[Vee Tait]

Vee Tait

#72615

Sorry for the delay in replying, problems with our laptop.

Thanks Roger, that explains a lot to us. We’ll get intouch with AVC and try to progress this.

Appreciate the help.

[Vee Tait]

Vee Tait

#72480

Hi folks

We’re looking for a bit of advice regarding maintenance fees and vouchers.

We have a fixed week in Puerto, week 24 and have been unable to use it since 2019 due to co-vid / cancelled flights etc.  We paid our maintenance fees (the full amount) as usual in 2020, 2021 and did receive word about a voucher scheme being put in place, but nothing more.

Our 2022 fees invoice has been sent and it is for half the usual amount.  An email recently gave us the option (assuming we have interpreted it correctly) of paying half the fees or claiming a voucher for an additional week, but paying the full amount.

We intend using our week this year, and will probably make it our only visit to Anfi, so paying half the fees is a likely thing for us.  However, we don’t know what happened to any compensation / voucher for the past 2 years fees.

We emailed Anfi customer service re this, but as yet have not received a reply.

Does anyone else know exactly what it is we are entitled to get for the last 2 years, if at all, and are we right in our interpretation of this years offer.

• This reply was modified 2 years, 9 months ago by Vee Tait. Reason: forgot to include which week

[Vee Tait]

Vee Tait

#60570

Thanks Roger, I’ve emailed them again this morning so will advise once they’ve replied.  Thanks again.

[Vee Tait]

Vee Tait

#60561

Hi.

Re the compensation for lost weeks, we are at a loss to understand what is on offer, when Anfi do not respond to emails for information.

We have a set week, 24 in PA, and obviously fall into the category for something back, or so we thought.  We replied to the original email in June, and again just recently, both sent to the info covid email address.

We don’t think we will manage out there for an “extra” holiday, so would prefer to have the discount on 2021 fees.  However, we have now started getting emails from the fees dept for next years dues, we usually pay our fees around about now, but are reluctant to do so until this thing is settled.

Can anyone help explain where we should take it from here.

V & J

[Vee Tait]

Vee Tait

#57510

Thanks guys, got it working now as well.

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