I could have just done that and not shared the information I obtained with other members. But I considered that I had a duty, as an elected member of the Committee of Anfi UK, to act in the best interests of all members. As a retired solicitor with legal expertise I was the most appropriate member of the Committee to take this project forward. My sole reward is personal satisfaction and the kind comments I receive from members who are being helped.

Quote:
I fully agree that people who HAVE been missold should be able to have some return or money back policy
That is exactly the point, Thomas – people HAVE been mis-sold their timeshare contracts. The contracts have been drafted in terms that breached the Spanish law on timeshare contracts since 1999! So you are not correct when you say “this law has only recently been introduced”. It is true that the Spanish Supreme Court decision is recent but this is just confirming that Anfi and very likely many other timeshare resorts that have been carrying on operating the ‘in perpetuity’ system have been wrong. They took a punt by following their interpretation of the law, but the Supreme Court has not supported their interpretation.

Quote:
They are implementing exit strategies.
Do you mean Anfi? Can you elaborate on that? I cannot find anything on their website that offers members an exit from their timeshare contracts.

Quote:
Your complaining about Owners not being able to sell?
Many members of this Club have been trying to sell their contracts for a long time using all means available to them. They were told by Anfi that their purchases would be an ‘investment’ and would INCREASE in value over time – they were also promised that Anfi would buy them back for a reasonable price – neither of these promises have turned out to be true. You can hardly blame then for wanting to get back at least part of the price they paid for what was supposed to be an appreciating asset. It is not the same as buying a car or taking out a mortgage.

Quote:
Anfi didnt create this mess, Timeshare Contracts did,
I am sorry, but you cannot blame ‘Timeshare Contracts’ as being responsible for this mess ‘Timeshare Contracts are inanimate and not responsible for anything. You could blame the EU who introduced the Directive on which Spanish timeshare law is based – but that is a piece of EU legislation that has the aim of protecting consumers – is that wrong? The only people who can sensibly be blamed for this are the timeshare operators who winged it and followed an interpretation of the law introduced in 1999 that was the most favourable to them. They took a risk and in the end it has not paid off.

26-08-15 21:49
JulieJordan

I am sorry, Thomas, but you are wrong. The Anfi Club Constitutions say that the contracts can be bequeathed by will. I do not know Spanish law but I am relying on what I have been told by the Spanish law firm. They assure me that in Spain contractual rights and obligations can be passed on by will. Perhaps you need a Spanish will to do this, but I have no recollection of Anfi advising me I should make a Spanish will to pass on my timeshare, do you?

Perhaps Anfi do just take the weeks back if your family do not want to inherit them from you, particularly if you have a penthouse they can easily resell, and perhaps they transfer the contracts if your family do want them – I have no personal experience of this. i am only reporting what I have been advised by the Spanish lawyers who are advising our members.

It also occurs to me that if ‘in perpetuity’ was rubbish, why would the EU and the Spanish government pass laws to forbid it and limit timeshare contracts to 50 years?

My complaint is that many, many members were told Anfi would buy back their weeks for a reasonable price and either that was never true or somewhere along the line Anfi changed their policy and left these people high and dry – if that is the timeshare industry, then yes I am complaining about it. Why aren’t you?

27-08-15 07:52
WolfgangMaerz

Thanks Julie for your firm committment to help members!

27-08-15 11:58
miniminton26

“It also occurs to me that if ‘in perpetuity’ was rubbish, why would the EU and the Spanish government pass laws to forbid it and limit timeshare contracts to 50 years?”

Because its the LAW, Now for someone with over 30 years in Commercial law, I would expect more from you. I agree 100% with what you are doing. I am purely expressing that some people may be jumping on the opportunity not because they have to but because they want to pry some more money from it. Wills may be Bequevable. But to get something as little as a £500 a year estate to a member of the family is ridiculous.,Anfi are on the frontline surely you can see this. It is the same in all resorts unfortuneately. Julie, Qhotels, Macdonald Resorts, Hilton and even Moness and Kilconquhar resorts around the world have Introduced Exit strategies because of the last conference TATOC held, Said simply “If you want to abide by our guidelines and be acredited to us, you HAVE to implement and exit strategy” now some have taken the pi$$ to say the least with charging owners 4 years fees upfront to walk away, however they can still use their accommodation for the remaining years. Diamond Resorts have put in place an Age Bracket and Also severe circumstances exit. If you are over 75 you can walk away. If you enter into severe financial, Health or any form of disability, you are able to walk away.

Anfi SHOULD have this implemented and thats why i agree somewhat of what your doing. Timeshare industry has been going for an extremely long time. Its because of recent laws introduced the WHOLE system is having a massive turn around. Pestana in Madiera no longer sell long leases as well as another 100-200 Resort companies before they too are brought to court and this is why i was saying Anfi are being Labeled as crooks just because they are one of the larger companies that do it.

But they themselves are now setting a domino effect across europe for this. Soon enough the American Style of Timeshare will make its way overseas and then just like America it will be introduced as a Real Estate product. Your Complaint is correct Julie, But alot of Law within timeshare is COMPLETELY different anything set by British or European Law. The Law Society who is one of the most recognised Groups of lawyers have often come up with similar issues as Timeshare when it was introduced had laws put in place. Those Laws have not changed in over 40 years. Its just Regulators like ABTA, TATOC & even RDO have put a stop to alot of it.

“The contracts have been drafted in terms that breached the Spanish law on timeshare contracts since 1999! So you are not correct when you say “this law has only recently been introduced”.” Sorry Julie, They have been allowed to do it. Alot of Companies have put a back hander to Public Officials so they keep a Blind eye. If its exposed they put their hands up with the usual “We did not know about this!”

I wish you do win cases for those in need. But im prewarning you Anfi will NOT back down. I’ve seen it Happen in Tenerife to Silverpoint and it ended up with quite a aggresive court case

28-08-15 22:47
JulieJordan

Thomas – I am not sure I understand everything you are saying, but thank you for your support.

I can only repeat that I have not come across any members who are making claims who have openly said that their reasons for claiming are purely to make money. I would acknowledge it is possible that some members have found that timeshare does not suit them and their families and are taking the opportunity to get out now. However, even if that is the case, I do not think you can blame them – why shouldn’t they? Why on earth should they give up this opportunity that will benefit them and their families in favour of members who do not want to make claims or for the benefit of Anfi Group? They are entitled to act in what they see as their own best interests, as are we all.

You clearly know the timeshare industry very well – far better than me – but you really do not paint it in a very favourable light at all. Yes, it has been going for a long time, but it has also accrued a terrible reputation as an industry over the years. Your stories of timeshare trade associations ignoring the law and timeshare businesses bribing public officials are truly shocking. It really is time a stop was put to all of this.

The advice we have is that cases that fall within the scope of the precedents set by the Supreme Court are very very likely to be successful. So it is my firm belief that we will win these cases.

Possibly Anfi knows this too as I now know of two cases where Anfi has offered out of Court settlements to members of the Club, but who were not part of the group of members making claims. By making offers Anfi has avoided these cases going to Court. Unfortunately when a member accepts an out of Court settlement they will not recover as much as a Court would award them or recover all legal fees incurred. But by accepting an offer they do eliminate the risks and uncertainties inherent in litigation. It is of course their personal decision and their right to decide to do whatever is best for them.

Despite the unlikelihood of Anfi being able to defeat these claims, I perfectly understand and agree with you that they are simply NOT going to roll over and offer to pay back everyone who has a floating week or a perpetual contract, even if they have not made a claim. It would be commercial suicide! If they did that they could risk having an enormous number of claims. They are on a damage limitation exercise, seeking to deter people from bringing claims by declaring that they will defend every claim brought. By acting as they are and also because the vast majority of owners at Anfi truly love the place and do not want to get out of their contracts, they are keeping the number of claims to a manageable level which they can deal with.

Unfortunately because there is no open exit route at Anfi, other than to hand back your timeshare weeks for free, the only way to get anything back is to bring a claim and incur the legal costs of doing so. Sadly the need to incur legal costs is a very real barrier to some owners who would most benefit from bringing their Anfi contracts to an end. I wish we could find a way to help them. Still working on that!

03-09-15 11:58
miniminton26

Julie,

You are quite correct in saying that and yes other resort companies may do it but your priority is Anfi as its you and members of this club that have suffered.

Alot of people need to be in contact with TATOC first of all before exploring this avenue as there is (not yourself) others out there who are scamming people charging upfront fees and then bringing a class action case forward to prove that they “have” tried to take them to court so they dont have to re-imburse owners for the fees. I do wish the people who have been wronged win so they are able to claim back some of the costs that they have paid. My Concern and Worry is that it will create the domino effect across timeshare in europe thus crushing the industry which means Job losses globally and that currently is why alot of countries financial councils are 50/50 what to do. It would cause the loss of atleast 500,000 jobs globally.

Your correct 100% that the industry needs to get new laws put in place, with exit strategies and official documentation as opposed to “you own a hyperthetical week at any time of year”

But that said, Resort companies are still selling these style memberships because they havent had any action taken against them, So more reputable companies are implementing this but the ones who haven’t as said are playing the childs game which is “carry on until your caught”. Saddly some of the industry is still run by crooks, Similar to John ‘Goldfinger’ Palmer.

If you do need any further information please feel free to contact me as i have an extensive knowledge of the Timeshare Industry

04-09-15 15:30
WolfgangMaerz

I visited the TATOC web page and found nothing we are talking here. Are they flying too high?

04-09-15 17:56
miniminton26

Hello Wolfgang,

TATOC mainly deal with wrong doings within timeshare so they may not have anything displayed on the website. Pop them a call, explain the situation and they will advice you in the right direction. there a little bit like the Citizens Advice Bureau that you have here in the UK. They live, Breath and eat timeshare daily and have a massive influence within the timeshare industry as people trust them as they have brought alot to light over the years to Timeshare and are now recognised as a Legal Watchdog within the industry.

Many Thanks

Thomas

04-09-15 18:09
Barry Warren

I am not going (able?) to comment but just post this as an update.
According to John Linda on the Anfi Friends facebook page the latest as of this morning is: (September 4th)

Latest news today 4 September 2015 about Anfi’s Lawyers against the Spanish Court:
“High Court number three of Las Palmas has declined Anfi´s petition to revise an earlier sentence which declared one of their contracts null and void and ordered the company to refund our client the entire purchase price.
The original sentence along with many more like it have been a direct consequence of two recent Supreme Court rulings achieved against Anfi. The jurisprudence created by these Supreme Court judgements has essentially created a scenario where most Anfi timeshare owners are now in a position to request a refund on the basis that their contracts where originally miss sold. This has held true for not only Anfi owners, but for all other Spanish timeshare owners who were sold contracts lasting in excess of 50 years (after 42/1998) or whose inventory included floating weeks.
As a result of this claims of miss selling against Anfi, as a last attempt the company requested that the refunded clients pay back compensation for any of the weeks used over the course of their ownership. It had been Anfi Del Mar´s hope that the company would be able to offset the cost of refunding clients their purchase price by back charging them 5 star accommodation fees for any time spent at the resort.
Not only was Anfi´s request for clarification extremely arrogant, as the company essentially implied they knew better than the Supreme Court, but it was a blatant disregard for the fact that Anfi clients had already been paying very high maintenance fees over the course of their ownership and thus had already paid for accommodation many times over.
The courts have denied both Anfi request for clarification and their request that they should be compensated by the clients for time spent in their resorts.”

04-09-15 19:57
NielsGuldbrandtJensen

Members who have used there apartments over the years can get there maintenance fees back – that can not be right! I don’t understand spanish law!

04-09-15 21:24
JonSwatton

I don’t read it that they get their maintenance back. I think it’s just the purchase price. The annual maintenance (I assume) has been deemed by the courts to be more than sufficient to pay for the accommodation that the owners have enjoyed over the years of ownership

04-09-15 23:41
JulieJordan

The maintenance fees are derived from an illegal contract and can be claimed back in addition to the purchase price. You cannot claim for AVC membership fees though.

This is consumer protection law and ‘strict liability’ – it is not relevant that the timeshare owner may have occupied the apartment or received other benefits, if the basis of all that was an illegal contract. Please read the legal opinion attached to the posts above.

05-09-15 07:27
JonSwatton

I am absolutely amazed at that…. Where does this stop??…. may as well claim then for the years of air fares, dog/cat kenneling costs, transfer costs, airport parking, all the fuel costs getting to the airport in their home country, duty free, all the meals they’ve paid for whilst on their illegal holiday.

Consumer protection law or not, refunding anything beyond the initial purchase costs seems wrong and I’m now not sure I want to be a part of an Anfi set up after all this dust settles…

05-09-15 09:17
David Ledger

You just have to remember that it’s Spanish law, and that comes out of a Spanish history that’s very different from ours. Their way of thinking is very different. In the case of maintenance fees though, if there was no contract, you didn’t agree to pay them in the first place.

David

.

07-09-15 16:00
TrevorBacon1

David
Thank you for your reply to jon he sounds very frustrated by all this but he must remember firstly these decisions have been taken by the Spanish supreme court which is the highest you can go in Spain
whether people have had a holiday or not the contracts have been deemed illegal and if you floating weeks you do not actually own anything therefore Anfi has been miss selling for many years on the basis that some people are not able to take there holidays when there is a appartment available and not when you want it, in a nut shell there were no weeks to let or sell on paper because if Anfi gave every purchaser a fixed week with appartment number nothing else wouls excist and is likely to happen now because of this ruling therefor if you do not have a contract already with fixed week then you may only get what is left when Anfi tries as they to transfer people into fixed contract and being one they approached they are not in most cases doing this for nothing they want more money so in the longterm peole with fixed or life contracts are being given no alternative but to go to court and whether they love or hate Anfi does not come into the aquasion accept if peole do not go ahead with this it is possible that they may not have a holiday to go to with a contract that is worthless
I hope some of this helps you jon and anybody in this situation
Trevor

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Recent Spanish Supreme Court decisions against Anfi del Mar

07-09-15 17:26
WolfgangMaerz

There is something that should be legally clarified:

Anfi replaces now floating week contracts with contracts showing week and apartment number according to the internal inventory booking but this contracts are still floating weeks within the booking pool, no fixed weeks. This is also true for new floating week contracts.

I question if this is in line with the law because week and apartment number is only shown on paper. You can never use this week because it is in the pool by default! So the right legal understanding might be that all floating contracts (and point contracts) must be replaced by REAL fixed week contracts where you can decide on a yearly basis to put the week in the pool or not.

This would also mean that putting weeks into the pool or taking out of the pool (AVC or home club) must be possible without high fee.

07-09-15 19:02
KuldipBhati

lDear Members,
In light of some queries received from our members in relation to the recent law suits to which Anfi has been party we would like to take this opportunity to clarify some questions in relation thereto, as we fully understand that you may have concerns about these rulings and whether they will affect you directly.
Firstly we would like to remind our members that the Anfi team is fully dedicated to guaranteeing that you and our 33,000 family members can continue to spend your holidays in our resorts in the coming years.
Much has been said in the media and on social media networks about the ruling of 15 January 2015, handed down by the Supreme Court in which an Anfi contract offering clients a lifelong right was declared null and void.
The Anfi Group and the Time Share industry in general, including the Resort Development Organisation (RDO) – and a considerable sector of legal doctrine understand that the Supreme Court has misinterpreted the legislation which allows resorts created prior to 1998, as is the case of the three Anfi resorts, to enter into timeshare contracts of unlimited duration. This fact was confirmed in a notarial instrument recorded by a Spanish notary public, and by an official property registrar, complying at all times with the regulatory law governing timesharing in Spain, as is borne out by the fact that the notarial instrument was finally registered on the Property Register (independent body that ensures compliance with the legal regulations of the Spanish system).
Not only Anfi but the entire Time Share Industry has always maintained that contracts created under a system predating the Time Share Law in Spain, that is, the year 1998, could be enjoyed by clients on an unlimited basis.

*
We feel that the situation is totally contradictory when the majority of our members want to have a contract that they can enjoy for their entire life, that they can freely transfer and that their descendants can enjoy too.
As we firmly believe in our stance on life contracts, the company is doing all in its power to clarify the situation, exploring all the legal avenues available to it.
Finally, with regard to the various court decisions being handed down in relation to floating weeks, it is important that you know that said rulings are based on Supreme Court case law in relation to a specific case that has nothing to do with Anfi or any of the products sold by it.
This situation has been exacerbated by some external companies that have seen the opportunity to make a commercial gain, taking advantage of the complexity of the issue in an attempt to confuse members. We would encourage any members contacted by companies offering “assistance” in managing their claims to contact us before getting involved with same to avoid the risk of fraud.
In conclusion, we wish to highlight again a very important issue: the product that you have acquired is not in any way defective, nor is the contract that you signed to acquire your week. This means that none of the rights and services that Anfi committed to giving you have been restricted, nor will they be restricted in the future, whereby Anfi shall continue to offer the same top quality services that you have enjoyed up to now, guaranteeing your stay each year and working hard to protect your interests.
Your membership is highly valued and we hope to be able to assist you and your family to continue enjoying safe holidays in the coming years.
Once again we wish to reiterate that we are here to help you and to answer any questions you might have. Please contact the Customer Service department by telephone at +34 928 152 990 or by email at customerservice@anfi.es
Anfi Group Shareholders Anfi International BV Hermanos Santana Cazorla, S.L. Ragnar Lyng
THIS LETTER WAS POSTED ON ANFI.COM ON THE 3.7.2015 regards Dawn

07-09-15 21:15
David Ledger

Dawn

It’s most unlikely that Anfi actually believe these statements, and they are buying time. Their latest attempt to change things was thrown out by the supreme court a few days ago. The supreme court cannot misunderstand the law. What they decide is the law.

As long as you are among the majority who can enjoy the wonderful holidays at Anfi there is no problem. You can continue to holiday as always. You just have no legal redress if anything goes wrong.

David

.

08-09-15 16:50
JonSwatton

Hi Trevor, thank you for your concern over my blood-pressure but all is good. 😀

I am fortunate enough not to be in a difficult position over my contract as I own a fixed week. My concern is simply the legacy that remaining owners (myself included) will face after this all washes through. The law is the law and we have to accept that (even if I think that it’s going too far) but if due to the law Anfi has some major financial unwinding to do which then impacts ultimately on the quality of my holidays there then I will be pretty hacked off.

Hopefully this will not happen and maybe, who knows, it might be a good time to propose the owners buy out again to a cash starved Anfi group :p

Time will tell…

12-09-15 15:42
BrianPalin

Quote:
Originally Posted by David Ledger View Post
Dawn

As long as you are among the majority who can enjoy the wonderful holidays at Anfi there is no problem. You can continue to holiday as always. You just have no legal redress if anything goes wrong.

David

.
David, can you explain why Anfi members who continue to holiday at Anfi will have no legal redress if anything goes wrong. As far as I am aware, there is no time limit on taking legal action against a company that has allegedly broken the law.

12-09-15 21:56
David Ledger

Quote:
Originally Posted by BrianPalin View Post
David, can you explain why Anfi members who continue to holiday at Anfi will have no legal redress if anything goes wrong. As far as I am aware, there is no time limit on taking legal action against a company that has allegedly broken the law.
I was meaning something contractual being amiss, rather than something like a public safety issue.

If something contractual went wrong and you wanted legal redress, then your legal team would take the contract to the court and say something like ‘the contract says A, but what happened is B’. The court would then say something like ‘what contract? That piece of paper contains clauses that are illegal and is therefore not a contract’. Null and void means that the paperwork may as well not exist.

As far as I know, all the court cases so far have been raised with the intent of having a contract overturned, but I strongly suspect that any sight of an offending Anfi contract by a Spanish court for any consideration would have that contract rejected as null and void, whatever the initial reason for its introduction.

David

.

30-09-15 16:07
Barry Warren

We have just got back from an exchange week in Tenerife – Pearly Grey Ocean Club. We were approached by our freindly RCI host (ie timeshare sales person) who was obviously testing whether we would buy. A few things came out of the conversation – of particlaur note was her statement that RDO have an industry wide agreement that people can terminate their contract once they reach 80 (or ill health, change of circumstance). I am hoping that this is true and, if so, whether there is any penalty such as three years maintenance fee etc. Does anybody know this ‘rule’ as I can’t find it in the RDO web site.

A second point was that they were stressing that their maintenance fees were significantly cheaper than Anfi (~£250?) and once we were members then we could exchange into Anfi (bearing in mind if the 4 year rule still applies at Anfi). She also suggested that a lot (?) of people buy cheap weeks in (say) UK and then exchange into the plusher resorts. In my mind that seems to punish the Anfi owners, particularly floating weekers (ie us) as we haven’t really been able to get exact weeks we wanted for a couple of years even 6-9 months in advance (despite the promise of 72 hour availability made in 99). Anybody heard of that?

A few quick points about Pearly Grey – it’s small; the rooms have been recently upgraded and are reasonably well appointed (RCI Gold) but nowhere near Anfi standard; no in room air conditioning – our ceiling fans were on 24/7 at full power; Resort of Callao Salveje is small and not lively; Pearly Grey totally dominated by Brits (mostly OAPs like Linda & myself) so no international sense about the holiday; Chef’s daily special showed no spanish influence (Traditional Fish and Chips, Beef Curry etc) as they were catering to UK taste but they would swap out chips for Canarian potatoes (no mojo sauce unless speailly requested though); entertainment was a bit hit and miss but it did go on until 23:30-24:00 (Anfi take note!!!!) however it did include quizzes and Bingo quite a lot which we don’t do 🙁 . Several restaurants just outside the complex saved the day in terms of meals. I meant to say that the rooms had brand new full size cookers, 4 ring ceramic hobs and a full size combination microwave. Don’t know if any of it worked though – Linda downed tools and we ate out at all times 🙂

Barry & Linda

01-10-15 23:25
JulieJordan
1 Attachment(s)
Information required re Anfi maintenance fees

Dear members
Can anyone help fill in the blanks on the table attached below? As you can see we are looking for details of maintenance fees in Euros (excluding AVC membership fees) for the following dates and resorts:
ABC from the beginning to 2005
Puerto 2003 – 2008 and the missing lines from 2009 to date
Monte 2005 – 2008
Gran – 2004 2 beds and Penthouses
Emerald – 2007 to date
This information may be found on your historic maintenance invoices and/or in your Terms and Conditions. For each resort the Terms and Conditions have a number of Appendices, one of which (usually D or 4) includes a table of maintenance fees for a number of previous years for that resort.

PLEASE can you look at your contracts and see if they include any of the missing information? If they do please scan a copy (the whole Terms and Conditions and all Appendices if possible, please) and send it to me at secretary@anfiukmembers.co.uk. Please feel free to redact (i.e. black out) any personal information that you do not wish to disclose or to be published on Anfi UK’s website.

It is interesting to see how maintenance fees have increased over the last 20 years.

Thank you very much for your help with this.

03-10-15 09:21
WolfgangMaerz

Here is the timeshare law 42/1988 in English which is the base of the supreme court decision: http://tesslimited.co.uk/law-421998-in-english/ .

03-10-15 17:54
JulieJordan

Many thanks Wolfgang. Very useful.

05-10-15 16:34
WilliamAnderson

I have two fixed week bought some 15years ago and my contract is in perpetuity, I have no problems with what I understood I purchased, some issues with the sales techniques and promises made, but in the main, very happy.

I appreciate this may not be the case with everyone and understand people will be looking at an exit strategy which involves as much of a refund as possible, but is it realistic to expect all your money back after using the complex for some years? I do wish Anfi had a clear repurchase policy for those no longer able to use their apartment, I personally would be happy after all these years to accept say 60% but I emphasise this is my thoughts, others will have different opinion and circumstances to consider.

Looking at the thread, Anfi along with other timeshare organisations appear to be challenging the supreme courts decision through Brussels? If the decision is upheld and contracts (perpetuity) are declared “null and void”. Anfi will have to change accordingly but I suspect this could take years. If people do have their initial costs reimbursed, surely Anfi will have the option to subsequently charge for every vacation spent at Anfi since the purchase which could, be more than any refund? I see the various claims that Anfi have lost cases, can anyone confirm if Anfi have actually paid out any claims?

05-10-15 19:35
JulieJordan

Thanks for your comments, William. I am very pleased for you that you are happy with your timeshare. To be fair, many fixed week owners are just as happy as you because they generally get what they paid for – sadly that is not the case for floating weeks owners and points owners. The ‘floating’ system was promoted as offering greater flexibility, but in reality it often delivers only uncertainty and unavailability.
I think most of the points you have made have already been answered in this thread and elsewhere on the Forum, but for your benefit and for those who have not read all the posts, I have provided brief comments below:
the contracts can be declared null and void on the basis of a consumer protection law in Spain, i.e. 42/1998, that implements the European Timeshare Directive – if the contract is null & void then ALL maintenance payments made under it are similarly illegal and a full refund can be claimed – it is irrelevant that the purchaser received some benefit under the ‘contract’.
we cannot understand what the timeshare industry is hoping for at Brussels other than a wholesale revamp of the Timeshare Directive – that would take years and even if changes were made they would be unlikely to be of retrospective effect, so the current claims would stand.
Anfi cannot unilaterally change any of the existing contracts – any changes would be a matter of negotiation with the owners and those like you, who would be offered 50 year contracts in lieu of perpetuity, could well ask for some monetary compensation for accepting a change that is less than they were sold originally.
Anfi does not have the option of offsetting the market value of holidays taken at Anfi against the amount of the refund due – they have already been back to the Supreme Court with this argument and it has been rejected

05-10-15 21:18
WilliamAnderson

Julie, many thanks for your response and the summary of the points raised, perhaps it’s an age thing but I find lengthy threads such as this difficult to follow! I appreciate and state I was only looking at the perpetuity contracts I do understand individual cases will vary. As you say, any action through the European courts could take years, to date has any compensation actually been paid by Anfi?

05-10-15 21:28
JulieJordan

William – Canarian Legal Alliance (CLA), who represented the Norwegian lady whose case went to the Supreme Court claim that they have many clients who have been paid. I suggest you find their website and take a look at their news pages. I also know of a small number of members of Anfi UK whose claims have been settled by Anfi before the Court process has reached a conclusion. They received settlement offers that were acceptable to them and decided to take them rather than follow the Court process through to the bitter end. One of them – Dr Michael Edwards – has consented to members contacting him about his claim and settlement. There is a separate thread on the Forum. A large number of Anfi UK members have contacted the law firm we negotiated an exclusive deal with and their claims are progressing towards the Courts now. I cannot be more specific as these claims are personal to the members and confidential. Once we have an outcome I will keep members informed generally via this thread.

06-10-15 11:21
KuldipBhati

Hi William
I contacted Dr Michael Edwards and got an e-mail back. He purchased from Anfi in 2012 and had 3 years holidays. He took Anfi to court and got all his money back and half his legal fees. He was happy with that. He said he probably could have got more but it would have dragged on and on. He cannot answer on the forum as because he is now not a owner at Anfi he is no longer a member of Anfi UK.

regards
Dawn

10-10-15 13:34
JulieJordan
1 Attachment(s)
Anfi maintenance fees – complete the table

Thank you to those kind members who have sent me information to help fill in the gaps – here is the updated table.

If you owned any of the following weeks can you help complete the table?
any apartment at ABC before 1996
any apartment at ABC 2002-2005 inclusive
any apartment at Puerto 2003-2008 (except a 1 bed 2005-2008)
any apartment (except a 1 bed) at Monte 2005-2008
any apartment at Emerald since 2007

Thank you in advance for your help.

16-10-15 10:50
WolfgangMaerz

The increase of maintenance cost are governed by the Spanish Timeshare Laws 42/1998 and 8/2012 by the CPI (consumer price index) determined by the Instituto Nacional de Estadística (both laws are available in good English translation). According to the laws the management cannot decide alone about this.

Spanish Timeshare Law 42/1998, Article 9. “Minimum contents of the contract”:

“8. The price payable by the buyer and the amount he or she must payto the services company or to the owner who has assumed responsibilityfor these amounts in the regulating deed each year upon purchasing theright under the regulating deed, with the stipulation that it will beadjusted in line with movements in the consumer price index publishedby the Instituto Nacional de Estadística, unless the parties have agreed to another method for adjusting the price, which cannot be leftto the discretion of one of the parties, and with the average CPI forthe last five years provided for information purposes. …”

The new Spanish Timeshare Law 8/2012 states the same.

Instituto Nacional de Estadística in English :
http://www.ine.es/en/prensa/ipc_prensa_en.htm

Here is the CPI in English:
http://www.ine.es/en/prensa/ipc_tabla_en.htm

It is interesting to note that the annual CPI over the years was sometimes zero or even negative in Spain. So why all the increases of maintenance cost in the past?

The repair fond is an exception. This fond by some clubs seems not to be financed well in the long time.

16-10-15 12:06
WolfgangMaerz

Here is the CPI of Spain of Instituto Nacional de Estadística (Spanish Timeshare Laws 42/1998 and 8/2012):

CPI 5 last years 3,89 % (till September) %
CPI 2015 -0,70 (till September) %
CPI 2014 -1,00 %
CPI 2013 0,30 %
CPI 2012 2,90 %
CPI 2011 2,40 %

30-10-15 13:57
SeanHassall
Cannot send. Email

hi. I am trying to send an e mail to Julie’s thread about a claim. Secretary@anf but it keeps coming back. Has it been changed? RegardsSean

30-10-15 17:52
KarenPearson

Sean the email address you want is secretary@anfiukmembers.co.uk

20-11-15 22:44
JulieJordan
11 Attachment(s)
Summary of information required to make a claim – Confidential to members of Anfi UK

As this thread has got so long and I am now receiving enquiries from members unable to find the information they need, I thought it would be helpful to collect all the information needed in one post.

On 15 January 2015 the Spanish Supreme Court handed down a decision that has proved to be momentous for owners of timeshares at Anfi del Mar and Anfi Tauro.

In brief it held that many Anfi contracts for the sale of timeshare weeks and points sold by Anfi Sales were illegal, i.e. they breach the Spanish timeshare law 42/1998 which applies to all contracts sold since January 1999. This law was updated in 2012 but without significant changes. Therefore any contract bought since early 1999 to date is potentially affected.

The Supreme Court followed a strict interpretation of the law 42/1998 and held that owners of affected contracts could apply to have their contracts declared null & void, i.e. of no legal effect, and as a consequence claim back the purchase price paid.

Your contract will be affected if ANY one of the following apply:
it is for an unlimited period of time, ie in perpetuity – the law 42/1998 sets a time limit of 50 years on timeshare contracts
it is for floating week(s) or points and does not specify the apartment and week(s) when you are entitled to occupy – the law 42/1998 requires that timeshare contracts specify a definite object, i.e. identify a specific right to occupy an identified apartment at an identified time – neither floating weeks nor points contracts do this
you paid a deposit to Anfi Sales or any third party, such as Continental Trustees, within the statutory cooling off period which runs for 14 days from the date you signed the contract – this too is illegal under the law 42/1998 (and the EU timeshare directive)

If you bought your week on the resale market you cannot make a claim – sorry!

If your contract is affected you can claim:
a refund of your purchase price
double any amount that you paid Anfi during the period of 3 months after signing the contract – sometimes this means you can claim double the whole purchase price
your maintenance fees (excluding AVC membership fees)
legal interest from the date your claim is filed at Court
all your legal costs

Anfi UK has arranged an exclusive deal on legal fees and costs with mainland Spain law firm JLCA & As.-Lawyers. We are not encouraging or recommending members to make claims, but we knew that a number of our members have had difficulty making the best use of their Anfi timeshare for a number of different reasons and would want to make claims. JLCA’s fees are competitive and fixed AND, unlike many claims management companies, they do not take any percentage of the amount recovered from Anfi. This arrangement is exclusive to members of Anfi UK Members’ Club. Many members of the Club have already taken advantage of this arrangement and have instructed JLCA to represent them.

Please see attached a number of documents which you should read if you are considering bringing a claim. These include details of how to contact JLCA directly – you will need to give them your Anfi UK membership number so they know you are a fully paid up member of the Club. Only current Anfi UK members are entitled to take advantage of the exclusive Anfi UK arrangements.

JLCA have visited the UK on 3 occasions over the summer and autumn of 2015 to meet with members and have been invited to attend our next AGM on 9 April 2016. At present there are no plans for another group meeting before the AGM, but JLCA do come to the UK regularly on other business, so you can make individual arrangements to meet them if you would like to do this before instructing them.

To prepare to make a claim you should find the originals of the following documents:
◦ your membership certificate(s) for the weeks you own now
◦ your membership agreement and terms and conditions – these are the documents that bear your original signatures
◦ any documents evidencing change of ownership, e.g. following a death, divorce or otherwise between family members
◦ all your maintenance fee invoices since you purchased at Anfi
◦ if possible, bank statements or credit card statements or other evidence of all payments made to Anfi, including any deposit, the balance paid, finance payments and maintenance payments (NB AVC membership fees cannot be claimed but guest certificate fees may be able to be claimed)
◦ if your ownership history is complicated, please prepare a one page chronological summary of what you have bought and traded in and the dates and what you paid, paying special attention to the trade in values and evidence for these.

If you make a claim we request that you maintain your membership of Anfi UK until such time as your claim is resolved.

Thanks and good luck if you decide to make a claim.

01-12-15 22:08
PaulStewart

How will this effect resale floating weeks in Monte, if our weeks are now declared null and void?

02-12-15 00:28
JulieJordan

No, sorry Paul. As I said below “If you bought your week on the resale market you cannot make a claim – sorry!” The Spanish law 42/1998 only applies to contracts between consumers and timeshare promoters and not resale contracts between consumers.

02-12-15 20:03
PeterTyler

Whilst I understand that I have no claim against Anfi as I bought my fixed weeks on the resale market in about 2005. Is my contract therefore with the person that I bought them from or did I effectively buy the original contract that pre dates the 1999 starting point that has been mentioned and thus my weeks are in perpetuity?

03-12-15 13:42
WolfgangMaerz

I think if you buy a membership right from an owner the title of ownership goes over “as is” from the previous owner to you with all privileges and obligations and you get a new ownership certificate. This certificate says nothing about the duration of ownership. The previous owner should give you his contract with Anfi with all its appendices. If the contract has been bought by the previous owner after 6th January 1999 and is in perpetuity (look at the appendices) and / or with floating it would be not legally valid but Anfi will accept it and you will have no problems using it. But you cannot make a claim against the previous owner as Julie said.

It would be better if Anfi would “legalize” existing illegal contracts by replacing them.

Sho

03-12-15 14:46
JulieJordan

Thanks Wolfgang – that is my understanding too.

However it is surprising how many resale owners have not obtained copies of the original purchaser’s contracts with Anfi and so have no document that sets out the terms and conditions referenced in the certificate and that they have agreed to comply with. You would think that in these circumstances, Anfi would be happy to provide a copy of the original contract, but I know of several members who have tried in vain to get these documents from Anfi. In these circumstances it is best to go back to the individual or timeshare supermarket you bought from to see if they can provide you with a copy of the original contract.

Just one other comment – I totally agree that Anfi should be looking at offering replacement contracts that are compliant with the law – if only to manage the risk of these claims continuing to be made in the future and ensure the future of the resort for those members who want to keep their timeshares. I am sure Anfi are looking at this, but their problem is that many owners actually WANT floating rights and perpetuity and would feel that a replacement contract for a fixed week that is limited in time to 50 years would be worth less than the price they paid and might want some kind of financial compensation. Anfi would definitely need to operate some kind of internal market that enabled fixed week owners to swap weeks if they could not use the fixed week allocated to them. Also members who hold contracts which give rise to potential claims, even if they are totally happy with their purchases right now, should consider carefully before signing a replacement contract which would remove their right to make a claim in the future. If any Anfi owner thinks that they might possibly want to make a claim in the future, they might be better hanging on to their current ‘illegal’ contract rather than swapping it for a new contract that could not form the basis of a valid claim.

03-12-15 19:38
PeterTyler

Thank you very much Julie and wolfgang for your responses.
I was never provided with the original contract so don’t know when it was purchased however what Wolfgang has said is in line with what I was told by Bruce Bailey in 2005 when I purchased . He said that a resale buyer after the first purchase will have the same rights as those of the first buyer whether the unit has been resold once or ten times.
I don’t know if this is correct but seems to be what Wolfgang is saying.
If Anfi aren’t prepared to provide the contract and the previous owners don’t have it ( if they can even be contacted now) what would one do to prove what rights one has?

03-12-15 21:20
RobertDickson

I have a copy of a Gran Anfi contract, but only because I bought direct, then cancelled and bought resale instead but I kept the big golden binder they gave me.
I doubt if they would stand by what is written on it as I am a resale owner.
It’s a shame that Anfi don’t allow you to share the same rights as the original owner.
Bearing in mind, Anfi made their money initially on the sale, I then paid transfer fees and I have paid the same maintenance every year. If you add the transfer fees in, they have actually made more than if the original owner had held onto it!!

03-12-15 21:59
JulieJordan

That’s very true, Robert. The original terms and conditions say the the purchaser has the right to sell the contract, but the issue arises when the resale purchaser also wants the right to join AVC and be treated the same as the original purchaser. Anfi simply do not let resale owners join AVC unless they buy a n additional week, then they can bring all weeks into AVC. Not such a problem for those with resale fixed weeks but very difficult for owners of resale floating weeks who find themselves right at the bottom of the food chain when it comes to booking their week(s).

03-12-15 22:03
JulieJordan

I am not sure what you do Peter and Amanda. One thing you could try is post on this site to see if another member who bought the same week as yours at around the same time as yours was sold to the original purchaser will give you a copy of their terms and conditions for information only. If you find another owner who is able to help you, at least you will have a copy of the terms and conditions that probably apply to your week, even if not the actual terms and conditions signed by the original purchaser.

04-12-15 08:16
WolfgangMaerz

In case the original contract was not handed over or does not exist anymore you have only the so called “confirmation document” which is a notary deed signed by both private resell parties. In this document the duration of the timeshare using right is not fixed, in the membership certificate not either. You only have the date of your purchase. I am not sure but you could argue then that the so called “timeshare regime” (system) applies which is a notary deed established at time of foundation of the club by the timeshare owner (Anfi). This regime is for Beach, Puerto, and Monte in perpetuity and Anfi has not changed this up to now even the Spanish Timeshare Law 42/1998 demands to change it to 50 years maximum within 2 years after the law comes into force.

Maximum 50 years means, e.g. in the case of Gran build in the year 2000 (I am not sure), that buying at Anfi now you would have a remaining duration of 35 years only what leads to the questions of purchase prices which should go down. This is a further problem for legalizing existing illegal contracts to 50 years maximum which are in perpetuity. Even more for Beach, Puerto, and Monte who are much older. This would also mean that the geat time of Anfi Sales would soon be over and we need a true resell market including weeks owned by Anfi Sales too with low prices.

04-12-15 21:35
PeterTyler

Thanks for your reply Wolfgang which in some ways adds to my confusion.
My weeks are at Beach and what you say supports my view that having effectively bought the original contract ( even though I haven’t got the actual document) then I have the original rights including in perpetuity. As you say the membership certificate says nothing which contradicts this. surely the title deeds are unchanged as I have not been given revised ones by Anfi hence my inability to make a claim ( not that I want to as I like Anfi and want to keep my weeks) .
If the original contract pre dates the 1999 date ,which in the case of ABC it does , is there a possibility that it holds good. Presumably there is a copy of the original contract held somewhere or by another owner and the same basic rights would apply to all apartments. I have not been missold anything by way of a new contract from Anfi so does that not mean I was transferred the original ownership?

06-12-15 10:44
WolfgangMaerz

The trusty makes the book keeping of the inventory (club, week, and apartment) and should also document the history of change of owner. Anfi should also have an archive of contracts. So you could ask Anfi for the last sold original contract information relating to your membership certificate. It would be easy for them. But Anfi may (will) say that you do not hold a contract with Anfi and you should turn to your private seller to hand it over.

17-01-16 17:08
lisalaughton
Booking a floating week & claim submitted

We are having a great deal of difficulty getting a response from vacation services to book our floating week. Could this be in any way connected to our making a claim ans if so, assuming Anfi do not honour our week should we not inform the court that they are in breach of our contract – illegal or not?

17-01-16 19:14
JulieJordan

It is not uncommon for Anfi floating week owners to have difficulty booking a specific week requested. Have you tried requesting alternatives? It may just be the dates you want are in fact booked up.

If you are still unable to book I suggest you contact the liaison representative for your resort and they may be able to help and/or advise you.

Unfortunately with floating week contracts, inability to book a week is considered ‘unfortunate’ but not a breach of contract because the contract does not guarantee that you will be able to book the week you want or indeed any week at all. That’s why the Spanish Supreme Court declared them illegal.

17-01-16 19:28
lisalaughton

Ok, thanks Julie. Hopefully we will get an update from JLCA soon

17-01-16 19:36
JulieJordan

Be assured JLCA will keep you informed of any developments in your specific case. I try to keep the membership informed generally about the claims but I do not have access to individual members’ claim files at all.

21-01-16 21:34
NielsGuldbrandtJensen

Hi Julie,

On facebook you are explaining the difference between JLCA and CLA.

You have a personal interest in JLCA because you work for them or is that wrong?

Regards,
Niels

21-01-16 21:47
JulieJordan

Hi Niels

Yes, I began working for JLCA at the end of 2015 as an adviser in a business development role supporting them to develop their timeshare claims business in the UK. There are 600 timeshare resorts in Spain with many UK owners. Many will have contracts which breach the Spanish timeshare law. JLCA are understandably keen to win more business in this field of law and I am very pleased that they want me to assist them in this. I do not have access to individual Anfi Uk members’ case files.

Let me make it very clear – I continue to support Anfi UK members who wish to make claims to get their money back and I do this as a volunteer member of Anfi UK’s Committee. I receive no financial reward or any other benefit in respect of any of the work that I do supporting Anfi UK members who wish to make claims. I too have a claim against Anfi for my floating week at Monte and I have paid the same fees to JLCA for my own claim as other Anfi UK owners.

Please do ask if you have any further questions as I am happy to answer them.

Regards

Julie

PS I should just add that we had an Anfi UK Committee meeting last Saturday and I was requested to post on Facebook to explain the distinction between CLA and JLCA, as there is evidence that some people are confused by the similar initials.

22-01-16 11:03
TrevorBacon1

Julie
I know how dificult it can be in circumstances wearing to hats and have been in a similar position
but my wife and I not only commend you but thank you whole heartly for the imput over the last 12 months regarding the legal situation I and other members are dealing with and it is good to know that someone has there ear to the ground if i may use that fraze
Thank you again for your work and input much appreciated
Trevor/Marion

22-01-16 11:27
JulieJordan

Thank you for your kind comments, Trevor – it has been my pleasure.

24-01-16 10:12
WolfgangMaerz

It may be interesting to learn more about CLA:

It is known that CLA (Canarian Legal Alliance) makes aggressive marketing and cold-calling forbidden in Spain. I know of 30 + families of our club who are cold-called at home in Germany. The question is from whom this company has all this telephone numbers and email addresses. Where it is true that some have advertised rental & resell in the internet with public telephone number and email address there are also many families who do not have any personal data in the public. So I assume that former or current Anfi employees sold member lists with personal data to CLA.

You know that there are indeed TWO companies, Canarian Legal Alliance S.L. ( http://www.canarianlegalalliance.com ) and Resalegc Marketing S.L. ( http://www.reclaimgc.com ) who share the same telephone number ‘0034 928 185 028’ and the same company postal site address

C. / Clavijo y Fajardo n. 2
35120- Arguineguín
Gran Canaria- España

The postal address of CLA (office) mentioned on their website is different but the same address as above is mentioned in CLA’s contracts.

It is interesting to note that both companies do not have a legal notice on their website even this is demanded by Spanish law. This is a bit curious for a company with lawyers.

This two companies seem to share the work for the same purpose (taking Anfi and other resorts to court): I am not sure but CLA seems to be the lawyer office (with associated lawyers too) and Resalegc seems to perform the marketing. Cost of marketing is covered by 25 % bonus subtracted from the pay back money Anfi has to pay.

Recently Anfi members informed me that they get phone calls at home mentioning that one of the owner, the son of Björn Lyng, fled to South Africa together with his lawyer and 23 Million Euro taken from the maintenance fee. I do not think that this is true but it shows that CLA’s aggressive marketing is on the boundary what is illegal.

24-01-16 12:06
RichardWeston

If Radnar Lyng and his lawyer have not done as CLA rumour and have not laundered oil money and have not fled and have not stolen the said money, can we expect notice in the near future that CLA are are being sued by these two people (and/or others) for libel/slander/defamation of character or any other reason they might be damaged in their innocence? It would be helpful to members for some well supported rebuttal to come from these people directly, rather than the Anfi management, who everybody treats with scepticism every time they open their mouths or print anything.

24-01-16 16:20
JohnMackie

In relation to making claims against Anfi, has any members who are currently making a claim had any hassle from the Anfi Management during their holiday week in Anfi?
It would be interesting to hear if any members have been contacted by the Management regarding any claim they are currently pursuing.

24-01-16 18:01
NielsGuldbrandtJensen

I know a Anfi member, who had a personal contact to CLA. In the meeting with a lawyer from CLA they where presented to Eugene Kaiser. Kaiser’s girlfriend is a lawyer in CLA. Eugene Kaiser where arrested by the local police a few years ago.

I would not use money on CLA – be careful with these people.

If you need more information about Eugen Kaiser

Friendly Timeshare Advice Since 1997

Search for him and you will see the connection.

25-01-16 06:53
WolfgangMaerz

Here is what charming Eugen Kaiser (former Anfi ex Sales CEO) says himself about the reproaches: http://eugenkaiser.com/ . All what is said about him would not be true. Eugen Kaiser’s wife, Alexandra Emmott (brit), is owner of CLA.

25-01-16 16:00
TrevorBacon1

http://www.timeshareadvicecentre.co….e-claims/c17gs
Found this on line if this helps any member in regards to taking legal action or not
kind regards
Trevor

25-01-16 21:48
JulieJordan

Thanks Trevor. I have not come across this organisation before. Have any members spoken to them? Are they a claims company or do they provide truly independent advice? The problem with timeshare is that there are soooooo many different companies and organisations with very similar names.

26-01-16 11:57
TrevorBacon1

Julie
I have checked as much as I can as you are aware from my notes I try to check most things before informing others and this seems an ok site
I think the if members go on to it just to preen any info that supports or helps them for the future any info is better than none at least you can compare !!
just need members to double check when dealing with large matters of law before they act
regards
Trevor

28-01-16 18:12
anfiukmembers

Just to update members…. I have now researched the “Timeshare Advice Centre” and they are linked to ITRA aka Timeshare Release aka European Claims Centre.

Basically they are a timeshare claims company and in my view to be avoided. You do not need a claims company – you need a Spanish lawyer!

Julie Jordan

28-01-16 18:22
JulieJordan

Many members will have seen this Google translation of an article that appeared in a Norwegian newspaper on GC. – it has also been posted on the Anfi del Mar Contracts Discussion Facebook page.

https://translate.google.com/transla…a-Gran-Canaria

I asked JLCA to comment as Anfi UK members might be concerned as to the matters reported in it.

Their comments were as follows:

It is difficult to see the Norwegians’ point of view, as the referred cases were submitted 10 years ago, and it is these previous cases that have paved the way for the new cases being submitted to be managed more quickly and efficiently; they have created the doctrine which is being applied.

We have been pleasantly surprised at the speed of the Courts, bearing in mind claims submitted in October are already notified to Anfi – this is a testament to the clear cut nature of the submitted claims, so it is very unlikely that it will take anything like as long to collect the money due from Anfi.

As far as Spanish Law is concerned, an execution of sentence can be applied with a positive decision, so we cannot fathom why some claims have not been paid. Obviously we cannot know what the lawyer concerned has filed with the courts.

If the Norwegian owners at Anfi have the attitude of waiting to see what happens with other claims before taking any action – this just means that Anfi UK Members whose claims are already in process would likely be settled before the Norwegians decide to act!

29-01-16 15:57
JulieJordan
Reminder to those making a claim – 2016 maintenance payments due 31 January 2016

If you are making a claim, whether or not your claim includes maintenance fees paid during your period of ownership, you should continue to pay your maintenance bill until such time as the Court declares your contract null and void. You do not want to give Anfi any excuse to challenge the validity of your claim.

if you are also claiming back your maintenance fees, be sure to send a copy of your 2016 maintenance bill and proof of payment to JLCA so they can add it to your claim. In due course you should get it back with legal interest.

If you pay online you can print and send a copy of the webpage acknowledging payment or the confirmation email you receive from Anfi as proof of payment.

If you pay by telephone or bank transfer and do not receive a receipt from Anfi, send JLCA a copy of the relevant credit card or bank statement when you have it.

19-05-16 19:15
PaulAlchin

Hi I have only just seen about claims made on timeshare ..how are people putting in to find out if they have been affected. thanks

19-05-16 21:56
JulieJordan

Hi Paul
I have sent you a private message in response to your query.

Julie

12-09-16 13:55
Shae

HI Julie

Could you send the same info to me please

Thank you

Shae
27-10-16 12:26 #131
JulieJordan

I am closing this thread now – for the latest on the Anfi claims please see the new thread:

Anfi UK members’ claims against Anfi – read this

Julie Jordan
Committee Secretary
Anfi UK Members’ Club

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[Anonymous]

Anonymous

#3026

10-06-14 13:19
AlanJHutt

Membership proof of ownership

Have recently been asked to provide my maintenance invoice to prove my right to be a member. In the light of ID theft, not happy. Someone might use the info to rent out my time. Might not lose the week but would have hassle proving to Anfi I hand’t rented it out.

BUT the AGM minutes say that the members voted against this and Roger suggested a fresh resolution next year

So why has this vote been ignored ?

Has anyone else bee asked to send a copy of their invoice ?

10-06-14 15:15
KuldipBhati

Hi Alan
I am against this, and I haven’t been asked for my maintenance invoice yet.

Regards
DAwn

10-06-14 16:06
David Ledger

Quote:
Originally Posted by AlanJHutt View Post
Have recently been asked to provide my maintenance invoice to prove my right to be a member. In the light of ID theft, not happy. Someone might use the info to rent out my time. Might not lose the week but would have hassle proving to Anfi I hand’t rented it out.

BUT the AGM minutes say that the members voted against this and Roger suggested a fresh resolution next year

So why has this vote been ignored ?
The resolution that failed was about having a vote per week owned. This raised the issue of proof of ownership. The majority of attendees at the AGM were concerned that that there is no proof required to join. The committee said that they would investigate the possibility.

Obviously you don’t trust our committee not to use your Anfi information to steal your weeks. We are all identifiable with real addresses and are known personally by anyone who attends an AGM. I can more understand reluctance to divulge such information to an organisation that only uses an accommodation address where no-one has met the founders. In practice only our Membership Secretary will see the information. The fact that it has been verified for that year is then recorded in the database.

Quote:
Originally Posted by AlanJHutt View Post
Has anyone else bee asked to send a copy of their invoice ?
Yes, several – mainly chosen from the most vocal on the forum as they are more likely to be on the ball when looking for Anfi documents.

Quote:
Originally Posted by KuldipBhati View Post
Hi Alan
I am against this, and I haven’t been asked for my maintenance invoice yet.

Regards
DAwn
We’re just wanting to fill a loophole that was left open when the original founders decided that membership would be for owners only. Several ordinary members have formed the impression from reading posts that some forum posters here are using pseudonyms and are in fact ex-members, and have complained to the committee. Naturally any such people will not want to disclose proof of ownership. I’m not suggesting that that is your reason for being against it, especially as you will be meeting with Saverio this week.

You should have received your maintenance invoice back in December/January. In fact, as you are at Anfi at the moment, you must have paid it. (Unless you are using someone else’s weeks).

David

.

10-06-14 17:12
BrianPalin

Quote:
Originally Posted by AlanJHutt View Post
Has anyone else bee asked to send a copy of their invoice ?
Quote:
Originally Posted by David Ledger View Post
Yes, several – mainly chosen from the most vocal on the forum as they are more likely to be on the ball when looking for Anfi documents.
.
I haven’t been asked and am I not one of the most vocal on the
forum?

Brian

Quote:
Originally Posted by KuldipBhati View Post
Hi Alan
Quote:
Originally Posted by KuldipBhati View Post
I am against this, and I haven’t been asked for my maintenance invoice yet.

Regards
DAwn
Quote:
Originally Posted by David Ledger View Post
We’re just wanting to fill a loophole that was left open when the original founders decided that membership would be for owners only. Several ordinary members have formed the impression from reading posts that some forum posters here are using pseudonyms and are in fact ex-members, and have complained to the committee. Naturally any such people will not want to disclose proof of ownership. I’m not suggesting that that is your reason for being against it, especially as you will be meeting with Saverio this week.

You should have received your maintenance invoice back in December/January. In fact, as you are at Anfi at the moment, you must have paid it. (Unless you are using someone else’s weeks).

David
.
I use a pseudonym and can confirm that I am a current member of Anfi.

Are you using my weeks Dawn???

10-06-14 20:56
NielsGuldbrandtJensen

I have no problem if Anfi UK want a proof of my owned Anfi weeks. On http://www.anfi.com you can find all contracts. You only need to login on every club and there you can take a hard copy of the contracts and mail it to Membership Secretary.

The Secretary can confirm and delete the mails and nobody will have problems with that.

Just my opinion.

Niels

10-06-14 20:58
NielsGuldbrandtJensen

I forgot to write, that you can’t join anfi.com if you don’t are a owner. So former owners have no login.

Niels

11-06-14 08:08
StanWright

I don’t post often for fear of being criticised but in this instance I feel that Alan is right.
The resolution, according to the minutes, included for members to prove ownership.
Again, according to the minutes, Roger said the resolution could be changed and to the next AGM.
After a vote the resolution was rejected.

11-06-14 08:57
KuldipBhati

Quote:
Originally Posted by StanWright View Post
I don’t post often for fear of being criticised but in this instance I feel that Alan is right.
The resolution, according to the minutes, included for members to prove ownership.
Again, according to the minutes, Roger said the resolution could be changed and to the next AGM.
After a vote the resolution was rejected.

This is exactly what I wrote about earlier people are not posting on this forum for fear of being criticised. Unless you write something like I walked into Arguinigan today, or I went to the Lun Chinese restaurant Yesterday the committee doesn’t like it.
I have never got a thankyou for any of my posts could it be because I am expressing an opinion.

Dawn

11-06-14 09:53
BrianPalin

Can I thank you for all your posts, those already posted and those yet to be posted. You make a valuable contribution to the forum so please keep it up. You are entitled to your opinion as are all members and not everyone will agree with you but your opinion should be respected. Members owning at Anfi has alway been taken on trust and if I am asked to prove that I own at Anfi then any trust goes out of the window, but what I would do if that situation arose I don’t know at the moment.

11-06-14 18:04
WilliamGent

I have been trying to contribute to this for the last 24 hours but have encountered the same problem as Jon ( see other thread).Here’s hoping.
I personally have no problem with the requirement to prove ownership at Anfi.As ownership is a prerequisite of membership of AnfiUK Members Club it seems entirely reasonable to be asked to demonstrate that this basic criteria is met.In the same vein, as ownership and membership are interdependent it does not require the passing of a resolution at the AGM in order to seek such verification. There has been limited debate on the forum about how to achieve this with limited suggestions as alternatives being put forward.It will be interesting to see the response to this pilot.I have already copied Roger.
Bill

11-06-14 19:42
KuldipBhati

Quote:
Originally Posted by BrianPalin View Post
Can I thank you for all your posts, those already posted and those yet to be posted. You make a valuable contribution to the forum so please keep it up. You are entitled to your opinion as are all members and not everyone will agree with you but your opinion should be respected. Members owning at Anfi has alway been taken on trust and if I am asked to prove that I own at Anfi then any trust goes out of the window, but what I would do if that situation arose I don’t know at the moment.
Hi Brian

I totally agree with everything you have written. I have been an owner at Anfi since 1999 and a member of this club since 2008
I can honestly say if when I joined this club if I had all the kerfuffle of scanning in my maintenance invoice to join I might not have bothered. I think a lot of others will feel the same way.

Regards
Dawn

11-06-14 20:17
JonSwatton

As with Bill, I’ve had some problems accessing the forum in the past couple of days but that all now seems to have resolved itself.

So… to add my two penneth in all of this…Please bear with me, it’s a long post.

Firstly, I was one of the original batch of members to have been asked to provide proof of ownership and it took no more than ten minutes to dig out, scan and email the document to Roger. I fully accept that some members may not have the documents so easily to hand or indeed be able to scan/photograph them as quickly. The request for the information had a fourteen day time limit and even then, upon expiry, the membership account would only be suspended until such info was forthcoming.

I have absolutely no issue with being asked to evidence ownership, just like I wouldn’t have a problem evidencing ownership if I was going to attend my Beach Club OGM, which, I understand was a pre-requisite in the past. Do Anfi allow a non member access the ‘members only’ section of their website? Do Anfi go on the basis of trust to allow anyone in their OGMs ? It appears not. So perhaps that’s then why they’re so poorly attended as everyone has the hump that they have to prove who they are and that they own (sorry for flippancy but I hope you can see my point). As has already been pointed out, the pre-requisite of membership of this club is that you must be a current member.

In an ideal world, we could carry on on the basis of trust and assume that everyone who coughs up £11 or so per annum is

1) A real person (even if they use a forum ‘handle’ – I used to be ‘Party Monkey’)
2) A current owner.

Sadly, however this is not an ideal world and over the years on many forums I’ve participated in I’ve noticed what I believe to be a number of ‘sockpuppet’ accounts.

Basically, this term is used in internet forums to describe a user who creates multiple user IDs and may use them to ‘sway’ opinion, particularly effective in relatively little used forums.

An example….

JonSwatton says : ‘Why do we bother with a newsletter when the forum can perform that function much better’ (a genuine opinion of mine)

Now, there would be a number of posts from others giving reasons why it should remain and others agreeing with me…. but.. what if those supportive posts were supplemented from additional user accounts that I’d created….

JonSwatton1 says : ‘Yes I agree, why are the committee flogging a dead horse’
JonSwatton2 says : ‘I fully agree, newsletters are outdated’
JonSwatton3 says : ‘Totally agree – anyone that thinks a newsletter is better than the forum is a complete numpty’

Now clearly, anyone trying to do this wouldn’t use such obvious usernames but, by forking out four lots of membership subs, I could potentially sway a view of those more ‘undecided’ members by posting under accounts that are not real owners. Unfair and underhand isn’t it ?

Let’s take it to another level now. Consider the following scenarios.

1) I stop owning at Anfi

2) I leave this club under a cloud and my membership is cancelled albeit I still own at Anfi.

In situation 1) it’s likely that if I stopped owning, I’d cancel my reoccurring payment(s) and naturally leave the club as a ‘non-renewal’ but let’s say I didn’t cancel the payment(s) and carried on chipping in on topics (whether it was with just one or multiple logins). A non owner, potentially swaying the direction of a club for owners.

In situation 2), basically I get booted out of here despite still being an owner. As an act of retaliation I set up user name ‘JonSwattonRevenge’ under a fictious address and claim I own three weeks in Beach Club and pay £11 a year to basically stir it up and have some sport or indeed, I’m more subtle and try to engineer a membership movement against the committee or perhaps play on any rumblings of discontent.

Both of these scenarios only work on the basis that this club has taken everything ‘on trust’ and not required some evidence of ownership. A blatant abuse of the trust that the club has run with for many years…. and the irony is not lost on me.

I’ll leave you all to form your own opinions as to whether these scenarios exist on here but if a by-product of this pilot scheme identifies members that are here under false pretenses (accepting some ‘non renewals’ may have genuinely forgotten the recurring payment and so I’m sure will be happy for the reminder), then happy days as far as I’m concerned.

12-06-14 08:33
MichaelSpencer
Proof of ownership

I agree with Jon and Bill, I can see no problem with asking for proof of ownership, If it has the desired effect then all well and good, as we all know there are some people posting on this forum under false names and we need to stop that the best way we can.
I must be one of the more vocal members ( as our chairman put it) as I have been asked to send copy of my latest maintenance invoice to prove ownership, so you’re not on your own Alan.
It took about 3 mins to scan and attach to a email and send to Roger, 2 mins later I received a polite acknowledgement that he had received it safely.
Michael Spencer.

12-06-14 15:51
RobertDickson

In this world of ‘Data Protection’ I am always wary of what happens to my info once I’ve sent it.
Speaking as someone who has been a victim of identity fraud (Bank account emptied right upto the overdraft in one day!), I am always very wary of any paperwork that has my details on it. I’m in my own routine when it comes to shredding everything for the bin etc. I take as much care as possible to ensure that paperwork in my possession is handled and destroyed the right way. Therefore, sending it by email to a stranger, albeit a committee member, it does worry me. What happens there, do they delete the email? If so, do they securely empty their ‘trash’ or ‘deleted emails? do they keep a copy? I don’t know how I will get round this one, should I be asked. Im sure the committee could use their contacts at Anfi to verify who is and isn’t a member. However, I think they will get the same data protection issue.

12-06-14 16:09
KarenPearson

Hi Robert I am just looking at my Anfi invoice and all I see is a reference number an amount and my name and address plus instructions on how to pay. We already have your name and address, we all know how much each of the clubs maintenance fees are but this could be blocked off I suppose if the rest of the committee agrees. We as a club have to abide by the data protection laws and don’t keep unnecessary data. The emails will be deleted, some members have sent in hard copies and they are being shredded. What data do you think on your invoice could be used for someone to use for fraud? As for Anfi verifying members this is never ever going to happen.

Regards,
Karen

12-06-14 18:44
KuldipBhati

So every year when I renew my membership with the club am I going to have to scan a copy of my recent maintenance invoice. Anyone could scan in their invoice then sell up 6 months later and still be a member. Who is to know?

Dawn

12-06-14 19:27
RobertDickson

To be honest, I don’t know if I could come up with my invoice at the moment. We are mid house move and there is also a fair chance that the invoice has been shredded already. I am at Anfi at the moment, but that’s no proof I didn’t rent, or I have did as Dawn has suggested.

12-06-14 21:26
JulieJordan

Yes, it is possible that some members who have sold their weeks during the year will be able to ‘prove’ ownership by producing a copy of their last maintenance invoice, but only for one year. When they come to renew they will not be able to show a current membership. The production of a membership certificate (for those who have recently purchased) or a maintenance invoice (for those who have owned for a while) is the best we have been able to come up with. If you can think of a better way of proving that you own at Anfi and are therefore eligible to join the Club, that does not require the co-operation of the Anfi Group itself, we’d love to hear about it, Dawn?

12-06-14 21:35
JulieJordan

Hi Robert
If you receive an email asking for proof of ownership and cannot lay your hands on your latest maintenance invoice then a copy of your membership certificate and some form of proof of payment of your 2014 maintenance fees, eg a copy of your bank statement or credit card statement showing the amount paid to Anfi, would suffice. You can of course blank out all other financial details such as account numbers and all other payments on the statement to protect your other personal and financial information – we are only interested in proof that you are paying maintenance to Anfi. Alternatively you could ask Anfi for a copy of your most recent invoice and/or a receipt for payment.
There are always ways round these things and now you know that a copy of your maintenance invoice will be required when you renew your membership next year, you can scan it and store it on your computer in readiness before you put the original in the shredder. Kind regards

Julie

12-06-14 22:04
NielsGuldbrandtJensen

Hi Julie,

Why not try http://www.anfi.com and select the Members Area. There you will find your User Profile and you can see your contracts. Take a hardcopy and you have all information needed – name and contractnumber.

If you don’t own at Anfi you will not have access.

Try it

Niels

13-06-14 06:49
JonSwatton

I just tried Niels’ suggestion on the members section of Anfi.com and that could be a possible backstop solution. It presented me with a screen showing my full name and then my Beach Club contract.

It’s not too difficult then to take a screen grab (Print Screen button) and paste it straight away into an email.

Only slight problem might be that there would need to be some way of ‘dating’ that screen grab to show that it’s current and not one from previous years. You can change a date/time on the clock on the PC to say anything.

Overall, it’s another partial solution that could be considered if a member has misplaced the other elements.

I do fully appreciate Robert’s concerns and his cautious approach and I’m sure I’d be the same if I’d have experienced the same as him.

Funnily enough, when I think back to when I joined this club in 2010, after a few chats with Bruce, he allowed me to join on the basis that my ownership was going through due process. However, I did have to send him a copy of my WWTH purchase confirmation contract (with things like pricing details etc blanked out) to evidence that I was actually going to become an owner. (Completely off topic I know but this whole thing stirred up the memories)

13-06-14 09:57
KarenPearson

Quote:
Originally Posted by JonSwatton View Post
I just tried Niels’ suggestion on the members section of Anfi.com and that could be a possible backstop solution. It presented me with a screen showing my full name and then my Beach Club contract.

It’s not too difficult then to take a screen grab (Print Screen button) and paste it straight away into an email.

Only slight problem might be that there would need to be some way of ‘dating’ that screen grab to show that it’s current and not one from previous years. You can change a date/time on the clock on the PC to say anything.

Overall, it’s another partial solution that could be considered if a member has misplaced the other elements.

I do fully appreciate Robert’s concerns and his cautious approach and I’m sure I’d be the same if I’d have experienced the same as him.

Funnily enough, when I think back to when I joined this club in 2010, after a few chats with Bruce, he allowed me to join on the basis that my ownership was going through due process. However, I did have to send him a copy of my WWTH purchase confirmation contract (with things like pricing details etc blanked out) to evidence that I was actually going to become an owner. (Completely off topic I know but this whole thing stirred up the memories)
Arkwright has also suggested this to me, it could be the solution but it would have to be tested out to see if it is a foolproof method. I think it’s ironic that Bruce asked you for proof Jon and that it wasn’t taken on trust.

Karen

13-06-14 13:34
KarenPearson

Quote:
Originally Posted by KuldipBhati View Post
So every year when I renew my membership with the club am I going to have to scan a copy of my recent maintenance invoice. Anyone could scan in their invoice then sell up 6 months later and still be a member. Who is to know?

Dawn

We can only check annually or on membership renewal, and there is no way we could know part way through a year that someone has sold.

But we would know that they were a valid ower when they joined or reenewed – which was the concern at the AGM.
Karen

13-06-14 20:42
JulieJordan

The screen shot idea is a good one but only, as Jon has pointed out, if it can be date verified. Another problem is that it does not include an address which is a key element of proof of identity for most other purposes. If no other documentation was available it might be an acceptable form of proof of ownership, but I would suggest only until renewal in 2015 when a copy invoice should be provided.

Julie

[Anonymous]

Anonymous

#3026

10-06-14 13:19
AlanJHutt

Membership proof of ownership

Have recently been asked to provide my maintenance invoice to prove my right to be a member. In the light of ID theft, not happy. Someone might use the info to rent out my time. Might not lose the week but would have hassle proving to Anfi I hand’t rented it out.

BUT the AGM minutes say that the members voted against this and Roger suggested a fresh resolution next year

So why has this vote been ignored ?

Has anyone else bee asked to send a copy of their invoice ?

10-06-14 15:15
KuldipBhati

Hi Alan
I am against this, and I haven’t been asked for my maintenance invoice yet.

Regards
DAwn

10-06-14 16:06
David Ledger

Quote:
Originally Posted by AlanJHutt View Post
Have recently been asked to provide my maintenance invoice to prove my right to be a member. In the light of ID theft, not happy. Someone might use the info to rent out my time. Might not lose the week but would have hassle proving to Anfi I hand’t rented it out.

BUT the AGM minutes say that the members voted against this and Roger suggested a fresh resolution next year

So why has this vote been ignored ?
The resolution that failed was about having a vote per week owned. This raised the issue of proof of ownership. The majority of attendees at the AGM were concerned that that there is no proof required to join. The committee said that they would investigate the possibility.

Obviously you don’t trust our committee not to use your Anfi information to steal your weeks. We are all identifiable with real addresses and are known personally by anyone who attends an AGM. I can more understand reluctance to divulge such information to an organisation that only uses an accommodation address where no-one has met the founders. In practice only our Membership Secretary will see the information. The fact that it has been verified for that year is then recorded in the database.

Quote:
Originally Posted by AlanJHutt View Post
Has anyone else bee asked to send a copy of their invoice ?
Yes, several – mainly chosen from the most vocal on the forum as they are more likely to be on the ball when looking for Anfi documents.

Quote:
Originally Posted by KuldipBhati View Post
Hi Alan
I am against this, and I haven’t been asked for my maintenance invoice yet.

Regards
DAwn
We’re just wanting to fill a loophole that was left open when the original founders decided that membership would be for owners only. Several ordinary members have formed the impression from reading posts that some forum posters here are using pseudonyms and are in fact ex-members, and have complained to the committee. Naturally any such people will not want to disclose proof of ownership. I’m not suggesting that that is your reason for being against it, especially as you will be meeting with Saverio this week.

You should have received your maintenance invoice back in December/January. In fact, as you are at Anfi at the moment, you must have paid it. (Unless you are using someone else’s weeks).

David

.

10-06-14 17:12
BrianPalin

Quote:
Originally Posted by AlanJHutt View Post
Has anyone else bee asked to send a copy of their invoice ?
Quote:
Originally Posted by David Ledger View Post
Yes, several – mainly chosen from the most vocal on the forum as they are more likely to be on the ball when looking for Anfi documents.
.
I haven’t been asked and am I not one of the most vocal on the
forum?

Brian

Quote:
Originally Posted by KuldipBhati View Post
Hi Alan
Quote:
Originally Posted by KuldipBhati View Post
I am against this, and I haven’t been asked for my maintenance invoice yet.

Regards
DAwn
Quote:
Originally Posted by David Ledger View Post
We’re just wanting to fill a loophole that was left open when the original founders decided that membership would be for owners only. Several ordinary members have formed the impression from reading posts that some forum posters here are using pseudonyms and are in fact ex-members, and have complained to the committee. Naturally any such people will not want to disclose proof of ownership. I’m not suggesting that that is your reason for being against it, especially as you will be meeting with Saverio this week.

You should have received your maintenance invoice back in December/January. In fact, as you are at Anfi at the moment, you must have paid it. (Unless you are using someone else’s weeks).

David
.
I use a pseudonym and can confirm that I am a current member of Anfi.

Are you using my weeks Dawn???

10-06-14 20:56
NielsGuldbrandtJensen

I have no problem if Anfi UK want a proof of my owned Anfi weeks. On http://www.anfi.com you can find all contracts. You only need to login on every club and there you can take a hard copy of the contracts and mail it to Membership Secretary.

The Secretary can confirm and delete the mails and nobody will have problems with that.

Just my opinion.

Niels

10-06-14 20:58
NielsGuldbrandtJensen

I forgot to write, that you can’t join anfi.com if you don’t are a owner. So former owners have no login.

Niels

11-06-14 08:08
StanWright

I don’t post often for fear of being criticised but in this instance I feel that Alan is right.
The resolution, according to the minutes, included for members to prove ownership.
Again, according to the minutes, Roger said the resolution could be changed and to the next AGM.
After a vote the resolution was rejected.

11-06-14 08:57
KuldipBhati

Quote:
Originally Posted by StanWright View Post
I don’t post often for fear of being criticised but in this instance I feel that Alan is right.
The resolution, according to the minutes, included for members to prove ownership.
Again, according to the minutes, Roger said the resolution could be changed and to the next AGM.
After a vote the resolution was rejected.

This is exactly what I wrote about earlier people are not posting on this forum for fear of being criticised. Unless you write something like I walked into Arguinigan today, or I went to the Lun Chinese restaurant Yesterday the committee doesn’t like it.
I have never got a thankyou for any of my posts could it be because I am expressing an opinion.

Dawn

11-06-14 09:53
BrianPalin

Can I thank you for all your posts, those already posted and those yet to be posted. You make a valuable contribution to the forum so please keep it up. You are entitled to your opinion as are all members and not everyone will agree with you but your opinion should be respected. Members owning at Anfi has alway been taken on trust and if I am asked to prove that I own at Anfi then any trust goes out of the window, but what I would do if that situation arose I don’t know at the moment.

11-06-14 18:04
WilliamGent

I have been trying to contribute to this for the last 24 hours but have encountered the same problem as Jon ( see other thread).Here’s hoping.
I personally have no problem with the requirement to prove ownership at Anfi.As ownership is a prerequisite of membership of AnfiUK Members Club it seems entirely reasonable to be asked to demonstrate that this basic criteria is met.In the same vein, as ownership and membership are interdependent it does not require the passing of a resolution at the AGM in order to seek such verification. There has been limited debate on the forum about how to achieve this with limited suggestions as alternatives being put forward.It will be interesting to see the response to this pilot.I have already copied Roger.
Bill

11-06-14 19:42
KuldipBhati

Quote:
Originally Posted by BrianPalin View Post
Can I thank you for all your posts, those already posted and those yet to be posted. You make a valuable contribution to the forum so please keep it up. You are entitled to your opinion as are all members and not everyone will agree with you but your opinion should be respected. Members owning at Anfi has alway been taken on trust and if I am asked to prove that I own at Anfi then any trust goes out of the window, but what I would do if that situation arose I don’t know at the moment.
Hi Brian

I totally agree with everything you have written. I have been an owner at Anfi since 1999 and a member of this club since 2008
I can honestly say if when I joined this club if I had all the kerfuffle of scanning in my maintenance invoice to join I might not have bothered. I think a lot of others will feel the same way.

Regards
Dawn

11-06-14 20:17
JonSwatton

As with Bill, I’ve had some problems accessing the forum in the past couple of days but that all now seems to have resolved itself.

So… to add my two penneth in all of this…Please bear with me, it’s a long post.

Firstly, I was one of the original batch of members to have been asked to provide proof of ownership and it took no more than ten minutes to dig out, scan and email the document to Roger. I fully accept that some members may not have the documents so easily to hand or indeed be able to scan/photograph them as quickly. The request for the information had a fourteen day time limit and even then, upon expiry, the membership account would only be suspended until such info was forthcoming.

I have absolutely no issue with being asked to evidence ownership, just like I wouldn’t have a problem evidencing ownership if I was going to attend my Beach Club OGM, which, I understand was a pre-requisite in the past. Do Anfi allow a non member access the ‘members only’ section of their website? Do Anfi go on the basis of trust to allow anyone in their OGMs ? It appears not. So perhaps that’s then why they’re so poorly attended as everyone has the hump that they have to prove who they are and that they own (sorry for flippancy but I hope you can see my point). As has already been pointed out, the pre-requisite of membership of this club is that you must be a current member.

In an ideal world, we could carry on on the basis of trust and assume that everyone who coughs up £11 or so per annum is

1) A real person (even if they use a forum ‘handle’ – I used to be ‘Party Monkey’)
2) A current owner.

Sadly, however this is not an ideal world and over the years on many forums I’ve participated in I’ve noticed what I believe to be a number of ‘sockpuppet’ accounts.

Basically, this term is used in internet forums to describe a user who creates multiple user IDs and may use them to ‘sway’ opinion, particularly effective in relatively little used forums.

An example….

JonSwatton says : ‘Why do we bother with a newsletter when the forum can perform that function much better’ (a genuine opinion of mine)

Now, there would be a number of posts from others giving reasons why it should remain and others agreeing with me…. but.. what if those supportive posts were supplemented from additional user accounts that I’d created….

JonSwatton1 says : ‘Yes I agree, why are the committee flogging a dead horse’
JonSwatton2 says : ‘I fully agree, newsletters are outdated’
JonSwatton3 says : ‘Totally agree – anyone that thinks a newsletter is better than the forum is a complete numpty’

Now clearly, anyone trying to do this wouldn’t use such obvious usernames but, by forking out four lots of membership subs, I could potentially sway a view of those more ‘undecided’ members by posting under accounts that are not real owners. Unfair and underhand isn’t it ?

Let’s take it to another level now. Consider the following scenarios.

1) I stop owning at Anfi

2) I leave this club under a cloud and my membership is cancelled albeit I still own at Anfi.

In situation 1) it’s likely that if I stopped owning, I’d cancel my reoccurring payment(s) and naturally leave the club as a ‘non-renewal’ but let’s say I didn’t cancel the payment(s) and carried on chipping in on topics (whether it was with just one or multiple logins). A non owner, potentially swaying the direction of a club for owners.

In situation 2), basically I get booted out of here despite still being an owner. As an act of retaliation I set up user name ‘JonSwattonRevenge’ under a fictious address and claim I own three weeks in Beach Club and pay £11 a year to basically stir it up and have some sport or indeed, I’m more subtle and try to engineer a membership movement against the committee or perhaps play on any rumblings of discontent.

Both of these scenarios only work on the basis that this club has taken everything ‘on trust’ and not required some evidence of ownership. A blatant abuse of the trust that the club has run with for many years…. and the irony is not lost on me.

I’ll leave you all to form your own opinions as to whether these scenarios exist on here but if a by-product of this pilot scheme identifies members that are here under false pretenses (accepting some ‘non renewals’ may have genuinely forgotten the recurring payment and so I’m sure will be happy for the reminder), then happy days as far as I’m concerned.

12-06-14 08:33
MichaelSpencer
Proof of ownership

I agree with Jon and Bill, I can see no problem with asking for proof of ownership, If it has the desired effect then all well and good, as we all know there are some people posting on this forum under false names and we need to stop that the best way we can.
I must be one of the more vocal members ( as our chairman put it) as I have been asked to send copy of my latest maintenance invoice to prove ownership, so you’re not on your own Alan.
It took about 3 mins to scan and attach to a email and send to Roger, 2 mins later I received a polite acknowledgement that he had received it safely.
Michael Spencer.

12-06-14 15:51
RobertDickson

In this world of ‘Data Protection’ I am always wary of what happens to my info once I’ve sent it.
Speaking as someone who has been a victim of identity fraud (Bank account emptied right upto the overdraft in one day!), I am always very wary of any paperwork that has my details on it. I’m in my own routine when it comes to shredding everything for the bin etc. I take as much care as possible to ensure that paperwork in my possession is handled and destroyed the right way. Therefore, sending it by email to a stranger, albeit a committee member, it does worry me. What happens there, do they delete the email? If so, do they securely empty their ‘trash’ or ‘deleted emails? do they keep a copy? I don’t know how I will get round this one, should I be asked. Im sure the committee could use their contacts at Anfi to verify who is and isn’t a member. However, I think they will get the same data protection issue.

12-06-14 16:09
KarenPearson

Hi Robert I am just looking at my Anfi invoice and all I see is a reference number an amount and my name and address plus instructions on how to pay. We already have your name and address, we all know how much each of the clubs maintenance fees are but this could be blocked off I suppose if the rest of the committee agrees. We as a club have to abide by the data protection laws and don’t keep unnecessary data. The emails will be deleted, some members have sent in hard copies and they are being shredded. What data do you think on your invoice could be used for someone to use for fraud? As for Anfi verifying members this is never ever going to happen.

Regards,
Karen

12-06-14 18:44
KuldipBhati

So every year when I renew my membership with the club am I going to have to scan a copy of my recent maintenance invoice. Anyone could scan in their invoice then sell up 6 months later and still be a member. Who is to know?

Dawn

12-06-14 19:27
RobertDickson

To be honest, I don’t know if I could come up with my invoice at the moment. We are mid house move and there is also a fair chance that the invoice has been shredded already. I am at Anfi at the moment, but that’s no proof I didn’t rent, or I have did as Dawn has suggested.

12-06-14 21:26
JulieJordan

Yes, it is possible that some members who have sold their weeks during the year will be able to ‘prove’ ownership by producing a copy of their last maintenance invoice, but only for one year. When they come to renew they will not be able to show a current membership. The production of a membership certificate (for those who have recently purchased) or a maintenance invoice (for those who have owned for a while) is the best we have been able to come up with. If you can think of a better way of proving that you own at Anfi and are therefore eligible to join the Club, that does not require the co-operation of the Anfi Group itself, we’d love to hear about it, Dawn?

12-06-14 21:35
JulieJordan

Hi Robert
If you receive an email asking for proof of ownership and cannot lay your hands on your latest maintenance invoice then a copy of your membership certificate and some form of proof of payment of your 2014 maintenance fees, eg a copy of your bank statement or credit card statement showing the amount paid to Anfi, would suffice. You can of course blank out all other financial details such as account numbers and all other payments on the statement to protect your other personal and financial information – we are only interested in proof that you are paying maintenance to Anfi. Alternatively you could ask Anfi for a copy of your most recent invoice and/or a receipt for payment.
There are always ways round these things and now you know that a copy of your maintenance invoice will be required when you renew your membership next year, you can scan it and store it on your computer in readiness before you put the original in the shredder. Kind regards

Julie

12-06-14 22:04
NielsGuldbrandtJensen

Hi Julie,

Why not try http://www.anfi.com and select the Members Area. There you will find your User Profile and you can see your contracts. Take a hardcopy and you have all information needed – name and contractnumber.

If you don’t own at Anfi you will not have access.

Try it

Niels

13-06-14 06:49
JonSwatton

I just tried Niels’ suggestion on the members section of Anfi.com and that could be a possible backstop solution. It presented me with a screen showing my full name and then my Beach Club contract.

It’s not too difficult then to take a screen grab (Print Screen button) and paste it straight away into an email.

Only slight problem might be that there would need to be some way of ‘dating’ that screen grab to show that it’s current and not one from previous years. You can change a date/time on the clock on the PC to say anything.

Overall, it’s another partial solution that could be considered if a member has misplaced the other elements.

I do fully appreciate Robert’s concerns and his cautious approach and I’m sure I’d be the same if I’d have experienced the same as him.

Funnily enough, when I think back to when I joined this club in 2010, after a few chats with Bruce, he allowed me to join on the basis that my ownership was going through due process. However, I did have to send him a copy of my WWTH purchase confirmation contract (with things like pricing details etc blanked out) to evidence that I was actually going to become an owner. (Completely off topic I know but this whole thing stirred up the memories)

13-06-14 09:57
KarenPearson

Quote:
Originally Posted by JonSwatton View Post
I just tried Niels’ suggestion on the members section of Anfi.com and that could be a possible backstop solution. It presented me with a screen showing my full name and then my Beach Club contract.

It’s not too difficult then to take a screen grab (Print Screen button) and paste it straight away into an email.

Only slight problem might be that there would need to be some way of ‘dating’ that screen grab to show that it’s current and not one from previous years. You can change a date/time on the clock on the PC to say anything.

Overall, it’s another partial solution that could be considered if a member has misplaced the other elements.

I do fully appreciate Robert’s concerns and his cautious approach and I’m sure I’d be the same if I’d have experienced the same as him.

Funnily enough, when I think back to when I joined this club in 2010, after a few chats with Bruce, he allowed me to join on the basis that my ownership was going through due process. However, I did have to send him a copy of my WWTH purchase confirmation contract (with things like pricing details etc blanked out) to evidence that I was actually going to become an owner. (Completely off topic I know but this whole thing stirred up the memories)
Arkwright has also suggested this to me, it could be the solution but it would have to be tested out to see if it is a foolproof method. I think it’s ironic that Bruce asked you for proof Jon and that it wasn’t taken on trust.

Karen

13-06-14 13:34
KarenPearson

Quote:
Originally Posted by KuldipBhati View Post
So every year when I renew my membership with the club am I going to have to scan a copy of my recent maintenance invoice. Anyone could scan in their invoice then sell up 6 months later and still be a member. Who is to know?

Dawn

We can only check annually or on membership renewal, and there is no way we could know part way through a year that someone has sold.

But we would know that they were a valid ower when they joined or reenewed – which was the concern at the AGM.
Karen

13-06-14 20:42
JulieJordan

The screen shot idea is a good one but only, as Jon has pointed out, if it can be date verified. Another problem is that it does not include an address which is a key element of proof of identity for most other purposes. If no other documentation was available it might be an acceptable form of proof of ownership, but I would suggest only until renewal in 2015 when a copy invoice should be provided.

Julie

[Anonymous]

Anonymous

#2984

16-10-12 19:49
RobertDickson

Request for an EGM.

Six members became concerned with the way the Anfi UK Club is faring and we found a discrepancy in the election of the new Committee members as recorded in the AGM Minutes. The effect was that the Committee was being run with only three correctly elected members. We were also concerned about the general management of the Club.

In accordance with the Club Constitution, we called for an EGM to correct the discrepancy and hold a proper election. We sent the papers by email to Karen Pearson on 4th October.

To avoid costs to the membership, we found a venue which we were prepared to pay for. It was in Solihull which is about as central as you can get for the bulk of the membership.

The response from the Chairman and Secretary has been to revise the AGM Minutes to say that a vote was held.

We find this very surprising. How was it that the secretary made such a bad mistake, how come the Chairman didn’t spot it and why did none of the other Committee members spot it ? Or did they decide they couldn’t be bothered to check ? Whatever the explanation, it does not look good. It begs the question whether anything else is going wrong. David has in private messages said he will not permit criticisms of the Committee on the forum. Why not ? What is he hiding ?

We also asked for a resolution for a vote of no confidence in the Chairman listing a number of issues.

If you would like to see those papers, please PM me or anyone you think might have a copy.

17-10-12 08:04
SeanHassall

WOW ! someone writing common sense!. We have a committees to operate a group, organisation, club or society. The committee is (or Should) be elected correctly, without fault so that a fair practice is clearly demonstarted. Although most of these committees are unpaid work, it has always been my opinion that you do it for the good of your group and MUST except crititism and comment as part of the system. If a person has nothing to hide then they should respond in a correct manner for other members to see that they are professional and capable of working for the members. It is very upsetting and very clear that there has been issues with anfi uk members club. I now wonder if this is the reason that the new club anficlub GB has been set up, and unless anfi uk sorts its self out, I feel the members will simply moved clubs and not renew membership, which would be a great shame. If anfi Uk choose to ignore the members wishes and concerns ( and may even delete my posting) it will demonstrate the poor conduct which has been questioned.

17-10-12 10:50
KarenPearson

Quote:
Originally Posted by RobertDickson View Post
Six members became concerned with the way the Anfi UK Club is faring and we found a discrepancy in the election of the new Committee members as recorded in the AGM Minutes. The effect was that the Committee was being run with only three correctly elected members. We were also concerned about the general management of the Club.

In accordance with the Club Constitution, we called for an EGM to correct the discrepancy and hold a proper election. We sent the papers by email to Karen Pearson on 4th October.

To avoid costs to the membership, we found a venue which we were prepared to pay for. It was in Solihull which is about as central as you can get for the bulk of the membership.

The response from the Chairman and Secretary has been to revise the AGM Minutes to say that a vote was held.

We find this very surprising. How was it that the secretary made such a bad mistake, how come the Chairman didn’t spot it and why did none of the other Committee members spot it ? Or did they decide they couldn’t be bothered to check ? Whatever the explanation, it does not look good. It begs the question whether anything else is going wrong. David has in private messages said he will not permit criticisms of the Committee on the forum. Why not ? What is he hiding ?

We also asked for a resolution for a vote of no confidence in the Chairman listing a number of issues.

If you would like to see those papers, please PM me or anyone you think might have a copy.
Robert and Sean,

I accept responsibility for the mistake I made, when you sent the EGM paperwork I couldn’t understand what you meant about the elections so I started to scrutinise the AGM minutes and realised what I had done. The minutes were passed out to the rest of the committee Harry Coxhead included, to look for my errors but unfortunately my missing text was not picked up. I am only a volunteer like the rest of the committee, I am not and have never been a secretary so the role doesn’t come easy to me. Bruce talked me into being the secretary about 3 years ago and I have tried to pass the job on but no one seems to want it. I wonder why!! I can take criticism when its warranted but in this instance I don’t think it is. I have nothing to hide and as far as I am aware neither has any of the other members of the committee, we just want to help members and we do try to do our best for them. Obviously we can’t please everyone and there is always going to be a small minority that are going to find fault in everything we do. I feel totally demoralised by a handful of members who are trying to bring a hard working committee to its knees. After battling breast cancer twice now in the last few years this is another battle that I could well do without. Karen

17-10-12 21:16
DoreenSwan

Hi Everyone

I agree with Karen, I volunteered for the committee just before I was diagnosed with breast cancer and thankfully still here to say a few words. Seemingly some of the committee members were not ‘elected’ correctly I beg to differ unless I was at a different AGM. I have and so have all committee members always worked voluntarily for the good of the club and it’s members. to think that several members think otherwise is quite hurtful maybe I am too sensitve to be on the committee but I have done my best for the members of this lovely club. I like Karen do not wish to battle with anyone or anything again. Life is too short for all the bickering that has been going on lately and hopefully this will be resolved soon.

Doreen

18-10-12 18:50
David Ledger

Quote:
Originally Posted by RobertDickson View Post
Six members became concerned with the way the Anfi UK Club is faring and we found a discrepancy in the election of the new Committee members as recorded in the AGM Minutes. The effect was that the Committee was being run with only three correctly elected members. We were also concerned about the general management of the Club.
The entire committee was properly elected. The six misunderstand how elections work. They think that live nominations from the floor at an AGM are required even when there were sufficient nominations by the closing date. Candidates have to be nominated in sufficient time for those who vote by post to have a fair vote. When the number of candidates equals the number of vacancies, no vote needs to be held. (We did in fact take a vote at the AGM, but if a candidate had been rejected we could have done nothing about it. We could not have asked for further nominations from the floor without a Tardis to re-issue the postal voting forms). Our local Parish and District Councils do this all the time. Parish councillors stand down after their turn, stand again, and are re-elected by default if there are no new candidates without any vote taking place. Just like our councils, we don’t need a vote for us to be elected when the numbers match. The election is the whole process; the vote, or poll, is something that is only needed to complete an election when it is unresolved otherwise.

Quote:
Originally Posted by RobertDickson View Post
The response from the Chairman and Secretary has been to revise the AGM Minutes to say that a vote was held. We find this very surprising. How was it that the secretary made such a bad mistake, how come the Chairman didn’t spot it and why did none of the other Committee members spot it ?
The ‘Minutes’ that Robert refers to were draft minutes. Minutes of meetings that are held regularly are always drafts until they are signed as a correct record at the next occurrence of that meeting. It is unfortunate that a part got missed off. I didn’t spot it, neither did any of the rest of the committee, nor did the any of the 36 other members who were present (unless they were waiting to raise it in 2013). Robert, you are surprised that a vote was held? Harry Coxhead, one of the six mentioned, was voted for. You should have asked him.

Quote:
Originally Posted by RobertDickson View Post
David has in private messages said he will not permit criticisms of the Committee on the forum. Why not ? What is he hiding ?
Really? What the Club does not like is sniping comments about anybody. Non-offensively worded criticism of any committee member is fine. It’s better if the criticisms are valid. We have a right of reply. Criticism can be positive or negative.

Quote:
Originally Posted by RobertDickson View Post
We also asked for a resolution for a vote of no confidence in the Chairman listing a number of issues.
You did. The number was three. It was based on (1); my initial response on taking the post when ‘dropped in it’ by the resignation of the previous chairman. I said I could not commit to do as much as previous chairmen. In practice since then around 1/4 of my waking life has been Anfi UK. (2) “Management of the forum and removal of posts”. Forum management is not my responsibility. I have only removed three offensive posts. One minor and two major. You also suggested that some people have stopped taking part in the forum as a result. Certainly some have stopped reading it because of the offensive material, the calls to put it back, and the bickering about it. (3) “I have made posts casting aspersions on members’ characters and reputations”. The one person I have criticised is the person making the offensive posts above. The comments I made were, and still are, valid. He made those posts and cannot deny it. If that is damaging to his reputation then he should have thought about that before making the posts and damaging it himself.

So if you have no confidence in me because I removed offensive posts and then when you, Robert, were campaigning to have them re-instated, I made a post linking the culprit to his actions, then I don’t know who you would have confidence in. I’m not saying I’m perfect for the job, or even reasonably good at it, but I do put in a lot of time and effort for the club, and of those prepared to do it I’m the best you’ve got (that’s one out of one by the way). I joined the committee to be social secretary. When the committee has a new recruit who is a potential chairman who will do their best and not promote the decline of the forum into an offensive heap that would get the site closed down then I’ll be happy to move into another role and get some of my life back. Until then I’ll continue to do all I can for the Club as chairman.

David

19-10-12 19:13
RichardWeston

Chairman David has my full support as the chairman of our club and I am sure I speak for all of the committee so I would be surprised if a vote of no confidence was to succeed. All the committee members have worked harder that they should have had to due to the mischief that appears to have been touted this last few months. I said in the last thread, if the membership can’t work to support the committee members in fighting for their rights agains Anfi then don’t hinder that fight by distracting us. (Not a “soap box”) After the long and fraught committee meeting this week Monte will have a rise in maintenance fee this year. That rise is the thin end of the wedge. Let the committee concentrate on this fight and not the bickering that has been a distraction to prepare for the onslaught against the management.
Richard

19-10-12 20:43
RobertDickson

Richard

It does seem a bit like a ‘soap box’.
Where have you been with your input on the forum?
You are a committee member, a forum member since January 2009, and have posted a total of 5 times!!-3 of them within the last 2 months!!
Do you think that level of input is sufficient?

20-10-12 10:14
David Ledger

Quote:
Originally Posted by RobertDickson View Post
Richard

It does seem a bit like a ‘soap box’.
Where have you been with your input on the forum?
You are a committee member, a forum member since January 2009, and have posted a total of 5 times!!-3 of them within the last 2 months!!
Do you think that level of input is sufficient?
Several people seem to be under the misapprehension that to be part of the club you must post on the forum. If those committee members who do not post often were to just stop doing what they volunteered to do then the club would just stop. If there were members prepared to replace them they would have put themselves forwards for the committee over the last few years. Very few have, and over the last few years at least those that have are, or have been, on the committee.

Richard does not have to repeat his information on the forum. He provides reports for the AGM and the newsletters. Newsletters are read by a much higher proportion of the membership than the forum is and so is a more effective method of publishing to the membership.

David

20-10-12 12:39
RichardWeston

Thank you David.
Robert, I have tended to follow your Abraham Lincoln quote. I will say something when I think it contributes. But even when I am not present on the forum certain members want to ridicule and make snide remarks about me and others anyway. I prefer not to be drawn into these (in my humble opinion) often unnecessary and time consuming arguments so I ignore them. You and a few others may have the time to prattle on in the forum but I don’t. As an older member I also do not communicate with the anonymous. I am Richard Weston and proud of it. My name is in every login I have and I wont communicate with a pseudonym.
Between my 60 hours a week working and many of my spare time hours in communication with other committee members of Anfi committees, international committees, members problems and meetings with the Anfi management I am afraid I don’t feel my time is well spent on the forum. Other committee members do spend time contributing and when they speak, they speak for all the committee who are in constant communication with each other. IMHO it is not necessary for all 8 of us to to participate when one speaks for us all unless there is a personal opinion to drop in.
My report of the last committee meeting and AGM will be in the next news letter so the membership will be up to date with the current state of Monte. Otherwise my personal opinion of those contributing is known to those I have deemed necessary to communicate with privately. I am not going enter into a personal debate.
So please do not question any members enthusiasm and dedication to the club just because they do not write on the forum. Many read it but, like me, do not feel the need or desire to get drawn in. So I ask all members contributing to stop “having a go” at other members, committee or not.
Use the forum to report good or bad facilities, restaurants etc. Tell us about problems so others know but for problems it is better to email one of us directly to be sure we have received it to take action.
Please note I will not pass any further comments in this matter.
Richard

02-11-12 09:15
AlanRoffey

For those who may not have seen the Email from Karen Pearson published in “Information” in my opinion it should have a Link from the Forum under this Thread.
AJR

02-11-12 09:49
KarenPearson

Quote:
Originally Posted by AlanRoffey View Post
For those who may not have seen the Email from Karen Pearson published in “Information” in my opinion it should have a Link from the Forum under this Thread.
AJR
On the first page where you login you will see the following message:

November 2012
Latest Members’ news ( older news items are moved to the news page )

EGM – An EGM has been requested. Find the information here.

On that page if you click on the highlighted

Click on here

you will get the EGM page.

The biggest problem with members not seeing the information is they have forgotten their password and can’t log on. That is my next job.
Karen

02-11-12 13:54
AlanRoffey

Quote:
Originally Posted by David Ledger View Post
Several people seem to be under the misapprehension that to be part of the club you must post on the forum. If those committee members who do not post often were to just stop doing what they volunteered to do then the club would just stop. If there were members prepared to replace them they would have put themselves forwards for the committee over the last few years. Very few have, and over the last few years at least those that have are, or have been, on the committee.

Richard does not have to repeat his information on the forum. He provides reports for the AGM and the newsletters. Newsletters are read by a much higher proportion of the membership than the forum is and so is a more effective method of publishing to the membership.

David
So we have to wait for sometimes vital information to be reported in a News Letter which is published on the web a max number of 4 times a year!
If this site is to inform members of whats going on at Anfi in regard to Holiday experience, developments, and all the other knowledge available. Then Its more effective to use a medium like the forum to the advantage of its members. The original thoughts behind the news letter was to enable members without access to a computer, printed and posted by “snailmail” on these topics I believe.
AJR

02-11-12 14:47
David Ledger

Quote:
Originally Posted by AlanRoffey View Post
So we have to wait for sometimes vital information to be reported in a News Letter which is published on the web a max number of 4 times a year!
If this site is to inform members of whats going on at Anfi in regard to Holiday experience, developments, and all the other knowledge available. Then Its more effective to use a medium like the forum to the advantage of its members.
The forum is for members to communicate with each other. A tiny proportion of members are also Club committee and Anfi committee members. When those few go on holiday at Anfi they are on holiday just as much as everyone else. They do not go for meetings and information gathering, although that happens of course. If you find out something that people ought to know then post it. Anyone who feels that all information should come primarily from those few has missed the idea of a forum.

Quote:
Originally Posted by AlanRoffey View Post
The original thoughts behind the news letter was to enable members without access to a computer, printed and posted by “snailmail” on these topics I believe.
AJR
It may have been the original idea, but members have shown that they don’t work that way. About half a dozen get printed paperwork, about ten times as many use the forum, and about ten times that number read Newsletters online when they are published, or not at all.

No-one has ever suggested that reports should only be available in the Newsletter. That is an invalid extrapolation of what was said. It is strongly expected that those of our members who are on Anfi committees produce a report for the Newsletter. If they wish they can also post reports on the forum. That is not a requirement, it’s a ‘nice to have’. These Anfi committee members are real people who have taken on a task for Anfi owners in general, not just for this club. It is up to them how they pass on their information. Remember that the vast majority of the owners that they work for are not members of this or any club other than Anfi itself. If you want to criticise the communication from Anfi committee members and question their suitability to perform that role, then look first to those that don’t even send a report to the AGM – remembering that they are under no compulsion to do so. What they do do may well be perfectly acceptable to the majority of the owners who voted for them.

David

02-11-12 14:49
KarenPearson

What has this got to do with the EGM?
Karen

02-11-12 16:40
RashidMurphy

Too true Karen, Will this post be moved ???

03-11-12 14:31
BrianWright

This is becoming like a Brian Rix farce, as far as I am concerned the committee have donated quite a lot of their own time for the benefit of the rest of us and I have no complaints about the way the club has been run since I became a member albeit a relatively short time ago compared with some!
Nevertheless, as we seem to be in this situation, what I am more interested in is, accepting that an EGM can be requested by only 6 members (which seems a low number), how many other members must actually attend the EGM to constitute a forum? Also, how does the voting work in terms of the number of votes needed to effect any change in the overall organisation and operation of Anfi UK and what is the percentage of total members votes required to achieve a majority? Surely not all that can just be changed by only 6 people. Finally, what is the situation concerning postal or proxy votes for those people who cannot attend?

03-11-12 17:23
David Ledger

Quote:
Originally Posted by BrianWright View Post
This is becoming like a Brian Rix farce, as far as I am concerned the committee have donated quite a lot of their own time for the benefit of the rest of us and I have no complaints about the way the club has been run since I became a member albeit a relatively short time ago compared with some!
Thank you Brian.

Quote:
Originally Posted by BrianWright View Post
Nevertheless, as we seem to be in this situation, what I am more interested in is, accepting that an EGM can be requested by only 6 members (which seems a low number), how many other members must actually attend the EGM to constitute a forum?
The quorum is ten. As you say, these numbers are quite small bearing in mind the current size of the membership. I guess they haven’t been changed since the membership was a few dozen.

Quote:
Originally Posted by BrianWright View Post
Also, how does the voting work in terms of the number of votes needed to effect any change in the overall organisation and operation of Anfi UK and what is the percentage of total members votes required to achieve a majority? Surely not all that can just be changed by only 6 people. Finally, what is the situation concerning postal or proxy votes for those people who cannot attend?
Once any other proposals and any nominations are in we will be sending out instructions about voting. Both postal and email voting will be allowed as will the nomination of a proxy by post or email. We are still working out the details of how email votes will be handled. The normal internationally accepted rules for General Meetings when postal voting is allowed include the rule that no proposal or resolution can be significantly changed from the version on the postal voting form. Nothing can be done at the General Meeting that the postal voter did not have a chance to influence. A simple majority of votes from those present, postal votes and proxies decides the overall vote.

David

[Anonymous]

Anonymous

#2984

16-10-12 19:49
RobertDickson

Request for an EGM.

Six members became concerned with the way the Anfi UK Club is faring and we found a discrepancy in the election of the new Committee members as recorded in the AGM Minutes. The effect was that the Committee was being run with only three correctly elected members. We were also concerned about the general management of the Club.

In accordance with the Club Constitution, we called for an EGM to correct the discrepancy and hold a proper election. We sent the papers by email to Karen Pearson on 4th October.

To avoid costs to the membership, we found a venue which we were prepared to pay for. It was in Solihull which is about as central as you can get for the bulk of the membership.

The response from the Chairman and Secretary has been to revise the AGM Minutes to say that a vote was held.

We find this very surprising. How was it that the secretary made such a bad mistake, how come the Chairman didn’t spot it and why did none of the other Committee members spot it ? Or did they decide they couldn’t be bothered to check ? Whatever the explanation, it does not look good. It begs the question whether anything else is going wrong. David has in private messages said he will not permit criticisms of the Committee on the forum. Why not ? What is he hiding ?

We also asked for a resolution for a vote of no confidence in the Chairman listing a number of issues.

If you would like to see those papers, please PM me or anyone you think might have a copy.

17-10-12 08:04
SeanHassall

WOW ! someone writing common sense!. We have a committees to operate a group, organisation, club or society. The committee is (or Should) be elected correctly, without fault so that a fair practice is clearly demonstarted. Although most of these committees are unpaid work, it has always been my opinion that you do it for the good of your group and MUST except crititism and comment as part of the system. If a person has nothing to hide then they should respond in a correct manner for other members to see that they are professional and capable of working for the members. It is very upsetting and very clear that there has been issues with anfi uk members club. I now wonder if this is the reason that the new club anficlub GB has been set up, and unless anfi uk sorts its self out, I feel the members will simply moved clubs and not renew membership, which would be a great shame. If anfi Uk choose to ignore the members wishes and concerns ( and may even delete my posting) it will demonstrate the poor conduct which has been questioned.

17-10-12 10:50
KarenPearson

Quote:
Originally Posted by RobertDickson View Post
Six members became concerned with the way the Anfi UK Club is faring and we found a discrepancy in the election of the new Committee members as recorded in the AGM Minutes. The effect was that the Committee was being run with only three correctly elected members. We were also concerned about the general management of the Club.

In accordance with the Club Constitution, we called for an EGM to correct the discrepancy and hold a proper election. We sent the papers by email to Karen Pearson on 4th October.

To avoid costs to the membership, we found a venue which we were prepared to pay for. It was in Solihull which is about as central as you can get for the bulk of the membership.

The response from the Chairman and Secretary has been to revise the AGM Minutes to say that a vote was held.

We find this very surprising. How was it that the secretary made such a bad mistake, how come the Chairman didn’t spot it and why did none of the other Committee members spot it ? Or did they decide they couldn’t be bothered to check ? Whatever the explanation, it does not look good. It begs the question whether anything else is going wrong. David has in private messages said he will not permit criticisms of the Committee on the forum. Why not ? What is he hiding ?

We also asked for a resolution for a vote of no confidence in the Chairman listing a number of issues.

If you would like to see those papers, please PM me or anyone you think might have a copy.
Robert and Sean,

I accept responsibility for the mistake I made, when you sent the EGM paperwork I couldn’t understand what you meant about the elections so I started to scrutinise the AGM minutes and realised what I had done. The minutes were passed out to the rest of the committee Harry Coxhead included, to look for my errors but unfortunately my missing text was not picked up. I am only a volunteer like the rest of the committee, I am not and have never been a secretary so the role doesn’t come easy to me. Bruce talked me into being the secretary about 3 years ago and I have tried to pass the job on but no one seems to want it. I wonder why!! I can take criticism when its warranted but in this instance I don’t think it is. I have nothing to hide and as far as I am aware neither has any of the other members of the committee, we just want to help members and we do try to do our best for them. Obviously we can’t please everyone and there is always going to be a small minority that are going to find fault in everything we do. I feel totally demoralised by a handful of members who are trying to bring a hard working committee to its knees. After battling breast cancer twice now in the last few years this is another battle that I could well do without. Karen

17-10-12 21:16
DoreenSwan

Hi Everyone

I agree with Karen, I volunteered for the committee just before I was diagnosed with breast cancer and thankfully still here to say a few words. Seemingly some of the committee members were not ‘elected’ correctly I beg to differ unless I was at a different AGM. I have and so have all committee members always worked voluntarily for the good of the club and it’s members. to think that several members think otherwise is quite hurtful maybe I am too sensitve to be on the committee but I have done my best for the members of this lovely club. I like Karen do not wish to battle with anyone or anything again. Life is too short for all the bickering that has been going on lately and hopefully this will be resolved soon.

Doreen

18-10-12 18:50
David Ledger

Quote:
Originally Posted by RobertDickson View Post
Six members became concerned with the way the Anfi UK Club is faring and we found a discrepancy in the election of the new Committee members as recorded in the AGM Minutes. The effect was that the Committee was being run with only three correctly elected members. We were also concerned about the general management of the Club.
The entire committee was properly elected. The six misunderstand how elections work. They think that live nominations from the floor at an AGM are required even when there were sufficient nominations by the closing date. Candidates have to be nominated in sufficient time for those who vote by post to have a fair vote. When the number of candidates equals the number of vacancies, no vote needs to be held. (We did in fact take a vote at the AGM, but if a candidate had been rejected we could have done nothing about it. We could not have asked for further nominations from the floor without a Tardis to re-issue the postal voting forms). Our local Parish and District Councils do this all the time. Parish councillors stand down after their turn, stand again, and are re-elected by default if there are no new candidates without any vote taking place. Just like our councils, we don’t need a vote for us to be elected when the numbers match. The election is the whole process; the vote, or poll, is something that is only needed to complete an election when it is unresolved otherwise.

Quote:
Originally Posted by RobertDickson View Post
The response from the Chairman and Secretary has been to revise the AGM Minutes to say that a vote was held. We find this very surprising. How was it that the secretary made such a bad mistake, how come the Chairman didn’t spot it and why did none of the other Committee members spot it ?
The ‘Minutes’ that Robert refers to were draft minutes. Minutes of meetings that are held regularly are always drafts until they are signed as a correct record at the next occurrence of that meeting. It is unfortunate that a part got missed off. I didn’t spot it, neither did any of the rest of the committee, nor did the any of the 36 other members who were present (unless they were waiting to raise it in 2013). Robert, you are surprised that a vote was held? Harry Coxhead, one of the six mentioned, was voted for. You should have asked him.

Quote:
Originally Posted by RobertDickson View Post
David has in private messages said he will not permit criticisms of the Committee on the forum. Why not ? What is he hiding ?
Really? What the Club does not like is sniping comments about anybody. Non-offensively worded criticism of any committee member is fine. It’s better if the criticisms are valid. We have a right of reply. Criticism can be positive or negative.

Quote:
Originally Posted by RobertDickson View Post
We also asked for a resolution for a vote of no confidence in the Chairman listing a number of issues.
You did. The number was three. It was based on (1); my initial response on taking the post when ‘dropped in it’ by the resignation of the previous chairman. I said I could not commit to do as much as previous chairmen. In practice since then around 1/4 of my waking life has been Anfi UK. (2) “Management of the forum and removal of posts”. Forum management is not my responsibility. I have only removed three offensive posts. One minor and two major. You also suggested that some people have stopped taking part in the forum as a result. Certainly some have stopped reading it because of the offensive material, the calls to put it back, and the bickering about it. (3) “I have made posts casting aspersions on members’ characters and reputations”. The one person I have criticised is the person making the offensive posts above. The comments I made were, and still are, valid. He made those posts and cannot deny it. If that is damaging to his reputation then he should have thought about that before making the posts and damaging it himself.

So if you have no confidence in me because I removed offensive posts and then when you, Robert, were campaigning to have them re-instated, I made a post linking the culprit to his actions, then I don’t know who you would have confidence in. I’m not saying I’m perfect for the job, or even reasonably good at it, but I do put in a lot of time and effort for the club, and of those prepared to do it I’m the best you’ve got (that’s one out of one by the way). I joined the committee to be social secretary. When the committee has a new recruit who is a potential chairman who will do their best and not promote the decline of the forum into an offensive heap that would get the site closed down then I’ll be happy to move into another role and get some of my life back. Until then I’ll continue to do all I can for the Club as chairman.

David

19-10-12 19:13
RichardWeston

Chairman David has my full support as the chairman of our club and I am sure I speak for all of the committee so I would be surprised if a vote of no confidence was to succeed. All the committee members have worked harder that they should have had to due to the mischief that appears to have been touted this last few months. I said in the last thread, if the membership can’t work to support the committee members in fighting for their rights agains Anfi then don’t hinder that fight by distracting us. (Not a “soap box”) After the long and fraught committee meeting this week Monte will have a rise in maintenance fee this year. That rise is the thin end of the wedge. Let the committee concentrate on this fight and not the bickering that has been a distraction to prepare for the onslaught against the management.
Richard

19-10-12 20:43
RobertDickson

Richard

It does seem a bit like a ‘soap box’.
Where have you been with your input on the forum?
You are a committee member, a forum member since January 2009, and have posted a total of 5 times!!-3 of them within the last 2 months!!
Do you think that level of input is sufficient?

20-10-12 10:14
David Ledger

Quote:
Originally Posted by RobertDickson View Post
Richard

It does seem a bit like a ‘soap box’.
Where have you been with your input on the forum?
You are a committee member, a forum member since January 2009, and have posted a total of 5 times!!-3 of them within the last 2 months!!
Do you think that level of input is sufficient?
Several people seem to be under the misapprehension that to be part of the club you must post on the forum. If those committee members who do not post often were to just stop doing what they volunteered to do then the club would just stop. If there were members prepared to replace them they would have put themselves forwards for the committee over the last few years. Very few have, and over the last few years at least those that have are, or have been, on the committee.

Richard does not have to repeat his information on the forum. He provides reports for the AGM and the newsletters. Newsletters are read by a much higher proportion of the membership than the forum is and so is a more effective method of publishing to the membership.

David

20-10-12 12:39
RichardWeston

Thank you David.
Robert, I have tended to follow your Abraham Lincoln quote. I will say something when I think it contributes. But even when I am not present on the forum certain members want to ridicule and make snide remarks about me and others anyway. I prefer not to be drawn into these (in my humble opinion) often unnecessary and time consuming arguments so I ignore them. You and a few others may have the time to prattle on in the forum but I don’t. As an older member I also do not communicate with the anonymous. I am Richard Weston and proud of it. My name is in every login I have and I wont communicate with a pseudonym.
Between my 60 hours a week working and many of my spare time hours in communication with other committee members of Anfi committees, international committees, members problems and meetings with the Anfi management I am afraid I don’t feel my time is well spent on the forum. Other committee members do spend time contributing and when they speak, they speak for all the committee who are in constant communication with each other. IMHO it is not necessary for all 8 of us to to participate when one speaks for us all unless there is a personal opinion to drop in.
My report of the last committee meeting and AGM will be in the next news letter so the membership will be up to date with the current state of Monte. Otherwise my personal opinion of those contributing is known to those I have deemed necessary to communicate with privately. I am not going enter into a personal debate.
So please do not question any members enthusiasm and dedication to the club just because they do not write on the forum. Many read it but, like me, do not feel the need or desire to get drawn in. So I ask all members contributing to stop “having a go” at other members, committee or not.
Use the forum to report good or bad facilities, restaurants etc. Tell us about problems so others know but for problems it is better to email one of us directly to be sure we have received it to take action.
Please note I will not pass any further comments in this matter.
Richard

02-11-12 09:15
AlanRoffey

For those who may not have seen the Email from Karen Pearson published in “Information” in my opinion it should have a Link from the Forum under this Thread.
AJR

02-11-12 09:49
KarenPearson

Quote:
Originally Posted by AlanRoffey View Post
For those who may not have seen the Email from Karen Pearson published in “Information” in my opinion it should have a Link from the Forum under this Thread.
AJR
On the first page where you login you will see the following message:

November 2012
Latest Members’ news ( older news items are moved to the news page )

EGM – An EGM has been requested. Find the information here.

On that page if you click on the highlighted

Click on here

you will get the EGM page.

The biggest problem with members not seeing the information is they have forgotten their password and can’t log on. That is my next job.
Karen

02-11-12 13:54
AlanRoffey

Quote:
Originally Posted by David Ledger View Post
Several people seem to be under the misapprehension that to be part of the club you must post on the forum. If those committee members who do not post often were to just stop doing what they volunteered to do then the club would just stop. If there were members prepared to replace them they would have put themselves forwards for the committee over the last few years. Very few have, and over the last few years at least those that have are, or have been, on the committee.

Richard does not have to repeat his information on the forum. He provides reports for the AGM and the newsletters. Newsletters are read by a much higher proportion of the membership than the forum is and so is a more effective method of publishing to the membership.

David
So we have to wait for sometimes vital information to be reported in a News Letter which is published on the web a max number of 4 times a year!
If this site is to inform members of whats going on at Anfi in regard to Holiday experience, developments, and all the other knowledge available. Then Its more effective to use a medium like the forum to the advantage of its members. The original thoughts behind the news letter was to enable members without access to a computer, printed and posted by “snailmail” on these topics I believe.
AJR

02-11-12 14:47
David Ledger

Quote:
Originally Posted by AlanRoffey View Post
So we have to wait for sometimes vital information to be reported in a News Letter which is published on the web a max number of 4 times a year!
If this site is to inform members of whats going on at Anfi in regard to Holiday experience, developments, and all the other knowledge available. Then Its more effective to use a medium like the forum to the advantage of its members.
The forum is for members to communicate with each other. A tiny proportion of members are also Club committee and Anfi committee members. When those few go on holiday at Anfi they are on holiday just as much as everyone else. They do not go for meetings and information gathering, although that happens of course. If you find out something that people ought to know then post it. Anyone who feels that all information should come primarily from those few has missed the idea of a forum.

Quote:
Originally Posted by AlanRoffey View Post
The original thoughts behind the news letter was to enable members without access to a computer, printed and posted by “snailmail” on these topics I believe.
AJR
It may have been the original idea, but members have shown that they don’t work that way. About half a dozen get printed paperwork, about ten times as many use the forum, and about ten times that number read Newsletters online when they are published, or not at all.

No-one has ever suggested that reports should only be available in the Newsletter. That is an invalid extrapolation of what was said. It is strongly expected that those of our members who are on Anfi committees produce a report for the Newsletter. If they wish they can also post reports on the forum. That is not a requirement, it’s a ‘nice to have’. These Anfi committee members are real people who have taken on a task for Anfi owners in general, not just for this club. It is up to them how they pass on their information. Remember that the vast majority of the owners that they work for are not members of this or any club other than Anfi itself. If you want to criticise the communication from Anfi committee members and question their suitability to perform that role, then look first to those that don’t even send a report to the AGM – remembering that they are under no compulsion to do so. What they do do may well be perfectly acceptable to the majority of the owners who voted for them.

David

02-11-12 14:49
KarenPearson

What has this got to do with the EGM?
Karen

02-11-12 16:40
RashidMurphy

Too true Karen, Will this post be moved ???

03-11-12 14:31
BrianWright

This is becoming like a Brian Rix farce, as far as I am concerned the committee have donated quite a lot of their own time for the benefit of the rest of us and I have no complaints about the way the club has been run since I became a member albeit a relatively short time ago compared with some!
Nevertheless, as we seem to be in this situation, what I am more interested in is, accepting that an EGM can be requested by only 6 members (which seems a low number), how many other members must actually attend the EGM to constitute a forum? Also, how does the voting work in terms of the number of votes needed to effect any change in the overall organisation and operation of Anfi UK and what is the percentage of total members votes required to achieve a majority? Surely not all that can just be changed by only 6 people. Finally, what is the situation concerning postal or proxy votes for those people who cannot attend?

03-11-12 17:23
David Ledger

Quote:
Originally Posted by BrianWright View Post
This is becoming like a Brian Rix farce, as far as I am concerned the committee have donated quite a lot of their own time for the benefit of the rest of us and I have no complaints about the way the club has been run since I became a member albeit a relatively short time ago compared with some!
Thank you Brian.

Quote:
Originally Posted by BrianWright View Post
Nevertheless, as we seem to be in this situation, what I am more interested in is, accepting that an EGM can be requested by only 6 members (which seems a low number), how many other members must actually attend the EGM to constitute a forum?
The quorum is ten. As you say, these numbers are quite small bearing in mind the current size of the membership. I guess they haven’t been changed since the membership was a few dozen.

Quote:
Originally Posted by BrianWright View Post
Also, how does the voting work in terms of the number of votes needed to effect any change in the overall organisation and operation of Anfi UK and what is the percentage of total members votes required to achieve a majority? Surely not all that can just be changed by only 6 people. Finally, what is the situation concerning postal or proxy votes for those people who cannot attend?
Once any other proposals and any nominations are in we will be sending out instructions about voting. Both postal and email voting will be allowed as will the nomination of a proxy by post or email. We are still working out the details of how email votes will be handled. The normal internationally accepted rules for General Meetings when postal voting is allowed include the rule that no proposal or resolution can be significantly changed from the version on the postal voting form. Nothing can be done at the General Meeting that the postal voter did not have a chance to influence. A simple majority of votes from those present, postal votes and proxies decides the overall vote.

David

[Anonymous]

Anonymous

#2961

10-12-09 11:49
BruceEBailey

Sad News

It is with great sorrow and sadness that I have to inform all members that Keith Tarrant, our former treasurer and recent newsletter editor, passed away late yesterday, 9th December.

Keith had been frail for several months but bore his illness very bravely. We had suspected for many weeks that his illness was more serious than he would admit, this has still come as a shock.

We will all miss him very much

10-12-09 20:09
Moira
Re: Sad News

It is always sad when some one departs. I hope the group will be sendig flowers or if the family requests donations.

11-12-09 09:15
BruceEBailey
Re: Sad News

Yes Moira,
We will.
My wife and I will also attend the funeral to represent all members of the group

13-07-11 16:12
DoreenSwan
Kevin Murphy

Kevin Murphy

Kevin and Maureen Murphy were one of the very earliest couples to join the Anfi UK Member’s Club I February 1998 only 3 weeks after we officially started. I won’t give away their membership number but it was only just in double figures. Really, only David Cameron could have beaten them.
They were always at Anfi when we went in May and it wouldn’t be long before we saw Kevin’s lovely smile as he and Maureen walked towards Tropicana for Happy Hour. So it was with great sorrow that Bruce and I heard he had passed away in February.
He was such a quiet soul but one of the friendliest people there; never without a chatty word or an anecdote. Like I said, you never saw him without a smile – or a cigarette. We’ll miss you, Kevin. Our thoughts are with Maureen and her family.

Patricia Bailey

Our condolences to Maureen and her family from the Committee members.

I have posted this on behalf of Bruce & Patricia, and I also apologise for omitting it from our latest Newsletter.

13-07-11 16:17
DoreenSwan
Susan Arthurs

Susan Arthurs

Those who have been long term owners at Anfi in May (especially Anfi Beach Club) will be saddened to learn that Susan died on 24th June after battling with cancer. Susan really did deserve the description “One of life’s characters.” There was never a dull moment when she was around and each of us who knew her has our own Susan story. We send our condolences to her family.

Bruce & Patricia Bailey

Our condolences to her family from all members of the Committee.

I have posted this on behalf of Bruce & Patricia, and will include this in the next newsletter.

[Anonymous]

Anonymous

#2961

10-12-09 11:49
BruceEBailey

Sad News

It is with great sorrow and sadness that I have to inform all members that Keith Tarrant, our former treasurer and recent newsletter editor, passed away late yesterday, 9th December.

Keith had been frail for several months but bore his illness very bravely. We had suspected for many weeks that his illness was more serious than he would admit, this has still come as a shock.

We will all miss him very much

10-12-09 20:09
Moira
Re: Sad News

It is always sad when some one departs. I hope the group will be sendig flowers or if the family requests donations.

11-12-09 09:15
BruceEBailey
Re: Sad News

Yes Moira,
We will.
My wife and I will also attend the funeral to represent all members of the group

13-07-11 16:12
DoreenSwan
Kevin Murphy

Kevin Murphy

Kevin and Maureen Murphy were one of the very earliest couples to join the Anfi UK Member’s Club I February 1998 only 3 weeks after we officially started. I won’t give away their membership number but it was only just in double figures. Really, only David Cameron could have beaten them.
They were always at Anfi when we went in May and it wouldn’t be long before we saw Kevin’s lovely smile as he and Maureen walked towards Tropicana for Happy Hour. So it was with great sorrow that Bruce and I heard he had passed away in February.
He was such a quiet soul but one of the friendliest people there; never without a chatty word or an anecdote. Like I said, you never saw him without a smile – or a cigarette. We’ll miss you, Kevin. Our thoughts are with Maureen and her family.

Patricia Bailey

Our condolences to Maureen and her family from the Committee members.

I have posted this on behalf of Bruce & Patricia, and I also apologise for omitting it from our latest Newsletter.

13-07-11 16:17
DoreenSwan
Susan Arthurs

Susan Arthurs

Those who have been long term owners at Anfi in May (especially Anfi Beach Club) will be saddened to learn that Susan died on 24th June after battling with cancer. Susan really did deserve the description “One of life’s characters.” There was never a dull moment when she was around and each of us who knew her has our own Susan story. We send our condolences to her family.

Bruce & Patricia Bailey

Our condolences to her family from all members of the Committee.

I have posted this on behalf of Bruce & Patricia, and will include this in the next newsletter.

[Anonymous]

Anonymous

#2953

23-10-09 11:14
DavidBesant

Rentals & Resales

The Rentals & Resales will not be operated from November 8th until 30th. Off to Anfi!
Dave

23-10-09 11:37
ThomasTibbs
Re: Rentals & Resales

Hope you have a great holiday. 😎

jude

23-10-09 17:33
HarryCoxhead
Re: Rentals & Resales

Hi Dave, see you at happy hour I am out 2nd to 9th

Harry

24-10-09 11:15
DavidBesant
Re: Rentals & Resales

Harry, Mary & I will not be at happy hour until Tuesday10th so we will not meet up. I should have rented another week.
Dave
Thanks Jude.

26-10-09 14:30
HarryCoxhead
Re: Rentals & Resales

Never mind see you both in May.
This is an extra trip for us; I told Dot I need to practice my golf for next year’s Anfi UK Golf tournament next May I only came second this year. also told Dot, Bruce said next year’s 1st prize is a week in a.b.c
Harry.

26-10-09 15:02
BruceEBailey
Re: Rentals & Resales

Quote:
Originally Posted by 40697A7A71574B6770606D696C080
also told Dot, Bruce said next year’s 1st prize is a week in a.b.c
Harry.
That could be the Aberdeen Botulism Clinic 😛

26-10-09 15:08
HarryCoxhead
Re: Rentals & Resales

Don’t tell Arkwright he will be looking for cheap flights.

26-10-09 17:18
BrianPalin
Re: Rentals & Resales

Too late, already seen it. *;D:exclamation

I didn’t think rich.jack would be going in May as I haven’t informed him of a cheap rental yet. 😛

26-10-09 18:40
HarryCoxhead
Re: Rentals & Resales

Your to late, booked week 19 in P.A next door to you.
Good game sunday

harry.

26-10-09 18:57
BrianPalin
Re: Rentals & Resales

Ahh, so you’ll be in the lift shaft then.
It doesn’t look as if resales are moving, but rentals are shifting at the right price.

Brian

ps. Yes, cracking game with BOLTON getting a late winner

Quote:
Originally Posted by 4F6675757E5844687F6F626663070
Your to late, booked week 19 in P.A next door to you.
Good game sunday

harry.

27-10-09 09:07
BruceEBailey
Re: Rentals & Resales

Discussions relating to football should be kept to the "Just Chat" section.

This thread is now closed 😉

[Anonymous]

Anonymous

#2953

23-10-09 11:14
DavidBesant

Rentals & Resales

The Rentals & Resales will not be operated from November 8th until 30th. Off to Anfi!
Dave

23-10-09 11:37
ThomasTibbs
Re: Rentals & Resales

Hope you have a great holiday. 😎

jude

23-10-09 17:33
HarryCoxhead
Re: Rentals & Resales

Hi Dave, see you at happy hour I am out 2nd to 9th

Harry

24-10-09 11:15
DavidBesant
Re: Rentals & Resales

Harry, Mary & I will not be at happy hour until Tuesday10th so we will not meet up. I should have rented another week.
Dave
Thanks Jude.

26-10-09 14:30
HarryCoxhead
Re: Rentals & Resales

Never mind see you both in May.
This is an extra trip for us; I told Dot I need to practice my golf for next year’s Anfi UK Golf tournament next May I only came second this year. also told Dot, Bruce said next year’s 1st prize is a week in a.b.c
Harry.

26-10-09 15:02
BruceEBailey
Re: Rentals & Resales

Quote:
Originally Posted by 40697A7A71574B6770606D696C080
also told Dot, Bruce said next year’s 1st prize is a week in a.b.c
Harry.
That could be the Aberdeen Botulism Clinic 😛

26-10-09 15:08
HarryCoxhead
Re: Rentals & Resales

Don’t tell Arkwright he will be looking for cheap flights.

26-10-09 17:18
BrianPalin
Re: Rentals & Resales

Too late, already seen it. *;D:exclamation

I didn’t think rich.jack would be going in May as I haven’t informed him of a cheap rental yet. 😛

26-10-09 18:40
HarryCoxhead
Re: Rentals & Resales

Your to late, booked week 19 in P.A next door to you.
Good game sunday

harry.

26-10-09 18:57
BrianPalin
Re: Rentals & Resales

Ahh, so you’ll be in the lift shaft then.
It doesn’t look as if resales are moving, but rentals are shifting at the right price.

Brian

ps. Yes, cracking game with BOLTON getting a late winner

Quote:
Originally Posted by 4F6675757E5844687F6F626663070
Your to late, booked week 19 in P.A next door to you.
Good game sunday

harry.

27-10-09 09:07
BruceEBailey
Re: Rentals & Resales

Discussions relating to football should be kept to the "Just Chat" section.

This thread is now closed 😉

[Anonymous]

Anonymous

#2766

01-09-13 18:47
RogerByatt

Gran Anfi OGM Voting

The voting papers have just arrived for the Gran Anfi Ordinary General Meeting on 31 October. This may seem a long way off, but it is important you ACT NOW to ensure your vote counts.

The Liaison Committee is the only official body through which our views as owners can be made known to the Anfi management. This year there is a motion which could weaken your rights. Therefore we on the Anfi UK committee urge you all to use your votes. Please note that you must vote by post only We recommend you mandate either the Management Company or the Developer Company to vote on your behalf as we are sure they will be there and there is no limit to the number of proxies they can hold, but ensure you instruct them how to vote on the back of the form. You do this by signing your name NOT marking an X.

Your committee recommends:
1. Make your own decision on the 2010 minutes.
2. Vote AGAINST the rule change proposed.
3. Vote FOR: Roger Byatt, Mike Corrigan & Aase Simonsen.

Do it now, while you remember.

If you have any questions, please contact any member of the committee.

Roger Byatt
Vice Chair, Anfi UK Owners Club

05-09-13 10:21
Roly Wright

Roger

Thank you for your comments and recommendations, would youmine explaining to the members and I, how by voting for the Amendment to Para 14.7 will weaken our rights. But before you do, please allow me to informyou and the members of some facts, which they may like to consider before theyput pen to paper.

Mike Corrigan is in his fourth term on the committee, 12years and 36 holidays

Aase Simonsen is in her second term on the committee 6 yearsand 18 holidays

All of these were at the member’s expense and your nowrecommendation will give them an extra 9 holidays (is that right for the members?).

At my 1st meeting I attended, Mike Corriganpushed through a change in the voting system (nominate the 3 new committeemembers). I can see by your recommendion to the members that you approve of this. Hopefully the members will realise that when you link the same recommendationin Germany & Norway, this willalmost guarantee those personnel will be elected. Not exactly a just and fair solution to adubious election process.

At the June meeting I asked Mike & Aase to support mewith the Amendment to Para 14.7 but they unashamedlyrefused. Had they accepted new membersfrom Germany & Norway to replace them could have been nominated for thiselection. But there selfishness tookover and you know only to well nobody is irreplaceable. If Mikes fall had been fatal in June, Germanywould have found an instant replacement don’t you think?

The Amendment will contain this greed culture that has now developedand allow new members the opportunity to step forward. This can only strengthen the member’s rights,no matter where they live and give all them all a chance and not just theselected few.

So please as I have said before: “VoteFor” the rule change proposed and give the Gran Anfi Liaison committeeback some dignity.

Roly Wright

05-09-13 19:38
SaverioCalo

Aase & Mike have been on CGA Committee for 9 years (from the first committee meeting in 2004), but Aase is also on CMA for 4 years.

That is what I know, but you can check if you wish. May be I am wrong.

Saverio

06-09-13 20:05
AlanJHutt

Quote:
Originally Posted by RogerByatt View Post
The voting papers have just arrived for the Gran Anfi Ordinary General Meeting on 31 October. This may seem a long way off, but it is important you ACT NOW to ensure your vote counts.

The Liaison Committee is the only official body through which our views as owners can be made known to the Anfi management. This year there is a motion which could weaken your rights. Therefore we on the Anfi UK committee urge you all to use your votes. Please note that you must vote by post only We recommend you mandate either the Management Company or the Developer Company to vote on your behalf as we are sure they will be there and there is no limit to the number of proxies they can hold, but ensure you instruct them how to vote on the back of the form. You do this by signing your name NOT marking an X.

Your committee recommends:
1. Make your own decision on the 2010 minutes.
2. Vote AGAINST the rule change proposed.
3. Vote FOR: Roger Byatt, Mike Corrigan & Aase Simonsen.

Do it now, while you remember.

If you have any questions, please contact any member of the committee.

Roger Byatt
Vice Chair, Anfi UK Owners Club
As I own in Gran I will be very interested to know how this will weaken my rights. I have read the documentation from Anfi about 20 times and also the constitution several times, but I’m afraid I cannot see any problem at all. I wait for Roger’s reply to enlighten me

07-09-13 05:26
RichardWeston

Can I point out to members that the liaison committees weeks are definitely NOT holidays. Not only do we spend many hours meeting with Anfi management and department staff relating to the committee meetings and members specific problems, but we spend many hours of our personal time when at home sifting through communications with members and relaying to Anfi. In the past there may have been the odd member who treated the committee week as a holiday but I can assure members that there are none now. Mike and Aase have worked hard and tirelessly with one aim and one aim only, and that is for the members welfare. It goes to show the naivety and total lack of experience and understanding of the Anfi management mentality for Roly to make the recommendation he has made. Interesting management put him in to replace Denis without reference to the other committee members and then he comes up with recommendations like that. Makes you wonder.
Ask youreslves why, after money has been taken from the replacement fund in the past (which your committee members working as a team got replaced) and there are seious accusations of embezzlement currently, that the Anfi organisation is proposing resolutions that will weaken the committees limited power even further.
Please follow Roger’s recommendation for the Gran vote and vote AGAINST the resolution for Beach and Monte OGM proposal. There were only 149 votes cast by members in Puerto. We need 350plus in the two other clubs at least to defeat the proposition. PLEASE use your vote. The members will be the losers if you don’t.
Richard Weston
Monte Liason Committee and AnfiUK Liaison Officer
Even on my holiday in Vietnam I am working for the members welfare. As does every other committee member on holiday.

07-09-13 14:07
RogerByatt

Thank you for your comments.

I hope no-one considers the time in Anfi on Liaison Committee business “a holiday”. I know there have been rumours in the past about some people treating it as such, but I assure you I never would. They are times when the responsible representative should be meeting other owners’ representatives, Anfi management and owners to really understand what the issues are in the resort and pushing for the timeshare owners’ voices to be heard. That is why I am putting myself forward for election.

I oppose the proposed change because I have seen in business and on committees that a wholesale change of members results in a loss of knowledge and experience. This plays into the hands of the permanent members, in our case the resort developers and managers. The amendment will force us to lose good, hard working representatives and will prevent them ever standing again. If you want to see how this plays into the hands of Anfi, just think about any episode of ‘Yes Minister’. For me, it would seem more sensible for one member to stand down each year (like Anfi Beach Club does) so that a rotation happens and people who want to offer themselves for election have a chance to do so every year, rather than the current 3 year cycle. I believe this would result in more people standing and a real competition for places, which would achieve the same effect as Mr Wright’s suggested amendment.

Mr Wright seems to have an implied concern about the different European clubs acting together. In my view anyone elected to the Liaison Committee should have the right to attend European Group meetings, if they so wish. Only by acting together can owners defeat moves, like those that have just been made at Puerto and are proposed in Beach Club and Monte, which weaken our voices. I really do not believe there is a ‘greed culture’ among committee members. If any committee member steps down, then it is actually Anfi management who choose a replacement, not any of the clubs. This is how Mr Wright came onto the Gran Anfi committee last year. I believe it would be fairer if there were an election otherwise Anfi management could simply nominate someone who will be favourable to them. Is that fair? Even if the club Mr Corrigan belongs to had been able to ‘simply replace him’ as Mr Wright asserts, sure that would have been better than the current system. Consider this: At least the clubs are independent and genuinely seeking to represent the interests of all of us who have spent our hard earned money buying into the Anfi dream.

I urge all members to use their votes and to vote against the proposed rule change.

Roger Byatt

11-09-13 10:02
AlanJHutt

Quote:
Originally Posted by RichardWeston View Post
Interesting management put him in to replace Denis without reference to the other committee members and then he comes up with recommendations like that. Makes you wonder.
Ask youreslves why ?
Hi Richard,
I have not been a member of Anfi UK for very long but I have taken the time to read all the back information.

I seem to remember reading that you were also co-opted to the Monte Anfi committee, “without reference to the other committee members”
We could also ask ourselves why as it makes me wonder ????

11-09-13 16:10
RogerByatt

I don’t know the answer to Alan’s comment, but I personally would like to block all such actions by Anfi Management.

11-09-13 20:49
JonSwatton

Alan…. happy for you to post the link on this thread from the various old topics on here that confirms your previous statement, if it’s at odds with this….

https://www.anfiukmembers.co.uk/membe…Monte-Anfi-AGM

Otherwise, let’s keep it on track with the forthcoming Gran election and specifically, their candidates….

Alternatively, please feel free to change your policy and start a thread on this elsewhere if you feel so strongly.

12-09-13 09:27
AlanJHutt

Quote:
Originally Posted by JonSwatton View Post
Alan…. happy for you to post the link on this thread from the various old topics on here that confirms your previous statement, if it’s at odds with this….

https://www.anfiukmembers.co.uk/membe…Monte-Anfi-AGM

Otherwise, let’s keep it on track with the forthcoming Gran election and specifically, their candidates….

Alternatively, please feel free to change your policy and start a thread on this elsewhere if you feel so strongly.
Jon,
Not everything I have read is in your forum,
If you search the records you will find that Richard was co-opted onto the Monte Anfi committee in 2007 following the death of the previous committee member.
He did a part year then was elected for a full 3 years in 2008.

I was just stating a fact in that Richard should not castigate others when the same happened to him.

12-09-13 10:20
JonSwatton

Not my forum. It’s the members forum.

But, your point duly noted…

So back to topic

13-09-13 09:18
RichardWeston

As I understand the facts in my case, I stood on two previous occasions for committee and failed to be elected due to the strength of the existing members. As I was known to both management and the two remaining committee members, management suggested to them FIRST that I could be approached to fill in for the rest of the year. After agreeing to that, management contacted me and I duly considered and accepted their kind offer.
In subsequent cases in Beach, Gran and Emerald, the committee were NOT consulted. The substitute was placed as a fait accompli. The committee should be given the opportunity, as in my case, to vet the candidate and if necessary suggest an alternative so the two management and two member committee members can reach a consensus that satisfies both sides.
Richard Weston
Monte Committee

13-09-13 13:53
SaverioCalo

Quote:
Originally Posted by RichardWeston View Post
As I understand the facts in my case, I stood on two previous occasions for committee and failed to be elected due to the strength of the existing members. As I was known to both management and the two remaining committee members, management suggested to them FIRST that I could be approached to fill in for the rest of the year. After agreeing to that, management contacted me and I duly considered and accepted their kind offer.
In subsequent cases in Beach, Gran and Emerald, the committee were NOT consulted. The substitute was placed as a fait accompli. The committee should be given the opportunity, as in my case, to vet the candidate and if necessary suggest an alternative so the two management and two member committee members can reach a consensus that satisfies both sides.
Richard Weston
Monte Committee

Richard, I already prayed you to stop to give false information to the Anfi UK Members.
Why do you still write things that you don’t know?
You are ignorant of the facts.
You write that in Beach the committee was not consulted. Who told you that?
That it is false!!!!
The Beach committee was ALWAYS consulted and the new committee member was ALWAYS co-opted by the majority of the ABC’s committee members.

Is it so difficult for you to collect background information before to write stupidities?

Saverio

14-09-13 14:39
RichardWeston

My sincerest humblest apologies Saverio if you were consulted and were foolish enough to agree to Andre joining the committee. I was led to believe that the decision was made by Anfi and foisted on you. And that information, I thought, came from the committee as it was discussed at the Euromeeting. As I am not on the other committees I can only tell it as I have been told it. Perhaps, since you seem to be the font of all knowledge and I and everyone else is wrong, you can confirm whether my statement in Gran and Emerald is also wrong. The information I have came from current committee members and/or the management.
And next time you want to have a go at me, do it in private. I thought were supposed to be a friend. Perhaps I am mistaken in that front too. There are only so many slights a friend will take and you have reached that limit.
Richard

15-09-13 19:05
SaverioCalo

Quote:
Originally Posted by RichardWeston View Post
My sincerest humblest apologies Saverio if you were consulted and were foolish enough to agree to Andre joining the committee. I was led to believe that the decision was made by Anfi and foisted on you. And that information, I thought, came from the committee as it was discussed at the Euromeeting. As I am not on the other committees I can only tell it as I have been told it. Perhaps, since you seem to be the font of all knowledge and I and everyone else is wrong, you can confirm whether my statement in Gran and Emerald is also wrong. The information I have came from current committee members and/or the management.
And next time you want to have a go at me, do it in private. I thought were supposed to be a friend. Perhaps I am mistaken in that front too. There are only so many slights a friend will take and you have reached that limit.
Richard
When Bruce stood down we were asked by Anfi Management to propose someone for his replacement. My colleague and I emailed a list of five or six persons to the management. I don’t remember exactly how many now. André was included in my list.

I consider André a very good committee member. He is an excellent expert on finance matters.
In my opinion, it is much better and positive than to be a good expert in chats and public relations.
André worked very well while he was in ABC Committee and always against the Management.
I cannot understand why you always tell that he is a yes man.

I understand the Puerto Committee also has the same opinion as me.

André was co-opted because three ABC Committee Members agreed him and one didn’t.

Anfi Management didn’t foist. They were very correct.

Maybe you forgot that the committee in Anfi Beach is a real committee. Therefore decisions must be agreed by the majority for being approved. Unfortunately, in the other resorts, the Management may ask the liaison committee agreement, but their approval is not relevant.

Although I was there, I don’t remember any discussion about André at the Euro meeting. I don’t remember from you any question to me about André. Do you remember? I was there! Why didn’t you ask my opinion? According to the minutes of the Euro meeting nothing was said about André.

I am not on the other committees. I post in the forum information concerning Anfi Beach only because, by chance, I am well informed.

I am not the font of all knowledge, as you say, but I have a good knowledge of Anfi Beach being a committee member since 2005.

Not having any concern regarding Puerto, Monte, Gran and Emerald I never posted in the forum any notes about those resorts.

Perhaps you misunderstood me. Unfortunately, it may happen. I am Italian and I write in “ItalEnglish”. My post was regarding your false information about Anfi Beach, NOT about Gran and Emerald. It is not the first time that you post false information about Anfi Beach and you were already asked to stop that by all the ABC committee members.

I don’t know which of us reached the limit first. Do examine your conscience, putting to one side your enormous ego, and let me know your opinion, please.

By the way, if I have something wrong with you I will tell you in private. This will never happen [B]if you post in the forum false [/B]information about Anfi Beach matters, because the members MUST know the TRUTH, not your personal conjectures so my answer will always be in the forum.

Saverio

16-09-13 19:03
MikeCorrigan
untruths and insults

Roly,

Let me comment on some other statements you make which I didn’t responded in my other, longer, post:
1 Mike Corrigan is in his fourth term on the committee, 12 years and 36 holidays
Aase Simonsen is in her second term on the committee 6 years and 18 holidays
Please get your facts right. If you had bothered to keep yourself informed during the last 9 years, or even done some research before writing such nonsense, you would know that Gran opened only a few apartments in 2003, the rest in 2004, and that the first OGM was in December 2004 at which Aase, Denis and I were elected.
So I’m afraid it’s only 9 years and no holidays.
This is a repeat of the “holidays” insult and requires a public apology.

2 At my 1st meeting I attended, Mike Corrigan pushed through a change in the voting system …
I didn’t push. I didn’t have to. Please read the minutes which state “ … , the management company had considered this matter in depth and had come to the conclusion that it should be possible to introduce such a change in the Club Gran Anfi voting system … ”.

3 At the June meeting I asked Mike & Aase to support me with the Amendment to Para 14.7 but they unashamedly refused. Had they accepted new members from Germany & Norway to replace them could have been nominated for this election. But there selfishness took over and you know only to well nobody is irreplaceable. If Mikes fall had been fatal in June, Germany would have found an instant replacement don’t you think?
Of course we refused, unashamedly.

Had we accepted new members … !
Which new members? There is nobody to accept, see above.

Selfishness … !
Another insult that also demands a public apology.

Fatal … ! ?
Thanks for reminding me that it could have been. However, even if it had been, Germany would not have found a replacement, see above.

4 The Amendment will contain this greed culture that has now developed and allow new members the opportunity to step forward. This can only strengthen the member’s rights, no matter where they live and give all them all a chance and not just the selected few.
… greed culture … ?
Yet another insult !

… allow new members the opportunity …
Every member has the opportunity
If only more of them would step forward as potential candidates !

… the selected few.
Who selected us? Well let me tell you:
those members
who in 2004 read the election paperwork (you could’t be bothered) which listed half a dozen people who had agreed to have their names put forward for the first election in Gran
who then read about the candidates, made a decision and voted (you could’t be bothered) and
who continued to vote for us in the following two elections (you could’t be bothered).

*

So please, everybody with weeks in CGA,
vote “Against” the rule change proposed by Roly Wright !
elect Aase, Roger and me !

16-09-13 20:24
MikeCorrigan

Roly,
I had considered not responding to you but I cannot allow your untruths and personal insults to stand unchallenged.
Unfortunately, we wasted well over an hour at the committee meeting in June plus a couple of hours before and after the meeting talking about your various attempts to change the constitution but as you were obviously not listening to any arguments that were contrary to your thinking, let’s try it in writing.

You say you have owned in Gran Anfi for 11 years, so it’s good to hear you’re finally getting involved. Unfortunately, as you told me yourself, during all those years you never went on to the Anfi or AnfiUK websites and never voted in any of the 3 elections. If I remember correctly, and please correct me if I’m wrong, you also said you had never, or at least hardly ever, stayed in Gran Anfi until you had your “free holidays” there this February and June. You just used your CGA points to stay for longer in Beach. As you have not shown much interest in the club’s business in all the time you’ve owned there, it does make me wonder why Anfi picked you as a replacement.

As you own only in Gran, you may not know how elections in the other clubs have been carried out since the 90s. I explained all of this to you when we first met in February and again in June but I’ll try again.
Since they started, ABC, CPA and CMA have had an AGM every year, which included the election of one committee member. Therefore, over a period of 3 years, the members elected 3 different people. From the beginning, CGA members could elect only 1 committee member every 3 years. Many of them complained because they felt disenfranchised, especially as they knew the way elections in the earlier clubs worked because they had often owned weeks in those other clubs previously or even still owned weeks there. This also led to confusion when people filled in the ballot paper (e.g. signing next to 3 candidate names and thus making the whole ballot paper invalid). Ever since Aase, Denis and I were elected, we have been trying to achieve similar voting rights for CGA members. When it was clear that we would never get an annual meeting, I even put forward a proposal to facilitate annual postal elections in Gran, if possible electronically in order to save costs. I brought it up several times but Anfi Management turned it down. However, I was not so naive as to put forward a resolution to change the constitution without the backing of the Anfi representatives on the committee because it would have been a waste of everybody’s time (read the constitution, §15.8, second paragraph). However, I did continue to bring up the topics “voting for 3 candidates every 3 years” and “electronic voting”.
Anfi decided this year to reduce the rights of all ABC, CPA and CMA members by proposing to have a general meeting only every 3 years. However, I guess they realised that if they introduced the same system there as we’ve had in CGA for the last 9 years, i.e. with members being able to elect only one member every 3 years, many more members than usual would vote and turn down the whole proposal.
So, they proposed that members could elect 3 committee members every 3 years.
As soon as we knew this was going to happen in ABC, CPA and CMA, Aase and I insisted that Gran members should be able to do the same. Thank goodness, Anfi were very willing to go along with our proposal. It is in their interest and ours to have the same voting system in all the clubs (Emerald will surely get it next year without even asking for it).
Then you joined the committee, with no experience, no idea of what had been discussed during the previous eight years and no knowledge of what members wanted.
Anfi had already decided to offer us the new current solution – before they even came to the meeting.
And yet you tried to stop it.
Why?
Is this just your own personal opinion or have you spoken to lots of members about it ?
If not, why not?
Aase and I have.

*
On the topic of elections, I think everyone should know that you also had another proposal to change the election process, a process which you had never participated in.
Again, it was a proposal to reduce the rights of members. You said that every member should have one vote only, irrespective of whether they owned one week, as you do, or several. We discussed this in February, before and during the meeting, but ‘No’ wasn’t enough and you made us discuss it endlessly again in June until finally the Spanish (and European) law had to be quoted to you.
Even then, you could not accept that this is not a political election with one member, one vote. Anfi calls us members and calls the resorts ‘clubs’ but we are not really members of a club in the usual sense. Look at your constitution: a “member” is a holder of an “RER”, (rotational enjoyment right) for one week.
So, logically, one RER = one vote, multiple RERs = multiple votes.
You insisted on saying that it should not be possible to “buy votes” in spite of several both Anfi and elected committee members trying to explain to you that they don’t buy votes, they buy RERs, i.e. weeks. You could not understand that members who have bought several weeks have paid more money in the first place and that every year they pay a multiple of the maintenance fee. As they pay proportionally more of the club’s annual costs, it is fair that they have the right to as many votes as they own weeks because fee increases and how that money is spent have much more impact on them. I’m still not convinced that you accept either the arguments or the law but, fortunately, you decided not to put this absurd proposal to the OGM.

$14.7
Now to the proposal that you have put forward: to change $14.7 and prevent anyone from being on a committee for longer than 6 years, a topic which we also discussed in February and June, both inside and outside the committee meeting.
You could not accept that Aase and I know what the members think. Not all of them, but at least some. We know, because we talk to them. The name of the team that Anfi selected you for is “Liaison Committee”. 
To liaise means to “act between parties with a view to reconciling differences”, i.e. in this case, to communicate between Anfi and the members. How many members have you spoken to about this?
You say the voting system is wrong and that committee members should not be allowed to stay longer than 6 years, so that fresh blood can come in. I agree that fresh blood would be great but that’s another problem which I’ll talk about later. However, what’s wrong with the actual system? How many years can the Prime Minister, an MP or a member of your local council stay in office? For as long as nobody else gets more votes than them.
There is a problem with “fresh blood” that you still ignore (a fact which was also explained to you several times): not enough people put themselves forward as committee members. You assume that, if the current members were to stand down after 6 years, others would just take their place. Unfortunately, that is not the case. At the first Emerald election for 3 committee members there was only one candidate and I think it was not much better at the second election. Several people have been nominated by Anfi on to the Emerald committee, as you were in Gran, but most of them later resigned when they realised what was involved. By the way, does that sound like they were enjoying the “free holidays”? Over many years, elections in the other clubs have often taken place with just one candidate, often an existing committee member standing for re-election.
I didn’t beg to be elected on to the committee. I was asked by several German members if they could nominate me. As I told you, at the AGMs of AMCD (Anfi Members Club Deutschland) I ask for any German speaker who is also reasonably fluent in English to stand as a candidate for the CGA committee and I will gladly move aside. Nobody has yet come forward. However, you seem to think that the various European Anfi Members Clubs can just magic new candidates out of a hat. We all have similar problems trying to find candidates for the other clubs too and even the group with most members, the Norwegians, has problems finding candidates. But you think they’ll just pop out of the woodwork. Wrong!
Members want to have whoever they think are the “best” people representing them on the committee, whether they have been elected before, have been on it for 3 years or for 30. They want people who speak their language. There are four Brits on the ballot paper this year. Do you think the Germans or Norwegians would be happy if three of them, excluding me, were elected because the Norwegians couldn’t find anyone willing to take over from Aase and the Germans nobody to replace me?
How can you justify wanting to remove the rights of members to elect whoever they want, someone they know and respect and someone who can communicate with them in their own language but also with Anfi?

*

By saying that we treat our committee weeks as holidays, you have insulted not just Aase and me but also implicitly all other committee members. As Richard has already said on this thread, some of us spend most of the week talking to members, various Anfi staff or other committee members (and talking shop most of the time). He also said, elsewhere, that it takes a year or two to understand how the clubs work and therefore contribute constructively in the committee meetings. This seemingly wasn’t a problem for you. You contributed from day one. Unfortunately, it wasn’t constructive.

*

By the way, you could make life a little more pleasant for all of us when we meet in October by retracting all your personal insults and apologising beforehand – on this forum. Go on, surprise me !

*

So please, everybody with weeks in CGA,
vote “Against” the rule change proposed by Roly Wright !
elect Aase, Roger and me !

16-09-13 21:05
JonSwatton

Folks – as long as we stick to the facts, then I’m happy for this thread to continue but please be considerate of each other in the tone used to get those points across. I’m all for healthy debate as we all learn something…. and who knows, maybe some of this may encourage members to stand for election in their respective clubs.

16-09-13 22:41
KuldipBhati

Quote:
Originally Posted by JonSwatton View Post
Folks – as long as we stick to the facts, then I’m happy for this thread to continue but please be considerate of each other in the tone used to get those points across. I’m all for healthy debate as we all learn something…. and who knows, maybe some of this may encourage members to stand for election in their respective clubs.
I couldn’t agree more Jon it has certainly opened my eyes. I am so glad I don’t own any weeks at Gran Anfi

Dawn

16-09-13 23:10
RogerByatt

I too am not interested in this ‘Who said what’. It does not advance any understanding of the issues or who the best candidates are. I hope you will vote for me, but to me it is far more important that we do our best to defeat these constitutional changes.

Roger
(writing personally)

17-09-13 14:24
AlanJHutt

Mike,

Quote:
At the first Emerald election for 3 committee members there was only one candidate and I think it was not much better at the second election. Several people have been nominated by Anfi on to the Emerald committee, as you were in Gran, but most of them later resigned when they realised what was involved.)
After chatting to Maggie Milnes, she has told me that only one person resigned due to language difficulties. The other person unfortunately died. At the second election all three candidates were elected.

Alan

20-09-13 00:20
GerryEdwards

This thread does bother me a little now and I would prefer some of the messages to be dealt with off this site. However, as last time I intend being at the AGM and I will vote as I think fit.

Gerry

21-09-13 10:07
DagFinnErlandsen

I think your description of being a committee member is totally wrong, It is not a holyday, or at least should not be. For most of the members (May be we have elected some wrong candidates also??) that week is packed with meetings and discussions. That is why we elect them, to stand up and speak for us. They meet with the ANFI system, but ANFI do not want to talk to each of us.

So use the committee members!!
And make sure you vote for the right candidate!!

21-09-13 14:10
MikeCorrigan

Hi Gerry
I hope we can get together in October (Happy Hour somewhere?).

24-09-13 09:29
RichardWeston

Gerry and other make valid points with regard to personal comments which are sometimes unpleasant. I will also be out for the Gran EGM (even though don’t own there) as I think the points being argued are important. Mike ,Aase and I will have one of our many meetings regarding Anfi in that week and any member there, Gran or any Club, is welcome to seek us out and have a drink with us. That week is my holiday on my boat (at mooring 50) but that does not mean I will not meet any member for a drink and a chat.
All Mike’s points are real and valid, as are Saverio’s on the GB site. Please take them on board in the very real sense of urgency we all write them.
Saverio was going on about “promises” on the GB site implying that many committee members are making promises to members that they can’t keep. If any committee member gave that impression I am sure they would apologise for that misconception. One thing I know all committee members do promise is that they will use all their energy and influence (small though that may be) to try and get Anfi to develop and manage the resort for the members benefit. This is sometimes a frustrating and fruitless task but we continue to chip away at the edges as best we can. Certainly we will continue to inform and, yes, pass our opinions on these points and recommendation, as we see it, in our experience for accepting or fighting change.
Personally I made the mistake at the start of my committee career that Roly is making now. I was not involved in the UK club and I had no understanding of the Anfi machine. The UK club chairman at the time made no bones about the fact that I cannot represent the membership properly if I am not in contact with them. I took his advice, joined the Club (and the new GB Club when it formed) and have listened to the members. Secondly I naively thought I could go into a committee meeting and management would listen to my representation of the members problems and concede to their wishes. It took me two years to understand the system and only now in my third term am I well enough known to seek out and have influence (albeit limited) with the Anfi machine. It is important that one can admit when one is wrong and learn from your mistakes but I can certainly say I was wrong at the start, made a few mistakes, learnt from them and can now have a chance of making a difference.
Anfi are concerned that the committee members who are longer serving and experienced are making their lives more difficult because we know the system and can ask the right questions making their workload heavier. The new propositions in all the clubs are not in the interests of the members but will benefit the management. They will have the power to create an “all out, all new in” policy (if they can find the candidates) which will benefit them as new candidates will have no-one to learn from.
I proposed a management buy out recently which was actually proposed a few years ago by someone else. I strongly believe members need to own the management company so we are in control of our own destiny. Then all this committee membership debate will be academic because the management and members will be on the same side. (I will start a new thread for that topic)
In summary, debate on this very political topic is welcome providing the comments are opinion (to which we are all entitled) and personal stabbing is stopped. It does surprise me, however, anyone supporting Roly’s and the managements sweeping changes after all these years as the reasons for the changes are only going to weaken the committee’s already weak position to support the members issues. But then that is my opinion.
Mike and Aase are very experienced and well connected members in their own national clubs and in Anfi. They know the system and know how to approach the problems. Roger has attended the UK committee meetings and has been in close discussion with Karen and me regarding how to approach Gran committee as a potentially new member. To this end, the UK committee feels that Roger has the right approach in communication and has good ideas of his own to put forward. However, he puts his ideas to us in UK committee before considering launching them to the management. Something Roly seems not to be interested in. Roly has made no effort to communicate directly with the UK committee. He did not attend the last AGM where he could have put his ideas forward. We are having a committee meeting on 5th October and he has not put any representation forward to the meeting.
For these reasons, the committee of AnfiUK recommend that Gran members vote FOR Mike Corrigan, Aase Simonsen and Roger Byatt in the up coming Gran elections

Richard Weston AnfiUK International Liaison Officer

24-09-13 22:48
SaverioCalo

I didn’t post “promises” only on the GB site but also (and BEFORE) on Anfi UK Club site.
See my post of August 13th, please.
I didn’t write that committee members are making promises. It is enough to read my post correctly. I am not used to blame the work of my colleagues.
I have written that over the years many CANDIDATES made promises not knowing that they would not be able to keep them.
It is enough to read in the AGM’s booklets of the past years the CV of the candidates. My one included, of course.

03-10-13 12:34
RobertDickson

Perhaps I’m missing something on here.
Does anyone know anything about Keith Hazlewood who is standing for election?
Apologies if there is something on here about him that I have not seen.

06-10-13 09:52
RobertDickson

This may be a silly question.
If I only marked one person in my ballot paper, do they get all my votes, or would the paper be invalid?

21-10-13 20:03
MikeCorrigan

Hi Robert
I submitted an answer a while ago but for some reit didn’t work so I asked someone else to answer you. I now see your question is still unanswered.
If you only marked one person on your ballot paper, with a signature hopefully not just a cross, that person gets one vote for ever week you own, your possible votes for two other candidates are lost. If the one you voted for wasn’t me, I’ll be very sad ;o(
Mike

31-10-13 19:09
KarenPearson

Congratulations to Roger Byatt on being elected to Gran Committee and congratulations to Aase and Mike for being re-elected.
Karen

31-10-13 21:19
KarenPearson

Posted on behalf of Roger:

I thought I would let you know that I was elected to the CGA committee. The results were:

Aase Simonsen 552
Mike Corrigan 540
Roger Byatt 495
Roland Wright 98
Keith Hazelwood 52

A disturbing 216 votes were declared void. We think this was due to incorrectly completed ballots or nominating proxies who were ineligible.

The proposal to change the constitution was defeated. 723 voted in favour and 440 against. However the proposal was blocked because the Constitution says that anyone not voting is deemed to be against any proposal made by a member but in favour if it was proposed by the management!

Thanks to everyone who has supported me.

Please post this on the forum as I don’t have access here.

01-11-13 09:43
MikeCorrigan

Thanks to everyone from AnfiUK who voted for me.
Mike

03-11-13 12:50
GerryEdwards

As I indicated I did attend the Gran Anfi AGM and congratulations to Aase, Mike and Roger for being elected. Thanks must go to Keith and Roly for ensuring that an election took place.

The meeting itself was run fairly with qustions on the various voting systems being aired although ignored by management! I have two observations to make based on two questions I asked –

a) why hasn´t the breach in the cliff behind the minigolf been filled in and why hasn´t the minigolf railing been repaired. The answers are that despite the real risk of the encroachment of the damaged cliff into the minigolf happening next winter the authorities are still debating what to do. The railing hasn´t been repaired by Anfi because apparently the minigolf site is not owned by Anfi but leased and therefore the local authorities – whoever they may be – are responsible for repair. This was news to me!

b) I asked whether annual maintenance payments could be offered to be made in instalments albeit with a premium as other organisations do. Although Anfi do not want to officially go down this route it is apparently an option if requested. Again this was news to me! Is anyone aware of this option?

Otherwise we are having a really good holiday here with good weather and it has been a pleasure to meet so mant Anfi UK members who I have not met before. Now I can put names to Mike Corrigan, Roger Byatt and Richard Weston!

Gerry

[Anonymous]

Anonymous

#2766

01-09-13 18:47
RogerByatt

Gran Anfi OGM Voting

The voting papers have just arrived for the Gran Anfi Ordinary General Meeting on 31 October. This may seem a long way off, but it is important you ACT NOW to ensure your vote counts.

The Liaison Committee is the only official body through which our views as owners can be made known to the Anfi management. This year there is a motion which could weaken your rights. Therefore we on the Anfi UK committee urge you all to use your votes. Please note that you must vote by post only We recommend you mandate either the Management Company or the Developer Company to vote on your behalf as we are sure they will be there and there is no limit to the number of proxies they can hold, but ensure you instruct them how to vote on the back of the form. You do this by signing your name NOT marking an X.

Your committee recommends:
1. Make your own decision on the 2010 minutes.
2. Vote AGAINST the rule change proposed.
3. Vote FOR: Roger Byatt, Mike Corrigan & Aase Simonsen.

Do it now, while you remember.

If you have any questions, please contact any member of the committee.

Roger Byatt
Vice Chair, Anfi UK Owners Club

05-09-13 10:21
Roly Wright

Roger

Thank you for your comments and recommendations, would youmine explaining to the members and I, how by voting for the Amendment to Para 14.7 will weaken our rights. But before you do, please allow me to informyou and the members of some facts, which they may like to consider before theyput pen to paper.

Mike Corrigan is in his fourth term on the committee, 12years and 36 holidays

Aase Simonsen is in her second term on the committee 6 yearsand 18 holidays

All of these were at the member’s expense and your nowrecommendation will give them an extra 9 holidays (is that right for the members?).

At my 1st meeting I attended, Mike Corriganpushed through a change in the voting system (nominate the 3 new committeemembers). I can see by your recommendion to the members that you approve of this. Hopefully the members will realise that when you link the same recommendationin Germany & Norway, this willalmost guarantee those personnel will be elected. Not exactly a just and fair solution to adubious election process.

At the June meeting I asked Mike & Aase to support mewith the Amendment to Para 14.7 but they unashamedlyrefused. Had they accepted new membersfrom Germany & Norway to replace them could have been nominated for thiselection. But there selfishness tookover and you know only to well nobody is irreplaceable. If Mikes fall had been fatal in June, Germanywould have found an instant replacement don’t you think?

The Amendment will contain this greed culture that has now developedand allow new members the opportunity to step forward. This can only strengthen the member’s rights,no matter where they live and give all them all a chance and not just theselected few.

So please as I have said before: “VoteFor” the rule change proposed and give the Gran Anfi Liaison committeeback some dignity.

Roly Wright

05-09-13 19:38
SaverioCalo

Aase & Mike have been on CGA Committee for 9 years (from the first committee meeting in 2004), but Aase is also on CMA for 4 years.

That is what I know, but you can check if you wish. May be I am wrong.

Saverio

06-09-13 20:05
AlanJHutt

Quote:
Originally Posted by RogerByatt View Post
The voting papers have just arrived for the Gran Anfi Ordinary General Meeting on 31 October. This may seem a long way off, but it is important you ACT NOW to ensure your vote counts.

The Liaison Committee is the only official body through which our views as owners can be made known to the Anfi management. This year there is a motion which could weaken your rights. Therefore we on the Anfi UK committee urge you all to use your votes. Please note that you must vote by post only We recommend you mandate either the Management Company or the Developer Company to vote on your behalf as we are sure they will be there and there is no limit to the number of proxies they can hold, but ensure you instruct them how to vote on the back of the form. You do this by signing your name NOT marking an X.

Your committee recommends:
1. Make your own decision on the 2010 minutes.
2. Vote AGAINST the rule change proposed.
3. Vote FOR: Roger Byatt, Mike Corrigan & Aase Simonsen.

Do it now, while you remember.

If you have any questions, please contact any member of the committee.

Roger Byatt
Vice Chair, Anfi UK Owners Club
As I own in Gran I will be very interested to know how this will weaken my rights. I have read the documentation from Anfi about 20 times and also the constitution several times, but I’m afraid I cannot see any problem at all. I wait for Roger’s reply to enlighten me

07-09-13 05:26
RichardWeston

Can I point out to members that the liaison committees weeks are definitely NOT holidays. Not only do we spend many hours meeting with Anfi management and department staff relating to the committee meetings and members specific problems, but we spend many hours of our personal time when at home sifting through communications with members and relaying to Anfi. In the past there may have been the odd member who treated the committee week as a holiday but I can assure members that there are none now. Mike and Aase have worked hard and tirelessly with one aim and one aim only, and that is for the members welfare. It goes to show the naivety and total lack of experience and understanding of the Anfi management mentality for Roly to make the recommendation he has made. Interesting management put him in to replace Denis without reference to the other committee members and then he comes up with recommendations like that. Makes you wonder.
Ask youreslves why, after money has been taken from the replacement fund in the past (which your committee members working as a team got replaced) and there are seious accusations of embezzlement currently, that the Anfi organisation is proposing resolutions that will weaken the committees limited power even further.
Please follow Roger’s recommendation for the Gran vote and vote AGAINST the resolution for Beach and Monte OGM proposal. There were only 149 votes cast by members in Puerto. We need 350plus in the two other clubs at least to defeat the proposition. PLEASE use your vote. The members will be the losers if you don’t.
Richard Weston
Monte Liason Committee and AnfiUK Liaison Officer
Even on my holiday in Vietnam I am working for the members welfare. As does every other committee member on holiday.

07-09-13 14:07
RogerByatt

Thank you for your comments.

I hope no-one considers the time in Anfi on Liaison Committee business “a holiday”. I know there have been rumours in the past about some people treating it as such, but I assure you I never would. They are times when the responsible representative should be meeting other owners’ representatives, Anfi management and owners to really understand what the issues are in the resort and pushing for the timeshare owners’ voices to be heard. That is why I am putting myself forward for election.

I oppose the proposed change because I have seen in business and on committees that a wholesale change of members results in a loss of knowledge and experience. This plays into the hands of the permanent members, in our case the resort developers and managers. The amendment will force us to lose good, hard working representatives and will prevent them ever standing again. If you want to see how this plays into the hands of Anfi, just think about any episode of ‘Yes Minister’. For me, it would seem more sensible for one member to stand down each year (like Anfi Beach Club does) so that a rotation happens and people who want to offer themselves for election have a chance to do so every year, rather than the current 3 year cycle. I believe this would result in more people standing and a real competition for places, which would achieve the same effect as Mr Wright’s suggested amendment.

Mr Wright seems to have an implied concern about the different European clubs acting together. In my view anyone elected to the Liaison Committee should have the right to attend European Group meetings, if they so wish. Only by acting together can owners defeat moves, like those that have just been made at Puerto and are proposed in Beach Club and Monte, which weaken our voices. I really do not believe there is a ‘greed culture’ among committee members. If any committee member steps down, then it is actually Anfi management who choose a replacement, not any of the clubs. This is how Mr Wright came onto the Gran Anfi committee last year. I believe it would be fairer if there were an election otherwise Anfi management could simply nominate someone who will be favourable to them. Is that fair? Even if the club Mr Corrigan belongs to had been able to ‘simply replace him’ as Mr Wright asserts, sure that would have been better than the current system. Consider this: At least the clubs are independent and genuinely seeking to represent the interests of all of us who have spent our hard earned money buying into the Anfi dream.

I urge all members to use their votes and to vote against the proposed rule change.

Roger Byatt

11-09-13 10:02
AlanJHutt

Quote:
Originally Posted by RichardWeston View Post
Interesting management put him in to replace Denis without reference to the other committee members and then he comes up with recommendations like that. Makes you wonder.
Ask youreslves why ?
Hi Richard,
I have not been a member of Anfi UK for very long but I have taken the time to read all the back information.

I seem to remember reading that you were also co-opted to the Monte Anfi committee, “without reference to the other committee members”
We could also ask ourselves why as it makes me wonder ????

11-09-13 16:10
RogerByatt

I don’t know the answer to Alan’s comment, but I personally would like to block all such actions by Anfi Management.

11-09-13 20:49
JonSwatton

Alan…. happy for you to post the link on this thread from the various old topics on here that confirms your previous statement, if it’s at odds with this….

https://www.anfiukmembers.co.uk/membe…Monte-Anfi-AGM

Otherwise, let’s keep it on track with the forthcoming Gran election and specifically, their candidates….

Alternatively, please feel free to change your policy and start a thread on this elsewhere if you feel so strongly.

12-09-13 09:27
AlanJHutt

Quote:
Originally Posted by JonSwatton View Post
Alan…. happy for you to post the link on this thread from the various old topics on here that confirms your previous statement, if it’s at odds with this….

https://www.anfiukmembers.co.uk/membe…Monte-Anfi-AGM

Otherwise, let’s keep it on track with the forthcoming Gran election and specifically, their candidates….

Alternatively, please feel free to change your policy and start a thread on this elsewhere if you feel so strongly.
Jon,
Not everything I have read is in your forum,
If you search the records you will find that Richard was co-opted onto the Monte Anfi committee in 2007 following the death of the previous committee member.
He did a part year then was elected for a full 3 years in 2008.

I was just stating a fact in that Richard should not castigate others when the same happened to him.

12-09-13 10:20
JonSwatton

Not my forum. It’s the members forum.

But, your point duly noted…

So back to topic

13-09-13 09:18
RichardWeston

As I understand the facts in my case, I stood on two previous occasions for committee and failed to be elected due to the strength of the existing members. As I was known to both management and the two remaining committee members, management suggested to them FIRST that I could be approached to fill in for the rest of the year. After agreeing to that, management contacted me and I duly considered and accepted their kind offer.
In subsequent cases in Beach, Gran and Emerald, the committee were NOT consulted. The substitute was placed as a fait accompli. The committee should be given the opportunity, as in my case, to vet the candidate and if necessary suggest an alternative so the two management and two member committee members can reach a consensus that satisfies both sides.
Richard Weston
Monte Committee

13-09-13 13:53
SaverioCalo

Quote:
Originally Posted by RichardWeston View Post
As I understand the facts in my case, I stood on two previous occasions for committee and failed to be elected due to the strength of the existing members. As I was known to both management and the two remaining committee members, management suggested to them FIRST that I could be approached to fill in for the rest of the year. After agreeing to that, management contacted me and I duly considered and accepted their kind offer.
In subsequent cases in Beach, Gran and Emerald, the committee were NOT consulted. The substitute was placed as a fait accompli. The committee should be given the opportunity, as in my case, to vet the candidate and if necessary suggest an alternative so the two management and two member committee members can reach a consensus that satisfies both sides.
Richard Weston
Monte Committee

Richard, I already prayed you to stop to give false information to the Anfi UK Members.
Why do you still write things that you don’t know?
You are ignorant of the facts.
You write that in Beach the committee was not consulted. Who told you that?
That it is false!!!!
The Beach committee was ALWAYS consulted and the new committee member was ALWAYS co-opted by the majority of the ABC’s committee members.

Is it so difficult for you to collect background information before to write stupidities?

Saverio

14-09-13 14:39
RichardWeston

My sincerest humblest apologies Saverio if you were consulted and were foolish enough to agree to Andre joining the committee. I was led to believe that the decision was made by Anfi and foisted on you. And that information, I thought, came from the committee as it was discussed at the Euromeeting. As I am not on the other committees I can only tell it as I have been told it. Perhaps, since you seem to be the font of all knowledge and I and everyone else is wrong, you can confirm whether my statement in Gran and Emerald is also wrong. The information I have came from current committee members and/or the management.
And next time you want to have a go at me, do it in private. I thought were supposed to be a friend. Perhaps I am mistaken in that front too. There are only so many slights a friend will take and you have reached that limit.
Richard

15-09-13 19:05
SaverioCalo

Quote:
Originally Posted by RichardWeston View Post
My sincerest humblest apologies Saverio if you were consulted and were foolish enough to agree to Andre joining the committee. I was led to believe that the decision was made by Anfi and foisted on you. And that information, I thought, came from the committee as it was discussed at the Euromeeting. As I am not on the other committees I can only tell it as I have been told it. Perhaps, since you seem to be the font of all knowledge and I and everyone else is wrong, you can confirm whether my statement in Gran and Emerald is also wrong. The information I have came from current committee members and/or the management.
And next time you want to have a go at me, do it in private. I thought were supposed to be a friend. Perhaps I am mistaken in that front too. There are only so many slights a friend will take and you have reached that limit.
Richard
When Bruce stood down we were asked by Anfi Management to propose someone for his replacement. My colleague and I emailed a list of five or six persons to the management. I don’t remember exactly how many now. André was included in my list.

I consider André a very good committee member. He is an excellent expert on finance matters.
In my opinion, it is much better and positive than to be a good expert in chats and public relations.
André worked very well while he was in ABC Committee and always against the Management.
I cannot understand why you always tell that he is a yes man.

I understand the Puerto Committee also has the same opinion as me.

André was co-opted because three ABC Committee Members agreed him and one didn’t.

Anfi Management didn’t foist. They were very correct.

Maybe you forgot that the committee in Anfi Beach is a real committee. Therefore decisions must be agreed by the majority for being approved. Unfortunately, in the other resorts, the Management may ask the liaison committee agreement, but their approval is not relevant.

Although I was there, I don’t remember any discussion about André at the Euro meeting. I don’t remember from you any question to me about André. Do you remember? I was there! Why didn’t you ask my opinion? According to the minutes of the Euro meeting nothing was said about André.

I am not on the other committees. I post in the forum information concerning Anfi Beach only because, by chance, I am well informed.

I am not the font of all knowledge, as you say, but I have a good knowledge of Anfi Beach being a committee member since 2005.

Not having any concern regarding Puerto, Monte, Gran and Emerald I never posted in the forum any notes about those resorts.

Perhaps you misunderstood me. Unfortunately, it may happen. I am Italian and I write in “ItalEnglish”. My post was regarding your false information about Anfi Beach, NOT about Gran and Emerald. It is not the first time that you post false information about Anfi Beach and you were already asked to stop that by all the ABC committee members.

I don’t know which of us reached the limit first. Do examine your conscience, putting to one side your enormous ego, and let me know your opinion, please.

By the way, if I have something wrong with you I will tell you in private. This will never happen [B]if you post in the forum false [/B]information about Anfi Beach matters, because the members MUST know the TRUTH, not your personal conjectures so my answer will always be in the forum.

Saverio

16-09-13 19:03
MikeCorrigan
untruths and insults

Roly,

Let me comment on some other statements you make which I didn’t responded in my other, longer, post:
1 Mike Corrigan is in his fourth term on the committee, 12 years and 36 holidays
Aase Simonsen is in her second term on the committee 6 years and 18 holidays
Please get your facts right. If you had bothered to keep yourself informed during the last 9 years, or even done some research before writing such nonsense, you would know that Gran opened only a few apartments in 2003, the rest in 2004, and that the first OGM was in December 2004 at which Aase, Denis and I were elected.
So I’m afraid it’s only 9 years and no holidays.
This is a repeat of the “holidays” insult and requires a public apology.

2 At my 1st meeting I attended, Mike Corrigan pushed through a change in the voting system …
I didn’t push. I didn’t have to. Please read the minutes which state “ … , the management company had considered this matter in depth and had come to the conclusion that it should be possible to introduce such a change in the Club Gran Anfi voting system … ”.

3 At the June meeting I asked Mike & Aase to support me with the Amendment to Para 14.7 but they unashamedly refused. Had they accepted new members from Germany & Norway to replace them could have been nominated for this election. But there selfishness took over and you know only to well nobody is irreplaceable. If Mikes fall had been fatal in June, Germany would have found an instant replacement don’t you think?
Of course we refused, unashamedly.

Had we accepted new members … !
Which new members? There is nobody to accept, see above.

Selfishness … !
Another insult that also demands a public apology.

Fatal … ! ?
Thanks for reminding me that it could have been. However, even if it had been, Germany would not have found a replacement, see above.

4 The Amendment will contain this greed culture that has now developed and allow new members the opportunity to step forward. This can only strengthen the member’s rights, no matter where they live and give all them all a chance and not just the selected few.
… greed culture … ?
Yet another insult !

… allow new members the opportunity …
Every member has the opportunity
If only more of them would step forward as potential candidates !

… the selected few.
Who selected us? Well let me tell you:
those members
who in 2004 read the election paperwork (you could’t be bothered) which listed half a dozen people who had agreed to have their names put forward for the first election in Gran
who then read about the candidates, made a decision and voted (you could’t be bothered) and
who continued to vote for us in the following two elections (you could’t be bothered).

*

So please, everybody with weeks in CGA,
vote “Against” the rule change proposed by Roly Wright !
elect Aase, Roger and me !

16-09-13 20:24
MikeCorrigan

Roly,
I had considered not responding to you but I cannot allow your untruths and personal insults to stand unchallenged.
Unfortunately, we wasted well over an hour at the committee meeting in June plus a couple of hours before and after the meeting talking about your various attempts to change the constitution but as you were obviously not listening to any arguments that were contrary to your thinking, let’s try it in writing.

You say you have owned in Gran Anfi for 11 years, so it’s good to hear you’re finally getting involved. Unfortunately, as you told me yourself, during all those years you never went on to the Anfi or AnfiUK websites and never voted in any of the 3 elections. If I remember correctly, and please correct me if I’m wrong, you also said you had never, or at least hardly ever, stayed in Gran Anfi until you had your “free holidays” there this February and June. You just used your CGA points to stay for longer in Beach. As you have not shown much interest in the club’s business in all the time you’ve owned there, it does make me wonder why Anfi picked you as a replacement.

As you own only in Gran, you may not know how elections in the other clubs have been carried out since the 90s. I explained all of this to you when we first met in February and again in June but I’ll try again.
Since they started, ABC, CPA and CMA have had an AGM every year, which included the election of one committee member. Therefore, over a period of 3 years, the members elected 3 different people. From the beginning, CGA members could elect only 1 committee member every 3 years. Many of them complained because they felt disenfranchised, especially as they knew the way elections in the earlier clubs worked because they had often owned weeks in those other clubs previously or even still owned weeks there. This also led to confusion when people filled in the ballot paper (e.g. signing next to 3 candidate names and thus making the whole ballot paper invalid). Ever since Aase, Denis and I were elected, we have been trying to achieve similar voting rights for CGA members. When it was clear that we would never get an annual meeting, I even put forward a proposal to facilitate annual postal elections in Gran, if possible electronically in order to save costs. I brought it up several times but Anfi Management turned it down. However, I was not so naive as to put forward a resolution to change the constitution without the backing of the Anfi representatives on the committee because it would have been a waste of everybody’s time (read the constitution, §15.8, second paragraph). However, I did continue to bring up the topics “voting for 3 candidates every 3 years” and “electronic voting”.
Anfi decided this year to reduce the rights of all ABC, CPA and CMA members by proposing to have a general meeting only every 3 years. However, I guess they realised that if they introduced the same system there as we’ve had in CGA for the last 9 years, i.e. with members being able to elect only one member every 3 years, many more members than usual would vote and turn down the whole proposal.
So, they proposed that members could elect 3 committee members every 3 years.
As soon as we knew this was going to happen in ABC, CPA and CMA, Aase and I insisted that Gran members should be able to do the same. Thank goodness, Anfi were very willing to go along with our proposal. It is in their interest and ours to have the same voting system in all the clubs (Emerald will surely get it next year without even asking for it).
Then you joined the committee, with no experience, no idea of what had been discussed during the previous eight years and no knowledge of what members wanted.
Anfi had already decided to offer us the new current solution – before they even came to the meeting.
And yet you tried to stop it.
Why?
Is this just your own personal opinion or have you spoken to lots of members about it ?
If not, why not?
Aase and I have.

*
On the topic of elections, I think everyone should know that you also had another proposal to change the election process, a process which you had never participated in.
Again, it was a proposal to reduce the rights of members. You said that every member should have one vote only, irrespective of whether they owned one week, as you do, or several. We discussed this in February, before and during the meeting, but ‘No’ wasn’t enough and you made us discuss it endlessly again in June until finally the Spanish (and European) law had to be quoted to you.
Even then, you could not accept that this is not a political election with one member, one vote. Anfi calls us members and calls the resorts ‘clubs’ but we are not really members of a club in the usual sense. Look at your constitution: a “member” is a holder of an “RER”, (rotational enjoyment right) for one week.
So, logically, one RER = one vote, multiple RERs = multiple votes.
You insisted on saying that it should not be possible to “buy votes” in spite of several both Anfi and elected committee members trying to explain to you that they don’t buy votes, they buy RERs, i.e. weeks. You could not understand that members who have bought several weeks have paid more money in the first place and that every year they pay a multiple of the maintenance fee. As they pay proportionally more of the club’s annual costs, it is fair that they have the right to as many votes as they own weeks because fee increases and how that money is spent have much more impact on them. I’m still not convinced that you accept either the arguments or the law but, fortunately, you decided not to put this absurd proposal to the OGM.

$14.7
Now to the proposal that you have put forward: to change $14.7 and prevent anyone from being on a committee for longer than 6 years, a topic which we also discussed in February and June, both inside and outside the committee meeting.
You could not accept that Aase and I know what the members think. Not all of them, but at least some. We know, because we talk to them. The name of the team that Anfi selected you for is “Liaison Committee”. 
To liaise means to “act between parties with a view to reconciling differences”, i.e. in this case, to communicate between Anfi and the members. How many members have you spoken to about this?
You say the voting system is wrong and that committee members should not be allowed to stay longer than 6 years, so that fresh blood can come in. I agree that fresh blood would be great but that’s another problem which I’ll talk about later. However, what’s wrong with the actual system? How many years can the Prime Minister, an MP or a member of your local council stay in office? For as long as nobody else gets more votes than them.
There is a problem with “fresh blood” that you still ignore (a fact which was also explained to you several times): not enough people put themselves forward as committee members. You assume that, if the current members were to stand down after 6 years, others would just take their place. Unfortunately, that is not the case. At the first Emerald election for 3 committee members there was only one candidate and I think it was not much better at the second election. Several people have been nominated by Anfi on to the Emerald committee, as you were in Gran, but most of them later resigned when they realised what was involved. By the way, does that sound like they were enjoying the “free holidays”? Over many years, elections in the other clubs have often taken place with just one candidate, often an existing committee member standing for re-election.
I didn’t beg to be elected on to the committee. I was asked by several German members if they could nominate me. As I told you, at the AGMs of AMCD (Anfi Members Club Deutschland) I ask for any German speaker who is also reasonably fluent in English to stand as a candidate for the CGA committee and I will gladly move aside. Nobody has yet come forward. However, you seem to think that the various European Anfi Members Clubs can just magic new candidates out of a hat. We all have similar problems trying to find candidates for the other clubs too and even the group with most members, the Norwegians, has problems finding candidates. But you think they’ll just pop out of the woodwork. Wrong!
Members want to have whoever they think are the “best” people representing them on the committee, whether they have been elected before, have been on it for 3 years or for 30. They want people who speak their language. There are four Brits on the ballot paper this year. Do you think the Germans or Norwegians would be happy if three of them, excluding me, were elected because the Norwegians couldn’t find anyone willing to take over from Aase and the Germans nobody to replace me?
How can you justify wanting to remove the rights of members to elect whoever they want, someone they know and respect and someone who can communicate with them in their own language but also with Anfi?

*

By saying that we treat our committee weeks as holidays, you have insulted not just Aase and me but also implicitly all other committee members. As Richard has already said on this thread, some of us spend most of the week talking to members, various Anfi staff or other committee members (and talking shop most of the time). He also said, elsewhere, that it takes a year or two to understand how the clubs work and therefore contribute constructively in the committee meetings. This seemingly wasn’t a problem for you. You contributed from day one. Unfortunately, it wasn’t constructive.

*

By the way, you could make life a little more pleasant for all of us when we meet in October by retracting all your personal insults and apologising beforehand – on this forum. Go on, surprise me !

*

So please, everybody with weeks in CGA,
vote “Against” the rule change proposed by Roly Wright !
elect Aase, Roger and me !

16-09-13 21:05
JonSwatton

Folks – as long as we stick to the facts, then I’m happy for this thread to continue but please be considerate of each other in the tone used to get those points across. I’m all for healthy debate as we all learn something…. and who knows, maybe some of this may encourage members to stand for election in their respective clubs.

16-09-13 22:41
KuldipBhati

Quote:
Originally Posted by JonSwatton View Post
Folks – as long as we stick to the facts, then I’m happy for this thread to continue but please be considerate of each other in the tone used to get those points across. I’m all for healthy debate as we all learn something…. and who knows, maybe some of this may encourage members to stand for election in their respective clubs.
I couldn’t agree more Jon it has certainly opened my eyes. I am so glad I don’t own any weeks at Gran Anfi

Dawn

16-09-13 23:10
RogerByatt

I too am not interested in this ‘Who said what’. It does not advance any understanding of the issues or who the best candidates are. I hope you will vote for me, but to me it is far more important that we do our best to defeat these constitutional changes.

Roger
(writing personally)

17-09-13 14:24
AlanJHutt

Mike,

Quote:
At the first Emerald election for 3 committee members there was only one candidate and I think it was not much better at the second election. Several people have been nominated by Anfi on to the Emerald committee, as you were in Gran, but most of them later resigned when they realised what was involved.)
After chatting to Maggie Milnes, she has told me that only one person resigned due to language difficulties. The other person unfortunately died. At the second election all three candidates were elected.

Alan

20-09-13 00:20
GerryEdwards

This thread does bother me a little now and I would prefer some of the messages to be dealt with off this site. However, as last time I intend being at the AGM and I will vote as I think fit.

Gerry

21-09-13 10:07
DagFinnErlandsen

I think your description of being a committee member is totally wrong, It is not a holyday, or at least should not be. For most of the members (May be we have elected some wrong candidates also??) that week is packed with meetings and discussions. That is why we elect them, to stand up and speak for us. They meet with the ANFI system, but ANFI do not want to talk to each of us.

So use the committee members!!
And make sure you vote for the right candidate!!

21-09-13 14:10
MikeCorrigan

Hi Gerry
I hope we can get together in October (Happy Hour somewhere?).

24-09-13 09:29
RichardWeston

Gerry and other make valid points with regard to personal comments which are sometimes unpleasant. I will also be out for the Gran EGM (even though don’t own there) as I think the points being argued are important. Mike ,Aase and I will have one of our many meetings regarding Anfi in that week and any member there, Gran or any Club, is welcome to seek us out and have a drink with us. That week is my holiday on my boat (at mooring 50) but that does not mean I will not meet any member for a drink and a chat.
All Mike’s points are real and valid, as are Saverio’s on the GB site. Please take them on board in the very real sense of urgency we all write them.
Saverio was going on about “promises” on the GB site implying that many committee members are making promises to members that they can’t keep. If any committee member gave that impression I am sure they would apologise for that misconception. One thing I know all committee members do promise is that they will use all their energy and influence (small though that may be) to try and get Anfi to develop and manage the resort for the members benefit. This is sometimes a frustrating and fruitless task but we continue to chip away at the edges as best we can. Certainly we will continue to inform and, yes, pass our opinions on these points and recommendation, as we see it, in our experience for accepting or fighting change.
Personally I made the mistake at the start of my committee career that Roly is making now. I was not involved in the UK club and I had no understanding of the Anfi machine. The UK club chairman at the time made no bones about the fact that I cannot represent the membership properly if I am not in contact with them. I took his advice, joined the Club (and the new GB Club when it formed) and have listened to the members. Secondly I naively thought I could go into a committee meeting and management would listen to my representation of the members problems and concede to their wishes. It took me two years to understand the system and only now in my third term am I well enough known to seek out and have influence (albeit limited) with the Anfi machine. It is important that one can admit when one is wrong and learn from your mistakes but I can certainly say I was wrong at the start, made a few mistakes, learnt from them and can now have a chance of making a difference.
Anfi are concerned that the committee members who are longer serving and experienced are making their lives more difficult because we know the system and can ask the right questions making their workload heavier. The new propositions in all the clubs are not in the interests of the members but will benefit the management. They will have the power to create an “all out, all new in” policy (if they can find the candidates) which will benefit them as new candidates will have no-one to learn from.
I proposed a management buy out recently which was actually proposed a few years ago by someone else. I strongly believe members need to own the management company so we are in control of our own destiny. Then all this committee membership debate will be academic because the management and members will be on the same side. (I will start a new thread for that topic)
In summary, debate on this very political topic is welcome providing the comments are opinion (to which we are all entitled) and personal stabbing is stopped. It does surprise me, however, anyone supporting Roly’s and the managements sweeping changes after all these years as the reasons for the changes are only going to weaken the committee’s already weak position to support the members issues. But then that is my opinion.
Mike and Aase are very experienced and well connected members in their own national clubs and in Anfi. They know the system and know how to approach the problems. Roger has attended the UK committee meetings and has been in close discussion with Karen and me regarding how to approach Gran committee as a potentially new member. To this end, the UK committee feels that Roger has the right approach in communication and has good ideas of his own to put forward. However, he puts his ideas to us in UK committee before considering launching them to the management. Something Roly seems not to be interested in. Roly has made no effort to communicate directly with the UK committee. He did not attend the last AGM where he could have put his ideas forward. We are having a committee meeting on 5th October and he has not put any representation forward to the meeting.
For these reasons, the committee of AnfiUK recommend that Gran members vote FOR Mike Corrigan, Aase Simonsen and Roger Byatt in the up coming Gran elections

Richard Weston AnfiUK International Liaison Officer

24-09-13 22:48
SaverioCalo

I didn’t post “promises” only on the GB site but also (and BEFORE) on Anfi UK Club site.
See my post of August 13th, please.
I didn’t write that committee members are making promises. It is enough to read my post correctly. I am not used to blame the work of my colleagues.
I have written that over the years many CANDIDATES made promises not knowing that they would not be able to keep them.
It is enough to read in the AGM’s booklets of the past years the CV of the candidates. My one included, of course.

03-10-13 12:34
RobertDickson

Perhaps I’m missing something on here.
Does anyone know anything about Keith Hazlewood who is standing for election?
Apologies if there is something on here about him that I have not seen.

06-10-13 09:52
RobertDickson

This may be a silly question.
If I only marked one person in my ballot paper, do they get all my votes, or would the paper be invalid?

21-10-13 20:03
MikeCorrigan

Hi Robert
I submitted an answer a while ago but for some reit didn’t work so I asked someone else to answer you. I now see your question is still unanswered.
If you only marked one person on your ballot paper, with a signature hopefully not just a cross, that person gets one vote for ever week you own, your possible votes for two other candidates are lost. If the one you voted for wasn’t me, I’ll be very sad ;o(
Mike

31-10-13 19:09
KarenPearson

Congratulations to Roger Byatt on being elected to Gran Committee and congratulations to Aase and Mike for being re-elected.
Karen

31-10-13 21:19
KarenPearson

Posted on behalf of Roger:

I thought I would let you know that I was elected to the CGA committee. The results were:

Aase Simonsen 552
Mike Corrigan 540
Roger Byatt 495
Roland Wright 98
Keith Hazelwood 52

A disturbing 216 votes were declared void. We think this was due to incorrectly completed ballots or nominating proxies who were ineligible.

The proposal to change the constitution was defeated. 723 voted in favour and 440 against. However the proposal was blocked because the Constitution says that anyone not voting is deemed to be against any proposal made by a member but in favour if it was proposed by the management!

Thanks to everyone who has supported me.

Please post this on the forum as I don’t have access here.

01-11-13 09:43
MikeCorrigan

Thanks to everyone from AnfiUK who voted for me.
Mike

03-11-13 12:50
GerryEdwards

As I indicated I did attend the Gran Anfi AGM and congratulations to Aase, Mike and Roger for being elected. Thanks must go to Keith and Roly for ensuring that an election took place.

The meeting itself was run fairly with qustions on the various voting systems being aired although ignored by management! I have two observations to make based on two questions I asked –

a) why hasn´t the breach in the cliff behind the minigolf been filled in and why hasn´t the minigolf railing been repaired. The answers are that despite the real risk of the encroachment of the damaged cliff into the minigolf happening next winter the authorities are still debating what to do. The railing hasn´t been repaired by Anfi because apparently the minigolf site is not owned by Anfi but leased and therefore the local authorities – whoever they may be – are responsible for repair. This was news to me!

b) I asked whether annual maintenance payments could be offered to be made in instalments albeit with a premium as other organisations do. Although Anfi do not want to officially go down this route it is apparently an option if requested. Again this was news to me! Is anyone aware of this option?

Otherwise we are having a really good holiday here with good weather and it has been a pleasure to meet so mant Anfi UK members who I have not met before. Now I can put names to Mike Corrigan, Roger Byatt and Richard Weston!

Gerry

[Anonymous]

Anonymous

#2732

16-08-09 22:16
DianeTaylor

Gran Anfi Mini Golf

When we purchased at Gran Anfi we were told by Sales that only Gran Anfi owners would have access to the site, other than those paying to play mini golf of course. *We have stayed at Monti or Anfi Beach for the past few years and did not get access to the mini golf site. *It is a pleasant walk in the evening to try to work off the large dinners! Can any one tell me if this is correct that we have to be staying at Gran Anfi to get access to the mini golf area without paying to play. *Do maintenance fees from all resorts cover the upkeep of the mini golf site?

17-08-09 07:56
BruceEBailey
Re: Gran Anfi Mini Golf

Hi Diane & Steve,

Only members staying at Gran Anfi have access the golf gardens direct from the resort, i.e. through gates opposite the glass lift. All other members have to access beside the Mem Saab. You can enter for free to walk around the gardens.

All members at all resorts have to pay to play the golf course.

Only Gran Anfi owners pay for the upkeep of the gardens at the golf course from their maintenance fees.

17-08-09 08:08
AlanRoffey
Re: Gran Anfi Mini Golf

We have spent a few hours walking around the gardens on many visits to ANFI.Access is free via the gates as Bruce said. When the shrubs are more mature a bit more shade will be available but still pleasent in the evernings.
Alan

17-08-09 21:12
DianeTaylor
Re: Gran Anfi Mini Golf

Thanks for replies, I can’t help feeling that it seems a bit unfair that part of the maintenance fees we pay go towards the upkeep of an area that has restricted access for me if I am not staying at Gran Anfi but others who are not paying towards the upkeep get unrestricted access.

17-08-09 22:01
BrianPalin
Re: Gran Anfi Mini Golf

Quote:
Originally Posted by 0E323F050E3B23363528295A0
Thanks for replies, I can’t help feeling that it seems a bit unfair that part of the maintenance fees we pay go towards the upkeep of an area that has restricted access for me if I am not staying at Gran Anfi but others who are not paying towards the upkeep get unrestricted access.
As far as I’m aware, everyone has unrestricted access regardless of where they are staying.

Brian

18-08-09 08:50
BruceEBailey
Re: Gran Anfi Mini Golf

The only restriction is that people who are NOT staying at Gran Anfi cannot use the gate direct from the Gran Anfi pool area.

They can, however, use the access from the marina entrance with no restriction at all.

It all stems from the fact that Anfi wanted all parts of the resort to pay towards the upkeep from which most gain no benefit. Those staying at Gran Anfi get to see the gardens in the golf area but those staying at Anfi Beach, for example, don’t.

Should Gran Anfi owners pay towards The Beach Club gardens ?

The actual golf course is, I believe, maintained from the fees collected for play.

Maybe Denis can clarify that point 😉

24-08-09 22:53
DianeTaylor
Re: Gran Anfi Mini Golf

I take the point Bruce makes about owners maintenance fees paying for the respective garden arreas but as far as I am aware (and I will stand corrected if anyone knows more) none of the other gardens are locked to other owners as the gate on the Gran Anfi pool side (opposite glass lift) is unless you are staying at Gran Anfi. The restriction I am not happy about is not being able to enter from that gate as we wanted to after eating at Gran Bahia and were walking back to Anfi Beach Club and thought it would be pleasant to walk through via the gardens. Other owners are not denied access from certain points to the gardens if they are not staying at their own resort. A minor moan!!

19-03-10 11:27
BrianPalin
Re: Gran Anfi Mini Golf

From the Gran members newsletter, March 2010:

The Canary Islands have suffered some storms and strong winds in the month of February, which unfortunately has caused some damage to the mini golf in front of Club Gran Anfi. Rocks, carried by the waves, broke part of the sea defence and were carried over on to the pathway behind the mini golf and in to part of the golf course itself. This has meant that a section of the course has had to be closed whilst the debris is removed and the repairs completed, leaving 12 of the 18 holes open for playing. As always we will endeavour to work as efficiently as possible so that services can be resumed and ask for your patience and understanding in the meantime.

19-03-10 17:28
MichaelFitzGerald
Re: Gran Anfi Mini Golf

I was on the course this week. There is considerable damage but very little sign of any attempts to clear up the mess. More promises & less action as usual

Mike
>:(

24-04-10 15:35
RobDalziel
Re: Gran Anfi Mini Golf

We’re just back from Gran Canaria (5 day delay in return due to Volcanic Ash, but that’s another story), I can report that the mini-golf course is now fully open, althought there is still a fair amount of damage evident and a lot of the plants nearest the sea have been destroyed and damaged by a combination of the wind and sea salt spray. Given time I’m sure the plantlife will recover. The road round the outside is still littered with rocks and other debris with no sign of any attempt to repair things during our 2 weeks on resort.

27-04-10 10:18
PeterNorman
Re: Gran Anfi Mini Golf

The damage is remarkable. Much of the service road outside the fence has gone (have photos if Bruce want’s them for posting), and in one or two places the rocky breakwater beyond has also gone. Just hope this is repaired before another such storm.

Some work was being done on the (mostly empty) water features, even on saturday.

Apparently waves several feet high were breaking over the golf course.

Rebuilt sea wall at Mogan, where the market used to be, suggests consierable damage there too.

27-04-10 11:18
BruceEBailey
Re: Gran Anfi Mini Golf

Hi Petros,

If you have some photos can you send them to the webmaster at webmaster@anfiuk.co.uk

Many thanks

27-04-10 13:00
RobDalziel
Re: Gran Anfi Mini Golf

Quote:
Originally Posted by 1F3C37343837590
Hi Petros,

If you have some photos can you send them to the webmaster at webmaster@anfiuk.co.uk

Many thanks
I’ve just sent a couple of photos I took 2 weeks ago.

Rob 🙂

05-09-10 14:43
DavidLedger

I have several pictures of the storm damage as at the beginning of May 2010 at
http://gallery.me.com/david_ledger#gallery

There is ‘Anfi – the Shack’, ‘Anfi – the Storm’, ‘Anfi – the Wall’ and ‘Gran Anfi 2010’. They cover the island bar area, the storm damage, the ABC wall area and the temporary (?) boundary, and just to prove it’s not all bad news, some pictures of Gran Anfi at its best. Any can be used on the website.

David

[Anonymous]

Anonymous

#2732

16-08-09 22:16
DianeTaylor

Gran Anfi Mini Golf

When we purchased at Gran Anfi we were told by Sales that only Gran Anfi owners would have access to the site, other than those paying to play mini golf of course. *We have stayed at Monti or Anfi Beach for the past few years and did not get access to the mini golf site. *It is a pleasant walk in the evening to try to work off the large dinners! Can any one tell me if this is correct that we have to be staying at Gran Anfi to get access to the mini golf area without paying to play. *Do maintenance fees from all resorts cover the upkeep of the mini golf site?

17-08-09 07:56
BruceEBailey
Re: Gran Anfi Mini Golf

Hi Diane & Steve,

Only members staying at Gran Anfi have access the golf gardens direct from the resort, i.e. through gates opposite the glass lift. All other members have to access beside the Mem Saab. You can enter for free to walk around the gardens.

All members at all resorts have to pay to play the golf course.

Only Gran Anfi owners pay for the upkeep of the gardens at the golf course from their maintenance fees.

17-08-09 08:08
AlanRoffey
Re: Gran Anfi Mini Golf

We have spent a few hours walking around the gardens on many visits to ANFI.Access is free via the gates as Bruce said. When the shrubs are more mature a bit more shade will be available but still pleasent in the evernings.
Alan

17-08-09 21:12
DianeTaylor
Re: Gran Anfi Mini Golf

Thanks for replies, I can’t help feeling that it seems a bit unfair that part of the maintenance fees we pay go towards the upkeep of an area that has restricted access for me if I am not staying at Gran Anfi but others who are not paying towards the upkeep get unrestricted access.

17-08-09 22:01
BrianPalin
Re: Gran Anfi Mini Golf

Quote:
Originally Posted by 0E323F050E3B23363528295A0
Thanks for replies, I can’t help feeling that it seems a bit unfair that part of the maintenance fees we pay go towards the upkeep of an area that has restricted access for me if I am not staying at Gran Anfi but others who are not paying towards the upkeep get unrestricted access.
As far as I’m aware, everyone has unrestricted access regardless of where they are staying.

Brian

18-08-09 08:50
BruceEBailey
Re: Gran Anfi Mini Golf

The only restriction is that people who are NOT staying at Gran Anfi cannot use the gate direct from the Gran Anfi pool area.

They can, however, use the access from the marina entrance with no restriction at all.

It all stems from the fact that Anfi wanted all parts of the resort to pay towards the upkeep from which most gain no benefit. Those staying at Gran Anfi get to see the gardens in the golf area but those staying at Anfi Beach, for example, don’t.

Should Gran Anfi owners pay towards The Beach Club gardens ?

The actual golf course is, I believe, maintained from the fees collected for play.

Maybe Denis can clarify that point 😉

24-08-09 22:53
DianeTaylor
Re: Gran Anfi Mini Golf

I take the point Bruce makes about owners maintenance fees paying for the respective garden arreas but as far as I am aware (and I will stand corrected if anyone knows more) none of the other gardens are locked to other owners as the gate on the Gran Anfi pool side (opposite glass lift) is unless you are staying at Gran Anfi. The restriction I am not happy about is not being able to enter from that gate as we wanted to after eating at Gran Bahia and were walking back to Anfi Beach Club and thought it would be pleasant to walk through via the gardens. Other owners are not denied access from certain points to the gardens if they are not staying at their own resort. A minor moan!!

19-03-10 11:27
BrianPalin
Re: Gran Anfi Mini Golf

From the Gran members newsletter, March 2010:

The Canary Islands have suffered some storms and strong winds in the month of February, which unfortunately has caused some damage to the mini golf in front of Club Gran Anfi. Rocks, carried by the waves, broke part of the sea defence and were carried over on to the pathway behind the mini golf and in to part of the golf course itself. This has meant that a section of the course has had to be closed whilst the debris is removed and the repairs completed, leaving 12 of the 18 holes open for playing. As always we will endeavour to work as efficiently as possible so that services can be resumed and ask for your patience and understanding in the meantime.

19-03-10 17:28
MichaelFitzGerald
Re: Gran Anfi Mini Golf

I was on the course this week. There is considerable damage but very little sign of any attempts to clear up the mess. More promises & less action as usual

Mike
>:(

24-04-10 15:35
RobDalziel
Re: Gran Anfi Mini Golf

We’re just back from Gran Canaria (5 day delay in return due to Volcanic Ash, but that’s another story), I can report that the mini-golf course is now fully open, althought there is still a fair amount of damage evident and a lot of the plants nearest the sea have been destroyed and damaged by a combination of the wind and sea salt spray. Given time I’m sure the plantlife will recover. The road round the outside is still littered with rocks and other debris with no sign of any attempt to repair things during our 2 weeks on resort.

27-04-10 10:18
PeterNorman
Re: Gran Anfi Mini Golf

The damage is remarkable. Much of the service road outside the fence has gone (have photos if Bruce want’s them for posting), and in one or two places the rocky breakwater beyond has also gone. Just hope this is repaired before another such storm.

Some work was being done on the (mostly empty) water features, even on saturday.

Apparently waves several feet high were breaking over the golf course.

Rebuilt sea wall at Mogan, where the market used to be, suggests consierable damage there too.

27-04-10 11:18
BruceEBailey
Re: Gran Anfi Mini Golf

Hi Petros,

If you have some photos can you send them to the webmaster at webmaster@anfiuk.co.uk

Many thanks

27-04-10 13:00
RobDalziel
Re: Gran Anfi Mini Golf

Quote:
Originally Posted by 1F3C37343837590
Hi Petros,

If you have some photos can you send them to the webmaster at webmaster@anfiuk.co.uk

Many thanks
I’ve just sent a couple of photos I took 2 weeks ago.

Rob 🙂

05-09-10 14:43
DavidLedger

I have several pictures of the storm damage as at the beginning of May 2010 at
http://gallery.me.com/david_ledger#gallery

There is ‘Anfi – the Shack’, ‘Anfi – the Storm’, ‘Anfi – the Wall’ and ‘Gran Anfi 2010’. They cover the island bar area, the storm damage, the ABC wall area and the temporary (?) boundary, and just to prove it’s not all bad news, some pictures of Gran Anfi at its best. Any can be used on the website.

David

[Anonymous]

Anonymous

#2673

05-01-10 14:20
MarkMitchell

anfi telephones

hi everyone
I have been trying to contact customer services for the last two days.The phones are ringing out but no answer,does anyone know why.I seem to remember this happening last year as well.

05-01-10 16:43
BruceEBailey
Re: anfi telephones

Probably most are away. This week is normally a holiday period in Spain. 6th January is Epiphany and some regions celebrate the Dia de Reyes this week.

All should return to normal after tomorrow

05-01-10 18:52
MarkMitchell
Re: anfi telephones

thanks for that

05-01-10 19:10
BobChadwick
Re: anfi telephones

I got through both yesterday (Monday) and today both times around 4pm. I also got the Vacation Club today after only tow or three rings!

05-01-10 22:13
GerryEdwards
Re: anfi telephones

I can confirm the holiday situation. Last week when I was in the Vacation Club booking for next year there were a number of empty desks and on asking I was told that a good number of staff were on their Christmas break. Indeed there was quite a wait for meeting up with someone to meet to make a booking.

Bippo

15-01-10 15:57
HarryCoxhead
Re: anfi telephones

Hi, the best way to contact the vacation club is via email.
I phone 10 + times this week with no joy, email and got a reply within an hour.

Try these vbetts@anfi.es worked for me?
Harry.

26-01-10 20:47
DavidAnderson
Vacation Club Contact.

Has anyone out there had any difficulty getting in touch with the Vacation Club lately.
I’ve been a member since 2003 and never had any trouble getting *in touch with them to arrange a booking. However this year something seems to be wrong. Have been unable to get in touch with them , by phone or email.
Tried phoning all day last Thursday & Friday and today with no success. Just keep getting put in a queue, which never seems to go down .
Emailed them on Friday, and got the usual auto response to say they would be looking into it, but no further contact.
Service seems to have gone down hill this year.

26-01-10 22:08
HarryCoxhead
Re: Vacation Club Contact.

Hi, Have a look at News.

Harry.

27-01-10 11:17
DavidAnderson
Re: Vacation Club Contact.

Hi Harry,

Thanks for the contact details, i’ve got a reply at last.The personal touch obviously works. By the way, Rachael does’nt work at Anfi any longer.

Cheers

Dave

27-01-10 21:58
FionaMcDougall
Re: Vacation Club Contact.

I have tried for two days to get through to the AVC finally got through just before 5pm today, that was going in via the customer services who said the AVC were very busy now and had more calls to deal with. *Then I was told there was nothing for October half term as the resort is full. *Never experienced these problems before and when I was there last October half term it was not busy! *Frustrating >:(

28-01-10 09:53
JoyWigg
Re: Vacation Club Contact.

I tried to get through for several days, in the end I went through the switchboard and they told me that the vacation club lines had been down and that the national telephone company were trying to sort it. The switchboard put me through, but I hung on for 10 minutes before I spoke to anybody. I got my holiday in the end but dread to think what my phone bill will be as it took 3 attempts at national rates.

29-01-10 10:25
seanhassall
Re: Vacation Club Contact.

someone corrct me if I am wrong, but when we were there last October half term they were selling hard at Tauro on points and telling purchasers that they could use them down at anfi. If this is happening, ALL prime kids holiday weeks will be vastly oversubscribed. Those who have fixed weeks or have the longest booking window will take up these weeks first leaving everyone else out. selling points weeks at tauro with the sole view of staying at anfi seems grossly unfair.

29-01-10 18:13
BruceEBailey
Re: Vacation Club Contact.

Hi Sean,

These have been my thoughts ever since they started selling at Tauro.
Personally I think it is wrong but Anfi cannot see a problem.

there are already many frustrated people out there who cannot book what they first bought into. >:(

01-02-10 18:27
FionaMcDougall
Re: Vacation Club Contact.

Looks like I am one of those people who will have to stay at Tauro. A change is good I suppose and you dont have to get up at the crack of dawn to get a sun bed!! 😎

04-02-10 20:28
DerekHaswell
Re: Vacation Club Contact.

I too have had no success contacting the Vacation Club by phone this past two weeks.
Last Tuesday 26th January I phoned at:
11:45 – 12:10 25 minutes
13:05 – 13:15 10 "
13:17 – 13:25 8 "
13:45 – 14:00 15 "
14:10 – 14:20 10 "
15:54 – 16:10 16 "
16:53 – 17:00 7 "

I eventually got a reply from an email, but even this took 5 days, and I thought it would be quicker than writing a letter and sending it by post.
Does anyone have any pigeons for sale? :-/

17-02-10 12:27
Poppyatanfi
Re: Vacation Club Contact.

We have been trying to reach the Vacation Club for nearly two weeks without success. *We have never had this problem before. *It just rings until you get cut off. *Shortly before Xmas we phoned for two weeks at ABC during grandchildrens’ summer holiday in August and got then immediately. *On informing a friend of our going then she phoned and booked immediately. *We could not believe how easy it was. *We expected having to book maybe one week in Abc then a week in Monte or Gran but no problems. *Now we cannot even get through – what is going on. *Is it just the influx of new owners wanting to get as much for their points as possible which is understandable as it is what we do. *Maybe it is due to a staffing problem because we spoke to them several times when we were out there three weeks ago and heard no hint of any problems. *All very worrying if you have points and are limited to school holidays which luckily we are not although we have had two weeks in August for the last four years without problems.
We have been out to Anfi for four or five weeks each year both as a couple and with grandkids for years since the points system began and never had any problems in that we were always able to book something even if we change apartments part way through. *Hope that this is not going to get to be the norm.
We have been able to book everything from a studio to a penthouse with very little effort in the past. *This worries us a lot, not just for ourselves as we are retired and can go at any time, *but for a lot of owners this is probably not the case.
Is there any hope of the booking system being put online in the near future? *Is it worth suggesting this direct to AVC? or has this already been done.

17-02-10 15:42
HarryCoxhead
Re: Vacation Club Contact.

Hi Poppy@anfi, had the same booking problems so I emailed the following lady and she sorted my booking out within a couple of hours.
vbetts@anfi.es
Harry.

18-02-10 17:35
AndrewMorgan
Re: Vacation Club Contact.

Am pulling my hair out here! Firstly Sean seeing as your still in Anfi go and put one of the vacation team on the phone for me! I’ve been trying now for over a week rang about fourty times, sent five emails, tried to complain to the manager (Henrietta Spindler) and have since found out that there are only three working due to sickness of others. Collections inform me that they have advertised for more staff but even if they find some it will take up to four weeks to train them. his advice is to get people to put a complaint in writing (which we will) to customerservice@anfi.es addressed to the manager Maria Hidalgo. Hopefully we can get somewhere if enough complain because the booking system at present is completley unacceptable and pay 120 euros for the privallage! On a seperate note found out the court case today was to do with Tauro

23-02-10 19:03
john.t
Re: Vacation Club Contact.

I finaly got through to the vavation club and was told by the girl who on the phone that she was the only person who spoke english .this was january 27th .I was at the beach club 1st to the 15th and I asked the rep what was going on he told me that there had been a big clear out of admin staff some 40 in total and there was a new boss in the vacationclub .I was promised things would change in the next month or two.
I took the precation to get the reps no so when I next want to contact the vacation club I am going to ring him and he will get the club to ring me (lets hope it works)

02-03-10 16:21
GarryMitchell
Re: Vacation Club Contact.

I too have had similar, frustrating experiences. In addition to the above comments I did not receive Deposit Certificates, booking certificates nor a single response to 5 emails and numerous telephone calls. I submitted a web form raising a formal complaint and yes, you guessed it, no reply. Its very worrying, almost to the point that I am considering a written request for a refund for AVC fees will be accompanying me out there in July.

p.s. I heard wind of a new points structure when las ther ein Sep 09 and have seen some mention of this in a post somewhere but I have never had any confirmation that the new system has been introduced. Any info please.

10-03-10 20:37
DenisMilnes
Re: Vacation Club Contact.

Good news
Sara & Jackie have joined Vicky in AVC. Only took 2 minutes to get through today to make a booking
Denis

12-03-10 11:26
TonyFuge
Re: Vacation Club Contact.

Hi just wondered how they managed to get through as I have been trying to contact them for the last 2 days.
I can get customer services no problem but AVC no chance,the usual line our operators are busy at the moment etc .Not going to be happy with my next phone bill,maybe I should send it to anfi [smiley=lolk.gif]

13-03-10 11:55
DerekHaswell
Re: Vacation Club Contact.

To all concerned about phoning AVC.

Victoria Betts extension at anfi is 5266.
Emeline Postigo (English/French) extension is 5227. Emeline reserved a week for us while we were out there 2 weeks ago.

Emelines email is epostigo@anfi.es

Dellboy

15-03-10 22:41
TonyFuge
Re: Vacation Club Contact.

Thank you
Finally managed to get through today on the first attempt,so looks like the problem has been solved,spoke to a Jackie and she said it had been chaos out there.

23-03-10 10:43
TerenceMcCarthy
Re: Vacation Club Contact.

Tried several emails to vacationclub@anfi.es over past few weeks, no replies just the automatic MailMarshall confirmation of receipt.

Tried vbetts@anfi.es, that was rejected by Anfi!

Took half a day’e leave today and rang and rang and rang. Can get through to Customer Services OK but when they put me through to the AVC it just rings out, same happens if I ring AVC direct on the 08000 number or the 0034 number.

23-03-10 11:45
TerenceMcCarthy
Re: Vacation Club Contact.

Finally got through on the phone and just after that Emeline mailed me back as well.

Vicky Betts is on holiday in New Zealand hence the rejected email.

Spoke to Sarah Bibby sbibby@anfi.es who was very helpful.

19-04-10 10:22
PeterNorman
AVC contact numbers

Can anyone provide up to date contact numbers for AVC please. The numbers I have seem to have been changed.

We should be on our way at the moment! :'(

20-04-10 19:40
DerekHaswell
Re: AVC contact numbers

Very sorry to hear of your plight.
AVC contact numbers:
00 34 928 152 910
00 800 2634 0000
Extension numbers:
English – Victoria Betts: 5266
English/French – Emeline Postigo: 5277

Fax: 00 34 928 151 409

Good luck from Dellboy

21-04-10 13:10
ThomasTibbs
Re: AVC contact numbers

anyone know if petros got to anfi?

20-08-10 17:54
anfiukmembers

Posted by arkwright – 6th July 2010

Just found this list I was given in May 2010:

HOW TO CONTACT ANFI VACATION CLUB

FROM YOUR COUNTRY

Telephone: 00 34 928 152 910 or 00 800 2634 0000
Fax: 00 34 928 151 409
E-mail: vacationclub@anfi.es

EXTENSION NUMBERS WHEN ON SITE

Victoria Betts En 5266
Sarah Bibby En 5325
Jacqueline Lindop En 5320
Emeline Postigo En / F r / I t 5227
Tamara de Ruiter En / Du 5308
Anna Emde Ge/Sp 5279
Pilar Artiles Ge/Sp/Po 5234
Camilla Sandgren Sc 5625
Jennie Ostervall Sc 5714

12-10-10 10:24
KevinCartridge

Since Vicky Betts has now left Anfi – the golden girl at the vacation club, I have been very pleased with Emeline Postigo (epostigo@anfi.es), who basically did everything apart from standing on her head to book me a room.
Also Sarah Bibby is nice, she is on holiday the next 2 weeks.

Diana

15-05-11 16:19
JohnPorteous

Been trying to phone and email the vacation club for the last 2 weeks to book our 2 weeks in Monti.

Finally got a reply when I sent in a complaint to customer services.

Emails to the general reservation number get an automated response but only get looked at by a person when they dont have anything else to do, and the people for whoms I had personal emails have all left.

The phone numbers on the web site and on the automated emails ((+34) 928 152 9xx) all refer you to (+34) 928 062 444, as does the now withdrawn 00800 number.

The person I finally got didn’t know the (+34) 928 152 9xx had been withdrawn.

The 062 444 number is answered by an orerator who will put you through to reservations but the only time they answered me they put the phone down immediately. The result is that not onloy do we now have to pay for the calls, we have to pay to listen to busy tone from the extension for 2 minutes when it times out and clears.

Just to add insult to injury I was told that there is no availability anywhere in Anfi September. October and November (Scandinavian holiday season), but I could keep trying to see if there were cancellations – an, of course, keep paying for the calls.

THis is obviously cheaper for Anfi, but unless and until they get enought people to answer the phones (preferrable also on Saturday and one or two evenings), ofr even emails, this is never going to be less than diabolical.

Never had a problem before and trying to book now (well 2 weeks ago) for a 2 week break in October is much more notice than I have given previously.

14-06-11 10:51
BrianClancy

Just sent the following mail to anfi as am having a few issues with booking on points ourselves, will be interested to know if anyone else having similar issues?

Email as follows:
My first concern is that the free phone number for the vacation club has been discontinued without any notification to the AVC members.

My second concern which relates to the first one, is that the waiting time to get through to the AVC reservations department is often quite long, and not only at peak booking times. This was not a problem before when the AVC members (your customers) were not paying for the calls but obviously it is a problem now when we have to pay international daytime rates.

A suggestion would be that AVC introduce a Skype system whereby customers can Skype your customer service representatives and avail of free communciation over the internet. Another suggestion which has been made to AVC on many occassions is to put the booking system online so that members can make their own reservations. Has this suggestion been considered by Anfi Vacation Club at all and what has the outcome of any such deliberation been?

My final concern is that having rung AVC reservations a full 10 months before my preferred travel dates in 2012, I am informed that no 2-bed apartments are available for Saturday to Saturday booking in week 13 or 14. This concerns me as it seems to be increasingly difficult to book 2-bed apartments at peak times in Anfi. We are a family with 3 children, we would happily stay in a 1-bed apartment but the rules decree we must book a 2-bed. Why is it becoming more difficult to book in Anfi at peak times?

27-09-11 17:24
DerekHaswell

Hiya Clancy,
Good luck with your suggestions.
I too have had no luck getting through to AVC. My emails to Emiline and Vicci have been returned so it looks like they have left Anfi.
I sent an email to the AVC email address, but have not even had an automated reply.
Does anyone have any other numbers such as rep numbers?

27-09-11 17:53
MoiraPinchin

Always find Sarah quite quick in repying
Sarah Bibby [sbibby@anfi.es]

30-09-11 17:18
DerekHaswell

Thanks Moira.
I sent Sarah an email and got a reply after a couple of days, but no luck with availability for November.

30-09-11 17:37
BrianBeard

November is peak Scandinavian time. It is always very hard to get anything unless you book 12 months in advance

09-10-11 11:32
KarenPearson

THIS INFORMATION WAS POSTED UNDER BLOGS

Quote Originally Posted by AndrewMorgan
This is their new number 00 34 928 062 444, I tend to find about 10am is the most productive time to ring. Saying that I rung today about something at 3pm and was through in six minutes! Failing that try email Maria the Manage of customer servcies, have found her to be fantastic in sorting out probloems. Email: mhidalgo@anfi.es.

29-12-11 16:42
IanBenison
Making contact with AVC

I have been trying to make contact with AVC to confirm I will be visiting Anfi in 2012. I sent 2 emails to staff who I had sent confirmation emails to in 2011 but both have bounced back as unable to recognise the email address.
I have tried the phone number for AVC but it just rings for a while before the answerphone kicks in. I have left messages but have had no responses.
Can anyone confirm an email address or phone number I can use to confirm my visist to Anfi.

Cheers
PS Good offers for discounts for flights with Monarch up to 10th January available

29-12-11 17:27
Richard Ford

Hi
This worked for me recently:
estraznicka@anfi.es

Cheers

29-12-11 18:53
IanBenison

Thanks Chud
I’ll give it a try

30-12-11 06:52
JohnBowler

We always do it through their website here: http://www.anfi.com/en/contact.htm
In the ‘Regarding’ box choose ‘Arrival confirmation’

[Anonymous]

Anonymous

#2673

05-01-10 14:20
MarkMitchell

anfi telephones

hi everyone
I have been trying to contact customer services for the last two days.The phones are ringing out but no answer,does anyone know why.I seem to remember this happening last year as well.

05-01-10 16:43
BruceEBailey
Re: anfi telephones

Probably most are away. This week is normally a holiday period in Spain. 6th January is Epiphany and some regions celebrate the Dia de Reyes this week.

All should return to normal after tomorrow

05-01-10 18:52
MarkMitchell
Re: anfi telephones

thanks for that

05-01-10 19:10
BobChadwick
Re: anfi telephones

I got through both yesterday (Monday) and today both times around 4pm. I also got the Vacation Club today after only tow or three rings!

05-01-10 22:13
GerryEdwards
Re: anfi telephones

I can confirm the holiday situation. Last week when I was in the Vacation Club booking for next year there were a number of empty desks and on asking I was told that a good number of staff were on their Christmas break. Indeed there was quite a wait for meeting up with someone to meet to make a booking.

Bippo

15-01-10 15:57
HarryCoxhead
Re: anfi telephones

Hi, the best way to contact the vacation club is via email.
I phone 10 + times this week with no joy, email and got a reply within an hour.

Try these vbetts@anfi.es worked for me?
Harry.

26-01-10 20:47
DavidAnderson
Vacation Club Contact.

Has anyone out there had any difficulty getting in touch with the Vacation Club lately.
I’ve been a member since 2003 and never had any trouble getting *in touch with them to arrange a booking. However this year something seems to be wrong. Have been unable to get in touch with them , by phone or email.
Tried phoning all day last Thursday & Friday and today with no success. Just keep getting put in a queue, which never seems to go down .
Emailed them on Friday, and got the usual auto response to say they would be looking into it, but no further contact.
Service seems to have gone down hill this year.

26-01-10 22:08
HarryCoxhead
Re: Vacation Club Contact.

Hi, Have a look at News.

Harry.

27-01-10 11:17
DavidAnderson
Re: Vacation Club Contact.

Hi Harry,

Thanks for the contact details, i’ve got a reply at last.The personal touch obviously works. By the way, Rachael does’nt work at Anfi any longer.

Cheers

Dave

27-01-10 21:58
FionaMcDougall
Re: Vacation Club Contact.

I have tried for two days to get through to the AVC finally got through just before 5pm today, that was going in via the customer services who said the AVC were very busy now and had more calls to deal with. *Then I was told there was nothing for October half term as the resort is full. *Never experienced these problems before and when I was there last October half term it was not busy! *Frustrating >:(

28-01-10 09:53
JoyWigg
Re: Vacation Club Contact.

I tried to get through for several days, in the end I went through the switchboard and they told me that the vacation club lines had been down and that the national telephone company were trying to sort it. The switchboard put me through, but I hung on for 10 minutes before I spoke to anybody. I got my holiday in the end but dread to think what my phone bill will be as it took 3 attempts at national rates.

29-01-10 10:25
seanhassall
Re: Vacation Club Contact.

someone corrct me if I am wrong, but when we were there last October half term they were selling hard at Tauro on points and telling purchasers that they could use them down at anfi. If this is happening, ALL prime kids holiday weeks will be vastly oversubscribed. Those who have fixed weeks or have the longest booking window will take up these weeks first leaving everyone else out. selling points weeks at tauro with the sole view of staying at anfi seems grossly unfair.

29-01-10 18:13
BruceEBailey
Re: Vacation Club Contact.

Hi Sean,

These have been my thoughts ever since they started selling at Tauro.
Personally I think it is wrong but Anfi cannot see a problem.

there are already many frustrated people out there who cannot book what they first bought into. >:(

01-02-10 18:27
FionaMcDougall
Re: Vacation Club Contact.

Looks like I am one of those people who will have to stay at Tauro. A change is good I suppose and you dont have to get up at the crack of dawn to get a sun bed!! 😎

04-02-10 20:28
DerekHaswell
Re: Vacation Club Contact.

I too have had no success contacting the Vacation Club by phone this past two weeks.
Last Tuesday 26th January I phoned at:
11:45 – 12:10 25 minutes
13:05 – 13:15 10 "
13:17 – 13:25 8 "
13:45 – 14:00 15 "
14:10 – 14:20 10 "
15:54 – 16:10 16 "
16:53 – 17:00 7 "

I eventually got a reply from an email, but even this took 5 days, and I thought it would be quicker than writing a letter and sending it by post.
Does anyone have any pigeons for sale? :-/

17-02-10 12:27
Poppyatanfi
Re: Vacation Club Contact.

We have been trying to reach the Vacation Club for nearly two weeks without success. *We have never had this problem before. *It just rings until you get cut off. *Shortly before Xmas we phoned for two weeks at ABC during grandchildrens’ summer holiday in August and got then immediately. *On informing a friend of our going then she phoned and booked immediately. *We could not believe how easy it was. *We expected having to book maybe one week in Abc then a week in Monte or Gran but no problems. *Now we cannot even get through – what is going on. *Is it just the influx of new owners wanting to get as much for their points as possible which is understandable as it is what we do. *Maybe it is due to a staffing problem because we spoke to them several times when we were out there three weeks ago and heard no hint of any problems. *All very worrying if you have points and are limited to school holidays which luckily we are not although we have had two weeks in August for the last four years without problems.
We have been out to Anfi for four or five weeks each year both as a couple and with grandkids for years since the points system began and never had any problems in that we were always able to book something even if we change apartments part way through. *Hope that this is not going to get to be the norm.
We have been able to book everything from a studio to a penthouse with very little effort in the past. *This worries us a lot, not just for ourselves as we are retired and can go at any time, *but for a lot of owners this is probably not the case.
Is there any hope of the booking system being put online in the near future? *Is it worth suggesting this direct to AVC? or has this already been done.

17-02-10 15:42
HarryCoxhead
Re: Vacation Club Contact.

Hi Poppy@anfi, had the same booking problems so I emailed the following lady and she sorted my booking out within a couple of hours.
vbetts@anfi.es
Harry.

18-02-10 17:35
AndrewMorgan
Re: Vacation Club Contact.

Am pulling my hair out here! Firstly Sean seeing as your still in Anfi go and put one of the vacation team on the phone for me! I’ve been trying now for over a week rang about fourty times, sent five emails, tried to complain to the manager (Henrietta Spindler) and have since found out that there are only three working due to sickness of others. Collections inform me that they have advertised for more staff but even if they find some it will take up to four weeks to train them. his advice is to get people to put a complaint in writing (which we will) to customerservice@anfi.es addressed to the manager Maria Hidalgo. Hopefully we can get somewhere if enough complain because the booking system at present is completley unacceptable and pay 120 euros for the privallage! On a seperate note found out the court case today was to do with Tauro

23-02-10 19:03
john.t
Re: Vacation Club Contact.

I finaly got through to the vavation club and was told by the girl who on the phone that she was the only person who spoke english .this was january 27th .I was at the beach club 1st to the 15th and I asked the rep what was going on he told me that there had been a big clear out of admin staff some 40 in total and there was a new boss in the vacationclub .I was promised things would change in the next month or two.
I took the precation to get the reps no so when I next want to contact the vacation club I am going to ring him and he will get the club to ring me (lets hope it works)

02-03-10 16:21
GarryMitchell
Re: Vacation Club Contact.

I too have had similar, frustrating experiences. In addition to the above comments I did not receive Deposit Certificates, booking certificates nor a single response to 5 emails and numerous telephone calls. I submitted a web form raising a formal complaint and yes, you guessed it, no reply. Its very worrying, almost to the point that I am considering a written request for a refund for AVC fees will be accompanying me out there in July.

p.s. I heard wind of a new points structure when las ther ein Sep 09 and have seen some mention of this in a post somewhere but I have never had any confirmation that the new system has been introduced. Any info please.

10-03-10 20:37
DenisMilnes
Re: Vacation Club Contact.

Good news
Sara & Jackie have joined Vicky in AVC. Only took 2 minutes to get through today to make a booking
Denis

12-03-10 11:26
TonyFuge
Re: Vacation Club Contact.

Hi just wondered how they managed to get through as I have been trying to contact them for the last 2 days.
I can get customer services no problem but AVC no chance,the usual line our operators are busy at the moment etc .Not going to be happy with my next phone bill,maybe I should send it to anfi [smiley=lolk.gif]

13-03-10 11:55
DerekHaswell
Re: Vacation Club Contact.

To all concerned about phoning AVC.

Victoria Betts extension at anfi is 5266.
Emeline Postigo (English/French) extension is 5227. Emeline reserved a week for us while we were out there 2 weeks ago.

Emelines email is epostigo@anfi.es

Dellboy

15-03-10 22:41
TonyFuge
Re: Vacation Club Contact.

Thank you
Finally managed to get through today on the first attempt,so looks like the problem has been solved,spoke to a Jackie and she said it had been chaos out there.

23-03-10 10:43
TerenceMcCarthy
Re: Vacation Club Contact.

Tried several emails to vacationclub@anfi.es over past few weeks, no replies just the automatic MailMarshall confirmation of receipt.

Tried vbetts@anfi.es, that was rejected by Anfi!

Took half a day’e leave today and rang and rang and rang. Can get through to Customer Services OK but when they put me through to the AVC it just rings out, same happens if I ring AVC direct on the 08000 number or the 0034 number.

23-03-10 11:45
TerenceMcCarthy
Re: Vacation Club Contact.

Finally got through on the phone and just after that Emeline mailed me back as well.

Vicky Betts is on holiday in New Zealand hence the rejected email.

Spoke to Sarah Bibby sbibby@anfi.es who was very helpful.

19-04-10 10:22
PeterNorman
AVC contact numbers

Can anyone provide up to date contact numbers for AVC please. The numbers I have seem to have been changed.

We should be on our way at the moment! :'(

20-04-10 19:40
DerekHaswell
Re: AVC contact numbers

Very sorry to hear of your plight.
AVC contact numbers:
00 34 928 152 910
00 800 2634 0000
Extension numbers:
English – Victoria Betts: 5266
English/French – Emeline Postigo: 5277

Fax: 00 34 928 151 409

Good luck from Dellboy

21-04-10 13:10
ThomasTibbs
Re: AVC contact numbers

anyone know if petros got to anfi?

20-08-10 17:54
anfiukmembers

Posted by arkwright – 6th July 2010

Just found this list I was given in May 2010:

HOW TO CONTACT ANFI VACATION CLUB

FROM YOUR COUNTRY

Telephone: 00 34 928 152 910 or 00 800 2634 0000
Fax: 00 34 928 151 409
E-mail: vacationclub@anfi.es

EXTENSION NUMBERS WHEN ON SITE

Victoria Betts En 5266
Sarah Bibby En 5325
Jacqueline Lindop En 5320
Emeline Postigo En / F r / I t 5227
Tamara de Ruiter En / Du 5308
Anna Emde Ge/Sp 5279
Pilar Artiles Ge/Sp/Po 5234
Camilla Sandgren Sc 5625
Jennie Ostervall Sc 5714

12-10-10 10:24
KevinCartridge

Since Vicky Betts has now left Anfi – the golden girl at the vacation club, I have been very pleased with Emeline Postigo (epostigo@anfi.es), who basically did everything apart from standing on her head to book me a room.
Also Sarah Bibby is nice, she is on holiday the next 2 weeks.

Diana

15-05-11 16:19
JohnPorteous

Been trying to phone and email the vacation club for the last 2 weeks to book our 2 weeks in Monti.

Finally got a reply when I sent in a complaint to customer services.

Emails to the general reservation number get an automated response but only get looked at by a person when they dont have anything else to do, and the people for whoms I had personal emails have all left.

The phone numbers on the web site and on the automated emails ((+34) 928 152 9xx) all refer you to (+34) 928 062 444, as does the now withdrawn 00800 number.

The person I finally got didn’t know the (+34) 928 152 9xx had been withdrawn.

The 062 444 number is answered by an orerator who will put you through to reservations but the only time they answered me they put the phone down immediately. The result is that not onloy do we now have to pay for the calls, we have to pay to listen to busy tone from the extension for 2 minutes when it times out and clears.

Just to add insult to injury I was told that there is no availability anywhere in Anfi September. October and November (Scandinavian holiday season), but I could keep trying to see if there were cancellations – an, of course, keep paying for the calls.

THis is obviously cheaper for Anfi, but unless and until they get enought people to answer the phones (preferrable also on Saturday and one or two evenings), ofr even emails, this is never going to be less than diabolical.

Never had a problem before and trying to book now (well 2 weeks ago) for a 2 week break in October is much more notice than I have given previously.

14-06-11 10:51
BrianClancy

Just sent the following mail to anfi as am having a few issues with booking on points ourselves, will be interested to know if anyone else having similar issues?

Email as follows:
My first concern is that the free phone number for the vacation club has been discontinued without any notification to the AVC members.

My second concern which relates to the first one, is that the waiting time to get through to the AVC reservations department is often quite long, and not only at peak booking times. This was not a problem before when the AVC members (your customers) were not paying for the calls but obviously it is a problem now when we have to pay international daytime rates.

A suggestion would be that AVC introduce a Skype system whereby customers can Skype your customer service representatives and avail of free communciation over the internet. Another suggestion which has been made to AVC on many occassions is to put the booking system online so that members can make their own reservations. Has this suggestion been considered by Anfi Vacation Club at all and what has the outcome of any such deliberation been?

My final concern is that having rung AVC reservations a full 10 months before my preferred travel dates in 2012, I am informed that no 2-bed apartments are available for Saturday to Saturday booking in week 13 or 14. This concerns me as it seems to be increasingly difficult to book 2-bed apartments at peak times in Anfi. We are a family with 3 children, we would happily stay in a 1-bed apartment but the rules decree we must book a 2-bed. Why is it becoming more difficult to book in Anfi at peak times?

27-09-11 17:24
DerekHaswell

Hiya Clancy,
Good luck with your suggestions.
I too have had no luck getting through to AVC. My emails to Emiline and Vicci have been returned so it looks like they have left Anfi.
I sent an email to the AVC email address, but have not even had an automated reply.
Does anyone have any other numbers such as rep numbers?

27-09-11 17:53
MoiraPinchin

Always find Sarah quite quick in repying
Sarah Bibby [sbibby@anfi.es]

30-09-11 17:18
DerekHaswell

Thanks Moira.
I sent Sarah an email and got a reply after a couple of days, but no luck with availability for November.

30-09-11 17:37
BrianBeard

November is peak Scandinavian time. It is always very hard to get anything unless you book 12 months in advance

09-10-11 11:32
KarenPearson

THIS INFORMATION WAS POSTED UNDER BLOGS

Quote Originally Posted by AndrewMorgan
This is their new number 00 34 928 062 444, I tend to find about 10am is the most productive time to ring. Saying that I rung today about something at 3pm and was through in six minutes! Failing that try email Maria the Manage of customer servcies, have found her to be fantastic in sorting out probloems. Email: mhidalgo@anfi.es.

29-12-11 16:42
IanBenison
Making contact with AVC

I have been trying to make contact with AVC to confirm I will be visiting Anfi in 2012. I sent 2 emails to staff who I had sent confirmation emails to in 2011 but both have bounced back as unable to recognise the email address.
I have tried the phone number for AVC but it just rings for a while before the answerphone kicks in. I have left messages but have had no responses.
Can anyone confirm an email address or phone number I can use to confirm my visist to Anfi.

Cheers
PS Good offers for discounts for flights with Monarch up to 10th January available

29-12-11 17:27
Richard Ford

Hi
This worked for me recently:
estraznicka@anfi.es

Cheers

29-12-11 18:53
IanBenison

Thanks Chud
I’ll give it a try

30-12-11 06:52
JohnBowler

We always do it through their website here: http://www.anfi.com/en/contact.htm
In the ‘Regarding’ box choose ‘Arrival confirmation’

[Anonymous]

Anonymous

#2653

17-04-09 10:07
TimBrooks

New Anfi booking fees?

We have just returned from Anfi. During lunch with our Sales Rep, Geoff, he tried to persuade us to convert from two re-sale Anfi Beach Club weeks to points. We had had the same discussion with someone last year and didn’t go into details, but his main selling point was that from January 2009, Anfi have introduced a "boooking fee" of £200 per week which must be paid to use fixed weeks if not a member of AVC – he wasn’t clear on details. We cannot see how this can be done as we have the entitlement to use the fixed weeks we purchased but would like to know if anyone else can shed any light on this issue?

Thanks.

17-04-09 12:30
BruceEBailey
Re: New Anfi booking fees?

Sounds like another "porky pie" to get people to change to points. *::)

There is no way they can charge a fee to used a fixed week. I will find out on 4th May as I will be arriving for my 3 weeks hols.

17-04-09 18:12
TimBrooks
Re: New Anfi booking fees?

Thank you, look forward to hearing what you find out.

18-04-09 12:06
BrianPalin
Re: New Anfi booking fees?

Quote:
Originally Posted by 7F6D666C71626A7A6767637B486F65696164080
We have just returned from Anfi. *During lunch with our Sales Rep, Geoff, he tried to persuade us to convert from two re-sale Anfi Beach Club weeks to points. *We had had the same discussion with someone last year and didn’t go into details, but his main selling point was that from January 2009, Anfi have introduced a "booking fee" of £200 per week which must be paid to use fixed weeks if not a member of AVC – he wasn’t clear on details. *We cannot see how this can be done as we have the entitlement to use the fixed weeks we purchased but would like to know if anyone else can shed any light on this issue?

Thanks.
I’m confused.
You were at Anfi recently and the charge was supposedly introduced in January 2009, I presume you weren’t asked for the £200 when you checked in.
To convert to points you need to own a minimum of 2 weeks, so someone who only owns 1 resale week wouldn’t be eligible.
Definitely sound like a porky to me.

Brian

18-04-09 12:36
HarryCoxhead
Re: New Anfi booking fees?

Hi Brian, are the pie’s from WIgan

Harry.

18-04-09 13:54
BrianPalin
Re: New Anfi booking fees?

Hi Harry

I’m just going to Wigan to get some fresh ones.

Brian

18-04-09 17:04
TimBrooks
Re: New Anfi booking fees?

To reply to Awkright (Brian)

We do have two Anfi Beach Club Re-sale weeks. I agree that what the salesman told us sounds like a lot of nonsense – we didn’t believe him at the time, especially as I had seen no mention of new booking fees on this web-site. But we did challenge him on the issue a couple of times and he kept saying that it was a new charge and that when we booked next year, we would have to pay a total of £400 for the two weeks. He got round the issue by saying that they hadn’t given him many details but he really pushed the matter and if it is a fabrication, I think that it is really bad as other people could easily be influenced by this when making a decision. We only listened at all because he got us two free lunches, which are worth quite a bit out there at the moment! Would love to know whether all the reps. are saying this!

18-04-09 17:18
BrianPalin
Re: New Anfi booking fees?

Hi Brooks,

I am aware that you have 2 resale weeks. I was pointing out that someone who only owns 1 resale week (me for example) would not be eligible to join the points scheme.
Also, you say that according to Geoff (rep) you would have to pay the charge next year. This infers that the charge would only start in 1010 and not this year.

best wishes

Brian

18-04-09 17:47
HarryCoxhead
Re: New Anfi booking fees?

Quote:
Originally Posted by 10203B333C0D02333E3B3C520
Hi Harry

I’m just going to Wigan to get some fresh ones.

Brian
Hope they stay fresh for week 19; I will be coming out to Anfi if I can get a rental.

Harry.

18-04-09 18:52
BruceEBailey
Re: New Anfi booking fees?

Quote:

Hope they stay fresh for week 19; I will be coming out to Anfi if I can get a rental.
Harry.
Harry, there are 4 week 19 rentals on the website. One, a 2 bed unit, going for £300

18-04-09 21:09
BrianPalin
Re: New Anfi booking fees?

Harry

Or you could rent a penthouse and have a big quiz party.

The only porkies you’ll get from Anfi are from the reps ;D and you take them with a pinch of salt.

Brian

19-04-09 08:55
HarryCoxhead
Re: New Anfi booking fees?

Quote:
Originally Posted by 183B30333F305E0
Quote:

Hope they stay fresh for week 19; I will be coming out to Anfi if I can get a rental.
Harry.
Harry, there are 4 week 19 rentals on the website. One, a 2 bed unit, going for £300
Hi Bruce, Your right I am waiting for the people renting to get back to me?
If Buzzy ever retires, will the post be advertised with free paracetomol?

Harry

19-04-09 09:11
HarryCoxhead
Re: New Anfi booking fees?

Quote:
Originally Posted by 5C6C777F70414E7F7277701E0
Harry

Or you could rent a penthouse and have a big quiz party.

The only porkies you’ll get from Anfi are from the reps ;D and you take them with a pinch of salt.

Brian
Hi Brian, I am only having a quiz party if I can have all the answers; I still have the wooden spoon from 2008 AGM as can be seen on this web site.
But I am hoping to have a golf presentation, just hope the last place prize is a free week at the ABC

19-04-09 11:06
DavidBesant
Re: New Anfi booking fees?

Free Paracetomal? *That will not get you far. *I have Paracetomol, Nurofen and Ibuprofen delivered by van daily. I can only manage to swallow them all if I have one of Arkwrights famous Wigan pies at the same time.

19-04-09 16:00
BrianPalin
Re: New Anfi booking fees?

buzzy

Sounds like you need a Wigan kebab 😛

19-04-09 19:24
DavidBesant
Re: New Anfi booking fees?

Wigan Kebab

Arkwright
I will see you in the tropicana on Tuesday 12th at *Happy hour. *Don’t forget to bring one unless it is too heavy for your suit case

19-04-09 22:17
HarryCoxhead
Re: New Anfi booking fees?

Quote:
Originally Posted by 6C4F44474B442A0
Quote:

Hope they stay fresh for week 19; I will be coming out to Anfi if I can get a rental.
Harry.
Harry, there are 4 week 19 rentals on the website. One, a 2 bed unit, going for £300
Got there in the end thanks to buzzy. *As you will not part with the answers to the quiz, Dot said I can watch golf on TV and my son is going to let me borrow his big bertha (can’t wait to see what she looks like) With three weeks to go, plenty of practice and a bit of luck, I may come second to last. Two wooden spoons in my trophy case is not good and my three month old grandson Luis will be very disappointed.
See you all at happy hour!!!!
Harry & Dot

19-04-09 22:48
BrianPalin
Re: New Anfi booking fees?

Quote:
Originally Posted by 454057447E434452404F55210
Wigan Kebab

Arkwright
I will see you in the tropicana on Tuesday 12th at *Happy hour. *Don’t forget to bring one unless it is too heavy for your suit case
As we arrive a week before you (in time for Monday happy hour) there will be none left for you.

Harry,

Have you rented the boat ‘cos that’s a six berther.
See you all at happy hour.

Brian & Denise

20-04-09 08:49
BruceEBailey
Re: New Anfi booking fees?

Quote:
As we arrive a week before you (in time for Monday happy hour) there will be none left for you.
Hi Brian,

Not sure who will be there for the 4.00pm Monday 4th happy Hour. We arrive about 9.00pm so I will definitely be down for the 10.00pm Happy Hour whilst the wife unpacks the suitcases.

20-04-09 08:53
BruceEBailey
Re: New Anfi booking fees?

Quote:
As you will not part with the answers to the quiz, Dot said I can watch golf on TV
See you all at happy hour!!!!
Harry & Dot
Harry,
Arkwright can’t give you the answers to the quiz as i have not done it yet. I am sure another wooden spoon would look perfect in you kitchen ;D

20-04-09 18:18
BrianPalin
Re: New Anfi booking fees?

Quote:
Originally Posted by 54777C7F737C120
Not sure who will be there for the 4.00pm Monday 4th happy Hour. We arrive about 9.00pm so I will definitely be down for the 10.00pm Happy Hour whilst the wife unpacks the suitcases.
Hi Bruce,

Not sure if we’ll still be awake after our early start. 😉

Brian

20-04-09 18:47
BruceEBailey
Re: New Anfi booking fees?

Quote:
Originally Posted by 6D5D464E41707F4E4346412F0
[quote author=54777C7F737C120 link=1239959260/18#18 date=1240213788]
Not sure who will be there for the 4.00pm Monday 4th happy Hour. We arrive about 9.00pm so I will definitely be down for the 10.00pm Happy Hour whilst the wife unpacks the suitcases.
Hi Bruce,

Not sure if we’ll still be awake after our early start. 😉

Brian [/quote]
If you don’t make it I will see you on the Tuesday

20-04-09 19:22
HarryCoxhead
Re: New Anfi booking fees?

Hello To all
The way this thread is going I think happy has already started!!!

Bruce, I have asked you before with on joy

Brian, Sorry no boat I have got 2 bed at the beach and its Big Bertha.

20-04-09 20:33
BruceEBailey
Re: New Anfi booking fees?

This thread has moved off topic so I am closing it down.

General discussions may be continued in the open section below

[Anonymous]

Anonymous

#2653

17-04-09 10:07
TimBrooks

New Anfi booking fees?

We have just returned from Anfi. During lunch with our Sales Rep, Geoff, he tried to persuade us to convert from two re-sale Anfi Beach Club weeks to points. We had had the same discussion with someone last year and didn’t go into details, but his main selling point was that from January 2009, Anfi have introduced a "boooking fee" of £200 per week which must be paid to use fixed weeks if not a member of AVC – he wasn’t clear on details. We cannot see how this can be done as we have the entitlement to use the fixed weeks we purchased but would like to know if anyone else can shed any light on this issue?

Thanks.

17-04-09 12:30
BruceEBailey
Re: New Anfi booking fees?

Sounds like another "porky pie" to get people to change to points. *::)

There is no way they can charge a fee to used a fixed week. I will find out on 4th May as I will be arriving for my 3 weeks hols.

17-04-09 18:12
TimBrooks
Re: New Anfi booking fees?

Thank you, look forward to hearing what you find out.

18-04-09 12:06
BrianPalin
Re: New Anfi booking fees?

Quote:
Originally Posted by 7F6D666C71626A7A6767637B486F65696164080
We have just returned from Anfi. *During lunch with our Sales Rep, Geoff, he tried to persuade us to convert from two re-sale Anfi Beach Club weeks to points. *We had had the same discussion with someone last year and didn’t go into details, but his main selling point was that from January 2009, Anfi have introduced a "booking fee" of £200 per week which must be paid to use fixed weeks if not a member of AVC – he wasn’t clear on details. *We cannot see how this can be done as we have the entitlement to use the fixed weeks we purchased but would like to know if anyone else can shed any light on this issue?

Thanks.
I’m confused.
You were at Anfi recently and the charge was supposedly introduced in January 2009, I presume you weren’t asked for the £200 when you checked in.
To convert to points you need to own a minimum of 2 weeks, so someone who only owns 1 resale week wouldn’t be eligible.
Definitely sound like a porky to me.

Brian

18-04-09 12:36
HarryCoxhead
Re: New Anfi booking fees?

Hi Brian, are the pie’s from WIgan

Harry.

18-04-09 13:54
BrianPalin
Re: New Anfi booking fees?

Hi Harry

I’m just going to Wigan to get some fresh ones.

Brian

18-04-09 17:04
TimBrooks
Re: New Anfi booking fees?

To reply to Awkright (Brian)

We do have two Anfi Beach Club Re-sale weeks. I agree that what the salesman told us sounds like a lot of nonsense – we didn’t believe him at the time, especially as I had seen no mention of new booking fees on this web-site. But we did challenge him on the issue a couple of times and he kept saying that it was a new charge and that when we booked next year, we would have to pay a total of £400 for the two weeks. He got round the issue by saying that they hadn’t given him many details but he really pushed the matter and if it is a fabrication, I think that it is really bad as other people could easily be influenced by this when making a decision. We only listened at all because he got us two free lunches, which are worth quite a bit out there at the moment! Would love to know whether all the reps. are saying this!

18-04-09 17:18
BrianPalin
Re: New Anfi booking fees?

Hi Brooks,

I am aware that you have 2 resale weeks. I was pointing out that someone who only owns 1 resale week (me for example) would not be eligible to join the points scheme.
Also, you say that according to Geoff (rep) you would have to pay the charge next year. This infers that the charge would only start in 1010 and not this year.

best wishes

Brian

18-04-09 17:47
HarryCoxhead
Re: New Anfi booking fees?

Quote:
Originally Posted by 10203B333C0D02333E3B3C520
Hi Harry

I’m just going to Wigan to get some fresh ones.

Brian
Hope they stay fresh for week 19; I will be coming out to Anfi if I can get a rental.

Harry.

18-04-09 18:52
BruceEBailey
Re: New Anfi booking fees?

Quote:

Hope they stay fresh for week 19; I will be coming out to Anfi if I can get a rental.
Harry.
Harry, there are 4 week 19 rentals on the website. One, a 2 bed unit, going for £300

18-04-09 21:09
BrianPalin
Re: New Anfi booking fees?

Harry

Or you could rent a penthouse and have a big quiz party.

The only porkies you’ll get from Anfi are from the reps ;D and you take them with a pinch of salt.

Brian

19-04-09 08:55
HarryCoxhead
Re: New Anfi booking fees?

Quote:
Originally Posted by 183B30333F305E0
Quote:

Hope they stay fresh for week 19; I will be coming out to Anfi if I can get a rental.
Harry.
Harry, there are 4 week 19 rentals on the website. One, a 2 bed unit, going for £300
Hi Bruce, Your right I am waiting for the people renting to get back to me?
If Buzzy ever retires, will the post be advertised with free paracetomol?

Harry

19-04-09 09:11
HarryCoxhead
Re: New Anfi booking fees?

Quote:
Originally Posted by 5C6C777F70414E7F7277701E0
Harry

Or you could rent a penthouse and have a big quiz party.

The only porkies you’ll get from Anfi are from the reps ;D and you take them with a pinch of salt.

Brian
Hi Brian, I am only having a quiz party if I can have all the answers; I still have the wooden spoon from 2008 AGM as can be seen on this web site.
But I am hoping to have a golf presentation, just hope the last place prize is a free week at the ABC

19-04-09 11:06
DavidBesant
Re: New Anfi booking fees?

Free Paracetomal? *That will not get you far. *I have Paracetomol, Nurofen and Ibuprofen delivered by van daily. I can only manage to swallow them all if I have one of Arkwrights famous Wigan pies at the same time.

19-04-09 16:00
BrianPalin
Re: New Anfi booking fees?

buzzy

Sounds like you need a Wigan kebab 😛

19-04-09 19:24
DavidBesant
Re: New Anfi booking fees?

Wigan Kebab

Arkwright
I will see you in the tropicana on Tuesday 12th at *Happy hour. *Don’t forget to bring one unless it is too heavy for your suit case

19-04-09 22:17
HarryCoxhead
Re: New Anfi booking fees?

Quote:
Originally Posted by 6C4F44474B442A0
Quote:

Hope they stay fresh for week 19; I will be coming out to Anfi if I can get a rental.
Harry.
Harry, there are 4 week 19 rentals on the website. One, a 2 bed unit, going for £300
Got there in the end thanks to buzzy. *As you will not part with the answers to the quiz, Dot said I can watch golf on TV and my son is going to let me borrow his big bertha (can’t wait to see what she looks like) With three weeks to go, plenty of practice and a bit of luck, I may come second to last. Two wooden spoons in my trophy case is not good and my three month old grandson Luis will be very disappointed.
See you all at happy hour!!!!
Harry & Dot

19-04-09 22:48
BrianPalin
Re: New Anfi booking fees?

Quote:
Originally Posted by 454057447E434452404F55210
Wigan Kebab

Arkwright
I will see you in the tropicana on Tuesday 12th at *Happy hour. *Don’t forget to bring one unless it is too heavy for your suit case
As we arrive a week before you (in time for Monday happy hour) there will be none left for you.

Harry,

Have you rented the boat ‘cos that’s a six berther.
See you all at happy hour.

Brian & Denise

20-04-09 08:49
BruceEBailey
Re: New Anfi booking fees?

Quote:
As we arrive a week before you (in time for Monday happy hour) there will be none left for you.
Hi Brian,

Not sure who will be there for the 4.00pm Monday 4th happy Hour. We arrive about 9.00pm so I will definitely be down for the 10.00pm Happy Hour whilst the wife unpacks the suitcases.

20-04-09 08:53
BruceEBailey
Re: New Anfi booking fees?

Quote:
As you will not part with the answers to the quiz, Dot said I can watch golf on TV
See you all at happy hour!!!!
Harry & Dot
Harry,
Arkwright can’t give you the answers to the quiz as i have not done it yet. I am sure another wooden spoon would look perfect in you kitchen ;D

20-04-09 18:18
BrianPalin
Re: New Anfi booking fees?

Quote:
Originally Posted by 54777C7F737C120
Not sure who will be there for the 4.00pm Monday 4th happy Hour. We arrive about 9.00pm so I will definitely be down for the 10.00pm Happy Hour whilst the wife unpacks the suitcases.
Hi Bruce,

Not sure if we’ll still be awake after our early start. 😉

Brian

20-04-09 18:47
BruceEBailey
Re: New Anfi booking fees?

Quote:
Originally Posted by 6D5D464E41707F4E4346412F0
[quote author=54777C7F737C120 link=1239959260/18#18 date=1240213788]
Not sure who will be there for the 4.00pm Monday 4th happy Hour. We arrive about 9.00pm so I will definitely be down for the 10.00pm Happy Hour whilst the wife unpacks the suitcases.
Hi Bruce,

Not sure if we’ll still be awake after our early start. 😉

Brian [/quote]
If you don’t make it I will see you on the Tuesday

20-04-09 19:22
HarryCoxhead
Re: New Anfi booking fees?

Hello To all
The way this thread is going I think happy has already started!!!

Bruce, I have asked you before with on joy

Brian, Sorry no boat I have got 2 bed at the beach and its Big Bertha.

20-04-09 20:33
BruceEBailey
Re: New Anfi booking fees?

This thread has moved off topic so I am closing it down.

General discussions may be continued in the open section below

[Anonymous]

Anonymous

#2597

07-02-14 10:12
PhilDayman

Angry Birds- Puerto Rico

The Angry Birds Theme Park should be open in Puerto Rico now, has anyone visited, have any info, prices, etc,
is it a good day out for kiddies ? I cannot find a website to get the information.
Phil.

07-02-14 15:45KarenPearson

Hi Phil just did a google and found some reviews about the Park on Trip advisor for this year. This is just one of the comments. Karen

“Adults are welcome to go on everything.

its very clean and a good selection of activities – slides, climbing frames, scooters, go karts, trampolines, laser quest, and loads more ! You can spend all day coming in and out as you get a stamp its open until 10pm!
Its free for under 4’s and adults are 15 Euro or to just watch its 12 Euro. If you go to Mcdonals before and buy a happy meal they give a 2 for 1 voucher for Angry Birds so it was only 15 Euro for a fun packed day in the park !

Would recommend for anyone to go with children.”

17-05-14 10:57
PhilDayman

Well we went, took the three granchildren aged 2,6 and 8. It cost 68 euros admittance for for adults and the three children. It is more of an adventure playground than a theme park. The children loved it, and the adults can use all of the amenities, we spent over four hours there and although we could have gone into Puerto Rico for lunch and then returned ( hand stamped ), we had lunch in the theme park and it was very good,
plenty of shade, and the prices the same as on site Anfi. I would recommend for any Angry Birds fans.

18-05-14 07:03
JonSwatton

I’ve added the Trip Advisor review link to Phil’s original opening post.

[Anonymous]

Anonymous

#2597

07-02-14 10:12
PhilDayman

Angry Birds- Puerto Rico

The Angry Birds Theme Park should be open in Puerto Rico now, has anyone visited, have any info, prices, etc,
is it a good day out for kiddies ? I cannot find a website to get the information.
Phil.

07-02-14 15:45KarenPearson

Hi Phil just did a google and found some reviews about the Park on Trip advisor for this year. This is just one of the comments. Karen

“Adults are welcome to go on everything.

its very clean and a good selection of activities – slides, climbing frames, scooters, go karts, trampolines, laser quest, and loads more ! You can spend all day coming in and out as you get a stamp its open until 10pm!
Its free for under 4’s and adults are 15 Euro or to just watch its 12 Euro. If you go to Mcdonals before and buy a happy meal they give a 2 for 1 voucher for Angry Birds so it was only 15 Euro for a fun packed day in the park !

Would recommend for anyone to go with children.”

17-05-14 10:57
PhilDayman

Well we went, took the three granchildren aged 2,6 and 8. It cost 68 euros admittance for for adults and the three children. It is more of an adventure playground than a theme park. The children loved it, and the adults can use all of the amenities, we spent over four hours there and although we could have gone into Puerto Rico for lunch and then returned ( hand stamped ), we had lunch in the theme park and it was very good,
plenty of shade, and the prices the same as on site Anfi. I would recommend for any Angry Birds fans.

18-05-14 07:03
JonSwatton

I’ve added the Trip Advisor review link to Phil’s original opening post.

[Anonymous]

Anonymous

#2572

21-04-16 08:06
DavidHiles

Babies at Anfi

Two questions:

Does Anfi provide any baby equipment e.g. bottle sterilizing, playmats?

What is the pool temperature, specifically at ABC, in May?

We shall be there with our grandchildren (4 year old and 6 month old) in three weeks!

Thanks

David and Susan

22-04-16 11:55
KarenPearson

Hi David and Susan I think it would be best to contact customer services who will give you all the up to-date information you require. When we took our grandchildren when they were babies, a cot and high-chair was supplied but we didn’t ask for anything else. Have a great time in May at Anfi. Karen customerservice@anfi.es

23-04-16 13:26
DavidHiles

Hi Karen,

Thanks. I certainly shall contact customer services. We are also members of Diamond Resorts where baby equipment and toys are provided on request. It would certainly make packing easier!

Susan

23-04-16 15:07
SaverioCalo

Dear Susan,

I contacted Anfi Beach Reception for giving you a correct and full reply to your questions.
In ABC are available child’s chair, mixer and child’s bed only.
A company in the island rent playmats, but they didn’t remember its name. Sorry.
May be you can investigate in internet.
I asked to ABC’s technical service the pools temperature.
The temperature of the pool’s water is 26° Celsius = 78,8° F.
The temperature of the Jacuzzi’s water is 35° Celsius = 95° F.

Have a nice stay.
Saverio

23-04-16 22:27
DavidHiles

Hi Saverio,

Thank you very much for this information. Good of you to have contacted ABC on our behalf.

Susan

23-04-16 23:45
SaverioCalo

Hi Susan,

I am glad to be helpful.
I suggest you to send an email to ABC Reception for or five days before your arrival asking what you need for your grandchildren.

Saverio

27-04-16 19:14
BrianTaylor

One thing to watch for – Anfi do not have non slip mats for the bath.
Last year we took one out with us. The baths are quite slippy for young children, and the year before, when our granddaughter was 1, she did slip once or twice when in the bath

Also to take sandals with plastic soles, for poolside, as again can be slippery ( there is shop in Arquineguin, near the port, that sells a selection of sandals at good prices, and have smaller sizes not readily available elsewhere e.g fitted one year old )

Various shops sell beachmats which you can make up to playmats – some supermarkets have really good, possibly seasonal stock, of childrens play items at low prices. Worth a look including HyperDino

Regards, Brian

28-04-16 17:01
DavidHiles

Thanks Brian,

Yes I am already worrying about the slippery bath and flooring generally, so good advice re bath mat! We’ll probably buy a few play things, as you suggest, but it’s a pity that there is not a store of such play items which guests with small children could borrow and/or add to each time they holiday at Anfi. Anything we buy we would be very happy to leave behind for the benefit of other children.

Susan

11-05-16 20:16
AndrewMatthews

Availed ourselves of the cot and high chair. Made a late decision to stay on an extra night and when we got to the new room a cot and high chair were already there. The receptionist dealing with us had seen that these were supplied originally and just did us the courtesy of making sure they continued. Yes, we all have a moan about standards at some time, but this was truly a 5* response.

12-05-16 08:39
DavidHiles

Hi Andy, How did you manage to tag on an extra night? I didn’t think that this was possible. We have a floating week by the way.

12-05-16 11:48
AndrewMatthews

David

We’re floating at Monte.
Experienced some problems with the apartment that we were due to travel to on Saturday prior to Sunday flight. Went to customer services on the Friday and asked if there was availability. All sorted within the hour.

[Anonymous]

Anonymous

#2572

21-04-16 08:06
DavidHiles

Babies at Anfi

Two questions:

Does Anfi provide any baby equipment e.g. bottle sterilizing, playmats?

What is the pool temperature, specifically at ABC, in May?

We shall be there with our grandchildren (4 year old and 6 month old) in three weeks!

Thanks

David and Susan

22-04-16 11:55
KarenPearson

Hi David and Susan I think it would be best to contact customer services who will give you all the up to-date information you require. When we took our grandchildren when they were babies, a cot and high-chair was supplied but we didn’t ask for anything else. Have a great time in May at Anfi. Karen customerservice@anfi.es

23-04-16 13:26
DavidHiles

Hi Karen,

Thanks. I certainly shall contact customer services. We are also members of Diamond Resorts where baby equipment and toys are provided on request. It would certainly make packing easier!

Susan

23-04-16 15:07
SaverioCalo

Dear Susan,

I contacted Anfi Beach Reception for giving you a correct and full reply to your questions.
In ABC are available child’s chair, mixer and child’s bed only.
A company in the island rent playmats, but they didn’t remember its name. Sorry.
May be you can investigate in internet.
I asked to ABC’s technical service the pools temperature.
The temperature of the pool’s water is 26° Celsius = 78,8° F.
The temperature of the Jacuzzi’s water is 35° Celsius = 95° F.

Have a nice stay.
Saverio

23-04-16 22:27
DavidHiles

Hi Saverio,

Thank you very much for this information. Good of you to have contacted ABC on our behalf.

Susan

23-04-16 23:45
SaverioCalo

Hi Susan,

I am glad to be helpful.
I suggest you to send an email to ABC Reception for or five days before your arrival asking what you need for your grandchildren.

Saverio

27-04-16 19:14
BrianTaylor

One thing to watch for – Anfi do not have non slip mats for the bath.
Last year we took one out with us. The baths are quite slippy for young children, and the year before, when our granddaughter was 1, she did slip once or twice when in the bath

Also to take sandals with plastic soles, for poolside, as again can be slippery ( there is shop in Arquineguin, near the port, that sells a selection of sandals at good prices, and have smaller sizes not readily available elsewhere e.g fitted one year old )

Various shops sell beachmats which you can make up to playmats – some supermarkets have really good, possibly seasonal stock, of childrens play items at low prices. Worth a look including HyperDino

Regards, Brian

28-04-16 17:01
DavidHiles

Thanks Brian,

Yes I am already worrying about the slippery bath and flooring generally, so good advice re bath mat! We’ll probably buy a few play things, as you suggest, but it’s a pity that there is not a store of such play items which guests with small children could borrow and/or add to each time they holiday at Anfi. Anything we buy we would be very happy to leave behind for the benefit of other children.

Susan

11-05-16 20:16
AndrewMatthews

Availed ourselves of the cot and high chair. Made a late decision to stay on an extra night and when we got to the new room a cot and high chair were already there. The receptionist dealing with us had seen that these were supplied originally and just did us the courtesy of making sure they continued. Yes, we all have a moan about standards at some time, but this was truly a 5* response.

12-05-16 08:39
DavidHiles

Hi Andy, How did you manage to tag on an extra night? I didn’t think that this was possible. We have a floating week by the way.

12-05-16 11:48
AndrewMatthews

David

We’re floating at Monte.
Experienced some problems with the apartment that we were due to travel to on Saturday prior to Sunday flight. Went to customer services on the Friday and asked if there was availability. All sorted within the hour.

[Anonymous]

Anonymous

#2568

21-01-16 20:20
deslynam

Points system

Hi, we own a floating week in Peurto 1 bed, for last 3 years. Its usually just the 2 of us but sometimes 4. whats everyones opinion on upgrading to points system and would it be worth it. We always go out the first week after New Year as we own a B&B and thats our quietest time. Thank you

22-01-16 16:46
TrevorBacon1

Hi Des
My Brotherinlaw has been in the points system in other resorts mostly at first ok but the goal post keeps moving example 20,000 points one year 30,000 next time for same place dont know much about Anfi system but consider that points in spain may also be seen as having no contract rights as you do not own a peticular property and spanish courst are looking at this at present but suggest you get various answers from other people
this was just my advice
kind regards
Trevor

23-01-16 12:41
deslynam

Thanks trevor,
As i say we are more than happy with what we have got , but it seems the sales reps are on a hard sell with the points every year we visit now

24-01-16 09:32
JonSwatton

I’m not a points owner and (perhaps wrongly) am very sceptical about it. As Trevor says, Anfi are in control of what your points are worth so *could* move the goalposts forcing people to have to top up to enjoy what they had previously after the upgrade. Not suggesting that they would or indeed do but Anfi are there to make money and I’m sure must have considered it.

That said, there seem to be plenty of people for whom the points work well and give them additional flex and accomodation and opportunities to book other holiday elements. What you never really hear though is how much this actually cost them as it seems points are always an ‘upgrade’, so a chunk of cash on top of a chunk of cash already paid out for the original weeks. I assume the attraction is that the ‘upgrade’ gives you additional accomodation rights, so you get two/three weeks depending on where you stay, instead of your one week currently.

I must admit I don’t know how the points system sits within all the recent legal issues around floating contracts etc.

If you’ve had no issues getting the week you want previously and you don’t really want any more weeks (sounds like the B&B demand would prevent this) then the old ‘if it ain’t broke… don’t fix it’ thought springs to mind

24-01-16 09:57
WolfgangMaerz

Yes, various answers.
Point weeks means AVC (Anfi Vacation Club), possible only by purchasing a further week or you are already member of AVC. For me points are highly flexible with exchange over all clubs including external exchange (RCI) of any apartment type and location. But points are not transparent and you depend on the politics of Anfi what the value is. In general point weeks seem to have more chances of booking but have as flexible weeks less value on the resell private market compared with fixed weeks. The private resell buyer loses the AVC membership and is bound to one club only.

According to a Supreme Court decision flexible weeks MUST have an object reference to week and apartment number like fixed weeks. If Anfi sells this weeks with this reference to the inventory I think it is legal. The problem is that this weeks are in the internal AVC exchange pool by default and cannot be used as fixed weeks.

The Spanish timeshare law only knows fixed weeks with a periodic occupation which can OPTIONAL be exchanged on an ANNUAL basis. Perhaps this is another legal issue with floating weeks in future.

08-04-16 23:36
AlecAnsons

Hi
We spoke to a couple today who were disappointed in changing from floating to points. There booking window was only 10 months were ours is 12 months. Not sure how they ended up with the reduced booking window.

11-04-16 10:31
David Ledger

To get your ‘proper’ booking window you have to be booking the same type of apartment in your ‘home’ resort. We own two-bed in Emerald but only have a 10 month window when we book a one-bed in Emerald.

David

11-04-16 11:25
WolfgangMaerz

@AlecAnsons: The information on the member section of the Anfi web site for AVC is:

Floating members
Preferred reservation means you can start to book your week/s in your season from 18 months in advance to up to 24 hours before the start date.

Regular reservation means that you can start to book your week/s in your season from 12 months in advance to up to 24 hours before the start date.

Internal Exchanges can be requested from up to 10 months in advance from the start date of the requested week.

Fixed members
Internal Exchanges can be requested from up to 10 months in advance from the start date of the requested week.

What means “Regular reservation”, a term not defined in the AVC terms and conditions? Home booking of floating weeks in the home club where the weeks are registered?

If you are not in AVC you can book floating weeks in your home club with a booking window of 12 month.

[Anonymous]

Anonymous

#2568

21-01-16 20:20
deslynam

Points system

Hi, we own a floating week in Peurto 1 bed, for last 3 years. Its usually just the 2 of us but sometimes 4. whats everyones opinion on upgrading to points system and would it be worth it. We always go out the first week after New Year as we own a B&B and thats our quietest time. Thank you

22-01-16 16:46
TrevorBacon1

Hi Des
My Brotherinlaw has been in the points system in other resorts mostly at first ok but the goal post keeps moving example 20,000 points one year 30,000 next time for same place dont know much about Anfi system but consider that points in spain may also be seen as having no contract rights as you do not own a peticular property and spanish courst are looking at this at present but suggest you get various answers from other people
this was just my advice
kind regards
Trevor

23-01-16 12:41
deslynam

Thanks trevor,
As i say we are more than happy with what we have got , but it seems the sales reps are on a hard sell with the points every year we visit now

24-01-16 09:32
JonSwatton

I’m not a points owner and (perhaps wrongly) am very sceptical about it. As Trevor says, Anfi are in control of what your points are worth so *could* move the goalposts forcing people to have to top up to enjoy what they had previously after the upgrade. Not suggesting that they would or indeed do but Anfi are there to make money and I’m sure must have considered it.

That said, there seem to be plenty of people for whom the points work well and give them additional flex and accomodation and opportunities to book other holiday elements. What you never really hear though is how much this actually cost them as it seems points are always an ‘upgrade’, so a chunk of cash on top of a chunk of cash already paid out for the original weeks. I assume the attraction is that the ‘upgrade’ gives you additional accomodation rights, so you get two/three weeks depending on where you stay, instead of your one week currently.

I must admit I don’t know how the points system sits within all the recent legal issues around floating contracts etc.

If you’ve had no issues getting the week you want previously and you don’t really want any more weeks (sounds like the B&B demand would prevent this) then the old ‘if it ain’t broke… don’t fix it’ thought springs to mind

24-01-16 09:57
WolfgangMaerz

Yes, various answers.
Point weeks means AVC (Anfi Vacation Club), possible only by purchasing a further week or you are already member of AVC. For me points are highly flexible with exchange over all clubs including external exchange (RCI) of any apartment type and location. But points are not transparent and you depend on the politics of Anfi what the value is. In general point weeks seem to have more chances of booking but have as flexible weeks less value on the resell private market compared with fixed weeks. The private resell buyer loses the AVC membership and is bound to one club only.

According to a Supreme Court decision flexible weeks MUST have an object reference to week and apartment number like fixed weeks. If Anfi sells this weeks with this reference to the inventory I think it is legal. The problem is that this weeks are in the internal AVC exchange pool by default and cannot be used as fixed weeks.

The Spanish timeshare law only knows fixed weeks with a periodic occupation which can OPTIONAL be exchanged on an ANNUAL basis. Perhaps this is another legal issue with floating weeks in future.

08-04-16 23:36
AlecAnsons

Hi
We spoke to a couple today who were disappointed in changing from floating to points. There booking window was only 10 months were ours is 12 months. Not sure how they ended up with the reduced booking window.

11-04-16 10:31
David Ledger

To get your ‘proper’ booking window you have to be booking the same type of apartment in your ‘home’ resort. We own two-bed in Emerald but only have a 10 month window when we book a one-bed in Emerald.

David

11-04-16 11:25
WolfgangMaerz

@AlecAnsons: The information on the member section of the Anfi web site for AVC is:

Floating members
Preferred reservation means you can start to book your week/s in your season from 18 months in advance to up to 24 hours before the start date.

Regular reservation means that you can start to book your week/s in your season from 12 months in advance to up to 24 hours before the start date.

Internal Exchanges can be requested from up to 10 months in advance from the start date of the requested week.

Fixed members
Internal Exchanges can be requested from up to 10 months in advance from the start date of the requested week.

What means “Regular reservation”, a term not defined in the AVC terms and conditions? Home booking of floating weeks in the home club where the weeks are registered?

If you are not in AVC you can book floating weeks in your home club with a booking window of 12 month.

[Anonymous]

Anonymous

#2494

15-11-14 21:57
BrianTaylor
New Anfi sales offer- how to include private purchases into AVC points
During our holiday in October we met up with the rep (Darren) for first time in years as he told us that we could now have a way of adding our privately bought weeks into AVC points.
Another Darren-(rep trainer) joined Darren (rep) at our meeting so we were then 2 on 2!
It would appear that if you are prepared to ‘do business’ with Anfi they will allow you to include all private sales to be included into the AVC new points system- allowing you to keep existing points value for weeks already purchased through Anfi when trading in the private weeks.
After a very confusing info dump from the rep, trainer Darren tried to clarify, what I think we were told was:-
To convert privately bought weeks into AVC points you need to purchase additional weeks at Anfi through Anfi Sales, so for us we would have had to pay over £10,000 for an additional week at ABC (points), and £5400+ to convert our existing 2 bed 2 bath Monte floating week and £4,500+ for our 2 bed 2 bath ABC fixed week into new AVC points- so essentially £20,000 to buy another ABC week, still with a 12 month booking window for all weeks, so no possibility of getting prime holiday times at Anfi del Mar required when school holidays needed due to having family who are teachers, as Scandinavians get an 18 month booking window! For fixed weeks, if you don’t want to use them you have to notify Anfi at least 6 weeks prior to start date if you don’t want to go.
It gets really complicated if you want to transfer fixed weeks to points, with, it would appear a real possibility that you could lose points or weeks due to complexity of system
They really are treating us all like muppets!
They are also selling this heavily to Tauro members & new Tauro purchasers who can exchange for many more desirable del Mar weeks, giving floating & AVC del Mar week members even less chance of getting in at times of their choosing. Very few members actually choose Tauro, and talking to many owners at happy hour across all del Mar resorts many are at Tauro as this was the only resort with availability and some paid a premium over their maintenance fee, AVC fee or fee for the privilege of being able to book your floating week to just get there, and spent a lot of time on buses transferring to Anfi del Mar or on taxis returning later in the evening.
This makes an absolute mockery of the AVC system- they have obviously sold more weeks than are available, and continue to do so.
They seem to ignore the fact that we do have options outside of Anfi sales & AVC, so we really do not need to purchase at ridiculously inflated prices, just to get what we want from our Anfi investments- look at prices on our resales pages, newspapers, ebay & timeshare companies- Anfi sales are now a total joke, and people buying from them must have more money than sense.
This is just my personal view, and does not reflect the views of the Anfi UK Members committee, but I do think there are several issues that should be addressed by our liaison committee reps to establish the extent to which del Mar is now oversold compared to members who have bought there & not in Tauro, and the premiums paid by del Mar members having to resort to staying in Tauro because of lack of availability for their chosen time at their chosen resort.
Pam Taylor

21-11-14 22:07
JonSwatton
Just to pick up on a couple of Pam’s points….

Quote: v v v v
they have obviously sold more weeks than are available, and continue to do so.
^ ^ ^ ^
I’ve thought for a long while now that Anfi must sell more weeks than the actual ‘inventory’ in the resorts and once asked the RDO (when Anfi were members and I was complaining about the hike in transfer fees) if they had an industry ‘standard’ that their within their voluntary code of practice that members should adhere too in terms of how many times they could sell the same week… Was it three times, ten, twenty etc?. I never got an answer, not surprisingly, but then, the RDO were about as much use helping me as a chocolate teapot. I was then subsequently told that Anfi cannot ‘over sell’ as it is the trustee’s responsibility to account for the inventory and, presumably, tell Anfi what they can sell against. Can anyone shed any light on this ?

Quote: v v v v
and people buying from them must have more money than sense
^ ^ ^ ^

People buying from them typically know no better, so I think that comment is a touch harsh. Anfi relies on ignorance during the cooling off process. I have first hand experience of this as I originally bought from Anfi and luckily did some research to find clubs such as this one, gather the necessary information and then was able to cancel in time.

22-11-14 09:08
WolfgangMaerz
In the past all flexible weeks contracts (owner certificates) included an apartment number. The reason was to avoid over booking by binding the week to the inventory. Now we see contracts without an apartment number which opens the possibility to sell more weeks than available.

22-11-14 19:58
NielsGuldbrandtJensen
How can Continental Trustee accept that? They get paid to control, that apartment XXX can be sold 51 times a year. So if ABC has 282 apartments to be sold only ones, that gives 14.382 weeks / certificates.

Can we get a confirmation on that? The club has no interest in a different policy. Anfi Sales has the weeks taken back from customers, who did’t pay there fees and they can sell them. We where told that almost every week in Beach is sold as fixed week.

Any experts out there, who has a answer?

Regards,
Niels

23-11-14 00:45
SaverioCalo
I am not an expert about flexible or floating weeks. I know that Anfi Sales tried to sell floating weeks in Anfi Beach some year ago, but it has been an half failure.
They sold a very small number of those weeks.
In the owner certificate there is written the apartment and week number, also in case of resale.
The ABC committee pretended that already some year ago.
I think impossible an overbooking in ABC, because usually 1,000/1,400 weeks are still unsold, therefore in the hands of Anfi Sales that pay for them the maintenance fee.
The main part of the unsold weeks are usually the ones in the low season months, April, May, June, September and the ones with corridors view: apartments from 509 to 516, from 508 to 501 and from 548 to 541.
Niels is right. The apartment can be sold only 51 times, because the European timeshare law obliges the maintenance of the apartment in the 52nd week.
If Anfi Sales sell twice a week perpetrate a fraud classed as criminal behaviour, therefore I absolutely exclude that Anfi Sales make or made that in the past.
Regards.

Saverio

23-11-14 09:41
NielsGuldbrandtJensen
Thanks Saverio.

Regards,
Niels

23-11-14 10:29
WolfgangMaerz
Just for Information: I have from a client a copy of a floating week certificate from Monte, bought directly from Anfi some years ago, with no bound apartment number. It may be (or not) in the inventory books but it is not shown on the certificate anymore.
23-11-14 16:54JonSwatton
Isn’t this where the points issue starts to muddy things though….

If I understand correctly, with points you don’t actually own weeks, you just have points that can be booked against weeks in various clubs. And I’ve often heard people crowing that they converted their Gran week into points and that gets them the equivalent of two weeks in Beach club and so on blah blah blah…. Does the Gran week they’ve just converted into points actually go back into the inventory to be sold again and so on. If so, you would end up with enough fixed, flexible & points equivalent weeks to exceed the inventory… or, as usual, am I missing something?

25-11-14 09:47
JulieBirks
Hi Jon
I think there are many different types of contracts regarding the points system as Anfi change this frequently.
We own 2 fixed weeks in Gran Anfi, we have a specific week and apartment but each of these weeks also has a points value and we can bank the weeks and use the points anytime of the year.
This works for us as we can use the points to downsize or upgrade to whatever suits or choose weeks outside of our fixed weeks or we can just use the fixed weeks.
I think they bought this type of contract out for a short period of time.
Talking to other members on the points system, they appear to just have a value of points with no fixed week?

26-11-14 17:54
JonSwatton
Thanks Julie. The points system you have sounds pretty good. I must admit, I assumed that all points were basis no fixed week at all, which, it sounds as if could be the case in the majority of cases.

26-11-14 19:45
BrianTaylor
We only have points at Gran Anfi with no specific week or apartment – we normally book into Beach Club. We wanted flexibility when we were both working – so we can bank points like Julie described. Points owners have advance booking rights at home resort – though there is a premium membership which we (according to Anfi) don’t have and gives 18 months advance booking rather than the 12 months in Gran Anfi we have, and 10 months in other resorts. We have issue with Anfi as our contracts does say 18 months for GA but the on-line records say 12 !

Jon
At best 1 week points gets you 1.5 weeks at Beach Club in low season – we used to do 1 week one year and 2 the next year

Regards
Brian

27-11-14 14:30
David Ledger
We returned from two weeks at Emerald late on Monday. On the transfer bus going we met a couple who own at del Mar but Anfi said that it was full, and they were pushed along to Emerald. They weren’t happy. On the transfer back they told us that they had made a fuss and been transferred to del Mar for their second week. We visited Karen in Monte and both Puerto and Monte were very quiet – hard to believe they were full.

I took photos of the ownership/usage graphs at Emerald. It might be interesting if others also recorded the details at the other resorts and we correlated the results.

David

.

30-11-14 17:14
RobertDickson
Sorry to go off topic, but I have been trying to book next November in gran, only to be told it is full, although it would be a different story if I was in AVC. again, would be interesting to see the graph.
01-12-14 23:45SaverioCalo
David, you don’t need to take photos of the figures, ownership/usage graphs, etc. at Emerald.
You are a committee member now.
Ask the figures directly to your secretary, she will send them to you by email.

Saverio

01-12-14 23:55
SaverioCalo
Quote: v v v v
Originally Posted by RobertDickson View Post
Sorry to go off topic, but I have been trying to book next November in gran, only to be told it is full, although it would be a different story if I was in AVC. again, would be interesting to see the graph.
^ ^ ^ ^
Hi Robert,

I scanned the ABC graphs for you.
I am posting them tomorrow.
The Resorts committee members receive all the graphs during each committee meeting.
The Resorts committee members that are also UK Club members can scan and post the graphs that they have at home.
Those documents are not not classified “confidential” by Anfi Management.

Regards.

Saverio

[Anonymous]

Anonymous

#2494

15-11-14 21:57
BrianTaylor
New Anfi sales offer- how to include private purchases into AVC points
During our holiday in October we met up with the rep (Darren) for first time in years as he told us that we could now have a way of adding our privately bought weeks into AVC points.
Another Darren-(rep trainer) joined Darren (rep) at our meeting so we were then 2 on 2!
It would appear that if you are prepared to ‘do business’ with Anfi they will allow you to include all private sales to be included into the AVC new points system- allowing you to keep existing points value for weeks already purchased through Anfi when trading in the private weeks.
After a very confusing info dump from the rep, trainer Darren tried to clarify, what I think we were told was:-
To convert privately bought weeks into AVC points you need to purchase additional weeks at Anfi through Anfi Sales, so for us we would have had to pay over £10,000 for an additional week at ABC (points), and £5400+ to convert our existing 2 bed 2 bath Monte floating week and £4,500+ for our 2 bed 2 bath ABC fixed week into new AVC points- so essentially £20,000 to buy another ABC week, still with a 12 month booking window for all weeks, so no possibility of getting prime holiday times at Anfi del Mar required when school holidays needed due to having family who are teachers, as Scandinavians get an 18 month booking window! For fixed weeks, if you don’t want to use them you have to notify Anfi at least 6 weeks prior to start date if you don’t want to go.
It gets really complicated if you want to transfer fixed weeks to points, with, it would appear a real possibility that you could lose points or weeks due to complexity of system
They really are treating us all like muppets!
They are also selling this heavily to Tauro members & new Tauro purchasers who can exchange for many more desirable del Mar weeks, giving floating & AVC del Mar week members even less chance of getting in at times of their choosing. Very few members actually choose Tauro, and talking to many owners at happy hour across all del Mar resorts many are at Tauro as this was the only resort with availability and some paid a premium over their maintenance fee, AVC fee or fee for the privilege of being able to book your floating week to just get there, and spent a lot of time on buses transferring to Anfi del Mar or on taxis returning later in the evening.
This makes an absolute mockery of the AVC system- they have obviously sold more weeks than are available, and continue to do so.
They seem to ignore the fact that we do have options outside of Anfi sales & AVC, so we really do not need to purchase at ridiculously inflated prices, just to get what we want from our Anfi investments- look at prices on our resales pages, newspapers, ebay & timeshare companies- Anfi sales are now a total joke, and people buying from them must have more money than sense.
This is just my personal view, and does not reflect the views of the Anfi UK Members committee, but I do think there are several issues that should be addressed by our liaison committee reps to establish the extent to which del Mar is now oversold compared to members who have bought there & not in Tauro, and the premiums paid by del Mar members having to resort to staying in Tauro because of lack of availability for their chosen time at their chosen resort.
Pam Taylor

21-11-14 22:07
JonSwatton
Just to pick up on a couple of Pam’s points….

Quote: v v v v
they have obviously sold more weeks than are available, and continue to do so.
^ ^ ^ ^
I’ve thought for a long while now that Anfi must sell more weeks than the actual ‘inventory’ in the resorts and once asked the RDO (when Anfi were members and I was complaining about the hike in transfer fees) if they had an industry ‘standard’ that their within their voluntary code of practice that members should adhere too in terms of how many times they could sell the same week… Was it three times, ten, twenty etc?. I never got an answer, not surprisingly, but then, the RDO were about as much use helping me as a chocolate teapot. I was then subsequently told that Anfi cannot ‘over sell’ as it is the trustee’s responsibility to account for the inventory and, presumably, tell Anfi what they can sell against. Can anyone shed any light on this ?

Quote: v v v v
and people buying from them must have more money than sense
^ ^ ^ ^

People buying from them typically know no better, so I think that comment is a touch harsh. Anfi relies on ignorance during the cooling off process. I have first hand experience of this as I originally bought from Anfi and luckily did some research to find clubs such as this one, gather the necessary information and then was able to cancel in time.

22-11-14 09:08
WolfgangMaerz
In the past all flexible weeks contracts (owner certificates) included an apartment number. The reason was to avoid over booking by binding the week to the inventory. Now we see contracts without an apartment number which opens the possibility to sell more weeks than available.

22-11-14 19:58
NielsGuldbrandtJensen
How can Continental Trustee accept that? They get paid to control, that apartment XXX can be sold 51 times a year. So if ABC has 282 apartments to be sold only ones, that gives 14.382 weeks / certificates.

Can we get a confirmation on that? The club has no interest in a different policy. Anfi Sales has the weeks taken back from customers, who did’t pay there fees and they can sell them. We where told that almost every week in Beach is sold as fixed week.

Any experts out there, who has a answer?

Regards,
Niels

23-11-14 00:45
SaverioCalo
I am not an expert about flexible or floating weeks. I know that Anfi Sales tried to sell floating weeks in Anfi Beach some year ago, but it has been an half failure.
They sold a very small number of those weeks.
In the owner certificate there is written the apartment and week number, also in case of resale.
The ABC committee pretended that already some year ago.
I think impossible an overbooking in ABC, because usually 1,000/1,400 weeks are still unsold, therefore in the hands of Anfi Sales that pay for them the maintenance fee.
The main part of the unsold weeks are usually the ones in the low season months, April, May, June, September and the ones with corridors view: apartments from 509 to 516, from 508 to 501 and from 548 to 541.
Niels is right. The apartment can be sold only 51 times, because the European timeshare law obliges the maintenance of the apartment in the 52nd week.
If Anfi Sales sell twice a week perpetrate a fraud classed as criminal behaviour, therefore I absolutely exclude that Anfi Sales make or made that in the past.
Regards.

Saverio

23-11-14 09:41
NielsGuldbrandtJensen
Thanks Saverio.

Regards,
Niels

23-11-14 10:29
WolfgangMaerz
Just for Information: I have from a client a copy of a floating week certificate from Monte, bought directly from Anfi some years ago, with no bound apartment number. It may be (or not) in the inventory books but it is not shown on the certificate anymore.
23-11-14 16:54JonSwatton
Isn’t this where the points issue starts to muddy things though….

If I understand correctly, with points you don’t actually own weeks, you just have points that can be booked against weeks in various clubs. And I’ve often heard people crowing that they converted their Gran week into points and that gets them the equivalent of two weeks in Beach club and so on blah blah blah…. Does the Gran week they’ve just converted into points actually go back into the inventory to be sold again and so on. If so, you would end up with enough fixed, flexible & points equivalent weeks to exceed the inventory… or, as usual, am I missing something?

25-11-14 09:47
JulieBirks
Hi Jon
I think there are many different types of contracts regarding the points system as Anfi change this frequently.
We own 2 fixed weeks in Gran Anfi, we have a specific week and apartment but each of these weeks also has a points value and we can bank the weeks and use the points anytime of the year.
This works for us as we can use the points to downsize or upgrade to whatever suits or choose weeks outside of our fixed weeks or we can just use the fixed weeks.
I think they bought this type of contract out for a short period of time.
Talking to other members on the points system, they appear to just have a value of points with no fixed week?

26-11-14 17:54
JonSwatton
Thanks Julie. The points system you have sounds pretty good. I must admit, I assumed that all points were basis no fixed week at all, which, it sounds as if could be the case in the majority of cases.

26-11-14 19:45
BrianTaylor
We only have points at Gran Anfi with no specific week or apartment – we normally book into Beach Club. We wanted flexibility when we were both working – so we can bank points like Julie described. Points owners have advance booking rights at home resort – though there is a premium membership which we (according to Anfi) don’t have and gives 18 months advance booking rather than the 12 months in Gran Anfi we have, and 10 months in other resorts. We have issue with Anfi as our contracts does say 18 months for GA but the on-line records say 12 !

Jon
At best 1 week points gets you 1.5 weeks at Beach Club in low season – we used to do 1 week one year and 2 the next year

Regards
Brian

27-11-14 14:30
David Ledger
We returned from two weeks at Emerald late on Monday. On the transfer bus going we met a couple who own at del Mar but Anfi said that it was full, and they were pushed along to Emerald. They weren’t happy. On the transfer back they told us that they had made a fuss and been transferred to del Mar for their second week. We visited Karen in Monte and both Puerto and Monte were very quiet – hard to believe they were full.

I took photos of the ownership/usage graphs at Emerald. It might be interesting if others also recorded the details at the other resorts and we correlated the results.

David

.

30-11-14 17:14
RobertDickson
Sorry to go off topic, but I have been trying to book next November in gran, only to be told it is full, although it would be a different story if I was in AVC. again, would be interesting to see the graph.
01-12-14 23:45SaverioCalo
David, you don’t need to take photos of the figures, ownership/usage graphs, etc. at Emerald.
You are a committee member now.
Ask the figures directly to your secretary, she will send them to you by email.

Saverio

01-12-14 23:55
SaverioCalo
Quote: v v v v
Originally Posted by RobertDickson View Post
Sorry to go off topic, but I have been trying to book next November in gran, only to be told it is full, although it would be a different story if I was in AVC. again, would be interesting to see the graph.
^ ^ ^ ^
Hi Robert,

I scanned the ABC graphs for you.
I am posting them tomorrow.
The Resorts committee members receive all the graphs during each committee meeting.
The Resorts committee members that are also UK Club members can scan and post the graphs that they have at home.
Those documents are not not classified “confidential” by Anfi Management.

Regards.

Saverio

[Anonymous]

Anonymous

#2490

07-12-08 18:13
BruceEBailey

MEM SAAB Indian Restaurant **CLOSED FEB’14**

Located past the marina in front of Club Gran Anfi near to tennis courts

Phone number : 0034 928 18 51 95

Indian cuisine and bar.
Open all day until late.
Outside relaxing seating area also available

04-03-09 14:05
BruceEBailey
Re: MEM SAAB Indian Restaurant

Had a meal here last Sunday, 1st March.
Food very good although prices, as we know, are more expensive than restaurants off site.

I had the Mem Saab Tandoori Mixed Grill which was very filling and very tasty 🙂

18-03-09 16:54
PeterNorman
Re: Mem Saab Indian Restaurant

Currently offering a €10 lunch, choice of 4 curries with rice- very tasty

25-05-09 19:37
BobChadwick
Re: Mem Saab Indian Restaurant

Had two wonderful meals this holiday. While it is quite expensive, the size of the portions makes you feel you have got value for money. Service was first class, even though it was quite busy on our second visit. When we go in July I will be booking in advance to make sure of a seat.

There was a singer with an electric guitar on the Wednesday evening, he didn’t stop playing the whole 2 hours we were in the place.

02-06-09 18:49
LiamHallinan
Re: MEM SAAB Indian Restaurant

Hi all just got back from Anfi yesterday. We ate at Memsaab one evening.

Whilst we had already accepted that the prices were higher than off site, we were quite surprised that the food was actuallyl very tasty. I ordered Vindaloo as I remember last year the spice levels bear no resemblance to those of British based Indian rests. This has just enough kick. ALll dishes were great.

Now the bad part, they only have (or had that night) one chef, whilst clearly skilled this makes service very slow when the tables are full. We sat down at approx 8pm and were finally eating (our main course after only having puppadoms to start), by 10pm. The kids were literally falling asleep at the table.

That being said we then left quite a lot of food and the staff really wanted to make sure we enjoyed the food, which we did, it was just past eating by then.

I am certain others have experienced this, so be ready for it.

Liam

02-06-09 20:35
StephenMyers
Re: MEM SAAB Indian Restaurant

Similar experience last week, including Bruce’s recommended Tandoori Mixed Grill.
4 of us overfed including 4 beers and a 16 Euro bottle of wind (Bulls blood – quite palatable) for 133 Euro. Excellent flavours, will visit again

28-06-09 09:45
BruceEBailey
Re: MEM SAAB Indian Restaurant

There is now dancing possible outside the Mem Saab on Wednesday evenings.

12-07-09 15:57
BobChadwick
Re: MEM SAAB Indian Restaurant

Booked a table a couple of days in advance and it was a good job. The place was full from our arrival at 8pm, and people were still arriving at 10!

Food excellent quality, and plenty of it, but there was a bit of a wait between courses. I get the impression the kitchen is only small and has difficulty coping when the place is full.

The Chris Rea / Dire Straits guitarist entertained all night, and there were two couples daning at one point.

Highly recommended.

04-08-09 15:07
GeorgePeden
Re: MEM SAAB Indian Restaurant

Just back from Anfi. Ate at MEM SAAB, food quality was excellent but felt it was a bit of a rip off over 80 euros (and that was with the free rice vouchers) for two starters, three main meals and two rounds of drinks.

But what can you expect when they charge over £3 for a large coke. 🙁

06-10-09 20:09
TerenceMcCarthy
Re: MEM SAAB Indian Restaurant

we were at MA 14-28 September and went to Mem Saab twice. Superb food and beautifully presented albeit pricier than offsite.

Also we were made very welcome. It was the only place at Anfi where we felt the staff were actually interested in our custom.

Will definitely go again *:)

21-08-10 11:07
anfiukmembers

Comment by Bob Chadwick – 25th May 2010

10 out of 10 again for this place. Service with a smile, epic portions (probably too much for some), and great tastes. Just hope they have some entertainment outside again when we go in August. It would give me an excuse for another Tia Maria coffee!

21-08-10 11:08
anfiukmembers

Question from Liam – 26th May 2010

Bob

we travel out on Monday 31st and will be visting Mem Saab again. Can you tell me if it was busy, or service was slow?

Thanks

21-08-10 11:09
anfiukmembers

Reply from Johnandali – 27th May 2010

Liam – the whole place is very quiet (quieter than we’ve known it in 14 years) this week so unless it busies up, I imagine you’ll get served before you’ve even ordered!

21-08-10 11:09
anfiukmembers

Reply from Liam – 8th June 1010

Hi All

We ate here on out first night 31/5-7/6. It was quite quiet so service was not as slow as usual, the tandori grill was very nice indeed. Expensive as you would expect.

21-08-10 11:11
BruceEBailey

Replied on 8th June 2010

Liam,
If you like Indian, nave you tried the Taj Palace in Puerto Rico. I hear it is very good

21-08-10 11:13
anfiukmembers

Reply from Liam – 9th June 2010

Bruce

Thanks for the tip. Not tried it yet but we hope to get back out for a bonus week in July, will give it a whirl. Hopefully we can get a week.

LH

21-08-10 11:14
anfiukmembers

Comment by Harry – 15th June 2010

The Memsaab is worthy of joining Anfi alone!!
Staff are friendly and its the best at Anfi bar none.
Bit pricey but you wont find a nicer curry in England
30 days to go https://www.anfiukmembers.co.uk/public_html…ult/tongue.gif

18-10-10 16:38
GarryMitchell

I hadn’t tried this restaurant even though it has been open for some time and we visit ANFI two or three times a year.
We visited the restaurant in Jul/Aug with some friends who were out with us and to a person we agreed it was the best Indian Restaurant experience any of us have had. We accept prices are a bit steep but the service, quality, quantity and choice were second to none. Our confirmed new, favourite restaurant.

31-10-10 23:03
AndrewCarr

going tomorrow for a week cant wait to stuff myself at my fav restaurant

28-06-11 19:54
RobertDickson

Had the aforementioned Tandoori Mixed Grill. As good as described!!
Good food, a pricey as everyone knows but I thought it was worth it.
Noticed the guy with the guitar doing Dire Straits/Chris Rea sort of music only does a Monday night now.

Regards

Robert

28-06-11 21:14
NigelClose

WE had a great meal for 6 on June 4th after a round of golf. Good food and we spotted some others having some whopping Brandies from a ‘goldfish bowl’ style glass. Thought we’d round off a great night with sitting outside and chatting with one of them each for us 3 blokes. Girls were already there and drinking their wine. “Sorry sir, only got one large glass” but the other next size down were probably only like ‘pint glass’ size. “Don’t worry” I say, “we’ll do without if we can’t have them big ones”. Off he trots to mug his opposition’s kitchen down the path and returns with 3 goldfish bowls to complete a good night for all. Top place. Last year they boxed up ‘surplus food’ of my wife and I to carry out which made for a lovely balcony meal the next evening.

04-07-11 16:07
GarryMitchell

This has now become our favourite on-site restaurant. The quality of the food is excellent and I agree a little pricier than I would hope for but we expect that by now. Service has never been a problem during any of our 6 visits and the service, as with the other restaurants on site is great.

04-07-11 17:42
Richard Ford

We are off there to eat tonight.
The food is always good but our ANFI card never works there, anyone else had this problem?

21-08-12 09:46
JonSwatton

Are we really the first forum member to have eaten here since the last review over a year ago ????

As always, food excellent. We forgot how generous the portion sizes are so ordered far too much. My wife would be happy with a kiddie portion, which is still very generous.

We arrived fairly early, so no issues getting a table. Service was good until it came to getting the bill which coincided with an arrival of a couple of larger parties and then the waiting staff were up against it and the wheels started to fall off

As ever, it’s not cheap but I don’t mind in this instance.

22-08-12 12:19
AndrewCarr

Ate here Sunday, food amazing as always…Tikka the best, sizes huge kids had starter portions. As above expensive but oh so worth it eating outside in the warm with a large cold one!!

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MEM SAAB Indian Restaurant **CLOSED FEB’14**

08-05-13 09:58
AndrewMatthews

Our first visit Monday night. A little pricey, not surprising at Anfi, but wow, what a meal. Biryani definitely recommended.

10-07-13 22:45
RobertDickson

Great as always, If a bit pricey.
Don’t bother with a starter, you’ll never finish your meal.

21-08-13 08:09
LiamHallinan

Hi Yall does anybody have the number of MemSaab, we arrive in the evening on Saturday (24/6) and I wish to reserve a table for 6 (Rather than chance it and just turn up).

Its it busy at anfi at the moment?

Thanks
Liam
UTC

21-08-13 08:50
JonSwatton

Hi Liam, we’ve just asked at beach club reception and amazingly, they don’t have it.

There is a good chance that we’ll be there for dinner tonight, so ill ask for it then, if nobody else posts it here in the meantime.

It does seem little quieter but we don’t have many years to compare it to. Weather yesterday and today has been overcast and a good amount of rain last night. Due to pick up again tomorrow though I understand

21-08-13 16:25
LiamHallinan

Thanks Jon, much appreicated, We arrive Saturday. See you around hopefully.

21-08-13 23:58
JonSwatton

Hi Liam, phone number is 0034 928 18 51 95

Busy as always. Food good as always, although I seemed to remember more of a ‘wow factor’ last year, that was missing this year. Service slow as always, which caused a few complaints from others. We weren’t in a rush, so no major issue for us.

One amusing tale….. I tried to encourage my wife to eat a small amount of my tandoori mixed grill and gave her the bit of more processed meat that they put in the keema naans. She spat it out shouting ‘yuk…. That tastes like a dog biscuit’…. To which I responded, “no it doesn’t” and then quite rightly, we then had the debate as to how either of us actually knew what a dog biscuit tastes like. One of us at least, admitting to have tried a dog biscuit……. I’ll leave you to guess which.

22-08-13 07:49
LiamHallinan

Thats great Jon thanks!

Yes I know what you mean, women and dog biscuits, a phenomenon I could never fathom. 😉

13-02-14 11:15
RichardWeston
Memsaab closure

I am sad to report that with the costa seafront concession under new ownership, the Memsaab Indian restaurant is closing tomorrow. Having met with Mos, the owner, he has told me it is because the rental has increased disproportionately and there are other legal issues that are insurmountable. In the same vein the water sports concession is also being squeezed with rent increases and whilst this will result in cost increases to the members, it also threatens closure. I will report more when it is known for sure.
On Tuesday, Mos took a few of us to his new restaurant, also Memsaab, at Vista Amadores (the timeshare above the shops and restaurants on the Amadores sea front). It was as good as the Anfi one but 20% cheaper because his rent is cheaper. He will knock the taxi fare (up to €6) off the bill if you say you have come from Anfi or present a voucher he is having printed. I will upload one to print off when I get a copy.
Mos comes from Blackburn and is always keen to support Anfi members so I would encourage everyone who enjoyed Memsaab in Anfi to continue to enjoy the new Memsaab in Amadores.

[Edit : Moved to the Mem Saab thread]

14-02-14 11:36
RobertDickson

Great shame as this was always a popular restaurant. Bit pricey, but nice.

14-02-14 14:16
Jordanspicer

I cannot understand what Richard is getting at. The new Memsaab at Amadores has been open for AT LEAST a year that i know of. Perhaps he should have gone to specsavers.

14-02-14 15:37
RichardWeston

When is new not new? First time I have been there so new to me.
I thought the closure in Anfi was news.
I thought people would like to know there is the same restaurant with same quality at 20% less and the taxi was sponsored.
I thought that was the reason for a forum. Sarcasm is lost on me.
I go to Conlons for my glasses. Bit more expensive but a more personal service.

14-02-14 15:43
JonSwatton

Let’s keep it polite and on topic please folks…..

Firstly, thanks to Richard for the update and advice of the alternative Memsaab location. I don’t recall hearing / reading that before.

Would echo Robert’s views…. A great shame to lose a decent on site restaurant, even if it was a bit pricey.

15-02-14 18:35
RichardWeston

One day after closure and it’s almost gone. Signs, screens and most contents gone. By tomorrow you will not be able to tell Memsaab every existed. A sad weekend.

15-02-14 18:37
RichardWeston

Chinese and Indian owned by same person forced out. Monte bar is the last place run by the same owner. It would be a shame for that to go as well. We’ll need to hope he can fight on.

18-02-14 18:23
DaveHobbs

Is Mem Saab closed permenantly? If so is there anything going to replace it.Also what’s replaced the Chinese

18-02-14 20:22
RichardWeston

Yes closed permanently. Nothing planned in its place. Word is the whole site including the marina office and tennis courts to be redeveloped into shops and cafés. But no concrete information.
The Chinese is now a shop

18-02-14 22:39
GerryEdwards

A very sad occasion. Hopefully we will be able to take advantage of the other concession at Amadores.

Gerry

19-02-14 10:04
AndrewMatthews

With regards the whole of the sea front, we find it worrying, and surprising, that Anfi has so little control over what we have always seen as an integral part of the ‘Anfi experience’.

06-04-14 21:21
RobertDickson

Has any work started on the site of Mem Saab??
We go out in 9 weeks and I must say it is funny to think of Anfi without Mem Saab.
I don’t know how many times we were going out for a meal and had a drink on the balcony-one whiff of Mem Saab and changed our mind and went there instead.
Was that just us, or did anyone else do that?

06-04-14 22:43
GerryEdwards

You weren’t the only one Robert. We felt the same!!

Gerry

07-04-14 13:27
JulieBirks

We were out there 2 weeks ago and nothing was happening.

29-06-14 17:03
JonSwatton

Folks, am closing/locking this thread for future postings, so that the reviews of the Amadores Mem Saab go to the new thread. If anyone specifically has a burning urge to post something pertinent to the old mem saab, then drop me a PM and I can re-open it

Cheers

Jon

[Anonymous]

Anonymous

#2490

07-12-08 18:13
BruceEBailey

MEM SAAB Indian Restaurant **CLOSED FEB’14**

Located past the marina in front of Club Gran Anfi near to tennis courts

Phone number : 0034 928 18 51 95

Indian cuisine and bar.
Open all day until late.
Outside relaxing seating area also available

04-03-09 14:05
BruceEBailey
Re: MEM SAAB Indian Restaurant

Had a meal here last Sunday, 1st March.
Food very good although prices, as we know, are more expensive than restaurants off site.

I had the Mem Saab Tandoori Mixed Grill which was very filling and very tasty 🙂

18-03-09 16:54
PeterNorman
Re: Mem Saab Indian Restaurant

Currently offering a €10 lunch, choice of 4 curries with rice- very tasty

25-05-09 19:37
BobChadwick
Re: Mem Saab Indian Restaurant

Had two wonderful meals this holiday. While it is quite expensive, the size of the portions makes you feel you have got value for money. Service was first class, even though it was quite busy on our second visit. When we go in July I will be booking in advance to make sure of a seat.

There was a singer with an electric guitar on the Wednesday evening, he didn’t stop playing the whole 2 hours we were in the place.

02-06-09 18:49
LiamHallinan
Re: MEM SAAB Indian Restaurant

Hi all just got back from Anfi yesterday. We ate at Memsaab one evening.

Whilst we had already accepted that the prices were higher than off site, we were quite surprised that the food was actuallyl very tasty. I ordered Vindaloo as I remember last year the spice levels bear no resemblance to those of British based Indian rests. This has just enough kick. ALll dishes were great.

Now the bad part, they only have (or had that night) one chef, whilst clearly skilled this makes service very slow when the tables are full. We sat down at approx 8pm and were finally eating (our main course after only having puppadoms to start), by 10pm. The kids were literally falling asleep at the table.

That being said we then left quite a lot of food and the staff really wanted to make sure we enjoyed the food, which we did, it was just past eating by then.

I am certain others have experienced this, so be ready for it.

Liam

02-06-09 20:35
StephenMyers
Re: MEM SAAB Indian Restaurant

Similar experience last week, including Bruce’s recommended Tandoori Mixed Grill.
4 of us overfed including 4 beers and a 16 Euro bottle of wind (Bulls blood – quite palatable) for 133 Euro. Excellent flavours, will visit again

28-06-09 09:45
BruceEBailey
Re: MEM SAAB Indian Restaurant

There is now dancing possible outside the Mem Saab on Wednesday evenings.

12-07-09 15:57
BobChadwick
Re: MEM SAAB Indian Restaurant

Booked a table a couple of days in advance and it was a good job. The place was full from our arrival at 8pm, and people were still arriving at 10!

Food excellent quality, and plenty of it, but there was a bit of a wait between courses. I get the impression the kitchen is only small and has difficulty coping when the place is full.

The Chris Rea / Dire Straits guitarist entertained all night, and there were two couples daning at one point.

Highly recommended.

04-08-09 15:07
GeorgePeden
Re: MEM SAAB Indian Restaurant

Just back from Anfi. Ate at MEM SAAB, food quality was excellent but felt it was a bit of a rip off over 80 euros (and that was with the free rice vouchers) for two starters, three main meals and two rounds of drinks.

But what can you expect when they charge over £3 for a large coke. 🙁

06-10-09 20:09
TerenceMcCarthy
Re: MEM SAAB Indian Restaurant

we were at MA 14-28 September and went to Mem Saab twice. Superb food and beautifully presented albeit pricier than offsite.

Also we were made very welcome. It was the only place at Anfi where we felt the staff were actually interested in our custom.

Will definitely go again *:)

21-08-10 11:07
anfiukmembers

Comment by Bob Chadwick – 25th May 2010

10 out of 10 again for this place. Service with a smile, epic portions (probably too much for some), and great tastes. Just hope they have some entertainment outside again when we go in August. It would give me an excuse for another Tia Maria coffee!

21-08-10 11:08
anfiukmembers

Question from Liam – 26th May 2010

Bob

we travel out on Monday 31st and will be visting Mem Saab again. Can you tell me if it was busy, or service was slow?

Thanks

21-08-10 11:09
anfiukmembers

Reply from Johnandali – 27th May 2010

Liam – the whole place is very quiet (quieter than we’ve known it in 14 years) this week so unless it busies up, I imagine you’ll get served before you’ve even ordered!

21-08-10 11:09
anfiukmembers

Reply from Liam – 8th June 1010

Hi All

We ate here on out first night 31/5-7/6. It was quite quiet so service was not as slow as usual, the tandori grill was very nice indeed. Expensive as you would expect.

21-08-10 11:11
BruceEBailey

Replied on 8th June 2010

Liam,
If you like Indian, nave you tried the Taj Palace in Puerto Rico. I hear it is very good

21-08-10 11:13
anfiukmembers

Reply from Liam – 9th June 2010

Bruce

Thanks for the tip. Not tried it yet but we hope to get back out for a bonus week in July, will give it a whirl. Hopefully we can get a week.

LH

21-08-10 11:14
anfiukmembers

Comment by Harry – 15th June 2010

The Memsaab is worthy of joining Anfi alone!!
Staff are friendly and its the best at Anfi bar none.
Bit pricey but you wont find a nicer curry in England
30 days to go https://www.anfiukmembers.co.uk/public_html…ult/tongue.gif

18-10-10 16:38
GarryMitchell

I hadn’t tried this restaurant even though it has been open for some time and we visit ANFI two or three times a year.
We visited the restaurant in Jul/Aug with some friends who were out with us and to a person we agreed it was the best Indian Restaurant experience any of us have had. We accept prices are a bit steep but the service, quality, quantity and choice were second to none. Our confirmed new, favourite restaurant.

31-10-10 23:03
AndrewCarr

going tomorrow for a week cant wait to stuff myself at my fav restaurant

28-06-11 19:54
RobertDickson

Had the aforementioned Tandoori Mixed Grill. As good as described!!
Good food, a pricey as everyone knows but I thought it was worth it.
Noticed the guy with the guitar doing Dire Straits/Chris Rea sort of music only does a Monday night now.

Regards

Robert

28-06-11 21:14
NigelClose

WE had a great meal for 6 on June 4th after a round of golf. Good food and we spotted some others having some whopping Brandies from a ‘goldfish bowl’ style glass. Thought we’d round off a great night with sitting outside and chatting with one of them each for us 3 blokes. Girls were already there and drinking their wine. “Sorry sir, only got one large glass” but the other next size down were probably only like ‘pint glass’ size. “Don’t worry” I say, “we’ll do without if we can’t have them big ones”. Off he trots to mug his opposition’s kitchen down the path and returns with 3 goldfish bowls to complete a good night for all. Top place. Last year they boxed up ‘surplus food’ of my wife and I to carry out which made for a lovely balcony meal the next evening.

04-07-11 16:07
GarryMitchell

This has now become our favourite on-site restaurant. The quality of the food is excellent and I agree a little pricier than I would hope for but we expect that by now. Service has never been a problem during any of our 6 visits and the service, as with the other restaurants on site is great.

04-07-11 17:42
Richard Ford

We are off there to eat tonight.
The food is always good but our ANFI card never works there, anyone else had this problem?

21-08-12 09:46
JonSwatton

Are we really the first forum member to have eaten here since the last review over a year ago ????

As always, food excellent. We forgot how generous the portion sizes are so ordered far too much. My wife would be happy with a kiddie portion, which is still very generous.

We arrived fairly early, so no issues getting a table. Service was good until it came to getting the bill which coincided with an arrival of a couple of larger parties and then the waiting staff were up against it and the wheels started to fall off

As ever, it’s not cheap but I don’t mind in this instance.

22-08-12 12:19
AndrewCarr

Ate here Sunday, food amazing as always…Tikka the best, sizes huge kids had starter portions. As above expensive but oh so worth it eating outside in the warm with a large cold one!!

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MEM SAAB Indian Restaurant **CLOSED FEB’14**

08-05-13 09:58
AndrewMatthews

Our first visit Monday night. A little pricey, not surprising at Anfi, but wow, what a meal. Biryani definitely recommended.

10-07-13 22:45
RobertDickson

Great as always, If a bit pricey.
Don’t bother with a starter, you’ll never finish your meal.

21-08-13 08:09
LiamHallinan

Hi Yall does anybody have the number of MemSaab, we arrive in the evening on Saturday (24/6) and I wish to reserve a table for 6 (Rather than chance it and just turn up).

Its it busy at anfi at the moment?

Thanks
Liam
UTC

21-08-13 08:50
JonSwatton

Hi Liam, we’ve just asked at beach club reception and amazingly, they don’t have it.

There is a good chance that we’ll be there for dinner tonight, so ill ask for it then, if nobody else posts it here in the meantime.

It does seem little quieter but we don’t have many years to compare it to. Weather yesterday and today has been overcast and a good amount of rain last night. Due to pick up again tomorrow though I understand

21-08-13 16:25
LiamHallinan

Thanks Jon, much appreicated, We arrive Saturday. See you around hopefully.

21-08-13 23:58
JonSwatton

Hi Liam, phone number is 0034 928 18 51 95

Busy as always. Food good as always, although I seemed to remember more of a ‘wow factor’ last year, that was missing this year. Service slow as always, which caused a few complaints from others. We weren’t in a rush, so no major issue for us.

One amusing tale….. I tried to encourage my wife to eat a small amount of my tandoori mixed grill and gave her the bit of more processed meat that they put in the keema naans. She spat it out shouting ‘yuk…. That tastes like a dog biscuit’…. To which I responded, “no it doesn’t” and then quite rightly, we then had the debate as to how either of us actually knew what a dog biscuit tastes like. One of us at least, admitting to have tried a dog biscuit……. I’ll leave you to guess which.

22-08-13 07:49
LiamHallinan

Thats great Jon thanks!

Yes I know what you mean, women and dog biscuits, a phenomenon I could never fathom. 😉

13-02-14 11:15
RichardWeston
Memsaab closure

I am sad to report that with the costa seafront concession under new ownership, the Memsaab Indian restaurant is closing tomorrow. Having met with Mos, the owner, he has told me it is because the rental has increased disproportionately and there are other legal issues that are insurmountable. In the same vein the water sports concession is also being squeezed with rent increases and whilst this will result in cost increases to the members, it also threatens closure. I will report more when it is known for sure.
On Tuesday, Mos took a few of us to his new restaurant, also Memsaab, at Vista Amadores (the timeshare above the shops and restaurants on the Amadores sea front). It was as good as the Anfi one but 20% cheaper because his rent is cheaper. He will knock the taxi fare (up to €6) off the bill if you say you have come from Anfi or present a voucher he is having printed. I will upload one to print off when I get a copy.
Mos comes from Blackburn and is always keen to support Anfi members so I would encourage everyone who enjoyed Memsaab in Anfi to continue to enjoy the new Memsaab in Amadores.

[Edit : Moved to the Mem Saab thread]

14-02-14 11:36
RobertDickson

Great shame as this was always a popular restaurant. Bit pricey, but nice.

14-02-14 14:16
Jordanspicer

I cannot understand what Richard is getting at. The new Memsaab at Amadores has been open for AT LEAST a year that i know of. Perhaps he should have gone to specsavers.

14-02-14 15:37
RichardWeston

When is new not new? First time I have been there so new to me.
I thought the closure in Anfi was news.
I thought people would like to know there is the same restaurant with same quality at 20% less and the taxi was sponsored.
I thought that was the reason for a forum. Sarcasm is lost on me.
I go to Conlons for my glasses. Bit more expensive but a more personal service.

14-02-14 15:43
JonSwatton

Let’s keep it polite and on topic please folks…..

Firstly, thanks to Richard for the update and advice of the alternative Memsaab location. I don’t recall hearing / reading that before.

Would echo Robert’s views…. A great shame to lose a decent on site restaurant, even if it was a bit pricey.

15-02-14 18:35
RichardWeston

One day after closure and it’s almost gone. Signs, screens and most contents gone. By tomorrow you will not be able to tell Memsaab every existed. A sad weekend.

15-02-14 18:37
RichardWeston

Chinese and Indian owned by same person forced out. Monte bar is the last place run by the same owner. It would be a shame for that to go as well. We’ll need to hope he can fight on.

18-02-14 18:23
DaveHobbs

Is Mem Saab closed permenantly? If so is there anything going to replace it.Also what’s replaced the Chinese

18-02-14 20:22
RichardWeston

Yes closed permanently. Nothing planned in its place. Word is the whole site including the marina office and tennis courts to be redeveloped into shops and cafés. But no concrete information.
The Chinese is now a shop

18-02-14 22:39
GerryEdwards

A very sad occasion. Hopefully we will be able to take advantage of the other concession at Amadores.

Gerry

19-02-14 10:04
AndrewMatthews

With regards the whole of the sea front, we find it worrying, and surprising, that Anfi has so little control over what we have always seen as an integral part of the ‘Anfi experience’.

06-04-14 21:21
RobertDickson

Has any work started on the site of Mem Saab??
We go out in 9 weeks and I must say it is funny to think of Anfi without Mem Saab.
I don’t know how many times we were going out for a meal and had a drink on the balcony-one whiff of Mem Saab and changed our mind and went there instead.
Was that just us, or did anyone else do that?

06-04-14 22:43
GerryEdwards

You weren’t the only one Robert. We felt the same!!

Gerry

07-04-14 13:27
JulieBirks

We were out there 2 weeks ago and nothing was happening.

29-06-14 17:03
JonSwatton

Folks, am closing/locking this thread for future postings, so that the reviews of the Amadores Mem Saab go to the new thread. If anyone specifically has a burning urge to post something pertinent to the old mem saab, then drop me a PM and I can re-open it

Cheers

Jon

[Anonymous]

Anonymous

#2436

07-12-08 18:44
BruceEBailey

Oscar’s Del Puerto, Puerto Rico

Located on the top floor of the CC Passarella at the far end of the Doreste y Molina road

Excellent german run restaurant with wonderful views of the marina and beach of Puero Rico.

Menu extensive (ish) but food is usually very good

For booking Tel : 928 153703.

There is another, smaller, Oscars about 200 yds back along the road facing the beach

09-03-09 07:50
MikeBeral
Re: Oscar’s Del Puerto, Puerto Rico

Enjoyed an excellent meal at Oscars last week. The menu is a cut above the standard tourist stuff and the presentation and portion sizes were great. Being away from the main commercial centres it’s a bit quieter here too, and easy to park if you have a hire car.

15-05-09 13:29
LiamHallinan
Re: Oscar’s Del Puerto, Puerto Rico

Hello

Does anyone have aview as to which of the 2 Oscars is the best for food? I assume its the same menu but there will clearly be different chefs. I love the one facing the beach, for its cosy surroundings, the food is always excellent.

Ta
Liam

03-06-09 11:37
LiamHallinan
Re: Oscar’s Del Puerto, Puerto Rico

We booked last week at Oscars on the beach front. We tried to get in for 20:30 they suggested 21:00 to be assured we were seated on time. We had my two boys aged 8 and 6, who start flagging a little later but I agreed. On arrival at 5 to the hour, they asked to have a drink in the bar next door as the table wasnt ready. Despite asking a number times we still werent sat by 21:30 so we left and ordered Pizza Magico back to the room….

First time I have ever been disappointed with Oscars.

03-06-09 21:06
JohnBarraclough
Re: Oscar’s Del Puerto, Puerto Rico

Oscar’s del Puerto is now closed, apparently permanently. I think the one you visited Liam was the one opposite the taxi rank in PR, just "Oscar’s" I believe. We were there the same week as you and tried to phone for a table on our final day, Sunday 31st – with no reply. On arriving, the waiter at the place dowstairs told us Oscar’s del Puerto had closed as they were unprofitable. Another victim of the crunch I guess.

John

04-06-09 18:07
BrianPalin
Re: Oscar’s Del Puerto, Puerto Rico

We had an excellent meal at Oscars, (the one on the second floor at the far side of the harbour) but was surprised when I asked for the bill, to be told that they would prefer payment in cash. (is there any other way to pay) They claimed they were short of cash, and now it looks as if this were true

10-06-09 11:00
LiamHallinan
Re: Oscar’s Del Puerto, Puerto Rico

Now then, its funny you should mention that. Even last year at the original Oscars, facing the beach, they tried to get us to pay cash, saying that their "machine" wasnt working. We asked another member of staff, who brought it straight up to us and we paid by card!!!

I do hope this one doesnt close, or that this affects thier quality.

18-06-09 12:51
BruceEBailey
Re: Oscar’s Del Puerto, Puerto Rico

Had a look last eveing whilst I was in Puerto Rico.

This restaurant is still closed.

Quote taken from another forum
<<<The larger of the two Oscars (the one next to me) has now closed, the signs say it will be re openning but as they have removed all the furniture and the bar/ kitchen I feel it is unlikely. I will keep you posted!>>>

23-08-09 18:51
WilliamTelford
Re: Oscar’s Del Puerto, Puerto Rico

Ate at Oscar’s last night and spoke to the English waitress about general position.

the big restaurant is apparently closed for good as a 200 seater is not viable in current climate.

The remaining one was full last night food was very good – better than last time we ate there and seems back on form. 🙂

09-05-10 10:03
LiamHallinan
Re: Oscar’s Del Puerto, Puerto Rico

Hi has anyone eaten at Oscars fairly recently? See below quote from a January 2010 review from TripAdvisor. We are at Anfi w1 June and Oscars is normally one of our favourites but the regular below doesnt seem happy;

"We have eaten at Oscars on many occasions in the past ten years both the one on the beach and the now closed Oscars del Puerto, it used to be a cut above, however other restaurants have now left it standing for quality of food service and ambience.On our most recent visit the portions seemed smaller, menu the same formulaic european, space between tables minimal and the service though effective was not inspiring for the prices being charged it felt a bit like a conveyor belt, for the price I would rather Caballitio del Mar just along the row , LaTaberna or even better value for money Don Quixote, Cosi Come Sei or Tres Musqueteros."

End of quote

09-05-10 23:13
BruceEBailey
Re: Oscar’s Del Puerto, Puerto Rico

Hi Liam,
As the report says, Oscars del Puerto is closed and the unit is up for rental.

The original Oscar’s Bar is still going but I have not yet used it this year. Some reports are that it is now no better than some other restaurants in the area

[Anonymous]

Anonymous

#2436

07-12-08 18:44
BruceEBailey

Oscar’s Del Puerto, Puerto Rico

Located on the top floor of the CC Passarella at the far end of the Doreste y Molina road

Excellent german run restaurant with wonderful views of the marina and beach of Puero Rico.

Menu extensive (ish) but food is usually very good

For booking Tel : 928 153703.

There is another, smaller, Oscars about 200 yds back along the road facing the beach

09-03-09 07:50
MikeBeral
Re: Oscar’s Del Puerto, Puerto Rico

Enjoyed an excellent meal at Oscars last week. The menu is a cut above the standard tourist stuff and the presentation and portion sizes were great. Being away from the main commercial centres it’s a bit quieter here too, and easy to park if you have a hire car.

15-05-09 13:29
LiamHallinan
Re: Oscar’s Del Puerto, Puerto Rico

Hello

Does anyone have aview as to which of the 2 Oscars is the best for food? I assume its the same menu but there will clearly be different chefs. I love the one facing the beach, for its cosy surroundings, the food is always excellent.

Ta
Liam

03-06-09 11:37
LiamHallinan
Re: Oscar’s Del Puerto, Puerto Rico

We booked last week at Oscars on the beach front. We tried to get in for 20:30 they suggested 21:00 to be assured we were seated on time. We had my two boys aged 8 and 6, who start flagging a little later but I agreed. On arrival at 5 to the hour, they asked to have a drink in the bar next door as the table wasnt ready. Despite asking a number times we still werent sat by 21:30 so we left and ordered Pizza Magico back to the room….

First time I have ever been disappointed with Oscars.

03-06-09 21:06
JohnBarraclough
Re: Oscar’s Del Puerto, Puerto Rico

Oscar’s del Puerto is now closed, apparently permanently. I think the one you visited Liam was the one opposite the taxi rank in PR, just "Oscar’s" I believe. We were there the same week as you and tried to phone for a table on our final day, Sunday 31st – with no reply. On arriving, the waiter at the place dowstairs told us Oscar’s del Puerto had closed as they were unprofitable. Another victim of the crunch I guess.

John

04-06-09 18:07
BrianPalin
Re: Oscar’s Del Puerto, Puerto Rico

We had an excellent meal at Oscars, (the one on the second floor at the far side of the harbour) but was surprised when I asked for the bill, to be told that they would prefer payment in cash. (is there any other way to pay) They claimed they were short of cash, and now it looks as if this were true

10-06-09 11:00
LiamHallinan
Re: Oscar’s Del Puerto, Puerto Rico

Now then, its funny you should mention that. Even last year at the original Oscars, facing the beach, they tried to get us to pay cash, saying that their "machine" wasnt working. We asked another member of staff, who brought it straight up to us and we paid by card!!!

I do hope this one doesnt close, or that this affects thier quality.

18-06-09 12:51
BruceEBailey
Re: Oscar’s Del Puerto, Puerto Rico

Had a look last eveing whilst I was in Puerto Rico.

This restaurant is still closed.

Quote taken from another forum
<<<The larger of the two Oscars (the one next to me) has now closed, the signs say it will be re openning but as they have removed all the furniture and the bar/ kitchen I feel it is unlikely. I will keep you posted!>>>

23-08-09 18:51
WilliamTelford
Re: Oscar’s Del Puerto, Puerto Rico

Ate at Oscar’s last night and spoke to the English waitress about general position.

the big restaurant is apparently closed for good as a 200 seater is not viable in current climate.

The remaining one was full last night food was very good – better than last time we ate there and seems back on form. 🙂

09-05-10 10:03
LiamHallinan
Re: Oscar’s Del Puerto, Puerto Rico

Hi has anyone eaten at Oscars fairly recently? See below quote from a January 2010 review from TripAdvisor. We are at Anfi w1 June and Oscars is normally one of our favourites but the regular below doesnt seem happy;

"We have eaten at Oscars on many occasions in the past ten years both the one on the beach and the now closed Oscars del Puerto, it used to be a cut above, however other restaurants have now left it standing for quality of food service and ambience.On our most recent visit the portions seemed smaller, menu the same formulaic european, space between tables minimal and the service though effective was not inspiring for the prices being charged it felt a bit like a conveyor belt, for the price I would rather Caballitio del Mar just along the row , LaTaberna or even better value for money Don Quixote, Cosi Come Sei or Tres Musqueteros."

End of quote

09-05-10 23:13
BruceEBailey
Re: Oscar’s Del Puerto, Puerto Rico

Hi Liam,
As the report says, Oscars del Puerto is closed and the unit is up for rental.

The original Oscar’s Bar is still going but I have not yet used it this year. Some reports are that it is now no better than some other restaurants in the area

[Anonymous]

Anonymous

#2353

23-06-12 13:28
BrianPalin

Digital Television Reception

From the members area, anfi.com:

Another item discussed at the Committee meeting was the extensive work being done in the resort at the moment to prepare for the changeover to digital television reception, such as installing fibre-optic cables to all of the clubs, as well as amplifiers. We are confident that this work, when terminated, will improve considerably the quality of the signal reception, and the selection of channels available.

23-06-12 16:41
RobertDickson

When we arrived on the 11th there was a letter in the welcome pack saying the tv signal was not upto standard. However the next day someone from maintenance came in and updated both tv’s with a dongle.
Only took about 2 minutes. He crossed us off his list. Looked like he was working his way round Gran.

Regards

Robert

25-08-12 18:27
JonSwatton

Both Monte and Beach Club have excellent picture quality now across all the channels apart from Sky sports 1 which is a bit grainy and freezes from time to time. I don’t recall seeing this channel last year so to have it, albeit with not such a good picture is a bonus. Particularly now the footy season has started.

07-05-13 21:29
BrianPalin

We are having a night in watching Wigan (currently 3_2 down to Swansea) throwing away their hopes of staying in the premiership. Television signal excellent and this posted from inside our apartment.

31-08-13 19:57
JonSwatton

Summary of channels available (in ABC at least, assume all other clubs in Del Mar are the same), as at August 2013.

Excellent picture quality in both our ABC apartments during our stay. Still an occasional delay on Sky sports but nothing significant. My eldest son and I are just delighted to be able to keep up with the footy 😀

http://farm3.staticflickr.com/2886/9…c53a72b572.jpg

10-02-14 20:34
JohnWooders
UK TV Channels

It appears that due to the UK tv stations being put onto a new satellite that BBC, ITV etc will not be received in Anfi. The footprint of the new sat is smaller over Europe so will not now be received. Copy of email I received after querying this below.

Dear Mr. Wooders,

Thank you for your e-mail.

I regret to inform you that after checking with our IT Department it has been confirmed that it is a general satellite problem and therefore it is nothing can be done from our part.

Best regards,

Anfi Group
Customer Service Department
Phone: +34 928152990/ Ext: 5685
Fax: +34 928736422
http://www.anfi.com

11-02-14 08:14
KarenPearson

All UK channels are available today.
Karen

11-02-14 13:32
JonSwatton

Interesting, thanks John…

I found the following recent article.

http://www.telegraph.co.uk/expat/exp…BC-access.html

I guess this is core explanation……

Quote:
The service was switched to a new satellite on Thursday, Feb 6, which will improve reception for the target audience and prevent the “overspill” beam from extending to southern Spain.
Anfi Customer services response seems pretty conclusive but it’s odd that as Karen reports, the channels are still there at the moment…

I hope Sky Sports 1 is still there in August 🙂

11-02-14 15:20
KarenPearson

Quote:
Originally Posted by JonSwatton View Post
Interesting, thanks John…

I found the following recent article.

http://www.telegraph.co.uk/expat/exp…BC-access.html

I guess this is core explanation……

Anfi Customer services response seems pretty conclusive but it’s odd that as Karen reports, the channels are still there at the moment…

I hope Sky Sports 1 is still there in August 🙂
As I said in previous post all channels including Sky 1 are there as we have been watching the news while sitting on a very hot balcony. Karen 🙂

11-02-14 17:02
JonSwatton

I hear what you’re saying Karen but it would be good to know for sure that we will still get all the UK channels as Anfi have been on the case and addressed the issue well in advance (somewhat out of character!) rather than at some point in a few weeks, we lose them all or some of them.

11-02-14 19:20
RichardWeston

No hay senal is on my tv for bbc1&2. Itv is scrambled and ch4 is sporadic. Sky1 and film 4 present. This is Monte and the marina. Perhaps Puerto is luckier.
At our Monte meeting today we were told that the bbc has withdrawn all permission for transmission to foreign soil. So much for us licence paying Brits being able to enjoy our license fee while on holiday.
I will follow this up and report back with info as I receive it
Richard

12-02-14 15:19
KarenPearson

Richard, we have been checking occasionally and in the morning it appears but with some break up and in the evening it is either frozen or just not there. I will ask the question tomorrow at our meeting and report back. It’s funny how Anfi have given different answers to different people. So how come we have received BBC 1 twice while we have been here but to be honest weather is too good to be watching tv.

12-02-14 18:03
JonSwatton

For us, with the youngsters, a bit of UK TV is most welcome from time to time, so I’d be very sad to see it go but the more I read on the net, the more this looks like a fait accompli. I’d very much welcome your feedback Karen/Richard in due course…

I’m starting to investigate other options… which seem to involve internet streaming onto a tablet/ipad and kidding the system into thinking you’re in the UK and not in Canaries…. all done over the WIFI, and then using something like Apple TV to fling the Ipad picture onto the telly …… which then will slow down the wifi even further and probably grind to a halt if loads of people are doing it…. which will then generate a load of complaints from members about the wifi being rubbish and then Anfi will start blocking stuff etc etc etc etc …..

or… just give up on the telly and bring some DVD’s …. I do like Peppa Pig …. [snort!]

14-02-14 09:24
RichardWeston

A note has appeared in the apartments telling us that the loss of signal is due to UK using a new satellite.
Just turned TV on. All English channels working this morning. I wonder if Anfi, being so passionate about pleasing its members, have spared no cost and launched a new satellite to bounce the signal off.
Interesting that yesterday ITV worked in the morning but not in the evening. Possibly due to satellite position at different times in the day.
I will report later if reception changes tonight.

12-03-14 21:56
FionaMcDougall
British TV Channels

When we were out at Gran Anfi during February we had no access to UK tv channels during the evening? We had all the channels up until 2pm then the satellite signal was lost. Does anyone know what the future plans are for the UK tv channels?

[Merged this post and Karen’s subsequent reply to an already existing thread on this topic]

12-03-14 22:04
KarenPearson

Quote:
Originally Posted by FionaMcDougall View Post
When we were out at Gran Anfi during February we had no access to UK tv channels during the evening? We had all the channels up until 2pm then the satellite signal was lost. Does anyone know what the future plans are for the UK tv channels?
This is what I posted in the Puerto Forum after our committee meeting. Karen

There appeared to be a problem with the British TV channels, we could receive them early in the morning then the reception would break up and the screen eventually froze. We were told this is not just a problem at Anfi but affects all of southern Europe. This is caused by the progressive changeover in the UK, during the next few months, to a new Satellite which will improve the reception all over the UK, but will disrupt the reception of British TV channels in southern Europe. The IT department at Anfi is at present studying alternative methods for receiving these channels, but of course any new system will take time to implement.

13-03-14 17:23
RichardWeston

The story about satellite changes is true affecting all Southern Europe. I was ther on Monday night and had bbc 1&2 and itv and ch4. Because there were periodic blips like streaming delays I think they are getting this through internet now. I need to check

14-03-14 23:54
StuartWardhaugh

There is a way to get full UK TV should this problem continue
Firstly you need to buy a Slingbox. See http://www.slingbox.com
John Lewis sell them as do Amazon – just over £100
Connect via an Ethernet cable to your router in the UK with another cable to your digital box (eg Sky tv box). If the router and the digital box are not close, then you will need to buy a power line adapter (around £30 or so)
Download the app (from memory around £17) to (for example) an iPad
Then you will be able to watch your UK tv anywhere in the world for free (depending on the signal strength of the router).
Take an HDMI cable to anfi, buy an iPad HDMI adapter (around £25) and you will even be able to watch it on the larger anfi tv
There is no annual contract. I used it perfectly in anfi last year to watch channels such as BT Sport which are not part of the communal tv offering. I was even able to “Sky Plus” programmes and watch them on my Sky planner when I was at Anfi after returning to the apartment
I’ve also used it in the US and in the Pacific. It’s only as good as the strength of the wifi reception but with the new routers in the apartments this should no longer be an issue

03-04-14 15:57
JonSwatton

Just following on from this. I wonder if anyone travelling out to Anfi in the coming days/weeks could do a little trial of a possible web based partial solution for me please ?

I have discovered a website where we can stream most of the UK freeview channels (along with a load of other nationalities). They also have Iphone/Ipad apps and possibly Android system apps too.

http://www.filmon.com

I’ve got the app running on my Ipad and in the UK, on a decent wifi network, it works very well… (assume the HDMI lead idea from the Ipad to the TV that Stuart mentions below could work too but not tried that). I’ve also had the website running on a work PC, so a laptop on wifi should work too.

Now… to the test…. I have my work colleague visitng Sierra Nevada (Spanish ski resort near Malaga) at the moment and if he can get Wifi, he’s going to try it out there….

I’d be keen to see what feedback we could get from anyone actually staying at Anfi, as it would be a good test to see if the Wifi is up to the job if it does work.

Fully understand if you’d rather not download apps or visit websites etc, but if anyone fancies taking the plunge and reporting back before I visit in August then happy days…

Added on edit :- So far, everything appears free. The app is free as is the website, although, there are annoying adverts to skip through. You may even be able to record stuff by registering but I’m not going down that route yet. Would just like to see if it works in Anfi first 🙂

03-04-14 21:07
JonSwatton

Got the following text from my colleague in Spain this evening …..

Quote:
I’m stunned and amazed. Filmon works. Tried all the UK channels listed – all fine. Even no adds which is better than UK
So, it appears at first glance, that Filmon is a free way of getting the most of the basic UK freeview channels either on a laptop or a Ipad etc. Would still be good to test it at Anfi itself though

04-04-14 10:23
BobbyElliott

Is it not possible for people to go on holiday and enjoy the country they are in rather than worry about what is going on at home.

We hardly ever have the time to watch TV as we always find things to do. Of course you can always take DVDs if you wish to watch anything.

04-04-14 12:12
BrianPalin

I’ve installed the filmon app on my Hudl. Do the tvs’ at Anfi have an HDMI socket or is there no point taking my Hudl hdmi lead?

04-04-14 14:58
KarenPearson

Quote:
Originally Posted by BobbyElliott View Post
Is it not possible for people to go on holiday and enjoy the country they are in rather than worry about what is going on at home.

We hardly ever have the time to watch TV as we always find things to do. Of course you can always take DVDs if you wish to watch anything.
People are all different thank goodness and like doing different things on holiday so all aspects should be covered. Members have paid for TV so if members want to watch sport, soap operas, news etc they should be able to do so.

04-04-14 15:37
JonSwatton

@ Brian – Many thanks for being the guinea pig. So we know that there’s an Android app too 🙂

At Beach club …I *think* that the more modern flat screen TV’s do have HDMI connectors although I’m not sure how many. I seem to recall our DVD player was plugged into one last year. There may have been a spare, but no dramas if not. I can’t comment on the other clubs.

@Bobby&Sammy – As Karen points out, we’re all different and yes, we do like to watch a bit of TV when we’re on holiday. Three young kids and a Soap addicted wife!! So in fact this Ipad approach could be a useful solution to the battle of the remote control. Are we not all trying to help each other out here?

It’s made my afternoon to learn that you have such a fulfilling life at Anfi. Please feel free to share some of the things you get up to/places you go etc with us more boring members so that we can all live the dream. After all, sharing information is what makes this whole thing work.

04-04-14 16:04
BrianPalin

Hi Jon,

In Puerto they have modern flat screen televisions, only 5 weeks and 3 days to go and we will be off to Anfi:cool::cool:.

04-04-14 17:35
David Ledger

What needs to happen if is for Anfi to subscribe to an internet feed, then convert it to whatever is fed over the in-house TV systems so it’s just another channel again. That way there’s one Internet stream total rather than one for every UK occupied apartment. It’s all do-able with standard hotel equipment.

Only flat screen TVs will have HDMI. The old CRT (deep) ones are analogue, at least once the signal gets to the tube, so there’s not much advantage in digital input.

We always used to avoid TV and news when on holiday, until 9/11. We were in Puerto that week and didn’t know anything about it until we rang our son on the Thursday. Home alone, he was quite frightened. We’re less resistant to TV and news now.

David

.

04-04-14 21:27
RobertDickson

The flat screens in Gran all have HDMI input as far as I am aware.
I look forward to trying it in June.

05-04-14 21:31
StuartWardhaugh

I stayed at two apartments at Puerto in December both of which HDMI feeds on the TV’s.
My connection didn’t work in the first apartment – when I called the engineer I was advised ANFI had disabled them all. I was suspicious this was rubbish at the time – confirmed by the HDMI link working perfectly in the second apartment!

10-04-14 22:05
JonSwatton

Tested the HDMI lead from my Ipad to the office TV today and it worked fine. Not a half bad picture from Filmon.

However, our Wifi at work is just one we use for visiting guests, so its bandwith is pretty naff and Filmon struggled. On occasion just dropping out or hanging etc.

So, the quality and bandwidth of the Wifi connection at Anfi will be key. Be interesting to hear the feedback of Brian & Richard in due course.

Hopefully, this will only be a temporary measure, as, like David has suggested, Anfi will come up with a more permanent solution.

03-05-14 16:24
GillianStevens

I am going to stay in Puerto next week – can anyone tell me what the latest is on TV reception as I am totally out of the techno loop and my partner is a complete TV addict!

03-05-14 17:31
BrianPalin

Denise and I arrive at Puerto on the 12th May and will be using my HUDL with the Filmon app mentioned in a previous post. Whist I should have no trouble locating the HDMI socket on the tv, I have no idea how to change the tv to the HDMI channel. Not too bothered if we can get UK tv or not as we may have to go to the Havana bar to watch something. Whilst we are there we might as well have a drink or three, life is hard init.

04-05-14 12:11
JohnHodge

In Puerto, first week in April. British TV channels worked ok in the morning, but later in the day and at night we had to switch over to the test channels which can be found at the bottom of the TV channels information screen. Hope that helps.

04-05-14 17:21
RichardWeston

When I was out at Easter bbc1&2 and itv were all available. I think they are streaming it as there are occasional drops when it seems to buffer.

13-05-14 20:48
MichaelSpencer

Loss of TV channels.
Just back from 2 weeks in Gran and the TV Channel situation has not changed.
You can get BBC1, BBC2, ITV1, on the normal channels during the day (1,2,3,) but in the evening they don’t work so you have to switch to channel 52,53,54, respectively.
No sky sports at all now, I rang reception to inquire why and they said they were having problems with sky at the moment. Don’t understand why as the Havana Bar has it loud and clear,
Well never mind as I had a great couple of hours on Sunday afternoon watching the title race in the Havana Bar, Liverpool on one screen and Man City on the other, fantastic atmosphere and i have to say the waiters were on the ball regarding serving drinks.

Michael Spencer.

17-05-14 10:01
PhilDayman

The old channels for BBC1 BBC2 and ITV do not work, but test channels for these three on, I think, 52,53,54 worked perfectly during our recent stay.
C Beebies and Sky1 has gone, although Sky News still is ok.

18-05-14 18:28
BrianPalin

The HDMI connection on my hudl would not work on either of the 2 TV’s in our apartment. On the lounge TV there was nothing although there is a DVD player fixed to the wall next to the TV with connection to the first of four HDMI sockets. Nothing was shown on the screen when I switched it on and selected hdmi1. The bedroom TV stated “no signal” so may be something wrong with my HDMI lead although it worked OK at home. I may mention it to reception although we are not too bothered, as we are on holiday!!!

19-05-14 06:40
JonSwatton

Thanks for your efforts Brian. Can I ask how Filmon is performing just on the Hudl itself without the HDMI lead ? It’s the capability of the Wifi that I’m interested in.

Overall though, the ‘test’ channels that others refer to for BBC1,2 & ITV sound encouraging that Anfi are working on a solution. Crikey… that’s like being a kid again… only three channels….:p

19-05-14 09:27
BrianPalin

It works fine on the hudl and the signal strength is as good if not better than my Virgin broadband at home.

19-05-14 22:47
JonSwatton

Excellent… thanks Brian. Good to know

20-05-14 20:18
BrianPalin

I contacted reception and someone must have done something remotely as filmon is now working with nobody having been to our apartment. Not used it much but it is also useful to view emails on a large screen. Going to see Benito now and I may also bump into Pam Taylor.

10-06-14 22:09
BrianClancy

We stayed in Gran last week (june 2014). We could get BBC 1 and 2 on two test channels (numbers 53/54 approx). However, I don’t think there was any ITV or Ch4 or Sky1 (not sure). However, the TVs in Gran do have the option to switch from dubbed language to original language for some programmes so the children could watch Clan channel in English and I think it would probably work with movies on the Spanish channels as well. The symbol on the remote control is like an 8 lying on its side. HTH

18-08-14 18:19
JonSwatton

According to the TV channel guide, as at August 2014, we have BBC1 and 2, ITV, SKY1, sky sports 1 and 2 , Sky family movies, Sky News, Cartoonita and Irish eurosports.

Most of these appear to be via an internet streaming service though as they get a little pixilated at times and the sky sports channels typically freeze up. Better than nothing by far, although, I hope Anfi won’t stop at this and still seek a better quality solution.

We’ve hooked up the iPad via an HDMI lead and have tested the Filmon app with great success thanks to the super broadband speed in the apartments.

Whilst I can’t use the iPad to TV via HDMI connection due to Sky’s licensing rules, I have also managed to get my Sky Go app working on the IPad thanks to a ‘UK VPN’ app, which kids the sky service in to thinking you are in the UK.

25-08-15 18:36
JonSwatton
1 Attachment(s)

TV channel selection as at Aug’15. I assume it’s all streaming still as the pictures do pixelate and hang a little still. Overall though, can’t complain.

We still use the filmon website and now cast it from my Chrome book to TV using a Google chrome cast.

Edit : Sorry.. Can’t yet work out how to change the picture orientation

[Anonymous]

Anonymous

#2353

23-06-12 13:28
BrianPalin

Digital Television Reception

From the members area, anfi.com:

Another item discussed at the Committee meeting was the extensive work being done in the resort at the moment to prepare for the changeover to digital television reception, such as installing fibre-optic cables to all of the clubs, as well as amplifiers. We are confident that this work, when terminated, will improve considerably the quality of the signal reception, and the selection of channels available.

23-06-12 16:41
RobertDickson

When we arrived on the 11th there was a letter in the welcome pack saying the tv signal was not upto standard. However the next day someone from maintenance came in and updated both tv’s with a dongle.
Only took about 2 minutes. He crossed us off his list. Looked like he was working his way round Gran.

Regards

Robert

25-08-12 18:27
JonSwatton

Both Monte and Beach Club have excellent picture quality now across all the channels apart from Sky sports 1 which is a bit grainy and freezes from time to time. I don’t recall seeing this channel last year so to have it, albeit with not such a good picture is a bonus. Particularly now the footy season has started.

07-05-13 21:29
BrianPalin

We are having a night in watching Wigan (currently 3_2 down to Swansea) throwing away their hopes of staying in the premiership. Television signal excellent and this posted from inside our apartment.

31-08-13 19:57
JonSwatton

Summary of channels available (in ABC at least, assume all other clubs in Del Mar are the same), as at August 2013.

Excellent picture quality in both our ABC apartments during our stay. Still an occasional delay on Sky sports but nothing significant. My eldest son and I are just delighted to be able to keep up with the footy 😀

http://farm3.staticflickr.com/2886/9…c53a72b572.jpg

10-02-14 20:34
JohnWooders
UK TV Channels

It appears that due to the UK tv stations being put onto a new satellite that BBC, ITV etc will not be received in Anfi. The footprint of the new sat is smaller over Europe so will not now be received. Copy of email I received after querying this below.

Dear Mr. Wooders,

Thank you for your e-mail.

I regret to inform you that after checking with our IT Department it has been confirmed that it is a general satellite problem and therefore it is nothing can be done from our part.

Best regards,

Anfi Group
Customer Service Department
Phone: +34 928152990/ Ext: 5685
Fax: +34 928736422
http://www.anfi.com

11-02-14 08:14
KarenPearson

All UK channels are available today.
Karen

11-02-14 13:32
JonSwatton

Interesting, thanks John…

I found the following recent article.

http://www.telegraph.co.uk/expat/exp…BC-access.html

I guess this is core explanation……

Quote:
The service was switched to a new satellite on Thursday, Feb 6, which will improve reception for the target audience and prevent the “overspill” beam from extending to southern Spain.
Anfi Customer services response seems pretty conclusive but it’s odd that as Karen reports, the channels are still there at the moment…

I hope Sky Sports 1 is still there in August 🙂

11-02-14 15:20
KarenPearson

Quote:
Originally Posted by JonSwatton View Post
Interesting, thanks John…

I found the following recent article.

http://www.telegraph.co.uk/expat/exp…BC-access.html

I guess this is core explanation……

Anfi Customer services response seems pretty conclusive but it’s odd that as Karen reports, the channels are still there at the moment…

I hope Sky Sports 1 is still there in August 🙂
As I said in previous post all channels including Sky 1 are there as we have been watching the news while sitting on a very hot balcony. Karen 🙂

11-02-14 17:02
JonSwatton

I hear what you’re saying Karen but it would be good to know for sure that we will still get all the UK channels as Anfi have been on the case and addressed the issue well in advance (somewhat out of character!) rather than at some point in a few weeks, we lose them all or some of them.

11-02-14 19:20
RichardWeston

No hay senal is on my tv for bbc1&2. Itv is scrambled and ch4 is sporadic. Sky1 and film 4 present. This is Monte and the marina. Perhaps Puerto is luckier.
At our Monte meeting today we were told that the bbc has withdrawn all permission for transmission to foreign soil. So much for us licence paying Brits being able to enjoy our license fee while on holiday.
I will follow this up and report back with info as I receive it
Richard

12-02-14 15:19
KarenPearson

Richard, we have been checking occasionally and in the morning it appears but with some break up and in the evening it is either frozen or just not there. I will ask the question tomorrow at our meeting and report back. It’s funny how Anfi have given different answers to different people. So how come we have received BBC 1 twice while we have been here but to be honest weather is too good to be watching tv.

12-02-14 18:03
JonSwatton

For us, with the youngsters, a bit of UK TV is most welcome from time to time, so I’d be very sad to see it go but the more I read on the net, the more this looks like a fait accompli. I’d very much welcome your feedback Karen/Richard in due course…

I’m starting to investigate other options… which seem to involve internet streaming onto a tablet/ipad and kidding the system into thinking you’re in the UK and not in Canaries…. all done over the WIFI, and then using something like Apple TV to fling the Ipad picture onto the telly …… which then will slow down the wifi even further and probably grind to a halt if loads of people are doing it…. which will then generate a load of complaints from members about the wifi being rubbish and then Anfi will start blocking stuff etc etc etc etc …..

or… just give up on the telly and bring some DVD’s …. I do like Peppa Pig …. [snort!]

14-02-14 09:24
RichardWeston

A note has appeared in the apartments telling us that the loss of signal is due to UK using a new satellite.
Just turned TV on. All English channels working this morning. I wonder if Anfi, being so passionate about pleasing its members, have spared no cost and launched a new satellite to bounce the signal off.
Interesting that yesterday ITV worked in the morning but not in the evening. Possibly due to satellite position at different times in the day.
I will report later if reception changes tonight.

12-03-14 21:56
FionaMcDougall
British TV Channels

When we were out at Gran Anfi during February we had no access to UK tv channels during the evening? We had all the channels up until 2pm then the satellite signal was lost. Does anyone know what the future plans are for the UK tv channels?

[Merged this post and Karen’s subsequent reply to an already existing thread on this topic]

12-03-14 22:04
KarenPearson

Quote:
Originally Posted by FionaMcDougall View Post
When we were out at Gran Anfi during February we had no access to UK tv channels during the evening? We had all the channels up until 2pm then the satellite signal was lost. Does anyone know what the future plans are for the UK tv channels?
This is what I posted in the Puerto Forum after our committee meeting. Karen

There appeared to be a problem with the British TV channels, we could receive them early in the morning then the reception would break up and the screen eventually froze. We were told this is not just a problem at Anfi but affects all of southern Europe. This is caused by the progressive changeover in the UK, during the next few months, to a new Satellite which will improve the reception all over the UK, but will disrupt the reception of British TV channels in southern Europe. The IT department at Anfi is at present studying alternative methods for receiving these channels, but of course any new system will take time to implement.

13-03-14 17:23
RichardWeston

The story about satellite changes is true affecting all Southern Europe. I was ther on Monday night and had bbc 1&2 and itv and ch4. Because there were periodic blips like streaming delays I think they are getting this through internet now. I need to check

14-03-14 23:54
StuartWardhaugh

There is a way to get full UK TV should this problem continue
Firstly you need to buy a Slingbox. See http://www.slingbox.com
John Lewis sell them as do Amazon – just over £100
Connect via an Ethernet cable to your router in the UK with another cable to your digital box (eg Sky tv box). If the router and the digital box are not close, then you will need to buy a power line adapter (around £30 or so)
Download the app (from memory around £17) to (for example) an iPad
Then you will be able to watch your UK tv anywhere in the world for free (depending on the signal strength of the router).
Take an HDMI cable to anfi, buy an iPad HDMI adapter (around £25) and you will even be able to watch it on the larger anfi tv
There is no annual contract. I used it perfectly in anfi last year to watch channels such as BT Sport which are not part of the communal tv offering. I was even able to “Sky Plus” programmes and watch them on my Sky planner when I was at Anfi after returning to the apartment
I’ve also used it in the US and in the Pacific. It’s only as good as the strength of the wifi reception but with the new routers in the apartments this should no longer be an issue

03-04-14 15:57
JonSwatton

Just following on from this. I wonder if anyone travelling out to Anfi in the coming days/weeks could do a little trial of a possible web based partial solution for me please ?

I have discovered a website where we can stream most of the UK freeview channels (along with a load of other nationalities). They also have Iphone/Ipad apps and possibly Android system apps too.

http://www.filmon.com

I’ve got the app running on my Ipad and in the UK, on a decent wifi network, it works very well… (assume the HDMI lead idea from the Ipad to the TV that Stuart mentions below could work too but not tried that). I’ve also had the website running on a work PC, so a laptop on wifi should work too.

Now… to the test…. I have my work colleague visitng Sierra Nevada (Spanish ski resort near Malaga) at the moment and if he can get Wifi, he’s going to try it out there….

I’d be keen to see what feedback we could get from anyone actually staying at Anfi, as it would be a good test to see if the Wifi is up to the job if it does work.

Fully understand if you’d rather not download apps or visit websites etc, but if anyone fancies taking the plunge and reporting back before I visit in August then happy days…

Added on edit :- So far, everything appears free. The app is free as is the website, although, there are annoying adverts to skip through. You may even be able to record stuff by registering but I’m not going down that route yet. Would just like to see if it works in Anfi first 🙂

03-04-14 21:07
JonSwatton

Got the following text from my colleague in Spain this evening …..

Quote:
I’m stunned and amazed. Filmon works. Tried all the UK channels listed – all fine. Even no adds which is better than UK
So, it appears at first glance, that Filmon is a free way of getting the most of the basic UK freeview channels either on a laptop or a Ipad etc. Would still be good to test it at Anfi itself though

04-04-14 10:23
BobbyElliott

Is it not possible for people to go on holiday and enjoy the country they are in rather than worry about what is going on at home.

We hardly ever have the time to watch TV as we always find things to do. Of course you can always take DVDs if you wish to watch anything.

04-04-14 12:12
BrianPalin

I’ve installed the filmon app on my Hudl. Do the tvs’ at Anfi have an HDMI socket or is there no point taking my Hudl hdmi lead?

04-04-14 14:58
KarenPearson

Quote:
Originally Posted by BobbyElliott View Post
Is it not possible for people to go on holiday and enjoy the country they are in rather than worry about what is going on at home.

We hardly ever have the time to watch TV as we always find things to do. Of course you can always take DVDs if you wish to watch anything.
People are all different thank goodness and like doing different things on holiday so all aspects should be covered. Members have paid for TV so if members want to watch sport, soap operas, news etc they should be able to do so.

04-04-14 15:37
JonSwatton

@ Brian – Many thanks for being the guinea pig. So we know that there’s an Android app too 🙂

At Beach club …I *think* that the more modern flat screen TV’s do have HDMI connectors although I’m not sure how many. I seem to recall our DVD player was plugged into one last year. There may have been a spare, but no dramas if not. I can’t comment on the other clubs.

@Bobby&Sammy – As Karen points out, we’re all different and yes, we do like to watch a bit of TV when we’re on holiday. Three young kids and a Soap addicted wife!! So in fact this Ipad approach could be a useful solution to the battle of the remote control. Are we not all trying to help each other out here?

It’s made my afternoon to learn that you have such a fulfilling life at Anfi. Please feel free to share some of the things you get up to/places you go etc with us more boring members so that we can all live the dream. After all, sharing information is what makes this whole thing work.

04-04-14 16:04
BrianPalin

Hi Jon,

In Puerto they have modern flat screen televisions, only 5 weeks and 3 days to go and we will be off to Anfi:cool::cool:.

04-04-14 17:35
David Ledger

What needs to happen if is for Anfi to subscribe to an internet feed, then convert it to whatever is fed over the in-house TV systems so it’s just another channel again. That way there’s one Internet stream total rather than one for every UK occupied apartment. It’s all do-able with standard hotel equipment.

Only flat screen TVs will have HDMI. The old CRT (deep) ones are analogue, at least once the signal gets to the tube, so there’s not much advantage in digital input.

We always used to avoid TV and news when on holiday, until 9/11. We were in Puerto that week and didn’t know anything about it until we rang our son on the Thursday. Home alone, he was quite frightened. We’re less resistant to TV and news now.

David

.

04-04-14 21:27
RobertDickson

The flat screens in Gran all have HDMI input as far as I am aware.
I look forward to trying it in June.

05-04-14 21:31
StuartWardhaugh

I stayed at two apartments at Puerto in December both of which HDMI feeds on the TV’s.
My connection didn’t work in the first apartment – when I called the engineer I was advised ANFI had disabled them all. I was suspicious this was rubbish at the time – confirmed by the HDMI link working perfectly in the second apartment!

10-04-14 22:05
JonSwatton

Tested the HDMI lead from my Ipad to the office TV today and it worked fine. Not a half bad picture from Filmon.

However, our Wifi at work is just one we use for visiting guests, so its bandwith is pretty naff and Filmon struggled. On occasion just dropping out or hanging etc.

So, the quality and bandwidth of the Wifi connection at Anfi will be key. Be interesting to hear the feedback of Brian & Richard in due course.

Hopefully, this will only be a temporary measure, as, like David has suggested, Anfi will come up with a more permanent solution.

03-05-14 16:24
GillianStevens

I am going to stay in Puerto next week – can anyone tell me what the latest is on TV reception as I am totally out of the techno loop and my partner is a complete TV addict!

03-05-14 17:31
BrianPalin

Denise and I arrive at Puerto on the 12th May and will be using my HUDL with the Filmon app mentioned in a previous post. Whist I should have no trouble locating the HDMI socket on the tv, I have no idea how to change the tv to the HDMI channel. Not too bothered if we can get UK tv or not as we may have to go to the Havana bar to watch something. Whilst we are there we might as well have a drink or three, life is hard init.

04-05-14 12:11
JohnHodge

In Puerto, first week in April. British TV channels worked ok in the morning, but later in the day and at night we had to switch over to the test channels which can be found at the bottom of the TV channels information screen. Hope that helps.

04-05-14 17:21
RichardWeston

When I was out at Easter bbc1&2 and itv were all available. I think they are streaming it as there are occasional drops when it seems to buffer.

13-05-14 20:48
MichaelSpencer

Loss of TV channels.
Just back from 2 weeks in Gran and the TV Channel situation has not changed.
You can get BBC1, BBC2, ITV1, on the normal channels during the day (1,2,3,) but in the evening they don’t work so you have to switch to channel 52,53,54, respectively.
No sky sports at all now, I rang reception to inquire why and they said they were having problems with sky at the moment. Don’t understand why as the Havana Bar has it loud and clear,
Well never mind as I had a great couple of hours on Sunday afternoon watching the title race in the Havana Bar, Liverpool on one screen and Man City on the other, fantastic atmosphere and i have to say the waiters were on the ball regarding serving drinks.

Michael Spencer.

17-05-14 10:01
PhilDayman

The old channels for BBC1 BBC2 and ITV do not work, but test channels for these three on, I think, 52,53,54 worked perfectly during our recent stay.
C Beebies and Sky1 has gone, although Sky News still is ok.

18-05-14 18:28
BrianPalin

The HDMI connection on my hudl would not work on either of the 2 TV’s in our apartment. On the lounge TV there was nothing although there is a DVD player fixed to the wall next to the TV with connection to the first of four HDMI sockets. Nothing was shown on the screen when I switched it on and selected hdmi1. The bedroom TV stated “no signal” so may be something wrong with my HDMI lead although it worked OK at home. I may mention it to reception although we are not too bothered, as we are on holiday!!!

19-05-14 06:40
JonSwatton

Thanks for your efforts Brian. Can I ask how Filmon is performing just on the Hudl itself without the HDMI lead ? It’s the capability of the Wifi that I’m interested in.

Overall though, the ‘test’ channels that others refer to for BBC1,2 & ITV sound encouraging that Anfi are working on a solution. Crikey… that’s like being a kid again… only three channels….:p

19-05-14 09:27
BrianPalin

It works fine on the hudl and the signal strength is as good if not better than my Virgin broadband at home.

19-05-14 22:47
JonSwatton

Excellent… thanks Brian. Good to know

20-05-14 20:18
BrianPalin

I contacted reception and someone must have done something remotely as filmon is now working with nobody having been to our apartment. Not used it much but it is also useful to view emails on a large screen. Going to see Benito now and I may also bump into Pam Taylor.

10-06-14 22:09
BrianClancy

We stayed in Gran last week (june 2014). We could get BBC 1 and 2 on two test channels (numbers 53/54 approx). However, I don’t think there was any ITV or Ch4 or Sky1 (not sure). However, the TVs in Gran do have the option to switch from dubbed language to original language for some programmes so the children could watch Clan channel in English and I think it would probably work with movies on the Spanish channels as well. The symbol on the remote control is like an 8 lying on its side. HTH

18-08-14 18:19
JonSwatton

According to the TV channel guide, as at August 2014, we have BBC1 and 2, ITV, SKY1, sky sports 1 and 2 , Sky family movies, Sky News, Cartoonita and Irish eurosports.

Most of these appear to be via an internet streaming service though as they get a little pixilated at times and the sky sports channels typically freeze up. Better than nothing by far, although, I hope Anfi won’t stop at this and still seek a better quality solution.

We’ve hooked up the iPad via an HDMI lead and have tested the Filmon app with great success thanks to the super broadband speed in the apartments.

Whilst I can’t use the iPad to TV via HDMI connection due to Sky’s licensing rules, I have also managed to get my Sky Go app working on the IPad thanks to a ‘UK VPN’ app, which kids the sky service in to thinking you are in the UK.

25-08-15 18:36
JonSwatton
1 Attachment(s)

TV channel selection as at Aug’15. I assume it’s all streaming still as the pictures do pixelate and hang a little still. Overall though, can’t complain.

We still use the filmon website and now cast it from my Chrome book to TV using a Google chrome cast.

Edit : Sorry.. Can’t yet work out how to change the picture orientation

[Anonymous]

Anonymous

#2352

28-12-09 14:23
MartinCampbell
Problems with Anfi Sales Methods

Hi Robert

Many thanks for your welcome.

Regrettably to many people are only to happy to sit on their butts with their heads in the sand or man made beach and silently watch ANFI carry on lying and robbing people.

Of those who know what is going on had the courgeous of their convictions they would support us in our struggle, and provide us with the evidence we require. >:(

No doubt there are some on this site like many others sites who are actively involved in timeshere resale, or are to self focused to look at the bigger picture.
If the claims against ANFI DEL MAR that are due to be heard in the courts in February are succesful and any appeals are lost ANFI could and probably be well in the poo.
The diversion of maintenence money to prop up the sales budget speaks of problems. Anfi will end up expanding the market and open up for package tours as they already do for ANFI Tauro, and as in the case of Tauro you get a better deal than the owners.
HAPPY NEW YEAR ALL 😛

29-12-09 08:16
seanhassall
Re: Problems with Anfi Sales Methods

Where did these allegations come from regarding Maintenance fees supporting Sales, Surely it would have been clear in the accounts where money was going ? I cannot see that it would be easy for tour companies to be allowed to rent at anfi del as the weeks are so limited. It is virtually impossible to "rent" a bonus week and then if you can it is very cheap at around £600. What does concern me is that a lot of people have been sold points at Tauro with the "promise" of using the points at anfi del, but as we all know, weeks are in short supply. I understand most of the people who have bought points at Tauro really want to be at anfi del but were convinced by the sales team that it would not be a problem renting. They tried this one on me but I did not want the stress of fighting for my weeks so remained on owning specific weeks and appartments but moving onto points. I think the situation will get worse if they keep selling weeks at Tauro on points with these unrealistic promises. It does seem that anfi del is a success, but Tauro is sucking its credibility and cash.? Tauro and anfi del are miles apart from each other in regards, location, view, beach, night life, noise, restaurants, marina in fact, most things that we all purchased at anfi del for. Maybe in 10 years time it MAY be a different picture ?

29-12-09 09:26
BruceEBailey
Re: Problems with Anfi Sales Methods

I am not sure where Martin is getting his information from but I can assure you that NO maintenance monies are being used by Anfi Sales. Each resort committee controls the budgets for each part of the complex and Anfi Sales do not have access to that..

With regards to package holidays that is another problem. I do know that Anfi let out some weeks through a deal with Neckerman/Thomas Cook. This has been going on for 2 – 3 years now. This usually occures in Monte or Gran.
Although the committees have complained about this Anfi claim they can use the weeks in their control however they wish. This , though, does not help all those floating week owners who want to book in.

29-12-09 09:37
BruceEBailey
Re: Problems with Anfi Sales Methods
Quote:
Originally Posted by 486477717C676A7C3537050

Regrettably to many people are only to happy to sit on their butts with their heads in the sand or man made beach and silently watch ANFI carry on lying and robbing people.
If those who know what is going on had the courage of their convictions they would support us in our struggle, and provide us with the evidence we require. >:(

No doubt there are some on this site like many others sites who are actively involved in timeshare resale, or are to self focused to look at the bigger picture.

Martin,

I think you will find that most folks on this site are happy with Anfi and enjoy their trips to the resort. We all know that Anfi Sales now have problems but that does not detract from the enjoyment of those who are happy with their ownership.

Personally I agree with you over the current tactics being used and the committees at each resort do try to explain the error of their ways to the management but, unfortunately, it is them with their heads in the sand

29-12-09 11:00
HarryCoxhead
Re: Problems with Anfi Sales Methods

I travel to anfi three times a year, rent and owner, while I am there I don’t do any meeting with Anfi reps. If you accept the lunch they have your attention to fill you full of lies and the opportunity to sell to you. Tell them you didn’t come on holiday to spend a day with them, as your hard earned holiday has cost you money?

Harry.

29-12-09 15:51
MartinCampbell
Re: Problems with Anfi Sales Methods

I have seen the minutes of a meeting where it clearly stated that the maintence for Sept 2009 would not be spent on maintenence. the President of T15,16,17 was present.

Should we end up in court with ANFI how many contributors to this site would be prepared to stand next to us and speak of ANFIs missrepresentations.

Cotswolder knows of many people in the same situation as us. Would he be prepared to speak to and sign a sworn declaration stating what he knows, or would anyone else who knows whats going on.

I an not so foolish to think that all members of this site are as disgruntled as myself. For those that are happy I am happy for you. All I am looking for is a little support in correcting a gross wrong doing.

Happy New Year All 🙂

29-12-09 17:24
BrianPalin
Re: Problems with Anfi Sales Methods
Quote:
Originally Posted by 577B686E637875632A281A0

I have seen the minutes of a meeting where it clearly stated that the maintence for Sept 2009 would not be spent on maintenence. the President of T15,16,17 was present.

Happy New Year All 🙂

Excuse my and googles ignorance, but what is T15,16, and 17?
Also what was the meeting about as each of the four clubs at Anfi Del Mar hold their own meetings and have their own accounts?? There is nothing recorded in my clubs accounts to say that maintenance fees have been diverted elsewhere.

Perhaps you could start a new thread elsewhere on the forum for your reply as most of the post here are well off topic.

A

29-12-09 18:26
BruceEBailey
Re: Problems with Anfi Sales Methods
Quote:

Originally Posted by 416D7E78756E63753C3E0C0
I have seen the minutes of a meeting where it clearly stated that the maintenance for Sept 2009 would not be spent on maintenance. the President of T15,16,17 was present.
I would also like to know what this means and which meeting is involved :-/

Quote:
Should we end up in court with ANFI how many contributors to this site would be prepared to stand next to us and speak of ANFIs misrepresentations.
Cotswolder knows of many people in the same situation as us. Would he be prepared to speak to and sign a sworn declaration stating what he knows, or would anyone else who knows what’s going on.
I can only quote on what I know from others as I have never personally had problems. Back in 1994, when I bought, there were no such sales problems.
I do know of many who have though.

Quote:
I am not so foolish to think that all members of this site are as disgruntled as myself. For those that are happy I am happy for you. All I am looking for is a little support in correcting a gross wrong doing.
I am sure some of the newer owners will share you views and hopefully they will support you stand.

30-12-09 08:44
AlanRoffey
Re: Problems with Anfi Sales Methods
Sounds to me that either someone is barking up a wronge tree, or their facts are not correct. Can anybody expand on this forth comming court case, and where it is being held?
Alan

30-12-09 15:28
DenisMilnes
Re: Problems with Anfi Sales Methods

Hi All

It seems that someone may have got the wrong end of the stick here. The T with following numbers happens to be in the TAURO urbanization area with Emerald being T6 & T9 is part of the future developments, so this report that says NO maintenance on T15,16 & 17 has NO relevance to Anfi del Mar. ADM referances are all five figure numbers begining with 35xxx. Also nowhere within the ADM organisation is anyone refered to as president ( not even the Lyngs or Gazorla ) This could of course refer to the private dwelling or even OPAL
Denis

30-12-09 15:46
DenisMilnes
Re: Problems with Anfi Sales Methods

Hi Martyboy
Nowhere in any of your posts have you actually stated how or on what you consider Anfi missold you. Would you like to enlighten us, in which case you could have many more owners join your quest.

30-12-09 17:27
MartinCampbell
Re: Problems with Anfi Sales Methods

Here is a few of the things I am complaining about, there are alot more, but try and get your head round these.

Was told I would get free airport transfers= LIE

Would repay at £200.00 per month=LIE they awere after £620 per month

All rooms come with a sea view=LIE

Can book 48 HRs in advance=LIE couldn’t even book our week 6 months in advance.

It is an investment and you’ll get like for like=LIE I have lost about £14000 I think I have reason to be upset dont you?

Was never informed about maintenance fees, never shown previous 5 years figures or 5 year projected figures.

Deposit was removed from account within 24Hrs contrary to EU Timeshare Legislation as I am sure you know.

If you look at the site below you’ll see more people like myself who have been scammed.

http://www.timesharetalk.co.uk/forum…TOPIC_ID=11633

I look forward to Cotswolder’s (he can email me) statement as cooberahation for my own evidence, I am sure my legal team look forward to his experience of talking/advising other disgruntled victims.

Anfi Tauro you can book a week at 600 Euros and it includes 5 rounds of golf, in a travel brochure. If you purchase there you have to pay for your golf and it will cost hell of a lot more than 600 Euros.

When speaking to the Head of Customer Services the other week and to hear her say "I don’t know what Sales do or Finance" raises alarm bells. If the departments are talking to each other what hope have the rest of us.

31-12-09 08:53
AlanRoffey
Re: Problems with Anfi Sales Methods

Thanks Denis

Things are a little clearer now. All this applies to The TAURO developement, but we still do not know when or where this case is to be heard. I would suggest Martyboy gets in touch with the Committee Rep for The Emerald complex and keeps her informed of his problems.

Alan

31-12-09 10:43
DenisMilnes
Re: Problems with Anfi Sales Methods

Hi All,

Unfortunately I believe, Martyboy and his partner own at ABC and if I am wrong I am sure he will correct me.

One of the Liaison Committee Members functions is to act as a contact between Club owners with problems within their Club and the Management of said Club.

His problems seem to lie with Anfi Sales and Legal Department and nothing to do with the Club itself

Maggie

31-12-09 12:05
MartinCampbell
Re: Problems with Anfi Sales Methods

Hi All

I do own at ABC after falling for thier deception.

The Liaison Committee Member for ABC is well aware of my plight but seems reluctent to go that little bit further and put pen to paper and provide us with sworn testimony of his knowledge and experience of what is happening. If Liaison Committee Members are prepared to seriously fight for aggrieved members then perhaps they should stand down and make way for someone who is.

My complaint is against the whole ANFI organisation, if ANFI think I believe thier spin of "We dont know what is happening in each others departments" then they are mistaken. To me that shows turning a blind eye to anothers wrong doing makes them as culpable as the wrong do’er in the initial instance.

The whole ANFI group I hold in utter contempt for the manner in which they have treated me and those like me. They are morally and ethically corrupt. >:(

31-12-09 14:36
DenisMilnes
Re: Problems with Anfi Sales Methods

Hi Martyboy

After looking at your previous post I do have a few comments
1)people that buy & join AVC like you do get 1 free transfer per year BUT only when they own two weeks. perhaps the rep thought you would like to buy 2 weeks
2)£200 would have been repayments either if you paid over a longer period of time or you placed a larger deposit. It seems to me you CHOSE the no interest option over a short period therefore your payments would be higher
3)Of the 869 appartments in Del Mar about 20 have no sea view & I am sure that when being shown round you could see for yourself these existed.
4) all AVC bookings are made”subject to availability”& you are informed when phoning as you obviously were. As you purchased in ABC, where they have only just started selling them as floating there will not be a great amount of availability. The option is to book into one of the other clubs which are newer & IMHO better but it is a total matter of personal opinion.
5) When you purchased you were quite happy to pay the monies asked & you still have what you were initially happy with so can you explain how you have lost £14,000. If you were to relocate Anfi will give you you iinitial purchase price for you apartment less the AGIC & Maintenance fees that will have been used.
6) It would have been explained to you in the legal department when you signed about maintenance fees etc but why complicate the legal proceedure with previous & future forcasts when it is irrelevent. If you were that concerned about it I am sure you could have asked & they would have been more than willing to help. Did you ask.
7) You obviously paid by credit card which is difficult to postdate & at the same time would have been informed of ALL payment options so you & your partner cannot now say, you only wanted to pay £200 & they changed it to £650. This is something that would also have been explained to you before you signed because you would also have had to sign the standing order for your bank.
I am aware of ALL you have gone through because MY partner & I have done it either 3 or 4 times including changing our mind within the cooling off period, paying by credit card & having the money credited to our card before we even returned home.

I hope this has answered a lot of your queries, it just leaves me to say A Happy New Year to you & J, but most of all I hope you really enjoy your future holidays at ANFI
Denis

31-12-09 15:50
MartinCampbell
Re: Problems with Anfi Sales Methods

Hi Dennis

I shall respond by taking your points one at a time.

1)people that buy & join AVC like you do get 1 free transfer per year BUT only when they own two weeks. perhaps the rep thought you would like to buy 2 weeks

When we booked for our honeymoon and asked about booking a transfer we were told transfers would cost 30>50 Euros depending wether it was a car or PCV. When we first signed up we were told transfers were free. We made it clear to our rep because of commitments at home we only went away for a week at a time.

2)£200 would have been repayments either if you paid over a longer period of time or you placed a larger deposit. It seems to me you CHOSE the no interest option over a short period therefore your payments would be higher

When we discussed the financing we told the T.O we could afford to pay was £200 pcm and we were tols that is fine and that would all we would pay. The fact that it was a buy now pay later option was never explained. To CHOOSE a product means you have a choice of products to chose from, HMC finance were never passed our details so we weren’t informed of any alternative products.

3)Of the 869 appartments in Del Mar about 20 have no sea view & I am sure that when being shown round you could see for yourself these existed.

When we were shown around we were told "All apartments come with a sea view" we were shown an apartment with a sea viw, it was never explained that some do not have sea views. So by your own experience you can see that ANFI missrepresented the selling on that point.

4) all AVC bookings are made”subject to availability”& you are informed when phoning as you obviously were. As you purchased in ABC, where they have only just started selling them as floating there will not be a great amount of availability. The option is to book into one of the other clubs which are newer & IMHO better but it is a total matter of personal opinion.

Subjest to availability was never explained we were informed that "You can book 48 hours in advance, as you can see we have lots of apartments so accomadation at short notice aint’t a problem". When we phoned to book our honeymoon we were told that there were no rooms available for that week but for an additional charge we could move to another part of the resort. If Anfi cant honour a promise why should I have to fork out extra money?

5) When you purchased you were quite happy to pay the monies asked & you still have what you were initially happy with so can you explain how you have lost £14,000. If you were to relocate Anfi will give you you iinitial purchase price for you apartment less the AGIC & Maintenance fees that will have been used.

When we purchased we again were spun a big fat porkie that the product we had bought would if we decided to sell make I quote "like for like or even make a few quid on top, it’s an investment" We paid just under £15000 the true resale value is less than £1000. At the time we were happy as the truth about Anfi’s deceipt have come to fruition we are no longer happy and want shot of this burden. I dont wish to relocate at ANFI and to be honest they have really put me off ever returning to GC.

6) It would have been explained to you in the legal department when you signed about maintenance fees etc but why complicate the legal proceedure with previous & future forcasts when it is irrelevent. If you were that concerned about it I am sure you could have asked & they would have been more than willing to help. Did you ask.

Maintenence fees were never explained in full, we were never given a precise figure, we asked we were told they are minimal. ANFI are OBLIGED by law to show purchasers the last 5 years and 5 year predicted maintenence figures so you can make an informed decision (we only recently found this out). So YES we did ask.

7) You obviously paid by credit card which is difficult to postdate & at the same time would have been informed of ALL payment options so you & your partner cannot now say, you only wanted to pay £200 & they changed it to £650. This is something that would also have been explained to you before you signed because you would also have had to sign the standing order for your bank.

There is no need to post date a credit card payment, the payment was made on the 18/11 and the payment shows on my credit card statement on the 19/11. I even had to phone the credit card company to authorise the payment. As I said earlier our details were not passed to HMC Fundingso we were not made aware of ALL options. We agreed to pay £200 pcm and were told that is all we would pay. The repayment figure does not show on the finance agreement, if it had I would have not signed, do you think I would be prepared to pay a sum that is larger than my mortage for 1 week a year. Please give me some credit (excuse the pun).

To BE Continued

31-12-09 15:59
MartinCampbell
Re: Problems with Anfi Sales Methods

I am some what dismayed at the manner in which you are questioning my integrity. I think the resort is great, I realise that there alot of owners who are happy, good for them that they have a product they are happy with. I am not happy at being ripped of.

Please try and get your head round this, we were told a lot on the day and it now transpires that what we have doesn’t resemble the product we were signing for.

I for one do not believe that ANFI pass gold nuggets , we have been conned and cheated, I am sorry if that bursts your utopic view of Anfi.

May I take this chance to return your best wishes for 2010 and I hope you enjoy your future stays at Anfi, regrettably I an pretty loafed to return.

31-12-09 18:31
DenisMilnes
Re: Problems with Anfi Sales Methods

Who was your rep

Denis
31-12-09 19:07MichaelSpencer
Re: Problems with Anfi Sales Methods
Mags.
Nice one, Happy new year.

Thumper. ;D

31-12-09 19:40
MartinCampbell
Re: Problems with Anfi Sales Methods

I am not sure wether maggiem is directed at me or Denis. The rep who sold to us no longer works at Anfi, and I am still in contact with her.She has readily admitted that she "sold us a crock of sh**" The T.O is still at Anfi.

Anfi have been made aware of the names of all involved as have several other persons. As far as this site goes I don’t believe that naming people is of any great importance as it would distract us from the critical pionts and core issues.

Happy 2010 all 🙂

02-01-10 13:17
BobChadwick
Re: Problems with Anfi Sales Methods

I have some sympathy with Martyboy as we too were told several let’s say ‘white lies’ when we first visited Anfi, however we were smitten with the place and bought what we could afford, a biennual.

However, I realised their finance was expensive, so i paid a deposit (which was cashed early like Marty’s and against the Timeshare Regs), got a 90 day invoice and arranged a personal loan when I got back home. I then paid Anfi at the last possible moment.

I have been to meetings with the reps since and taken everything they say with a pinch of salt, and even had them insulting me, so I must have touched a nerve or two.

If we had had more time and access to the Internet when we first bought, it would soon have become obvious that Anfi Sales are expensive, and that private sales are the best way to buy, and we would probably have cancelled the inital contract.

When lying on a sunbed watching the reps lead more lambs to the slaughter, I often feel like going and quietly whispering to them to meet me later to find out the best way to buy an apartment the affordable way. Has anyone every tried that *8-)

I am interested in how you get on Marty but I’m sure if it ever gets to Court, Anfi Sales will blame all the mis-information on your original rep, who they will say they sacked because of her dishonesty!

02-01-10 21:48
MartinCampbell
Re: Problems with Anfi Sales Methods

Hi Bob

Thanks for your reply I have also sent you a pvt message.

Your reply must have broken a few of the "Anfi can do no wrong hearts" out there.

During our last visit we approached 3 couples on the Sales Deck spoke to them and showed them our letter listing the missrepresentations we were sold. We assume the 3 couples got up and left, because they looked somewhat concerned. The Sales Staff were fizzing once they realised what we were up to.

What a joyous sight to behold and as we left with 2 of the Sales Team screams of "We shall see you in court" we could not help but have a little smile to ourselves.

[Anonymous]

Anonymous

#2352

28-12-09 14:23
MartinCampbell
Problems with Anfi Sales Methods

Hi Robert

Many thanks for your welcome.

Regrettably to many people are only to happy to sit on their butts with their heads in the sand or man made beach and silently watch ANFI carry on lying and robbing people.

Of those who know what is going on had the courgeous of their convictions they would support us in our struggle, and provide us with the evidence we require. >:(

No doubt there are some on this site like many others sites who are actively involved in timeshere resale, or are to self focused to look at the bigger picture.
If the claims against ANFI DEL MAR that are due to be heard in the courts in February are succesful and any appeals are lost ANFI could and probably be well in the poo.
The diversion of maintenence money to prop up the sales budget speaks of problems. Anfi will end up expanding the market and open up for package tours as they already do for ANFI Tauro, and as in the case of Tauro you get a better deal than the owners.
HAPPY NEW YEAR ALL 😛

29-12-09 08:16
seanhassall
Re: Problems with Anfi Sales Methods

Where did these allegations come from regarding Maintenance fees supporting Sales, Surely it would have been clear in the accounts where money was going ? I cannot see that it would be easy for tour companies to be allowed to rent at anfi del as the weeks are so limited. It is virtually impossible to "rent" a bonus week and then if you can it is very cheap at around £600. What does concern me is that a lot of people have been sold points at Tauro with the "promise" of using the points at anfi del, but as we all know, weeks are in short supply. I understand most of the people who have bought points at Tauro really want to be at anfi del but were convinced by the sales team that it would not be a problem renting. They tried this one on me but I did not want the stress of fighting for my weeks so remained on owning specific weeks and appartments but moving onto points. I think the situation will get worse if they keep selling weeks at Tauro on points with these unrealistic promises. It does seem that anfi del is a success, but Tauro is sucking its credibility and cash.? Tauro and anfi del are miles apart from each other in regards, location, view, beach, night life, noise, restaurants, marina in fact, most things that we all purchased at anfi del for. Maybe in 10 years time it MAY be a different picture ?

29-12-09 09:26
BruceEBailey
Re: Problems with Anfi Sales Methods

I am not sure where Martin is getting his information from but I can assure you that NO maintenance monies are being used by Anfi Sales. Each resort committee controls the budgets for each part of the complex and Anfi Sales do not have access to that..

With regards to package holidays that is another problem. I do know that Anfi let out some weeks through a deal with Neckerman/Thomas Cook. This has been going on for 2 – 3 years now. This usually occures in Monte or Gran.
Although the committees have complained about this Anfi claim they can use the weeks in their control however they wish. This , though, does not help all those floating week owners who want to book in.

29-12-09 09:37
BruceEBailey
Re: Problems with Anfi Sales Methods
Quote:
Originally Posted by 486477717C676A7C3537050

Regrettably to many people are only to happy to sit on their butts with their heads in the sand or man made beach and silently watch ANFI carry on lying and robbing people.
If those who know what is going on had the courage of their convictions they would support us in our struggle, and provide us with the evidence we require. >:(

No doubt there are some on this site like many others sites who are actively involved in timeshare resale, or are to self focused to look at the bigger picture.

Martin,

I think you will find that most folks on this site are happy with Anfi and enjoy their trips to the resort. We all know that Anfi Sales now have problems but that does not detract from the enjoyment of those who are happy with their ownership.

Personally I agree with you over the current tactics being used and the committees at each resort do try to explain the error of their ways to the management but, unfortunately, it is them with their heads in the sand

29-12-09 11:00
HarryCoxhead
Re: Problems with Anfi Sales Methods

I travel to anfi three times a year, rent and owner, while I am there I don’t do any meeting with Anfi reps. If you accept the lunch they have your attention to fill you full of lies and the opportunity to sell to you. Tell them you didn’t come on holiday to spend a day with them, as your hard earned holiday has cost you money?

Harry.

29-12-09 15:51
MartinCampbell
Re: Problems with Anfi Sales Methods

I have seen the minutes of a meeting where it clearly stated that the maintence for Sept 2009 would not be spent on maintenence. the President of T15,16,17 was present.

Should we end up in court with ANFI how many contributors to this site would be prepared to stand next to us and speak of ANFIs missrepresentations.

Cotswolder knows of many people in the same situation as us. Would he be prepared to speak to and sign a sworn declaration stating what he knows, or would anyone else who knows whats going on.

I an not so foolish to think that all members of this site are as disgruntled as myself. For those that are happy I am happy for you. All I am looking for is a little support in correcting a gross wrong doing.

Happy New Year All 🙂

29-12-09 17:24
BrianPalin
Re: Problems with Anfi Sales Methods
Quote:
Originally Posted by 577B686E637875632A281A0

I have seen the minutes of a meeting where it clearly stated that the maintence for Sept 2009 would not be spent on maintenence. the President of T15,16,17 was present.

Happy New Year All 🙂

Excuse my and googles ignorance, but what is T15,16, and 17?
Also what was the meeting about as each of the four clubs at Anfi Del Mar hold their own meetings and have their own accounts?? There is nothing recorded in my clubs accounts to say that maintenance fees have been diverted elsewhere.

Perhaps you could start a new thread elsewhere on the forum for your reply as most of the post here are well off topic.

A

29-12-09 18:26
BruceEBailey
Re: Problems with Anfi Sales Methods
Quote:

Originally Posted by 416D7E78756E63753C3E0C0
I have seen the minutes of a meeting where it clearly stated that the maintenance for Sept 2009 would not be spent on maintenance. the President of T15,16,17 was present.
I would also like to know what this means and which meeting is involved :-/

Quote:
Should we end up in court with ANFI how many contributors to this site would be prepared to stand next to us and speak of ANFIs misrepresentations.
Cotswolder knows of many people in the same situation as us. Would he be prepared to speak to and sign a sworn declaration stating what he knows, or would anyone else who knows what’s going on.
I can only quote on what I know from others as I have never personally had problems. Back in 1994, when I bought, there were no such sales problems.
I do know of many who have though.

Quote:
I am not so foolish to think that all members of this site are as disgruntled as myself. For those that are happy I am happy for you. All I am looking for is a little support in correcting a gross wrong doing.
I am sure some of the newer owners will share you views and hopefully they will support you stand.

30-12-09 08:44
AlanRoffey
Re: Problems with Anfi Sales Methods
Sounds to me that either someone is barking up a wronge tree, or their facts are not correct. Can anybody expand on this forth comming court case, and where it is being held?
Alan

30-12-09 15:28
DenisMilnes
Re: Problems with Anfi Sales Methods

Hi All

It seems that someone may have got the wrong end of the stick here. The T with following numbers happens to be in the TAURO urbanization area with Emerald being T6 & T9 is part of the future developments, so this report that says NO maintenance on T15,16 & 17 has NO relevance to Anfi del Mar. ADM referances are all five figure numbers begining with 35xxx. Also nowhere within the ADM organisation is anyone refered to as president ( not even the Lyngs or Gazorla ) This could of course refer to the private dwelling or even OPAL
Denis

30-12-09 15:46
DenisMilnes
Re: Problems with Anfi Sales Methods

Hi Martyboy
Nowhere in any of your posts have you actually stated how or on what you consider Anfi missold you. Would you like to enlighten us, in which case you could have many more owners join your quest.

30-12-09 17:27
MartinCampbell
Re: Problems with Anfi Sales Methods

Here is a few of the things I am complaining about, there are alot more, but try and get your head round these.

Was told I would get free airport transfers= LIE

Would repay at £200.00 per month=LIE they awere after £620 per month

All rooms come with a sea view=LIE

Can book 48 HRs in advance=LIE couldn’t even book our week 6 months in advance.

It is an investment and you’ll get like for like=LIE I have lost about £14000 I think I have reason to be upset dont you?

Was never informed about maintenance fees, never shown previous 5 years figures or 5 year projected figures.

Deposit was removed from account within 24Hrs contrary to EU Timeshare Legislation as I am sure you know.

If you look at the site below you’ll see more people like myself who have been scammed.

http://www.timesharetalk.co.uk/forum…TOPIC_ID=11633

I look forward to Cotswolder’s (he can email me) statement as cooberahation for my own evidence, I am sure my legal team look forward to his experience of talking/advising other disgruntled victims.

Anfi Tauro you can book a week at 600 Euros and it includes 5 rounds of golf, in a travel brochure. If you purchase there you have to pay for your golf and it will cost hell of a lot more than 600 Euros.

When speaking to the Head of Customer Services the other week and to hear her say "I don’t know what Sales do or Finance" raises alarm bells. If the departments are talking to each other what hope have the rest of us.

31-12-09 08:53
AlanRoffey
Re: Problems with Anfi Sales Methods

Thanks Denis

Things are a little clearer now. All this applies to The TAURO developement, but we still do not know when or where this case is to be heard. I would suggest Martyboy gets in touch with the Committee Rep for The Emerald complex and keeps her informed of his problems.

Alan

31-12-09 10:43
DenisMilnes
Re: Problems with Anfi Sales Methods

Hi All,

Unfortunately I believe, Martyboy and his partner own at ABC and if I am wrong I am sure he will correct me.

One of the Liaison Committee Members functions is to act as a contact between Club owners with problems within their Club and the Management of said Club.

His problems seem to lie with Anfi Sales and Legal Department and nothing to do with the Club itself

Maggie

31-12-09 12:05
MartinCampbell
Re: Problems with Anfi Sales Methods

Hi All

I do own at ABC after falling for thier deception.

The Liaison Committee Member for ABC is well aware of my plight but seems reluctent to go that little bit further and put pen to paper and provide us with sworn testimony of his knowledge and experience of what is happening. If Liaison Committee Members are prepared to seriously fight for aggrieved members then perhaps they should stand down and make way for someone who is.

My complaint is against the whole ANFI organisation, if ANFI think I believe thier spin of "We dont know what is happening in each others departments" then they are mistaken. To me that shows turning a blind eye to anothers wrong doing makes them as culpable as the wrong do’er in the initial instance.

The whole ANFI group I hold in utter contempt for the manner in which they have treated me and those like me. They are morally and ethically corrupt. >:(

31-12-09 14:36
DenisMilnes
Re: Problems with Anfi Sales Methods

Hi Martyboy

After looking at your previous post I do have a few comments
1)people that buy & join AVC like you do get 1 free transfer per year BUT only when they own two weeks. perhaps the rep thought you would like to buy 2 weeks
2)£200 would have been repayments either if you paid over a longer period of time or you placed a larger deposit. It seems to me you CHOSE the no interest option over a short period therefore your payments would be higher
3)Of the 869 appartments in Del Mar about 20 have no sea view & I am sure that when being shown round you could see for yourself these existed.
4) all AVC bookings are made”subject to availability”& you are informed when phoning as you obviously were. As you purchased in ABC, where they have only just started selling them as floating there will not be a great amount of availability. The option is to book into one of the other clubs which are newer & IMHO better but it is a total matter of personal opinion.
5) When you purchased you were quite happy to pay the monies asked & you still have what you were initially happy with so can you explain how you have lost £14,000. If you were to relocate Anfi will give you you iinitial purchase price for you apartment less the AGIC & Maintenance fees that will have been used.
6) It would have been explained to you in the legal department when you signed about maintenance fees etc but why complicate the legal proceedure with previous & future forcasts when it is irrelevent. If you were that concerned about it I am sure you could have asked & they would have been more than willing to help. Did you ask.
7) You obviously paid by credit card which is difficult to postdate & at the same time would have been informed of ALL payment options so you & your partner cannot now say, you only wanted to pay £200 & they changed it to £650. This is something that would also have been explained to you before you signed because you would also have had to sign the standing order for your bank.
I am aware of ALL you have gone through because MY partner & I have done it either 3 or 4 times including changing our mind within the cooling off period, paying by credit card & having the money credited to our card before we even returned home.

I hope this has answered a lot of your queries, it just leaves me to say A Happy New Year to you & J, but most of all I hope you really enjoy your future holidays at ANFI
Denis

31-12-09 15:50
MartinCampbell
Re: Problems with Anfi Sales Methods

Hi Dennis

I shall respond by taking your points one at a time.

1)people that buy & join AVC like you do get 1 free transfer per year BUT only when they own two weeks. perhaps the rep thought you would like to buy 2 weeks

When we booked for our honeymoon and asked about booking a transfer we were told transfers would cost 30>50 Euros depending wether it was a car or PCV. When we first signed up we were told transfers were free. We made it clear to our rep because of commitments at home we only went away for a week at a time.

2)£200 would have been repayments either if you paid over a longer period of time or you placed a larger deposit. It seems to me you CHOSE the no interest option over a short period therefore your payments would be higher

When we discussed the financing we told the T.O we could afford to pay was £200 pcm and we were tols that is fine and that would all we would pay. The fact that it was a buy now pay later option was never explained. To CHOOSE a product means you have a choice of products to chose from, HMC finance were never passed our details so we weren’t informed of any alternative products.

3)Of the 869 appartments in Del Mar about 20 have no sea view & I am sure that when being shown round you could see for yourself these existed.

When we were shown around we were told "All apartments come with a sea view" we were shown an apartment with a sea viw, it was never explained that some do not have sea views. So by your own experience you can see that ANFI missrepresented the selling on that point.

4) all AVC bookings are made”subject to availability”& you are informed when phoning as you obviously were. As you purchased in ABC, where they have only just started selling them as floating there will not be a great amount of availability. The option is to book into one of the other clubs which are newer & IMHO better but it is a total matter of personal opinion.

Subjest to availability was never explained we were informed that "You can book 48 hours in advance, as you can see we have lots of apartments so accomadation at short notice aint’t a problem". When we phoned to book our honeymoon we were told that there were no rooms available for that week but for an additional charge we could move to another part of the resort. If Anfi cant honour a promise why should I have to fork out extra money?

5) When you purchased you were quite happy to pay the monies asked & you still have what you were initially happy with so can you explain how you have lost £14,000. If you were to relocate Anfi will give you you iinitial purchase price for you apartment less the AGIC & Maintenance fees that will have been used.

When we purchased we again were spun a big fat porkie that the product we had bought would if we decided to sell make I quote "like for like or even make a few quid on top, it’s an investment" We paid just under £15000 the true resale value is less than £1000. At the time we were happy as the truth about Anfi’s deceipt have come to fruition we are no longer happy and want shot of this burden. I dont wish to relocate at ANFI and to be honest they have really put me off ever returning to GC.

6) It would have been explained to you in the legal department when you signed about maintenance fees etc but why complicate the legal proceedure with previous & future forcasts when it is irrelevent. If you were that concerned about it I am sure you could have asked & they would have been more than willing to help. Did you ask.

Maintenence fees were never explained in full, we were never given a precise figure, we asked we were told they are minimal. ANFI are OBLIGED by law to show purchasers the last 5 years and 5 year predicted maintenence figures so you can make an informed decision (we only recently found this out). So YES we did ask.

7) You obviously paid by credit card which is difficult to postdate & at the same time would have been informed of ALL payment options so you & your partner cannot now say, you only wanted to pay £200 & they changed it to £650. This is something that would also have been explained to you before you signed because you would also have had to sign the standing order for your bank.

There is no need to post date a credit card payment, the payment was made on the 18/11 and the payment shows on my credit card statement on the 19/11. I even had to phone the credit card company to authorise the payment. As I said earlier our details were not passed to HMC Fundingso we were not made aware of ALL options. We agreed to pay £200 pcm and were told that is all we would pay. The repayment figure does not show on the finance agreement, if it had I would have not signed, do you think I would be prepared to pay a sum that is larger than my mortage for 1 week a year. Please give me some credit (excuse the pun).

To BE Continued

31-12-09 15:59
MartinCampbell
Re: Problems with Anfi Sales Methods

I am some what dismayed at the manner in which you are questioning my integrity. I think the resort is great, I realise that there alot of owners who are happy, good for them that they have a product they are happy with. I am not happy at being ripped of.

Please try and get your head round this, we were told a lot on the day and it now transpires that what we have doesn’t resemble the product we were signing for.

I for one do not believe that ANFI pass gold nuggets , we have been conned and cheated, I am sorry if that bursts your utopic view of Anfi.

May I take this chance to return your best wishes for 2010 and I hope you enjoy your future stays at Anfi, regrettably I an pretty loafed to return.

31-12-09 18:31
DenisMilnes
Re: Problems with Anfi Sales Methods

Who was your rep

Denis
31-12-09 19:07MichaelSpencer
Re: Problems with Anfi Sales Methods
Mags.
Nice one, Happy new year.

Thumper. ;D

31-12-09 19:40
MartinCampbell
Re: Problems with Anfi Sales Methods

I am not sure wether maggiem is directed at me or Denis. The rep who sold to us no longer works at Anfi, and I am still in contact with her.She has readily admitted that she "sold us a crock of sh**" The T.O is still at Anfi.

Anfi have been made aware of the names of all involved as have several other persons. As far as this site goes I don’t believe that naming people is of any great importance as it would distract us from the critical pionts and core issues.

Happy 2010 all 🙂

02-01-10 13:17
BobChadwick
Re: Problems with Anfi Sales Methods

I have some sympathy with Martyboy as we too were told several let’s say ‘white lies’ when we first visited Anfi, however we were smitten with the place and bought what we could afford, a biennual.

However, I realised their finance was expensive, so i paid a deposit (which was cashed early like Marty’s and against the Timeshare Regs), got a 90 day invoice and arranged a personal loan when I got back home. I then paid Anfi at the last possible moment.

I have been to meetings with the reps since and taken everything they say with a pinch of salt, and even had them insulting me, so I must have touched a nerve or two.

If we had had more time and access to the Internet when we first bought, it would soon have become obvious that Anfi Sales are expensive, and that private sales are the best way to buy, and we would probably have cancelled the inital contract.

When lying on a sunbed watching the reps lead more lambs to the slaughter, I often feel like going and quietly whispering to them to meet me later to find out the best way to buy an apartment the affordable way. Has anyone every tried that *8-)

I am interested in how you get on Marty but I’m sure if it ever gets to Court, Anfi Sales will blame all the mis-information on your original rep, who they will say they sacked because of her dishonesty!

02-01-10 21:48
MartinCampbell
Re: Problems with Anfi Sales Methods

Hi Bob

Thanks for your reply I have also sent you a pvt message.

Your reply must have broken a few of the "Anfi can do no wrong hearts" out there.

During our last visit we approached 3 couples on the Sales Deck spoke to them and showed them our letter listing the missrepresentations we were sold. We assume the 3 couples got up and left, because they looked somewhat concerned. The Sales Staff were fizzing once they realised what we were up to.

What a joyous sight to behold and as we left with 2 of the Sales Team screams of "We shall see you in court" we could not help but have a little smile to ourselves.

[Anonymous]

Anonymous

#2337

07-12-08 12:47
DavidBesant

Meeting your rep !

We had a phone call at home from a Rep asking if she could buy us a breakfast in Anfi one morning. *When we met there was no hard sell but the AVC and the points system were mentioned, *We declined both and just had a friendly chat plus a nice breakfast at Gran. Next year I am going suggest a three course meal in the evening instead. We might be lucky!

28-04-09 13:03
KevinCartridge
Re: Meeting your rep !

Has anybody told their rep that they are a member of this site, if so how do / did they react??
I’ve got a few things i’d like to discuss with our rep when we get there, and just want a "pre-warning" if they do get a bit grumpy about it. As I will protect, and defend this site. ;D
Diana

28-04-09 17:21B
ruceEBailey
Re: Meeting your rep !
Hi Diana,

As far as I am aware many members do say they are in the group. This usually makes the rep cut short their chatter or you might get a load of b******t about me and/or the group. >:(

If you want to glean information from your rep get it first, then tell him you are in the group *;D

28-04-09 22:52
KevinCartridge
Re: Meeting your rep !
Bruce

Thats a good idea. Get my breakfast first all 5 of us and let him talk, and then I’ll get my say…should be fun.

Diana
29-04-09 16:58
BrianPalin
Re: Meeting your rep !

Had a call from Clare at Anfi today but I was out and she asked that I ring her back.
Bruce, as I don’t like you to feel left out, should I make an appointment for you as I’m sure you will have loads of pertinent questions to ask her.

Alternatively, would you like her phone number and you can call her yourself 😛

Brian

29-04-09 17:33
BruceEBailey
Re: Meeting your rep !

Quote:
Originally Posted by 6B5B404847767948454047290

Had a call from Clare at Anfi today but I was out and she asked that I ring her back.
Bruce, as I don’t like you to feel left out, should I make an appointment for you as I’m sure you will have loads of pertinent questions to ask her.

Alternatively, would you like her phone number and you can call her yourself 😛

Brian
Brian,

If you want to get a free meal out of them I would NOT mention my name. You may find that she will not keep the appointment with you *:D

Personally I find it a great pleasure NOT to be targeted by the reps and it makes my holiday very peaceful and stress free.

29-04-09 18:45
BrianPalin
Re: Meeting your rep !

Bruce,

I’ts not worth the free meal. I have my orders!!!

Brian

29-04-09 21:01
HarryCoxhead
Re: Meeting your rep !

Hi,

Never had a free meal or any pork pies from any of the reps. I have had a few words with Chris Nash when he decided to wake me up at 9am, when we had only arrived at 5am, he soon disappeared fast when I offered the balcony as an exit if he carried on ringing the door bell.

Harry.

10-05-09 19:46
AllySmith
Re: Meeting your rep !

Hi, just got home from Anfi at 4am this morning – had a great week but can you tell me how I can recognise other members at happy hour as we would love to meet some of you.

We had an invite from our rep Simon via a phone call before we left home to meet for breakfast which we took him up on. No sales chat, no hassle, just enquiry about if he could help. Asked him about days out and good restaurants and he arranged to take us for a second breakfast, take our map and he would show us some trips that included stop off places for food. Great customer service and a big difference from our rep last year who tried to frighten us into buying extra week as we only bought a bi-annual week.

They have a job to do and as long as they take up only a small amont of my time I amvery happy to let them buy me brekkie!

😎

11-05-09 08:54
KevinCartridge
Re: Meeting your rep !

Hi Pam.

Last year we met up with a few other couples and had a fab time. We actually swapped mobile numbers before we went and found eachother that way. Alternatively it could be a good idea maybe to do a little sign for the table saying AnfiUK maybe.

I’m off in 3 weeks and can’t wait.

Diana ;D 😎

12-05-09 06:49
AlanRoffey
Re: Meeting your rep !

Why not purchase a ANFI UK shirt to wear? I am sure Bruce can help we still have stock.

Alan
12-05-09 12:31
KevinCartridge
Re: Meeting your rep !
Well that’s news to me… didn’t know there was Anfiuk T shirts. How much are they ??

Diana

13-05-09 14:26BruceEBailey
Re: Meeting your rep !

Hi Diana,

There is a page in the Members Section relating to merchandise, however, as sales have been slow we have not restocked recently.

All are now on sale at half price at £7.50.

We have some T shirts, polo shirts for meb. women and some more figure hugging polo type shirts for ladies.

All sizes, I think. They are currently in my house but I am at Anfi until 24th so I am not sure what we have left.

If yoy are interested let me know andI will tell you what colours are available when I get back to the UK. 😀

14-05-09 09:40
KevinCartridge
Re: Meeting your rep !

Yes that would be very nice, I’m off to Anfi June 1st, and would like to have one.

thank you.

Diana

30-07-09 14:22
RogerByatt
Re: Meeting your rep !

Just met Geoff for the ‘free’ lunch in Gran Anfi. We were welcomed by Claire as usual and then left to eat in peace. Geoff was brought over when we finished. Once he saw we had fixed weeks in school holidays in Gran Anfi, we were left in pace. It was a surprising, and pleasing, low key sales tactic. If this keeps up then the free food will be worthwhile.

[Anonymous]

Anonymous

#2337

07-12-08 12:47
DavidBesant

Meeting your rep !

We had a phone call at home from a Rep asking if she could buy us a breakfast in Anfi one morning. *When we met there was no hard sell but the AVC and the points system were mentioned, *We declined both and just had a friendly chat plus a nice breakfast at Gran. Next year I am going suggest a three course meal in the evening instead. We might be lucky!

28-04-09 13:03
KevinCartridge
Re: Meeting your rep !

Has anybody told their rep that they are a member of this site, if so how do / did they react??
I’ve got a few things i’d like to discuss with our rep when we get there, and just want a "pre-warning" if they do get a bit grumpy about it. As I will protect, and defend this site. ;D
Diana

28-04-09 17:21B
ruceEBailey
Re: Meeting your rep !
Hi Diana,

As far as I am aware many members do say they are in the group. This usually makes the rep cut short their chatter or you might get a load of b******t about me and/or the group. >:(

If you want to glean information from your rep get it first, then tell him you are in the group *;D

28-04-09 22:52
KevinCartridge
Re: Meeting your rep !
Bruce

Thats a good idea. Get my breakfast first all 5 of us and let him talk, and then I’ll get my say…should be fun.

Diana
29-04-09 16:58
BrianPalin
Re: Meeting your rep !

Had a call from Clare at Anfi today but I was out and she asked that I ring her back.
Bruce, as I don’t like you to feel left out, should I make an appointment for you as I’m sure you will have loads of pertinent questions to ask her.

Alternatively, would you like her phone number and you can call her yourself 😛

Brian

29-04-09 17:33
BruceEBailey
Re: Meeting your rep !

Quote:
Originally Posted by 6B5B404847767948454047290

Had a call from Clare at Anfi today but I was out and she asked that I ring her back.
Bruce, as I don’t like you to feel left out, should I make an appointment for you as I’m sure you will have loads of pertinent questions to ask her.

Alternatively, would you like her phone number and you can call her yourself 😛

Brian
Brian,

If you want to get a free meal out of them I would NOT mention my name. You may find that she will not keep the appointment with you *:D

Personally I find it a great pleasure NOT to be targeted by the reps and it makes my holiday very peaceful and stress free.

29-04-09 18:45
BrianPalin
Re: Meeting your rep !

Bruce,

I’ts not worth the free meal. I have my orders!!!

Brian

29-04-09 21:01
HarryCoxhead
Re: Meeting your rep !

Hi,

Never had a free meal or any pork pies from any of the reps. I have had a few words with Chris Nash when he decided to wake me up at 9am, when we had only arrived at 5am, he soon disappeared fast when I offered the balcony as an exit if he carried on ringing the door bell.

Harry.

10-05-09 19:46
AllySmith
Re: Meeting your rep !

Hi, just got home from Anfi at 4am this morning – had a great week but can you tell me how I can recognise other members at happy hour as we would love to meet some of you.

We had an invite from our rep Simon via a phone call before we left home to meet for breakfast which we took him up on. No sales chat, no hassle, just enquiry about if he could help. Asked him about days out and good restaurants and he arranged to take us for a second breakfast, take our map and he would show us some trips that included stop off places for food. Great customer service and a big difference from our rep last year who tried to frighten us into buying extra week as we only bought a bi-annual week.

They have a job to do and as long as they take up only a small amont of my time I amvery happy to let them buy me brekkie!

😎

11-05-09 08:54
KevinCartridge
Re: Meeting your rep !

Hi Pam.

Last year we met up with a few other couples and had a fab time. We actually swapped mobile numbers before we went and found eachother that way. Alternatively it could be a good idea maybe to do a little sign for the table saying AnfiUK maybe.

I’m off in 3 weeks and can’t wait.

Diana ;D 😎

12-05-09 06:49
AlanRoffey
Re: Meeting your rep !

Why not purchase a ANFI UK shirt to wear? I am sure Bruce can help we still have stock.

Alan
12-05-09 12:31
KevinCartridge
Re: Meeting your rep !
Well that’s news to me… didn’t know there was Anfiuk T shirts. How much are they ??

Diana

13-05-09 14:26BruceEBailey
Re: Meeting your rep !

Hi Diana,

There is a page in the Members Section relating to merchandise, however, as sales have been slow we have not restocked recently.

All are now on sale at half price at £7.50.

We have some T shirts, polo shirts for meb. women and some more figure hugging polo type shirts for ladies.

All sizes, I think. They are currently in my house but I am at Anfi until 24th so I am not sure what we have left.

If yoy are interested let me know andI will tell you what colours are available when I get back to the UK. 😀

14-05-09 09:40
KevinCartridge
Re: Meeting your rep !

Yes that would be very nice, I’m off to Anfi June 1st, and would like to have one.

thank you.

Diana

30-07-09 14:22
RogerByatt
Re: Meeting your rep !

Just met Geoff for the ‘free’ lunch in Gran Anfi. We were welcomed by Claire as usual and then left to eat in peace. Geoff was brought over when we finished. Once he saw we had fixed weeks in school holidays in Gran Anfi, we were left in pace. It was a surprising, and pleasing, low key sales tactic. If this keeps up then the free food will be worthwhile.

[Anonymous]

Anonymous

#2307

24-10-11 19:49
DenisMilnes

Maintenance Fees for 2012

Hi All

For the coming year the maintenance fees at Monte, Gran & Emerald have remained static with a 0% increase.

Many thanks to ALL the liaison committees for all their hard bargaining.

Denis

25-10-11 06:03
RobertDickson

Well done to all involved.

This is very welcome news.

Regards

Robert

25-10-11 10:22
TerryDeacon

ABC are meeting NOW to discuss their budgets

25-10-11 13:48
MoiraPinchin

great news for us now we are on a pension.
Thanks to all involved

25-10-11 20:01
RichardDavies

hi dennis what about the fees for the rest of the resort.

26-10-11 08:54
KarenPearson

Puerto have there budget meeting on 10th November so I don’t think I am able to tell you what the maintenance fee is likely to be yet.
Karen Pearson
Elected Member Puerto Liaison Committee

26-10-11 15:15
KarenPearson

I am able to confirm that for the coming year the maintenance fees for Puerto and Beach have remained static with a 0% increase.
Many thanks for all the hard work of the liaison committees and a special thank-you to André Truong Tan who negotiated on behalf of Maria and myself for the Puerto members.

26-10-11 15:52
BrianPalin

Excellent news Karen, just have to pray that the pound rises against the Euro by the end of January 2012.:)

Brian

26-10-11 15:55
KarenPearson

Yes Brian that would be the icing on the cake. Lets hope we can sort some of the other problems out soon. 🙂

Karen

17-11-11 00:26
BrianPalin

2012 Maitenance fees are now available to pay online at anfi.com with no need to log in.

17-11-11 07:31
AlanRoffey

Taking a chance now 1.17 Euro to the pound!

17-11-11 12:25
JaneSalisbury

Do you have to wait until you receive your Invoice before you can pay on line ? I went to anfi.com and just put our contract details in having not recevied an Invoice but no amount came up.

17-11-11 15:40
BrianPalin

Quote:
Originally Posted by JaneSalisbury View Post
Do you have to wait until you receive your Invoice before you can pay on line ? I went to anfi.com and just put our contract details in having not recevied an Invoice but no amount came up.
Hi Jane,

You don’t have to wait for your invoice but you have until the end of January 2012 to pay. Both my invoices are shown on anfi.com:

http://www.anfi.com/front/EN/src/clu…=ONP&Payment=1

You should have M-12- and put your contract details after this without a space.

best wishes

Brian

added info.
Last year we received our first invoice on 18th Nov 2010. (in Just Chat)

26-11-11 18:33
RichardWeston

Whilst we have succeeded in maintaining a zero rise this year in Monte, it was not without compromise. There are a lot of discussions and negotiations going on to try and stop further rises in the years to come. However, members must be prepared for the possibility that an inevitable rise may only have been put off until later. However, we have had two years with little or no rise. We on the committee are fighting hard on various fronts to improve our say in what goes on so that future budgets will be more in our control so don’t be disheartened.
On the Euro exchange front, I opened a bank account in Arguineguin and use HIFX to transfer money to GC when the exchange is best. The last three transfers I have done have been at €1.19. But you do need to transfer £2-5k to get that rate. But it does mean you are not hit but the fluctuations. I also find my c/card gets a better rate than usual tourist exchanges on the island.
Richard Weston CMA committee member

28-11-11 12:05
BrianPalin

Received today by post, our maintenance fee invoice for our biennial apartment plus fee for our AVC membership. The invoice date is 01/01/2012 and payment is due by 31/01/2012.

Received our resale invoice 10/12

12-01-12 20:32
AlecSpeakman

13/01/12 & still no Invoice from Anfi for my fixed week at Gran on line payment showing ‘O’ any advice on who to contact.

13-01-12 10:02
BrianPalin

Hi Alec

From the INFORMATION section of the website:

Collections: for problems with your accounts / maintenance fees.
Wayne Jowett Tel: +34 928 151177 ext 5229. E-mail wjowett@anfi.es

best wishes

Brian

13-01-12 10:36
DavidBesant

Last week I paid the maintenance for my Puerto apartment. Using a Nationwide credit card the rate was 1.20 euros to the pound (€ 529.99 / £ 437.91) In addition I received a 0.5% cashback. ( 1.0% for the first 3 months )
I thought this was quite good
Dave

13-01-12 10:47
BrianPalin

I paid mine as well at an exchange rate of 1.20+, how come I don’t get cashback on my Nationwide credit card:confused::confused:

Brian

13-01-12 18:29
RobertDickson

Maybe they think money will only go to money Brian!!

13-01-12 18:30
RobertDickson

I got an exchange rate of 1.17 odds which I was well happy with considering the dreadful rate it was only 2-3 months ago!!

18-01-12 17:19
AlecSpeakman

Thanks for this Arkwright.

21-01-12 14:07
MoiraPinchin

Has anyone had a problem paying by debit card Barclays I have tried several times and Barclays are telling me that the spanish bank is not accepting payment

21-01-12 21:33
BrianTaylor

Moira – I had trouble paying with my Barclaycard visa credit card, which turned out to be because their fraud system decided to block the payment, but it later paid by Barclaycard mastercard with no trouble.
Barclaycard claimed to have contacted me, but they hadn’t. I’ve had had trouble paying international payments with barclaycard over years, so now use my NatWest card with no trouble so far.

22-01-12 08:59
MoiraPinchin

Thanks Brian I had no problem last year my mam had her payment stopped by Natwest but when she phoned they unblocked it while she was on the phone, I tried paying while I had barclays on the phone while I tried to pay they phoned me back and had a IT person supposedly speaking to them but still blocked will phone Anfi tomorrow see if they can help.

22-01-12 09:28
AlanRoffey

Quote:
Originally Posted by BrianTaylor View Post
Moira – I had trouble paying with my Barclaycard visa credit card, which turned out to be because their fraud system decided to block the payment, but it later paid by Barclaycard mastercard with no trouble.
Barclaycard claimed to have contacted me, but they hadn’t. I’ve had had trouble paying international payments with barclaycard over years, so now use my NatWest card with no trouble so far.
I have the same problem, and have done so on two appartments for the past 4 years.
The problem is with your bank doing a security check on your payment. (Not a bad idea when you consider the amount.) Just contact the fraud department at Barclays, and they will unlock your payment having checked that it is not fraudulant, You will then probably have to re-enter Anfi web site and resubmit the payment because it has timed out.
Regards
AJR

22-01-12 10:29
RobertDickson

I had the same trouble with Lloyds TSB.
It blocked the payment and gave me a reference number to quote to Lloyds.
I phoned them up, quoted the number and he could tell me who I was trying to make the payment to etc.
He done a quick security check and cleared it. Told me to give it 5 minutes and the payment would go through.
He said there had been a lot of internet fraud involving foreign payments over the last couple of months.
Logged back in after 5 minutes and it went through no problem.
Suppose it’s nice to know someone is looking after your money.

Regards

Robert

22-01-12 10:55
MoiraPinchin

Thanks
I have spoken to the fraud people and have been doing so since Thursday every time I phone they say okay try again in a hour but still no success after 72hrs and 15 phone calls.

22-01-12 14:30
AlanRoffey

Quote:
Originally Posted by MoiraPinchin View Post
Thanks
I have spoken to the fraud people and have been doing so since Thursday every time I phone they say okay try again in a hour but still no success after 72hrs and 15 phone calls.
Sounds like a call to Barclays Customer Service Department, with a complaint, is needed. You could try another card if you have one.
AJR

23-01-12 13:05
MaureenNorgate

Hi Moira,

You can ring Collections on 0034 928 152990 (Wayne Jowett) and he will be able to take your credit card details over the phone. I had problems last year and paid that way.

Mo

23-01-12 19:21
MoiraPinchin

Thanks everyone I called Anfi today problem was the card not being secure core registered

[Anonymous]

Anonymous

#2307

24-10-11 19:49
DenisMilnes

Maintenance Fees for 2012

Hi All

For the coming year the maintenance fees at Monte, Gran & Emerald have remained static with a 0% increase.

Many thanks to ALL the liaison committees for all their hard bargaining.

Denis

25-10-11 06:03
RobertDickson

Well done to all involved.

This is very welcome news.

Regards

Robert

25-10-11 10:22
TerryDeacon

ABC are meeting NOW to discuss their budgets

25-10-11 13:48
MoiraPinchin

great news for us now we are on a pension.
Thanks to all involved

25-10-11 20:01
RichardDavies

hi dennis what about the fees for the rest of the resort.

26-10-11 08:54
KarenPearson

Puerto have there budget meeting on 10th November so I don’t think I am able to tell you what the maintenance fee is likely to be yet.
Karen Pearson
Elected Member Puerto Liaison Committee

26-10-11 15:15
KarenPearson

I am able to confirm that for the coming year the maintenance fees for Puerto and Beach have remained static with a 0% increase.
Many thanks for all the hard work of the liaison committees and a special thank-you to André Truong Tan who negotiated on behalf of Maria and myself for the Puerto members.

26-10-11 15:52
BrianPalin

Excellent news Karen, just have to pray that the pound rises against the Euro by the end of January 2012.:)

Brian

26-10-11 15:55
KarenPearson

Yes Brian that would be the icing on the cake. Lets hope we can sort some of the other problems out soon. 🙂

Karen

17-11-11 00:26
BrianPalin

2012 Maitenance fees are now available to pay online at anfi.com with no need to log in.

17-11-11 07:31
AlanRoffey

Taking a chance now 1.17 Euro to the pound!

17-11-11 12:25
JaneSalisbury

Do you have to wait until you receive your Invoice before you can pay on line ? I went to anfi.com and just put our contract details in having not recevied an Invoice but no amount came up.

17-11-11 15:40
BrianPalin

Quote:
Originally Posted by JaneSalisbury View Post
Do you have to wait until you receive your Invoice before you can pay on line ? I went to anfi.com and just put our contract details in having not recevied an Invoice but no amount came up.
Hi Jane,

You don’t have to wait for your invoice but you have until the end of January 2012 to pay. Both my invoices are shown on anfi.com:

http://www.anfi.com/front/EN/src/clu…=ONP&Payment=1

You should have M-12- and put your contract details after this without a space.

best wishes

Brian

added info.
Last year we received our first invoice on 18th Nov 2010. (in Just Chat)

26-11-11 18:33
RichardWeston

Whilst we have succeeded in maintaining a zero rise this year in Monte, it was not without compromise. There are a lot of discussions and negotiations going on to try and stop further rises in the years to come. However, members must be prepared for the possibility that an inevitable rise may only have been put off until later. However, we have had two years with little or no rise. We on the committee are fighting hard on various fronts to improve our say in what goes on so that future budgets will be more in our control so don’t be disheartened.
On the Euro exchange front, I opened a bank account in Arguineguin and use HIFX to transfer money to GC when the exchange is best. The last three transfers I have done have been at €1.19. But you do need to transfer £2-5k to get that rate. But it does mean you are not hit but the fluctuations. I also find my c/card gets a better rate than usual tourist exchanges on the island.
Richard Weston CMA committee member

28-11-11 12:05
BrianPalin

Received today by post, our maintenance fee invoice for our biennial apartment plus fee for our AVC membership. The invoice date is 01/01/2012 and payment is due by 31/01/2012.

Received our resale invoice 10/12

12-01-12 20:32
AlecSpeakman

13/01/12 & still no Invoice from Anfi for my fixed week at Gran on line payment showing ‘O’ any advice on who to contact.

13-01-12 10:02
BrianPalin

Hi Alec

From the INFORMATION section of the website:

Collections: for problems with your accounts / maintenance fees.
Wayne Jowett Tel: +34 928 151177 ext 5229. E-mail wjowett@anfi.es

best wishes

Brian

13-01-12 10:36
DavidBesant

Last week I paid the maintenance for my Puerto apartment. Using a Nationwide credit card the rate was 1.20 euros to the pound (€ 529.99 / £ 437.91) In addition I received a 0.5% cashback. ( 1.0% for the first 3 months )
I thought this was quite good
Dave

13-01-12 10:47
BrianPalin

I paid mine as well at an exchange rate of 1.20+, how come I don’t get cashback on my Nationwide credit card:confused::confused:

Brian

13-01-12 18:29
RobertDickson

Maybe they think money will only go to money Brian!!

13-01-12 18:30
RobertDickson

I got an exchange rate of 1.17 odds which I was well happy with considering the dreadful rate it was only 2-3 months ago!!

18-01-12 17:19
AlecSpeakman

Thanks for this Arkwright.

21-01-12 14:07
MoiraPinchin

Has anyone had a problem paying by debit card Barclays I have tried several times and Barclays are telling me that the spanish bank is not accepting payment

21-01-12 21:33
BrianTaylor

Moira – I had trouble paying with my Barclaycard visa credit card, which turned out to be because their fraud system decided to block the payment, but it later paid by Barclaycard mastercard with no trouble.
Barclaycard claimed to have contacted me, but they hadn’t. I’ve had had trouble paying international payments with barclaycard over years, so now use my NatWest card with no trouble so far.

22-01-12 08:59
MoiraPinchin

Thanks Brian I had no problem last year my mam had her payment stopped by Natwest but when she phoned they unblocked it while she was on the phone, I tried paying while I had barclays on the phone while I tried to pay they phoned me back and had a IT person supposedly speaking to them but still blocked will phone Anfi tomorrow see if they can help.

22-01-12 09:28
AlanRoffey

Quote:
Originally Posted by BrianTaylor View Post
Moira – I had trouble paying with my Barclaycard visa credit card, which turned out to be because their fraud system decided to block the payment, but it later paid by Barclaycard mastercard with no trouble.
Barclaycard claimed to have contacted me, but they hadn’t. I’ve had had trouble paying international payments with barclaycard over years, so now use my NatWest card with no trouble so far.
I have the same problem, and have done so on two appartments for the past 4 years.
The problem is with your bank doing a security check on your payment. (Not a bad idea when you consider the amount.) Just contact the fraud department at Barclays, and they will unlock your payment having checked that it is not fraudulant, You will then probably have to re-enter Anfi web site and resubmit the payment because it has timed out.
Regards
AJR

22-01-12 10:29
RobertDickson

I had the same trouble with Lloyds TSB.
It blocked the payment and gave me a reference number to quote to Lloyds.
I phoned them up, quoted the number and he could tell me who I was trying to make the payment to etc.
He done a quick security check and cleared it. Told me to give it 5 minutes and the payment would go through.
He said there had been a lot of internet fraud involving foreign payments over the last couple of months.
Logged back in after 5 minutes and it went through no problem.
Suppose it’s nice to know someone is looking after your money.

Regards

Robert

22-01-12 10:55
MoiraPinchin

Thanks
I have spoken to the fraud people and have been doing so since Thursday every time I phone they say okay try again in a hour but still no success after 72hrs and 15 phone calls.

22-01-12 14:30
AlanRoffey

Quote:
Originally Posted by MoiraPinchin View Post
Thanks
I have spoken to the fraud people and have been doing so since Thursday every time I phone they say okay try again in a hour but still no success after 72hrs and 15 phone calls.
Sounds like a call to Barclays Customer Service Department, with a complaint, is needed. You could try another card if you have one.
AJR

23-01-12 13:05
MaureenNorgate

Hi Moira,

You can ring Collections on 0034 928 152990 (Wayne Jowett) and he will be able to take your credit card details over the phone. I had problems last year and paid that way.

Mo

23-01-12 19:21
MoiraPinchin

Thanks everyone I called Anfi today problem was the card not being secure core registered

[Anonymous]

Anonymous

#2306

19-12-08 10:21
BruceEBailey

Works to solarium and bar on Anfi Island

From anfi.com website: November 2008

ISLAND WORKS

Dear Members and Guests, *

With the intention of upgrading and maintaining our installations and amenities to the highest of standards, it is a pleasure to announce that work is to begin on the solarium and snack bar area on the Anfi Island. *

As of 3rd November, the sun lounging area and snack bar will be removed so that work may begin on renewing the whole area. Please accept our apologies for any inconvenience this work may cause but do assure you that the works will be carried out as efficiently and with as little disturbance as possible. *

Thank you for your understanding in this matter

19-12-08 10:23
BruceEBailey
Re: Works to solarium and bar on Anfi Island

It has now been brought to my attention that these works have been halted by the local authority as Anfi do not have all the proper permissions in place to carry out the works.

As usual they think they have the devine right ……

We will now have to wait to see how long it will be before this is completed

15-02-09 13:01
DanielO’Mahony
Re: Works to solarium and bar on Anfi Island

Quote:
Originally Posted by 6E4D46454946280
It has now been brought to my attention that these works have been halted by the local authority as Anfi do not have all the proper permissions in place to carry out the works.

As usual they think they have the devine right ……

We will now have to wait to see how long it will be before this is completed
We are due to go to Anfi in about 6 weeks and really enjoy our cocktail on Heart Island at the end of the afternoon! *Is the bar still closed and is the work on *the island still ongoing? *I hope it is all resolved. Mandy *::)

15-02-09 14:55
BruceEBailey
Re: Works to solarium and bar on Anfi Island

Hi Mandy,

As far as I know the works on Anfi Island are still stopped but……… I have heard that they may start again soon.

I will be at Anfi Monday week for an ABC Committee meeting and will try to get ‘chapter & verse’ on the situation

15-02-09 15:55
DanielO’Mahony
Re: Works to solarium and bar on Anfi Island

Quote:
Originally Posted by 45666D6E626D030
Hi Mandy,

As far as I know the works on Anfi Island are still stopped but……… I have heard that they may start again soon.

I will be at Anfi Monday week for an ABC Committee meeting and will try to get ‘chapter & verse’ on the situation
Thank you Bruce,
that would be great, have a good week!

03-03-09 15:11
DanielO’Mahony
Re: Works to solarium and bar on Anfi Island

Hi Bruce, hope you had a good week at Anfi, do you have any news on the building work on Heart Island?

03-03-09 18:17
BruceEBailey
Re: Works to solarium and bar on Anfi Island

Hi Mandy,
Got back late last night. Had a good but busy time with committee and other meetings.
At present there is no date for the works to Anfi Island to restart.
There was , as usual, and administrative ‘cock up’ on Anfi behalf and the National Coastal Council has stopped works indefinitely.
Anfi are apparently trying to get the correct approvals in place but……… nothing more is known at the moment

03-03-09 18:58
DanielO’Mahony
Re: Works to solarium and bar on Anfi Island

Hi Bruce, thanks for getting back to me. Its a shame about heart island, is it neat and tidy though, and i was wondering where you get the ferry tickets from etc?
Mandy

04-03-09 10:38
BruceEBailey
Re: Works to solarium and bar on Anfi Island

Hi Mandy,

The walkway around the island is still there and the ferries still leave from the jetty.

the deep water swimming area is still accessible and has a new ladder for entrance and exit from the water.

Only the old sunbed and bar area are screened off with green netting

04-03-09 18:36
DanielO’Mahony
Re: Works to solarium and bar on Anfi Island

Hi Bruce, thanks for the info on Heart Island. Any suggestions where to catch the last of the sun with a nice cold beer and a glass of wine!
Mandy

05-03-09 09:25
BruceEBailey
Re: Works to solarium and bar on Anfi Island

Mandy,

With happy hour at Monte Anfi now being from 5.00pm – 7.00pm, somewhere near the bar up there is a good place.

12-03-09 07:34
john.porteous
Re: Works to solarium and bar on Anfi Island

For the last bit of sun, try the Mem Saab or Gran Anfi bar, they get the sun much later than Monti, though you have to walk a bit further and I’m not sure about happy hours – try them all (not necessaraly on the same night)

14-03-09 13:58
BrianPalin
Re: Works to solarium and bar on Anfi Island

From Anfi.com 10/03/09

ISLAND WORKS

Dear Members and Guests,

At the end of 2008 we announced that work would be starting on the repair of the solarium and snack bar area on the Anfi Island. Work did in fact start at the beginning of November 2008 with all good intentions of being finished before the end of January 2009.

Unfortunately due to administrative correspondence between Anfi and the Coastal Authorities in Madrid, the work has had to stop for the time being, pending their full revision of the documentation and plans for the area. As soon as their revision has been concluded, work will be recommenced immediately.

Anfi apologies for any inconvenience caused to our members and guests who enjoy using the island during their stay and hope that this matter will be resolved as soon as possible.

11-05-09 06:39
john.porteous
Re: Works to solarium and bar on Anfi Island

As of 4th May the whole area that used to be the solarium and island bar still fenced off with no work. Anfi claim that had all the necessary permissions and that the problem is that there has been due to an election and a change in local politicians ! Allow a bit more time to get tickets for the ferry on the busy market days as it gets a bit of a squash.

11-05-09 14:36
BruceEBailey
Re: Works to solarium and bar on Anfi Island

Looking at the area from my balcony and still no restart of the works.

Anfi did not have all the permissions and are having to re-apply >:(

13-05-09 17:57
LiamHallinan
Re: Works to solarium and bar on Anfi Island

Hi all

Due to arrive at Monte in 25th, where can tickets for ferry (to Pte Rico>>Mogan) be purchased if island bar is closed?

Thanks
Liam

15-05-09 17:55
BobChadwick
Re: Works to solarium and bar on Anfi Island

There was a man sat under a brolley at the end of the jetty yesterday, selling tickets. 🙂

30-08-09 16:48
BruceEBailey
Re: Works to solarium and bar on Anfi Island

The end of the island is now looking very sick.
I was there last week. Some trees in the works area have died and have been cut down but not yet removed. Very sad.
There is no movement with the works and, after discussions with management, it does not look as if there will be any progress in the foreseeable future :-/

30-10-09 18:20
BobMcIntosh
Re: Works to solarium and bar on Anfi Island

What is goiug on?
Work now seems to be at a standstill and the reps tell you what they feel like.
Bob

31-10-09 08:59
BruceEBailey
Re: Works to solarium and bar on Anfi Island

The works on the island were stopped by a government body known as the COSTAS. They control all works in relation to the coastline in Spain.

Apparently Anfi did not have full permission to carry out the works and the Costas stopped.

so far, Anfi and the Costas have not reached agreement over whar can and cannot be done.

01-11-09 10:08
AlanRoffey
Re: Works to solarium and bar on Anfi Island

As this is a ongoing situation I think Anfi should be made to put the Island back into its original condition. Can the joint committees do anything about the site. some of our maintenance fees go towards its upkeep!
Alan

01-11-09 11:00
BruceEBailey
Re: Works to solarium and bar on Anfi Island

Anfi are not allowed into the fenced off area. The Costas Authority have put a total ban on entry until any decision about the future is made.

They only have been allowed access once to do some felling of trees that had died

02-01-10 20:08
DenisMilnes
Re: Works to solarium and bar on Anfi Island

Hi All
GOOD NEWS
Posted on the Anfi.com website:- ALL permits have been received & work will start shortly.
I just hope manyana ( if thats how you spell it ) does not apply
Denis

16-02-10 12:12
BruceEBailey
Re: Works to solarium and bar on Anfi Island

Latest news, as of last week.

Permissions have allegedly been granted for the solarium floor to be reinstated and the bar replaced. i.e. Put back basically as it was before.

Permissions for any restaurant have to be requested again and will come as and when, if ever.

Works are allegedly due to start as soon as constructors can be appointed.

No definite date given yet

17-03-10 17:13
BruceEBailey
Re: Works to solarium and bar on Anfi Island

Received word today that works have started this week to clear all the rubbish from the fenced off area in anticipation of the formal works being restarted shortly.

Will give more news on dates when available

17-03-10 17:15
seanhassall
Re: Works to solarium and bar on Anfi Island

Hurray ! Get the Beers in !!

19-08-10 15:33
StevenThripp

Hi could you tell me if the work on the island has started if so do you know how far they have got

20-08-10 12:23
KarenPearson

No the work should have started on 1st August 2010 but I have been told by Anfi the contractors will not start woirk till they have correct paperwork from Coatal Authority. So we will have to wait as usual for the red tape to be sorted.
Karen Pearson

15-09-10 20:59
DiJones

we were at anfi last week – 6th sept 2010 and still no commencement of work such a shame

19-09-10 15:10
BruceEBailey

As of today there is still no further movement with the works to the island.
I will try to find out more at tomorrow’s committee meeting

04-10-10 17:44
BruceEBailey

We have now been informed that works started on the island last Thursday 30th September.
It is reported that they should be complete by Easter 2011

12-01-11 16:54
DavidPancott

Work is well under way, lots of concrete bases have been built. Unfortunately you can only walk half way round the island at the moment as it has been fenced off.

16-02-11 16:24
BrianPalin

Latest news and photos in the members area of anfi.com.

18-02-11 18:57
DavidPancott

Where abouts are the photo’s in the members area. The newest photo’s under the photo’s heading are from 2008? Or am I in the completely the wrong area?

18-02-11 20:59
ThomasTibbs

Hi depancott,

You will find them in the members area of ANFI.COM just go to the members area and sign in

jude
workington
cumbria

23-02-11 15:56
BrianPalin
Pictures from February 2011

http://www.anfi.com/Resources/Fotos_…1723FotoP1.jpg
February 2011

http://www.anfi.com/Resources/Fotos_…1723FotoP2.jpg
February 2011

http://www.anfi.com/Resources/Fotos_…1727FotoP1.jpg
February 2011

http://www.anfi.com/Resources/Fotos_…1727FotoP2.jpg
February 2011

25-02-11 14:22
LiamHallinan

IS there any indication re the duration of the works, that is if they are permitted to continue to completion w/o any more delays?

25-02-11 15:57
KarenPearson

I was told at the last committee meeting that the work will be finished before Easter. I guess if it isn’t they will continue until it is.

25-02-11 19:24
MikeBeral

At Anfi now, and there is at least some evidence of works – about a dozen workmen, some diggers, and a lorry load of concrete delivered. Good to see some work starting at last, but it may be as well that Easter is late this year if they are saying it (whatever “it” is) will be finished by then! But the gardens are looking very good and well maintained, and the sun is shining (of course!), and we are only here once a year I have high hopes for 2012.

21-03-11 20:50
DanielO’Mahony

Any update on the bar on Heart Island?

22-03-11 08:31
BruceEBailey

Planned date is still end of March – Easter. I will try to find out about the final date.

22-03-11 14:14
ShaunHubbard

Just back from Anfi, they have the palm trees in and other plants, some decking down but no building as yet. The rep was saying June for completion. Unless they move really quickly, this time the rep might be right!

22-03-11 15:18
BrianPalin

More Pictures

http://www.anfi.com/Resources/Fotos_…4273FotoP1.jpg
March 2011

http://www.anfi.com/Resources/Fotos_…4273FotoP2.jpg
March 2011

http://www.anfi.com/Resources/Fotos_…4274FotoP1.jpg
March 2011

http://www.anfi.com/Resources/Fotos_…4274FotoP2.jpg
March 2011

05-04-11 14:16
DanielO’Mahony

Hi, I was just wondering if any one had recently returned from Anfi and if so is there any more progress on Heart Island ?

05-04-11 15:05
BruceEBailey

The works should be complete by Easter

05-04-11 16:51
WolfgangMaerz

No, we left mid-march and it looked to complete in summer. This was also confirmed by a rep. It may also turn out to be autumn including the building.

Cheers

06-04-11 15:24
BrianPalin

Now expected to be completed by May 2011. (anfi.com members area) Updated pictures below.

http://www.anfi.com/Resources/Fotos_…5516FotoP1.jpg
April 2011

http://www.anfi.com/Resources/Fotos_…5516FotoP2.jpg

April 2011

http://www.anfi.com/Resources/Fotos_…5520FotoP1.jpg

April 2011

26-04-11 15:35
JeremyMoss

i shall be going out on may 21st so i shall find out what is happening to the island & its amenities.

07-05-11 11:08
GrahamHunter

we came back from anfi in feb 2011 and the work has restarted although it looks like the usual spanish slow pace

17-05-11 17:10
JeremyMoss

@arkwright , i’ll let you know when i get back ! next week !

18-05-11 10:12
BrianPalin

Works on the island were still ongoing when we left 16th May.

18-05-11 14:45
RobertDickson

Whatever happened to easter???
Or is that a silly question???

I’ve only been an Anfi member since 2009 and have never seen this area on the island as anything other than a ‘work in progress’

Hopefully it will be worth the wait.

Taking the mother in-law out on 13th June (wife also!!!) looking forward to showing her round

Regards

Robert

24-05-11 12:56
BruceEBailey

Date received at ABC committee meeting last Thursday was 1st JULY 2011 for completion

We shall wait and see:confused:;):)

26-05-11 15:26
BrianPalin

Latest pictures from anfi.com: (click on each picture to enlarge)

http://www.anfi.com/Resources/Fotos_…8405FotoP2.jpg
May 2011

http://www.anfi.com/Resources/Fotos_…8406FotoP1.jpg
May 2011

http://www.anfi.com/Resources/Fotos_…8406FotoP2.jpg
May 2011

29-05-11 17:15
JeremyMoss

i have just returned from anfi & i feel that it wont be finished for at least a year.

31-05-11 09:03
DaveHobbs

RE WORKS ON SOLARIUM.

Hi just returned from a week in Gran Anfi and the solarium is well under way,due to be finished in the next 6 weeks ready for aug hols. Apparantly it is to be a bar/restaurant there are decking areas which is well spaced out (chill out areas) and some kind of beach. Looks pretty good very anfi style!!!

31-05-11 14:14
JohnBarraclough

Palm trees were delivered during last week so my photo, taken last Monday, is a bit out of date. The works are quite well advanced though and August seems realistic. Wonder what it’ll cost to get in…?

http://i985.photobucket.com/albums/a…eartIsland.jpg

05-06-11 18:11
DavidPancott

It’s a shame they cut costs and planted such young trees. I see there are still no flowers round the edge of the island like there used to be. The over look and feel of the gardens and grounds isn’t a patch on what it used to be!

05-06-11 21:16
JohnBarraclough

Hi

As I mentioned above, the additional palms were planted during the days subsequent to taking my photo and were the largest that could physically be transported onto the island so actually quite mature at around 12 metres. There is still a lot of planting to do and this is what they tend to do really well, so I’m sure it’ll look pretty impressive by the time it’s ready to be unveiled.

01-07-11 17:08
BjornMartensen

Is there anyone at Anfi this week whoi can confirm if the the Island and bar are now fully open ?

01-07-11 19:10
Richard Ford
Is the island open?

Well I am here in Anfi staying in Puerto.
I can see the island.
It is 1st July.
And the island is………..
Wait for it ………
Not finished.
To be fair they have had a large team of builders and gardeners working 14 hours a day on it.
The bar looks nearly complete, lots of turf has been laid.
The paths, decking and paved areas look finished.
It looks as though it could be finished next week.
I will report back next week.
Richard

01-07-11 19:14
Richard Ford

Sorry I have started a new thread.
No it is not open yet but looks promising for next week.
Richard

04-07-11 15:48
Richard Ford

I have moved to Gran from Puerto this week with the children and grandchildren (16 of us) so cannot watch the gardening and building live 🙁
Over the weekend they were busy putting a thatch roof on the bar and there were a few suits visiting to inspect..
This morning they were clearing up with a couple of lorries taking stuff away.
The gardeners were laying more turf and watering.
More news to follow when I have time off from baby sitting.
By the way the inroom wifi at Gran is very good in 402 but my son in 215 says the signal strength is low.
Richard

04-07-11 16:06
BjornMartensen

Hi Chud,

I think this should be in the existing thread in the Anfi Del Mar Urbanisation forum. This will keep all posts on the same subject together.

I do hope the island will be finished when I get there on October.

06-07-11 17:15
Richard Ford

I’ll ignore the thread police and carry on here untill I leave next week.
I peered through the fence on my way back from the ferry today.
The gardens are looking good and a large load of soil has been delivered the fill in the last bit where the concrete mixers and rubbish where removed on monday.
The last of the decking is being put down and there are rows of plants ready to be put in.
The thatching on the bar seems to have stopped and they are busy spraying the thatch on the ground with some smelly compound, probably silicon.
My daughter heard a rumour that the site will be opened this weekend so fingers crossed.
No sign of sun beds or chairs yet, but a large sunshade has been installed (one suspended from the top by an arm)
Well that’s all for now as I’m off to a big clan gathering at Bella Pasta this evening.
Richard

06-07-11 21:11
BrianPalin

Quote:
Originally Posted by BjornMartensen View Post
Is there anyone at Anfi this week whoi can confirm if the the Island and bar are now fully open ?
From the members area at anfi.com:

By the end of JULY the area should be fully open for all our members and visitors to use, either sunbathing or just having a drink and snack at the small bar whilst looking out to sea! There is only one place you can do that all year round and that’s in Anfi del Mar!

07-07-11 16:21
BrianPalin

Latest pics from anfi.com.

http://www.anfi.com/Resources/Fotos_…0725FotoP1.jpg
June 2011

http://www.anfi.com/Resources/Fotos_…0725FotoP2.jpg
July 2011

http://www.anfi.com/Resources/Fotos_…0933FotoP1.jpg
July 2011

09-07-11 07:15
Richard Ford

Great excitment yesterday, a whole load of chairs and cushions have been delivered.
An icecream dispenser has also arrived.
The thatch on the bar is just about finished.
The bad news is there is still a lot of finishing off to do so it looks as though it won’t be finished this week.
I chatted with the man who sells the ferry tickets and he says that 1st of August is now the opening date.
Ah well I guess it might be ready for my free week next year.

10-07-11 10:56
Richard Ford

I have attached some photos taken on 10th July

10-07-11 11:15
BrianPalin

Brilliant photos Chud, looks like the works will soon be completed and that Island fully open at last.

Brian

10-07-11 11:42
BjornMartensen

I look forward to a drink at the bar on my next visit. It all looks very good but it has taken sooooo long;)

12-07-11 17:46
Richard Ford

I’m back home now 🙁 so missed the grand opening.
My Daughter is out there for another week and has promised to send me some photos.

14-07-11 14:39
DoreenSwan

Photos of the island look good. Looking forward to showing my son, who is coming out in September with us.
It was bit disappointing when we were there in May, still not able to access all the island.
Looking forward to going back.

20-07-11 18:39
RuthHawksworth

Hi, I’m new so apologise if this is in the wrong place. Just been talking to my rep who said the island is opening on Tuesday 26th July and will have a “chill out bar with those lovely double bed/settees and chill out music in the evening.”

21-07-11 10:05
DoreenSwan

Hi Ruth

Welcome to the forum, yes you have posted in the right place. Sounds lovely doesnt it.
Can wait to get back there in Sept.
Hope you continue to post on the forum, its great to see people using the website more.

Doreen

29-07-11 12:43
BrianPalin

Saw this on facebook:

OPENING OF MAROA CLUB DE MAR ON ANFI ISLAND

Maroa is a new bar, restaurant and sun-bathing area which is opening 26th July on the Anfi Island.

Maroa will be open from 09:00 – 02:00. Sun beds drinks and snacks during the day and dining and chill out bar in the evening.
Best Regards,
Anfi Group
Community Manager

and from anf.com:

http://www.anfi.com/front/EN/imagenes/logoCPA.gif http://www.anfi.com/front/EN/imagenes/menu/t_cma_cn.gif

OPENING OF MAROA CLUB DE MAR ON ANFI ISLAND

We are aware that Members have been eagerly waiting to be able to return to the Anfi Island solarium. It’s our pleasure then, to inform you that the work has been completed and the area is now open for all our Members and visitors to enjoy whether it’s for a day of sunbathing, to have a drink or to enjoy a daytime snack or an evening meal.
The area has recovered its greenery since palm trees, grass and other shrubs have been planted. The framework and materials for items such as the kiosk, outdoor furniture, the showers and the lighting have been carefully chosen to merge into the surroundings as well as to provide a really ‘chill out’ setting. The result is, indeed, a delight to the eye. We are posting some photos here so you can see how it looks before your next visit to Anfi.
The area consists of a solarium, snack-bar, restaurant and bar lounge. The solarium opens daily from 10.00h to 20.00h and you can rent either individual or double sunbeds or an exotic Balines bed (towel, mattress, parasol and welcome cocktail included!)
The snack bar will be serving food and cocktails such as fajitas, salads, daiquiris, gin-tonics, etc., which can be enjoyed from the comfort of your sunbed or, if you prefer, you can have a complete meal at the dining area by the bar. The new management emphasise their commitment to using only the best quality fresh and local ingredients.
In the evening, from 19.00h onwards, the limelight will fall on the restaurant and bar lounge zone as drinks, cocktails and quality cuisine will be offered to those who wish to enjoy their soirée by the sea at dusk accompanied by background music or a live show.
Maroa Club de Mar is the name of the company that has taken on the challenge to manage and offer a high standard of service in this idyllic corner of our Anfi Island. We are convinced that they will match Anfi’s high standards by warmly welcoming guests and attending to their every need, to make them feel relaxed and comfortable.
The combination of the location’s splendid natural features, the luxurious fixtures and fittings and the relaxing ‘chill out’ ambience – all carefully created in such a privileged setting – will inevitably tempt us to indulge our senses and wile away some time there. Won’t it…?

http://www.anfi.com/media/noticias/149.jpg

02-08-11 09:06
LiamHallinan

Maroa is all its cracked up to be. Very chilled and relaxed. Opens out on to the steps to the sea. Great sunbeds at €12/day. Waiter service to the sunbeds. Water spray “corridor” to cool down if you dont want the sea. Food is good, bar choice is good and not over priced to be fair e.g. Brand Bacardi and bottle oof coke light €5.25. Fair enough I think when you consider what you can pay at the other Anfi based bars.

02-08-11 20:01
RobertDickson

€12/day for a sunbed.
Is that for one person??
Or is it a big one for 2??

Regards

Robert

02-08-11 20:46
MichaelSpencer

Hi.
€12 per single, plus free drink.
€20 per double plus 2 free drinks
€40 per double on the Beach section plus free bottle of wine.
€100 per Gazebo plus free bottle of champagne.

We saw a lot of the doubles used and a few of the singles by the gate to the sea at the bottom end.

Mike.

07-08-11 16:53
AlanWatson

At last. Island completely open on Wednesday 27th. July. Can’t understand why anyone thought it wouldn’t open then – a wedding reception was booked on the Saturday for the one of the contractors daughters!!! – went on until 2a.m.
It looks really top notch. Nice snack menu and good restaurant menu for the evening. Having teething problems with waiters etc.. but thoroughly enjoyed our meal – prices are very competitive.

10-08-11 12:56
TonyFuge

The Island looks really nice hope to see it next year.

02-10-11 18:10
RichardWalsh
The demise of the island

Just back from our annual trip on Anfi which we look forward to so much. We love our little quiet walk morning and evening around the island. I hope we are not in any way prudish or not with the times (in other words we are not set in our ways) Arrived on the Saturday to loud music coming from the island. As we are in the Beach Club, this is a good distance away. Took a walk late that evening and didn’t like what we found. The beds in the outside lounge full of young partygoers, looked like a stag night, had all the gear anyway. The carry on was for all to see. Was just glad we had no kids with us which could have so easily happened. Sunday was no differenent.
What is happening. Its terrible. Somewhere that was nice and serene has now been turned into a brothel. Sorry but thats what it looks like (behind a cage).

Anfi member for years.

08-10-11 11:34
RichardWalsh
The demise of the island

God the island was a lovely quiet place to take a walk in the evening. Used to really look forward to that walk but this year when we arrived (Beach Club) good distance away Saturday afternoon 2.00 p.m. we could hear the noise. We are not adverse to fun, I must add that, holidays are holidays but this was loud and could be heard from the Beach Club. On further investigation, wow, walking round the island the beds need I say more, there was a stag party going on in the middle of the afternoon and a lot of them were the worse for wear. We were just glad we had no small children with us. What is it like! I’m sure they want to generate money, the bar and restaurant part looks lovely, not a prud but what can I say, its in really bad taste.
Spoke to a lot of others that felt the same so we weren’t on our own.
Feel saddened they seem to be just doing what they like now, and its such a wonderful spot.
xx

[Anonymous]

Anonymous

#2306

19-12-08 10:21
BruceEBailey

Works to solarium and bar on Anfi Island

From anfi.com website: November 2008

ISLAND WORKS

Dear Members and Guests, *

With the intention of upgrading and maintaining our installations and amenities to the highest of standards, it is a pleasure to announce that work is to begin on the solarium and snack bar area on the Anfi Island. *

As of 3rd November, the sun lounging area and snack bar will be removed so that work may begin on renewing the whole area. Please accept our apologies for any inconvenience this work may cause but do assure you that the works will be carried out as efficiently and with as little disturbance as possible. *

Thank you for your understanding in this matter

19-12-08 10:23
BruceEBailey
Re: Works to solarium and bar on Anfi Island

It has now been brought to my attention that these works have been halted by the local authority as Anfi do not have all the proper permissions in place to carry out the works.

As usual they think they have the devine right ……

We will now have to wait to see how long it will be before this is completed

15-02-09 13:01
DanielO’Mahony
Re: Works to solarium and bar on Anfi Island

Quote:
Originally Posted by 6E4D46454946280
It has now been brought to my attention that these works have been halted by the local authority as Anfi do not have all the proper permissions in place to carry out the works.

As usual they think they have the devine right ……

We will now have to wait to see how long it will be before this is completed
We are due to go to Anfi in about 6 weeks and really enjoy our cocktail on Heart Island at the end of the afternoon! *Is the bar still closed and is the work on *the island still ongoing? *I hope it is all resolved. Mandy *::)

15-02-09 14:55
BruceEBailey
Re: Works to solarium and bar on Anfi Island

Hi Mandy,

As far as I know the works on Anfi Island are still stopped but……… I have heard that they may start again soon.

I will be at Anfi Monday week for an ABC Committee meeting and will try to get ‘chapter & verse’ on the situation

15-02-09 15:55
DanielO’Mahony
Re: Works to solarium and bar on Anfi Island

Quote:
Originally Posted by 45666D6E626D030
Hi Mandy,

As far as I know the works on Anfi Island are still stopped but……… I have heard that they may start again soon.

I will be at Anfi Monday week for an ABC Committee meeting and will try to get ‘chapter & verse’ on the situation
Thank you Bruce,
that would be great, have a good week!

03-03-09 15:11
DanielO’Mahony
Re: Works to solarium and bar on Anfi Island

Hi Bruce, hope you had a good week at Anfi, do you have any news on the building work on Heart Island?

03-03-09 18:17
BruceEBailey
Re: Works to solarium and bar on Anfi Island

Hi Mandy,
Got back late last night. Had a good but busy time with committee and other meetings.
At present there is no date for the works to Anfi Island to restart.
There was , as usual, and administrative ‘cock up’ on Anfi behalf and the National Coastal Council has stopped works indefinitely.
Anfi are apparently trying to get the correct approvals in place but……… nothing more is known at the moment

03-03-09 18:58
DanielO’Mahony
Re: Works to solarium and bar on Anfi Island

Hi Bruce, thanks for getting back to me. Its a shame about heart island, is it neat and tidy though, and i was wondering where you get the ferry tickets from etc?
Mandy

04-03-09 10:38
BruceEBailey
Re: Works to solarium and bar on Anfi Island

Hi Mandy,

The walkway around the island is still there and the ferries still leave from the jetty.

the deep water swimming area is still accessible and has a new ladder for entrance and exit from the water.

Only the old sunbed and bar area are screened off with green netting

04-03-09 18:36
DanielO’Mahony
Re: Works to solarium and bar on Anfi Island

Hi Bruce, thanks for the info on Heart Island. Any suggestions where to catch the last of the sun with a nice cold beer and a glass of wine!
Mandy

05-03-09 09:25
BruceEBailey
Re: Works to solarium and bar on Anfi Island

Mandy,

With happy hour at Monte Anfi now being from 5.00pm – 7.00pm, somewhere near the bar up there is a good place.

12-03-09 07:34
john.porteous
Re: Works to solarium and bar on Anfi Island

For the last bit of sun, try the Mem Saab or Gran Anfi bar, they get the sun much later than Monti, though you have to walk a bit further and I’m not sure about happy hours – try them all (not necessaraly on the same night)

14-03-09 13:58
BrianPalin
Re: Works to solarium and bar on Anfi Island

From Anfi.com 10/03/09

ISLAND WORKS

Dear Members and Guests,

At the end of 2008 we announced that work would be starting on the repair of the solarium and snack bar area on the Anfi Island. Work did in fact start at the beginning of November 2008 with all good intentions of being finished before the end of January 2009.

Unfortunately due to administrative correspondence between Anfi and the Coastal Authorities in Madrid, the work has had to stop for the time being, pending their full revision of the documentation and plans for the area. As soon as their revision has been concluded, work will be recommenced immediately.

Anfi apologies for any inconvenience caused to our members and guests who enjoy using the island during their stay and hope that this matter will be resolved as soon as possible.

11-05-09 06:39
john.porteous
Re: Works to solarium and bar on Anfi Island

As of 4th May the whole area that used to be the solarium and island bar still fenced off with no work. Anfi claim that had all the necessary permissions and that the problem is that there has been due to an election and a change in local politicians ! Allow a bit more time to get tickets for the ferry on the busy market days as it gets a bit of a squash.

11-05-09 14:36
BruceEBailey
Re: Works to solarium and bar on Anfi Island

Looking at the area from my balcony and still no restart of the works.

Anfi did not have all the permissions and are having to re-apply >:(

13-05-09 17:57
LiamHallinan
Re: Works to solarium and bar on Anfi Island

Hi all

Due to arrive at Monte in 25th, where can tickets for ferry (to Pte Rico>>Mogan) be purchased if island bar is closed?

Thanks
Liam

15-05-09 17:55
BobChadwick
Re: Works to solarium and bar on Anfi Island

There was a man sat under a brolley at the end of the jetty yesterday, selling tickets. 🙂

30-08-09 16:48
BruceEBailey
Re: Works to solarium and bar on Anfi Island

The end of the island is now looking very sick.
I was there last week. Some trees in the works area have died and have been cut down but not yet removed. Very sad.
There is no movement with the works and, after discussions with management, it does not look as if there will be any progress in the foreseeable future :-/

30-10-09 18:20
BobMcIntosh
Re: Works to solarium and bar on Anfi Island

What is goiug on?
Work now seems to be at a standstill and the reps tell you what they feel like.
Bob

31-10-09 08:59
BruceEBailey
Re: Works to solarium and bar on Anfi Island

The works on the island were stopped by a government body known as the COSTAS. They control all works in relation to the coastline in Spain.

Apparently Anfi did not have full permission to carry out the works and the Costas stopped.

so far, Anfi and the Costas have not reached agreement over whar can and cannot be done.

01-11-09 10:08
AlanRoffey
Re: Works to solarium and bar on Anfi Island

As this is a ongoing situation I think Anfi should be made to put the Island back into its original condition. Can the joint committees do anything about the site. some of our maintenance fees go towards its upkeep!
Alan

01-11-09 11:00
BruceEBailey
Re: Works to solarium and bar on Anfi Island

Anfi are not allowed into the fenced off area. The Costas Authority have put a total ban on entry until any decision about the future is made.

They only have been allowed access once to do some felling of trees that had died

02-01-10 20:08
DenisMilnes
Re: Works to solarium and bar on Anfi Island

Hi All
GOOD NEWS
Posted on the Anfi.com website:- ALL permits have been received & work will start shortly.
I just hope manyana ( if thats how you spell it ) does not apply
Denis

16-02-10 12:12
BruceEBailey
Re: Works to solarium and bar on Anfi Island

Latest news, as of last week.

Permissions have allegedly been granted for the solarium floor to be reinstated and the bar replaced. i.e. Put back basically as it was before.

Permissions for any restaurant have to be requested again and will come as and when, if ever.

Works are allegedly due to start as soon as constructors can be appointed.

No definite date given yet

17-03-10 17:13
BruceEBailey
Re: Works to solarium and bar on Anfi Island

Received word today that works have started this week to clear all the rubbish from the fenced off area in anticipation of the formal works being restarted shortly.

Will give more news on dates when available

17-03-10 17:15
seanhassall
Re: Works to solarium and bar on Anfi Island

Hurray ! Get the Beers in !!

19-08-10 15:33
StevenThripp

Hi could you tell me if the work on the island has started if so do you know how far they have got

20-08-10 12:23
KarenPearson

No the work should have started on 1st August 2010 but I have been told by Anfi the contractors will not start woirk till they have correct paperwork from Coatal Authority. So we will have to wait as usual for the red tape to be sorted.
Karen Pearson

15-09-10 20:59
DiJones

we were at anfi last week – 6th sept 2010 and still no commencement of work such a shame

19-09-10 15:10
BruceEBailey

As of today there is still no further movement with the works to the island.
I will try to find out more at tomorrow’s committee meeting

04-10-10 17:44
BruceEBailey

We have now been informed that works started on the island last Thursday 30th September.
It is reported that they should be complete by Easter 2011

12-01-11 16:54
DavidPancott

Work is well under way, lots of concrete bases have been built. Unfortunately you can only walk half way round the island at the moment as it has been fenced off.

16-02-11 16:24
BrianPalin

Latest news and photos in the members area of anfi.com.

18-02-11 18:57
DavidPancott

Where abouts are the photo’s in the members area. The newest photo’s under the photo’s heading are from 2008? Or am I in the completely the wrong area?

18-02-11 20:59
ThomasTibbs

Hi depancott,

You will find them in the members area of ANFI.COM just go to the members area and sign in

jude
workington
cumbria

23-02-11 15:56
BrianPalin
Pictures from February 2011

http://www.anfi.com/Resources/Fotos_…1723FotoP1.jpg
February 2011

http://www.anfi.com/Resources/Fotos_…1723FotoP2.jpg
February 2011

http://www.anfi.com/Resources/Fotos_…1727FotoP1.jpg
February 2011

http://www.anfi.com/Resources/Fotos_…1727FotoP2.jpg
February 2011

25-02-11 14:22
LiamHallinan

IS there any indication re the duration of the works, that is if they are permitted to continue to completion w/o any more delays?

25-02-11 15:57
KarenPearson

I was told at the last committee meeting that the work will be finished before Easter. I guess if it isn’t they will continue until it is.

25-02-11 19:24
MikeBeral

At Anfi now, and there is at least some evidence of works – about a dozen workmen, some diggers, and a lorry load of concrete delivered. Good to see some work starting at last, but it may be as well that Easter is late this year if they are saying it (whatever “it” is) will be finished by then! But the gardens are looking very good and well maintained, and the sun is shining (of course!), and we are only here once a year I have high hopes for 2012.

21-03-11 20:50
DanielO’Mahony

Any update on the bar on Heart Island?

22-03-11 08:31
BruceEBailey

Planned date is still end of March – Easter. I will try to find out about the final date.

22-03-11 14:14
ShaunHubbard

Just back from Anfi, they have the palm trees in and other plants, some decking down but no building as yet. The rep was saying June for completion. Unless they move really quickly, this time the rep might be right!

22-03-11 15:18
BrianPalin

More Pictures

http://www.anfi.com/Resources/Fotos_…4273FotoP1.jpg
March 2011

http://www.anfi.com/Resources/Fotos_…4273FotoP2.jpg
March 2011

http://www.anfi.com/Resources/Fotos_…4274FotoP1.jpg
March 2011

http://www.anfi.com/Resources/Fotos_…4274FotoP2.jpg
March 2011

05-04-11 14:16
DanielO’Mahony

Hi, I was just wondering if any one had recently returned from Anfi and if so is there any more progress on Heart Island ?

05-04-11 15:05
BruceEBailey

The works should be complete by Easter

05-04-11 16:51
WolfgangMaerz

No, we left mid-march and it looked to complete in summer. This was also confirmed by a rep. It may also turn out to be autumn including the building.

Cheers

06-04-11 15:24
BrianPalin

Now expected to be completed by May 2011. (anfi.com members area) Updated pictures below.

http://www.anfi.com/Resources/Fotos_…5516FotoP1.jpg
April 2011

http://www.anfi.com/Resources/Fotos_…5516FotoP2.jpg

April 2011

http://www.anfi.com/Resources/Fotos_…5520FotoP1.jpg

April 2011

26-04-11 15:35
JeremyMoss

i shall be going out on may 21st so i shall find out what is happening to the island & its amenities.

07-05-11 11:08
GrahamHunter

we came back from anfi in feb 2011 and the work has restarted although it looks like the usual spanish slow pace

17-05-11 17:10
JeremyMoss

@arkwright , i’ll let you know when i get back ! next week !

18-05-11 10:12
BrianPalin

Works on the island were still ongoing when we left 16th May.

18-05-11 14:45
RobertDickson

Whatever happened to easter???
Or is that a silly question???

I’ve only been an Anfi member since 2009 and have never seen this area on the island as anything other than a ‘work in progress’

Hopefully it will be worth the wait.

Taking the mother in-law out on 13th June (wife also!!!) looking forward to showing her round

Regards

Robert

24-05-11 12:56
BruceEBailey

Date received at ABC committee meeting last Thursday was 1st JULY 2011 for completion

We shall wait and see:confused:;):)

26-05-11 15:26
BrianPalin

Latest pictures from anfi.com: (click on each picture to enlarge)

http://www.anfi.com/Resources/Fotos_…8405FotoP2.jpg
May 2011

http://www.anfi.com/Resources/Fotos_…8406FotoP1.jpg
May 2011

http://www.anfi.com/Resources/Fotos_…8406FotoP2.jpg
May 2011

29-05-11 17:15
JeremyMoss

i have just returned from anfi & i feel that it wont be finished for at least a year.

31-05-11 09:03
DaveHobbs

RE WORKS ON SOLARIUM.

Hi just returned from a week in Gran Anfi and the solarium is well under way,due to be finished in the next 6 weeks ready for aug hols. Apparantly it is to be a bar/restaurant there are decking areas which is well spaced out (chill out areas) and some kind of beach. Looks pretty good very anfi style!!!

31-05-11 14:14
JohnBarraclough

Palm trees were delivered during last week so my photo, taken last Monday, is a bit out of date. The works are quite well advanced though and August seems realistic. Wonder what it’ll cost to get in…?

http://i985.photobucket.com/albums/a…eartIsland.jpg

05-06-11 18:11
DavidPancott

It’s a shame they cut costs and planted such young trees. I see there are still no flowers round the edge of the island like there used to be. The over look and feel of the gardens and grounds isn’t a patch on what it used to be!

05-06-11 21:16
JohnBarraclough

Hi

As I mentioned above, the additional palms were planted during the days subsequent to taking my photo and were the largest that could physically be transported onto the island so actually quite mature at around 12 metres. There is still a lot of planting to do and this is what they tend to do really well, so I’m sure it’ll look pretty impressive by the time it’s ready to be unveiled.

01-07-11 17:08
BjornMartensen

Is there anyone at Anfi this week whoi can confirm if the the Island and bar are now fully open ?

01-07-11 19:10
Richard Ford
Is the island open?

Well I am here in Anfi staying in Puerto.
I can see the island.
It is 1st July.
And the island is………..
Wait for it ………
Not finished.
To be fair they have had a large team of builders and gardeners working 14 hours a day on it.
The bar looks nearly complete, lots of turf has been laid.
The paths, decking and paved areas look finished.
It looks as though it could be finished next week.
I will report back next week.
Richard

01-07-11 19:14
Richard Ford

Sorry I have started a new thread.
No it is not open yet but looks promising for next week.
Richard

04-07-11 15:48
Richard Ford

I have moved to Gran from Puerto this week with the children and grandchildren (16 of us) so cannot watch the gardening and building live 🙁
Over the weekend they were busy putting a thatch roof on the bar and there were a few suits visiting to inspect..
This morning they were clearing up with a couple of lorries taking stuff away.
The gardeners were laying more turf and watering.
More news to follow when I have time off from baby sitting.
By the way the inroom wifi at Gran is very good in 402 but my son in 215 says the signal strength is low.
Richard

04-07-11 16:06
BjornMartensen

Hi Chud,

I think this should be in the existing thread in the Anfi Del Mar Urbanisation forum. This will keep all posts on the same subject together.

I do hope the island will be finished when I get there on October.

06-07-11 17:15
Richard Ford

I’ll ignore the thread police and carry on here untill I leave next week.
I peered through the fence on my way back from the ferry today.
The gardens are looking good and a large load of soil has been delivered the fill in the last bit where the concrete mixers and rubbish where removed on monday.
The last of the decking is being put down and there are rows of plants ready to be put in.
The thatching on the bar seems to have stopped and they are busy spraying the thatch on the ground with some smelly compound, probably silicon.
My daughter heard a rumour that the site will be opened this weekend so fingers crossed.
No sign of sun beds or chairs yet, but a large sunshade has been installed (one suspended from the top by an arm)
Well that’s all for now as I’m off to a big clan gathering at Bella Pasta this evening.
Richard

06-07-11 21:11
BrianPalin

Quote:
Originally Posted by BjornMartensen View Post
Is there anyone at Anfi this week whoi can confirm if the the Island and bar are now fully open ?
From the members area at anfi.com:

By the end of JULY the area should be fully open for all our members and visitors to use, either sunbathing or just having a drink and snack at the small bar whilst looking out to sea! There is only one place you can do that all year round and that’s in Anfi del Mar!

07-07-11 16:21
BrianPalin

Latest pics from anfi.com.

http://www.anfi.com/Resources/Fotos_…0725FotoP1.jpg
June 2011

http://www.anfi.com/Resources/Fotos_…0725FotoP2.jpg
July 2011

http://www.anfi.com/Resources/Fotos_…0933FotoP1.jpg
July 2011

09-07-11 07:15
Richard Ford

Great excitment yesterday, a whole load of chairs and cushions have been delivered.
An icecream dispenser has also arrived.
The thatch on the bar is just about finished.
The bad news is there is still a lot of finishing off to do so it looks as though it won’t be finished this week.
I chatted with the man who sells the ferry tickets and he says that 1st of August is now the opening date.
Ah well I guess it might be ready for my free week next year.

10-07-11 10:56
Richard Ford

I have attached some photos taken on 10th July

10-07-11 11:15
BrianPalin

Brilliant photos Chud, looks like the works will soon be completed and that Island fully open at last.

Brian

10-07-11 11:42
BjornMartensen

I look forward to a drink at the bar on my next visit. It all looks very good but it has taken sooooo long;)

12-07-11 17:46
Richard Ford

I’m back home now 🙁 so missed the grand opening.
My Daughter is out there for another week and has promised to send me some photos.

14-07-11 14:39
DoreenSwan

Photos of the island look good. Looking forward to showing my son, who is coming out in September with us.
It was bit disappointing when we were there in May, still not able to access all the island.
Looking forward to going back.

20-07-11 18:39
RuthHawksworth

Hi, I’m new so apologise if this is in the wrong place. Just been talking to my rep who said the island is opening on Tuesday 26th July and will have a “chill out bar with those lovely double bed/settees and chill out music in the evening.”

21-07-11 10:05
DoreenSwan

Hi Ruth

Welcome to the forum, yes you have posted in the right place. Sounds lovely doesnt it.
Can wait to get back there in Sept.
Hope you continue to post on the forum, its great to see people using the website more.

Doreen

29-07-11 12:43
BrianPalin

Saw this on facebook:

OPENING OF MAROA CLUB DE MAR ON ANFI ISLAND

Maroa is a new bar, restaurant and sun-bathing area which is opening 26th July on the Anfi Island.

Maroa will be open from 09:00 – 02:00. Sun beds drinks and snacks during the day and dining and chill out bar in the evening.
Best Regards,
Anfi Group
Community Manager

and from anf.com:

http://www.anfi.com/front/EN/imagenes/logoCPA.gif http://www.anfi.com/front/EN/imagenes/menu/t_cma_cn.gif

OPENING OF MAROA CLUB DE MAR ON ANFI ISLAND

We are aware that Members have been eagerly waiting to be able to return to the Anfi Island solarium. It’s our pleasure then, to inform you that the work has been completed and the area is now open for all our Members and visitors to enjoy whether it’s for a day of sunbathing, to have a drink or to enjoy a daytime snack or an evening meal.
The area has recovered its greenery since palm trees, grass and other shrubs have been planted. The framework and materials for items such as the kiosk, outdoor furniture, the showers and the lighting have been carefully chosen to merge into the surroundings as well as to provide a really ‘chill out’ setting. The result is, indeed, a delight to the eye. We are posting some photos here so you can see how it looks before your next visit to Anfi.
The area consists of a solarium, snack-bar, restaurant and bar lounge. The solarium opens daily from 10.00h to 20.00h and you can rent either individual or double sunbeds or an exotic Balines bed (towel, mattress, parasol and welcome cocktail included!)
The snack bar will be serving food and cocktails such as fajitas, salads, daiquiris, gin-tonics, etc., which can be enjoyed from the comfort of your sunbed or, if you prefer, you can have a complete meal at the dining area by the bar. The new management emphasise their commitment to using only the best quality fresh and local ingredients.
In the evening, from 19.00h onwards, the limelight will fall on the restaurant and bar lounge zone as drinks, cocktails and quality cuisine will be offered to those who wish to enjoy their soirée by the sea at dusk accompanied by background music or a live show.
Maroa Club de Mar is the name of the company that has taken on the challenge to manage and offer a high standard of service in this idyllic corner of our Anfi Island. We are convinced that they will match Anfi’s high standards by warmly welcoming guests and attending to their every need, to make them feel relaxed and comfortable.
The combination of the location’s splendid natural features, the luxurious fixtures and fittings and the relaxing ‘chill out’ ambience – all carefully created in such a privileged setting – will inevitably tempt us to indulge our senses and wile away some time there. Won’t it…?

http://www.anfi.com/media/noticias/149.jpg

02-08-11 09:06
LiamHallinan

Maroa is all its cracked up to be. Very chilled and relaxed. Opens out on to the steps to the sea. Great sunbeds at €12/day. Waiter service to the sunbeds. Water spray “corridor” to cool down if you dont want the sea. Food is good, bar choice is good and not over priced to be fair e.g. Brand Bacardi and bottle oof coke light €5.25. Fair enough I think when you consider what you can pay at the other Anfi based bars.

02-08-11 20:01
RobertDickson

€12/day for a sunbed.
Is that for one person??
Or is it a big one for 2??

Regards

Robert

02-08-11 20:46
MichaelSpencer

Hi.
€12 per single, plus free drink.
€20 per double plus 2 free drinks
€40 per double on the Beach section plus free bottle of wine.
€100 per Gazebo plus free bottle of champagne.

We saw a lot of the doubles used and a few of the singles by the gate to the sea at the bottom end.

Mike.

07-08-11 16:53
AlanWatson

At last. Island completely open on Wednesday 27th. July. Can’t understand why anyone thought it wouldn’t open then – a wedding reception was booked on the Saturday for the one of the contractors daughters!!! – went on until 2a.m.
It looks really top notch. Nice snack menu and good restaurant menu for the evening. Having teething problems with waiters etc.. but thoroughly enjoyed our meal – prices are very competitive.

10-08-11 12:56
TonyFuge

The Island looks really nice hope to see it next year.

02-10-11 18:10
RichardWalsh
The demise of the island

Just back from our annual trip on Anfi which we look forward to so much. We love our little quiet walk morning and evening around the island. I hope we are not in any way prudish or not with the times (in other words we are not set in our ways) Arrived on the Saturday to loud music coming from the island. As we are in the Beach Club, this is a good distance away. Took a walk late that evening and didn’t like what we found. The beds in the outside lounge full of young partygoers, looked like a stag night, had all the gear anyway. The carry on was for all to see. Was just glad we had no kids with us which could have so easily happened. Sunday was no differenent.
What is happening. Its terrible. Somewhere that was nice and serene has now been turned into a brothel. Sorry but thats what it looks like (behind a cage).

Anfi member for years.

08-10-11 11:34
RichardWalsh
The demise of the island

God the island was a lovely quiet place to take a walk in the evening. Used to really look forward to that walk but this year when we arrived (Beach Club) good distance away Saturday afternoon 2.00 p.m. we could hear the noise. We are not adverse to fun, I must add that, holidays are holidays but this was loud and could be heard from the Beach Club. On further investigation, wow, walking round the island the beds need I say more, there was a stag party going on in the middle of the afternoon and a lot of them were the worse for wear. We were just glad we had no small children with us. What is it like! I’m sure they want to generate money, the bar and restaurant part looks lovely, not a prud but what can I say, its in really bad taste.
Spoke to a lot of others that felt the same so we weren’t on our own.
Feel saddened they seem to be just doing what they like now, and its such a wonderful spot.
xx

[Anonymous]

Anonymous

#2278

03-03-13 18:32
NielsGuldbrandtJensen

Beach/Monte/Puerto – Resolution for the change of frequency of the General Meetings

Originally posted on Beach Club board but moved to more general location as it affects Monte & Puerto too

Today I read this on Anfi.com – newsletter:

As you can imagine, this mailing along with the mailings of the nomination paper and the AGM Minutes, add up to a considerable expense for the Club each year, as does the hire of the venue and audiovisual system, and this is one of the principal reasons the Management Company are proposing a ‘Resolution for the change of frequency of the General Meetings’ which will be presented and voted on at the AGM in September. The proposal is to change the frequency of the meetings to once every three years. Full details of the Resolution will be included in your AGM documentation, and we would ask you to read it carefully. It will also be included on the ballot paper for those of you who wish to vote by post.

In my opinion is it a long time to wait for the yearly AGM – am I wrong?

Couldn’t we vote on the homepage? I don’t need all the paper sent!

How many committee meetings will there be per year?

Regards,
Niels

03-05-13 19:13
dianeappleby

I have recently read this proposal too. I think that 3 years is too long to wait for an AGM meeting.
I would think that it needs to be held at least every 2 years minimum. I think we will get a chance to vote on these proposed changes

04-05-13 09:49
WilliamGent

I would agree that a three year gap between “AGM’s” is too long.Perhaps every two years may be acceptable but this would be dependent upon other caveats.Like Niels I would like to know how many committee meetings were envisaged and would our representative be unrestrained in feeding back to members following these.

Bill

06-05-13 16:31
SaverioCalo

Dear Bill,

I do agree with you. A three years gap between AGM’s is too long and it should be more acceptable a General Meeting every two years.
The main problem for doing this is that the AGM must coincide with the election of one elected committee member or three elected committee members in case of OGM.
The elected committee member’s charge lasts three years, in consequence the arithmetic does not let us any choice.

The three years charge of the elected committee members is written in the ABC Constitution. For changing that, in a length of two or four years, it is needed a change of the Constitution.
For changing the Constitution, someone of the ABC members must put a resolution.
The resolution will be approved only if the 75% of the votes sent by the ABC members agree that.

I hope my reply to your first question clear enough. Please let me know if something it is not clear.

The number of the ABC committee meetings per year had been always four, since the establishment of the ABC’s elected committee during the first AGM held in December 16th 1994, until now.
The committee meetings envisaged in the year 2014 are three. It is not yet decided if it is necessary to hold the fourth committee meeting. The decision will be probably taken in June.

Best regards.

Saverio

06-05-13 22:11
WilliamGent

Dear Saverio
Thanks for your response.I still think that to hold a “AGM” only every three years is to make a mock of ” ANNUAL”General Meeting. I hope that members use their vote to reject this proposal.
Bill

07-05-13 19:26
David Ledger

The contribution below on was posted on another website by Denis Milnes. He includes a request that it be passed on. This is very important. It is followed by a post from Richard Weston.

David – chairman

From Denis:-

I was on the Gran Anfi Liaison Committee for 8 years – right from the first election in 2004 until 2012 when I sold my last time there.

The Constitution has always said there would be a General Meeting of owners every three years at which time all three member representatives would be up for election. That wasn’t fair on the owners because, just as the Committee was finding its way and, possibly, able to hold its own in discussions with management, all three might be swept away. There were other inequities.

From the beginning, Mike Corrigan proposed changing the Constitution to hold General Meetings every year the same as the other three Anfi del Mar resorts.

Alternatively, Mike also proposed a change in the voting. As Gran Anfi owners are able to vote only once in three years, they should have 3 votes for each ownership i.e. three times as many as currently allowed.

Also, as there are usually more than three candidates, Mike’s final suggestion was that each owner should be allowed to select three from the field not one.

Aase Simonsen and I both supported him 100% in these proposals.

Needless to say, management said “No.” An emphatic no.

Although I do not think it is right to just roll over and accept the initial rejection, I think you have to review your approach. It doesn’t help to keep nagging about something.

The other owner committee members, I think, felt differently and wanted to raise the issue time and time again. That may have rankled with management and caused them to dig their heels in.

It might also have made them think “One way to get rid of this is to agree to bring all the Anfi del Mar resorts into line – but the other three will change to meetings every three years.”

I have to say that I don’t know how many members each Europe Owners Club has but, I would guess, between them they have 5% at the most. And of those members, how many are active and actually vote?

It is not a nice thing to say but I feel Anfi management know they are on to a winner with this Resolution because a good 80% of the ownership will not be aware of the dangers of this change and half the remainder who might feel some disquiet will simply think “What can we do?”

Can I suggest that each Euro Club lobbies its members now to find out :

Whether they are aware of the proposed change
Whether they are aware of what it means
Whether they would vote against the proposal.
Only owners resident in the British Isles will read this but, please, you have my permission to pass it on to them.

I would so like to be proved wrong.

Denis (Ex Club Gran Anfi liaison committee )

And from Richard:-

I can confirm that most committee members are very concerned at this move. As aluded to in another post, Anfi makes some income from the 15% service charge so saving money is not their agenda. The amount saved will be minor because most of the cost is postage and the accounts will still have to be posted out every year. Postage is some €30k pa per club. They WILL NOT harvest email addresses and communicate in the modern age. What they will save is management staff time for a poorly attended meeting. I can’t argue with that. But the control they will have in getting committee members they want who are easier to manipulate will become a lot easier for them. It will take what little teeth we have away from us.

As for getting a resolution passed it is not as simple as a majority counts. It has to have 75% for a resolution to pass. As Anfi has about 1000 or less votes per club, that means we only need 350 members to vote against it to stop the resolution passing. In AnfiUK we are canvassing our members to encourage them to read this and form an opinion and to USE their vote. If our recommendation is agreed with then we look for a “NO” vote from the members. Certainly UK and Germany are going down this route.

Please use your vote and make it count.
Richard Weston

07-05-13 19:44
NielsGuldbrandtJensen

We must have all the norwegian and other scandinavian owners to vote NO – can Aase Simonsen (Monte) and Jens Thestrup (ABC) be helpful with information to there members?

Best regards,
Niels

08-05-13 00:14
SaverioCalo

The Denis worry about the number of Anfi’s votes may be it is too pessimist. Sorry Denis.

The ABC Constitution cites exactly in paragraph 16.4:
“Any resolution involving a change in Constitution shall require not less than a 3/4 majority of all votes CAST”

In the same time also Richard makes a small mistake being too optimist (sorry Richard) about the number of votes that Anfi can use. I estimate their votes between 1200 and 1400 instead the 1000 estimated by Richard.
Please Richard, remake the calculation.

Regards. Saverio

08-05-13 00:39
JonSwatton

I wonder if Richard’s calculations were based on Monte rather than Beach? Perhaps it would be prudent for all committees to make a ‘best guess’ as to what the Anfi votes are in their respective clubs. I guess this is more a Del Mar issue than Tauro?. Must admit, I don’t have much of a clue about the goings on over there.

I’ve said elsewhere that this will be quietly sold to membership (those than can be bothered to read the paperwork and vote) as a cost saving exercise. There is NO incentive for Anfi to cut costs as they get their management fee (15%??) on the cost of operating the clubs. The greater the cost, the more they earn. Have we yet seen Anfi banging a drum about how much money this will actually save us all yet ? No…. simply as it probably adds up to no more than a large Tropical for each weeks ownership per club.

Each to their own of course but personally, I’ll be voting against the proposal for ABC.

08-05-13 01:25
SaverioCalo

It is possible for all ABC Members to have a look on the booklets, sent every year about 2 months before the ABC AGM. The incidence of the ABC AGM on the budget is 0,648%.

Calculating this incidence on the maintenance fee of a one bedroom (the 70,1% of apartments in ABC) the cost is €3,34.

YOU ARE WRONG JON! A large Tropical costs more! (I joke, of course)

You are right about the management fee. The fee is called Service Charge A.R.M. in the booklet and it is the 15% on the budget.

Saverio

08-05-13 07:05
JonSwatton

Quote:
Originally Posted by SaverioCalo View Post
YOU ARE WRONG JON! A large Tropical costs more! (I joke, of course)
;);) Damn!!… I knew I should have added ‘during happy hour’ ;);)

On a more serious note, I’ve taken the liberty of moving this post (and amending title, my apologies Niels) from the Beach Club board and put in the ‘Increased Costs and Restrictions’ board as I wouldn’t want Monte and Puerto owners to think it didn’t apply to them also and then get caught out at voting time.

08-05-13 14:14
RichardWeston

I am informed that there are 5000 unsold weeks in del Mar. More in Beach than others. My best guess for Monte is 1000 hence my 350 vote from members being 26% of 1350. Obviously if sales had 1200 then 400 votes would be required. It is all a guess so if ( & it’s a big if) we can get 350 to 500 votes per club then we “might” be able to defeat this. It’s difficult but certainly worth trying.
Richard

08-05-13 16:13
SaverioCalo

Usually in the timeshare resorts around the world the 10% of unsold weeks is considered physiologic.
In ABC there are 282 apartments x 51 weeks = 14,382 x 10% = 1,438 estimated unsold weeks.
It is an approximate calculation, but I don’t think to be so far from the reality.
Saverio

14-08-13 14:02
RogerByatt

I would urge all members to use their votes at every General Meeting.

I am opposed to these changes as it weakens our involvement in our investment. I fail to see why, if cost is an issue, the voting cannot be electronic. Many other organisations use this very successfully. Indeed, I recently registered votes at a shareholders meeting over the internet and received my documents that way too. As long as people have the right to request paper versions where they have limited internet access, I think this would be a sensible solution.

Meanwhile, please vote against the changes.

Roger

20-10-13 12:14
SeanHassall

Just a got my Monte ballot papers through and have read the above threads. Thanks to all those who follow these important issues. Can someone guide me as to what to fill in the boxes for the best way forward. Regards sean

20-10-13 16:27
EmrysDavies

I have not yet received my ballot papers from Monte but will respond to completing the boxes once I have seen the form.
Emrys

20-10-13 20:03
AlanJHutt

AlanJHutt
https://www.anfiukmembers.co.uk/membe…ser-online.png

Most of the reason for not supporting the change to an OGM is lack of control over cost escalation.I have figures obtained from members that show that those clubs show less increase to the maintenance fee when they use the OGM system rather than the AGM way

21-10-13 08:22
JonSwatton

Quote:
Originally Posted by AlanJHutt View Post
Most of the reason for not supporting the change to an OGM is lack of control over cost escalation.I have figures obtained from members that show that those clubs show less increase to the maintenance fee when they use the OGM system rather than the AGM way
My same comment on the the thread https://www.anfiukmembers.co.uk/membe…5297#post25297 applies here too….

Great sentiment Alan but can you give us some numbers to give us an idea of the scale of the difference… Are we talking fractions of a percent or something more significant?

21-10-13 11:39
RichardWeston

Attendance at AGM’s is low giving Anfi the reasoning of citing cost and work load to change the frequency. Cost is €47k. Income €6.5m (last year) which is 0.007% of the budget. However the accounts still have to be sent out each year and other communication calculated to cost about €20k. So the saving is actually only €27k. (0.004% approx €2). We have been pushing for e-mail and e-voting for some years and that would make more of an impact than changing to an OGM. Members need to contact Anfi requesting e communication.
But the worry is this change has an ulterior motive which is not clear at this stage. Maybe I am over suspicious but with the continual adding of costs ( guest certificate and sale transfer cost to name but 2) is seems strange that they want to save money when their income (15% service charge) comes from maximising the expenditure. Call me a cynic if you like. I would love to be proved wrong in this matter.
Richard

21-10-13 15:23
SaverioCalo

The ABC’s budget 2013 is about € 7,600,000 and the AGM’s cost € 50,000.
€50,000/7,600,000 = 0,0657 = 0,66% (approx)

In which Club the AGM’s cost is only the 0,004%?

[Anonymous]

Anonymous

#2278

03-03-13 18:32
NielsGuldbrandtJensen

Beach/Monte/Puerto – Resolution for the change of frequency of the General Meetings

Originally posted on Beach Club board but moved to more general location as it affects Monte & Puerto too

Today I read this on Anfi.com – newsletter:

As you can imagine, this mailing along with the mailings of the nomination paper and the AGM Minutes, add up to a considerable expense for the Club each year, as does the hire of the venue and audiovisual system, and this is one of the principal reasons the Management Company are proposing a ‘Resolution for the change of frequency of the General Meetings’ which will be presented and voted on at the AGM in September. The proposal is to change the frequency of the meetings to once every three years. Full details of the Resolution will be included in your AGM documentation, and we would ask you to read it carefully. It will also be included on the ballot paper for those of you who wish to vote by post.

In my opinion is it a long time to wait for the yearly AGM – am I wrong?

Couldn’t we vote on the homepage? I don’t need all the paper sent!

How many committee meetings will there be per year?

Regards,
Niels

03-05-13 19:13
dianeappleby

I have recently read this proposal too. I think that 3 years is too long to wait for an AGM meeting.
I would think that it needs to be held at least every 2 years minimum. I think we will get a chance to vote on these proposed changes

04-05-13 09:49
WilliamGent

I would agree that a three year gap between “AGM’s” is too long.Perhaps every two years may be acceptable but this would be dependent upon other caveats.Like Niels I would like to know how many committee meetings were envisaged and would our representative be unrestrained in feeding back to members following these.

Bill

06-05-13 16:31
SaverioCalo

Dear Bill,

I do agree with you. A three years gap between AGM’s is too long and it should be more acceptable a General Meeting every two years.
The main problem for doing this is that the AGM must coincide with the election of one elected committee member or three elected committee members in case of OGM.
The elected committee member’s charge lasts three years, in consequence the arithmetic does not let us any choice.

The three years charge of the elected committee members is written in the ABC Constitution. For changing that, in a length of two or four years, it is needed a change of the Constitution.
For changing the Constitution, someone of the ABC members must put a resolution.
The resolution will be approved only if the 75% of the votes sent by the ABC members agree that.

I hope my reply to your first question clear enough. Please let me know if something it is not clear.

The number of the ABC committee meetings per year had been always four, since the establishment of the ABC’s elected committee during the first AGM held in December 16th 1994, until now.
The committee meetings envisaged in the year 2014 are three. It is not yet decided if it is necessary to hold the fourth committee meeting. The decision will be probably taken in June.

Best regards.

Saverio

06-05-13 22:11
WilliamGent

Dear Saverio
Thanks for your response.I still think that to hold a “AGM” only every three years is to make a mock of ” ANNUAL”General Meeting. I hope that members use their vote to reject this proposal.
Bill

07-05-13 19:26
David Ledger

The contribution below on was posted on another website by Denis Milnes. He includes a request that it be passed on. This is very important. It is followed by a post from Richard Weston.

David – chairman

From Denis:-

I was on the Gran Anfi Liaison Committee for 8 years – right from the first election in 2004 until 2012 when I sold my last time there.

The Constitution has always said there would be a General Meeting of owners every three years at which time all three member representatives would be up for election. That wasn’t fair on the owners because, just as the Committee was finding its way and, possibly, able to hold its own in discussions with management, all three might be swept away. There were other inequities.

From the beginning, Mike Corrigan proposed changing the Constitution to hold General Meetings every year the same as the other three Anfi del Mar resorts.

Alternatively, Mike also proposed a change in the voting. As Gran Anfi owners are able to vote only once in three years, they should have 3 votes for each ownership i.e. three times as many as currently allowed.

Also, as there are usually more than three candidates, Mike’s final suggestion was that each owner should be allowed to select three from the field not one.

Aase Simonsen and I both supported him 100% in these proposals.

Needless to say, management said “No.” An emphatic no.

Although I do not think it is right to just roll over and accept the initial rejection, I think you have to review your approach. It doesn’t help to keep nagging about something.

The other owner committee members, I think, felt differently and wanted to raise the issue time and time again. That may have rankled with management and caused them to dig their heels in.

It might also have made them think “One way to get rid of this is to agree to bring all the Anfi del Mar resorts into line – but the other three will change to meetings every three years.”

I have to say that I don’t know how many members each Europe Owners Club has but, I would guess, between them they have 5% at the most. And of those members, how many are active and actually vote?

It is not a nice thing to say but I feel Anfi management know they are on to a winner with this Resolution because a good 80% of the ownership will not be aware of the dangers of this change and half the remainder who might feel some disquiet will simply think “What can we do?”

Can I suggest that each Euro Club lobbies its members now to find out :

Whether they are aware of the proposed change
Whether they are aware of what it means
Whether they would vote against the proposal.
Only owners resident in the British Isles will read this but, please, you have my permission to pass it on to them.

I would so like to be proved wrong.

Denis (Ex Club Gran Anfi liaison committee )

And from Richard:-

I can confirm that most committee members are very concerned at this move. As aluded to in another post, Anfi makes some income from the 15% service charge so saving money is not their agenda. The amount saved will be minor because most of the cost is postage and the accounts will still have to be posted out every year. Postage is some €30k pa per club. They WILL NOT harvest email addresses and communicate in the modern age. What they will save is management staff time for a poorly attended meeting. I can’t argue with that. But the control they will have in getting committee members they want who are easier to manipulate will become a lot easier for them. It will take what little teeth we have away from us.

As for getting a resolution passed it is not as simple as a majority counts. It has to have 75% for a resolution to pass. As Anfi has about 1000 or less votes per club, that means we only need 350 members to vote against it to stop the resolution passing. In AnfiUK we are canvassing our members to encourage them to read this and form an opinion and to USE their vote. If our recommendation is agreed with then we look for a “NO” vote from the members. Certainly UK and Germany are going down this route.

Please use your vote and make it count.
Richard Weston

07-05-13 19:44
NielsGuldbrandtJensen

We must have all the norwegian and other scandinavian owners to vote NO – can Aase Simonsen (Monte) and Jens Thestrup (ABC) be helpful with information to there members?

Best regards,
Niels

08-05-13 00:14
SaverioCalo

The Denis worry about the number of Anfi’s votes may be it is too pessimist. Sorry Denis.

The ABC Constitution cites exactly in paragraph 16.4:
“Any resolution involving a change in Constitution shall require not less than a 3/4 majority of all votes CAST”

In the same time also Richard makes a small mistake being too optimist (sorry Richard) about the number of votes that Anfi can use. I estimate their votes between 1200 and 1400 instead the 1000 estimated by Richard.
Please Richard, remake the calculation.

Regards. Saverio

08-05-13 00:39
JonSwatton

I wonder if Richard’s calculations were based on Monte rather than Beach? Perhaps it would be prudent for all committees to make a ‘best guess’ as to what the Anfi votes are in their respective clubs. I guess this is more a Del Mar issue than Tauro?. Must admit, I don’t have much of a clue about the goings on over there.

I’ve said elsewhere that this will be quietly sold to membership (those than can be bothered to read the paperwork and vote) as a cost saving exercise. There is NO incentive for Anfi to cut costs as they get their management fee (15%??) on the cost of operating the clubs. The greater the cost, the more they earn. Have we yet seen Anfi banging a drum about how much money this will actually save us all yet ? No…. simply as it probably adds up to no more than a large Tropical for each weeks ownership per club.

Each to their own of course but personally, I’ll be voting against the proposal for ABC.

08-05-13 01:25
SaverioCalo

It is possible for all ABC Members to have a look on the booklets, sent every year about 2 months before the ABC AGM. The incidence of the ABC AGM on the budget is 0,648%.

Calculating this incidence on the maintenance fee of a one bedroom (the 70,1% of apartments in ABC) the cost is €3,34.

YOU ARE WRONG JON! A large Tropical costs more! (I joke, of course)

You are right about the management fee. The fee is called Service Charge A.R.M. in the booklet and it is the 15% on the budget.

Saverio

08-05-13 07:05
JonSwatton

Quote:
Originally Posted by SaverioCalo View Post
YOU ARE WRONG JON! A large Tropical costs more! (I joke, of course)
;);) Damn!!… I knew I should have added ‘during happy hour’ ;);)

On a more serious note, I’ve taken the liberty of moving this post (and amending title, my apologies Niels) from the Beach Club board and put in the ‘Increased Costs and Restrictions’ board as I wouldn’t want Monte and Puerto owners to think it didn’t apply to them also and then get caught out at voting time.

08-05-13 14:14
RichardWeston

I am informed that there are 5000 unsold weeks in del Mar. More in Beach than others. My best guess for Monte is 1000 hence my 350 vote from members being 26% of 1350. Obviously if sales had 1200 then 400 votes would be required. It is all a guess so if ( & it’s a big if) we can get 350 to 500 votes per club then we “might” be able to defeat this. It’s difficult but certainly worth trying.
Richard

08-05-13 16:13
SaverioCalo

Usually in the timeshare resorts around the world the 10% of unsold weeks is considered physiologic.
In ABC there are 282 apartments x 51 weeks = 14,382 x 10% = 1,438 estimated unsold weeks.
It is an approximate calculation, but I don’t think to be so far from the reality.
Saverio

14-08-13 14:02
RogerByatt

I would urge all members to use their votes at every General Meeting.

I am opposed to these changes as it weakens our involvement in our investment. I fail to see why, if cost is an issue, the voting cannot be electronic. Many other organisations use this very successfully. Indeed, I recently registered votes at a shareholders meeting over the internet and received my documents that way too. As long as people have the right to request paper versions where they have limited internet access, I think this would be a sensible solution.

Meanwhile, please vote against the changes.

Roger

20-10-13 12:14
SeanHassall

Just a got my Monte ballot papers through and have read the above threads. Thanks to all those who follow these important issues. Can someone guide me as to what to fill in the boxes for the best way forward. Regards sean

20-10-13 16:27
EmrysDavies

I have not yet received my ballot papers from Monte but will respond to completing the boxes once I have seen the form.
Emrys

20-10-13 20:03
AlanJHutt

AlanJHutt
https://www.anfiukmembers.co.uk/membe…ser-online.png

Most of the reason for not supporting the change to an OGM is lack of control over cost escalation.I have figures obtained from members that show that those clubs show less increase to the maintenance fee when they use the OGM system rather than the AGM way

21-10-13 08:22
JonSwatton

Quote:
Originally Posted by AlanJHutt View Post
Most of the reason for not supporting the change to an OGM is lack of control over cost escalation.I have figures obtained from members that show that those clubs show less increase to the maintenance fee when they use the OGM system rather than the AGM way
My same comment on the the thread https://www.anfiukmembers.co.uk/membe…5297#post25297 applies here too….

Great sentiment Alan but can you give us some numbers to give us an idea of the scale of the difference… Are we talking fractions of a percent or something more significant?

21-10-13 11:39
RichardWeston

Attendance at AGM’s is low giving Anfi the reasoning of citing cost and work load to change the frequency. Cost is €47k. Income €6.5m (last year) which is 0.007% of the budget. However the accounts still have to be sent out each year and other communication calculated to cost about €20k. So the saving is actually only €27k. (0.004% approx €2). We have been pushing for e-mail and e-voting for some years and that would make more of an impact than changing to an OGM. Members need to contact Anfi requesting e communication.
But the worry is this change has an ulterior motive which is not clear at this stage. Maybe I am over suspicious but with the continual adding of costs ( guest certificate and sale transfer cost to name but 2) is seems strange that they want to save money when their income (15% service charge) comes from maximising the expenditure. Call me a cynic if you like. I would love to be proved wrong in this matter.
Richard

21-10-13 15:23
SaverioCalo

The ABC’s budget 2013 is about € 7,600,000 and the AGM’s cost € 50,000.
€50,000/7,600,000 = 0,0657 = 0,66% (approx)

In which Club the AGM’s cost is only the 0,004%?

[Anonymous]

Anonymous

#2260

30-12-11 11:33
BrianTaylor

New membership certificates

I have just purchased another week at Anfi- in ABC & received the membership certificate which states neither the apartment number nor the week purchased rtherefore I have no proof of ownership making resale almost impossible. I have contacted Customer Services who stated that all they knew was new certificates issued would only state FX for the apartment no & week, and agreed that this was not satisfactory but was a ‘management decision’. I have e-mailed Anfi to ask for an official document stating week & apartment no- has anyone else had this experience, and could someone on ABC committee challenge ‘the management’ on this please!
Thanks
Pam Taylor

30-12-11 12:08
JohnGodber

New membership certificates
I am a new member just purchased two weeks at Club Puerto Anfi the certificate states no apartment number or week purchased just FX and arrival day Monday is this right???

If wrong what should I do about it ?

Thanks Mike Godber

30-12-11 15:54
RobertDickson

Have you both just purchased ‘floating’ weeks?
If so, then no apartment or week no. will be shown.

Regards

Robert

30-12-11 20:49
JohnGodber

Purchased week 33 and 34 at CPA resale not from anfi Staff

very worried with all the messages about resale purchasers being treated very poorly

I have sent email for them to sent me new membersghip certificates with the weeks and apartment number on.

Any information would bem of help.

We were hoping for lovely holidays not all the problems that seem to be going out at anti

Best regards mike

31-12-11 19:38
BrianPalin

Posted in the “resale levy” section of the forum:

Quote:
Originally Posted by WolfgangMaerz View Post
No transparency at Anfi:

The resell document witnessed by a notary has been send to Anfi and Anfi has collected the fee of 2*700 Euros from the credit card of the seller and nothing happened since then. After phoning the Anfi Customer Service, Anfi explained that the buyer does not get any member certificate but the weeks are “booked” for him and he has to pay the maintenance bill of 2012 to use the weeks.

What does that legally mean for the buyer? He has no certificate with reference to the club constitution.

Then Anfi explained that the buyer could request a certificate by paying a fee without saying how much it would be.

Any questions?
So now we have 2 members who have bought fixed weeks and received membership certificates but without the apartment or week number. Did the 2 buyers pay any additional fees to Anfi, or do they have to pay to have apartment and week number on the certificate, or has Anfi decided that all weeks bought from whatever source will revert to floating time and that could be why both week and apartment number are not recorded.
These are just my thoughts only and I have no idea what FX means.

Brian

01-01-12 13:08
SeanHassall

I own a resale week in ABC and 2 weeks in Monte purchased fron anfi. I have taken time in studying the practices of anfi and would NOT recommend anyone to purchase anything from anfi until all the many problems have been clarified or rectified. I think the bubble is going to burst big time. Very sad for such an amazing place.

01-01-12 17:11
JohnGodber

I did not have pay for membership certificate which arrived last week but not sure what FX means on MC .
I have asked Anfi to explain and update the BC ?
I would not have purchased floating weeks as i wanted fix weeks 33 and 34 no mention of floating weeks in any pre-sales contact or correspondence with Anfi only fix weeks. The date of the sale was 16/12/2011 so very recent, was not my intention to joint AVC happy with he fix week purchased like I have an other resorts . The acknowledgmenty of private resale of club membership document state the I am not entitled to to be affiliated to the AVC which fine by me. We have not received information regarding the maintenance fee for 2012 which I would have thought, should have the apartment and two weeks on the invoice. How do Anfi send the maintenance invoices out?? By post or email ??
Best regards mike

01-01-12 21:32
BrianPalin

Mike, you probably won’t get the maintenace fee invoice for about 3 or 4 months and will be sent out by post. Anfi are very slow in sending invoices for recently bought week(s). The invoice only records the amount due and the apartment and week number are not shown. If you visit http://www.anfi.com and scroll down to pay online and put your contract number in the relevant box and send, you will be able to see the fees there. If no amount is shown then anfi have probably not updated your account yet.

Brian

02-01-12 14:32
JohnGodber

Brian Many thanks for the information

Mike

02-01-12 22:16
JonSwatton

Mike, when you bought your fixed weeks 33 & 34 in CPA, I assume you knew which apartment it was in ?

03-01-12 11:52
JohnGodber

Hi Jon, Yes apartment number 507PA fixed weeks 33 & 34 but membership certificate only as FX on it? I have asked Anfi to confirm fixed weeks but no answer as yet

regards mike

04-01-12 22:34
JonSwatton

Thanks Mike,

I’m a fairly new fixed week owner at Beach Club (owner since 2010). My membership certificate is very specific to week and apartment number and Type of suite. Obviously I have no idea about what is written on a Puerto certificate so I’m assuming that fixed week certificates are most likely going to be the same across both clubs

On the back of my membership document there is the transfer application process whereby I can apply to transfer my week to a new party. Both me as seller and my buyer must sign this document and this triggers the transfer. This is a transfer of an established contract, which both I and my buyer would sign.

In your case, your seller signed over their established accommodation rights to YOU, therefore you should enjoy exactly the same ownership benefits as the previous party. (Do you have a photocopy of the old certificate membership certificate that you both signed?)

Anfi cannot make changes to an existing contract as they are not a party in the transaction. In fact, I would go so far as to say that they are falsifying a legally binding document for their own gains, which I’m sure could be construed as FRAUD. Anfi should simply record the change of ownership of an existing contract.

I would strongly suggest you contact your Puerto Anfi committee members (contact details on this site) and ask them to take up the case on your behalf and this of course would go for anyone who has bought in Beach Club and recently experienced the same on their membership certificate.

If your certificate does not specifically state an apartment number and week(s), then I would suggest Anfi are trying to fraudulantly flip you over to floating weeks……maybe that’s what ‘FX’ stands for…..

I’m currently battling through the RDO to get Anfi to formally confirm exactly what the private resale transfer process is. We’re pretty sure we now know but I want them to confirm it as I have issues over the scale of transfer charge, which will be the next complaint. I’m happy to add this falsification of details during the transfer of a membership certificate to my next complaint.

04-01-12 22:59
BrianPalin

Hi Jon,

I can confirm that the membership certificate for CPA where we bought in 2008 is exactly the same as your ABC certificate. Underneath our address is a line stating “Suite Number,” “Type of Suite” “Week” (number) and “Day of Arrival/Departure” .
I wonder what Mike’s or Brian Taylor’s certificate has printed there if anything.

Brian

05-01-12 19:59
JohnGodber

Hi. Looking at the MC the suite number – FX type of suite – 1bedroom week- FX day of arrival – Monday. On the rear of the MC is the of surrender and request for transfer of the member certificate.

I have two copies one for each week of the original MC with the apartment number 507pa and the weeks 33 and 34. I

I am hoping the the new MC with FX does not mean the the weeks are floating as I purchased fixed weeks and would have not purchased floating ones. I am still waiting response from Anfi. What is the best email address to get a answer on this issue from Anfi?

many thanks for your help

Mike

05-01-12 20:06
JohnGodber

Hi The question is what does FX stand for on the MC? Does anybody know.?

Best REgards MIke

05-01-12 21:28
anfiukmembers

These 2 Posts have been merged by Brian Palin (Moderator)

Hi John

Contact Maria Hidalgo at Anfi mhidalgo@anfi.com She is on holiday until; 8/1/12.. I think she said it stood for “fixed”
Denis

Originally posted 05-01-12 21:36 in Private Sale Levy thread:

All future fixed week certificates will come through with “FX” on them. I have been assured there is NOTHING sinister about this by management at Anfi but could not remember what it meant, perhaps “fixed”. I did ask a lot of questions in my usual devious manner & everyone was answered without hesitation. ( A good sign )

Denis

05-01-12 22:02
JonSwatton

These 2 posts merged by Brian Palin (Moderator)

Quote:
Originally Posted by anfiukmembers View Post
Hi John

Contact Maria Hidalgo at Anfi mhidalgo@anfi.com She is on holiday until; 8/1/12.. I think she said it stood for “fixed”
Denis

I bet she did!

Sorry Denis, but if FX stands for fixed and Anfi sold my apartment 51 times for each ‘fixed’ week of the year (allowing 1 week maintenance), how do the 51 owners know which fixed week they own?

Isn’t that example floating ?

In my opinion, if you haven’t got a week number in that section, Anfi will consider you have a floating week.

Mike….. don’t let up on Anfi on this. As you say, you purchased fixed weeks and your membership certificate MUST reflect this….

Added on edit : Should also have said that you want your specific apartment number on the certificate too.

originally posted in the Private Sale Levy thread:

Quote:
Originally Posted by anfiukmembers View Post
All future fixed week certificates will come through with “FX” on them. I have been assured there is NOTHING sinister about this by management at Anfi but could not remember what it meant, perhaps “fixed”. I did ask a lot of questions in my usual devious manner & everyone was answered without hesitation. ( A good sign )

Denis
What evidence do you have in ten years time that you own say, week 22 if your membership certificate just states ‘FX’ ?

06-01-12 10:30
DavidBesant

I cannot agree with Denis when he says that Anfi means “nothing”. Anfi are in business to make money and they have been very successful in the last year or so with increases in payment for rentals and in private sales. They are also good at being devious .
At present if the owner sells using a timeshare company (is this still possible?) the company has to contact Anfi regarding whether maintenance has been paid. Anfi charge for this information. Now a buyer will have to contact Anfi to confirm the week number. Does anyone think that Anfi will not charge for this information ? Anfi do not make changes for “nothing”.

Dave

09-01-12 19:05
JohnGodber

Thanks for the information I contact maria for confirmation and let you all know her answer

Best regards mike

10-01-12 08:46
BrianPalin

Quote:
Originally Posted by JohnGodber View Post
Thanks for the information I contact maria for confirmation and let you all know her answer

Best regards mike
Quote:
Originally Posted by anfiukmembers View Post
Hi John

Contact Maria Hidalgo at Anfi mhidalgo@anfi.com She is on holiday until; 8/1/12.. I think she said it stood for “fixed”
Denis
Elsewhere on the forum Maria’s email is given as mhidalgo@anfi.es

10-01-12 09:26
KarenPearson

Quote:
Originally Posted by BrianPalin View Post

Elsewhere on the forum Maria’s email is given as mhidalgo@anfi.es
I can confirm that Maria Hidalgo can be contacted at mhidalgo@anfi.es

10-01-12 10:39
BrianPalin

Quote:
Originally Posted by anfiukmembers View Post
All future fixed week certificates will come through with “FX” on them. I have been assured there is NOTHING sinister about this by management at Anfi but could not remember what it meant, perhaps “fixed”. I did ask a lot of questions in my usual devious manner & everyone was answered without hesitation. ( A good sign )

Denis
Hi Denis

Would you like to share the lot of question asked and the answers given on the forum???

best wishes

Brian

10-01-12 12:58
JohnGodber

Many thanks for email address mike

10-01-12 14:01
JohnGodber

Please see message sent from Anfi today.

I think this answers my question but thought I would up date everyone I have removed the membership number and other personal information from the table below .

Dear Mr Godber, thank you for your recent message regarding the above mentioned contract at Club Puerto Anfi.

Please be advised that membership certificates does not show the unit and week number but the type of apartment and week owned.

The validity of the certificates remains as it was when unit and week number was stated as there is no need to show the number of the apartments or the weeks. The contract number will always be the main reference in the document.

On the other hand, please see below the detail for each certificate number printed on 16.12.2011 and related to each apartment and week

Resort Club Type Apt. Number Apt. Size Week First Occ. Date
AA PA Fx/Fx 507 1 Bedroom 33 MON 20/08/2012
AA PA Fx/Fx 507 1 Bedroom 34 MON 27/08/2012

Please let me know if any other information is required.

Best regards

María Hidalgo

10-01-12 14:28
KarenPearson

Thank-you very much for this information Mike it’s much appreciated.
Regards,
Karen

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New membership certificates

10-01-12 19:31
anfiukmembers

Hi Brian
I would really like to share the information with the members but when I get critisized & disbelieved when doing so, I just cannot see the point.

Denis

11-01-12 12:35
JonSwatton

Good to hear Mike. 😉 So after all my ranting, FX was ‘fixed’:rolleyes:

I’m still a bit bemused as to why the certificate couldn’t continue to be a simple summary of the key elements of what your contract states but at least you’ve got to the bottom of it and have written evidence of the facts

Now …. completely off topic… but fancy a beer sometime during week 34 this year ? 😉

11-01-12 12:52
JonSwatton

Quote:
Originally Posted by anfiukmembers View Post
Hi Brian
I would really like to share the information with the members but when I get critisized & disbelieved when doing so, I just cannot see the point.

Denis
Err…hang on a minute…. isn’t the point of this forum to share information to spark debate and seek clarification. I may not like what you have to say, based on your Anfi discussions, but I’d rather hear them and make my own mind up, rather than having somebody sensor the information on my behalf.

I would love to see a quick summary of your discussions with Anfi, simply as I would like to think that the more input from members the better.

11-01-12 13:42
BrianPalin

Quote:
Originally Posted by JonSwatton View Post
Err…hang on a minute…. isn’t the point of this forum to share information to spark debate and seek clarification. I may not like what you have to say, based on your Anfi discussions, but I’d rather hear them and make my own mind up, rather than having somebody sensor the information on my behalf.

I would love to see a quick summary of your discussions with Anfi, simply as I would like to think that the more input from members the better.
Hi Jon,

It is in the club constitution that members are encouraged to share information, and I would have thought that the club chairman would be at the forefront in applying this concept.

best wishes

Brian

11-01-12 14:29
JohnGodber

Hi Jon,

The purchasing process July to December took so long we have booked to go to Rhodes in August this year so will not be at Anfi.

Hopefully looking to rent to existing members both weeks out this year if that is possible.

Will be out in 2013 so if you are around next year we can have beer then

Cheers Mike

11-01-12 21:29
BrianTaylor

This morning received e-mail from Anfi confirming the week & change over day, so at least I have some proof from them!
Thanks for the replies folks
Pam

11-01-12 22:34
JonSwatton

Quote:
Originally Posted by JohnGodber View Post
Hi Jon,

The purchasing process July to December took so long we have booked to go to Rhodes in August this year so will not be at Anfi.

Hopefully looking to rent to existing members both weeks out this year if that is possible.

Will be out in 2013 so if you are around next year we can have beer then

Cheers Mike
Shame…. if you had a 2 bed, I’d probably have taken 33 off you this year 🙂 Not to worry…. enjoy Rhodes and maybe we’ll catch up next year.

12-01-12 12:31
WolfgangMaerz

The question was if Anfi demands a fee for he resell buyer. The official Anfi resell documents say, that the buyer has the right to request the certificate for a (undisclosed) fee. Asking the Anfi customer service the answers are no, yes, no, no. In the meantime it is clear that “for the time being” there is no fee.

Now to the certificate the resell buyer gets. By the copies of original documents I can say:

You would expect that the buyer gets first the certificate. With the certificate in his hands he could make the normal confirmation of his own fixed weeks, e.g. online on the member area of the Anfi web page filling out the holiday planner for the club reception. But this is not true. First he gets a CONFIRMATION RESERVATION by Email for 2012. This reservation shows contract number, apartment number, week, arrival date, …

To get the CERTIFICATE the buyer must request it. The certificate for Anfi Beach Club shows in the table on the bottom no apartment number and week number, only “Suit number: FX, Type: Studio, Type FX; Arrival day Saturday”. That’s all. Looks like floating. What FX means is not described.

It may be that the contract number refers to the apartment number and week but this is not shown to the owner on his certificate! Normally for fixed weeks you do not need to make a reservation but only fill out the holiday planner of Anfi:

“In order for us to prepare for your imminent arrival, please complete this holiday planner and return it to us approximately six weeks prior to your arrival. … It is essential that we receive your arrival confirmation including your full printed name and signature via mail, fax or e-mail (signature not applicable via e-mail). Please be aware this is NOT A RESERVATION FORM. Contact the Customer Service Department to make your reservation before completing this form.“

That means the own fixed weeks need to be confirmed like reserved floating weeks. The apartment number and weeks in the CONFIRMATION RESERVATION has nothing to do with certificated using rights. It is just an annual reservation. What does that legally mean for the buyer?

13-01-12 12:03
WolfgangMaerz

I fear that this is a trick of Anfi: I cannot prove it but I assume that Anfi itself is now the owner of this apartment and week and Anfi rents it out on an annual bases (“CONFIRMATION RESERVATION”) with no using rights stated on the certificate.

It would be interesting to know if nowadays original certificates for fixed weeks bought from Anfi show also apartment number : FX and week: FX.

13-01-12 19:13
DenisMilnes

Gerwit
With a statement like that it makes me wonder why you own at Anfi. You do nothing but critisize everything they do. Have faith in what they are doing. At the moment they are protecting owners that bought direct from them & who can blame them. If you were running a business you would be doing exactly the same. The litte niggles are minimal compared with what you get out of it. After all , I believe it is still rated as the best in Europe. If you can’t stand the heat in the kitchen, GET OUT.

14-01-12 08:49
WolfgangMaerz

Quote:
Originally Posted by DenisMilnes View Post
Gerwit
With a statement like that it makes me wonder why you own at Anfi. You do nothing but critisize everything they do. Have faith in what they are doing. At the moment they are protecting owners that bought direct from them & who can blame them. If you were running a business you would be doing exactly the same. The litte niggles are minimal compared with what you get out of it. After all , I believe it is still rated as the best in Europe. If you can’t stand the heat in the kitchen, GET OUT.
Thanks DenisMilnes for your opinion. This would mean that you are not interested in the the ownership rights of Anfi UK club members who buy or bought private weeks. Further more, it seems that you really think that believing in Anfi is enough?

14-01-12 09:08
AlanRoffey

Quote:
Originally Posted by DenisMilnes View Post
Gerwit
With a statement like that it makes me wonder why you own at Anfi. You do nothing but critisize everything they do. Have faith in what they are doing. At the moment they are protecting owners that bought direct from them & who can blame them. If you were running a business you would be doing exactly the same. The litte niggles are minimal compared with what you get out of it. After all , I believe it is still rated as the best in Europe. If you can’t stand the heat in the kitchen, GET OUT.
I was really shocked to see the above from our Club Chairman, and member of the Grand Anfi Committee. He along with the rest of Committee members should have all members of all clubs interrest at heart, and not take such a short sighted view. It will be interresting to see what members think when it comes to re-election time for both Grand, and UK Members Club!

14-01-12 14:36
David Ledger

Quote:
Originally Posted by AlanRoffey View Post
I was really shocked to see the above from our Club Chairman, and member of the Grand Anfi Committee. He along with the rest of Committee members should have all members of all clubs interrest at heart, and not take such a short sighted view. It will be interresting to see what members think when it comes to re-election time for both Grand, and UK Members Club!
Denis is not posting as Club Chairman as will be explained in the next few days. He is a valuable member of the committee, and has a lot of knowledge of Anfi in their various guises, but he is posting as Denis as we have not established a committee view on this yet.

(If you remember back to when Bruce left the Club, the official announcement came after various postings that made people wonder what was going on. All will be clear soon. Please bear with us).

David

15-01-12 22:17
BrianTaylor

Quote:
Originally Posted by WolfgangMaerz View Post
The question was if Anfi demands a fee for he resell buyer. The official Anfi resell documents say, that the buyer has the right to request the certificate for a (undisclosed) fee. Asking the Anfi customer service the answers are no, yes, no, no. In the meantime it is clear that “for the time being” there is no fee.

Now to the certificate the resell buyer gets. By the copies of original documents I can say:

You would expect that the buyer gets first the certificate. With the certificate in his hands he could make the normal confirmation of his own fixed weeks, e.g. online on the member area of the Anfi web page filling out the holiday planner for the club reception. But this is not true. First he gets a CONFIRMATION RESERVATION by Email for 2012. This reservation shows contract number, apartment number, week, arrival date, …

To get the CERTIFICATE the buyer must request it. The certificate for Anfi Beach Club shows in the table on the bottom no apartment number and week number, only “Suit number: FX, Type: Studio, Type FX; Arrival day Saturday”. That’s all. Looks like floating. What FX means is not described.

It may be that the contract number refers to the apartment number and week but this is not shown to the owner on his certificate! Normally for fixed weeks you do not need to make a reservation but only fill out the holiday planner of Anfi:

“In order for us to prepare for your imminent arrival, please complete this holiday planner and return it to us approximately six weeks prior to your arrival. … It is essential that we receive your arrival confirmation including your full printed name and signature via mail, fax or e-mail (signature not applicable via e-mail). Please be aware this is NOT A RESERVATION FORM. Contact the Customer Service Department to make your reservation before completing this form.“

That means the own fixed weeks need to be confirmed like reserved floating weeks. The apartment number and weeks in the CONFIRMATION RESERVATION has nothing to do with certificated using rights. It is just an annual reservation. What does that legally mean for the buyer?
This is exactly the position now, and the week stated is FX type FX there is no change over day stated, however when asked they did provide the required info- must remember to let them know I will be arriving!
Pam Taylor

16-01-12 23:10
JonSwatton

Okay, so I’m trying to understand exactly where we are with this as I thought we had clarity but now I’m not so sure…..

In addition to what Mike Godber had posted, I recently heard of an instance where at the beginning of this month, a couple of members visited Anfi customer services to seek some clarity over the certificate and the mysterious ‘FX’. The customer services person they spoke to was unsure as to the reasons why this change had taken place and just commented that it was a management decision.

Equally, though, at the same time, the customer services person said that the member could request a more formal confirmation (of week and apartment) and they would issue something on headed notepaper with contract number, week & apartment, all stamped/signed etc. In fact, they did that there and then for one of the members. Customer services also commented that this was causing them a load more work with email/telephone/in- person requests.

So, as I see it then, a new fixed week resale member gets their certificate with FX and whilst it seems Anfi acknowledge that the (consistent??) contract reference number governs the week/apartment, if they actually want something in writing to this effect, they must request it from Customer services – Gerwit is this what you mean when you say….
Quote:
Originally Posted by Gerwit
To get the CERTIFICATE the buyer must request it. The certificate for Anfi Beach Club shows in the table on the bottom no apartment number and week number, only “Suit number: FX, Type: Studio, Type FX; Arrival day Saturday”. That’s all. Looks like floating. What FX means is not described.
No fee currently mentioned (as Gerwit says) but equally, Customer services now complaining about the amount of extra work… you can see where that could lead !

Second bit that now confuses me is that following Gerwits post I logged on to the Anfi.com website and went to the members section and my holiday planner. As Gerwit said before, a new bit appears on the planner stating
Quote:
Originally Posted by Anfi addition to holiday planner on website
Please be aware this is not a reservation form. Contact the Customer Service Department to make your reservation before completing this form.
I’ve only stayed in my fixed week once, last year and I made no reservation, just simply completed the holiday planner and all was good.

So I now have another question…. Is this reservation prior to completing the holiday planner for new fixed week owners of ‘FX’ style membership certificates or does this apply to all fixed week owners from now on? Of course, this extra wording could have been put there to stop floating week owners erroneously filling in the form thinking this would guarantee their reserved week and fixed week owners have no change to the previous process

I will ask this of customer services and will report back.

17-01-12 11:09
BrianPalin

Quote:
Originally Posted by anfiukmembers View Post
Hi Brian
I would really like to share the information with the members but when I get critisized & disbelieved when doing so, I just cannot see the point.

Denis
Hi Denis,

As there is only myself and Jon interested in seeing the information you have, would you be so kind as to send it to us by pm so the critics and unbelievers won’t have sight of it.

best wishes

Brian

17-01-12 14:03
SaverioCalo

During my Christmas holidays in ABC an Italian friend told me that he bought a fixed week from another ABC member. He was surprised reading in his owner certificate FX week and FX apartment instead of week and apartment number. He was afraid of some cheat by Anfi Sales. I suggested him to visit again the Customer Service for asking a more detailed contract.
The employed told him that in the new owner certificates they don’t write anymore the week and apartment. It has been a decision by the Company, but he couldn’t explain the reason. He asked if it was possible to have a more detailed paper certifying his property.
The employed said yes, no problem, and issued to him a headed paper/signed/stamped confirmation of the week and apartment number to go with his owner contract number. I did read that paper.
All that happened the 5th of January 2012.
Saverio

17-01-12 20:49
WolfgangMaerz

@PartyMonkey The statement in the holiday planner „Please be aware this is not a reservation form. Contact the Customer Service Department to make your reservation before completing this form.” is old and was there ever. The holiday planner is just to inform the reception about your coming. It simply means that floating weeks first must be reserved before the holiday planner can be filled out. For fixed weeks of course no prior reservation is necessary und the planner can just be filled out.

Now to the poor FX resell week owners: This seems to me a new week type of “fixed floating”. Yes, fixed floating, that is exactly what it means (Anfi of course would not agree to that definition). Fixed floating means that the owner has no certificated right to use his bought apartment number X and week Y but instead becomes an annual “reservation confirmation”. Reservation is of course in contradiction to fixed week so please understand it to be “fixed floating” weeks which must be reserved as they are not mentioned in the member certificate.

Let me come back to the first question: The owner of a fixed floating week by definition can only fill out the holiday planner if he has the reservation.
Why has Anfi changed the rules? If Anfi changes the rules you can ever assume that is for the advantage of Anfi. They do not like the private resell market and see it as threat to their business model and profit. In this case Anfi causes a severe legal problem which can be taken to court because it cannot be that the buyer does not get the same rights as the seller documented in his certificate. The advantage for Anfi is that the “fixed floating” weeks are decoupled from a certain week and apartment making this week even harder if not impossible to sell compared with the value of “real fixed” weeks. The owner “depends on the mercy of Anfi” to get his annual reservation confirmation. Will he (or the buyer of his FX weeks) get this confirmation for ever without having a legal title documented in the FX certificate? I doubt that.

17-01-12 21:59
JonSwatton

Quote:
Originally Posted by WolfgangMaerz View Post
@PartyMonkey The statement in the holiday planner „Please be aware this is not a reservation form. Contact the Customer Service Department to make your reservation before completing this form.” is old and was there ever. The holiday planner is just to inform the reception about your coming. It simply means that floating weeks first must be reserved before the holiday planner can be filled out. For fixed weeks of course no prior reservation is necessary und the planner can just be filled out.
Okay, thanks Gerwit… I’m slightly embarrassed that I had not spotted that comment on the form before but then, I’ve only used it once before… :rolleyes::rolleyes: That said though, Anfi’s response below comments about ‘new’ wording…. maybe they were just following my lead.

Anfi came back like lightening with an answer to my query (shame they can’t confirm the resale process quite as quickly :mad:) – response by Maria Hidalgo, boss of customer services no less .

Quote:
Originally Posted by email from Maria Hidalgo
Dear xxxxx, thank you for your message from yesterday regarding the above mentioned contract at Anfi Beach Club.

As you well stated, please be advised that the new wording in the holiday planner refers to members with floating inventory and floating week. In your own case there is no need to arrange the reservation as you have fix week in fix (34) apartment (xxxx). The holiday planner can be used to confirm your arrival, request airport transfers, food pack, baby cots, etc…

May we take this opportunity to reconfirm that the dates of your 2012 booking will go from Saturday 25-AUG-2012 to Saturday 01-SEP-2012.

We hope we have clarified the situation however should you require any further information, please do not hesitate to contact us.
So, as I hoped. Original Fixed (as in those with week/apartment on their certificates) week owners just carry on as before. I think the key now is for somebody with an ‘FX’ certificate to ask the same question of customer services about this holiday planner and see what answer they get.

I see where you are going with this Gerwit and I agree with your sentiment in principle and your following comment
Quote:
Originally Posted by Gerwit
In this case Anfi causes a severe legal problem which can be taken to court because it cannot be that the buyer does not get the same rights as the seller documented in his certificate
is quite right, as as I mentioned in an earlier post, this COULD be deemed to be fraud.

Saverio commented that customer services printed/signed/stamped formal confirmation of week/apartment number as an addendum to his friends ‘FX’ certificate. Equally, Mike Godber has had an emailed addendum confirming his apartment and week. So it seems that people can get confirmation if they push……

What just concerns me is that the old system was dead easy – fixed week x in apartment y. Certificate states the facts clearly. Now we have this huge effort on all parts to arrive at what we had before with no logical reason to explain the change (or at least no logical reason from Anfi).

So whilst I hope everything is okay on this, I can’t help but feeling that Gerwit has a point …..

18-01-12 08:18
AlanRoffey

Quote:
Originally Posted by BrianPalin View Post
Hi Denis,

As there is only myself and Jon interested in seeing the information you have, would you be so kind as to send it to us by pm so the critics and unbelievers won’t have sight of it.

best wishes

Brian
Nice one Brian
AJR

18-01-12 09:01
WolfgangMaerz

Anfi does not want fixed weeks anymore and sells now with some exceptions only floating weeks. This may be OK if the “home week and apartment” is stated in the certificate. With the home week and apartment missing in the certificate the door is open to overbook the clubs of Anfi del Mar with the result that it is even harder to book the week you want. But Anfi has a solution for this: Upgrade to Anfi Tauro Emerald.

18-01-12 09:18
WolfgangMaerz

@SaverioCalo: Thanks for this information! Every resell buyer should demand a signed letter (not email) confirming their appartment number and week number.

12-02-12 14:22
JohnBreivik

Hello everyone:)
I am one of the new owners, and started process in august 2011 to buy 3 weeks at Anfi Monte. I have at last gotten my letters of ownership, and I have even booked my weeks for this year – but I must pay the service due for 2012 before booking…
It seems like the best way to be sure to get your weeks (if you buy second hand), is to bye fixed weeks. Since the available floating weeks are few in perods… That means a lot of persons must plan their vacations is weeks that they didnt planned to – but since I became a member of this society, I hoped that this forum would be a tradingbase for weeks, and we only had to pay for guest certificate….
But maybe Im naive again, and i know there has been some difficulties about trading weeks, so I hope members are polite, and does what is expected of them when trading….
At least must the renter get a letter of confirmation of booking of weeks: there has been too many samples of persons standing in the reception at ANFI – and must have left the area, since there was no week booked….

12-02-12 22:27
David Ledger

Welcome, John.

We don’t have a week-for-week trading system, but we do do rentals. You can choose to rent weeks from others for cash (just as non-members can do), and rent your weeks out also for cash for a small fee (as only members can do). With luck the cash will balance. It’s described in the Rentals forum. If you need help, email Harry – sales@anfiukmembers.co.uk (he also does the resales).

David

23-02-12 17:03
WolfgangMaerz

News from Anfi: Under the pressure of the Lyng group Anfi has given up the so called FX-certificates (week: FX, app: FX) for privately bought fixed weeks. That’s a great success of the norwegian anfi member group!

23-02-12 19:26
DoreenSwan

Well done in achieving this, what a great result.

23-02-12 23:59
SaverioCalo

Quote:
Originally Posted by WolfgangMaerz View Post
News from Anfi: Under the pressure of the Lyng group Anfi has given up the so called FX-certificates (week: FX, app: FX) for privately bought fixed weeks. That’s a great success of the norwegian anfi member group!
Dear Gerwit and dear Anfi UK Club Members,
I do confirm that Mr. Martinez last week told to the ABC Committee Members that the certificates for privately bought fixed weeks will be issued writing the week and the apartment number. It is official: no more FX.
As I already posted last month, the Customer Service received many requests for writing in an Anfi headed paper that the contract number “xyz” was relating to the week number “x” in the apartment number “y”. The Company decided to change their mind under the pressure of the Customer Service employees. They were obliged at a double work not knowing the reason of that extra work!
It seems that also RDO has pressed Anfi del Mar for returning to the old and correct certificates.
Regards.
Saverio

24-02-12 17:03
DenisMilnes

Hi Saverio
I have been informed that yet again a certain member of the Norwegian club is claiming credit for the changes.

25-02-12 00:11
SaverioCalo

Quote:
Originally Posted by DenisMilnes View Post
Hi Saverio
I have been informed that yet again a certain member of the Norwegian club is claiming credit for the changes.
Hi Denis,
Yes, some Norwegian Club member is claiming credit for the changes. For that reason I thought better to inform the Anfi UK Club members posting the reality.

A Norwegian Club member has got an appointment with Mr. Trujillo and Mr. Martinez last November.
Last week she told me that they have had a very long discussion about all the problems caused by Anfi Management to the members, specially about the private resale.
I asked her what did she obtain. She told me that they spoke for one hour and half. Ok very well, I said, but my question is still: what did you obtain of concrete from them?
She replied: nothing, but now they know that the members are not happy.
I admire the Norwegian Club’s good will. The Club has taken a lot of praiseworthy initiatives against the Anfi Management, but nothing of concrete happened until now.
Regards.
Saverio

25-02-12 08:46
AlanRoffey

Quote:
Originally Posted by DenisMilnes View Post
Hi Saverio
I have been informed that yet again a certain member of the Norwegian club is claiming credit for the changes.
So what! At least somebody has attempted to get the message through to the Anfi Management. Its a pity it was not a joint effort by all the European Clubs. Well done The Lyng Group. Hows about some credit to the Norwegian club for supporting the members of all Clubs
AJR

[Anonymous]

Anonymous

#2260

30-12-11 11:33
BrianTaylor

New membership certificates

I have just purchased another week at Anfi- in ABC & received the membership certificate which states neither the apartment number nor the week purchased rtherefore I have no proof of ownership making resale almost impossible. I have contacted Customer Services who stated that all they knew was new certificates issued would only state FX for the apartment no & week, and agreed that this was not satisfactory but was a ‘management decision’. I have e-mailed Anfi to ask for an official document stating week & apartment no- has anyone else had this experience, and could someone on ABC committee challenge ‘the management’ on this please!
Thanks
Pam Taylor

30-12-11 12:08
JohnGodber

New membership certificates
I am a new member just purchased two weeks at Club Puerto Anfi the certificate states no apartment number or week purchased just FX and arrival day Monday is this right???

If wrong what should I do about it ?

Thanks Mike Godber

30-12-11 15:54
RobertDickson

Have you both just purchased ‘floating’ weeks?
If so, then no apartment or week no. will be shown.

Regards

Robert

30-12-11 20:49
JohnGodber

Purchased week 33 and 34 at CPA resale not from anfi Staff

very worried with all the messages about resale purchasers being treated very poorly

I have sent email for them to sent me new membersghip certificates with the weeks and apartment number on.

Any information would bem of help.

We were hoping for lovely holidays not all the problems that seem to be going out at anti

Best regards mike

31-12-11 19:38
BrianPalin

Posted in the “resale levy” section of the forum:

Quote:
Originally Posted by WolfgangMaerz View Post
No transparency at Anfi:

The resell document witnessed by a notary has been send to Anfi and Anfi has collected the fee of 2*700 Euros from the credit card of the seller and nothing happened since then. After phoning the Anfi Customer Service, Anfi explained that the buyer does not get any member certificate but the weeks are “booked” for him and he has to pay the maintenance bill of 2012 to use the weeks.

What does that legally mean for the buyer? He has no certificate with reference to the club constitution.

Then Anfi explained that the buyer could request a certificate by paying a fee without saying how much it would be.

Any questions?
So now we have 2 members who have bought fixed weeks and received membership certificates but without the apartment or week number. Did the 2 buyers pay any additional fees to Anfi, or do they have to pay to have apartment and week number on the certificate, or has Anfi decided that all weeks bought from whatever source will revert to floating time and that could be why both week and apartment number are not recorded.
These are just my thoughts only and I have no idea what FX means.

Brian

01-01-12 13:08
SeanHassall

I own a resale week in ABC and 2 weeks in Monte purchased fron anfi. I have taken time in studying the practices of anfi and would NOT recommend anyone to purchase anything from anfi until all the many problems have been clarified or rectified. I think the bubble is going to burst big time. Very sad for such an amazing place.

01-01-12 17:11
JohnGodber

I did not have pay for membership certificate which arrived last week but not sure what FX means on MC .
I have asked Anfi to explain and update the BC ?
I would not have purchased floating weeks as i wanted fix weeks 33 and 34 no mention of floating weeks in any pre-sales contact or correspondence with Anfi only fix weeks. The date of the sale was 16/12/2011 so very recent, was not my intention to joint AVC happy with he fix week purchased like I have an other resorts . The acknowledgmenty of private resale of club membership document state the I am not entitled to to be affiliated to the AVC which fine by me. We have not received information regarding the maintenance fee for 2012 which I would have thought, should have the apartment and two weeks on the invoice. How do Anfi send the maintenance invoices out?? By post or email ??
Best regards mike

01-01-12 21:32
BrianPalin

Mike, you probably won’t get the maintenace fee invoice for about 3 or 4 months and will be sent out by post. Anfi are very slow in sending invoices for recently bought week(s). The invoice only records the amount due and the apartment and week number are not shown. If you visit http://www.anfi.com and scroll down to pay online and put your contract number in the relevant box and send, you will be able to see the fees there. If no amount is shown then anfi have probably not updated your account yet.

Brian

02-01-12 14:32
JohnGodber

Brian Many thanks for the information

Mike

02-01-12 22:16
JonSwatton

Mike, when you bought your fixed weeks 33 & 34 in CPA, I assume you knew which apartment it was in ?

03-01-12 11:52
JohnGodber

Hi Jon, Yes apartment number 507PA fixed weeks 33 & 34 but membership certificate only as FX on it? I have asked Anfi to confirm fixed weeks but no answer as yet

regards mike

04-01-12 22:34
JonSwatton

Thanks Mike,

I’m a fairly new fixed week owner at Beach Club (owner since 2010). My membership certificate is very specific to week and apartment number and Type of suite. Obviously I have no idea about what is written on a Puerto certificate so I’m assuming that fixed week certificates are most likely going to be the same across both clubs

On the back of my membership document there is the transfer application process whereby I can apply to transfer my week to a new party. Both me as seller and my buyer must sign this document and this triggers the transfer. This is a transfer of an established contract, which both I and my buyer would sign.

In your case, your seller signed over their established accommodation rights to YOU, therefore you should enjoy exactly the same ownership benefits as the previous party. (Do you have a photocopy of the old certificate membership certificate that you both signed?)

Anfi cannot make changes to an existing contract as they are not a party in the transaction. In fact, I would go so far as to say that they are falsifying a legally binding document for their own gains, which I’m sure could be construed as FRAUD. Anfi should simply record the change of ownership of an existing contract.

I would strongly suggest you contact your Puerto Anfi committee members (contact details on this site) and ask them to take up the case on your behalf and this of course would go for anyone who has bought in Beach Club and recently experienced the same on their membership certificate.

If your certificate does not specifically state an apartment number and week(s), then I would suggest Anfi are trying to fraudulantly flip you over to floating weeks……maybe that’s what ‘FX’ stands for…..

I’m currently battling through the RDO to get Anfi to formally confirm exactly what the private resale transfer process is. We’re pretty sure we now know but I want them to confirm it as I have issues over the scale of transfer charge, which will be the next complaint. I’m happy to add this falsification of details during the transfer of a membership certificate to my next complaint.

04-01-12 22:59
BrianPalin

Hi Jon,

I can confirm that the membership certificate for CPA where we bought in 2008 is exactly the same as your ABC certificate. Underneath our address is a line stating “Suite Number,” “Type of Suite” “Week” (number) and “Day of Arrival/Departure” .
I wonder what Mike’s or Brian Taylor’s certificate has printed there if anything.

Brian

05-01-12 19:59
JohnGodber

Hi. Looking at the MC the suite number – FX type of suite – 1bedroom week- FX day of arrival – Monday. On the rear of the MC is the of surrender and request for transfer of the member certificate.

I have two copies one for each week of the original MC with the apartment number 507pa and the weeks 33 and 34. I

I am hoping the the new MC with FX does not mean the the weeks are floating as I purchased fixed weeks and would have not purchased floating ones. I am still waiting response from Anfi. What is the best email address to get a answer on this issue from Anfi?

many thanks for your help

Mike

05-01-12 20:06
JohnGodber

Hi The question is what does FX stand for on the MC? Does anybody know.?

Best REgards MIke

05-01-12 21:28
anfiukmembers

These 2 Posts have been merged by Brian Palin (Moderator)

Hi John

Contact Maria Hidalgo at Anfi mhidalgo@anfi.com She is on holiday until; 8/1/12.. I think she said it stood for “fixed”
Denis

Originally posted 05-01-12 21:36 in Private Sale Levy thread:

All future fixed week certificates will come through with “FX” on them. I have been assured there is NOTHING sinister about this by management at Anfi but could not remember what it meant, perhaps “fixed”. I did ask a lot of questions in my usual devious manner & everyone was answered without hesitation. ( A good sign )

Denis

05-01-12 22:02
JonSwatton

These 2 posts merged by Brian Palin (Moderator)

Quote:
Originally Posted by anfiukmembers View Post
Hi John

Contact Maria Hidalgo at Anfi mhidalgo@anfi.com She is on holiday until; 8/1/12.. I think she said it stood for “fixed”
Denis

I bet she did!

Sorry Denis, but if FX stands for fixed and Anfi sold my apartment 51 times for each ‘fixed’ week of the year (allowing 1 week maintenance), how do the 51 owners know which fixed week they own?

Isn’t that example floating ?

In my opinion, if you haven’t got a week number in that section, Anfi will consider you have a floating week.

Mike….. don’t let up on Anfi on this. As you say, you purchased fixed weeks and your membership certificate MUST reflect this….

Added on edit : Should also have said that you want your specific apartment number on the certificate too.

originally posted in the Private Sale Levy thread:

Quote:
Originally Posted by anfiukmembers View Post
All future fixed week certificates will come through with “FX” on them. I have been assured there is NOTHING sinister about this by management at Anfi but could not remember what it meant, perhaps “fixed”. I did ask a lot of questions in my usual devious manner & everyone was answered without hesitation. ( A good sign )

Denis
What evidence do you have in ten years time that you own say, week 22 if your membership certificate just states ‘FX’ ?

06-01-12 10:30
DavidBesant

I cannot agree with Denis when he says that Anfi means “nothing”. Anfi are in business to make money and they have been very successful in the last year or so with increases in payment for rentals and in private sales. They are also good at being devious .
At present if the owner sells using a timeshare company (is this still possible?) the company has to contact Anfi regarding whether maintenance has been paid. Anfi charge for this information. Now a buyer will have to contact Anfi to confirm the week number. Does anyone think that Anfi will not charge for this information ? Anfi do not make changes for “nothing”.

Dave

09-01-12 19:05
JohnGodber

Thanks for the information I contact maria for confirmation and let you all know her answer

Best regards mike

10-01-12 08:46
BrianPalin

Quote:
Originally Posted by JohnGodber View Post
Thanks for the information I contact maria for confirmation and let you all know her answer

Best regards mike
Quote:
Originally Posted by anfiukmembers View Post
Hi John

Contact Maria Hidalgo at Anfi mhidalgo@anfi.com She is on holiday until; 8/1/12.. I think she said it stood for “fixed”
Denis
Elsewhere on the forum Maria’s email is given as mhidalgo@anfi.es

10-01-12 09:26
KarenPearson

Quote:
Originally Posted by BrianPalin View Post

Elsewhere on the forum Maria’s email is given as mhidalgo@anfi.es
I can confirm that Maria Hidalgo can be contacted at mhidalgo@anfi.es

10-01-12 10:39
BrianPalin

Quote:
Originally Posted by anfiukmembers View Post
All future fixed week certificates will come through with “FX” on them. I have been assured there is NOTHING sinister about this by management at Anfi but could not remember what it meant, perhaps “fixed”. I did ask a lot of questions in my usual devious manner & everyone was answered without hesitation. ( A good sign )

Denis
Hi Denis

Would you like to share the lot of question asked and the answers given on the forum???

best wishes

Brian

10-01-12 12:58
JohnGodber

Many thanks for email address mike

10-01-12 14:01
JohnGodber

Please see message sent from Anfi today.

I think this answers my question but thought I would up date everyone I have removed the membership number and other personal information from the table below .

Dear Mr Godber, thank you for your recent message regarding the above mentioned contract at Club Puerto Anfi.

Please be advised that membership certificates does not show the unit and week number but the type of apartment and week owned.

The validity of the certificates remains as it was when unit and week number was stated as there is no need to show the number of the apartments or the weeks. The contract number will always be the main reference in the document.

On the other hand, please see below the detail for each certificate number printed on 16.12.2011 and related to each apartment and week

Resort Club Type Apt. Number Apt. Size Week First Occ. Date
AA PA Fx/Fx 507 1 Bedroom 33 MON 20/08/2012
AA PA Fx/Fx 507 1 Bedroom 34 MON 27/08/2012

Please let me know if any other information is required.

Best regards

María Hidalgo

10-01-12 14:28
KarenPearson

Thank-you very much for this information Mike it’s much appreciated.
Regards,
Karen

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New membership certificates

10-01-12 19:31
anfiukmembers

Hi Brian
I would really like to share the information with the members but when I get critisized & disbelieved when doing so, I just cannot see the point.

Denis

11-01-12 12:35
JonSwatton

Good to hear Mike. 😉 So after all my ranting, FX was ‘fixed’:rolleyes:

I’m still a bit bemused as to why the certificate couldn’t continue to be a simple summary of the key elements of what your contract states but at least you’ve got to the bottom of it and have written evidence of the facts

Now …. completely off topic… but fancy a beer sometime during week 34 this year ? 😉

11-01-12 12:52
JonSwatton

Quote:
Originally Posted by anfiukmembers View Post
Hi Brian
I would really like to share the information with the members but when I get critisized & disbelieved when doing so, I just cannot see the point.

Denis
Err…hang on a minute…. isn’t the point of this forum to share information to spark debate and seek clarification. I may not like what you have to say, based on your Anfi discussions, but I’d rather hear them and make my own mind up, rather than having somebody sensor the information on my behalf.

I would love to see a quick summary of your discussions with Anfi, simply as I would like to think that the more input from members the better.

11-01-12 13:42
BrianPalin

Quote:
Originally Posted by JonSwatton View Post
Err…hang on a minute…. isn’t the point of this forum to share information to spark debate and seek clarification. I may not like what you have to say, based on your Anfi discussions, but I’d rather hear them and make my own mind up, rather than having somebody sensor the information on my behalf.

I would love to see a quick summary of your discussions with Anfi, simply as I would like to think that the more input from members the better.
Hi Jon,

It is in the club constitution that members are encouraged to share information, and I would have thought that the club chairman would be at the forefront in applying this concept.

best wishes

Brian

11-01-12 14:29
JohnGodber

Hi Jon,

The purchasing process July to December took so long we have booked to go to Rhodes in August this year so will not be at Anfi.

Hopefully looking to rent to existing members both weeks out this year if that is possible.

Will be out in 2013 so if you are around next year we can have beer then

Cheers Mike

11-01-12 21:29
BrianTaylor

This morning received e-mail from Anfi confirming the week & change over day, so at least I have some proof from them!
Thanks for the replies folks
Pam

11-01-12 22:34
JonSwatton

Quote:
Originally Posted by JohnGodber View Post
Hi Jon,

The purchasing process July to December took so long we have booked to go to Rhodes in August this year so will not be at Anfi.

Hopefully looking to rent to existing members both weeks out this year if that is possible.

Will be out in 2013 so if you are around next year we can have beer then

Cheers Mike
Shame…. if you had a 2 bed, I’d probably have taken 33 off you this year 🙂 Not to worry…. enjoy Rhodes and maybe we’ll catch up next year.

12-01-12 12:31
WolfgangMaerz

The question was if Anfi demands a fee for he resell buyer. The official Anfi resell documents say, that the buyer has the right to request the certificate for a (undisclosed) fee. Asking the Anfi customer service the answers are no, yes, no, no. In the meantime it is clear that “for the time being” there is no fee.

Now to the certificate the resell buyer gets. By the copies of original documents I can say:

You would expect that the buyer gets first the certificate. With the certificate in his hands he could make the normal confirmation of his own fixed weeks, e.g. online on the member area of the Anfi web page filling out the holiday planner for the club reception. But this is not true. First he gets a CONFIRMATION RESERVATION by Email for 2012. This reservation shows contract number, apartment number, week, arrival date, …

To get the CERTIFICATE the buyer must request it. The certificate for Anfi Beach Club shows in the table on the bottom no apartment number and week number, only “Suit number: FX, Type: Studio, Type FX; Arrival day Saturday”. That’s all. Looks like floating. What FX means is not described.

It may be that the contract number refers to the apartment number and week but this is not shown to the owner on his certificate! Normally for fixed weeks you do not need to make a reservation but only fill out the holiday planner of Anfi:

“In order for us to prepare for your imminent arrival, please complete this holiday planner and return it to us approximately six weeks prior to your arrival. … It is essential that we receive your arrival confirmation including your full printed name and signature via mail, fax or e-mail (signature not applicable via e-mail). Please be aware this is NOT A RESERVATION FORM. Contact the Customer Service Department to make your reservation before completing this form.“

That means the own fixed weeks need to be confirmed like reserved floating weeks. The apartment number and weeks in the CONFIRMATION RESERVATION has nothing to do with certificated using rights. It is just an annual reservation. What does that legally mean for the buyer?

13-01-12 12:03
WolfgangMaerz

I fear that this is a trick of Anfi: I cannot prove it but I assume that Anfi itself is now the owner of this apartment and week and Anfi rents it out on an annual bases (“CONFIRMATION RESERVATION”) with no using rights stated on the certificate.

It would be interesting to know if nowadays original certificates for fixed weeks bought from Anfi show also apartment number : FX and week: FX.

13-01-12 19:13
DenisMilnes

Gerwit
With a statement like that it makes me wonder why you own at Anfi. You do nothing but critisize everything they do. Have faith in what they are doing. At the moment they are protecting owners that bought direct from them & who can blame them. If you were running a business you would be doing exactly the same. The litte niggles are minimal compared with what you get out of it. After all , I believe it is still rated as the best in Europe. If you can’t stand the heat in the kitchen, GET OUT.

14-01-12 08:49
WolfgangMaerz

Quote:
Originally Posted by DenisMilnes View Post
Gerwit
With a statement like that it makes me wonder why you own at Anfi. You do nothing but critisize everything they do. Have faith in what they are doing. At the moment they are protecting owners that bought direct from them & who can blame them. If you were running a business you would be doing exactly the same. The litte niggles are minimal compared with what you get out of it. After all , I believe it is still rated as the best in Europe. If you can’t stand the heat in the kitchen, GET OUT.
Thanks DenisMilnes for your opinion. This would mean that you are not interested in the the ownership rights of Anfi UK club members who buy or bought private weeks. Further more, it seems that you really think that believing in Anfi is enough?

14-01-12 09:08
AlanRoffey

Quote:
Originally Posted by DenisMilnes View Post
Gerwit
With a statement like that it makes me wonder why you own at Anfi. You do nothing but critisize everything they do. Have faith in what they are doing. At the moment they are protecting owners that bought direct from them & who can blame them. If you were running a business you would be doing exactly the same. The litte niggles are minimal compared with what you get out of it. After all , I believe it is still rated as the best in Europe. If you can’t stand the heat in the kitchen, GET OUT.
I was really shocked to see the above from our Club Chairman, and member of the Grand Anfi Committee. He along with the rest of Committee members should have all members of all clubs interrest at heart, and not take such a short sighted view. It will be interresting to see what members think when it comes to re-election time for both Grand, and UK Members Club!

14-01-12 14:36
David Ledger

Quote:
Originally Posted by AlanRoffey View Post
I was really shocked to see the above from our Club Chairman, and member of the Grand Anfi Committee. He along with the rest of Committee members should have all members of all clubs interrest at heart, and not take such a short sighted view. It will be interresting to see what members think when it comes to re-election time for both Grand, and UK Members Club!
Denis is not posting as Club Chairman as will be explained in the next few days. He is a valuable member of the committee, and has a lot of knowledge of Anfi in their various guises, but he is posting as Denis as we have not established a committee view on this yet.

(If you remember back to when Bruce left the Club, the official announcement came after various postings that made people wonder what was going on. All will be clear soon. Please bear with us).

David

15-01-12 22:17
BrianTaylor

Quote:
Originally Posted by WolfgangMaerz View Post
The question was if Anfi demands a fee for he resell buyer. The official Anfi resell documents say, that the buyer has the right to request the certificate for a (undisclosed) fee. Asking the Anfi customer service the answers are no, yes, no, no. In the meantime it is clear that “for the time being” there is no fee.

Now to the certificate the resell buyer gets. By the copies of original documents I can say:

You would expect that the buyer gets first the certificate. With the certificate in his hands he could make the normal confirmation of his own fixed weeks, e.g. online on the member area of the Anfi web page filling out the holiday planner for the club reception. But this is not true. First he gets a CONFIRMATION RESERVATION by Email for 2012. This reservation shows contract number, apartment number, week, arrival date, …

To get the CERTIFICATE the buyer must request it. The certificate for Anfi Beach Club shows in the table on the bottom no apartment number and week number, only “Suit number: FX, Type: Studio, Type FX; Arrival day Saturday”. That’s all. Looks like floating. What FX means is not described.

It may be that the contract number refers to the apartment number and week but this is not shown to the owner on his certificate! Normally for fixed weeks you do not need to make a reservation but only fill out the holiday planner of Anfi:

“In order for us to prepare for your imminent arrival, please complete this holiday planner and return it to us approximately six weeks prior to your arrival. … It is essential that we receive your arrival confirmation including your full printed name and signature via mail, fax or e-mail (signature not applicable via e-mail). Please be aware this is NOT A RESERVATION FORM. Contact the Customer Service Department to make your reservation before completing this form.“

That means the own fixed weeks need to be confirmed like reserved floating weeks. The apartment number and weeks in the CONFIRMATION RESERVATION has nothing to do with certificated using rights. It is just an annual reservation. What does that legally mean for the buyer?
This is exactly the position now, and the week stated is FX type FX there is no change over day stated, however when asked they did provide the required info- must remember to let them know I will be arriving!
Pam Taylor

16-01-12 23:10
JonSwatton

Okay, so I’m trying to understand exactly where we are with this as I thought we had clarity but now I’m not so sure…..

In addition to what Mike Godber had posted, I recently heard of an instance where at the beginning of this month, a couple of members visited Anfi customer services to seek some clarity over the certificate and the mysterious ‘FX’. The customer services person they spoke to was unsure as to the reasons why this change had taken place and just commented that it was a management decision.

Equally, though, at the same time, the customer services person said that the member could request a more formal confirmation (of week and apartment) and they would issue something on headed notepaper with contract number, week & apartment, all stamped/signed etc. In fact, they did that there and then for one of the members. Customer services also commented that this was causing them a load more work with email/telephone/in- person requests.

So, as I see it then, a new fixed week resale member gets their certificate with FX and whilst it seems Anfi acknowledge that the (consistent??) contract reference number governs the week/apartment, if they actually want something in writing to this effect, they must request it from Customer services – Gerwit is this what you mean when you say….
Quote:
Originally Posted by Gerwit
To get the CERTIFICATE the buyer must request it. The certificate for Anfi Beach Club shows in the table on the bottom no apartment number and week number, only “Suit number: FX, Type: Studio, Type FX; Arrival day Saturday”. That’s all. Looks like floating. What FX means is not described.
No fee currently mentioned (as Gerwit says) but equally, Customer services now complaining about the amount of extra work… you can see where that could lead !

Second bit that now confuses me is that following Gerwits post I logged on to the Anfi.com website and went to the members section and my holiday planner. As Gerwit said before, a new bit appears on the planner stating
Quote:
Originally Posted by Anfi addition to holiday planner on website
Please be aware this is not a reservation form. Contact the Customer Service Department to make your reservation before completing this form.
I’ve only stayed in my fixed week once, last year and I made no reservation, just simply completed the holiday planner and all was good.

So I now have another question…. Is this reservation prior to completing the holiday planner for new fixed week owners of ‘FX’ style membership certificates or does this apply to all fixed week owners from now on? Of course, this extra wording could have been put there to stop floating week owners erroneously filling in the form thinking this would guarantee their reserved week and fixed week owners have no change to the previous process

I will ask this of customer services and will report back.

17-01-12 11:09
BrianPalin

Quote:
Originally Posted by anfiukmembers View Post
Hi Brian
I would really like to share the information with the members but when I get critisized & disbelieved when doing so, I just cannot see the point.

Denis
Hi Denis,

As there is only myself and Jon interested in seeing the information you have, would you be so kind as to send it to us by pm so the critics and unbelievers won’t have sight of it.

best wishes

Brian

17-01-12 14:03
SaverioCalo

During my Christmas holidays in ABC an Italian friend told me that he bought a fixed week from another ABC member. He was surprised reading in his owner certificate FX week and FX apartment instead of week and apartment number. He was afraid of some cheat by Anfi Sales. I suggested him to visit again the Customer Service for asking a more detailed contract.
The employed told him that in the new owner certificates they don’t write anymore the week and apartment. It has been a decision by the Company, but he couldn’t explain the reason. He asked if it was possible to have a more detailed paper certifying his property.
The employed said yes, no problem, and issued to him a headed paper/signed/stamped confirmation of the week and apartment number to go with his owner contract number. I did read that paper.
All that happened the 5th of January 2012.
Saverio

17-01-12 20:49
WolfgangMaerz

@PartyMonkey The statement in the holiday planner „Please be aware this is not a reservation form. Contact the Customer Service Department to make your reservation before completing this form.” is old and was there ever. The holiday planner is just to inform the reception about your coming. It simply means that floating weeks first must be reserved before the holiday planner can be filled out. For fixed weeks of course no prior reservation is necessary und the planner can just be filled out.

Now to the poor FX resell week owners: This seems to me a new week type of “fixed floating”. Yes, fixed floating, that is exactly what it means (Anfi of course would not agree to that definition). Fixed floating means that the owner has no certificated right to use his bought apartment number X and week Y but instead becomes an annual “reservation confirmation”. Reservation is of course in contradiction to fixed week so please understand it to be “fixed floating” weeks which must be reserved as they are not mentioned in the member certificate.

Let me come back to the first question: The owner of a fixed floating week by definition can only fill out the holiday planner if he has the reservation.
Why has Anfi changed the rules? If Anfi changes the rules you can ever assume that is for the advantage of Anfi. They do not like the private resell market and see it as threat to their business model and profit. In this case Anfi causes a severe legal problem which can be taken to court because it cannot be that the buyer does not get the same rights as the seller documented in his certificate. The advantage for Anfi is that the “fixed floating” weeks are decoupled from a certain week and apartment making this week even harder if not impossible to sell compared with the value of “real fixed” weeks. The owner “depends on the mercy of Anfi” to get his annual reservation confirmation. Will he (or the buyer of his FX weeks) get this confirmation for ever without having a legal title documented in the FX certificate? I doubt that.

17-01-12 21:59
JonSwatton

Quote:
Originally Posted by WolfgangMaerz View Post
@PartyMonkey The statement in the holiday planner „Please be aware this is not a reservation form. Contact the Customer Service Department to make your reservation before completing this form.” is old and was there ever. The holiday planner is just to inform the reception about your coming. It simply means that floating weeks first must be reserved before the holiday planner can be filled out. For fixed weeks of course no prior reservation is necessary und the planner can just be filled out.
Okay, thanks Gerwit… I’m slightly embarrassed that I had not spotted that comment on the form before but then, I’ve only used it once before… :rolleyes::rolleyes: That said though, Anfi’s response below comments about ‘new’ wording…. maybe they were just following my lead.

Anfi came back like lightening with an answer to my query (shame they can’t confirm the resale process quite as quickly :mad:) – response by Maria Hidalgo, boss of customer services no less .

Quote:
Originally Posted by email from Maria Hidalgo
Dear xxxxx, thank you for your message from yesterday regarding the above mentioned contract at Anfi Beach Club.

As you well stated, please be advised that the new wording in the holiday planner refers to members with floating inventory and floating week. In your own case there is no need to arrange the reservation as you have fix week in fix (34) apartment (xxxx). The holiday planner can be used to confirm your arrival, request airport transfers, food pack, baby cots, etc…

May we take this opportunity to reconfirm that the dates of your 2012 booking will go from Saturday 25-AUG-2012 to Saturday 01-SEP-2012.

We hope we have clarified the situation however should you require any further information, please do not hesitate to contact us.
So, as I hoped. Original Fixed (as in those with week/apartment on their certificates) week owners just carry on as before. I think the key now is for somebody with an ‘FX’ certificate to ask the same question of customer services about this holiday planner and see what answer they get.

I see where you are going with this Gerwit and I agree with your sentiment in principle and your following comment
Quote:
Originally Posted by Gerwit
In this case Anfi causes a severe legal problem which can be taken to court because it cannot be that the buyer does not get the same rights as the seller documented in his certificate
is quite right, as as I mentioned in an earlier post, this COULD be deemed to be fraud.

Saverio commented that customer services printed/signed/stamped formal confirmation of week/apartment number as an addendum to his friends ‘FX’ certificate. Equally, Mike Godber has had an emailed addendum confirming his apartment and week. So it seems that people can get confirmation if they push……

What just concerns me is that the old system was dead easy – fixed week x in apartment y. Certificate states the facts clearly. Now we have this huge effort on all parts to arrive at what we had before with no logical reason to explain the change (or at least no logical reason from Anfi).

So whilst I hope everything is okay on this, I can’t help but feeling that Gerwit has a point …..

18-01-12 08:18
AlanRoffey

Quote:
Originally Posted by BrianPalin View Post
Hi Denis,

As there is only myself and Jon interested in seeing the information you have, would you be so kind as to send it to us by pm so the critics and unbelievers won’t have sight of it.

best wishes

Brian
Nice one Brian
AJR

18-01-12 09:01
WolfgangMaerz

Anfi does not want fixed weeks anymore and sells now with some exceptions only floating weeks. This may be OK if the “home week and apartment” is stated in the certificate. With the home week and apartment missing in the certificate the door is open to overbook the clubs of Anfi del Mar with the result that it is even harder to book the week you want. But Anfi has a solution for this: Upgrade to Anfi Tauro Emerald.

18-01-12 09:18
WolfgangMaerz

@SaverioCalo: Thanks for this information! Every resell buyer should demand a signed letter (not email) confirming their appartment number and week number.

12-02-12 14:22
JohnBreivik

Hello everyone:)
I am one of the new owners, and started process in august 2011 to buy 3 weeks at Anfi Monte. I have at last gotten my letters of ownership, and I have even booked my weeks for this year – but I must pay the service due for 2012 before booking…
It seems like the best way to be sure to get your weeks (if you buy second hand), is to bye fixed weeks. Since the available floating weeks are few in perods… That means a lot of persons must plan their vacations is weeks that they didnt planned to – but since I became a member of this society, I hoped that this forum would be a tradingbase for weeks, and we only had to pay for guest certificate….
But maybe Im naive again, and i know there has been some difficulties about trading weeks, so I hope members are polite, and does what is expected of them when trading….
At least must the renter get a letter of confirmation of booking of weeks: there has been too many samples of persons standing in the reception at ANFI – and must have left the area, since there was no week booked….

12-02-12 22:27
David Ledger

Welcome, John.

We don’t have a week-for-week trading system, but we do do rentals. You can choose to rent weeks from others for cash (just as non-members can do), and rent your weeks out also for cash for a small fee (as only members can do). With luck the cash will balance. It’s described in the Rentals forum. If you need help, email Harry – sales@anfiukmembers.co.uk (he also does the resales).

David

23-02-12 17:03
WolfgangMaerz

News from Anfi: Under the pressure of the Lyng group Anfi has given up the so called FX-certificates (week: FX, app: FX) for privately bought fixed weeks. That’s a great success of the norwegian anfi member group!

23-02-12 19:26
DoreenSwan

Well done in achieving this, what a great result.

23-02-12 23:59
SaverioCalo

Quote:
Originally Posted by WolfgangMaerz View Post
News from Anfi: Under the pressure of the Lyng group Anfi has given up the so called FX-certificates (week: FX, app: FX) for privately bought fixed weeks. That’s a great success of the norwegian anfi member group!
Dear Gerwit and dear Anfi UK Club Members,
I do confirm that Mr. Martinez last week told to the ABC Committee Members that the certificates for privately bought fixed weeks will be issued writing the week and the apartment number. It is official: no more FX.
As I already posted last month, the Customer Service received many requests for writing in an Anfi headed paper that the contract number “xyz” was relating to the week number “x” in the apartment number “y”. The Company decided to change their mind under the pressure of the Customer Service employees. They were obliged at a double work not knowing the reason of that extra work!
It seems that also RDO has pressed Anfi del Mar for returning to the old and correct certificates.
Regards.
Saverio

24-02-12 17:03
DenisMilnes

Hi Saverio
I have been informed that yet again a certain member of the Norwegian club is claiming credit for the changes.

25-02-12 00:11
SaverioCalo

Quote:
Originally Posted by DenisMilnes View Post
Hi Saverio
I have been informed that yet again a certain member of the Norwegian club is claiming credit for the changes.
Hi Denis,
Yes, some Norwegian Club member is claiming credit for the changes. For that reason I thought better to inform the Anfi UK Club members posting the reality.

A Norwegian Club member has got an appointment with Mr. Trujillo and Mr. Martinez last November.
Last week she told me that they have had a very long discussion about all the problems caused by Anfi Management to the members, specially about the private resale.
I asked her what did she obtain. She told me that they spoke for one hour and half. Ok very well, I said, but my question is still: what did you obtain of concrete from them?
She replied: nothing, but now they know that the members are not happy.
I admire the Norwegian Club’s good will. The Club has taken a lot of praiseworthy initiatives against the Anfi Management, but nothing of concrete happened until now.
Regards.
Saverio

25-02-12 08:46
AlanRoffey

Quote:
Originally Posted by DenisMilnes View Post
Hi Saverio
I have been informed that yet again a certain member of the Norwegian club is claiming credit for the changes.
So what! At least somebody has attempted to get the message through to the Anfi Management. Its a pity it was not a joint effort by all the European Clubs. Well done The Lyng Group. Hows about some credit to the Norwegian club for supporting the members of all Clubs
AJR

[Anonymous]

Anonymous

#2257

30-07-11 17:28
WilliamGent

private sale levy?

I have just recently returned from my annual two weeks at ABC which we all thoroughly enjoyed.However our (brief) contact with the sales team was concerning. I bought my two weeks privately, not via Anfi sales. As my purpose was to enjoy ABC and not exchange into other resorts the restrictions applied to private purchasers did not concern me.However it was suggested to me on our latest visit that the rules applying to private sales are soon to change, introducing a charge of 4000 euros for the issue of new certificate. Has anyone one else heard of this?
I can well understand sales wanting to limit private sales but if what I was told is correct it is a blatant attempt to kill off private sales entirely.
Bill

30-07-11 17:54
RobertDickson

Not sure if there would be any foundation to this or just another rep’s porkies to scare people. Maybe some of our more ‘enlightened ones’ can assist.

Regards

Robert

31-07-11 09:17
SeanHassall

I do hope this is rep porkies !! I understand that due to the economic crisis, time share operators/owners are making a killing on “snatch backs” when customers do not pay their maintenance free or prefer just to hand it back as with the euro rate it is now cheaper to find a package deal rather than continue their time share.
Lets hope they cannot charge this levy !

12-08-11 19:57
RichardDavies

hello bill.we have had our timeshare for 7 years now,bought through resale weeks,there must be hundreds of people in our position,we are going out on 20th august if i hear anything i will let you know.richard.

13-08-11 17:35
WilliamGent

hello Richard
We have two weeks both bought via private resale. Not thinking of selling them but there are many who may be considering such a move. Hopefully what we were told was just sales pitch but will be interested if you hear anything. Bill

29-08-11 00:14
RachelLewis

Hi I have just returned from Anfi Beach and met friends who had been told by the rep, whilst we were there that at 4,000 Euro charge would be introduced to private resales. Is there any news on this?? Thanks Rachel

29-08-11 11:14
KarenPearson

I am going to a committee meeting for Puerto on 20th September and I will add this to my list of questions. I will post a reply on the 21st.
Karen

29-08-11 23:27
JonSwatton

I’m working on the basis that it’s the usual rep BS. We were told when we first looked round that resales didn’t even exist outside of the Anfi system!!

I had a quick look at the copy of the 1992 Beach Club constitution that I have and on the assumption that this clause has not been revoked by a later amendment that I don’t have…… With regard to transfering ownership/membership….Clause 15.3 states

Quote:
A reasonable fee may be charged for the registration of the transfer which fee may be revised by the Committee or the Management Company from time to time. The current fee is £25.00+VAT’
£25+VAT in 1992 was reasonable. EUR 160 in 2010, was fairly reasonable (which is what it cost the people I bought my apartment from). GBP or EUR 4000 is clearly NOT reasonable.

I’m not sure how the other clubs handle it in their constitutions but assuming this clause is still in force in the Beach Club constitution, then I struggle to see how they could achieve this under a test of ‘reasonableness’

30-08-11 10:24
BjornMartensen

Ho Jon,
As far as I know that clause has not been changed. I have all AGM papers from 1994 – 2010. Nothing in this clause has changed

30-08-11 20:14
AnnDoyle

If this should be true and it is possible that it is an exageration of something that MAY be – it is the sort of thing that the ABC Committee, as they have a MAJORITY vote over the Management, should be able to veto. So often the Magaement say ‘it is the Sales Company and they have no control’ It will take determination and a knowledge of the Club Constitution but should be possible. Present Committee Members should be made aware of this rumour and should be making enquiries now. to try and avert a ‘fait accompli.’
Ann D

30-08-11 20:20
RobertDickson

Maybe Denis could add to this thread and let us know if there is any truth to this rumour.
Obviously if this was true I assume this would apply to all clubs.

Regards

Robert

31-08-11 01:03
AndrewCarr

Thinking about it now on my return from Anfi, I think it’s a newvtactic to get in front of the Reps.

I’m sure that Anfi would send official correspondence to all owners about this, not just to let people be advised by the snakes during their holiday!!!

31-08-11 07:40
WolfgangMaerz

@AndrewCarr: It may be a sales trick of the reps, but if it is true, do not expect to be officially informed by Anfi. They did not inform us with the guest certificate too. I assume that it may be both a trick of sales reps and their plan to increase the fee of registration of transfer significantly. It may be not to 4000 Euros. This would be in line to increase profit as we have seen by the fee for guest certificates. We are no normal customers of Anfi but captured customers and to some extent Anfi can do with us what they want.

Cheers

31-08-11 08:44
AlanRoffey

Quote:
Originally Posted by AnnDoyle View Post
If this should be true and it is possible that it is an exageration of something that MAY be – it is the sort of thing that the ABC Committee, as they have a MAJORITY vote over the Management, should be able to veto. So often the Magaement say ‘it is the Sales Company and they have no control’ It will take determination and a knowledge of the Club Constitution but should be possible. Present Committee Members should be made aware of this rumour and should be making enquiries now. to try and avert a ‘fait accompli.’
Ann D
if it’s any thing to go by I don’t expect the committee to have any say in this matter. See the responces we had on the Guest Certificate debate from Anfi , and our own Anfi UK Committee.

31-08-11 09:22
JonSwatton

Just to let everyone know, I have emailed Saverio Calo on the ABC committe with details of this thread and the reps claims.

He may already have been aware of this but as AnnDoyle says, better to flag it up now just to nip it in the bud early.

Also, I would note from the constitution clause, that it says the Management company AND the Committee can REVISE the fee. REVISE doesn’t automatically mean increase 🙂

I would perhaps suggest as a counter, that the ABC committe and indeed all clubs should have their constitutions amended to add in something along the lines of whilst the transfer fee may be revised to a reasonable level, it should not be used as a financial barrier to the freedom of members to transfer their weeks privately.

31-08-11 09:45
WolfgangMaerz

@PartyMonkey: There is some possibility that it is only a rep trick and with asking the Anfi management they become aware of this possibility. This does not mean we should not ask them.

Cheers

31-08-11 11:22
JonSwatton

Yep agreed Gerwit, I too think it’s the usual rep Bullsh*t .

I also believe the ABC constitution in its current format (no idea about other clubs) would allow any attempt to impose this to be challenged by the committee and indeed, legally. I just wondered if it was worth trying to strengthen the clause a little.

31-08-11 15:52
KarenPearson

I have already stated below that this is on the agenda for Puerto at the next meeting which is in 3 weeks time. I feel it is better to wait till then and discuss it face to face with Luis Martinez. I know the Beach Club constitution is different from the other clubs but this would affect all owners who wish to sell privately.
Karen Pearson :Elected Member Puerto Liaison Committee

01-09-11 13:37
KarenPearson

Saverio Calò asked me to place this information on the forum. Saverio is the Elected Representative for the Anfi Beach Club

The charge of 4000 Euro’s for making a private resale is a big tall story. You are right: it is just another tactic of the sales reps to dissuade people from buying private resales.

To avoid any doubt, today I emailed to the Customer Service asking how much they charge for a private resale.

They replied very quickly telling me that the charge for the administrative costs is 160 Euro’s. That’s all.
It is an official written reply from Anfi Customer Service, it isn’t gossip!

The ABC Committee knows this kind of problems caused especially by the British reps and, many times, we pointed out the reps abuses.
For obtaining something concrete about that funny stories it is necessary to know the rep’s name and the member’s name. Only in this case we can try to stop their immorality.

01-09-11 18:19
WolfgangMaerz

Saverio Calò has asked the customer service, not the management, and got the answer of today practice. Any surprise? This does not exclude the possibility that the management plans an increase of the fee but not to 4000 Euros. Asking them gives them an idea for that.

Cheers

01-09-11 20:12
SeanHassall

This needs to be clarified in ever club to maintain the clubs credibilty, legal standing and value if the package. It would be beneficial to anfi and the members, to establish true fact. Reps stating this “hearsay” should be identified and reported to anfi sales for clarification of the wording. This would give professional peace of mind to us all, and protect a first class product which we all signed up for. I hope that our appointed reps will clarify this situation and report back without delay.

05-09-11 17:34
WilliamGent

Karen
Will you still be raising this issue at the AGM as stated in your earlier posting and reporting back on the forum?
Bill

05-09-11 19:12
anfiukmembers

I have heard today that since this morning Anfi will no longer deal with a third party regarding resales. This at the moment puts the timeshare companies in a position where they cannot sell Anfi resale weeks.

Denis

05-09-11 19:57
KarenPearson

Hi Bill,
I have this topic on the agenda for the Puerto Liaison Committee on Tuesday 20th September where it will be fully discussed and I will post the results on the Forum later that day.
Karen

05-09-11 20:49
anfiukmembers

From today Anfi will not deal with a third party regarding resale’s. This will effectively stop timeshare companies selling Anfi weeks unless they buy them first to sell on. This will incur a double €160 charge if this is what it remains at. If it goes up to the rumoured €4000 it will mean very expensive weeks for resale making it unviable to purchase other than from Anfi.

05-09-11 21:56
WilliamGent

This news makes it even more imperative to clarify the resale situation.I have no intention of selling but I am concerned at the prospect of having my democratic rights summarily removed. This issue MUST be sorted out.
Bill

06-09-11 16:58
SaverioCalo
private resale fee

Quote:
Originally Posted by WolfgangMaerz View Post
Saverio Calò has asked the customer service, not the management, and got the answer of today practice. Any surprise? This does not exclude the possibility that the management plans an increase of the fee but not to 4000 Euros. Asking them gives them an idea for that.

Cheers
Dear Wolfgang,
I think what written in your post out of place, probably because you don’t know the story.
Mr. Swatton emailed to me kindly asking if it was true that the private resale fees were around 4000 Euros.
After a check with the Customer Service, I replied that the fees are 160 Euro…. TODAY.
Karen asked my agreement for posting the reply to Mr. Swatton in the forum. I did agree, of course.
That’s all.
Therefore I think your post trite and full of platitudes.
It is obvious that Anfi Management could plan an increase of the fee, but I am not in their heads and I cannot know what they are planning. Moreover I doubt that Anfi Management should reply to a direct question like this: “Dear Management, are you planning for increasing the fees from 160 to 4000 Euros for the private resales? I am asking that, because a member emailed to me this question.” Do you really think that they reply?
It is clear that I had to reply to Mr. Swatton confirming the actual cost of the private resales. Who officially knows the cost? The Customer Service, obviously! All the rest is vain polemics.
Also the children know that Anfi del Mar isn’t a charity trust, then no one can exclude that in a near or in a far future
the fees could increase, but telling that for sure because the reps are telling that it is too much to me.
Let’s wait the next CPA Committee Meeting and what Karen will report to us about that topic. It is much better than the vain polemics.
Regards.
Saverio Calò

12-09-11 19:43
anfiukmembers

Hi Everyone
A complaint has been lodged with RDO against Anfi. Initially they tried to investigate but Anfi denied ALL knowledge. RDO asked if any further evidence could be supplied & I have done so. I have been told any new information regarding this will be forwarded to me

Denis

13-09-11 08:43
AlanRoffey

Quote:
Originally Posted by anfiukmembers View Post
Hi Everyone
A complaint has been lodged with RDO against Anfi. Initially they tried to investigate but Anfi denied ALL knowledge. RDO asked if any further evidence could be supplied & I have done so. I have been told any new information regarding this will be forwarded to me

Denis
For those not in the know who are “RDO”, and what infulance have they?

13-09-11 16:18
KarenPearson

RDO stands for (Resort Development Organisation)
The Resort Development Organisation, was established to improve representation for reputable companies in the timeshare sector and promote fair trading, quality within and growth of the timeshare industry.

Its members lead the industry in their commitment to strong ethical standards with the aim of raising the standards of the industry a whole, ensure fair trading and satisfaction of timeshare owners.

RDO was created following the decision by the European Timeshare Federation in February 1998 to integrate all national timeshare trade associations into one pan-European direct membership organisation.

RDO is a direct membership Organisation with over 90 members from all sectors of the industry across Europe, including resort developers, exchange companies, management and marketing companies, trustees, finance houses and resale companies.

Members are committed to high service standards and integrity, and abide by a code of ethics which ensures buyers have secure occupancy rights and that payments are protected.

RDO works with governments at European and national level to create fair legislation that safeguards the interests of the consumer and encourages the positive development of the industry.

The Organisation regularly organises events, conferences and seminars in which industry members can network and exchange opinions with other colleagues in the industry.

Events include the annual convention, the largest timeshare gathering in Europe.

The former National Associations in 14 European countries act as National Chapters of RDO, and are responsible for carrying out programmes and agreed activities in their respective markets.

They are located in Belgium (covering Benelux), Cyprus, Finland (covering Scandinavia), Germany (covering the German Speaking Region), Greece, Italy, Portugal, Spain, and the UK.

14-09-11 07:53
AlanRoffey

Karen thanks for the promt answer.
My next questions are

! Are Anfi members?
2 Have Anfi UK, or any of the other European Clubs to your knowledge reported The Guest Certificate to the RDO?
3 What powers do they have over members?

I would think that the RDO would be a good starting point for the committies to jointly take a step to stop The Guest Certificate scandal.
AJR

14-09-11 13:18
SaverioCalo

The private resale levy is increased from 160 to 700 Euros. This “administrative cost” is already enforced. As well the buyer of the week must ask the N.I.E. (Spanish Fiscal Number) and send a copy of that document to the Customer Service.
I was emailed right now about that topic by the Anfi Customer Service Office.
Please don’t ask me what does exactly mean N.I.E., because I don’t know the Spanish fiscal laws.

14-09-11 13:28
AlanRoffey

This increas is unjust, and all committee’s should show strong opposition to its enforcement.
AJR

14-09-11 14:16
RobertDickson

Were Anfi going to tell us of this??
Or do we just find out when we think we’ve sold our week?

Regards

Robert

14-09-11 14:48
SaverioCalo

Dear AJR,
The ABC Committee will make a strong opposition to that enforcement and, I am sure, also the other resorts committees. But no one of us can guarantee some positive result.
The Committees don’t have any power on the administrative services and sales department.
I do agree with Robert: it had been a surprise for everybody. I was told about that topic yesterday from an Italian member that contacted the Customer Service for selling his own week. I received this news by chance.
Yesterday I asked to the Customer Service an official reply about that topic, just to avoid misunderstandings.
Today they replied to me confirming that.

14-09-11 16:15
TonyFuge

I think that is so wrong,I dont think anyone would mind a small increase but to jump from 160 euros to 700 euros i think is totally unacceptable.

14-09-11 16:46
JonSwatton

Shocking but not unexpected behaviour from Anfi. :mad::mad:

I’m sure all the committees will battle against this ridiculous increase and they have my full support.

Given the ABC constitution makes some provision for a fee and a ‘reasonable’ increase (£25+VAT in 1992), could anyone provide me with the ABC annual maintenence fee increases from 1992 to date please.

Surely as a precedent, if the maintenence fee increases by an agreed ‘reasonable’ amount each year, then the transfer fee should escalate from £25+VAT by the same amount. This then could be used as the precedent to apply to all the other clubs where this has an impact.

What’s the betting when you escalate the original fee, it’s not even equivilent to 160euros

14-09-11 17:13
SaverioCalo

The ABC Constitution says there can be a fee but it must be reasonable. This cannot be classed as reasonable and, in my opinion, it is in breach of the constitution.
Please don’t underestimate the other topic: “the buyer of the week MUST applies for the N.I.E. (Spanish Fiscal Code) number and to send a copy of it to the customer service”
I asked to the customer service to clarify the meaning of that, but I didn’t receive any reply from them at the moment.

14-09-11 17:17
TerryDeacon

For information on the NIE have a look here.

http://www.euroresidentes.com/Property/faqs/nie.htm

14-09-11 17:23
JonSwatton

Quote:
Originally Posted by SaverioCalo
The ABC Constitution says there can be a fee but it must be reasonable. This cannot be classed as reasonable and, in my opinion, it is in breach of the constitution.
Please don’t underestimate the other topic: “the buyer of the week MUST applies for the N.I.E. (Spanish Fiscal Code) number and to send a copy of it to the customer service”
I asked to the customer service to clarify the meaning of that, but I didn’t receive any reply from them at the moment.
Hi Saverio, I don’t have a copy of the constitution in front of me but I seem to recall that there is somethiing about the member accounting for tax…. (I may be wrong) – will have another look tonight.

I am going on a business trip to Madrid tomorrow/Friday and I’ll ask the guys I’m meeting what an N.I.E. number is and if they can give me any more info. Will try to report back on the forum before the weekend.

(Shame they’re not Spanish lawyers)

Edit : Missed El Tel’s post regarding the NIE but will ask the guys in spain as well anyway 🙂

14-09-11 18:09
SaverioCalo
Spanish N.I.E.

Quote:
Originally Posted by TerryDeacon View Post
For information on the NIE have a look here.

http://www.euroresidentes.com/Property/faqs/nie.htm
Great! Very good and very interesting information Terry!
The web addres is very useful and explains very well the meaning of N.I.E.
After read that, I still have a doubt: there is written that the N.I.E. is needed for houses or other physical properties sale.
We are not owners of a property, we are owner of a Club membership. We own one or more shares of the Club, not the walls.
It is for that reason that Anfi can repossess the weeks of the mambers that don’t pay the maineinance fees.
It should be more difficult being the member really owner of the walls.
I am absolutely not expert about that, so it should be very fine to know the other members opinion.

14-09-11 18:12
SaverioCalo
N.i.e.

Quote:
Originally Posted by JonSwatton View Post
Hi Saverio, I don’t have a copy of the constitution in front of me but I seem to recall that there is somethiing about the member accounting for tax…. (I may be wrong) – will have another look tonight.

I am going on a business trip to Madrid tomorrow/Friday and I’ll ask the guys I’m meeting what an N.I.E. number is and if they can give me any more info. Will try to report back on the forum before the weekend.

(Shame they’re not Spanish lawyers)

Edit : Missed El Tel’s post regarding the NIE but will ask the guys in spain as well anyway 🙂
Hi Jon,
Have a look at the El Tel’s post, please. It is very interesting and very clear what written in that website.

15-09-11 02:58
SaverioCalo

Dear All,

I just made a small investigation about what is and what does it mean the N.I.E. requested by Anfi for the private resale.

The N.I.E. is a an old Spanish law. For obtaining this certificate (N.I.E.) must be filled in a form that must handed to some Gran Canaria Police Office (Arguineguin, Mas Palomas, Mogan, etc) enclosing a copy of the passport.

The N.I.E. (Numero de Idendidad de Estranjero – Foreigner Identity Number) is absolutely required by the Spanish law if someone has economics relations or business with Spain, or if:

1) one of you want to work in Spain.
2) one of you want to live in Spain.
3) one of you want to study in Spain for more than 3 months.
4) one of you want pursue a business activity in Spain.
5) one of you need a Bank current account in Spain.
6) one of you need a Spanish mobile telephone contract.
7) one of you want open a restaurant, a Pub or a similar public activity in Spain.

In our case the N.I.E. really sounds as an excuse for discouraging the private resale.
I didn’t read anywhere, in that law, some sentence telling that N.I.E. is needed for private sale/resale of a Club shares.
May be I am wrong because I am not a Spanish lawyer, but I hardly doubt that Anfi can enforce this law on the private share resale.
This topic will be (MUST BE) a big battle for the all the Resorts Committe Members.

15-09-11 11:18
WolfgangMaerz

If this would be true the N.I.E. would also be necessary if you buy from Anfi original weeks. As stated above Timeshare usage rights are like golf club member ships with annual fee, so I think the N.I.E. might not be necessary and is planned as a further hurdle to make resell harder. But I am not sure.

It is interesting to note that the club constitutions all are different (also in this point) and even may change from time to time. So the CPA constitution (2002) says: „A reasonable fee may be charged for the registration of the transfer which fee may be revised by the Company or the Management Company from time to time. The current fee in is £25.00 plus VAT.“. The CGA constitution (2002) says: „Any transfer of a RER (means: rotational enjoyment rights) will trigger a fee in favour of the Developer Company amounting in year 2002 to 100 Euros, which will be increased yearly by a 5%.”. From these two examples alone the increase to 700 Euros is absolutely not right.

I personally do not expect Anfi to step back and a compromise may only be possible if you take Anfi to court (same as with the fee for guest certificates). Anyhow RDO should be informed of this bad practice.

Cheers

15-09-11 19:58
anfiukmembers

.

! Are Anfi members?
2 Have Anfi UK, or any of the other European Clubs to your knowledge reported The Guest Certificate to the RDO?
3 What powers do they have over members?

I would think that the RDO would be a good starting point for the committies to jointly take a step to stop The Guest Certificate scandal.
AJR

AnfiUK have not persued this because Bruce said he would continue talking to a Spanish lawyer.

Denis

15-09-11 20:21
RobertDickson

As Bruce is no longer a member, are Anfi UK pursuing it?

Regards

Robert

16-09-11 09:26
AlanRoffey

Quote:
Originally Posted by anfiukmembers View Post

.

! Are Anfi members?
2 Have Anfi UK, or any of the other European Clubs to your knowledge reported The Guest Certificate to the RDO?
3 What powers do they have over members?

I would think that the RDO would be a good starting point for the committies to jointly take a step to stop The Guest Certificate scandal.
AJR

AnfiUK have not persued this because Bruce said he would continue talking to a Spanish lawyer.

Denis

Denis.
This is not a correct statement! I have been told that Bruce was dealing with a Spanish Lawyer using his AnfiUK email address, and on his resignation from the Club, he no longer had access to replies from the lawyers, but a reply was sent to the used email address which was not forwarded to Bruce.
I am sure if the committee were to get in touch with Bruce he would pass the lawyer’s information on.

Please can you as the elected chairman of the AnfiUK Members Committee answer the Questions, Bruce has no part to play in this.
AJR

16-09-11 18:45
SaverioCalo
ABC Constitution

Quote:
Originally Posted by WolfgangMaerz View Post
If this would be true the N.I.E. would also be necessary if you buy from Anfi original weeks. As stated above Timeshare usage rights are like golf club member ships with annual fee, so I think the N.I.E. might not be necessary and is planned as a further hurdle to make resell harder. But I am not sure.

It is interesting to note that the club constitutions all are different (also in this point) and even may change from time to time. So the CPA constitution (2002) says: „A reasonable fee may be charged for the registration of the transfer which fee may be revised by the Company or the Management Company from time to time. The current fee in is £25.00 plus VAT.“. The CGA constitution (2002) says: „Any transfer of a RER (means: rotational enjoyment rights) will trigger a fee in favour of the Developer Company amounting in year 2002 to 100 Euros, which will be increased yearly by a 5%.”. From these two examples alone the increase to 700 Euros is absolutely not right.

I personally do not expect Anfi to step back and a compromise may only be possible if you take Anfi to court (same as with the fee for guest certificates). Anyhow RDO should be informed of this bad practice.

Cheers
Dear Wolfgang,
I have a copy of the ABC Constitution updated at June 2009.
The paragraph 15.3 – page number 7 – says: A reasonable fee may be charged for the registration of the transfer which fee may be revised by the Committee or the Management Company from time to time.
The current fee is £25.00 plus VAT.
The identical sentence it is written in the Italian and in the Spanish translation, £25.00 (not Euro) +VAT included.

The ABC Committee never revised this fee in the last 6 years.

17-09-11 15:14
WolfgangMaerz

In the ABC constitution it is said in paragraph 21, that at all legal action and discrepancies a “single judge” should be appointed by the parties or if not agreeable the trust company will manage to appoint a judge.

This could be a way for the ABC comittee before taking legal action.

17-09-11 15:24
anfiukmembers

AJR

It seems to me that there is some risk here in publishing incorrect or misleading information so let me clarify. At our last Committee Meeting in June, Bruce confirmed that he was retiring with immediate effect and followed this by saying that he would clear up any loose ends and would be available to Committee Members if we needed any help or advice. He also said that he was investigating the Guest Certificate cost changes with a Spanish Lawyer privately and intended to follow this through.

Some days later the e-mail, info@anfiukmembers.co.uk, was redirected to Denis as was the e-mail for the Chairman. Since then nothing has been received by Denis from any Lawyer, nor anything relating to this.

You state that “I have been told that Bruce was dealing with a Spanish Lawyer using his AnfiUK email address, and on his resignation from the Club, he no longer had access to replies from the lawyers, but a reply was sent to the used email address which was not forwarded to Bruce.” Bruce no longer has access to committee e-mail addresses but as this contact with the lawyer was a private endeavor I would have expected him to have used one of his personal addresses. This is not what you have inferred which suggests you must have received your information directly from Bruce.

The last thing that I want to read on the forum is what appears to be a points scoring dialogue as, ultimately, we should all be aiming to help each other. As many of you will know Bruce was one of the founder members and his stewardship throughout has been first class, an act not easy to follow so please allow some settling down time.

Finally regarding advice from Lawyers on the Guest Certificate charge increase. We have discussed this in committee and agreed that the cost of advice would be likely to be high and beyond our means as an individual club. A joint action with other clubs might be an option but it was decided that we would see what advice Bruce received first. The increase in the transfer fee had not arisen when we had our June committee meeting but the unreasonableness of both topics apply. As individuals we do speak to Bruce from time to time and I will make a point of asking him if he will provide an update regarding the lawyer.

Emrys

17-09-11 16:48
WolfgangMaerz

As I already told Bruce some time ago a German Anfi club member (AMCD) will take Anfi to court in spring 2012 with regard to the guest certificate fee based on the ABC club constitution and his timeshare contract. You must know that in Spain even the winner of the court must pay for all his expenses (attorney, court). But in this case he has an insurance that covers all.

Cheers

17-09-11 16:50
SaverioCalo
paragraph 21

Quote:
Originally Posted by WolfgangMaerz View Post
In the ABC constitution it is said in paragraph 21, that at all legal action and discrepancies a “single judge” should be appointed by the parties or if not agreeable the trust company will manage to appoint a judge.

This could be a way for the ABC comittee before taking legal action.
That is a good advice. Thanks.

18-09-11 08:08
AlanRoffey

EM
picking up on a couple opoints from your reply’
1 “He also said that he was investigating the Guest Certificate cost changes with a Spanish Lawyer privately and intended to follow this through.”
If this is so then the email should have been forwarded to Bruce.

2 “Finally regarding advice from Lawyers on the Guest Certificate charge increase. We have discussed this in committee and agreed that the cost of advice would be likely to be high and beyond our means as an individual club. A joint action with other clubs might be an option but it was decided that we would see what advice Bruce received first.”

The committe should have asked Bruce to provide copy of any updates too his serches, and in any case should have contacted, and have discussed joint action with the other European Clubs. See my request as published on 22/4/11. No reply to this from the Committee.
Quote “Have we consorted with the other European Clubs, and what are their feelings? I do think this is a case that requires a solid opposition, and as I have previously said investigation by a Contract Lawyer. If not then what is the strategy that is being used at the May meeting of ABC and the other Club meetings that our elected representative will be attending. We should all be singing from the same song sheet, and have a really good defence to this action by Anfi. Its no good attending the Clubs meetings without action being taken prior to them.”
AJR

18-09-11 10:45
MartynFox

I have heard to from Wordwide Timeshare that as of 1st October Anfi will no longer deal with 3rd part resale companies only direct with owner and also the fee is going up to £600.
Just another Anfi sales tactic to tie you in. I have been an owner at Anfi for ten years but I am becoming fed up with Anfi sales pulling our enjoyment of Anfi down. It’s bad enough that we were promised new wonders at Tauro and gave up our fixed weeks only to find Tauro is still like a ghost town with no sun until midday and all the promises of shopping centre, beach new blocks years later still have not happened.!!

Poster by Wiliam Husband 20/09/11
I have a week for sale at Anfi through Worldwide Timeshare. They have just been on the phone to tell me that there has been changes made by Anfi. The admin. price has gone up to around £600 charged by Anfi for the change of ownership. Also it must be paid by the seller direct to Anfi.
Anyone else heard about this change? In the past the re-sale company charged the buyer the admin. fee, which was around £150, and passed it to Anfi.

18-09-11 12:48
MaureenNorgate

AJR
It seems to me, on reading your posts on this item, that you are calling the committee members liars. You are so obviously talking to this Bruce person whoever he is, so why don’t you ask him for his details of the Spanish Lawyer and find out for yourself as you feel so strongly. Why don’t you take up the item yourself instead of relying on a committee which you seem to put down at every opportunity? Then you can let the rest of us know.
Also you have made suggestions for items to be put in the next newsletter. Why don’t you write them yourself instead of relying on other people to do this, you could then put in what you think other owners would like to see?
Mo

18-09-11 18:10
JohnBarraclough

Hi Maureen and welcome to the forum.

I recommend a little background reading – past posts etc. You are one of very few members – in fact you may be unique – who don’t know exactly who “this Bruce person” is and the amount that he has contributed to the club as a whole. Without further elucidation, you don’t need to read far back and that may just help to get current matters in context.

Happy reading.

19-09-11 07:51
AlanRoffey

Quote:
Originally Posted by MaureenNorgate View Post
AJR
It seems to me, on reading your posts on this item, that you are calling the committee members liars. You are so obviously talking to this Bruce person whoever he is, so why don’t you ask him for his details of the Spanish Lawyer and find out for yourself as you feel so strongly. Why don’t you take up the item yourself instead of relying on a committee which you seem to put down at every opportunity? Then you can let the rest of us know.
Also you have made suggestions for items to be put in the next newsletter. Why don’t you write them yourself instead of relying on other people to do this, you could then put in what you think other owners would like to see?
Mo
Mo
Firstly I am not calling the committee liars only asking questions of the committee, and stating the way i see the committee acting following the resignation of Bruce. I was a member of the committee for a period of time, and can assure you that the forum was run in a democratic way.
Secondly I would refer you to the posts by Doreen our News Letter Editor, who has requested twice suggesions for the September News Letter, with only two replies includding mine.
AJR

27-09-11 10:14
WolfgangMaerz

I just received the information of an Anfi member who has send the application form for re-registration of his private resell to Anfi in July but Anfi did not to deal with it in order to wait for the new increased fee of 700 Euros per week to come into force in September. Anfi openly admitted this strategy by phone.

28-09-11 02:29
SaverioCalo

Dear Gerwit,
What you write is really shocking!
Not even the shopkeepers in kasbah work in that way!
I can add this topic in the ABC agenda, for discussing it during the committee meeting.
To do that I do need more details.
1) The member’s name
2) The right date when he sent the application form
3) The right date when he called the Customer Service.

Thanks. Regards. Saverio

28-09-11 08:23
RobertDickson

I e-mailed customer services last week to query the charge-It took them a week to come back to me to confirm it was now €700.
I have asked them how they can justify such an increase.
Wonder how long that one will take to come back.

Regards

Robert

28-09-11 12:02
JohnBarraclough

Robert. As I have posted elsewhere, they can’t justify it but more importantly, they don’t see any reason why they should. This is our main grievance with Anfi. They clearly feel bombproof, protected by contracts that cannot be terminated.

28-09-11 13:31
WolfgangMaerz

I have now the latest documents of Anfi regarding re-registration of private resells. It states that the seller has to pay 700 Euros per week and that the buyer must present besides a copy of his passport a copy of his N.I.E. (how do you get this at home?) and that he should be prepared to pay tax.

It also states that the buyer cannot exchange weeks over Anfi (means AVC). But now the very important news: It states also that he cannot exchange his resell weeks in any other way (means private over e.g. RCI or DaE). I think this is legally questionable because his usage rights are restricted. But if the Buyer signes this document he loses this possibility.

28-09-11 15:27
BrianPalin

Quote:
Originally Posted by WilliamGent View Post
Karen
Will you still be raising this issue at the AGM as stated in your earlier posting and reporting back on the forum?
Bill
Quote:
Originally Posted by KarenPearson View Post
Hi Bill,
I have this topic on the agenda for the Puerto Liaison Committee on Tuesday 20th September where it will be fully discussed and I will post the results on the Forum later that day.
Karen
Hi Karen,
What were the results of the new transfer fee and guest certificate discussions at the AGM and/or the Puerto Liaison Committee meeting??

Brian

28-09-11 16:06
WolfgangMaerz

I refer to my previous contribution to add the next point: The latest Anfi documents regarding re-registration of private resells clearly state that the 700 Euros per week payable by the seller are NOT for issuing the new ownership certificate BUT are a NEW fee to cover only the administration effort. On the other hand the potentially new member (buyer) is informed that he has to pay for the new member certificate not mentioning what it may cost!

So there are in fact TWO fees, a new fee for the seller (700 Euros) and an existing fee based on the constitution for the buyer where the latter fee is not specified and Anfi may take what they want (1000 Euros? 3000 Euros or 300 Euros?).

28-09-11 16:31
KarenPearson

Sorry I didn’t reply after the committee meeting as promised WiFi was either not working or extremely slow. I was also very busy trying to solve many problems.

The Guest Certificate was discussed at the committee meeting at length. Maria was adamant that it should be free as before when we notified customer services who was using our weeks. Management said they had many problems with people turning up who were not expected. We thought that maybe a comprise could be made and that possibly the 50 Euro could be reduced. We will have to wait and see.

I asked about the new resale fee of 700 Euros and we were told that it was Anfi Sales business and not to be discussed in committee meetings.

I had a meeting next day with Maria Hidalgo Customer Services Manager. She said that the fees were 700 Euros to be paid by the seller from 1st September. That was all she was prepared to say. The fees for the guest certificate were calculated on the time spent issuing the certificate for example international telephone calls, postage, emails and any other indirect costs.

These questions were also asked at the AGM and similar lengthy answers were provided.

Karen

28-09-11 17:25
WolfgangMaerz

The first fee (700 Euros) payable by the seller may be designed as a “low administration fee”, but the fee for the membership certificate payable by the buyer may be designed like the entrance free of a golf club much higher than 700 Euros. So it would be very interesting how much this fee is. A further reason besides making money is of course to prevent private resell.

28-09-11 19:43
JohnBarraclough

Reading the above contributions from this afternoon, is my summary correct?

Sellers have to obtain an N.I.E. on payment of an undisclosed tax
Sellers must pay an administration fee to Anfi Sales of 700 euro
Buyers of these resales are not allowed to exchange through any external organisation – RCI, DaE etc
Buyers cannot exchange through AVC, presumably unless they join AVC, if this is possible
Buyers must pay an undisclosed fee to Anfi for the privilege of owning

All of which effectively destroys any resale value that our ownership may have had. In fact, it destroys any possibility of selling. Words fail me…

28-09-11 23:33
JonSwatton

Quote:
Reading the above contributions from this afternoon, is my summary correct?

Sellers have to obtain an N.I.E. on payment of an undisclosed tax
Sellers must pay an administration fee to Anfi Sales of 700 euro
Buyers of these resales are not allowed to exchange through any external organisation – RCI, DaE etc
Buyers cannot exchange through AVC, presumably unless they join AVC, if this is possible
Buyers must pay an undisclosed fee to Anfi for the privilege of owning

All of which effectively destroys any resale value that our ownership may have had. In fact, it destroys any possibility of selling. Words fail me…
I think that pretty much sums it up John…. although I thought it was the Buyer that must obtain the N.I.E. rather than the Seller. If it were the seller, it would be too easy as we can all apply for them now and have that bit sorted and be ready for when we want to sell in the future. If Anfi make the buyer do this then they’ll just not bother with the transaction for the additional hassle.

What I’d like to see is formal written confirmation (maybe Gerwit can share his documents?) on EXACTLY what the different layers are (even if the rumoured buyer charge doesn’t have a defined fee). Then at least then we can all start trying to pick it to bits to assist the committees with their fight.

29-09-11 07:51
WolfgangMaerz

Hi, here is my translation to English:

… As soon as we get the enclosed document in legalized form, we will update our documentation. Further a nominal fee has to be paid which at present is 700 Euro per week and covers the administration expenditure. …

… After occurred transfer the new member is entitled to request the issuing of a member certificate by paying a fee. …

… The seller recognizes herewith that he
(i) will pay the tax of selling his membership to this prize according to the tax regulations in his home state and in Spain, …

… The buyer recognizes herewith that
(iv) the club is not associated with an exchange company so that there is for the buyer no claim to be connected to such an exchange company, or have an exchange possibility, …
(vi) The buyer confirms that he is adult and encloses with this document his pass copy and a copy of his N.I.E. (according paragraph 206 of the royal decree 557/2011 of 20th April 2011). …

29-09-11 08:10
WolfgangMaerz

Next issue: After separation of the transfer fee into two parts for the seller and the buyer the question arises if the fee of 700 Euros must also be payed if you give your weeks simply back to Anfi for 0 Euros in order to avoid paying the maintenance fee.

29-09-11 09:50
JohnBarraclough

Assuming that Anfi will take the weeks back, which is not a safe assumption by any means. In fact, I think it’s a long shot.

This is all so far from the original contract and promises made fifteen years ago that it has no relationship to what we bought. And importantly, we have never been advised of any change, which constitutes a breach of the terms of their own contract.

Any opinions on what is really behind this? Are the resorts in more trouble that we think? The methods adopted certainly smack of desperation…

30-09-11 01:45
SaverioCalo
RIE & association with an exchange club

Quote:
Originally Posted by WolfgangMaerz View Post
Hi, here is my translation to English:

… As soon as we get the enclosed document in legalized form, we will update our documentation. Further a nominal fee has to be paid which at present is 700 Euro per week and covers the administration expenditure. …

… After occurred transfer the new member is entitled to request the issuing of a member certificate by paying a fee. …

… The seller recognizes herewith that he
(i) will pay the tax of selling his membership to this prize according to the tax regulations in his home state and in Spain, …

… The buyer recognizes herewith that
(iv) the club is not associated with an exchange company so that there is for the buyer no claim to be connected to such an exchange company, or have an exchange possibility, …
(vi) The buyer confirms that he is adult and encloses with this document his pass copy and a copy of his N.I.E. (according paragraph 206 of the royal decree 557/2011 of 20th April 2011). …
Dear Wolfgang,
Many thanks for your always interesting posts. Your contribution for trying to help all the UK Members and the Anfi Clubs Members is always concrete.
I had a look at the paragraph 206 of the royal decree 557/2011.
It is enough to google “real decreto 557/2011” and all integral law text pops up in a pdf file. Of course the law is written in Spanish. Being my Spanish much better than my English, I didnt have problems to understand the meaning.
I did read many times the paragraph 206 then, in my opinion, the conclusion is always the same: the NIE asked by Anfi is only an deterrent for discouraging the private resale.

When Anfi del Mar decided to make a “gentlemen” agreement with RCI and AVC for stopping the buyer of a private resale association with them we obtained, in an ABC Commmittee meeting, a small exception. Just a bit extra.
If the buyer is already owner of one week in some Anfi Club Resorts and buys privately another week (or more), he can join in RCI without problems.

Regards. Saverio.

04-10-11 10:29
WolfgangMaerz

I have now spoken with the Anfi member who has to pay 700 Euros per week:

He confirmed that he has been since May 2011 in contact with Anfi about this resell and never Anfi has said that there would be an Anfi document to manage the private resells. They only said, that the original member certificate has to be signed by both seller and buyer and send back to Anfi and that re-registration will cost 160 Euros per week.

Unfortunately all this communication with Anfi has been made by phone so there is no proof. The only proof is the registered letter to Anfi on August 2, 2011, with the signed original certificates. Normally the fee would be due at the date of resell request (August 2) but Anfi says that according to the law in Spain the fee would be due at the date of re-registering the weeks and that the fee would be now 700 Euros per week. Before this can take place the “confirmation document” has to be signed by both seller and buyer witnessed by a notary and a copy of the buyer’s passport and N.I.E. should be enclosed.

Our impression is that Anfi has willingly delayed the transaction to get the increased fee.

Our impression is that Anfi has willingly delayed the transaction to get the increased fee.

04-10-11 10:56
KarenPearson

Gerwit,
The Committee is posting some information regarding the charges which you should see by tomorrow on the AnfiUK website. All members will also receive an e-mail.

Karen

04-10-11 11:19
WilliamGent

Karen
will this information also include a full explanation of the N.I.E now being requested?

Bill

04-10-11 11:31
KarenPearson

Hi Bill,
The information is the facts we currently know with websites to view for further information.
Also what we are doing and what we would like the members to do.
Karen

04-10-11 20:38
AnnDoyle

I hate to make all this even worse but on doing some investigating today I get the distinct feeling that the 4000 euros(maybe more) mentioned earlier on in this discussion will be nearer the mark for making sure that no private resales take place – I also feel that Anfi is well on the way to ‘another stage’ towards a ‘new’ form of selling ie fractional ownership. Jon gave a quote much earlier on from ANFI BEACH constitution which MAY be used by Committee Members at the Club for leverage. It has also been put to me that Anfi should never have been considered an ‘investment’ but that we should all think of it as a luxurious holiday that we pay £500 a week for (1 bedroom) and when we cannot or do not want, to use it then we have had good value for money and not think we can get our (or any) money back for it. ( Bit like buying a new car?? ) Just stop paying maintenance and leave it to ANFI. It is not likely that Anfi is going to sue anyone (never been done before – plenty of opportunities!) I know this is horrendous to people who have a number of weeks – with maybe no hope of getting money back – but then they have had/have the use of all those weeks. When is gets REALLY bad is if the maintenance goes up substantially – but then the ANFI Committee really do have to agree to this and we are in the majority on this. I am playing devils advocate here and trying very hard to get a sense of proportion in it all and wonder if I am making sense!
Ann D
PS I was also given to understand that there are people who ‘got wind’ or ‘sensed’ all this was about to happen sold up while the going was good!

05-10-11 21:26
JohnBarraclough

Eye watering really when you look at the original sales handout.
http://i985.photobucket.com/albums/a…thaveIdone.jpg

06-10-11 20:24
AnnDoyle

…….on the positive side Anfi IS beautiful and we are still holidaying there – don’t feel down………you could say we ALL fell for it!
Ann D

06-10-11 22:12
JohnBarraclough

It’s not a case of having fallen for it. It’s pure unadulterated 100% genuine kosher undiluted anger and frustration that the goalposts have been moved totally out of sight from what we were sold. It is a great place and that’s just one reason why these dubious profiteering tactics should be unnecessary.

07-10-11 08:00
AlanRoffey

Quote:
Originally Posted by KarenPearson View Post
Gerwit,
The Committee is posting some information regarding the charges which you should see by tomorrow on the AnfiUK website. All members will also receive an e-mail.

Karen
Karen
Where is the post going, and when?
AJR

07-10-11 10:22
KarenPearson

Hi AJR,
I am just checking why the information has not been loaded up yet.
Could be Brian has a problem but will get back to you asap.
Karen

08-10-11 23:19
AnnDoyle

….the latest information I have is………..
‘that the biggest problem that owners face at the moment is the threat that Anfi are doubling the maintenance fee for all private resale owners therefore making their apartments un-saleable unless it is back to Anfi themselves when ” upgrading ” but all they are offering is a pittance. If they don’t take this offer & can’t afford the maintenance Anfi get it for nothing’ .(I suggested this in an earlier posting)
May I suggest that all members of ANFI UK Club and the other European Committees BOMBARD ALL the(I mean the Members of the Main Committees in Anfi ie Mary, Savario,Andre etc.etc.) Committee Members (especially before the Afi Beach AGM on October 27th!) with emails of complaint and concern at what maybe/is going on! Others to email:-
Luis Martinez Director of Anfi, Heike Schirmer” (his secretary)
I am a great believer in people power and we should all be taking SOME action and not just talking about it on the forums!
Has anyone any other ideas??
Ann D

09-10-11 09:53
KarenPearson

Ann we have not just been talking about this very serious matter. The Committee have been actively finding out the facts. If you look at the main website page you will now see some information and the action we would like members to take. All members will receive this information via email hopefully by today.
Karen Pearson
Forum Administrator

09-10-11 16:21
AnnDoyle

Karen, I am in no way critising the UK Beach club Committee and I am aware that the Committee would have been working very hard on this BUT I think we should not just leave it to the Committee it needs everyone to be proactive. Things do seem to be moving very fast at Anfi. emailing the people in charge seems a good idea to me.,……..I am emailing in any event …one thing is certain it cannot do much harm – Once firm decisions have been made at Anfi (maybe already ) there will be no going back, believe me! I would bet on it that the ‘facts’ will be very close to the ‘fiction’…….
Have just looked at the information site and I am doubtful if emailing Customer Services alone will do the trick despite their name, they will not take it seriously. I really do suggest members also email the two people whose emails I gave in my post. It is just a suggestion!
Ann

….

09-10-11 19:40
JohnBarraclough

Ann

I would put money on any letter, worded in any way, from anybody on the subject of increased charges will receive exactly the same stock response. They do not have, will not find or are not remotely interested in allocating the resources to individual replies. I would still recommend bombarding them with letters and emails however, as when it comes down to the threat of legal action, any correspondence record will matter. I don’t think you can assume that decisions will not get reversed by the way. Many appalling decisions are made within organisations – often causing them to fail. This may just be pushing people too far…

Where did you get your information regarding maintenance fees from by the way? “the biggest problem that owners face at the moment is the threat that Anfi are doubling the maintenance fee for all private resale owners therefore making their apartments un-saleable unless it is back to Anfi themselves “. This is not suggested on any other forum that I can find or in the club information on this website so maybe you have some inside track? It would actually be useful to know what your own ownership history is as a newbie to this forum – your views do seem fairly extreme. We have owned since 1996 and been members here since the following year, so I think we have history behind us. You?

John

09-10-11 20:40
BrianPalin

Quote:
Originally Posted by JohnBarraclough View Post
Ann

Where did you get your information regarding maintenance fees from by the way? “the biggest problem that owners face at the moment is the threat that Anfi are doubling the maintenance fee for all private resale owners therefore making their apartments un-saleable unless it is back to Anfi themselves “. This is not suggested on any other forum that I can find or in the club information on this website so maybe you have some inside track? It would actually be useful to know what your own ownership history is as a newbie to this forum – your views do seem fairly extreme. We have owned since 1996 and been members here since the following year, so I think we have history behind us. You?

John
Hi john,

See the following link for Ann’s Anfi history:

https://www.anfiukmembers.co.uk/membe…9-ABC-AGM-2011

09-10-11 20:56
AnnDoyle

Well Jon I have a history – going back to purchasing in 1994 and being on the original Anfi Beach Committee for 10 years including being Chairman twice.
I, together with a German and a Swiss, were involved with Bjorn Ling in setting up and drawing up the rules for Anfi Beach Committee. I was also on the oringinal Anfi UK Committee. In those days we did not have such a large and active UK Club. When I left the Committee the website as we know it today. was very much in its infancy and I have not taken part in the forums – having been very busy in my ‘other’ life. I still have a number of contacts from the old days and this is from where I have been gathering my information – that is not to say it will all come to fruition but I am sure you will agree that so MUCH has happened to the detriment of Anfi, that I feel we must take everything that we hear and question and if neccessary try to fight it. It is obvious that Anfi are trying every whichway to stop all private resales and they will stop at nothing (and I am not sure ANYTHING can stop them) to acquire as many apartments as they can for resale or whatever. They were loosing out very much from private resales. They were dying………..(their sales I mean) soo…… the next step to squeeze people is ..put up the maintenace fees. QED Not so easy with Anfi Beach as THEY are the only Committee who have the majority vote. Especially on the budget (well in my time anyway) I am not sure what you mean by ‘your views are fairly extreme’ they reflect all the information that is coming to us all from all angles including members experience. Hope you understand now Jon. I have in any event, sent my emails off as the only way at the moment that I can DO anything.
Ann

10-10-11 08:34
WolfgangMaerz

@AnnDoyle: I do not believe that they do or can double the maintenance fee for resell weeks. Resell weeks are based on the club constitution as well as original weeks are. Furthermore the maintenance fee is calculated by the expenses and cannot bet set to business aims for profit.

Cheers Gerwit

10-10-11 08:53
WolfgangMaerz

I think the real thread for resell weeks may come from another direction: The so far undisclosed fee for resell buyers not regulated by the club constitution may be set to much more than 700 Euros up to 4000 Euros. Further more if the resell buyer rerquests his certificate paying this fee it may turn out that he has to sign a document which restricts the club constitution to his disadvantage.

Cheers Gerwit

10-10-11 09:57
JohnBarraclough

Thanks for all the replies – it’s reassuring that we clearly have NOT been infiltrated by a forum troll, to use the vernacular. I hope you will understand my scepticism and I’m sure that others on here may also be reassured that Ann’s agenda is an open one.

My comment on your maintenance fee point stands Ann. Heck, guest certificates and transfer fees are bad enough. Double the annual maintenance fee for resale weeks is another can or worms altogether and as Gerwit says, not within the existing mandate as far as I know.

If there is sufficient backing on here for group action, we have always supported this and we actually fired off our own emails months ago. We even got a reply to one of them.

John

10-10-11 10:12
KarenPearson

THIS IS ON THE INFORMATION PAGE WITH LINK

Changes in charges by Anfi Sales & Management Edit
October 2011
These has been debate & concern on the Forum about the high increases in charges brought in by Anfi – we have sent an email, copied below, to all members encouraging members to write to Anfi to complain about these changes.

The email contained a draft letter for you to post or email and draft is available as a Word version from this link.

———
Copy of email sent 9th October 2011

Dear Anfi UK Club Members

There is considerable concern regarding the increased charges implemented by Anfi Sales and Management as well as the potential affect of others yet to be discovered. There is also concern regarding information coming in from various sources although some may be rumour. Your committee has been working to establish the facts and to raise, with a timeshare organisation, some of the concerns expressed via conversations and our web forum.

So as to highlight any concerns that you have and help establish the facts we suggest that a letter is written and sent to Anfi and to this end a draft has been prepared for you to adapt as you see fit. Please be aware that the penultimate paragraph indicates what was understood when the original purchase was made from Anfi Sales rather than from another vendor so you will need to revise this paragraph anyway.

If you do decide to write and you receive a reply it would be helpful if you will advise us of any facts contained in the response via info@anfiukmembers.co.uk or via the forum if you prefer.

Thank you.

Your committee

[ link for letter from members website ]

10-10-11 10:48
JohnBarraclough

Karen. As yet we have not received the email from the club and this perhaps highlights one of the problems communicating with Anfi in an unconfirmable way – they can just deny receiving or, as they have done with our emails, ignore them. I would recommend that regardless of the cost, a signed for tracked document is required.

At the end of the day however, only cash – or lack of it – will force any form of action on Anfi’s part and I would suggest that come maintenance fee payment time, a standard form of letter would be timely, requesting confirmation before fees are paid, that Anfi have not breached their contract with us by making changes outside their scope and not formally advising us of them.

10-10-11 11:02
KarenPearson

I am not sure why the email has not gone out but I think Brian our web-master is probably having technical problems. The email you eventually receive is exactly the same as the committee letter and draft letter to Anfi that is on our website information page. Perhaps if you do send the suggested letter to Anfi you could include a self addressed envelope for their reply. Or if you email ask them to confirm that they have received it. Just a suggestion.
Karen

10-10-11 13:58
anfiukmembers

The email to members has just gone out today – 10th October at about 1.45pm – so members should receive this over the next 2 to 3 hours.

The website main page was updated at the weekend with the same information – there is a link from the main page to the article with a copy of email and with the draft letter.

Regards
Brian Taylor – Website Manager

10-10-11 14:44
DenisMilnes

Gerwit:- When you buy a resale week all you get is the certificate of ownership of usage of that week. You do not get any terms & conditions or a club constitution or any other documentation with that certificate Only the origonal owners get that so in other words are you entitled to the same benefits as the origonal owner
Denis

10-10-11 14:50
PennyAustin

I’ve received my email with the letter, and having read all the above post and been quite concerned have submitted an email to Customer Services etc, will now wait on a response….

10-10-11 14:53
NigelClose

Thanks
Just received mine and filled in the details and will send.
I complained bitterly in May this year when charged 50E for a guest certificate and got it back only because I arrived for the last 3 days of the week.
Thanks to you all for efforts input. I know that Anfi will have their infiltrators watching all this so it’s no surprise to them what actions are being brewed. However, I for one am baffled why we haven’t got some savvy legalise person that can find a route around how we all now have a purchased item that is being wantonly devalued by an interested and powerful monopolistic third party to advantage their position at our expense. (phew, I think that’s what I thought!!!)

10-10-11 15:19
WolfgangMaerz

@DenisMIlnes: The resell confirmation document to be signed by the buyer states: “The buyer herewith confirms that (i) he acknowledgements the club constitution and further regulations …”. It is easy for them to change that to:

“The buyer herewith confirms that (i) he acknowledgements the club constitution and further regulations including possible amendments to the constitution regarding resell weeks …”. Or perhaps having an amendment to the constitution for resell weeks already in place.

I do not say that we have in future a two class system of members but it is easily possible for then to introduce this to hinder resell. We habe it already for the AVC.

Cheers Gerwit

10-10-11 16:08
JonSwatton

There seems to be a number of threads running concurrently on this topic so I’m only going to post in this one going forward…. until the threads are combined or locked and a new specific thread started.

I just noticed on another forum that somebody just pointed out that if a resale buyer needs an NIE, then shouldn’t a direct ANFI buyer need an NIE aswell? It’s a fair point but I’m not up to speed enough on Anfi offered products to know if this would be the case?

@ Gerwit….. Don’t we all accept potential amendments to the constitution by the very nature to them being proposed and voted through at an AGM or EGM ?

10-10-11 16:44
AnnDoyle

Dear Luiz,

I have received recently had information from the Customer Services Office would compromise any future private sale of my timeshare week/s.

Would you please answer, confirm or clarify the following points

• There has been a quantum leap in the transfer fee from 160 euro to 700 euro.
Why is this?

• There is to be a fee charged to any buyer I might have, for a Membership Certificate, and this fee is undisclosed.
Why is this?
What is the proposed fee?

• Any proposed buyer will also have to have an NIE number even though we don’t own the property. I understand NIE numbers are only applicable to real estate owners and do not apply to a right to occupy a timeshare in a Club – is that correct?

• You will not allow any potenial buyer to visit the resort as my guest with a guest certificate, whilst the transfer is taking place and I am told that a transfer can take 3-4 months or even longer? As I would be totally in your hands this is totally unreasonable.

• You would refuse to deal with my appointed agent in this matter, even though we would give my agent authority to act on my behalf. This is also totally unreasonable. As far as I can see your actions completely restrict and even deliberately obstruct , my right of sale to whom and when, I wish.

• It restricts my right to occupy my timeshare or to invite, someone to my timeshare which was implicit in the terms of sale.
This infringes on my personal liberty

I hope that you will give a full and frank reply to my email.
Yours sincerely
Ann

This a copy of the letter adapted by me, which I have sent to Luiz Martinez,Director, Customer Services and Mike Murphy. Jon, I do not think the Constitution can be changed unless it goes to the AGM and REMEMBER Anfi beach is the only one who can outvote the Management! But Anfi is becoming so devious that maybe they will find another way and yes a previous member ask do we not have some legal bod out there who can help us = maybe we could use some of our UK Membership fee to get it?
Ann D

11-10-11 12:06
KarenPearson

IN THE NEXT FEW DAYS I WILL BE STOPPING POSTINGS ON THIS TOPIC UNDER ANFI BEACH CLUB AND MERGING WITH OTHER POSTINGS OF THE SAME TOPIC UNDER GENERAL CLUB INFORMATION.
Karen Pearson

11-10-11 23:37
JonSwatton

Following just sent….

Quote:
Dear Mr Martinez,

I am an owner at Anfi Beach club (ABC). Anfi contract number xxxxxxxx. ABC Week xx – Apartment xxxx

It has been drawn to my attention recently that a number of changes may have taken place with regard to the manor in which Anfi handles the transfer of private resale weeks.

I am led to believe that the changes are as follows ;-

1) An increase in the Sellers’s transfer fee from EUR 160 to EUR 700.

2) An unknown fee to be charged to the Buyer for the issue of a new membership certificate.

3) A Buyer must provide a Spanish N.I.E. number to support his purchase.

4) Anfi will not allow the Buyer to visit the resort as a guest of the Seller under a guest certificate, whilst the transfer is taking place, with transfers potentially taking up to three to four months.

Mr Martinez, given that I have received nothing in writing from the Anfi group informing me of these changes, which, I might add, are in breach of contract between myself and Anfi. Would you please formally confirm if the points 1) to 4) above are correct and if there are any other elements of which I’m not aware. If points 1) to 4) are not correct, then would you please confirm exactly what changes have taken place.

On the assumption that points 1) to 4) above are correct, I hereby inform you that I formally reject all of them on the following grounds.

1) The ABC constitution provides for a ‘reasonable’ increase in the fee charged by Anfi to the Seller. At the outset in 1992 this was £25+VAT, which, if I escalate at 5% per annum to cover Spanish inflation over the period, equates to a fee today of approximately £80, which for sake of argument is around EUR 95. The original transfer fee of EUR160 was already in excess of a test of reasonableness. Anfi cannot justify an almost five-fold increase in this charge as being reasonable.

2) The ABC constitution does not provide for a Buyers fee to be levied. Such a charge would have to put forward by Anfi and approved by majority vote at an AGM of the club.

3) A buyer does not require a Spanish N.I.E. number when they are simply buying membership of a club and its associated accommodation rights. Buyers are not acquiring the asset itself, therefore they do not require an N.I.E. number.

As an aside Mr Martinez, if you proceed with this requirement, am I to believe that any new ‘members’ of Anfi that join through your direct sales team will also have to provide an N.I.E. number? Surely in the interest of fairness and transparency, it should be a requirement of ALL new Anfi members, irrespective of how they purchase. Putting this in place for resale purchases only would be anti-competetive and in breach of both Spanish and European laws.

4) Anfi cannot restrict a Seller from letting his apartment to another individual, providing a guest certificate has been obtained. The ABC constitution provides for a twenty-eight day turnaround for transfer of memberships.

You will see that I have addressed this email to your secretary, as I do not have your direct email address. I have also copied this email to Anfi customer services, the representatives of the Anfi Beach Club Committee and also the RDO, TATOC and the TCA. Should I not receive a satisfactory conclusion of this matter within fourteen days from the date of this mail, then I will action formal complaint procedures with the RDO and I reserve the right to refer this matter, either personally or through group action to a legal representative.

I am mindful that the ABC Annual general meeting is scheduled for the 27th October 2011 and by copy of this email, I respectfully request that the ABC committee members bring this matter up at the meeting at an appropriate time. I shall not be able to attend the AGM personally.

Mr Martinez, I respectfully request a personal reply to this email, not an automated response. I trust that you will be able to put my mind at rest and confirm that all of the above points are in fact conjecture and fixed week private resellers continue to enjoy the ability to sell their membership without let or hindrance.

Yours sincerely.
Mary on the ABC committee has already kindly confirmed back to me that the matter will be raised at the next ABC committee meeting on the 25th Oct and then the ABC AGM on the 27th Oct.

Right – time to go and start making a nuisance of myself on the Anfi Facebook page I think :p

12-10-11 11:13
AnnDoyle

An absolutely SPLENDID letter Jon!
Hope everyone else is following suit and writing some sort of letter – I have a feeling that Luiz will pass it to marketing BUT it does mean he gets to see we mean business – who knows if Sales would even acknowledge they had any letters from members – they have not shown themselves to be very honourable!
Ann D

12-10-11 16:22
AlanRoffey

Quote:
Originally Posted by JonSwatton View Post
Following just sent….

Mary on the ABC committee has already kindly confirmed back to me that the matter will be raised at the next ABC committee meeting on the 25th Oct and then the ABC AGM on the 27th Oct.

Right – time to go and start making a nuisance of myself on the Anfi Facebook page I think :p
Excelent letter, and in my opinion far better than the one from the Committee.
AJR

12-10-11 16:48
JonSwatton

Thanks Ann/AJR. Just for the record, I’m not trying to compete with committee’s pro-forma letter in any way……. I just didn’t feel it was worded to suit my situation (No current desire to sell but don’t like having my options restricted).

Out of interest – can anyone provide me with Luiz Martinez’s email address at Anfi? I would like to ensure that he receives it directly from me too. So far it’s only gone to his secretary (basis Ann’s info) and Anfi customer services.

12-10-11 17:05
AnnDoyle

Nver fear Jon I adapted mine – I am sure they wont take offence- if I had seen yours I would have copied it!! Let’s face we all want to say more or less the same thing. I think Luia email address is somewhere from someone in this forum but I have written to him a number of times and sent to Heike his secretary and he has always received – but I might email her and ask for an acknowlegment
Ann D

12-10-11 18:41
IanHayes

Quote:
Originally Posted by JonSwatton View Post
Thanks Ann/AJR. Just for the record, I’m not trying to compete with committee’s pro-forma letter in any way……. I just didn’t feel it was worded to suit my situation (No current desire to sell but don’t like having my options restricted).

Out of interest – can anyone provide me with Luiz Martinez’s email address at Anfi? I would like to ensure that he receives it directly from me too. So far it’s only gone to his secretary (basis Ann’s info) and Anfi customer services.
Lmartinez@anfi.es

12-10-11 19:46
JohnBarraclough

Excellent letter Jon. In the spirit of proof reading accuracy “manor” in para 2 should read “manner”, but I’d be proud of the prose!

12-10-11 20:52
KarenPearson

John can you email me please and let me know more about your forum problem
Karen

12-10-11 21:05
KarenPearson

The email address I have for Luis Martínez (lmartinez@anfi.es) slightly different to Ann’s. I have checked the emails that I have received from him.
Karen

12-10-11 21:22
JohnBarraclough

Hi Karen – PM sent.

12-10-11 22:31
JonSwatton

Ian – thanks for the email address……. A copy has been sent directly to Mr Martinez, although I notice from the ‘read receipt’ that his secretary (H Schirmer) read my email at 8:50am this morning, so it should have already been passed on.

Will report in due course when I see a response….. or not…..

12-10-11 23:29
SaverioCalo
a small specification

Quote:
Originally Posted by AnnDoyle View Post
Nver fear Jon I adapted mine – I am sure they wont take offence- if I had seen yours I would have copied it!! Let’s face we all want to say more or less the same thing. I think Luia email address is somewhere from someone in this forum but I have written to him a number of times and sent to Heike his secretary and he has always received – but I might email her and ask for an acknowlegment
Ann D
Dear Ann,
This post just for clarify some imprecision about what you have written above. I absolutely don’t want to criticize you, but only avoid that the Anfi UK Members waste their time writing to the wrong person.

Heike is not the Mr. Martinez secretary.
His secretary is Lidia. I am sure that you know her, because Lidia works in Anfi since 1995.
Heike is the Anfi Clubs Committee Services.

I seriously doubt that Mr. Martinez will reply to the Members emails. He never does that.
Sometime he replies through Mrs. Christine Johnson. She is a British lady, manager of Anfi del Mar Hotels Area.

Kind regards.

Saverio

13-10-11 12:58
JohnBarraclough

Hi everyone.

The above reply refers to a problem I had posting which has now been sorted, but Karen advises that others may also have been affected.

The reply that never made it was echoing the “great letter – I’m going to adapt it” theme. Just a tiny proof reading comment that “manor” in para 2 should read “manner”.

How anyone could read such a succinct summary of recent changes and not be incensed is beyond me.

Thanks for doing the donkey work Jon. I’d be proud of that one if it was mine!

John

13-10-11 20:58
JonSwatton

I seemed to have a post go missing too ….. It was just to thank Ian for Mr Martinez’s email address…… When I posted it did say that the post was subject to review by forum moderators ! – anyhow…. not to worry… all looks to be sorted now.

My email ‘read receipt’ tells me that Mr Martinez opened my mail at 1am this morning!! His secretary opened my original mail around 9am yesterday morning so there can be no denying receipt on their part. RDO have also confirmed receipt to me personally as well.

So let’s see what happens……..

Apologies on the typo…. manor/manner …… good spot John 🙂

14-10-11 16:46
KarenPearson

Apology’s to anyone who had a posting go missing it was due to human error setting up the new forum ‘Increased Costs & Restrictions.
The wrong box was ticked. We live and learn.
Karen

14-10-11 19:14
AnnDoyle

I have an email from Heikie, Luiz’s secretary saying that he has received MY email – Mary has also received mine. No reply from Mike Murphy, Continental Trustees yet.
Ann D

20-10-11 16:37
murraywootton

I have written confirmation from anfi that that the admin fee for transfer of ownership is 700 euros then there is a cost for new owners to get new ownership certificate.

21-10-11 11:52
WolfgangMaerz

@MurrayWootton: Thanks, but that we know already (see above). Small correction: 700 Euros “per week” for the seller.

Cheers Gerwit

23-10-11 17:29
murraywootton

lost my sale for my week Anfi wanted 1800 euros for new certificate and 6000 euros for tax off new buyers fumming

24-10-11 12:31
DavidBesant

This would appear to put an end to private sales. What are the Committees thoughts and have they contacted the Norwegian and German groups?

24-10-11 12:35
TerryDeacon

Quote:
Originally Posted by murray1972 View Post
lost my sale for my week Anfi wanted 1800 euros for new certificate and 6000 euros for tax off new buyers fumming
A full explanation of these costs would be interesting

24-10-11 14:21
DavidBesant

Murray
Are you certain that these figures are correct as the tax looks terrific and Anfi would have to pay it to the Spanish Government ?
Dave

25-10-11 06:05
RobertDickson

What ‘kind’ of tax is that??
Sounds a bit iffy.

Regards

Robert

25-10-11 22:12
murraywootton

hi robert

my ex buyers went to anfi last week and took form i signed with notary to transfer the sale to them,once there at anfi they went to sales to sign the form and were told that they could not sign it as they would have to sign at the same time as myself at the same notary no possible as we live different ends of the country.Also they would have to pay 1800 euros to get there deed certificiate and on top of that once they had it it was taxable and would end up with a tax bill of up to £6000 depending on the value.so they could no longer afford to go ahead with the sale.

25-10-11 22:26
WilliamGent

It certainly seems that sales are making it up as they go along.Can a committee member please request definitive information and explanation from Anfi. It is beyond belief that such a scandalous practice can be imposed with no communication at all.

Bill

26-10-11 08:37
KarenPearson

Denis Milnes has just returned from Anfi and we are having a committee meeting on Saturday so I am hoping that he will be updating us with the facts which will be passed on to our members.
Karen

26-10-11 15:19
DavidBesant

Murray
Did your friend go to a Rep in the Sales Dept. or did they go to Customer Service ?
Dave

26-10-11 17:41
MichaelSpencer

It all sounds a bit strange to me.

Mike.

26-10-11 22:50
SteveBradshaw

I can’t beleive what I have been reading here, it’s outrageous, surely it’s not legal. I wonder if the press would be interested both here and in Spain and the European Courts in Brussels. It’s pure victimisation at the highest level.

Steve

27-10-11 08:56
TerryDeacon

I doubt if the press in Spain would be interested.
Spain are one of the 4 countries still rebelling and NOT implementing the 2011 European Timeshare Act

28-10-11 15:40
JonSwatton

I have still not heard anything back from Mr Martinez and his two weeks are now up.

In light of the ABC AGM yesterday and also this Club’s committee meeting tomorrow, I’d like to think we should have confirmation soon and then I can move my complaint forward with better knowledge.

As an aside, I’ve just returned from a week in Lanzarote in a Wimpen resort (Las Casitas). There, the owners are currently all fixed week and actually own a share of the freehold on the villa (this was a big selling point back in the 80’s I’m told). They have an Escitura (excuse spelling), which as I understand it, is a Spanish property deed. My father in law owns there and under advice from Wimpen got himself an NIE number as, were he to sell his week, there could be a Spanish tax implication.

I discussed this at length with him and he said he was advised to get one simply as he owned a share in an actual asset. He saw no reason why we would need one in the Anfi situation where we own club membership.

I think we all suspect that Anfi are mis-guiding us on the NIE number for buying our club membership but it was interesting to discuss the situation with a ‘genuine’ Spanish (Canarian) property owner.

28-10-11 16:47
BjornMartensen

Jon,
Don’t hold your breath. I doubt you will hear anything from Martinez

28-10-11 16:58
JonSwatton

Quote:
Originally Posted by BjornMartensen View Post
Jon,
Don’t hold your breath. I doubt you will hear anything from Martinez
I agree… I’m not expecting to hear anything. That may not be such a bad thing though in terms of building a file for the formal complaint.

30-10-11 17:45
AnnDoyle

I have not heard either – I sent an email 2 days ago asking for the ‘courtesey’ of a reply. I shall send him further emails until I or he gets ‘fed up’!
Ann D

31-10-11 07:48
WolfgangMaerz

Quote:
Originally Posted by murray1972 View Post
hi robert my ex buyers went to anfi last week and took form i signed with notary to transfer the sale to them,once there at anfi they went to sales to sign the form and were told that they could not sign it as they would have to sign at the same time as myself at the same notary no possible as we live different ends of the country.Also they would have to pay 1800 euros to get there deed certificiate and on top of that once they had it it was taxable and would end up with a tax bill of up to £6000 depending on the value.so they could no longer afford to go ahead with the sale.
Silvio, Director of Sales, has been asked about this at Anfi last week, and he denied this and will investigate. If both is true there might be a bad message of a sales person not being authorized by Anfi (?!). Nevertheless the fee for the buyer is still undisclosed.

Cheers Gerwit

01-11-11 16:17
AnnDoyle

SO…….we have had the ANFI AGM in GC and I believe we have had a UK Beach club Committee Meting what news from either or both of them for all the Members who have been posting and anxiously waiting for fresh, accurate information. WERE all our concerns raised at the AGM by our Committee Members and if so WHAT is the feedback from those elected Members or indeed from anyone who might have attended the AGM.
Look forward to hearing some/any acurate information.
Ann D

01-11-11 16:27
KarenPearson

Ann firstly this posting should be under Anfi Beach Club. Anfi Beach Club had a committee meeting and also their AGM. Secondly none of the AnfiUK committee are on the Anfi Beach Club Committee so we have no feed back to give. Perhaps if I move your question to the correct area Saverio will see it and respond.
Karen Pearson
Forum Administrator

01-11-11 16:43
KarenPearson

The AnfiUK Committee will keep all members informed of any factual information as soon as we have anything to report.
Be assured that our silence doesn’t mean nothing is being done.
Karen

09-11-11 23:29
BrianPalin

Quote:
Originally Posted by KarenPearson View Post
Denis Milnes has just returned from Anfi and we are having a committee meeting on Saturday so I am hoping that he will be updating us with the facts which will be passed on to our members.
Karen
Any update from Denis???

09-11-11 23:30
JonSwatton

Follow up email sent tonight to Mr Martinez tonight….

Quote:
Dear Mr Martinez,

Almost one month has passed since my last attempt to contact you and I am dismayed that NOBODY from Anfi has had the common decency and courtesy to respond to my previous mail to clarify the situation with regard to private resale.

I know that both you and Ms Schirmer opened my email (you at around 1am on Thursday 13th October 2011 and Ms Schirmer at around 9am on Wednesday 12th October 2011), so please do not claim that you have not received it. I can also confirm that Sue McNicol of the RDO (copied on this mail) also received my email and helped me to ensure that it was forwarded to the correct team within the RDO.

I have recently tried to ask for clarity on the Anfi Facebook page. So far I have been fobbed off with ‘This isn’t the correct forum to discuss resale matter, I’ll look into it and come back to you’ That was some three weeks ago and I’ve heard nothing. However I note that the description on the Anfi Facebook page was modified between the 24th and 26th of October 2011 to state ‘Content regarding resale and unauthorised external links are not permitted and will be eliminated. ‘ Why is Anfi so keen to avoid an open public discussion on that medium?

This lack of confirmation from Anfi is damning and makes me strongly suspect that Anfi is deliberately not informing it’s members of these suspected changes as it well knows that they are in breach of the ABC constitution and more seriously for Anfi, in breach of Spanish and European competition laws. I do appreciate that you may not be in a position to clarify the situation personally. However, somebody at Anfi can clarify the situation and I fail to see why the organisation chooses to ignore a simple request for clarity from one of its members.

In addition to the points raised on my previous email, I am hearing additional rumours that private resale owning members staying in Anfi are being contacted by their reps to discuss a ‘one-off’ opportunity to ‘upgrade’ their resale week membership into the Anfi system for a considerable sum of money or face devaluation of their week’s value in the Anfi points system (assuming they are involved in this). I also hear rumours that private resale floating week owners are now only being offered a restricted range of dates when they can look to utilise their week. As with the points raised in my previous mail, If these are true then they are discriminatory practices against private resale owners and clearly illegal. There is a rumoured memorandum from Anfi management to sales staff dated 2nd September 2011 detailing the ‘upgrade’ opportunity and also the new criteria for selling private week ownerships. This document potentially contains the clarity that I seek so I respectfully request for Anfi to provide me a copy within two weeks from the date of this email. If you are unable to do so, then perhaps this memorandum does not exist and therefore I’m sure your Sales Director will be only too happy to write to me formally confirming that all of my concerns are unfounded and the procedure and associated costs for buying a resale week have not changed at all.

You will see that once again, I have copied this email to the RDO (2 addresses), representatives of the ABC committee, TATOC, the TCA and indeed Anfi customer services. By copy of this email could I respectfully request that the RDO confirms formally to me that it will put pressure on Anfi to formally clarify what (if any) changes it has made to the private week resale system.

I fail to see why it’s so difficult for somebody at Anfi to simply clarify the situation. Should my suspicious turn out to be correct, then as before, I reserve the right to refer this matter to a legal representative, either as an individual, or as part of a larger group action.

Yours sincerely etc etc.
I would be interested to hear from the committee of this owners club, what feedback they are getting from the other national clubs. Accepting that due to possible Anfi infiltrators on here, you may not want to say too much publicly but just to know that you are in communication with the other clubs plus any other non-sensitive info you can post would be appreciated.

10-11-11 08:48
RobertDickson

Fantastic e-mail!!

Regards

Robert

10-11-11 10:32
WolfgangMaerz

Yes, Ann Doyle has done very good!

Transparency at Anfi del Mar is a wrong word despite of Anfi’s own claim stated in the resale letter to the seller:

“… The principles of a membership at Anfi Del Mar is built on long-term relationship and private use. As one of Europe’s premier resorts we care for our clubs, the rights of our members, the applicable law and the constitution of the clubs. Therefore, it is important for us to ensure that all our members are completely informed of their rights and obligations before joining the club. We call this “Full Disclosure Principles” which every new member enjoys when buying at Anfi Del Mar. …”

Following does the statement of an undisclosed fee (no transparency!):

“… After occurred transfer the new member is entitled to request the issuing of a member certificate by paying a fee. …”

The new member has the right to request a member certificate but not the right to get it.

Cheers Gerwit

10-11-11 22:24
JonSwatton

Thankyou Gerwit,

As luck would have it – I have a copy of that letter too. I’d forgotten all about it until I read your post.

Most useful !

11-11-11 20:26
JonSwatton

RDO formal complaint number 1 sent last night and acknowledged this morning. Anfi have 21 days to respond to me (I really am not holding my breath).

21-11-11 16:51
EleanorMartin

What a great e-mail. With regard to the final paragraph, as floating week owners at Monte Anfi, we would be more than happy to be part of the ‘large group action’ if and when this is required. Many thanks for your time and effort.

26-11-11 22:45
BrianPalin

Quote:
Originally Posted by WolfgangMaerz View Post
@AndrewCarr: It may be a sales trick of the reps, but if it is true, do not expect to be officially informed by Anfi. They did not inform us with the guest certificate too. I assume that it may be both a trick of sales reps and their plan to increase the fee of registration of transfer significantly. It may be not to 4000 Euros. This would be in line to increase profit as we have seen by the fee for guest certificates. We are no normal customers of Anfi but captured customers and to some extent Anfi can do with us what they want.

Cheers
Quote on AMCD with online translation: “The request to the Anfi customer service has revealed that no further fee is for the buyer! The relevant document of Anfi is misleading.”

Does this mean there is no fee for the buyer or is the translation incorrect??

best wishes Brian

[Anonymous]

Anonymous

#2257

30-07-11 17:28
WilliamGent

private sale levy?

I have just recently returned from my annual two weeks at ABC which we all thoroughly enjoyed.However our (brief) contact with the sales team was concerning. I bought my two weeks privately, not via Anfi sales. As my purpose was to enjoy ABC and not exchange into other resorts the restrictions applied to private purchasers did not concern me.However it was suggested to me on our latest visit that the rules applying to private sales are soon to change, introducing a charge of 4000 euros for the issue of new certificate. Has anyone one else heard of this?
I can well understand sales wanting to limit private sales but if what I was told is correct it is a blatant attempt to kill off private sales entirely.
Bill

30-07-11 17:54
RobertDickson

Not sure if there would be any foundation to this or just another rep’s porkies to scare people. Maybe some of our more ‘enlightened ones’ can assist.

Regards

Robert

31-07-11 09:17
SeanHassall

I do hope this is rep porkies !! I understand that due to the economic crisis, time share operators/owners are making a killing on “snatch backs” when customers do not pay their maintenance free or prefer just to hand it back as with the euro rate it is now cheaper to find a package deal rather than continue their time share.
Lets hope they cannot charge this levy !

12-08-11 19:57
RichardDavies

hello bill.we have had our timeshare for 7 years now,bought through resale weeks,there must be hundreds of people in our position,we are going out on 20th august if i hear anything i will let you know.richard.

13-08-11 17:35
WilliamGent

hello Richard
We have two weeks both bought via private resale. Not thinking of selling them but there are many who may be considering such a move. Hopefully what we were told was just sales pitch but will be interested if you hear anything. Bill

29-08-11 00:14
RachelLewis

Hi I have just returned from Anfi Beach and met friends who had been told by the rep, whilst we were there that at 4,000 Euro charge would be introduced to private resales. Is there any news on this?? Thanks Rachel

29-08-11 11:14
KarenPearson

I am going to a committee meeting for Puerto on 20th September and I will add this to my list of questions. I will post a reply on the 21st.
Karen

29-08-11 23:27
JonSwatton

I’m working on the basis that it’s the usual rep BS. We were told when we first looked round that resales didn’t even exist outside of the Anfi system!!

I had a quick look at the copy of the 1992 Beach Club constitution that I have and on the assumption that this clause has not been revoked by a later amendment that I don’t have…… With regard to transfering ownership/membership….Clause 15.3 states

Quote:
A reasonable fee may be charged for the registration of the transfer which fee may be revised by the Committee or the Management Company from time to time. The current fee is £25.00+VAT’
£25+VAT in 1992 was reasonable. EUR 160 in 2010, was fairly reasonable (which is what it cost the people I bought my apartment from). GBP or EUR 4000 is clearly NOT reasonable.

I’m not sure how the other clubs handle it in their constitutions but assuming this clause is still in force in the Beach Club constitution, then I struggle to see how they could achieve this under a test of ‘reasonableness’

30-08-11 10:24
BjornMartensen

Ho Jon,
As far as I know that clause has not been changed. I have all AGM papers from 1994 – 2010. Nothing in this clause has changed

30-08-11 20:14
AnnDoyle

If this should be true and it is possible that it is an exageration of something that MAY be – it is the sort of thing that the ABC Committee, as they have a MAJORITY vote over the Management, should be able to veto. So often the Magaement say ‘it is the Sales Company and they have no control’ It will take determination and a knowledge of the Club Constitution but should be possible. Present Committee Members should be made aware of this rumour and should be making enquiries now. to try and avert a ‘fait accompli.’
Ann D

30-08-11 20:20
RobertDickson

Maybe Denis could add to this thread and let us know if there is any truth to this rumour.
Obviously if this was true I assume this would apply to all clubs.

Regards

Robert

31-08-11 01:03
AndrewCarr

Thinking about it now on my return from Anfi, I think it’s a newvtactic to get in front of the Reps.

I’m sure that Anfi would send official correspondence to all owners about this, not just to let people be advised by the snakes during their holiday!!!

31-08-11 07:40
WolfgangMaerz

@AndrewCarr: It may be a sales trick of the reps, but if it is true, do not expect to be officially informed by Anfi. They did not inform us with the guest certificate too. I assume that it may be both a trick of sales reps and their plan to increase the fee of registration of transfer significantly. It may be not to 4000 Euros. This would be in line to increase profit as we have seen by the fee for guest certificates. We are no normal customers of Anfi but captured customers and to some extent Anfi can do with us what they want.

Cheers

31-08-11 08:44
AlanRoffey

Quote:
Originally Posted by AnnDoyle View Post
If this should be true and it is possible that it is an exageration of something that MAY be – it is the sort of thing that the ABC Committee, as they have a MAJORITY vote over the Management, should be able to veto. So often the Magaement say ‘it is the Sales Company and they have no control’ It will take determination and a knowledge of the Club Constitution but should be possible. Present Committee Members should be made aware of this rumour and should be making enquiries now. to try and avert a ‘fait accompli.’
Ann D
if it’s any thing to go by I don’t expect the committee to have any say in this matter. See the responces we had on the Guest Certificate debate from Anfi , and our own Anfi UK Committee.

31-08-11 09:22
JonSwatton

Just to let everyone know, I have emailed Saverio Calo on the ABC committe with details of this thread and the reps claims.

He may already have been aware of this but as AnnDoyle says, better to flag it up now just to nip it in the bud early.

Also, I would note from the constitution clause, that it says the Management company AND the Committee can REVISE the fee. REVISE doesn’t automatically mean increase 🙂

I would perhaps suggest as a counter, that the ABC committe and indeed all clubs should have their constitutions amended to add in something along the lines of whilst the transfer fee may be revised to a reasonable level, it should not be used as a financial barrier to the freedom of members to transfer their weeks privately.

31-08-11 09:45
WolfgangMaerz

@PartyMonkey: There is some possibility that it is only a rep trick and with asking the Anfi management they become aware of this possibility. This does not mean we should not ask them.

Cheers

31-08-11 11:22
JonSwatton

Yep agreed Gerwit, I too think it’s the usual rep Bullsh*t .

I also believe the ABC constitution in its current format (no idea about other clubs) would allow any attempt to impose this to be challenged by the committee and indeed, legally. I just wondered if it was worth trying to strengthen the clause a little.

31-08-11 15:52
KarenPearson

I have already stated below that this is on the agenda for Puerto at the next meeting which is in 3 weeks time. I feel it is better to wait till then and discuss it face to face with Luis Martinez. I know the Beach Club constitution is different from the other clubs but this would affect all owners who wish to sell privately.
Karen Pearson :Elected Member Puerto Liaison Committee

01-09-11 13:37
KarenPearson

Saverio Calò asked me to place this information on the forum. Saverio is the Elected Representative for the Anfi Beach Club

The charge of 4000 Euro’s for making a private resale is a big tall story. You are right: it is just another tactic of the sales reps to dissuade people from buying private resales.

To avoid any doubt, today I emailed to the Customer Service asking how much they charge for a private resale.

They replied very quickly telling me that the charge for the administrative costs is 160 Euro’s. That’s all.
It is an official written reply from Anfi Customer Service, it isn’t gossip!

The ABC Committee knows this kind of problems caused especially by the British reps and, many times, we pointed out the reps abuses.
For obtaining something concrete about that funny stories it is necessary to know the rep’s name and the member’s name. Only in this case we can try to stop their immorality.

01-09-11 18:19
WolfgangMaerz

Saverio Calò has asked the customer service, not the management, and got the answer of today practice. Any surprise? This does not exclude the possibility that the management plans an increase of the fee but not to 4000 Euros. Asking them gives them an idea for that.

Cheers

01-09-11 20:12
SeanHassall

This needs to be clarified in ever club to maintain the clubs credibilty, legal standing and value if the package. It would be beneficial to anfi and the members, to establish true fact. Reps stating this “hearsay” should be identified and reported to anfi sales for clarification of the wording. This would give professional peace of mind to us all, and protect a first class product which we all signed up for. I hope that our appointed reps will clarify this situation and report back without delay.

05-09-11 17:34
WilliamGent

Karen
Will you still be raising this issue at the AGM as stated in your earlier posting and reporting back on the forum?
Bill

05-09-11 19:12
anfiukmembers

I have heard today that since this morning Anfi will no longer deal with a third party regarding resales. This at the moment puts the timeshare companies in a position where they cannot sell Anfi resale weeks.

Denis

05-09-11 19:57
KarenPearson

Hi Bill,
I have this topic on the agenda for the Puerto Liaison Committee on Tuesday 20th September where it will be fully discussed and I will post the results on the Forum later that day.
Karen

05-09-11 20:49
anfiukmembers

From today Anfi will not deal with a third party regarding resale’s. This will effectively stop timeshare companies selling Anfi weeks unless they buy them first to sell on. This will incur a double €160 charge if this is what it remains at. If it goes up to the rumoured €4000 it will mean very expensive weeks for resale making it unviable to purchase other than from Anfi.

05-09-11 21:56
WilliamGent

This news makes it even more imperative to clarify the resale situation.I have no intention of selling but I am concerned at the prospect of having my democratic rights summarily removed. This issue MUST be sorted out.
Bill

06-09-11 16:58
SaverioCalo
private resale fee

Quote:
Originally Posted by WolfgangMaerz View Post
Saverio Calò has asked the customer service, not the management, and got the answer of today practice. Any surprise? This does not exclude the possibility that the management plans an increase of the fee but not to 4000 Euros. Asking them gives them an idea for that.

Cheers
Dear Wolfgang,
I think what written in your post out of place, probably because you don’t know the story.
Mr. Swatton emailed to me kindly asking if it was true that the private resale fees were around 4000 Euros.
After a check with the Customer Service, I replied that the fees are 160 Euro…. TODAY.
Karen asked my agreement for posting the reply to Mr. Swatton in the forum. I did agree, of course.
That’s all.
Therefore I think your post trite and full of platitudes.
It is obvious that Anfi Management could plan an increase of the fee, but I am not in their heads and I cannot know what they are planning. Moreover I doubt that Anfi Management should reply to a direct question like this: “Dear Management, are you planning for increasing the fees from 160 to 4000 Euros for the private resales? I am asking that, because a member emailed to me this question.” Do you really think that they reply?
It is clear that I had to reply to Mr. Swatton confirming the actual cost of the private resales. Who officially knows the cost? The Customer Service, obviously! All the rest is vain polemics.
Also the children know that Anfi del Mar isn’t a charity trust, then no one can exclude that in a near or in a far future
the fees could increase, but telling that for sure because the reps are telling that it is too much to me.
Let’s wait the next CPA Committee Meeting and what Karen will report to us about that topic. It is much better than the vain polemics.
Regards.
Saverio Calò

12-09-11 19:43
anfiukmembers

Hi Everyone
A complaint has been lodged with RDO against Anfi. Initially they tried to investigate but Anfi denied ALL knowledge. RDO asked if any further evidence could be supplied & I have done so. I have been told any new information regarding this will be forwarded to me

Denis

13-09-11 08:43
AlanRoffey

Quote:
Originally Posted by anfiukmembers View Post
Hi Everyone
A complaint has been lodged with RDO against Anfi. Initially they tried to investigate but Anfi denied ALL knowledge. RDO asked if any further evidence could be supplied & I have done so. I have been told any new information regarding this will be forwarded to me

Denis
For those not in the know who are “RDO”, and what infulance have they?

13-09-11 16:18
KarenPearson

RDO stands for (Resort Development Organisation)
The Resort Development Organisation, was established to improve representation for reputable companies in the timeshare sector and promote fair trading, quality within and growth of the timeshare industry.

Its members lead the industry in their commitment to strong ethical standards with the aim of raising the standards of the industry a whole, ensure fair trading and satisfaction of timeshare owners.

RDO was created following the decision by the European Timeshare Federation in February 1998 to integrate all national timeshare trade associations into one pan-European direct membership organisation.

RDO is a direct membership Organisation with over 90 members from all sectors of the industry across Europe, including resort developers, exchange companies, management and marketing companies, trustees, finance houses and resale companies.

Members are committed to high service standards and integrity, and abide by a code of ethics which ensures buyers have secure occupancy rights and that payments are protected.

RDO works with governments at European and national level to create fair legislation that safeguards the interests of the consumer and encourages the positive development of the industry.

The Organisation regularly organises events, conferences and seminars in which industry members can network and exchange opinions with other colleagues in the industry.

Events include the annual convention, the largest timeshare gathering in Europe.

The former National Associations in 14 European countries act as National Chapters of RDO, and are responsible for carrying out programmes and agreed activities in their respective markets.

They are located in Belgium (covering Benelux), Cyprus, Finland (covering Scandinavia), Germany (covering the German Speaking Region), Greece, Italy, Portugal, Spain, and the UK.

14-09-11 07:53
AlanRoffey

Karen thanks for the promt answer.
My next questions are

! Are Anfi members?
2 Have Anfi UK, or any of the other European Clubs to your knowledge reported The Guest Certificate to the RDO?
3 What powers do they have over members?

I would think that the RDO would be a good starting point for the committies to jointly take a step to stop The Guest Certificate scandal.
AJR

14-09-11 13:18
SaverioCalo

The private resale levy is increased from 160 to 700 Euros. This “administrative cost” is already enforced. As well the buyer of the week must ask the N.I.E. (Spanish Fiscal Number) and send a copy of that document to the Customer Service.
I was emailed right now about that topic by the Anfi Customer Service Office.
Please don’t ask me what does exactly mean N.I.E., because I don’t know the Spanish fiscal laws.

14-09-11 13:28
AlanRoffey

This increas is unjust, and all committee’s should show strong opposition to its enforcement.
AJR

14-09-11 14:16
RobertDickson

Were Anfi going to tell us of this??
Or do we just find out when we think we’ve sold our week?

Regards

Robert

14-09-11 14:48
SaverioCalo

Dear AJR,
The ABC Committee will make a strong opposition to that enforcement and, I am sure, also the other resorts committees. But no one of us can guarantee some positive result.
The Committees don’t have any power on the administrative services and sales department.
I do agree with Robert: it had been a surprise for everybody. I was told about that topic yesterday from an Italian member that contacted the Customer Service for selling his own week. I received this news by chance.
Yesterday I asked to the Customer Service an official reply about that topic, just to avoid misunderstandings.
Today they replied to me confirming that.

14-09-11 16:15
TonyFuge

I think that is so wrong,I dont think anyone would mind a small increase but to jump from 160 euros to 700 euros i think is totally unacceptable.

14-09-11 16:46
JonSwatton

Shocking but not unexpected behaviour from Anfi. :mad::mad:

I’m sure all the committees will battle against this ridiculous increase and they have my full support.

Given the ABC constitution makes some provision for a fee and a ‘reasonable’ increase (£25+VAT in 1992), could anyone provide me with the ABC annual maintenence fee increases from 1992 to date please.

Surely as a precedent, if the maintenence fee increases by an agreed ‘reasonable’ amount each year, then the transfer fee should escalate from £25+VAT by the same amount. This then could be used as the precedent to apply to all the other clubs where this has an impact.

What’s the betting when you escalate the original fee, it’s not even equivilent to 160euros

14-09-11 17:13
SaverioCalo

The ABC Constitution says there can be a fee but it must be reasonable. This cannot be classed as reasonable and, in my opinion, it is in breach of the constitution.
Please don’t underestimate the other topic: “the buyer of the week MUST applies for the N.I.E. (Spanish Fiscal Code) number and to send a copy of it to the customer service”
I asked to the customer service to clarify the meaning of that, but I didn’t receive any reply from them at the moment.

14-09-11 17:17
TerryDeacon

For information on the NIE have a look here.

http://www.euroresidentes.com/Property/faqs/nie.htm

14-09-11 17:23
JonSwatton

Quote:
Originally Posted by SaverioCalo
The ABC Constitution says there can be a fee but it must be reasonable. This cannot be classed as reasonable and, in my opinion, it is in breach of the constitution.
Please don’t underestimate the other topic: “the buyer of the week MUST applies for the N.I.E. (Spanish Fiscal Code) number and to send a copy of it to the customer service”
I asked to the customer service to clarify the meaning of that, but I didn’t receive any reply from them at the moment.
Hi Saverio, I don’t have a copy of the constitution in front of me but I seem to recall that there is somethiing about the member accounting for tax…. (I may be wrong) – will have another look tonight.

I am going on a business trip to Madrid tomorrow/Friday and I’ll ask the guys I’m meeting what an N.I.E. number is and if they can give me any more info. Will try to report back on the forum before the weekend.

(Shame they’re not Spanish lawyers)

Edit : Missed El Tel’s post regarding the NIE but will ask the guys in spain as well anyway 🙂

14-09-11 18:09
SaverioCalo
Spanish N.I.E.

Quote:
Originally Posted by TerryDeacon View Post
For information on the NIE have a look here.

http://www.euroresidentes.com/Property/faqs/nie.htm
Great! Very good and very interesting information Terry!
The web addres is very useful and explains very well the meaning of N.I.E.
After read that, I still have a doubt: there is written that the N.I.E. is needed for houses or other physical properties sale.
We are not owners of a property, we are owner of a Club membership. We own one or more shares of the Club, not the walls.
It is for that reason that Anfi can repossess the weeks of the mambers that don’t pay the maineinance fees.
It should be more difficult being the member really owner of the walls.
I am absolutely not expert about that, so it should be very fine to know the other members opinion.

14-09-11 18:12
SaverioCalo
N.i.e.

Quote:
Originally Posted by JonSwatton View Post
Hi Saverio, I don’t have a copy of the constitution in front of me but I seem to recall that there is somethiing about the member accounting for tax…. (I may be wrong) – will have another look tonight.

I am going on a business trip to Madrid tomorrow/Friday and I’ll ask the guys I’m meeting what an N.I.E. number is and if they can give me any more info. Will try to report back on the forum before the weekend.

(Shame they’re not Spanish lawyers)

Edit : Missed El Tel’s post regarding the NIE but will ask the guys in spain as well anyway 🙂
Hi Jon,
Have a look at the El Tel’s post, please. It is very interesting and very clear what written in that website.

15-09-11 02:58
SaverioCalo

Dear All,

I just made a small investigation about what is and what does it mean the N.I.E. requested by Anfi for the private resale.

The N.I.E. is a an old Spanish law. For obtaining this certificate (N.I.E.) must be filled in a form that must handed to some Gran Canaria Police Office (Arguineguin, Mas Palomas, Mogan, etc) enclosing a copy of the passport.

The N.I.E. (Numero de Idendidad de Estranjero – Foreigner Identity Number) is absolutely required by the Spanish law if someone has economics relations or business with Spain, or if:

1) one of you want to work in Spain.
2) one of you want to live in Spain.
3) one of you want to study in Spain for more than 3 months.
4) one of you want pursue a business activity in Spain.
5) one of you need a Bank current account in Spain.
6) one of you need a Spanish mobile telephone contract.
7) one of you want open a restaurant, a Pub or a similar public activity in Spain.

In our case the N.I.E. really sounds as an excuse for discouraging the private resale.
I didn’t read anywhere, in that law, some sentence telling that N.I.E. is needed for private sale/resale of a Club shares.
May be I am wrong because I am not a Spanish lawyer, but I hardly doubt that Anfi can enforce this law on the private share resale.
This topic will be (MUST BE) a big battle for the all the Resorts Committe Members.

15-09-11 11:18
WolfgangMaerz

If this would be true the N.I.E. would also be necessary if you buy from Anfi original weeks. As stated above Timeshare usage rights are like golf club member ships with annual fee, so I think the N.I.E. might not be necessary and is planned as a further hurdle to make resell harder. But I am not sure.

It is interesting to note that the club constitutions all are different (also in this point) and even may change from time to time. So the CPA constitution (2002) says: „A reasonable fee may be charged for the registration of the transfer which fee may be revised by the Company or the Management Company from time to time. The current fee in is £25.00 plus VAT.“. The CGA constitution (2002) says: „Any transfer of a RER (means: rotational enjoyment rights) will trigger a fee in favour of the Developer Company amounting in year 2002 to 100 Euros, which will be increased yearly by a 5%.”. From these two examples alone the increase to 700 Euros is absolutely not right.

I personally do not expect Anfi to step back and a compromise may only be possible if you take Anfi to court (same as with the fee for guest certificates). Anyhow RDO should be informed of this bad practice.

Cheers

15-09-11 19:58
anfiukmembers

.

! Are Anfi members?
2 Have Anfi UK, or any of the other European Clubs to your knowledge reported The Guest Certificate to the RDO?
3 What powers do they have over members?

I would think that the RDO would be a good starting point for the committies to jointly take a step to stop The Guest Certificate scandal.
AJR

AnfiUK have not persued this because Bruce said he would continue talking to a Spanish lawyer.

Denis

15-09-11 20:21
RobertDickson

As Bruce is no longer a member, are Anfi UK pursuing it?

Regards

Robert

16-09-11 09:26
AlanRoffey

Quote:
Originally Posted by anfiukmembers View Post

.

! Are Anfi members?
2 Have Anfi UK, or any of the other European Clubs to your knowledge reported The Guest Certificate to the RDO?
3 What powers do they have over members?

I would think that the RDO would be a good starting point for the committies to jointly take a step to stop The Guest Certificate scandal.
AJR

AnfiUK have not persued this because Bruce said he would continue talking to a Spanish lawyer.

Denis

Denis.
This is not a correct statement! I have been told that Bruce was dealing with a Spanish Lawyer using his AnfiUK email address, and on his resignation from the Club, he no longer had access to replies from the lawyers, but a reply was sent to the used email address which was not forwarded to Bruce.
I am sure if the committee were to get in touch with Bruce he would pass the lawyer’s information on.

Please can you as the elected chairman of the AnfiUK Members Committee answer the Questions, Bruce has no part to play in this.
AJR

16-09-11 18:45
SaverioCalo
ABC Constitution

Quote:
Originally Posted by WolfgangMaerz View Post
If this would be true the N.I.E. would also be necessary if you buy from Anfi original weeks. As stated above Timeshare usage rights are like golf club member ships with annual fee, so I think the N.I.E. might not be necessary and is planned as a further hurdle to make resell harder. But I am not sure.

It is interesting to note that the club constitutions all are different (also in this point) and even may change from time to time. So the CPA constitution (2002) says: „A reasonable fee may be charged for the registration of the transfer which fee may be revised by the Company or the Management Company from time to time. The current fee in is £25.00 plus VAT.“. The CGA constitution (2002) says: „Any transfer of a RER (means: rotational enjoyment rights) will trigger a fee in favour of the Developer Company amounting in year 2002 to 100 Euros, which will be increased yearly by a 5%.”. From these two examples alone the increase to 700 Euros is absolutely not right.

I personally do not expect Anfi to step back and a compromise may only be possible if you take Anfi to court (same as with the fee for guest certificates). Anyhow RDO should be informed of this bad practice.

Cheers
Dear Wolfgang,
I have a copy of the ABC Constitution updated at June 2009.
The paragraph 15.3 – page number 7 – says: A reasonable fee may be charged for the registration of the transfer which fee may be revised by the Committee or the Management Company from time to time.
The current fee is £25.00 plus VAT.
The identical sentence it is written in the Italian and in the Spanish translation, £25.00 (not Euro) +VAT included.

The ABC Committee never revised this fee in the last 6 years.

17-09-11 15:14
WolfgangMaerz

In the ABC constitution it is said in paragraph 21, that at all legal action and discrepancies a “single judge” should be appointed by the parties or if not agreeable the trust company will manage to appoint a judge.

This could be a way for the ABC comittee before taking legal action.

17-09-11 15:24
anfiukmembers

AJR

It seems to me that there is some risk here in publishing incorrect or misleading information so let me clarify. At our last Committee Meeting in June, Bruce confirmed that he was retiring with immediate effect and followed this by saying that he would clear up any loose ends and would be available to Committee Members if we needed any help or advice. He also said that he was investigating the Guest Certificate cost changes with a Spanish Lawyer privately and intended to follow this through.

Some days later the e-mail, info@anfiukmembers.co.uk, was redirected to Denis as was the e-mail for the Chairman. Since then nothing has been received by Denis from any Lawyer, nor anything relating to this.

You state that “I have been told that Bruce was dealing with a Spanish Lawyer using his AnfiUK email address, and on his resignation from the Club, he no longer had access to replies from the lawyers, but a reply was sent to the used email address which was not forwarded to Bruce.” Bruce no longer has access to committee e-mail addresses but as this contact with the lawyer was a private endeavor I would have expected him to have used one of his personal addresses. This is not what you have inferred which suggests you must have received your information directly from Bruce.

The last thing that I want to read on the forum is what appears to be a points scoring dialogue as, ultimately, we should all be aiming to help each other. As many of you will know Bruce was one of the founder members and his stewardship throughout has been first class, an act not easy to follow so please allow some settling down time.

Finally regarding advice from Lawyers on the Guest Certificate charge increase. We have discussed this in committee and agreed that the cost of advice would be likely to be high and beyond our means as an individual club. A joint action with other clubs might be an option but it was decided that we would see what advice Bruce received first. The increase in the transfer fee had not arisen when we had our June committee meeting but the unreasonableness of both topics apply. As individuals we do speak to Bruce from time to time and I will make a point of asking him if he will provide an update regarding the lawyer.

Emrys

17-09-11 16:48
WolfgangMaerz

As I already told Bruce some time ago a German Anfi club member (AMCD) will take Anfi to court in spring 2012 with regard to the guest certificate fee based on the ABC club constitution and his timeshare contract. You must know that in Spain even the winner of the court must pay for all his expenses (attorney, court). But in this case he has an insurance that covers all.

Cheers

17-09-11 16:50
SaverioCalo
paragraph 21

Quote:
Originally Posted by WolfgangMaerz View Post
In the ABC constitution it is said in paragraph 21, that at all legal action and discrepancies a “single judge” should be appointed by the parties or if not agreeable the trust company will manage to appoint a judge.

This could be a way for the ABC comittee before taking legal action.
That is a good advice. Thanks.

18-09-11 08:08
AlanRoffey

EM
picking up on a couple opoints from your reply’
1 “He also said that he was investigating the Guest Certificate cost changes with a Spanish Lawyer privately and intended to follow this through.”
If this is so then the email should have been forwarded to Bruce.

2 “Finally regarding advice from Lawyers on the Guest Certificate charge increase. We have discussed this in committee and agreed that the cost of advice would be likely to be high and beyond our means as an individual club. A joint action with other clubs might be an option but it was decided that we would see what advice Bruce received first.”

The committe should have asked Bruce to provide copy of any updates too his serches, and in any case should have contacted, and have discussed joint action with the other European Clubs. See my request as published on 22/4/11. No reply to this from the Committee.
Quote “Have we consorted with the other European Clubs, and what are their feelings? I do think this is a case that requires a solid opposition, and as I have previously said investigation by a Contract Lawyer. If not then what is the strategy that is being used at the May meeting of ABC and the other Club meetings that our elected representative will be attending. We should all be singing from the same song sheet, and have a really good defence to this action by Anfi. Its no good attending the Clubs meetings without action being taken prior to them.”
AJR

18-09-11 10:45
MartynFox

I have heard to from Wordwide Timeshare that as of 1st October Anfi will no longer deal with 3rd part resale companies only direct with owner and also the fee is going up to £600.
Just another Anfi sales tactic to tie you in. I have been an owner at Anfi for ten years but I am becoming fed up with Anfi sales pulling our enjoyment of Anfi down. It’s bad enough that we were promised new wonders at Tauro and gave up our fixed weeks only to find Tauro is still like a ghost town with no sun until midday and all the promises of shopping centre, beach new blocks years later still have not happened.!!

Poster by Wiliam Husband 20/09/11
I have a week for sale at Anfi through Worldwide Timeshare. They have just been on the phone to tell me that there has been changes made by Anfi. The admin. price has gone up to around £600 charged by Anfi for the change of ownership. Also it must be paid by the seller direct to Anfi.
Anyone else heard about this change? In the past the re-sale company charged the buyer the admin. fee, which was around £150, and passed it to Anfi.

18-09-11 12:48
MaureenNorgate

AJR
It seems to me, on reading your posts on this item, that you are calling the committee members liars. You are so obviously talking to this Bruce person whoever he is, so why don’t you ask him for his details of the Spanish Lawyer and find out for yourself as you feel so strongly. Why don’t you take up the item yourself instead of relying on a committee which you seem to put down at every opportunity? Then you can let the rest of us know.
Also you have made suggestions for items to be put in the next newsletter. Why don’t you write them yourself instead of relying on other people to do this, you could then put in what you think other owners would like to see?
Mo

18-09-11 18:10
JohnBarraclough

Hi Maureen and welcome to the forum.

I recommend a little background reading – past posts etc. You are one of very few members – in fact you may be unique – who don’t know exactly who “this Bruce person” is and the amount that he has contributed to the club as a whole. Without further elucidation, you don’t need to read far back and that may just help to get current matters in context.

Happy reading.

19-09-11 07:51
AlanRoffey

Quote:
Originally Posted by MaureenNorgate View Post
AJR
It seems to me, on reading your posts on this item, that you are calling the committee members liars. You are so obviously talking to this Bruce person whoever he is, so why don’t you ask him for his details of the Spanish Lawyer and find out for yourself as you feel so strongly. Why don’t you take up the item yourself instead of relying on a committee which you seem to put down at every opportunity? Then you can let the rest of us know.
Also you have made suggestions for items to be put in the next newsletter. Why don’t you write them yourself instead of relying on other people to do this, you could then put in what you think other owners would like to see?
Mo
Mo
Firstly I am not calling the committee liars only asking questions of the committee, and stating the way i see the committee acting following the resignation of Bruce. I was a member of the committee for a period of time, and can assure you that the forum was run in a democratic way.
Secondly I would refer you to the posts by Doreen our News Letter Editor, who has requested twice suggesions for the September News Letter, with only two replies includding mine.
AJR

27-09-11 10:14
WolfgangMaerz

I just received the information of an Anfi member who has send the application form for re-registration of his private resell to Anfi in July but Anfi did not to deal with it in order to wait for the new increased fee of 700 Euros per week to come into force in September. Anfi openly admitted this strategy by phone.

28-09-11 02:29
SaverioCalo

Dear Gerwit,
What you write is really shocking!
Not even the shopkeepers in kasbah work in that way!
I can add this topic in the ABC agenda, for discussing it during the committee meeting.
To do that I do need more details.
1) The member’s name
2) The right date when he sent the application form
3) The right date when he called the Customer Service.

Thanks. Regards. Saverio

28-09-11 08:23
RobertDickson

I e-mailed customer services last week to query the charge-It took them a week to come back to me to confirm it was now €700.
I have asked them how they can justify such an increase.
Wonder how long that one will take to come back.

Regards

Robert

28-09-11 12:02
JohnBarraclough

Robert. As I have posted elsewhere, they can’t justify it but more importantly, they don’t see any reason why they should. This is our main grievance with Anfi. They clearly feel bombproof, protected by contracts that cannot be terminated.

28-09-11 13:31
WolfgangMaerz

I have now the latest documents of Anfi regarding re-registration of private resells. It states that the seller has to pay 700 Euros per week and that the buyer must present besides a copy of his passport a copy of his N.I.E. (how do you get this at home?) and that he should be prepared to pay tax.

It also states that the buyer cannot exchange weeks over Anfi (means AVC). But now the very important news: It states also that he cannot exchange his resell weeks in any other way (means private over e.g. RCI or DaE). I think this is legally questionable because his usage rights are restricted. But if the Buyer signes this document he loses this possibility.

28-09-11 15:27
BrianPalin

Quote:
Originally Posted by WilliamGent View Post
Karen
Will you still be raising this issue at the AGM as stated in your earlier posting and reporting back on the forum?
Bill
Quote:
Originally Posted by KarenPearson View Post
Hi Bill,
I have this topic on the agenda for the Puerto Liaison Committee on Tuesday 20th September where it will be fully discussed and I will post the results on the Forum later that day.
Karen
Hi Karen,
What were the results of the new transfer fee and guest certificate discussions at the AGM and/or the Puerto Liaison Committee meeting??

Brian

28-09-11 16:06
WolfgangMaerz

I refer to my previous contribution to add the next point: The latest Anfi documents regarding re-registration of private resells clearly state that the 700 Euros per week payable by the seller are NOT for issuing the new ownership certificate BUT are a NEW fee to cover only the administration effort. On the other hand the potentially new member (buyer) is informed that he has to pay for the new member certificate not mentioning what it may cost!

So there are in fact TWO fees, a new fee for the seller (700 Euros) and an existing fee based on the constitution for the buyer where the latter fee is not specified and Anfi may take what they want (1000 Euros? 3000 Euros or 300 Euros?).

28-09-11 16:31
KarenPearson

Sorry I didn’t reply after the committee meeting as promised WiFi was either not working or extremely slow. I was also very busy trying to solve many problems.

The Guest Certificate was discussed at the committee meeting at length. Maria was adamant that it should be free as before when we notified customer services who was using our weeks. Management said they had many problems with people turning up who were not expected. We thought that maybe a comprise could be made and that possibly the 50 Euro could be reduced. We will have to wait and see.

I asked about the new resale fee of 700 Euros and we were told that it was Anfi Sales business and not to be discussed in committee meetings.

I had a meeting next day with Maria Hidalgo Customer Services Manager. She said that the fees were 700 Euros to be paid by the seller from 1st September. That was all she was prepared to say. The fees for the guest certificate were calculated on the time spent issuing the certificate for example international telephone calls, postage, emails and any other indirect costs.

These questions were also asked at the AGM and similar lengthy answers were provided.

Karen

28-09-11 17:25
WolfgangMaerz

The first fee (700 Euros) payable by the seller may be designed as a “low administration fee”, but the fee for the membership certificate payable by the buyer may be designed like the entrance free of a golf club much higher than 700 Euros. So it would be very interesting how much this fee is. A further reason besides making money is of course to prevent private resell.

28-09-11 19:43
JohnBarraclough

Reading the above contributions from this afternoon, is my summary correct?

Sellers have to obtain an N.I.E. on payment of an undisclosed tax
Sellers must pay an administration fee to Anfi Sales of 700 euro
Buyers of these resales are not allowed to exchange through any external organisation – RCI, DaE etc
Buyers cannot exchange through AVC, presumably unless they join AVC, if this is possible
Buyers must pay an undisclosed fee to Anfi for the privilege of owning

All of which effectively destroys any resale value that our ownership may have had. In fact, it destroys any possibility of selling. Words fail me…

28-09-11 23:33
JonSwatton

Quote:
Reading the above contributions from this afternoon, is my summary correct?

Sellers have to obtain an N.I.E. on payment of an undisclosed tax
Sellers must pay an administration fee to Anfi Sales of 700 euro
Buyers of these resales are not allowed to exchange through any external organisation – RCI, DaE etc
Buyers cannot exchange through AVC, presumably unless they join AVC, if this is possible
Buyers must pay an undisclosed fee to Anfi for the privilege of owning

All of which effectively destroys any resale value that our ownership may have had. In fact, it destroys any possibility of selling. Words fail me…
I think that pretty much sums it up John…. although I thought it was the Buyer that must obtain the N.I.E. rather than the Seller. If it were the seller, it would be too easy as we can all apply for them now and have that bit sorted and be ready for when we want to sell in the future. If Anfi make the buyer do this then they’ll just not bother with the transaction for the additional hassle.

What I’d like to see is formal written confirmation (maybe Gerwit can share his documents?) on EXACTLY what the different layers are (even if the rumoured buyer charge doesn’t have a defined fee). Then at least then we can all start trying to pick it to bits to assist the committees with their fight.

29-09-11 07:51
WolfgangMaerz

Hi, here is my translation to English:

… As soon as we get the enclosed document in legalized form, we will update our documentation. Further a nominal fee has to be paid which at present is 700 Euro per week and covers the administration expenditure. …

… After occurred transfer the new member is entitled to request the issuing of a member certificate by paying a fee. …

… The seller recognizes herewith that he
(i) will pay the tax of selling his membership to this prize according to the tax regulations in his home state and in Spain, …

… The buyer recognizes herewith that
(iv) the club is not associated with an exchange company so that there is for the buyer no claim to be connected to such an exchange company, or have an exchange possibility, …
(vi) The buyer confirms that he is adult and encloses with this document his pass copy and a copy of his N.I.E. (according paragraph 206 of the royal decree 557/2011 of 20th April 2011). …

29-09-11 08:10
WolfgangMaerz

Next issue: After separation of the transfer fee into two parts for the seller and the buyer the question arises if the fee of 700 Euros must also be payed if you give your weeks simply back to Anfi for 0 Euros in order to avoid paying the maintenance fee.

29-09-11 09:50
JohnBarraclough

Assuming that Anfi will take the weeks back, which is not a safe assumption by any means. In fact, I think it’s a long shot.

This is all so far from the original contract and promises made fifteen years ago that it has no relationship to what we bought. And importantly, we have never been advised of any change, which constitutes a breach of the terms of their own contract.

Any opinions on what is really behind this? Are the resorts in more trouble that we think? The methods adopted certainly smack of desperation…

30-09-11 01:45
SaverioCalo
RIE & association with an exchange club

Quote:
Originally Posted by WolfgangMaerz View Post
Hi, here is my translation to English:

… As soon as we get the enclosed document in legalized form, we will update our documentation. Further a nominal fee has to be paid which at present is 700 Euro per week and covers the administration expenditure. …

… After occurred transfer the new member is entitled to request the issuing of a member certificate by paying a fee. …

… The seller recognizes herewith that he
(i) will pay the tax of selling his membership to this prize according to the tax regulations in his home state and in Spain, …

… The buyer recognizes herewith that
(iv) the club is not associated with an exchange company so that there is for the buyer no claim to be connected to such an exchange company, or have an exchange possibility, …
(vi) The buyer confirms that he is adult and encloses with this document his pass copy and a copy of his N.I.E. (according paragraph 206 of the royal decree 557/2011 of 20th April 2011). …
Dear Wolfgang,
Many thanks for your always interesting posts. Your contribution for trying to help all the UK Members and the Anfi Clubs Members is always concrete.
I had a look at the paragraph 206 of the royal decree 557/2011.
It is enough to google “real decreto 557/2011” and all integral law text pops up in a pdf file. Of course the law is written in Spanish. Being my Spanish much better than my English, I didnt have problems to understand the meaning.
I did read many times the paragraph 206 then, in my opinion, the conclusion is always the same: the NIE asked by Anfi is only an deterrent for discouraging the private resale.

When Anfi del Mar decided to make a “gentlemen” agreement with RCI and AVC for stopping the buyer of a private resale association with them we obtained, in an ABC Commmittee meeting, a small exception. Just a bit extra.
If the buyer is already owner of one week in some Anfi Club Resorts and buys privately another week (or more), he can join in RCI without problems.

Regards. Saverio.

04-10-11 10:29
WolfgangMaerz

I have now spoken with the Anfi member who has to pay 700 Euros per week:

He confirmed that he has been since May 2011 in contact with Anfi about this resell and never Anfi has said that there would be an Anfi document to manage the private resells. They only said, that the original member certificate has to be signed by both seller and buyer and send back to Anfi and that re-registration will cost 160 Euros per week.

Unfortunately all this communication with Anfi has been made by phone so there is no proof. The only proof is the registered letter to Anfi on August 2, 2011, with the signed original certificates. Normally the fee would be due at the date of resell request (August 2) but Anfi says that according to the law in Spain the fee would be due at the date of re-registering the weeks and that the fee would be now 700 Euros per week. Before this can take place the “confirmation document” has to be signed by both seller and buyer witnessed by a notary and a copy of the buyer’s passport and N.I.E. should be enclosed.

Our impression is that Anfi has willingly delayed the transaction to get the increased fee.

Our impression is that Anfi has willingly delayed the transaction to get the increased fee.

04-10-11 10:56
KarenPearson

Gerwit,
The Committee is posting some information regarding the charges which you should see by tomorrow on the AnfiUK website. All members will also receive an e-mail.

Karen

04-10-11 11:19
WilliamGent

Karen
will this information also include a full explanation of the N.I.E now being requested?

Bill

04-10-11 11:31
KarenPearson

Hi Bill,
The information is the facts we currently know with websites to view for further information.
Also what we are doing and what we would like the members to do.
Karen

04-10-11 20:38
AnnDoyle

I hate to make all this even worse but on doing some investigating today I get the distinct feeling that the 4000 euros(maybe more) mentioned earlier on in this discussion will be nearer the mark for making sure that no private resales take place – I also feel that Anfi is well on the way to ‘another stage’ towards a ‘new’ form of selling ie fractional ownership. Jon gave a quote much earlier on from ANFI BEACH constitution which MAY be used by Committee Members at the Club for leverage. It has also been put to me that Anfi should never have been considered an ‘investment’ but that we should all think of it as a luxurious holiday that we pay £500 a week for (1 bedroom) and when we cannot or do not want, to use it then we have had good value for money and not think we can get our (or any) money back for it. ( Bit like buying a new car?? ) Just stop paying maintenance and leave it to ANFI. It is not likely that Anfi is going to sue anyone (never been done before – plenty of opportunities!) I know this is horrendous to people who have a number of weeks – with maybe no hope of getting money back – but then they have had/have the use of all those weeks. When is gets REALLY bad is if the maintenance goes up substantially – but then the ANFI Committee really do have to agree to this and we are in the majority on this. I am playing devils advocate here and trying very hard to get a sense of proportion in it all and wonder if I am making sense!
Ann D
PS I was also given to understand that there are people who ‘got wind’ or ‘sensed’ all this was about to happen sold up while the going was good!

05-10-11 21:26
JohnBarraclough

Eye watering really when you look at the original sales handout.
http://i985.photobucket.com/albums/a…thaveIdone.jpg

06-10-11 20:24
AnnDoyle

…….on the positive side Anfi IS beautiful and we are still holidaying there – don’t feel down………you could say we ALL fell for it!
Ann D

06-10-11 22:12
JohnBarraclough

It’s not a case of having fallen for it. It’s pure unadulterated 100% genuine kosher undiluted anger and frustration that the goalposts have been moved totally out of sight from what we were sold. It is a great place and that’s just one reason why these dubious profiteering tactics should be unnecessary.

07-10-11 08:00
AlanRoffey

Quote:
Originally Posted by KarenPearson View Post
Gerwit,
The Committee is posting some information regarding the charges which you should see by tomorrow on the AnfiUK website. All members will also receive an e-mail.

Karen
Karen
Where is the post going, and when?
AJR

07-10-11 10:22
KarenPearson

Hi AJR,
I am just checking why the information has not been loaded up yet.
Could be Brian has a problem but will get back to you asap.
Karen

08-10-11 23:19
AnnDoyle

….the latest information I have is………..
‘that the biggest problem that owners face at the moment is the threat that Anfi are doubling the maintenance fee for all private resale owners therefore making their apartments un-saleable unless it is back to Anfi themselves when ” upgrading ” but all they are offering is a pittance. If they don’t take this offer & can’t afford the maintenance Anfi get it for nothing’ .(I suggested this in an earlier posting)
May I suggest that all members of ANFI UK Club and the other European Committees BOMBARD ALL the(I mean the Members of the Main Committees in Anfi ie Mary, Savario,Andre etc.etc.) Committee Members (especially before the Afi Beach AGM on October 27th!) with emails of complaint and concern at what maybe/is going on! Others to email:-
Luis Martinez Director of Anfi, Heike Schirmer” (his secretary)
I am a great believer in people power and we should all be taking SOME action and not just talking about it on the forums!
Has anyone any other ideas??
Ann D

09-10-11 09:53
KarenPearson

Ann we have not just been talking about this very serious matter. The Committee have been actively finding out the facts. If you look at the main website page you will now see some information and the action we would like members to take. All members will receive this information via email hopefully by today.
Karen Pearson
Forum Administrator

09-10-11 16:21
AnnDoyle

Karen, I am in no way critising the UK Beach club Committee and I am aware that the Committee would have been working very hard on this BUT I think we should not just leave it to the Committee it needs everyone to be proactive. Things do seem to be moving very fast at Anfi. emailing the people in charge seems a good idea to me.,……..I am emailing in any event …one thing is certain it cannot do much harm – Once firm decisions have been made at Anfi (maybe already ) there will be no going back, believe me! I would bet on it that the ‘facts’ will be very close to the ‘fiction’…….
Have just looked at the information site and I am doubtful if emailing Customer Services alone will do the trick despite their name, they will not take it seriously. I really do suggest members also email the two people whose emails I gave in my post. It is just a suggestion!
Ann

….

09-10-11 19:40
JohnBarraclough

Ann

I would put money on any letter, worded in any way, from anybody on the subject of increased charges will receive exactly the same stock response. They do not have, will not find or are not remotely interested in allocating the resources to individual replies. I would still recommend bombarding them with letters and emails however, as when it comes down to the threat of legal action, any correspondence record will matter. I don’t think you can assume that decisions will not get reversed by the way. Many appalling decisions are made within organisations – often causing them to fail. This may just be pushing people too far…

Where did you get your information regarding maintenance fees from by the way? “the biggest problem that owners face at the moment is the threat that Anfi are doubling the maintenance fee for all private resale owners therefore making their apartments un-saleable unless it is back to Anfi themselves “. This is not suggested on any other forum that I can find or in the club information on this website so maybe you have some inside track? It would actually be useful to know what your own ownership history is as a newbie to this forum – your views do seem fairly extreme. We have owned since 1996 and been members here since the following year, so I think we have history behind us. You?

John

09-10-11 20:40
BrianPalin

Quote:
Originally Posted by JohnBarraclough View Post
Ann

Where did you get your information regarding maintenance fees from by the way? “the biggest problem that owners face at the moment is the threat that Anfi are doubling the maintenance fee for all private resale owners therefore making their apartments un-saleable unless it is back to Anfi themselves “. This is not suggested on any other forum that I can find or in the club information on this website so maybe you have some inside track? It would actually be useful to know what your own ownership history is as a newbie to this forum – your views do seem fairly extreme. We have owned since 1996 and been members here since the following year, so I think we have history behind us. You?

John
Hi john,

See the following link for Ann’s Anfi history:

https://www.anfiukmembers.co.uk/membe…9-ABC-AGM-2011

09-10-11 20:56
AnnDoyle

Well Jon I have a history – going back to purchasing in 1994 and being on the original Anfi Beach Committee for 10 years including being Chairman twice.
I, together with a German and a Swiss, were involved with Bjorn Ling in setting up and drawing up the rules for Anfi Beach Committee. I was also on the oringinal Anfi UK Committee. In those days we did not have such a large and active UK Club. When I left the Committee the website as we know it today. was very much in its infancy and I have not taken part in the forums – having been very busy in my ‘other’ life. I still have a number of contacts from the old days and this is from where I have been gathering my information – that is not to say it will all come to fruition but I am sure you will agree that so MUCH has happened to the detriment of Anfi, that I feel we must take everything that we hear and question and if neccessary try to fight it. It is obvious that Anfi are trying every whichway to stop all private resales and they will stop at nothing (and I am not sure ANYTHING can stop them) to acquire as many apartments as they can for resale or whatever. They were loosing out very much from private resales. They were dying………..(their sales I mean) soo…… the next step to squeeze people is ..put up the maintenace fees. QED Not so easy with Anfi Beach as THEY are the only Committee who have the majority vote. Especially on the budget (well in my time anyway) I am not sure what you mean by ‘your views are fairly extreme’ they reflect all the information that is coming to us all from all angles including members experience. Hope you understand now Jon. I have in any event, sent my emails off as the only way at the moment that I can DO anything.
Ann

10-10-11 08:34
WolfgangMaerz

@AnnDoyle: I do not believe that they do or can double the maintenance fee for resell weeks. Resell weeks are based on the club constitution as well as original weeks are. Furthermore the maintenance fee is calculated by the expenses and cannot bet set to business aims for profit.

Cheers Gerwit

10-10-11 08:53
WolfgangMaerz

I think the real thread for resell weeks may come from another direction: The so far undisclosed fee for resell buyers not regulated by the club constitution may be set to much more than 700 Euros up to 4000 Euros. Further more if the resell buyer rerquests his certificate paying this fee it may turn out that he has to sign a document which restricts the club constitution to his disadvantage.

Cheers Gerwit

10-10-11 09:57
JohnBarraclough

Thanks for all the replies – it’s reassuring that we clearly have NOT been infiltrated by a forum troll, to use the vernacular. I hope you will understand my scepticism and I’m sure that others on here may also be reassured that Ann’s agenda is an open one.

My comment on your maintenance fee point stands Ann. Heck, guest certificates and transfer fees are bad enough. Double the annual maintenance fee for resale weeks is another can or worms altogether and as Gerwit says, not within the existing mandate as far as I know.

If there is sufficient backing on here for group action, we have always supported this and we actually fired off our own emails months ago. We even got a reply to one of them.

John

10-10-11 10:12
KarenPearson

THIS IS ON THE INFORMATION PAGE WITH LINK

Changes in charges by Anfi Sales & Management Edit
October 2011
These has been debate & concern on the Forum about the high increases in charges brought in by Anfi – we have sent an email, copied below, to all members encouraging members to write to Anfi to complain about these changes.

The email contained a draft letter for you to post or email and draft is available as a Word version from this link.

———
Copy of email sent 9th October 2011

Dear Anfi UK Club Members

There is considerable concern regarding the increased charges implemented by Anfi Sales and Management as well as the potential affect of others yet to be discovered. There is also concern regarding information coming in from various sources although some may be rumour. Your committee has been working to establish the facts and to raise, with a timeshare organisation, some of the concerns expressed via conversations and our web forum.

So as to highlight any concerns that you have and help establish the facts we suggest that a letter is written and sent to Anfi and to this end a draft has been prepared for you to adapt as you see fit. Please be aware that the penultimate paragraph indicates what was understood when the original purchase was made from Anfi Sales rather than from another vendor so you will need to revise this paragraph anyway.

If you do decide to write and you receive a reply it would be helpful if you will advise us of any facts contained in the response via info@anfiukmembers.co.uk or via the forum if you prefer.

Thank you.

Your committee

[ link for letter from members website ]

10-10-11 10:48
JohnBarraclough

Karen. As yet we have not received the email from the club and this perhaps highlights one of the problems communicating with Anfi in an unconfirmable way – they can just deny receiving or, as they have done with our emails, ignore them. I would recommend that regardless of the cost, a signed for tracked document is required.

At the end of the day however, only cash – or lack of it – will force any form of action on Anfi’s part and I would suggest that come maintenance fee payment time, a standard form of letter would be timely, requesting confirmation before fees are paid, that Anfi have not breached their contract with us by making changes outside their scope and not formally advising us of them.

10-10-11 11:02
KarenPearson

I am not sure why the email has not gone out but I think Brian our web-master is probably having technical problems. The email you eventually receive is exactly the same as the committee letter and draft letter to Anfi that is on our website information page. Perhaps if you do send the suggested letter to Anfi you could include a self addressed envelope for their reply. Or if you email ask them to confirm that they have received it. Just a suggestion.
Karen

10-10-11 13:58
anfiukmembers

The email to members has just gone out today – 10th October at about 1.45pm – so members should receive this over the next 2 to 3 hours.

The website main page was updated at the weekend with the same information – there is a link from the main page to the article with a copy of email and with the draft letter.

Regards
Brian Taylor – Website Manager

10-10-11 14:44
DenisMilnes

Gerwit:- When you buy a resale week all you get is the certificate of ownership of usage of that week. You do not get any terms & conditions or a club constitution or any other documentation with that certificate Only the origonal owners get that so in other words are you entitled to the same benefits as the origonal owner
Denis

10-10-11 14:50
PennyAustin

I’ve received my email with the letter, and having read all the above post and been quite concerned have submitted an email to Customer Services etc, will now wait on a response….

10-10-11 14:53
NigelClose

Thanks
Just received mine and filled in the details and will send.
I complained bitterly in May this year when charged 50E for a guest certificate and got it back only because I arrived for the last 3 days of the week.
Thanks to you all for efforts input. I know that Anfi will have their infiltrators watching all this so it’s no surprise to them what actions are being brewed. However, I for one am baffled why we haven’t got some savvy legalise person that can find a route around how we all now have a purchased item that is being wantonly devalued by an interested and powerful monopolistic third party to advantage their position at our expense. (phew, I think that’s what I thought!!!)

10-10-11 15:19
WolfgangMaerz

@DenisMIlnes: The resell confirmation document to be signed by the buyer states: “The buyer herewith confirms that (i) he acknowledgements the club constitution and further regulations …”. It is easy for them to change that to:

“The buyer herewith confirms that (i) he acknowledgements the club constitution and further regulations including possible amendments to the constitution regarding resell weeks …”. Or perhaps having an amendment to the constitution for resell weeks already in place.

I do not say that we have in future a two class system of members but it is easily possible for then to introduce this to hinder resell. We habe it already for the AVC.

Cheers Gerwit

10-10-11 16:08
JonSwatton

There seems to be a number of threads running concurrently on this topic so I’m only going to post in this one going forward…. until the threads are combined or locked and a new specific thread started.

I just noticed on another forum that somebody just pointed out that if a resale buyer needs an NIE, then shouldn’t a direct ANFI buyer need an NIE aswell? It’s a fair point but I’m not up to speed enough on Anfi offered products to know if this would be the case?

@ Gerwit….. Don’t we all accept potential amendments to the constitution by the very nature to them being proposed and voted through at an AGM or EGM ?

10-10-11 16:44
AnnDoyle

Dear Luiz,

I have received recently had information from the Customer Services Office would compromise any future private sale of my timeshare week/s.

Would you please answer, confirm or clarify the following points

• There has been a quantum leap in the transfer fee from 160 euro to 700 euro.
Why is this?

• There is to be a fee charged to any buyer I might have, for a Membership Certificate, and this fee is undisclosed.
Why is this?
What is the proposed fee?

• Any proposed buyer will also have to have an NIE number even though we don’t own the property. I understand NIE numbers are only applicable to real estate owners and do not apply to a right to occupy a timeshare in a Club – is that correct?

• You will not allow any potenial buyer to visit the resort as my guest with a guest certificate, whilst the transfer is taking place and I am told that a transfer can take 3-4 months or even longer? As I would be totally in your hands this is totally unreasonable.

• You would refuse to deal with my appointed agent in this matter, even though we would give my agent authority to act on my behalf. This is also totally unreasonable. As far as I can see your actions completely restrict and even deliberately obstruct , my right of sale to whom and when, I wish.

• It restricts my right to occupy my timeshare or to invite, someone to my timeshare which was implicit in the terms of sale.
This infringes on my personal liberty

I hope that you will give a full and frank reply to my email.
Yours sincerely
Ann

This a copy of the letter adapted by me, which I have sent to Luiz Martinez,Director, Customer Services and Mike Murphy. Jon, I do not think the Constitution can be changed unless it goes to the AGM and REMEMBER Anfi beach is the only one who can outvote the Management! But Anfi is becoming so devious that maybe they will find another way and yes a previous member ask do we not have some legal bod out there who can help us = maybe we could use some of our UK Membership fee to get it?
Ann D

11-10-11 12:06
KarenPearson

IN THE NEXT FEW DAYS I WILL BE STOPPING POSTINGS ON THIS TOPIC UNDER ANFI BEACH CLUB AND MERGING WITH OTHER POSTINGS OF THE SAME TOPIC UNDER GENERAL CLUB INFORMATION.
Karen Pearson

11-10-11 23:37
JonSwatton

Following just sent….

Quote:
Dear Mr Martinez,

I am an owner at Anfi Beach club (ABC). Anfi contract number xxxxxxxx. ABC Week xx – Apartment xxxx

It has been drawn to my attention recently that a number of changes may have taken place with regard to the manor in which Anfi handles the transfer of private resale weeks.

I am led to believe that the changes are as follows ;-

1) An increase in the Sellers’s transfer fee from EUR 160 to EUR 700.

2) An unknown fee to be charged to the Buyer for the issue of a new membership certificate.

3) A Buyer must provide a Spanish N.I.E. number to support his purchase.

4) Anfi will not allow the Buyer to visit the resort as a guest of the Seller under a guest certificate, whilst the transfer is taking place, with transfers potentially taking up to three to four months.

Mr Martinez, given that I have received nothing in writing from the Anfi group informing me of these changes, which, I might add, are in breach of contract between myself and Anfi. Would you please formally confirm if the points 1) to 4) above are correct and if there are any other elements of which I’m not aware. If points 1) to 4) are not correct, then would you please confirm exactly what changes have taken place.

On the assumption that points 1) to 4) above are correct, I hereby inform you that I formally reject all of them on the following grounds.

1) The ABC constitution provides for a ‘reasonable’ increase in the fee charged by Anfi to the Seller. At the outset in 1992 this was £25+VAT, which, if I escalate at 5% per annum to cover Spanish inflation over the period, equates to a fee today of approximately £80, which for sake of argument is around EUR 95. The original transfer fee of EUR160 was already in excess of a test of reasonableness. Anfi cannot justify an almost five-fold increase in this charge as being reasonable.

2) The ABC constitution does not provide for a Buyers fee to be levied. Such a charge would have to put forward by Anfi and approved by majority vote at an AGM of the club.

3) A buyer does not require a Spanish N.I.E. number when they are simply buying membership of a club and its associated accommodation rights. Buyers are not acquiring the asset itself, therefore they do not require an N.I.E. number.

As an aside Mr Martinez, if you proceed with this requirement, am I to believe that any new ‘members’ of Anfi that join through your direct sales team will also have to provide an N.I.E. number? Surely in the interest of fairness and transparency, it should be a requirement of ALL new Anfi members, irrespective of how they purchase. Putting this in place for resale purchases only would be anti-competetive and in breach of both Spanish and European laws.

4) Anfi cannot restrict a Seller from letting his apartment to another individual, providing a guest certificate has been obtained. The ABC constitution provides for a twenty-eight day turnaround for transfer of memberships.

You will see that I have addressed this email to your secretary, as I do not have your direct email address. I have also copied this email to Anfi customer services, the representatives of the Anfi Beach Club Committee and also the RDO, TATOC and the TCA. Should I not receive a satisfactory conclusion of this matter within fourteen days from the date of this mail, then I will action formal complaint procedures with the RDO and I reserve the right to refer this matter, either personally or through group action to a legal representative.

I am mindful that the ABC Annual general meeting is scheduled for the 27th October 2011 and by copy of this email, I respectfully request that the ABC committee members bring this matter up at the meeting at an appropriate time. I shall not be able to attend the AGM personally.

Mr Martinez, I respectfully request a personal reply to this email, not an automated response. I trust that you will be able to put my mind at rest and confirm that all of the above points are in fact conjecture and fixed week private resellers continue to enjoy the ability to sell their membership without let or hindrance.

Yours sincerely.
Mary on the ABC committee has already kindly confirmed back to me that the matter will be raised at the next ABC committee meeting on the 25th Oct and then the ABC AGM on the 27th Oct.

Right – time to go and start making a nuisance of myself on the Anfi Facebook page I think :p

12-10-11 11:13
AnnDoyle

An absolutely SPLENDID letter Jon!
Hope everyone else is following suit and writing some sort of letter – I have a feeling that Luiz will pass it to marketing BUT it does mean he gets to see we mean business – who knows if Sales would even acknowledge they had any letters from members – they have not shown themselves to be very honourable!
Ann D

12-10-11 16:22
AlanRoffey

Quote:
Originally Posted by JonSwatton View Post
Following just sent….

Mary on the ABC committee has already kindly confirmed back to me that the matter will be raised at the next ABC committee meeting on the 25th Oct and then the ABC AGM on the 27th Oct.

Right – time to go and start making a nuisance of myself on the Anfi Facebook page I think :p
Excelent letter, and in my opinion far better than the one from the Committee.
AJR

12-10-11 16:48
JonSwatton

Thanks Ann/AJR. Just for the record, I’m not trying to compete with committee’s pro-forma letter in any way……. I just didn’t feel it was worded to suit my situation (No current desire to sell but don’t like having my options restricted).

Out of interest – can anyone provide me with Luiz Martinez’s email address at Anfi? I would like to ensure that he receives it directly from me too. So far it’s only gone to his secretary (basis Ann’s info) and Anfi customer services.

12-10-11 17:05
AnnDoyle

Nver fear Jon I adapted mine – I am sure they wont take offence- if I had seen yours I would have copied it!! Let’s face we all want to say more or less the same thing. I think Luia email address is somewhere from someone in this forum but I have written to him a number of times and sent to Heike his secretary and he has always received – but I might email her and ask for an acknowlegment
Ann D

12-10-11 18:41
IanHayes

Quote:
Originally Posted by JonSwatton View Post
Thanks Ann/AJR. Just for the record, I’m not trying to compete with committee’s pro-forma letter in any way……. I just didn’t feel it was worded to suit my situation (No current desire to sell but don’t like having my options restricted).

Out of interest – can anyone provide me with Luiz Martinez’s email address at Anfi? I would like to ensure that he receives it directly from me too. So far it’s only gone to his secretary (basis Ann’s info) and Anfi customer services.
Lmartinez@anfi.es

12-10-11 19:46
JohnBarraclough

Excellent letter Jon. In the spirit of proof reading accuracy “manor” in para 2 should read “manner”, but I’d be proud of the prose!

12-10-11 20:52
KarenPearson

John can you email me please and let me know more about your forum problem
Karen

12-10-11 21:05
KarenPearson

The email address I have for Luis Martínez (lmartinez@anfi.es) slightly different to Ann’s. I have checked the emails that I have received from him.
Karen

12-10-11 21:22
JohnBarraclough

Hi Karen – PM sent.

12-10-11 22:31
JonSwatton

Ian – thanks for the email address……. A copy has been sent directly to Mr Martinez, although I notice from the ‘read receipt’ that his secretary (H Schirmer) read my email at 8:50am this morning, so it should have already been passed on.

Will report in due course when I see a response….. or not…..

12-10-11 23:29
SaverioCalo
a small specification

Quote:
Originally Posted by AnnDoyle View Post
Nver fear Jon I adapted mine – I am sure they wont take offence- if I had seen yours I would have copied it!! Let’s face we all want to say more or less the same thing. I think Luia email address is somewhere from someone in this forum but I have written to him a number of times and sent to Heike his secretary and he has always received – but I might email her and ask for an acknowlegment
Ann D
Dear Ann,
This post just for clarify some imprecision about what you have written above. I absolutely don’t want to criticize you, but only avoid that the Anfi UK Members waste their time writing to the wrong person.

Heike is not the Mr. Martinez secretary.
His secretary is Lidia. I am sure that you know her, because Lidia works in Anfi since 1995.
Heike is the Anfi Clubs Committee Services.

I seriously doubt that Mr. Martinez will reply to the Members emails. He never does that.
Sometime he replies through Mrs. Christine Johnson. She is a British lady, manager of Anfi del Mar Hotels Area.

Kind regards.

Saverio

13-10-11 12:58
JohnBarraclough

Hi everyone.

The above reply refers to a problem I had posting which has now been sorted, but Karen advises that others may also have been affected.

The reply that never made it was echoing the “great letter – I’m going to adapt it” theme. Just a tiny proof reading comment that “manor” in para 2 should read “manner”.

How anyone could read such a succinct summary of recent changes and not be incensed is beyond me.

Thanks for doing the donkey work Jon. I’d be proud of that one if it was mine!

John

13-10-11 20:58
JonSwatton

I seemed to have a post go missing too ….. It was just to thank Ian for Mr Martinez’s email address…… When I posted it did say that the post was subject to review by forum moderators ! – anyhow…. not to worry… all looks to be sorted now.

My email ‘read receipt’ tells me that Mr Martinez opened my mail at 1am this morning!! His secretary opened my original mail around 9am yesterday morning so there can be no denying receipt on their part. RDO have also confirmed receipt to me personally as well.

So let’s see what happens……..

Apologies on the typo…. manor/manner …… good spot John 🙂

14-10-11 16:46
KarenPearson

Apology’s to anyone who had a posting go missing it was due to human error setting up the new forum ‘Increased Costs & Restrictions.
The wrong box was ticked. We live and learn.
Karen

14-10-11 19:14
AnnDoyle

I have an email from Heikie, Luiz’s secretary saying that he has received MY email – Mary has also received mine. No reply from Mike Murphy, Continental Trustees yet.
Ann D

20-10-11 16:37
murraywootton

I have written confirmation from anfi that that the admin fee for transfer of ownership is 700 euros then there is a cost for new owners to get new ownership certificate.

21-10-11 11:52
WolfgangMaerz

@MurrayWootton: Thanks, but that we know already (see above). Small correction: 700 Euros “per week” for the seller.

Cheers Gerwit

23-10-11 17:29
murraywootton

lost my sale for my week Anfi wanted 1800 euros for new certificate and 6000 euros for tax off new buyers fumming

24-10-11 12:31
DavidBesant

This would appear to put an end to private sales. What are the Committees thoughts and have they contacted the Norwegian and German groups?

24-10-11 12:35
TerryDeacon

Quote:
Originally Posted by murray1972 View Post
lost my sale for my week Anfi wanted 1800 euros for new certificate and 6000 euros for tax off new buyers fumming
A full explanation of these costs would be interesting

24-10-11 14:21
DavidBesant

Murray
Are you certain that these figures are correct as the tax looks terrific and Anfi would have to pay it to the Spanish Government ?
Dave

25-10-11 06:05
RobertDickson

What ‘kind’ of tax is that??
Sounds a bit iffy.

Regards

Robert

25-10-11 22:12
murraywootton

hi robert

my ex buyers went to anfi last week and took form i signed with notary to transfer the sale to them,once there at anfi they went to sales to sign the form and were told that they could not sign it as they would have to sign at the same time as myself at the same notary no possible as we live different ends of the country.Also they would have to pay 1800 euros to get there deed certificiate and on top of that once they had it it was taxable and would end up with a tax bill of up to £6000 depending on the value.so they could no longer afford to go ahead with the sale.

25-10-11 22:26
WilliamGent

It certainly seems that sales are making it up as they go along.Can a committee member please request definitive information and explanation from Anfi. It is beyond belief that such a scandalous practice can be imposed with no communication at all.

Bill

26-10-11 08:37
KarenPearson

Denis Milnes has just returned from Anfi and we are having a committee meeting on Saturday so I am hoping that he will be updating us with the facts which will be passed on to our members.
Karen

26-10-11 15:19
DavidBesant

Murray
Did your friend go to a Rep in the Sales Dept. or did they go to Customer Service ?
Dave

26-10-11 17:41
MichaelSpencer

It all sounds a bit strange to me.

Mike.

26-10-11 22:50
SteveBradshaw

I can’t beleive what I have been reading here, it’s outrageous, surely it’s not legal. I wonder if the press would be interested both here and in Spain and the European Courts in Brussels. It’s pure victimisation at the highest level.

Steve

27-10-11 08:56
TerryDeacon

I doubt if the press in Spain would be interested.
Spain are one of the 4 countries still rebelling and NOT implementing the 2011 European Timeshare Act

28-10-11 15:40
JonSwatton

I have still not heard anything back from Mr Martinez and his two weeks are now up.

In light of the ABC AGM yesterday and also this Club’s committee meeting tomorrow, I’d like to think we should have confirmation soon and then I can move my complaint forward with better knowledge.

As an aside, I’ve just returned from a week in Lanzarote in a Wimpen resort (Las Casitas). There, the owners are currently all fixed week and actually own a share of the freehold on the villa (this was a big selling point back in the 80’s I’m told). They have an Escitura (excuse spelling), which as I understand it, is a Spanish property deed. My father in law owns there and under advice from Wimpen got himself an NIE number as, were he to sell his week, there could be a Spanish tax implication.

I discussed this at length with him and he said he was advised to get one simply as he owned a share in an actual asset. He saw no reason why we would need one in the Anfi situation where we own club membership.

I think we all suspect that Anfi are mis-guiding us on the NIE number for buying our club membership but it was interesting to discuss the situation with a ‘genuine’ Spanish (Canarian) property owner.

28-10-11 16:47
BjornMartensen

Jon,
Don’t hold your breath. I doubt you will hear anything from Martinez

28-10-11 16:58
JonSwatton

Quote:
Originally Posted by BjornMartensen View Post
Jon,
Don’t hold your breath. I doubt you will hear anything from Martinez
I agree… I’m not expecting to hear anything. That may not be such a bad thing though in terms of building a file for the formal complaint.

30-10-11 17:45
AnnDoyle

I have not heard either – I sent an email 2 days ago asking for the ‘courtesey’ of a reply. I shall send him further emails until I or he gets ‘fed up’!
Ann D

31-10-11 07:48
WolfgangMaerz

Quote:
Originally Posted by murray1972 View Post
hi robert my ex buyers went to anfi last week and took form i signed with notary to transfer the sale to them,once there at anfi they went to sales to sign the form and were told that they could not sign it as they would have to sign at the same time as myself at the same notary no possible as we live different ends of the country.Also they would have to pay 1800 euros to get there deed certificiate and on top of that once they had it it was taxable and would end up with a tax bill of up to £6000 depending on the value.so they could no longer afford to go ahead with the sale.
Silvio, Director of Sales, has been asked about this at Anfi last week, and he denied this and will investigate. If both is true there might be a bad message of a sales person not being authorized by Anfi (?!). Nevertheless the fee for the buyer is still undisclosed.

Cheers Gerwit

01-11-11 16:17
AnnDoyle

SO…….we have had the ANFI AGM in GC and I believe we have had a UK Beach club Committee Meting what news from either or both of them for all the Members who have been posting and anxiously waiting for fresh, accurate information. WERE all our concerns raised at the AGM by our Committee Members and if so WHAT is the feedback from those elected Members or indeed from anyone who might have attended the AGM.
Look forward to hearing some/any acurate information.
Ann D

01-11-11 16:27
KarenPearson

Ann firstly this posting should be under Anfi Beach Club. Anfi Beach Club had a committee meeting and also their AGM. Secondly none of the AnfiUK committee are on the Anfi Beach Club Committee so we have no feed back to give. Perhaps if I move your question to the correct area Saverio will see it and respond.
Karen Pearson
Forum Administrator

01-11-11 16:43
KarenPearson

The AnfiUK Committee will keep all members informed of any factual information as soon as we have anything to report.
Be assured that our silence doesn’t mean nothing is being done.
Karen

09-11-11 23:29
BrianPalin

Quote:
Originally Posted by KarenPearson View Post
Denis Milnes has just returned from Anfi and we are having a committee meeting on Saturday so I am hoping that he will be updating us with the facts which will be passed on to our members.
Karen
Any update from Denis???

09-11-11 23:30
JonSwatton

Follow up email sent tonight to Mr Martinez tonight….

Quote:
Dear Mr Martinez,

Almost one month has passed since my last attempt to contact you and I am dismayed that NOBODY from Anfi has had the common decency and courtesy to respond to my previous mail to clarify the situation with regard to private resale.

I know that both you and Ms Schirmer opened my email (you at around 1am on Thursday 13th October 2011 and Ms Schirmer at around 9am on Wednesday 12th October 2011), so please do not claim that you have not received it. I can also confirm that Sue McNicol of the RDO (copied on this mail) also received my email and helped me to ensure that it was forwarded to the correct team within the RDO.

I have recently tried to ask for clarity on the Anfi Facebook page. So far I have been fobbed off with ‘This isn’t the correct forum to discuss resale matter, I’ll look into it and come back to you’ That was some three weeks ago and I’ve heard nothing. However I note that the description on the Anfi Facebook page was modified between the 24th and 26th of October 2011 to state ‘Content regarding resale and unauthorised external links are not permitted and will be eliminated. ‘ Why is Anfi so keen to avoid an open public discussion on that medium?

This lack of confirmation from Anfi is damning and makes me strongly suspect that Anfi is deliberately not informing it’s members of these suspected changes as it well knows that they are in breach of the ABC constitution and more seriously for Anfi, in breach of Spanish and European competition laws. I do appreciate that you may not be in a position to clarify the situation personally. However, somebody at Anfi can clarify the situation and I fail to see why the organisation chooses to ignore a simple request for clarity from one of its members.

In addition to the points raised on my previous email, I am hearing additional rumours that private resale owning members staying in Anfi are being contacted by their reps to discuss a ‘one-off’ opportunity to ‘upgrade’ their resale week membership into the Anfi system for a considerable sum of money or face devaluation of their week’s value in the Anfi points system (assuming they are involved in this). I also hear rumours that private resale floating week owners are now only being offered a restricted range of dates when they can look to utilise their week. As with the points raised in my previous mail, If these are true then they are discriminatory practices against private resale owners and clearly illegal. There is a rumoured memorandum from Anfi management to sales staff dated 2nd September 2011 detailing the ‘upgrade’ opportunity and also the new criteria for selling private week ownerships. This document potentially contains the clarity that I seek so I respectfully request for Anfi to provide me a copy within two weeks from the date of this email. If you are unable to do so, then perhaps this memorandum does not exist and therefore I’m sure your Sales Director will be only too happy to write to me formally confirming that all of my concerns are unfounded and the procedure and associated costs for buying a resale week have not changed at all.

You will see that once again, I have copied this email to the RDO (2 addresses), representatives of the ABC committee, TATOC, the TCA and indeed Anfi customer services. By copy of this email could I respectfully request that the RDO confirms formally to me that it will put pressure on Anfi to formally clarify what (if any) changes it has made to the private week resale system.

I fail to see why it’s so difficult for somebody at Anfi to simply clarify the situation. Should my suspicious turn out to be correct, then as before, I reserve the right to refer this matter to a legal representative, either as an individual, or as part of a larger group action.

Yours sincerely etc etc.
I would be interested to hear from the committee of this owners club, what feedback they are getting from the other national clubs. Accepting that due to possible Anfi infiltrators on here, you may not want to say too much publicly but just to know that you are in communication with the other clubs plus any other non-sensitive info you can post would be appreciated.

10-11-11 08:48
RobertDickson

Fantastic e-mail!!

Regards

Robert

10-11-11 10:32
WolfgangMaerz

Yes, Ann Doyle has done very good!

Transparency at Anfi del Mar is a wrong word despite of Anfi’s own claim stated in the resale letter to the seller:

“… The principles of a membership at Anfi Del Mar is built on long-term relationship and private use. As one of Europe’s premier resorts we care for our clubs, the rights of our members, the applicable law and the constitution of the clubs. Therefore, it is important for us to ensure that all our members are completely informed of their rights and obligations before joining the club. We call this “Full Disclosure Principles” which every new member enjoys when buying at Anfi Del Mar. …”

Following does the statement of an undisclosed fee (no transparency!):

“… After occurred transfer the new member is entitled to request the issuing of a member certificate by paying a fee. …”

The new member has the right to request a member certificate but not the right to get it.

Cheers Gerwit

10-11-11 22:24
JonSwatton

Thankyou Gerwit,

As luck would have it – I have a copy of that letter too. I’d forgotten all about it until I read your post.

Most useful !

11-11-11 20:26
JonSwatton

RDO formal complaint number 1 sent last night and acknowledged this morning. Anfi have 21 days to respond to me (I really am not holding my breath).

21-11-11 16:51
EleanorMartin

What a great e-mail. With regard to the final paragraph, as floating week owners at Monte Anfi, we would be more than happy to be part of the ‘large group action’ if and when this is required. Many thanks for your time and effort.

26-11-11 22:45
BrianPalin

Quote:
Originally Posted by WolfgangMaerz View Post
@AndrewCarr: It may be a sales trick of the reps, but if it is true, do not expect to be officially informed by Anfi. They did not inform us with the guest certificate too. I assume that it may be both a trick of sales reps and their plan to increase the fee of registration of transfer significantly. It may be not to 4000 Euros. This would be in line to increase profit as we have seen by the fee for guest certificates. We are no normal customers of Anfi but captured customers and to some extent Anfi can do with us what they want.

Cheers
Quote on AMCD with online translation: “The request to the Anfi customer service has revealed that no further fee is for the buyer! The relevant document of Anfi is misleading.”

Does this mean there is no fee for the buyer or is the translation incorrect??

best wishes Brian

[Anonymous]

Anonymous

#2253

07-12-08 18:03
BruceEBailey

TAPAS TAPAS Restaurant

Located on corner of plaza and promenade

Now more of a normal restaurant than a Tapas Tapas outlet.

Also has pizza & sandwich bar and take away service

Same franchise as Havana Bar & Bella pasta

25-05-09 19:42
BobChadwick
Re: TAPAS TAPAS Restaurant

Not having eaten here in the last 3 years due to poor food and service, we decided to give it another go this time. We felt like we were being rushed, even though most tables were empty. The food was bland (and frozen) and so it will be a good few years before we ‘eat-in’ again.

We did have a take away pizza which was good.

10-06-09 23:55
GerryEdwards
Re: TAPAS TAPAS Restaurant

I have to say that this is our least favourite place having been let down there on several occasions. Won’t go there again.

Bippo :-X

03-07-09 11:40
DorothyPollard
Re: TAPAS TAPAS Restaurant

We were here for a lunchtime and the food was of a poor quality. As with all Anfi restuarants it was overpriced and the service was nothing to shout about either. We too will not be visiting there again.

21-08-10 11:04
anfiukmembers

Originally posted by Bob Chadwick on 25th May 2010

We actually had decent food here, but it would be hard to spoil a pizza and toasted sandwich!

The waiter was as miserable as sin though!

07-05-13 18:26
BrianPalin

I had breaded fish and Denise had tenderoin of pork washed down with a jug of the best sangria on the resort (we taste tested last year). Both meals were of an acceptable standard, but we had been on a `plane for four and a half hours. We were quite suprised to see that all the restaurants on the plaza square were very busy.

05-05-16 14:43
BobChadwick

They have a new menu from this week, which is just tapas. While we were there several people came in, looked at the menu and left again. The food was great and there are special offers of three dishes and two drinks for €10. The take away is still doing the same stuff.

08-05-16 08:10
MarkWeetman

Arrived late last night and needed something to eat, so we ended up at Tapas around 10 pm.
Food arrived quick and was very tasty , but not cheap.
The waiters very friendly and the owner came around to check if we were happy.
We are very impressed with the new look of the plaza and restaurants.
Hanne and Mark

07-06-16 07:44
RobertDickson

We dropped in yesterday when we arrived for a bite to eat and noticed it had changed its name to Mar de Tapas.
Changed menus as previously mentioned, same staff from what I could see. I had chicken skewered kebabs marinated in herbs and spices, although it hadn’t been marinated in anything. I ordered fries to go with it, but it already came with fries despite not being mentioned on the menu. Had a look around the side at the ‘takeaway’ counter and that menu has changed as well. We used to like the chicken baguette they used to do, alas no more.

28-06-16 21:14
RichardDavies

Tapas tapas prices increase and food poor, also Italian poor meal again. Finding ourselves eating in anfi less and less which is a shame because we love going there every year.

30-06-16 07:16
LiamHallinan

Quote:
Originally Posted by RichardDavies View Post
Tapas tapas prices increase and food poor, also Italian poor meal again. Finding ourselves eating in anfi less and less which is a shame because we love going there every year.
Richard – I have found since the early noughties that eating outside of Anfi is far better and cheaper, and furthermore completely enhances the overall holiday. There are lots of excellent eateries out there (Check the other restaurants thread and “top 5”).

With the exception of Mem Saab none of the onsite establishments ever compared to off site. 😉

30-06-16 09:40
TrevorBacon1

Hi Liam & Fran
My wife and i have eaten off site for the last five years every time we try eating on Anfi site whatever restaurant the service and food has been poor therefore the 5 star service and accomodation has gone hence why we want to leave !!
sorry guys for those who want to stay but just had a holiday in Madiera in a 4 star hotel quality and service beats Anfi?
Trevor

18-07-16 17:14
WilliamGent

We do not normally eat within Anfi restaurants due to value and quality offered.However tried Tapas del Mar for lunch while waiting to change apartments.One meal had to be sent back as it was stone cold,bread was ordered and did not arrive (although it appeared on bill ) and the sauces for the potato brava arrived when they were stone cold too.Not impressed and will definitely not be back.Sad that Anfi just do not appear to want to raise their standards on site.

19-07-16 00:17
SaverioCalo

The value for money has never been the main feature of the Anfi restaurants.
I received many complains about the medium/poor quality of the food and the service in the ex Tapas Tapas now Tapas del Mar.
The only way we have for doing an official complain is to fill-in “your opinion” that the housemaids let in your apartment two days before your departure.
Cross “1” for voting “very bad”.
The Anfi Resorts committee members do not have any power on the restaurants management.

Saverio

19-07-16 08:56
WilliamGent

Hi Saverio
Not expecting committee to do anything.Posted to let members know to avoid Tapas.I always complete questionnaire and decry the on site restaurants. It is still sad that Anfi do not put appear to take any notice.

19-07-16 09:40
TrevorBacon1

Good Morning Bill
Please note my comments ealier about eating in Anfi having been members for 13years this now is never going to change because of the way the ownership is in one persons hands and money is the sole object have you considered why the square is empy when the childrens event are finished , when we first went to anfi you had to book to get in any of the restaurants in the square of an evening
enjoy your holiday though eat outside of Anfi you will enjoy more for your money and quality!!
Trevor

19-07-16 13:12
WilliamGent

Hi Trevor
Fully agree.Most nights you had to wait for a table at Tapas,not now. We never use the on site restaurants but eat out where we get good food at good prices.Yesterday lunch was a reminder of why.Enjoying our hols as usual- we all love Anfi.

20-07-16 00:20
SaverioCalo

Hi Bill,
I undersood well that your post was not for asking to the committe members to push for an encrease of the quality in the restaurants.
We discuss the resuts of restaurant ratings in every committee meeting but, as you can see, no results.
As all the members know, the votes are from 1 to 5.
Updated at the week 22 the average of the rating for Tapas Tapas is 3,79. It is still high, in my opinion, but it is the lowest of all the Anfi restaurants.
That apart, I totally agree with you and Trevor.

20-07-16 09:11
David Ledger

Tapas del Mar is completely outside of the Anfi area and so Anfi have no real influence at all. The ones that back on to the covered shops are half rented from Anfi (the kitchens and inside seating) and half rented from Narval (outside seating area). Tapas is all Narval.

20-07-16 14:27
LiamHallinan

Hi David/Saverio

What then is the objective or including Tapas del Mar on the opinion form? Assuming given the above Anfi have zero influence regardless of the mean rating?

Just interested.

Kind Regards

20-07-16 23:33
SaverioCalo

Hi Liam,
Tapas del Mar is included on the opinion form like all the other Anfi’s restaurants.
If Anfi Management see that the rating of one or more restaurants decrease, usually call the manager of the restaurant for asking what it is happening about the quality of the food and/or the service.
I am sure that something will change if they will receive much more low ratings regarding Tapas del Mar.
As posted yesterday, the rate of Tapas is 3,79. This rate is the average of 1491 answers received.

Saverio
.

[Anonymous]

Anonymous

#2253

07-12-08 18:03
BruceEBailey

TAPAS TAPAS Restaurant

Located on corner of plaza and promenade

Now more of a normal restaurant than a Tapas Tapas outlet.

Also has pizza & sandwich bar and take away service

Same franchise as Havana Bar & Bella pasta

25-05-09 19:42
BobChadwick
Re: TAPAS TAPAS Restaurant

Not having eaten here in the last 3 years due to poor food and service, we decided to give it another go this time. We felt like we were being rushed, even though most tables were empty. The food was bland (and frozen) and so it will be a good few years before we ‘eat-in’ again.

We did have a take away pizza which was good.

10-06-09 23:55
GerryEdwards
Re: TAPAS TAPAS Restaurant

I have to say that this is our least favourite place having been let down there on several occasions. Won’t go there again.

Bippo :-X

03-07-09 11:40
DorothyPollard
Re: TAPAS TAPAS Restaurant

We were here for a lunchtime and the food was of a poor quality. As with all Anfi restuarants it was overpriced and the service was nothing to shout about either. We too will not be visiting there again.

21-08-10 11:04
anfiukmembers

Originally posted by Bob Chadwick on 25th May 2010

We actually had decent food here, but it would be hard to spoil a pizza and toasted sandwich!

The waiter was as miserable as sin though!

07-05-13 18:26
BrianPalin

I had breaded fish and Denise had tenderoin of pork washed down with a jug of the best sangria on the resort (we taste tested last year). Both meals were of an acceptable standard, but we had been on a `plane for four and a half hours. We were quite suprised to see that all the restaurants on the plaza square were very busy.

05-05-16 14:43
BobChadwick

They have a new menu from this week, which is just tapas. While we were there several people came in, looked at the menu and left again. The food was great and there are special offers of three dishes and two drinks for €10. The take away is still doing the same stuff.

08-05-16 08:10
MarkWeetman

Arrived late last night and needed something to eat, so we ended up at Tapas around 10 pm.
Food arrived quick and was very tasty , but not cheap.
The waiters very friendly and the owner came around to check if we were happy.
We are very impressed with the new look of the plaza and restaurants.
Hanne and Mark

07-06-16 07:44
RobertDickson

We dropped in yesterday when we arrived for a bite to eat and noticed it had changed its name to Mar de Tapas.
Changed menus as previously mentioned, same staff from what I could see. I had chicken skewered kebabs marinated in herbs and spices, although it hadn’t been marinated in anything. I ordered fries to go with it, but it already came with fries despite not being mentioned on the menu. Had a look around the side at the ‘takeaway’ counter and that menu has changed as well. We used to like the chicken baguette they used to do, alas no more.

28-06-16 21:14
RichardDavies

Tapas tapas prices increase and food poor, also Italian poor meal again. Finding ourselves eating in anfi less and less which is a shame because we love going there every year.

30-06-16 07:16
LiamHallinan

Quote:
Originally Posted by RichardDavies View Post
Tapas tapas prices increase and food poor, also Italian poor meal again. Finding ourselves eating in anfi less and less which is a shame because we love going there every year.
Richard – I have found since the early noughties that eating outside of Anfi is far better and cheaper, and furthermore completely enhances the overall holiday. There are lots of excellent eateries out there (Check the other restaurants thread and “top 5”).

With the exception of Mem Saab none of the onsite establishments ever compared to off site. 😉

30-06-16 09:40
TrevorBacon1

Hi Liam & Fran
My wife and i have eaten off site for the last five years every time we try eating on Anfi site whatever restaurant the service and food has been poor therefore the 5 star service and accomodation has gone hence why we want to leave !!
sorry guys for those who want to stay but just had a holiday in Madiera in a 4 star hotel quality and service beats Anfi?
Trevor

18-07-16 17:14
WilliamGent

We do not normally eat within Anfi restaurants due to value and quality offered.However tried Tapas del Mar for lunch while waiting to change apartments.One meal had to be sent back as it was stone cold,bread was ordered and did not arrive (although it appeared on bill ) and the sauces for the potato brava arrived when they were stone cold too.Not impressed and will definitely not be back.Sad that Anfi just do not appear to want to raise their standards on site.

19-07-16 00:17
SaverioCalo

The value for money has never been the main feature of the Anfi restaurants.
I received many complains about the medium/poor quality of the food and the service in the ex Tapas Tapas now Tapas del Mar.
The only way we have for doing an official complain is to fill-in “your opinion” that the housemaids let in your apartment two days before your departure.
Cross “1” for voting “very bad”.
The Anfi Resorts committee members do not have any power on the restaurants management.

Saverio

19-07-16 08:56
WilliamGent

Hi Saverio
Not expecting committee to do anything.Posted to let members know to avoid Tapas.I always complete questionnaire and decry the on site restaurants. It is still sad that Anfi do not put appear to take any notice.

19-07-16 09:40
TrevorBacon1

Good Morning Bill
Please note my comments ealier about eating in Anfi having been members for 13years this now is never going to change because of the way the ownership is in one persons hands and money is the sole object have you considered why the square is empy when the childrens event are finished , when we first went to anfi you had to book to get in any of the restaurants in the square of an evening
enjoy your holiday though eat outside of Anfi you will enjoy more for your money and quality!!
Trevor

19-07-16 13:12
WilliamGent

Hi Trevor
Fully agree.Most nights you had to wait for a table at Tapas,not now. We never use the on site restaurants but eat out where we get good food at good prices.Yesterday lunch was a reminder of why.Enjoying our hols as usual- we all love Anfi.

20-07-16 00:20
SaverioCalo

Hi Bill,
I undersood well that your post was not for asking to the committe members to push for an encrease of the quality in the restaurants.
We discuss the resuts of restaurant ratings in every committee meeting but, as you can see, no results.
As all the members know, the votes are from 1 to 5.
Updated at the week 22 the average of the rating for Tapas Tapas is 3,79. It is still high, in my opinion, but it is the lowest of all the Anfi restaurants.
That apart, I totally agree with you and Trevor.

20-07-16 09:11
David Ledger

Tapas del Mar is completely outside of the Anfi area and so Anfi have no real influence at all. The ones that back on to the covered shops are half rented from Anfi (the kitchens and inside seating) and half rented from Narval (outside seating area). Tapas is all Narval.

20-07-16 14:27
LiamHallinan

Hi David/Saverio

What then is the objective or including Tapas del Mar on the opinion form? Assuming given the above Anfi have zero influence regardless of the mean rating?

Just interested.

Kind Regards

20-07-16 23:33
SaverioCalo

Hi Liam,
Tapas del Mar is included on the opinion form like all the other Anfi’s restaurants.
If Anfi Management see that the rating of one or more restaurants decrease, usually call the manager of the restaurant for asking what it is happening about the quality of the food and/or the service.
I am sure that something will change if they will receive much more low ratings regarding Tapas del Mar.
As posted yesterday, the rate of Tapas is 3,79. This rate is the average of 1491 answers received.

Saverio
.

[Anonymous]

Anonymous

#2250

05-09-11 21:38
JulieBirks

MAROA DEL MAR (The island bar / restaurant)

Trip Adviser review link

Just back from Anfi, had a wonderful 2 weeks.
Maroa is really quite stunning, and looks really delightful in the evening all lit up, yet we were a little disappointed with the service and lack of atmosphere.
Our first visit was on our first nights arrival, we popped in for a drink around 12.00 midnite which took around 15 minutes to order, there appeared to be an abundance of waiters yet service was appauling and we found the same service when paying the bill.
We found the waiters quite unfriendly, the owner parades around the bar area watching their every move which was creating a tense atmosphere.
It did not appear to be the chill out bar we were expecting.
We gave it another go about a week later, and again we found it the same, we waited at least 15-20 mins on paying the bill having to ask for it several times and then our change was given to the next table.
It did not give us any incentive to eat there, yet the menu did look reasonably priced.
We popped in for a drink on our last evening around 7.00, it appeared to be a better time as people were in there straight from the beach and the atmosphere was much more pleasant.
There is a DJ playing chill out music, large beds to lie on in a sanded area and around the sides are secluded booths which seat around 8-10 people which i believe are 100euros to sit in with a free bottle of champagne.
We heard a lot of talk while we were there that people seemed to have the same view, and noticed that Tropicana bar in the plaza was heaving while Maroa was not.
Maybe it will improve with time.

06-09-11 14:42
ChrisAsh

Unfortunatly the same happened to us, and to other couples we spoke to. Lets hope it improves…

13-09-11 17:37
JonSwatton
MAROA DEL MAR (The island bar / restaurant)

Thought it a good idea to start an official thread for the Maroa del Mar bar/bistro.

Firstly, I must commend Anfi on the whole island complex (bar/bistro/solarium) ……It’s lovely.

We visited twice during our recent stay, once just for a drink and second time for lunch

On our first visit, it was the weekend and the local ‘beautiful people’ were all over the place and the waiting staff seemed more interested in the local young ladies than five pasty white Brits from Buckinghamshire. (Can’t say I blame them…. I’d be the same 😀 )

Our second visit was on a weekday, so the venue was a lot quieter and the service was a good bit more attentive. For some reason, almost every table was ‘reserved’ but we rocked up and asked for a table and the chap whipped off the reserved sign there and then.

Lunchtime menu was standard bistro type snacks (pizza, pasta, burger, sandwiches etc) but it was done to a far better ‘fancy’ standard by comparison to the other equivilent style of lunch offerings on site.

Prices seemed if anything a touch higher than the Anfi standard. A club sandwich was around eur7.50, my wifes’ American burger was just under eur7.00. (Neither came with fries included, which suited us but it did make the meal seem expensive)

A short measured half litre of Heineken was just under 4.00eur (needless to say they weren’t impressed when I sent it back and asked them to fill it to the top)

The food was tasty, nicely presented and in terms of food quality, this is now my second favourite (after Mem Saab) on site offering.

Evening menu look good but unfortunately, we didn’t get a chance to try it.

13-09-11 23:43
AndrewCarr

Looked nice but full of posers and vastly over priced in my opinion…. Bit like the old Champagne bar where the Steak house is….Each to their own though and a welcome addition to the Anfi experience for those people who like it!!

22-09-11 23:36
PhilipHolland

Was there in August and agree that the service at night was rubbish. Two members of staff trying to do everything whilst the bosses just stood around and did nothing. Booked a table but waited twenty minutes to order. When food came it was cold, especially the veg. Would not go again. Place is fine for a drink during the day and might even risk a snack but the restaurant at night is far too ambitious and I would stay clear until they sort the staff and kitchen out. It’s not cheap and not upto the standards of Anfi.

26-09-11 21:39
DoreenSwan

Just returned from Anfi never got the chance to sample the island bar/restaurant, but did manage to speak to a few people who did. majority of people said the drinks were cheaper than the havanna bar, food was enjoyable and a little dearer than the mall restaurants.

27-09-11 15:43
KarenPearson

I went to the Maroa for lunch last week and was very pleased with the food and the service. The setting is stunning and I believe a sun-bed is 12 Euros for a single or 20 Euros for a double which includes sunshade, towels and a cocktail. So this is currently my second favourite after Mem Saab.

03-07-12 07:57
PhilipHolland

Just returned from the last two weeks at Anfi and thought we would try the Maroa again ( if only for the setting and the leather sofas) this time for a drink only. Sorry to say that the service is slower than ever and the drinks menu is more restricted, concentrating on various fruit vodka cocktails !

03-07-12 10:42
SeanHassall

We went twice in October. Service extremley poor and very pricey. Went back a second time without the kids. My main course was a joke. They do not seem interested in the real anfi customers.I would not return again until the leaseholders change, and from what I hear about rents at anfi they will have to work hard to make it pay ! Maybe the only plus side to high rents at anfi !

03-07-12 20:31
DaveHobbs

Hi all I’m afraid the same happened to us re service,we did try different times as well plenty of waiters who appeared to have no eye contact at all. One of the reps said they have a 3 year contract lets hope someone trains them up.such a lovely idea.

15-07-12 20:32
BobChadwick

We had a walk through – no intention of stopping after all I’ve heard. Why anyone would want to hire a queen anne sized leather mattress and lounge around on it in full view of everyone if it wasn’t just to pose, is beyond me.

There appeared to be security stopping you coming across the island and into it, but nothing if you came from the ferry jetty.

It reminds me of Que Tai too, and look how long that lasted!……………Perhaps it’s just grumpy old me???

12-08-12 20:57
DenisMilnes

Had a meal there with Luis Martinez, Christine Johnson & Alexis Duerte. Service was excellent as you would expect with the company. Food was really good with no complaints from the six of us & service could not be critisized

Denis

14-08-12 16:20
DavidLiddle

Went there last week. Mid week not that busy. Mains at 17 euro look good but sadly quality does not match – pork fillet very tough. Waiter shrug of shoulders. 2nd year running food only luke warm. Lot to learn from Valentino along the coast.

15-08-12 12:35
SeanHassall

I have had the same poor experience on two holidays. The food was also poor quality, cold and overpriced. They call it progress, but at least with the old bar I could get served and the bar person seemed pleased to do his job rather than worry about how good he looked !!

31-08-12 12:47
JonSwatton

Visited twice in the last two weeks but only for drinks, not food. I Love the setting and the fans that blow a water mist over you are a great addition from last year.

Waiting staff were mostly girls and on our first visit, they were pretty good, even giving our kids some complimentary yoghurt drinks….. Second visit, well my two year old could have done a better job. Most of them had a face on them like a bulldog chewing a wasp, it took forever to get the drinks and we had to ask twice for the bill.

Despite the service issues though, I still think it’s great.

17-05-13 19:46
PhilDayman

Although there are some poor reports, we decided to go for lunch, and it was excellent, a good varied menu, good service, and good food, a little dearer than other on site resturants, but worth it for the style and setting.

20-05-13 11:31
TrevorBacon1

My wife and I visited the island bar twice last year never again the toilets had to be the most dirtiest on Gran Canaria and handles on doors broken tables not kept clean and as the toilets are so near the surving area does not lead to much imagination regarding stomach pains if you are fragile sorry this place is an overpriced Health & Safety are waiting to explode!!!!!

20-05-13 14:32
RobertDickson

We tried it a couple of times last year and found the service slow, although this was only for a few drinks in the evening.
Going by some of the recent reviews, we may give it another try-for food this time.
Hopefully, they are starting to get their act together.

Can’t wait-3 weeks today till we go!!!!

20-05-13 23:38
SaverioCalo

Quote:
Originally Posted by RobertDickson View Post
We tried it a couple of times last year and found the service slow, although this was only for a few drinks in the evening.
Going by some of the recent reviews, we may give it another try-for food this time.
Hopefully, they are starting to get their act together.

Can’t wait-3 weeks today till we go!!!!
Hi Robert,
I often like your posts. You look a very nice person. I would like to meet you for a talk, why not in Maroa?
I will be in Anfi Beach from the 1st to the 14th of June.
If you are there, I’d be pleased to meet you…. if you agree of course.

Regards.

Saverio

21-05-13 19:55
RobertDickson

No problem Saverio, it would be nice to meet you.
I’ll PM you my email address.

10-07-13 22:35
RobertDickson

Still find the service a bit slow.
Nice location though.

16-07-13 23:15
TriciaAbel

Had lunch there on Monday, service was very good, food was well presented, it did seem to be a chosen venue that day also for the reps, there were at least four families having a ‘free lunch’ …….but although the whole place became very busy while we were there everyone seemed to be being served quite quickly, nice setting, didnt try it for an evening meal as there didnt seem to be very much choice on the menu in my opinion. There was a wedding there last week, but it didnt seem to afect the restaurant or go on very late.

28-08-13 14:07
JonSwatton

Still not eaten there but have visited twice for drinks. Water mist fans no longer working (at least on our visits) and sadly, the staff are generally ‘up themselves’ somewhat, which winds me up.

Lovely setting let down by poor service.

As an aside, if you pay by your Anfi charge card, you get a 10% discount. AVC members get 15% discount apparently.

Added on edit : they advertise a happy hour Mon-Thu 17:00 to 19:00

25-02-14 11:59
RogerByatt

They have just started advertising a Happy Hour from 5-7pm.

27-02-14 22:17
FionaMcDougall

Went to Happy Hour during our 2, week stay in August w hen service was really slow, however service had improved when we attended last week. Also went for lunch which was really nice and service was good as well, new staff I think.

28-02-14 13:04
RogerByatt

I ate at Maroa twice this week, once at lunchtime and once in the evening. The staff were busy, but the service was very good. The food was beautifully presented and well cooked. I had the local ‘catch of the day’ and my wife had a pork steak. Both were lovely. The bill was quite reasonable: pork was €16, fish €18, beer €4, salad de la casa €8.50. There is also a 10% discount if you present your Anfi room card.

In my view, this is the best restaurant in the development.

10-04-14 13:26
GerryEdwards

Maroa Happy Hours are 5 to 7 as has already been noted. However, it is very disappointing to note that only certain drinks are included and excluded are soft drinks for children like Coke and lemonade.

But the service is absolutely dreadful there. Yesterday we got there at about 5.45pm and could´t get served until 6.30pm when they got our order wrong anyway. Trying to get the drinks not delivered was impossible as was another round. When we left they had no idea what we had and guessed the cost which was well under what we owed!

Many people walked out and we certainly won´t use the place again. So it´s back to the good old Monte Bar where you always get good service and wel after the 6pm official closing time!

Gerry

13-04-14 17:06
JohnHodge

Completely agree with Gerry. Maroa absolute ****. Service, waiting times awful. Won’t be going there again

14-04-14 10:26
ShaunHubbard

We tried it as well, once! never again. Service was so slow, people were walking out.

15-04-14 00:57
GerryEdwards

It’s such a wonderful location and a great place to go. But nobody there seems the slightest bit interested if you want to talk to them…

Gerry

15-04-14 09:04
BobbyElliott

Perhaps with all the fuss (on another thread) regarding the coast and Narval/Anfi, the staff here are not sure if they are to go the same way as MemSaab. :confused:

I hope not as this may return to the waste land it was for the 3 prior years to this excellent facility (service excluded) being opened.

It already sounds as if the mini golf is being neglected. What will be next ?

Such a shame

16-04-14 01:08
GerryEdwards

I just hope you are wrong Bob and Sam…

Gerry

17-04-14 19:41
RichardWeston

Be aware happy hour is only in a certain area of the bar. I am taking this up with management but it was annoying to think you were getting twofurs and be told you were in the wrong seat. I got my discount but will make sure no one else gets embarrassed.

18-04-14 20:30
RobertDickson

I can’t believe that!!
What next??

19-04-14 10:48
ThomasTibbs

Have to agree with everyone else. We waited 20 minutes for 2 coffees whilst waiting for the ferry to Mogan and the place was practically empty!!!

26-05-14 18:58
BrianTaylor

At last a decent breakfast on Anfi- Maroa has a really good breakfast buffet, 9.50 with 10% discount for people staying on Anfi, 15% if you have an AVC (blue) card. They will cook eggs to order- fried/poached/omelette -scrambled available in hot food servers. Only place on Anfi where it is possible to get hot baked beans! Fresh fruit, fresh (warm) bread, a toaster that will heat croissants- everything really fresh but only UHT milk- hot & cold which does ruin the coffee! Freshly squeezed orange juice- highly recommended!
Now for the downside!!
Evening meal overpriced & indifferent service- just like all other Anfi restaurants! Very loud music to accompany the extremely uninspiring flamenco dancing- waiter could not hear order because music so loud. On e customer so disgusted that at 3rd attempt to serve her a decent meal she just walked out!
Pam Taylor

27-05-14 15:01
TrevorBacon1

Julie
I have now been to Anfi 12yrs and watched the changes and believe me when I say each year of visiting The Maroa bar nothing has changed the attitude service very poor last year the ladies toilets were so filfy with the door broken my wife could not use it when pointed out they were not interested put my constructive opinions to the management on leaving with other points none were answered as other years in the end you just get on with your holiday but upsets me to see attitudes and standards drop but main reason most of the bars are franchised my one man who thinks money first customers later the reason so many people disapear off site to eat of an evening when we first we went to Anfi you had to have a booking or kew for every restaaurant
Trevor

27-05-14 15:37
WayneBeamer

Had the most amazing wedding of my own this time last year on the island xx it was amazing no issues with toilets and staff nice xx also spent new year in the island just gone staff great with kids etc xx

20-06-14 17:50
RobertDickson

Brian & Pam

Regarding your breakfast at Maroa, I assume they do the usual sausage, bacon etc?

26-06-14 23:14
RogerByatt

They do all the usual sausages etc. and a glass of Cava if you want it.

23-08-14 17:55
JonSwatton

We went for the buffet breakfast this morning 9.50e for an adult and 4.75e for children.

Very very good indeed. A full breakfast range from cereals, fruits, pastries, toast, cold meats, full cooked breakfast options too. Tea/coffee juices and indeed Cava. Cracking value and we certainly didn’t need any lunch after this.

Service remains variable both in attitude and speed and the fans still don’t blow out that fine water mist like they did two or three years ago.

Will definitely go back for the breakfast and may even try them for an evening meal before we go too.

30-08-14 16:36
JonSwatton

Oh dear…. Had lunch there today. Average at best.

So back to just drinks and buffet breakfast in future.

05-06-15 09:17
DuncanMcKellar
Maroa restaurant disappointing experience.

Just like to share my experience at Maroa restaurant with others to warn them off. Ate their last night ( Thursday 4th June 2015)
Have eaten at Maroa on many previous visits and was always satisfied albeit over priced! Had a meal their last night and the food was mediocre and the service was dreadful. The starter was Salmon carpacio or something! I have never seen and do not know how they can slice salmon so thinly. It was stuck to the plate like cling film and you had to scrape it off and it ended up like minced fish! It came with a tiny bread role and the tiniest liittle sprinkle of see salt and a DOT, and i mean a DOT of balsamic dressing. As myself and my wife had the same starter it came on the same serving dish with 4 tiny spriggs of dill. It was totally tasteless and certainly not worth just short of 20 euros. The main dish was a tagliatelle shell fish mush that tasted awful ( in my opinion, others may like it). I only had a few mouthfuls. My wife’s Penne pasta was OK, nothing special. The waiter asked if we are finished and didn’t ask if we enjoyed our meals or if everything was ok. He just whisked the full plates away. I went to the desk to complain and they were not interested. A quick ‘sorry seniore’ i will knock 10 euros off your bill.

A very disappointing experience.

05-06-15 13:56
TrevorBacon1

Hi Julie
WE have been going to Anfi for about 10 yrs we watched The Maroa being built and places before them I can say it is and will be quiet it is to expensive even for the Guest that have no financial worries also the service does not get any better in fact last year the toilets should have had a health warning toilet paper inside and outside the door broken locks and door handles and when approached the bar manager had no interest so we on the 15th June is our two weeks will not be going to the Maroa
Trevor/Marion

09-06-15 15:47
RobertDickson

We had lunch there yesterday.
Service dreadful as usual (why do I keep saying ‘give it another try?)
Ordered 2 burgers, arrived in decent time and I quickly realised why-they were hardly cooked!
Richard Weston would have got them back on their feet again. (he’s a vet- in case some of you didn’t know.)
Will now only return for drinks.

10-06-15 09:15
SarahFreeman

Club Maroa? Don’t bother. Arrived on Monday and fancied a drink on the island and perhaps a meal. We sat at a table and were told we could not sit there as they were setting for dinner; it was about 5.30 p.m. I’ve never heard such rudeness, it was like being told “You can’t play with us”. The waitress was extremely rude and said we could sit elsewhere (in full sun) and choose something from the lunch menu. We walked out and just waved her away. They chose to lose our business of €50 – €60 and will never get it back. They must be paying rent for the site and don’t want any business. There was no manager around, just rude staff. I suggest wake up Maroa and smell the coffee. If you survive.

13-06-15 18:01
DaveHobbs
Amazing maroa

Hi guys I have to admit I was one to knock Maroa for poor service but I think they have improved no end! We were there last week for my Daughters wedding so we tried the evening menus a couple of times and the food was amazing a the difference in service was so different to in the day time.very attentive food great and I didn’t think it was overpriced.

17-08-15 12:08
JonSwatton

Had drinks there yesterday. I love the setting but the majority of the staff really do let the place down. I hate to say it but in the main, it’s the young girls who all think they should be strutting the catwalks at Milan or Paris, rather than waiting on us pasty faced tourists… The guys over there are fine though.

I do expect to use it for the buffet breakfast at some point as that was really rather good last year.

17-08-15 12:50
TrevorBacon1

Jon
Sorry to say this is usual for that bar as noted in my previous comments a while ago has not changed since it open quality and service goes up and down with the weeks needs closing or boycotting letting the Anfi environment of quality down and has done so for a long time you can be one of the lucky ones and be on your holiday week its good but rare this should not be in this manner they charge enough?
Trevor

18-08-15 03:19
SaverioCalo

We were there last week for the happy hour at 4pm and we quickly ordered our drinks.
There were more waiters than clients, but we had our drink at 4:35.
The waiters were walking up and down doing nothing. We asked if one of them went to Spar Market for buyng the gin… may be there was a long queue there.
The waiter apologized telling that his colleague brought our drinks to another table(!!!), therefore we had to wait some minute more.
In my opinion the main problem is that there isn’t an able staff supervisor and only one barman works for doing cocktails.
During every committee meeting I copy and paste in a page the comments of Anfi UK members regarding Maroa, of course deleting the names, and I give it to Anfi Managers.
It seems that the results are still discouraging.
Saverio

22-04-16 17:43
JulieJordan
Maroa restaurant

We booked a table thinking they might be busy and we were glad we did. By 7.30pm the place was almost full. The setting and the atmosphere was lovely and so peaceful in the evening sun. I am not sure I would want to spend a day on a subbed there though with the noisy jet skis whizzing around all the time – it is noisy enough from our balcony on the 5th floor of Monte.

We shared a roast vegetable starter which was very tasty and had a bottle of the house red Rioja. For mains I had the rack of lamb and my partner had the pork. Both were absolutely delicious – though a bit nouvelle cuisine as they were served with minimal veg and trimmings. We had plenty of room for dessert and had the chocolate semifreddo and the apple strudel – both really nice washed down with glasses of dessert wine or port.

We left feeling sated but not over full – the best way to end a meal – and just a bit tiddly! For the quality of the food and the ambiance we did not think Maroa was overpriced at all. We claimed our AVC member 15% discount, but even without that it was competitive. I would go there again and would recommend it. I should also mention that the service was inobtrusive and efficient – no complaints there.

05-05-16 14:48
BobChadwick

We turned up on spec and got seated but it did soon fill up. The food was very good we had salmon and pork and yes it looks minimal but it was filling. Too many pretentious looking folk for my liking, why can’t people who like to throw their money around be normal? We will visit again, but I couldn’t stand a day in the sun loungers surrounded by the ‘look how rich I want you to think I am’ brigade.

[Anonymous]

Anonymous

#2250

05-09-11 21:38
JulieBirks

MAROA DEL MAR (The island bar / restaurant)

Trip Adviser review link

Just back from Anfi, had a wonderful 2 weeks.
Maroa is really quite stunning, and looks really delightful in the evening all lit up, yet we were a little disappointed with the service and lack of atmosphere.
Our first visit was on our first nights arrival, we popped in for a drink around 12.00 midnite which took around 15 minutes to order, there appeared to be an abundance of waiters yet service was appauling and we found the same service when paying the bill.
We found the waiters quite unfriendly, the owner parades around the bar area watching their every move which was creating a tense atmosphere.
It did not appear to be the chill out bar we were expecting.
We gave it another go about a week later, and again we found it the same, we waited at least 15-20 mins on paying the bill having to ask for it several times and then our change was given to the next table.
It did not give us any incentive to eat there, yet the menu did look reasonably priced.
We popped in for a drink on our last evening around 7.00, it appeared to be a better time as people were in there straight from the beach and the atmosphere was much more pleasant.
There is a DJ playing chill out music, large beds to lie on in a sanded area and around the sides are secluded booths which seat around 8-10 people which i believe are 100euros to sit in with a free bottle of champagne.
We heard a lot of talk while we were there that people seemed to have the same view, and noticed that Tropicana bar in the plaza was heaving while Maroa was not.
Maybe it will improve with time.

06-09-11 14:42
ChrisAsh

Unfortunatly the same happened to us, and to other couples we spoke to. Lets hope it improves…

13-09-11 17:37
JonSwatton
MAROA DEL MAR (The island bar / restaurant)

Thought it a good idea to start an official thread for the Maroa del Mar bar/bistro.

Firstly, I must commend Anfi on the whole island complex (bar/bistro/solarium) ……It’s lovely.

We visited twice during our recent stay, once just for a drink and second time for lunch

On our first visit, it was the weekend and the local ‘beautiful people’ were all over the place and the waiting staff seemed more interested in the local young ladies than five pasty white Brits from Buckinghamshire. (Can’t say I blame them…. I’d be the same 😀 )

Our second visit was on a weekday, so the venue was a lot quieter and the service was a good bit more attentive. For some reason, almost every table was ‘reserved’ but we rocked up and asked for a table and the chap whipped off the reserved sign there and then.

Lunchtime menu was standard bistro type snacks (pizza, pasta, burger, sandwiches etc) but it was done to a far better ‘fancy’ standard by comparison to the other equivilent style of lunch offerings on site.

Prices seemed if anything a touch higher than the Anfi standard. A club sandwich was around eur7.50, my wifes’ American burger was just under eur7.00. (Neither came with fries included, which suited us but it did make the meal seem expensive)

A short measured half litre of Heineken was just under 4.00eur (needless to say they weren’t impressed when I sent it back and asked them to fill it to the top)

The food was tasty, nicely presented and in terms of food quality, this is now my second favourite (after Mem Saab) on site offering.

Evening menu look good but unfortunately, we didn’t get a chance to try it.

13-09-11 23:43
AndrewCarr

Looked nice but full of posers and vastly over priced in my opinion…. Bit like the old Champagne bar where the Steak house is….Each to their own though and a welcome addition to the Anfi experience for those people who like it!!

22-09-11 23:36
PhilipHolland

Was there in August and agree that the service at night was rubbish. Two members of staff trying to do everything whilst the bosses just stood around and did nothing. Booked a table but waited twenty minutes to order. When food came it was cold, especially the veg. Would not go again. Place is fine for a drink during the day and might even risk a snack but the restaurant at night is far too ambitious and I would stay clear until they sort the staff and kitchen out. It’s not cheap and not upto the standards of Anfi.

26-09-11 21:39
DoreenSwan

Just returned from Anfi never got the chance to sample the island bar/restaurant, but did manage to speak to a few people who did. majority of people said the drinks were cheaper than the havanna bar, food was enjoyable and a little dearer than the mall restaurants.

27-09-11 15:43
KarenPearson

I went to the Maroa for lunch last week and was very pleased with the food and the service. The setting is stunning and I believe a sun-bed is 12 Euros for a single or 20 Euros for a double which includes sunshade, towels and a cocktail. So this is currently my second favourite after Mem Saab.

03-07-12 07:57
PhilipHolland

Just returned from the last two weeks at Anfi and thought we would try the Maroa again ( if only for the setting and the leather sofas) this time for a drink only. Sorry to say that the service is slower than ever and the drinks menu is more restricted, concentrating on various fruit vodka cocktails !

03-07-12 10:42
SeanHassall

We went twice in October. Service extremley poor and very pricey. Went back a second time without the kids. My main course was a joke. They do not seem interested in the real anfi customers.I would not return again until the leaseholders change, and from what I hear about rents at anfi they will have to work hard to make it pay ! Maybe the only plus side to high rents at anfi !

03-07-12 20:31
DaveHobbs

Hi all I’m afraid the same happened to us re service,we did try different times as well plenty of waiters who appeared to have no eye contact at all. One of the reps said they have a 3 year contract lets hope someone trains them up.such a lovely idea.

15-07-12 20:32
BobChadwick

We had a walk through – no intention of stopping after all I’ve heard. Why anyone would want to hire a queen anne sized leather mattress and lounge around on it in full view of everyone if it wasn’t just to pose, is beyond me.

There appeared to be security stopping you coming across the island and into it, but nothing if you came from the ferry jetty.

It reminds me of Que Tai too, and look how long that lasted!……………Perhaps it’s just grumpy old me???

12-08-12 20:57
DenisMilnes

Had a meal there with Luis Martinez, Christine Johnson & Alexis Duerte. Service was excellent as you would expect with the company. Food was really good with no complaints from the six of us & service could not be critisized

Denis

14-08-12 16:20
DavidLiddle

Went there last week. Mid week not that busy. Mains at 17 euro look good but sadly quality does not match – pork fillet very tough. Waiter shrug of shoulders. 2nd year running food only luke warm. Lot to learn from Valentino along the coast.

15-08-12 12:35
SeanHassall

I have had the same poor experience on two holidays. The food was also poor quality, cold and overpriced. They call it progress, but at least with the old bar I could get served and the bar person seemed pleased to do his job rather than worry about how good he looked !!

31-08-12 12:47
JonSwatton

Visited twice in the last two weeks but only for drinks, not food. I Love the setting and the fans that blow a water mist over you are a great addition from last year.

Waiting staff were mostly girls and on our first visit, they were pretty good, even giving our kids some complimentary yoghurt drinks….. Second visit, well my two year old could have done a better job. Most of them had a face on them like a bulldog chewing a wasp, it took forever to get the drinks and we had to ask twice for the bill.

Despite the service issues though, I still think it’s great.

17-05-13 19:46
PhilDayman

Although there are some poor reports, we decided to go for lunch, and it was excellent, a good varied menu, good service, and good food, a little dearer than other on site resturants, but worth it for the style and setting.

20-05-13 11:31
TrevorBacon1

My wife and I visited the island bar twice last year never again the toilets had to be the most dirtiest on Gran Canaria and handles on doors broken tables not kept clean and as the toilets are so near the surving area does not lead to much imagination regarding stomach pains if you are fragile sorry this place is an overpriced Health & Safety are waiting to explode!!!!!

20-05-13 14:32
RobertDickson

We tried it a couple of times last year and found the service slow, although this was only for a few drinks in the evening.
Going by some of the recent reviews, we may give it another try-for food this time.
Hopefully, they are starting to get their act together.

Can’t wait-3 weeks today till we go!!!!

20-05-13 23:38
SaverioCalo

Quote:
Originally Posted by RobertDickson View Post
We tried it a couple of times last year and found the service slow, although this was only for a few drinks in the evening.
Going by some of the recent reviews, we may give it another try-for food this time.
Hopefully, they are starting to get their act together.

Can’t wait-3 weeks today till we go!!!!
Hi Robert,
I often like your posts. You look a very nice person. I would like to meet you for a talk, why not in Maroa?
I will be in Anfi Beach from the 1st to the 14th of June.
If you are there, I’d be pleased to meet you…. if you agree of course.

Regards.

Saverio

21-05-13 19:55
RobertDickson

No problem Saverio, it would be nice to meet you.
I’ll PM you my email address.

10-07-13 22:35
RobertDickson

Still find the service a bit slow.
Nice location though.

16-07-13 23:15
TriciaAbel

Had lunch there on Monday, service was very good, food was well presented, it did seem to be a chosen venue that day also for the reps, there were at least four families having a ‘free lunch’ …….but although the whole place became very busy while we were there everyone seemed to be being served quite quickly, nice setting, didnt try it for an evening meal as there didnt seem to be very much choice on the menu in my opinion. There was a wedding there last week, but it didnt seem to afect the restaurant or go on very late.

28-08-13 14:07
JonSwatton

Still not eaten there but have visited twice for drinks. Water mist fans no longer working (at least on our visits) and sadly, the staff are generally ‘up themselves’ somewhat, which winds me up.

Lovely setting let down by poor service.

As an aside, if you pay by your Anfi charge card, you get a 10% discount. AVC members get 15% discount apparently.

Added on edit : they advertise a happy hour Mon-Thu 17:00 to 19:00

25-02-14 11:59
RogerByatt

They have just started advertising a Happy Hour from 5-7pm.

27-02-14 22:17
FionaMcDougall

Went to Happy Hour during our 2, week stay in August w hen service was really slow, however service had improved when we attended last week. Also went for lunch which was really nice and service was good as well, new staff I think.

28-02-14 13:04
RogerByatt

I ate at Maroa twice this week, once at lunchtime and once in the evening. The staff were busy, but the service was very good. The food was beautifully presented and well cooked. I had the local ‘catch of the day’ and my wife had a pork steak. Both were lovely. The bill was quite reasonable: pork was €16, fish €18, beer €4, salad de la casa €8.50. There is also a 10% discount if you present your Anfi room card.

In my view, this is the best restaurant in the development.

10-04-14 13:26
GerryEdwards

Maroa Happy Hours are 5 to 7 as has already been noted. However, it is very disappointing to note that only certain drinks are included and excluded are soft drinks for children like Coke and lemonade.

But the service is absolutely dreadful there. Yesterday we got there at about 5.45pm and could´t get served until 6.30pm when they got our order wrong anyway. Trying to get the drinks not delivered was impossible as was another round. When we left they had no idea what we had and guessed the cost which was well under what we owed!

Many people walked out and we certainly won´t use the place again. So it´s back to the good old Monte Bar where you always get good service and wel after the 6pm official closing time!

Gerry

13-04-14 17:06
JohnHodge

Completely agree with Gerry. Maroa absolute ****. Service, waiting times awful. Won’t be going there again

14-04-14 10:26
ShaunHubbard

We tried it as well, once! never again. Service was so slow, people were walking out.

15-04-14 00:57
GerryEdwards

It’s such a wonderful location and a great place to go. But nobody there seems the slightest bit interested if you want to talk to them…

Gerry

15-04-14 09:04
BobbyElliott

Perhaps with all the fuss (on another thread) regarding the coast and Narval/Anfi, the staff here are not sure if they are to go the same way as MemSaab. :confused:

I hope not as this may return to the waste land it was for the 3 prior years to this excellent facility (service excluded) being opened.

It already sounds as if the mini golf is being neglected. What will be next ?

Such a shame

16-04-14 01:08
GerryEdwards

I just hope you are wrong Bob and Sam…

Gerry

17-04-14 19:41
RichardWeston

Be aware happy hour is only in a certain area of the bar. I am taking this up with management but it was annoying to think you were getting twofurs and be told you were in the wrong seat. I got my discount but will make sure no one else gets embarrassed.

18-04-14 20:30
RobertDickson

I can’t believe that!!
What next??

19-04-14 10:48
ThomasTibbs

Have to agree with everyone else. We waited 20 minutes for 2 coffees whilst waiting for the ferry to Mogan and the place was practically empty!!!

26-05-14 18:58
BrianTaylor

At last a decent breakfast on Anfi- Maroa has a really good breakfast buffet, 9.50 with 10% discount for people staying on Anfi, 15% if you have an AVC (blue) card. They will cook eggs to order- fried/poached/omelette -scrambled available in hot food servers. Only place on Anfi where it is possible to get hot baked beans! Fresh fruit, fresh (warm) bread, a toaster that will heat croissants- everything really fresh but only UHT milk- hot & cold which does ruin the coffee! Freshly squeezed orange juice- highly recommended!
Now for the downside!!
Evening meal overpriced & indifferent service- just like all other Anfi restaurants! Very loud music to accompany the extremely uninspiring flamenco dancing- waiter could not hear order because music so loud. On e customer so disgusted that at 3rd attempt to serve her a decent meal she just walked out!
Pam Taylor

27-05-14 15:01
TrevorBacon1

Julie
I have now been to Anfi 12yrs and watched the changes and believe me when I say each year of visiting The Maroa bar nothing has changed the attitude service very poor last year the ladies toilets were so filfy with the door broken my wife could not use it when pointed out they were not interested put my constructive opinions to the management on leaving with other points none were answered as other years in the end you just get on with your holiday but upsets me to see attitudes and standards drop but main reason most of the bars are franchised my one man who thinks money first customers later the reason so many people disapear off site to eat of an evening when we first we went to Anfi you had to have a booking or kew for every restaaurant
Trevor

27-05-14 15:37
WayneBeamer

Had the most amazing wedding of my own this time last year on the island xx it was amazing no issues with toilets and staff nice xx also spent new year in the island just gone staff great with kids etc xx

20-06-14 17:50
RobertDickson

Brian & Pam

Regarding your breakfast at Maroa, I assume they do the usual sausage, bacon etc?

26-06-14 23:14
RogerByatt

They do all the usual sausages etc. and a glass of Cava if you want it.

23-08-14 17:55
JonSwatton

We went for the buffet breakfast this morning 9.50e for an adult and 4.75e for children.

Very very good indeed. A full breakfast range from cereals, fruits, pastries, toast, cold meats, full cooked breakfast options too. Tea/coffee juices and indeed Cava. Cracking value and we certainly didn’t need any lunch after this.

Service remains variable both in attitude and speed and the fans still don’t blow out that fine water mist like they did two or three years ago.

Will definitely go back for the breakfast and may even try them for an evening meal before we go too.

30-08-14 16:36
JonSwatton

Oh dear…. Had lunch there today. Average at best.

So back to just drinks and buffet breakfast in future.

05-06-15 09:17
DuncanMcKellar
Maroa restaurant disappointing experience.

Just like to share my experience at Maroa restaurant with others to warn them off. Ate their last night ( Thursday 4th June 2015)
Have eaten at Maroa on many previous visits and was always satisfied albeit over priced! Had a meal their last night and the food was mediocre and the service was dreadful. The starter was Salmon carpacio or something! I have never seen and do not know how they can slice salmon so thinly. It was stuck to the plate like cling film and you had to scrape it off and it ended up like minced fish! It came with a tiny bread role and the tiniest liittle sprinkle of see salt and a DOT, and i mean a DOT of balsamic dressing. As myself and my wife had the same starter it came on the same serving dish with 4 tiny spriggs of dill. It was totally tasteless and certainly not worth just short of 20 euros. The main dish was a tagliatelle shell fish mush that tasted awful ( in my opinion, others may like it). I only had a few mouthfuls. My wife’s Penne pasta was OK, nothing special. The waiter asked if we are finished and didn’t ask if we enjoyed our meals or if everything was ok. He just whisked the full plates away. I went to the desk to complain and they were not interested. A quick ‘sorry seniore’ i will knock 10 euros off your bill.

A very disappointing experience.

05-06-15 13:56
TrevorBacon1

Hi Julie
WE have been going to Anfi for about 10 yrs we watched The Maroa being built and places before them I can say it is and will be quiet it is to expensive even for the Guest that have no financial worries also the service does not get any better in fact last year the toilets should have had a health warning toilet paper inside and outside the door broken locks and door handles and when approached the bar manager had no interest so we on the 15th June is our two weeks will not be going to the Maroa
Trevor/Marion

09-06-15 15:47
RobertDickson

We had lunch there yesterday.
Service dreadful as usual (why do I keep saying ‘give it another try?)
Ordered 2 burgers, arrived in decent time and I quickly realised why-they were hardly cooked!
Richard Weston would have got them back on their feet again. (he’s a vet- in case some of you didn’t know.)
Will now only return for drinks.

10-06-15 09:15
SarahFreeman

Club Maroa? Don’t bother. Arrived on Monday and fancied a drink on the island and perhaps a meal. We sat at a table and were told we could not sit there as they were setting for dinner; it was about 5.30 p.m. I’ve never heard such rudeness, it was like being told “You can’t play with us”. The waitress was extremely rude and said we could sit elsewhere (in full sun) and choose something from the lunch menu. We walked out and just waved her away. They chose to lose our business of €50 – €60 and will never get it back. They must be paying rent for the site and don’t want any business. There was no manager around, just rude staff. I suggest wake up Maroa and smell the coffee. If you survive.

13-06-15 18:01
DaveHobbs
Amazing maroa

Hi guys I have to admit I was one to knock Maroa for poor service but I think they have improved no end! We were there last week for my Daughters wedding so we tried the evening menus a couple of times and the food was amazing a the difference in service was so different to in the day time.very attentive food great and I didn’t think it was overpriced.

17-08-15 12:08
JonSwatton

Had drinks there yesterday. I love the setting but the majority of the staff really do let the place down. I hate to say it but in the main, it’s the young girls who all think they should be strutting the catwalks at Milan or Paris, rather than waiting on us pasty faced tourists… The guys over there are fine though.

I do expect to use it for the buffet breakfast at some point as that was really rather good last year.

17-08-15 12:50
TrevorBacon1

Jon
Sorry to say this is usual for that bar as noted in my previous comments a while ago has not changed since it open quality and service goes up and down with the weeks needs closing or boycotting letting the Anfi environment of quality down and has done so for a long time you can be one of the lucky ones and be on your holiday week its good but rare this should not be in this manner they charge enough?
Trevor

18-08-15 03:19
SaverioCalo

We were there last week for the happy hour at 4pm and we quickly ordered our drinks.
There were more waiters than clients, but we had our drink at 4:35.
The waiters were walking up and down doing nothing. We asked if one of them went to Spar Market for buyng the gin… may be there was a long queue there.
The waiter apologized telling that his colleague brought our drinks to another table(!!!), therefore we had to wait some minute more.
In my opinion the main problem is that there isn’t an able staff supervisor and only one barman works for doing cocktails.
During every committee meeting I copy and paste in a page the comments of Anfi UK members regarding Maroa, of course deleting the names, and I give it to Anfi Managers.
It seems that the results are still discouraging.
Saverio

22-04-16 17:43
JulieJordan
Maroa restaurant

We booked a table thinking they might be busy and we were glad we did. By 7.30pm the place was almost full. The setting and the atmosphere was lovely and so peaceful in the evening sun. I am not sure I would want to spend a day on a subbed there though with the noisy jet skis whizzing around all the time – it is noisy enough from our balcony on the 5th floor of Monte.

We shared a roast vegetable starter which was very tasty and had a bottle of the house red Rioja. For mains I had the rack of lamb and my partner had the pork. Both were absolutely delicious – though a bit nouvelle cuisine as they were served with minimal veg and trimmings. We had plenty of room for dessert and had the chocolate semifreddo and the apple strudel – both really nice washed down with glasses of dessert wine or port.

We left feeling sated but not over full – the best way to end a meal – and just a bit tiddly! For the quality of the food and the ambiance we did not think Maroa was overpriced at all. We claimed our AVC member 15% discount, but even without that it was competitive. I would go there again and would recommend it. I should also mention that the service was inobtrusive and efficient – no complaints there.

05-05-16 14:48
BobChadwick

We turned up on spec and got seated but it did soon fill up. The food was very good we had salmon and pork and yes it looks minimal but it was filling. Too many pretentious looking folk for my liking, why can’t people who like to throw their money around be normal? We will visit again, but I couldn’t stand a day in the sun loungers surrounded by the ‘look how rich I want you to think I am’ brigade.