Geoff Mathews
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Notes from CPA Liaison Committee meeting 18th June 2026.
Present:
Jose Luis Trillio CEO
Luis Martinez MD
Roberto Picon
Natacha Doval
CPA committee:
Ruth Breitkopf
Lise Wilo
Geoff Mathews (Chairperson)
The meeting was held in
Mr Martinz’s office.
The meeting opened at 10am and was expected to close at 1pm.
Mr Martinz introduced a number of points under AOB and explained there had been some changes to Anfi Management and that the Accounts and Legal teams had been relocated to Lopesan Head Office located in San Fernando and he now has an office there.
He also explained that the Reception, Cleaning and Maintenance staff would continue to be based at Anfi along with AVC and Anfi Sales.
Maria Hidalgo was not attending any committee meetings but would still available should her presence be required.
It was also explained the Roberto Picon was acting temporarily as a replacement for Ms Pilar Falcon who was unavailable.
We were introduced to Mr Ismail Melendez for Puerto and Monte who we were told would be acting in her absence on a more permanent basis.
We were also informed that Roberto Picon would be become responsible for overseeing repairs and maintenance of Beach Club and Gran in the coming months.
Introduced by the Management under AOB
Waste Separation charges:
These involve further separation of plastics, metal, batteries, glass, WEE recycling and food waste there will be different charges and collection times for disposing of each type of waste.
By the Committee:
Anfi Credit card not being accepted at Restaurants (now resolved)(except Bella Pasta and Helamore)
Also no running total on expenditure when using QR code. (should be corrected in the next few days).
Puerto Pool (missing tiles) Replacement of mosaic tiles on Puerto pool. (now in progress).
Ceased or hard to operated plugs in Bathrooms Bidet and wash basins. (Guests should inform Reception and this will be rectified on a case-to-case basis).
The Committee feel the maintenance staff should check these plugs are working at the start of an occupancy.
Basic carpentry repairs to Kitchen units. Generally, the units are in good condition repairs carried out as soon as reported.
The Committee voiced its concerns again about the shrinking amount in the replacement fund and the fact that the artificial Grass on flower boxes was still only 25% completed and the rest postponed until next year.
Committee proposal to provide a Paddle court, five a side football and tennis court on the original site next to the Port office and Namaste Restaurant.
This area has recently had artificially grass laid and the Committee feels the time is right for Anfi to provide these faculties again now. The managements response was positive.
The Lopesan Legal department are making representations to the Local Council and Costas and it’s hoped to reach an agreement soon.
We felt that Anfi should apply to the Local Council for a grant to provide these facilities funded partly by the Supra Comunidad fund to contribute to the project.
Procedural matters: at the time of the meeting no change but since we have heard that the Judge has ruled that the appeal has been rejected so they Administration comes to and end and Lopesan can take 100% control of Anfi.
We were informed that Anfi were winning the majority of legal cases and that there had been no new cases filed since the Administration progress had been put in place.
Lopesan Update: We were informed they are leaving the present Management team in place but have been sending small teams to Anfi to observe and familiarise themselves with the Anfi Timeshare Model to prioritise maintenance work and consolidate their development plans.
Royal Decree Implications: There was clarification that in time all members renting out their weeks would need to register but Anfi would contact individuals on a case by case basis. It was noted that the Supreme court had modified a condition of the Royal Decree regarding where all this information would be stored but the need to comply had not changed.
The Committee felt that if an AVC Member was renting to another AVC Member Anfi should handle the registration process.
It was also confirmed that the Registration process only needs to be completed once but must be updated when different guests stay even if that person had stayed previously as each stay corresponds to different dates
(Its worth noting that Roger has provided members with a step-by-step process on how to complete this registration on our Anfi UK website) (Link)
Phone app not working correctly. It was explained that the IT department was working on this issue but would take some time to complete.
We think it the Anfi App needs a complete rewrite.
Minigolf update: All the pond areas have now been cleared the old pool liners removed and some bridges removed.
The intention is to renovate this area but no budget has been agreed for the project. (Update expected).
Maroa perimeter lighting and block paving need attention urgently. Anfi Management think this is the responsibility of Narvel and Maroa and seem to think the walkway perimeter path is part of the Public area. The Committee suggested the management apply urgently to the local council for a grant as the lighting is non existent on the East side and needs reinstating so we can appreciate “Love Heart Island” in its full glory.
It was also agreed that the management would contact Narvel and Maroa about the block paving that needs replacing.
Maroa (New breakfast menu) we were given a voucher to sample the New breakfast menu and the following morning we enjoyed a complimentary breakfast and we were impressed by the presentation and the new Omelette and Egg station. We made a few suggestions that they should include Smoked Salmon, Prawns and Sushi rolls on the menu.
ABC pool reconstruction postponed until 2027 the committee feels that 6 months is far too long to complete this work and is concerned as to how the other resorts pool areas will cope with all the displaced ABC guests while the new pool is under construction.
The Management will review the plans next year when we have a confirmed start date.
The Committee felt that the new Gym opening times were improved and the number exercise machines increased.
We were shown two CPA bank certificates that appear to show a healthy balance and it was noted that the projected balance at the year-end should allow repair and maintenance works to be completed that were put off from last year including the lift refurbishment.
We also reviewed the internal satisfaction questionaries and restaurant ratings (sent by email)and noted that the number or replies was increasing along with the satisfaction ratings.
After reviewing the occupancy by Entities and Nationalities January to May. The Committee noted that the occupancy levels were around 75%-84%.
Webpage and information: Newsletters from the management should be more frequent and the Timeshare Calendar should be displayed in date order.
The Committee also requested that the Minutes from meetings should be made available within 4 weeks.
The next CPA Liaison Committee meeting will be held on 15th October 2026.
The Meeting closed at 1pm.
Kind regards
Geoff Mathews
Summary of the June committee meeting, details to follow soon!
Report of the Club Puerto Anfi Committee Meeting – Tuesday, 17th February 2026
In Attendance:
Anfi Management:
Luis Martinez – Committee Secretary
Roberto Picon – Resort Director
Emilie Rodriguez – Anfi Legal Department
Maria Hidalgo
Natacha Dorval – Minutes SecretaryClub Puerto Anfi Liaison Committee:
Geoff Mathews – Chairperson
Inger-Lise Welo (Norway)
Ruth Breitkopf (Germany)
Meeting OverviewThe meeting was held in the Luis Martinez office and commenced at 10:10 a.m., with an anticipated duration of three hours.
The minutes from the previous committee meeting held on 21st October 2025 were presented, approved by the Committee, and signed by me.
Several ongoing matters were added under Any Other Business, including:
- The impact of the Royal Decree on Members requesting Guest Certificates to register with the Government agency.
- The proposed reconstruction of the swimming pool at Anfi Beach Club and its impact on the other Clubs.
The committee felt that the proposed construction time of six months was too long and that 3 months should be the target time to minimise disruption during the peak August month.
- Vouchers and other compensation offers to members while ABC pool is closed.
The committee was concerned that the impact on the other pools while to the work was in progress would be significant more Sun beds could not be accommodated at either Gran or Puerto.
It was proposed to bring more sun beds to Monte on the grass area in front and to the left of the building combined with vouchers for Beach sunbeds and the possibility of allowing members
to use the pools at Emerald and possibly increasing the free bus service.
As Tropicana will be closed for 2x months La Posada (Tex Mex) will be asked to provide extra capacity for breakfast and meals.
- Food items that Anfi will not move when changing resorts effective 1st May 2026
Due the high number of insurance claims Anfi will no longer transfer food items from fridge or freezer when members change resorts but will continue to do so if the Member is simply changing apartments but staying in the same resort.
There was also extensive discussion regarding:
- Replacement Fund levels
- Actual and projected staff costs
- The general inflation rate in the Canary Islands
- Ongoing lift and balcony repairs and artificial grass being laid on the flower beds.
The Liaison Committee agreed—that the value of the Replacement Fund has been steadily eroded over the past five years. We were keen to avoid deferring essential repairs and maintenance due to insufficient funds.
However it was clear that extra funds would be required and that cash may be needed to be diverted from the replacement fund to pay for the increase in staff salaries.
Other Agenda Items:
Administration Update:
A creditor has lodged an appeal against the court’s decision. If the appeal is admitted, it could take up to two years to be heard by the Supreme Court. If the appeal is not accepted, the administration process will come to an end.Solar Panel Installation:
Nothing further unfortunately. The Committee felt that if the roof space available was not sufficient for Solar panels other locations should be considered.
Inventory Review: Mini sound systems available on request.
Lighting and Pathways
Lighting and pathways around the island remain a concern, with over 50% of lights not functioning. Pathways to the Maroa Bar and Restaurant are becoming uneven.
Mr Rodriguez advised that these areas fall outside the Anfi Concession and are therefore the responsibility of the Local Council and Maroa Concessionaires.
We asked whether Anfi had formally reported these issues to the Council and formally written to the Concessionaires requesting immediate repairs. Whilst the committee acknowledges the Stage Maroa and the Mini golf are in a Concession area their management and maintenance has a direct impact on sales resales and owners satisfaction and the present situation is not compatible with Anfis Business Model.
Gym Facilities and Charges
We felt the gym should remain free for members.
Opening hours of 7:00 a.m. to 9:00 p.m., seven days a week
Treatments available Monday to Friday only.
Gym costs to be shared equally across the resorts.Royal Decree and Guest Certificates
This topic generated significant discussion. Although raised under Any Other Business Ms Hidalgo again stated that members had not receive the original Anfi notification letter are not currently required to register.
Ms Hidalgo again advised that the Royal Decree applies to all owners of holiday accommodation in Spain who rent their properties for profit.
The Committee’s view was that members sharing their Anfi holiday time with family or friends on a non-commercial basis should not be required to register and Anfi should carry out any registration require for members as they are charging for the Guest Certificates.
Anfi has now issued a guidance document; however, in our view, the core issue remains unclear.
The meeting closed at 2:00 p.m.
Footnotes
Since the last Committee meeting, a members’ group has sought independent legal opinion regarding the correct interpretation of the Royal Decree.
Latest news is the Supreme Court has rejected the appeal and therefore Anfi sales and Anfi SA are released from Administration. As Anfi Resorts are both Creditors and Debtors it is not clear how this will effect the Clubs moving forwards.
Hopefully we will find out more at our June committee meeting.
Meanwhile we will post any further news as it becomes available.
Kind regards
Geoff Mathews
Report of the Club Puerto Anfi Committee Meeting
Tuesday, 21 October 2025In Attendance:
Anfi Management:
Luis Martinez – Committee Secretary
Emilie Rodriguez – Anfi Legal Department
Maria Hidalgo
Natacha Dorval – Minutes SecretaryClub Puerto Anfi Liaison Committee:
Geoff Mathews – Chairperson
Inger-Lise Welo (Norway)
Ruth Breitkopf (Germany)
Meeting Overview
The meeting was held in the Gran Penthouse apartment and commenced at 10:10 a.m., with an anticipated duration of three hours.The minutes from the previous committee meeting held on 19 June 2025 were presented, approved by the Committee, and signed by me.
Several ongoing matters were added under Any Other Business, including:
- The impact of the Royal Decree on Members’ Guest Certificates
- The proposed reconstruction of the swimming pool at Anfi Beach Club
However, the primary focus of the meeting was the approval of maintenance fees for Club Puerto Anfi apartments for 2026.
Maintenance Fees and Budget for 2026
The budget proposal was presented by Mr Martinez, taking into account staff costs and anticipated increases during 2026. Maintenance, repair, and electricity costs were discussed, with general agreement that each resort incurs different costs depending on its specific maintenance requirements.
There was extensive discussion regarding:
- Replacement Fund levels
- Actual and projected staff costs
- The general inflation rate in the Canary Islands
It was ultimately agreed that the Replacement Fund contribution should increase by 1%, from 13% to 14%. Mr Martinez expressed opposition to building up a surplus in the fund. However, I felt—and the Liaison Committee agreed—that the value of the Replacement Fund has been steadily eroded over the past five years. We were keen to avoid deferring essential repairs and maintenance due to insufficient funds.
It was noted that when microwaves are replaced, they are now being substituted with combination units incorporating oven and air fryer functions, representing a form of betterment.
The Committee eventually agreed that:
- The maintenance fee for 2026 would increase by 7%
- The Replacement Fund contribution would rise to 14% in 2026 and to 15% in 2027
This results in the following increases:
- One-bedroom apartment: increase of €45, bringing the total to €688
- Two-bedroom apartment: increase of €53, bringing the total to €821
The Committee felt these increases were reasonable.
Other Agenda Items
Water Temperature Fluctuations:
Mr Martinez advised that this issue has largely been resolved and fluctuations have been minimised.Anfi Entrance Sign:
Installation is scheduled for the following week next to the gym and will be illuminated.Administration Update:
A creditor has lodged an appeal against the court’s decision. If the appeal is admitted, it could take up to two years to be heard by the Supreme Court. If the appeal is not accepted, the administration process will come to an end.Puerto Lift Refurbishment:
Works on the glass lift are mostly complete, and the remaining two lifts are nearing completion. All lifts will meet current safety standards.Door Lock Adaptors:
Installation is complete and the Committee agreed they function well.Solar Panel Installation:
Following the success of a trial installation at Anfi Beach Club, a feasibility report is being prepared. A proposal is expected to be presented at the February 2026 meeting.Inventory Review
Management proposed removing items from the apartment inventory that are seldom used, including:
- Hi-Fi systems and/or DVD players
- Placemats
- Egg cups
- Plastic sink racks
The Committee felt that the sink rack remains useful, as it encourages handwashing when only a few items need cleaning. We also agreed that an entertainment/music system (e.g. a small Denon or Philips all-in-one unit) should continue to be provided. Mr Martinez confirmed that four music systems will be available upon member request.
Lighting and Pathways
Lighting and pathways around the island remain a concern, with over 50% of lights not functioning. Pathways to the Maroa Bar and Restaurant are becoming uneven. Mr Rodriguez advised that these areas fall outside the Anfi concession and are therefore the responsibility of the local council. We asked whether Anfi had formally reported these issues to the council.
Gym Facilities and Charges
Gym charges were reviewed, and the Committee expressed disappointment that the new equipment is less comprehensive, with fewer machines and standards below expectations. We felt the gym should remain free for members.
We recommended:
- Opening hours of 7:00 a.m. to 9:00 p.m., seven days a week
- Treatments available Monday to Friday only
- Gym costs to be shared equally across the resorts
Royal Decree and Guest Certificates
This topic generated significant discussion. Although raised under Any Other Business, it appears Anfi has been aware of the Royal Decree for over a year but had not issued guidance to members.
One committee member reported paying €335 to register under the new system, plus €10 for each additional registration. Ms Hidalgo stated that members who did not receive the original Anfi notification letter are not currently required to register.
We queried why, if registration will ultimately apply to all members, the matter was introduced at short notice when the Royal Decree is already been in force. The Committee felt Anfi should immediately produce a clear guidance document, as it remains unclear whether the Royal Decree affects all Anfi owners or only some.
Ms Hidalgo advised that the Royal Decree applies to owners of holiday accommodation in Spain who rent their properties for profit. The Committee’s view was that members sharing their Anfi holiday time with family or friends on a non-commercial basis should not be required to register.
Footnote
Since the Committee meeting, a members’ group has sought independent legal opinion regarding the correct interpretation of the Royal Decree. Anfi has since issued a guidance document; however, in our view, the core issue remains unclear.
The meeting closed at 2:00 p.m.
Kind regards and season’s greetings
Geoff Mathews
Thanks for posting Roger.
Although I have not received the original letter I am told that sometime next year it will apply to all members unless they are renting to family and friends. It’s my view that the Exemptions to the Royal Decree apply to us unless we are making a business out of renting Anfi Apartments. Unfortunately this appears to be a grey area and needs further clarification from Anfi. I have sent them an email but no reply as yet.
Club Puerto Anfi Liaison Committee Meeting
Thursday, 19th June 2025In Attendance Anfi Management:
– Luis Martinez Committee Secretary
– Emilie Rodriquez
– Maria Hidalgo
– Natacha Dorval Minutes SecretaryClub Puerto Anfi Liaison Committee:
– Geoff Mathews Chairperson
– Inger-Lise Welo (Norway) Apologies received
– Ruth Breitkopf (Germany) Apologies receivedThe meeting was held in the meeting room adjacent to Luis Martinezs office and commenced promptly at 10:00 AM, with an expected duration of three hours.
Apologies for absence from Ruth Breitkopf and Inger-Lise Welo were received and accepted.
The minutes from the previous meeting (18th February 2025) were presented and signed by myself. Several items from that meeting required updates, and new issues were added to the agenda for discussion.Financial Overview:
The monthly financial results were presented through April 2025, with May’s figures added during the
meeting:
– April recorded a deficit of approximately 4,500
– May saw a surplus of around 35,000Luis Martinez explained that staff costs had risen due to an unexpected union agreement, including:
– A one-off payment of approx. 650 per employee, payable in August 2025
– A 2.75% salary increase for 2025 to avoid strike action
– A 2.25% general salary increase, effective from April 2025Replacement Fund:
The fund continues to show a declining balance, although a modest surplus is forecast by year-end.
I raised concerns that essential maintenance could be delayed due to financial constraints. Mr. Martinez assured us that all planned expenditures have been budgeted and are proceeding on track.Ongoing Matters from February 2025 Meeting:
Administration Process Update:
A majority of creditors accepted the proposal of 0.55 per euro; however, one creditor has appealed the decision to the Supreme Court. Unfortunately, this will delay the exit of the two Anfi companies from court administration.
Its important to note that this legal situation does not affect operations at Anfi resorts or members rights to use their holiday weeks. The Anfi legal team is handling the matter.Management Transition:
Luis Martinez confirmed that Anfi is now fully under Lopesan control, and the existing management team will remain in place for the foreseeable future.
(Additional context was shared by Roger Byatt and Brian Taylor in the recent Zoom meeting.)Maintenance and Resort Improvements:
– Chromecast TV adapters have been fully installed
– Installation of proximity-based door locks will begin shortly
– Glass lift refurbishment is complete; work on the other two lifts begins next month
– Balcony facade repairs are underway (10×2 vertical apartment blocks), pausing in August and resuming in September
– Canopy repairs at Puerto and Monte receptions are due to begin. As no artist is available to restore the ceiling artwork, it will be painted white
– The Anfi illuminated sign over the upper road entrance will be replaced and funded by the Supra Comunidad
– Some island lighting at Maroa has been repaired; however, block paving in some areas is uneven and will require attentionNew Agenda Items:
(Short summaries below; further detail available upon request.)
1. Staff Shortages Animation Team:
Due to the bankruptcy of the previous provider, Anfi is hiring 14 new staff members, eventually expanding to 1b. This transition will result in higher payroll costs, reflected in the accounts.2. Solar Panel Expansion:
Following a successful installation at ABC, Anfi plans to install panels on the eastern roof of Puerto.3. Shower Temperature Fluctuations:
Numerous guest complaints have been received regarding inconsistent water temperatures. The issue is under active investigation.4. Guest Certificate Fee Increase to 180:
This increase remains controversial. Anfi reports that most members support it, although this is still debated among the community.5. Phone App Redesign:
Work is ongoing. A new interactive website has recently been launched.6. Web Content & Newsletter Updates:
Anfi plans to update the Puerto Anfi Newsletter and website content more frequently.7. Satisfaction Survey Results:
Survey participation has increased to approximately 20%. Results will be published on the new website.8. Inventory Review:
Anfi shared a list of underused items they propose to remove:
– Egg cups
– Placemats
– Sink drainer
– Cheese dome
– Butter dish
– Compact Hi-Fi system
– DVD player
My initial opinion:
– Retain: Placemats, sink drainer, and egg cups
– Replace: Hi-Fi/DVD system with a modern FM/DAB/Bluetooth speaker unit
This will be revisited at the October meeting.Next Meeting:
The next Puerto Anfi Committee Meeting will take place on Tuesday, 21st October 2025.
Meeting concluded at 1:00 PM.I hope you found this report useful and informative. If you have any questions, please dont hesitate to email me or post a reply.
Kind regards,
Geoff Mathews
Chairperson – Club Puerto Anfi Liaison Committee
Club Puerto Anfi Liaison Committee Meeting Tuesday 18th February 2025
In attendance for Anfi Management:
Luis Martinez
Emilio Rodriquez
Maria Hidalgo
Heike Schirmer
Club Puerto Anfi Liaison Committee.
Inger-Lise Welo (Norway) Chairperson.
Ruth Breitkopf (Germany)
Geoff Mathews (UK)
The meeting started promptly at 10am and was held in the meeting room attached to Luis Martinez’s office
The minutes from the meeting held on 26th November 2024 were signed by Inger- Lise Welo.
The Chair was then passed to me as the Chairperson for 2025.
The Committee passed on its sincere condolences for the tragic loss of Christine Johnson.
Luis Martinez announced that he was taking on the position of Committee Secretary from the late Christine Johnson.
Heike than introduced Natashia who would be taking on her role for the Minutes when she moves back to Germany in May this year.
There were a number of AOB items added to the agenda including updates on the Administration Process and of course the sudden and unannounced increase in Guest Certificate fees effective from 1st February 2025.
Also added were Gym refurbishment running behind schedule the ongoing lift problems and some members experiencing difficulties paying Maintenance fees online.
On the matter of the Administration, it was expected that if the current offer of 50+5Cents in the Euro is accepted by all Creditors and the Court approves, Anfi Sales and Anfi SA should be out of Administration in May this year with Lopesan being tipped as acquiring enough shares to gain full control.
Mr Martinez pointed out that Members Rights of occupation would not be affected by this decision and that these rights would continue under the new management structure.
We discussed the Replacement fund and noted that over the last 10 years the replacement fund balances have continued to reduce, and we were concerned that some improvement projects like the lift refurbishment and the electronic door lock card readers might be put off as result of this reduction. We were assured this was not the case and that improvements were being installed as planned and not “as funds allow”.
The problems with the Gym refurbishment are now hoped to be complete by the end of March. All the conversion works were now competed but there had been delays with the supply and installation of the new training machines and that was outside of Anfi’s control.
The lifts problems were primarily due to their age being 30 years old and a lack of spare parts. Anfi had tried to source these from another company, Otis, but this had proved to be fruitless and legal action had to be taken to return the contract to Schindler who were now having these obsolete parts remanufactured in Germany, but this had taken time. The Puerto Glass lift is due to be replaced in May this year and then the other two lifts would follow but only one lift at time so as to minimise disruption.
Regarding the rise in Guest Certificate charges of EUR180 for non-affiliated AVC weeks it became obvious that Anfi Customer Services are not budging on these charges and claim that many owners are actually in favour of the increase.
Customer Services are concerned that many weeks are being acquired by certain members individuals and Companies trying to rent out weeks for profit and this is against the Anfi Constitution.
On the question as to why Anfi did not announce this rise to the members prior to 1st February the reply was that certain individuals would have block booked Guest Certificates to avoid the increase and just changed the names on the certificates as they were sold/rented out thereby avoiding the increase…………
Damage to apartments and facilities by groups of young persons and families who don’t respect Anfi Resorts members property, or its rules are also cited.
We said it seems that genuine members are being penalised by their decision to raise GC fees and if Anfi had a proper rental and buy back scheme this unacceptable rise could have been avoided.
All the Guest Certificate charges are now on the Anfi.com website and Maria Hidalgo requests that if any members need further information or wish to complain about these charges to email her and she will respond.
Maria also made the point that AVC members with affiliated weeks are not affected and that if AVC members had some non-affiliated weeks they should speak to Anfi Sales who have the ability to affiliate weeks.
We think it’s important for members to complain directly to Customer Services regarding this huge increase and please let us know if you don’t get a response.
AVC affiliated weeks Guest Certificate charges stay at EUR30 per week even if on the same contract number.
There were two more committee meetings in that week, and we were hoping they may be able to persuade the management to think again.
Other matters discussed were the lack of maintenance to the pathway lighting around the Island and also around the Mini Golf we think trying to negotiate the path to Maroa or walk round the island at night with more than half the lights not working has become a serious trip hazard and a Health and Safely issue and that Anfi should be putting more pressures on the Concessionaires to get lamps replaced and fixed before there is a serious accident that ends up with Anfi getting sued.
Some of the tap tops and bathroom accessories need replacing as the chrome and gold tops are flaking and looking worn. Luis Martinez said that replacements are ongoing and being completed in small batches as these are very expensive to replace.
It was also noted that the Chromecast TV installations and Smart door lock installation would start in May this year and would be completed in about 4 weeks with minimal disruption to Guests.
The Satisfaction Survey replies are gradually increasing and generally members seem satisfied with their apartments, cleaning and facilities provided by Anfi.
Overall, the Club Puerto Anfi occupancy rates are at their highest levels since COVID.
Other ongoing items pending and awaiting updates:
Replacement of the illuminated Anfi Sign at the Top entrance.
Artificial grass on balcony flower beds.
Tile replacement in public carpark foot way to public lift.
Repairing of canopy over Monte and Puerto approach road.
The meeting closed at 1-15pm
This concludes my report if any member has any questions regarding the above please reply to this message or email me.
Kind regards, Geoff Mathews
Arrived on Monday and found all the lifts working in Beach Club, Monte and Gran with just one lift not working in Puerto and that should be operational again by the weekend……..
I have my Puerto Liaison Committee meeting on Tuesday next week so if you have any questions you would like me to add to my agenda please let me know.
I already have the recent increase in Guest Certificate weeks, Chromecast TV installation, New door lock key sensors and Replacement bathroom tap tops……….Maroa pathway light repairs and replacements.
Getting stage back in use and improving the cleaning of public toilets around the Plaza………
Best regards
Geoff Mathews
The Club Puerto Anfi OGM was held at the H10 Hotel Meloneras on 28th November 2024 commencing at 10am. This was the Clubs 19th OGM.
Attending for the Company:
Philip Broomhead (Trustee) Chairperson
Emilio Rodrigues
Luis Martinez
Pillar Dominguez Falcon (Club Director)
Maria Hidalgo
Heike Schirmer
The meeting started promptly at 10am
· Unfortunately the attendees excluding Anfi personnel and Committee members was disappointingly low with only 8 owners present.
· Mr Broomhead introduced all of the Anfi Management and Committee members.
· The Agenda followed the layout in the Annual Report starting with the approval of the Minutes from the meeting held on 2nd December 2021.
· The Audited accounts for 2020/21/22/23 were then presented and commented upon by Maria Hidalgo and there were a number of slides presented on screen along with explanations. This was quite a lengthy presentation as each year was commented on individually and in some detail.
I can make these notes available if there is any interest from members but the final preliminary figures presented for October 2024 show the following:
(please see this page for a copy of the 2023 accounts and notes of explanation)Total income to date in Euros 4,403,738
Total Staff and Operating costs 3,263,014
Management Fee 548,187
Replacement Fund Contribution 391,562
Total Expenditure to date 4202,762
Surplus to date 200,976
· As you can see there is a small surplus at the end of October 2024 and this figure is expected to increase in the next couple of months to a projected surplus at the end of December 2024 to around Euro 350,00.
· Under AOB surprisingly were no questions sent into the management prior to the meeting.
· There were only a couple of questions from the members present one about points and booking problems and the other regarding the Gymnasium and possibility of enlarging the Centre or maybe relocating and purchase of extra equipment.
· The final item on the agenda was the Election off three new Committee members to server on the Club Puerto Anfi Liaison Committee for a further 3 years the Candidates all being present and having received their Proxy votes the Ballot Papers were collected and the votes counted.
The meeting was adjourned for a Coffee Break for 30mins while the counting took place.
· The meeting duly reconvened and the results were shown on screen there are a couple of photos I have included that show the result’s and it is obvious to all that Anfi Sales again used their votes to significantly alter the outcome in their favour.
· The end result was that the 3 existing commitee members were re-elected for a further 3 years.
There being no further business the meeting closed at 12:30.
May I take this opportunity to thank all those who took their time to vote for me and my colleagues and if you have any questions, please place them on the Club Forum and we will attempt to answer them.
With very best wishes.
Geoff Mathews
Puerto Committee Tuesday 26th November 2024
The Club Puerto Anfi Committee meeting was held on Tuesday 26th November 2024. Details of the OGM have been published separately in the Forum and include notes on the OGM, copy of the 2023 accounts and notes on the accounts.
The committee meeting was held in a Penthouse apartment in Gran Anfi.
Attending the meeting:
For the Company:
Emilio Rodrigues
Maria Hidalgo
Luis Martinez;
Heike Schirmer
The Committee:
Inger-Lise Welo (Chairperson)
Geoff Mathews
Ruth Breitkopf.
The meeting started promptly at 10am and was expected to close at 1pm. The Minutes from the last meeting were accepted and signed by the Chairperson.
– The Agenda items were discussed and I can report that:
– The Staff costs were more than expected but the Electricity costs were down.
– The new Key card readers for the door locks have been paid for and will be installed over the coming weeks.
– The installation of Google Boxes to the main TVs will commence in May next year.
– Replacement of Tap tops is ongoing but in our view needs speeding up.
– It was noted the shower gels and conditioner had been installed in the showers but we felt a hand soap dispenser should also be placed between the basins to save the soap buttons that still have to be provided.
– No further news on the artificial grass on flower boxes and no further progress on planting the wired cliff between Puerto and Gran. The Committee suggested that maybe artificial plants and Ivy could be employed. Luis Martinez said they would investigate.
– There was some discussion regarding the upcoming OGM and the running order.
– The matter of the 116 weeks that could not be used this year and the maintenance that needed to be paid on these weeks had increased the burden for the existing owners from 2.75% to 4.2%. The Committee felt that as this issue affected all the resorts a clear statement from the management explaining the increase should accompany the invoices when set out.
– There was some discussion regarding the continued reduction in the Replacement fund and we were concerned that some expenditure was being put off until next year. However, it was explained that the Replacement Fund contributions recently increased to 13% would be adequate for the planned expenditure year and he expected the fund to go up a little more by the end of December 2024.
– The Committee asked how many Owners still not signed new contracts answer was around 700 but this number was gradually reducing.
– It was also noted that the number of owners not paying their invoices on time was now approaching 12%. The Committee felt this was unacceptable and that more effective communication from the Management was required.
– It was noted that the number of email questionnaires returned after guests had completed their holidays was increasing gradually and were proving very useful.
– The repairs to the Maroa Island walkway lights are still not done and half the Island perimeter walkway is in darkness. This has become a Health and Safety issue and needed to be addressed urgently. However, it was explained again by Luis Martinez that the maintenance of these lights was the responsibility of Maroa, and therefore Narvel, but communication between these companies was not straight forward and no one wanted to accept the cost of fixing the lights.
The Committed suggested that greater dialog needed to occur, as Maroa are still paying for the gardening and mowing of the lawns, they should also be responsible for maintaining the pathway lights. We also suggested these lights could be replace with Solar Lampposts that required little or no maintenance.– The Committee was disappointed that Puerto Monte reception canopy has not been repainted. This is ongoing we were told.
– It was noted that the Gymnasium refurbishment has taken longer to completed but was expected to be finished in the next couple of weeks.
– The Puerto Lift repairs and refurbishment costs have been part paid but problems remain getting spares despite changing companies. The Committee felt that these lifts should be replaced completely if spares were obsolete and that urgent action was required.
– Replacement of the Anfi illuminated sign still ongoing, Luis Martinez explained the original site of the sign had revealed that the cliff face was unstable, and it was not possible to replace the sign in its original location.
The Committee felt that another location should be sought and suggested mounting the sign on top of the Security gatehouse at the Main entrance. It was also suggested that an all-weather LED screen could be used and Luis Martinez said they would investigate and report back at the next committee meeting in February 2025.The meeting was closed at 12-45.
My committee meeting dates for 2025 and 2026 are:
Future meetings
Dates for committee meetings in 2025 and 2026 were agreed as follows (please let me have any queries at least 2 weeks in advance of the meeting date):
For 2025:18/02/2025 Tuesday
19/05/2025 Thursday
21/10/2025 Tuesday
For 2026:
17/02/2026 Tuesday
18/06/2026 Thursday
15//10/2026 Thursday
I am pleased to be able to bring you the results of today’s Club Puerto Anfi OGM and delighted to inform you that I have been elected again to the Puerto Anfi Liasion Committee for a further 3 years.
The results were:
Ruth Breitkopf 2253
Geoff Mathews 2243
Inger-Lise Welo 2225
John Meykel 94
Abstentions 43
Invalid 54
Total votes cast 6912.
Thank you for voting for us and I look forward to representing you all at future Club Puerto Anfi Liason Committee meetings.Kind regards
Geoff Mathews
Can I take this opportunity to remind all Club Puerto Anfi members to complete their ballot papers as the OGM is to be held on 28th November 2024 as it’s important we send a strong message of solidarity to Anfi Management.
I would like to continue to represent you on the Puerto Anfi Liaison Committee so please vote for me and two other nominees of your choice.
If you have any concerns regarding the completion of your voting forms please let me know.
Finally, please note Anfi will not accept scanned or emailed voting papers they must either be sent by International post or delivered personally to Customer Services.
Please use your votes and thank you for your time.
Geoff Mathews
🤙😎🤙
Puerto Committee Wednesday 19th June 2024
My CPA Committee meeting was held In a CMA Penthouse on Wednesday 19th June 2024. Commencing at 10:30.
Present for the Company:
- Emilio Rodriguez (Anfi Legal)
- Mr L Martinez
- Ms Maria Hidalgo
- Ms Christine Johnson
- Ms Heike Schirmer
Elected Liaison Committee Members
- Lisa Welo Chairperson (Norway)
- Ruth Breitkopf (Germany)
- Geoff Mathews (UK)
There were a number of items of on the agenda that I had received from the members since my last meeting in February this year:
1. The poor state of the Plaza toilets and noise from the repair works being carried out to Puerto balcony fronts were of concern also the reduction in size of the welcome packs and the continued lack of flowers on the balconies.
2. The company were pleased to announce that the new pool water temperature gauges had been installed to both Puerto and Monte pools and the new DISA power supply Diverter was saving more money than predicted.
3. The pool furniture was steadily being replaced and this was due to be completed in the next few months.
4. The Installation of the new Air-conditioning Thermostats and new Motor units was finally completed and all agreed that this was a significant improvement in controllability and efficiency.
5. We were also informed that Chromecast TV Service that had been trialled out at Emerald since February had been successful and it was planned to install these Chromecast boxes to the main TVs in all Puerto apartments during the next few months.
Personally I felt this was waste of money as the TVs were all more than 10years old and it would be better to replace them with Smart TVs as these Streaming apps would all be built in and accessible and there would be massive improvement in picture quality an lower running costs.
6. We were also informed about the decision to install artificial grass on the patios of Puerto apartments 101-107 once the work to repair the facades was completed. The committee felt that if artificial grass was to be laid in the balcony flower beds this would be an improvement over exposed dirt and should be installed as the repairs to the balcony facades were completed. The company agreed with this approach.
7. There was some discussion about the location of the overdue replacement of the main Anfi illuminated sign and the necessary canopy repairs outside of the Puerto and Monte receptions. The Committee commented that this work was well overdue and was really important to complete this as possible as it was the first thing returning Anfi members saw and was necessary to make a good impression with both owners and visitors.
Overall, a good meeting but with a twist in the tail in the form of a surprise announcement of a hastily convened EGM to follow the conclusion of the main meeting. More about this in a later report as the subject matter is Strictly Confidential.
The committee also commented on the state, or lack of, wall tiles on Level 9 of the Multi-Storey Car Park that leads to the public lift down to the Plaza, in urgent need of replacement as again it gives visitors and owners a poor view of Anfi on arrival. The management seemed unaware of this issue but said they would investigate immediately.
Finally, and with the Club Puerto Anfi OGM coming up on the 28th November 2024. I am delighted to announce that I have been nominated by my fellow Committee Members and that all three of us wish to stand again for election to the Liaison Committee and we hope we can look forward to your continued support when the Voting Papers come out later this year.
Thank you all for taking the time to read my report and I do hope you will continue to bring your concerns and wishes to my attention.
Kind regards
Geoff Mathews
Puerto liaison committee 15th Feb 2024
Following my recent CPA Liaison Committee meeting held on Thursday 15th February 2024.
I can report that:
The meeting was held in Mr Martinez office commencing at 10am.
Present for the Management Company:
Mr Luis Martinez
Ms Maria Hidalgo
Ms Christine Johnson
Ms Carolyn Cusack
The Elected Liaison Committee members.
Mr G Mathews (Chairman)
Mrs Inger Lise Welo ( Norway)
Mrs Ruth Breitkopf ( Germany)
The Meeting started promptly at 10am.
I opened the meeting as Chairperson from the last meeting and then passed the Chair over to Mrs Inger Lise Welo.
The first item was AOB and an update on the Administration process:
It’s hoped both Anfi companies will come out of administration as predicted in June or July of this year. But this maybe further complicated or delayed by the internal legal wrangling within the Cazorla family.
The Minutes from the Committee meeting held on 13th October 2023 were approved by the Committee and signed by Myself.
Other items were then discussed along with Confidential financial information provided by the Management Company.
Other items of interest were:
The new very efficient Machinery room at Puerto Anfi and installed by DISA on a 10 year contract has commissioned a new energy saving DISA module that could save up to 30% of the cold and hot water distribution costs and some of this saved Energy could be sold onto Gran Anfi.
Electricity is supplied by Edesa to the new machinery room but the thermal energy saved can be converted back into electricity by the DISA module and can be sold on at a cheaper rate to Gran Anfi.
The Green grass on flower bed projects have been suspended.
The committee felt that this should still be considered for Puerto as the flower beds are much smaller than ABC or Monte.
Regarding the intention of Anfi management to nominate one of their own employees to the liaison committee at the next OGM to be held in November this was confirmed (but the minutes record that this had not been decided yet) therefore the committee would effectively be reduced by one.
It was explained by Mr Martinez that they wished to move the Liaison Committees in a different direction and this was not against the constitution as we were suggesting as AVC and Anfi sales own weeks and can nominate and vote for who they choose.
We asked for an explanation of this so called new direction and were told that the management wanted committee members elected from minority nationalities and not elected by the International Clubs.
The committee also noted that the Replacement funds were being gradually depleted and questioned the budget set by the Management at the last meeting in November.
We also discussed replacing the illuminated sign that was an above the Main entrance and replacing non-working lights round the Island and concession area including the stage and the Mini Golf.
Mr Martinez explained that it’s the Concession holders who are responsible for the maintenance of the Island, Beach and Mini Golf refused to fix the problems and Anfi can’t make them.
The committee felt more should be done by Anfi in this respect but Mr Martinez was adamant that nothing further would change until 2027 when the concession would be up for renewal.
The committee felt this was unacceptable.
We also commented on the fact that there were a number of balcony lights out or not working and some lamps had been replaced with Daylight white LEDs when warm white would be more appropriate.
Mr Martinez said he would check into this.
We had received complaints from members that some cutlery items were worn out and should be replaced. Also some bathroom fittings were not working properly and that some kitchen doors were loose or not fitting properly.
Mr Martinez said if people complained to reception the items would be replaced and repairs to bathroom and kitchen units would receive urgent attention.
The Committee felt that the Supervisor should check these issues before the apartment was ready for occupancy.
We also spoke about increasing the number of TV channels available to cater for different Nationalities and Mr Martinez explained that Google Chromecast boxes were being trailed out in Emerald and would allow members to stream their own choice of channels.
However the committee felt that rather than pay the costs of installing these boxes on every TV that it would be more effective to upgrade to SMART TVs that would have most of these app s built in.
We were informed that this option was also under consideration.
The meeting was closed at 1:30PM.
Overall a good meeting but mayor concerns were voiced by us over the Managements present attitude regarding the future of the Liaison Committee and the Managements decision to reduce the properly elected members from 3 to 2 by voting in one of their own employees was counterproductive
against the Constitution would weaken the effectiveness of the Elected Members substantially and is unacceptable.
Geoff Mathews
Dear Members,
Club Puerto Anfi Committee meeting report -16th February 2023
The Elected Committee Members are:
Ruth Breitkopf Germany)
Inger Lise Welo (Norway)(Chairperson))
Geoff Mathews (UK)
Chairperson Lise Welo opened the meeting at 10am and the minutes from the previous meeting held on Tuesday 25th October were approved and signed. Lise Welo then handed over the Chair to myself for the next 3 meetings.
The Agenda was then systematically worked through and a number of points relating to the budgets both actual and projected were discussed as appropriate……The items of major concern were the rising costs of Labour, Electricity and Water.
In brief the total income for Club Puerto Anfi to end of December 2022 was some Eur28,000 more than budgeted this was largely due to late interest payments and rental income from week 53………
Staff costs for the same period were also less than budgeted by some Eur82,000. However it was noted that there would be in increase in salaries that would need to be back dated into 2022 and an additional amount of around 3% increase going forward into 2023.
The Puerto pool lifeguard costs are significant at some Eur38 ,000.
However it was agreed that there was a legal obligation to provide these services but there was comment that whilst all Anfi Clubs have to provide Life Guards at our cost there did not seem to be any Lifeguards actually stationed on the Public Beach. This service should surely be provided by the Local Town Hall.
It was noted that a number of questions from the previous agenda that the management were to update us on had not happened and that caused some concern……..
Digital temperature and water PH signs for pool and Jacuzzi (similar to Gran) as many people complain the pool temperature is too cold.
Awaiting estimates……
The poor Wi-Fi problems and television channels reception are also being addressed and during our stay most agreed that there was an improvement but coverage in some apartments was still a problem. Ongoing work in progress…….
Finally the Air Conditioning Thermostats have been upgraded with only a few apartments on the ground floors to complete.
The canopy repairs outside Puerto and Monte reception caused by the recent heavy rains are awaiting structural reports from engineers before repairs and redecoration can begin………. The Committee have asked if Anfi have insurance that will cover these costs.
Civil repair works necessary to stabilize the Cliff face near the shopping centre were some Eur57,000 over budget and the failure of the “Green” cliff face area next to Gran had meant that different special plants were being tried out that would live without needing to be watered.
We were shown some photographs showing balcony flower beds with artificial grass covering the soil as the constant leaking of water from the balcony flower beds is eating away at the steel in the concrete. This problem can be seen in graphic detail during the repair works that have been recently carried out at Beach Club. The Committee is not in favour of covering the balcony flower beds in artificial grass but accepts that for the time being this might be a cost effective solution and would look better than bare earth.
The committee has asked for estimates as to how much this work might cost…….and how cleaning of the grass would be carried out.
As to the Clubs closing Replacement fund balance at the end of December2022 of some Eur326,000. It was pointed out much of this amount would be needed to cover the overall deficit in the Clubs accounts of some Eur245,000. It was also explained that its now the practice to show a zero balance in the accounts with any remaining balance being transferred to the Clubs Replacement fund.
We also spoke about the forthcoming construction of the new Spar and how construction noise should be kept to a minimum especially early in the morning and at weeks ends. It was agreed this would be strictly monitored so as to cause as little disturbance as possible.
We also commented on the unacceptable state of the Plaza toilets and the number of lights that need are in need of repair on the Maroa Island.
With more than half the Islands paths in darkness. We suggested that replacement Solar LED lights might be a cost effective solution. The Management will speak to the Franchisees as it unclear who is responsible for the maintenance and repair of these lights.
The Committee is concerned about the lack of information coming from the Administrators or the Courts regarding the Anfi Companies in Administration and has asked the Management for information to be provided by the next meeting in June.
Finally we are assured that we will get all our questions answered in time for the next meeting on Thursday June 22nd June 2023.
The meeting closed at 1:30PM
Regards to all
Geoff Mathews
Hi Trevor,
It would be best to contact Anfi Customer services well in advance regarding the availability of apartments with disabled toilets.
Phone: +34 928152990/ Ext: 5685
Email: customerservice@anfi.es
Or direct to: Fátima Camejo <fcamejo@anfi.es>
Best regards
Geoff
Hi Trevor,
Club Puerto Anfi is a very wheelchair friendly environment both in accessibility and in the apartments. The doors are wide enough and the bathrooms have large corner showers. You will have plenty of room to manoeuvre in the apartment and on the balcony. However if you need direct access to the shower whilst in a wheelchair you will need to check with reception so they can check the apartment has a wet room facility………Let me know if I can be of any further assistance.
Geoff
Dear Club Puerto Anfi Member,
The postal vote deadline of Tuesday 30th November 2021 for the Election of Three Candidates to the Puerto Anfi Committee for a 3 Year term is fast approaching.
I believe these will be pivotal years for Anfi Group as the majority shareholding will change and a new management structure will come into effect.
The New Puerto Committee will be working with the existing and the new management to protect the interests of the Members and Owners of Puerto Anfi Holiday Ownership apartments.
Keeping Maintenance fees Low whilst keeping Standards and Improvements High.
It’s really important you use your votes at this election as You have an opportunity to have your say and vote for 3 Candidates to represent your views on the Puerto Anfi Committee for the next three years.
I am delighted to have the support of Anfi UK and the International Clubs.
Please make sure you complete the Ballot Paper correctly either vote for your choice of three candidates of which I hope to be one or as I will be attending the meeting you could give your Proxy Vote Decision to me and I will officiate.
Please make sure you return your Ballot Paper by International Post (cost £1.70) now to beat the last UK posting date of Friday 19th November 2021.
I very much hope to be part of the New Puerto Anfi Committee.
With very best wishes.
Geoff Mathews
Your Puerto Anfi Committee Nominee
I am delighted to have been nominated for the Puerto Anfi Committee to be voted in at the OGM to be held on 2nd December 2021.
You have 3X Votes per week held at Club Puerto Anfi and I hope you will vote for me and 2x others of your choice.
If you feel you would like to give me your Proxy Votes I will allocate your votes to the best candidates as I see fit.
I will be attending the meeting personally. So your vote will not be wasted. The final choice is yours of course.
Kind regards
Geoff Mathews
Hi
I am at Anfi and at the moment you only need UK Vaccination QR code (or letter ) and Spanish Health QR code to enter Gran Canaria you will also need to show UK Vaccination code (or letter) to Anfi check in.
I would recommend you print UK and Spanish Health QR codes rather than rely on downloaded images on your phone.
However this could all change at short notice.
Hope this helps
Regarding the Puerto OGM ballot papers that went out with the Puerto Anfi Annual Report just before it was decided to postpone the OGM into 2021.
My information is that the ballot papers dated 29th October 2020 should be disregarded as they will be void so save yourself the postage.
New ballot papers with the correct date will have to be sent out with the documentation when the new date decided.
I am delighted to have been nominated for the Club Puerto Committee to be elected at the OGM that will be held in Gran Canaria on Thursday 29th October 2020.
I will be working hard to gather information regarding members views and comments not only on the current situation facing Anfi Group but particularly on how well you feel Club Puerto Anfi has been maintained and how you feel Puerto Anfi might be improved in the future.
Although Puerto is the smallest of the Anfi Group resorts it overlooks a Pool Area the Plaza and the Shopping Centre including the Restaurant areas as well as the Island and the Harbour so there is always a lot going on in and around Club Puerto Anfi.
Some might say Club Puerto Anfi is the beating Heart of Anfi and Love Island could be testament to this view.
The full nomination list and the voting papers along with the minutes from the last Club Puerto Anfi meeting held on 28th September 2017 and including the Accounts Expenditure report should arrive in the post very soon.
Its worth noting that this election is for a period of 3 years so I believe its vitally important to get the right person to represent the UK Owners and of course the other International Owners and I would be delighted to receive your votes to help me get elected to the Club Puerto Committee on 29th October 2020.
Meanwhile I would be very interested to hear your views and any questions you might have regarding your Puerto Ownership and its surrounding areas and if I don’t know the answers I will find out……..
Kind Regards
Geoff Mathews
Dear Anfi Beach Club Members,
Anfi Beach OGM Thursday 17th October 2019.
If you are coming to Anfi this weekend bring your Ballot papers with you and present them completed to Customer Services Department before 10am on Tuesday 15th October 2019.
Or why not attend the OGM in person commencing Thursday 17th October 2019 at 10am at the H10 Hotel Meloneras
Anfi will provide a bus service to and from the H10 details from Anfi Beach Reception.
It’s really important to use your votes to elect 3 of the candidates nominated to the Anfi Beach Club Committee as each new member will stand for 3 years.
Naturally I hope to be one of those elected. Use your votes have your say and be part of our Anfi International Family Members Group.
In my view it’s time for change and I look forward to meeting you all at the Anfi Beach Club OGM on Thursday next week.
Best regards
Geoff Mathews.
Nominated for the Anfi Beach Committee October 2019.
